Customer Reviews for U-Haul Moving & Storage at Leisure World

242 comentarios

457 S Higley Rd   Mesa, AZ 85206

(480) 830-0800

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 830-0800

457 S Higley Rd
Mesa, AZ 85206

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have had several different sized units at both facilities. Great experience every time.

Betty B.  |  Overall Experience 
Clasificación:
4.0

The storage facility was always clean and the team was always very nice to deal with. Suggestion: you should offer pro-rated refunds when the customer closes their storage. My monthly rent was due on the 12th of each month, I closed my storage in the same month on the 17th ( 5 day difference)and was told you do not pro-rate any refunds. Wanted to mention this as I believe that would be a great step with your customer service. Gracias

Sarah R.  |  Overall Experience 
Clasificación:
2.0

I needed to rent a unit to store my ATV. I told the employee what I was looking for, I even showed him the ATV. He sold me a 10x10 storage unit on the interior and building and I could not even fit the ATV through the hallway or maneuver the corners. Obviously I had to get a refund and rent elsewhere.

Dusty J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bev G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald N.  |  Overall Experience 
Clasificación:
4.0

Only negative is that they don't prorate if you clean out before month end.

katheryn k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim L.  |  Overall Experience 
Clasificación:
5.0

nothing. everything was great

Gregory P. 
Clasificación:
5.0

the person at the counter was friendly and professional

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean F.  |  Overall Experience 
Clasificación:
1.0

The van was reserved for a 4:30 pickup, there was not anyone there to meet me at 4:30. I called and the manager said the person was at another location but would be over in 15 minutes. They arrived just before 5pm, due to the delay I missed my pickup window and lost out on the item I needed to move with the van. I would not rent from this location again. They could have let me know that the pickup time was not possible but instead I am out $50.

DAVID A. 
Clasificación:
5.0

I love Uhaul

Vittorio K.  |  Overall Experience 
Clasificación:
5.0

Of course we thought our things would be in this climate controlled facility for 3 montbs that turned into 2 years. The staff was always considerate and friendly. Very knowledgeable stafff as well. The facility was always spotless and well maintained. Climate was very comfortable when we had to go into our unit for something. Our items came out as well as they went in.....no warping of anything ....no bugs!!!! The price of tbis storage facility was also reasonably-priced. I highly recommend using this facility for storage!

Linda K.  |  Overall Experience 
Clasificación:
5.0

Vehicle displayed a change oil message

Ronald W. 
Clasificación:
2.0

There is no such thing as climate "control" when you keep it at 80 degrees. False advertising and one day someone will sue you over it

Natalie J.  |  Overall Experience 
Clasificación:
5.0

Very helpful!

Wendy B D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dyana H. 
Clasificación:
3.0

El cliente no dejó un comentario.

James Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Padmarao J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Randahl G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

VICKI H.  |  First Impressions 
Clasificación:
2.0

First, Amy called me a liar, outloud, in front of other customers. She actually said, "you are a liar" about my alternate contact. 2nd, you advertise "climate control" yet you have instructed your manager Amy and staff to keep the facility at 85. That is not climate control. You state that you keep the temp between 65 and 85 per your signs. However, Amy was very clear that she would get yelled at, abused amd fired if she kept the facility belied 85 degrees. You also refused to assist me in renting due to a disability. Amy was trying to give the me the furtherest and least axxess able unit. This is a Federal ADA claim, which I intend to pursue, and a breech of contract claim since it is not climate controlled, which is another law suit. Mi do plan on exercising my full rights and bringing a suit against you for these items…let us hope you don't ever do this to someone else. This is NOT the first time I am sure!

Natalie J.  |  First Impressions 
Clasificación:
5.0

Everything was ok with me.

Gordon H. 
Clasificación:
5.0

Ann & Amber helped me from day one. One thing was the main UHAUL work number was always BUSY Difficult to get through. Why Ann gave me her cell number to get through. Sure UHAUL could do a better job about wait times of up to 20 min on a work line? Not Ann or her staff members fault. Thank you Melinda McKinney-Miller RN Leisure World Mesa, AZ

melinda m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Concepcion A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria W.  |  Overall Experience 
Clasificación:
2.0

Was charged $89 for 3 hours on a van

Fredrick K. 
Clasificación:
5.0

I Love Ann, she was great all this time and her assistants were all great! Thank You

Fransisco E.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent. She was friendly and delightful.

Timothy T. 
Clasificación:
5.0

This facility is run very efficiently! It's a clean secure situation as well. The office staff is always helpful and courteous above and beyond. Enjoyed every experience!

Timothy S.  |  Overall Experience 
Clasificación:
5.0

Excellent facility. gonna be happy here I believe. Amber CSR was outstanding thank you for your fine service. GM Ann has been always available by phone. thanks ladies for answering your phones because when it goes to the reservations people its horrible.

GEORGE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

avery s.  |  Overall Experience 
Clasificación:
5.0

Very clean and I like that It has AC In the storage unit

Randahl G.  |  First Impressions 
Clasificación:
5.0

Clean and good service.

Gordon H. 
Clasificación:
5.0

Great place I would recommend u haul to anyone

William D.  |  Overall Experience 
Clasificación:
5.0

I have been using Uhaul Leisure World and Uhaul Falcon Field on and off for the past 3 years. Their staff are always so very friendly and helpful.

Betty B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike C.  |  First Impressions 
Clasificación:
5.0

Clean facility. Carts were helpful and worked well. Restrooms available if needed Front office staff was very nice.

Colleen G.  |  First Impressions 
Clasificación:
5.0

From beginning to move-in, everything went smooth!

Donald N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole H.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Smooth move in and out. Lovely facility.

Christopher P.  |  Overall Experience 
Clasificación:
5.0

Excellent and friendly service made the process easy! Gracias

MICHEAL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vittorio K.  |  First Impressions 
Clasificación:
5.0

The agents were very nice and helpful

Marcel F. 
Clasificación:
5.0

Excellent staff. Excellent facility. Experience could not have been better.

William C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ZYLANIA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  First Impressions 
Clasificación:
5.0

Liam and the new guy (I forget his name) were awesome. Very professional and helpful. Thank you. I look forward to moving the contents of one of my PODS in there. I hope it works out as I anticipate it will.

Kelly G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernie B.  |  First Impressions 
Clasificación:
3.0

I had reserved a utility dolly online, but they are not available at this location which led to a very long check-in process and a lot of confusion.

Christopher J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

The guy that helped us was Davis at Liesure World Storage and he was so efficient but kind and went way above to help us get the space we needed! Great experience all around!

Timothy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
4.0

El cliente no dejó un comentario.

FEDELYN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bev G.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful

Peter L.  |  First Impressions 
Clasificación:
5.0

Fast, friendly and very simple. Thank You

Bobby W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chizsea i.  |  First Impressions 
Clasificación:
2.0

Customer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.

Taylor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

louie g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
5.0

No suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!

Kenny B. 
Clasificación:
5.0

Nothing. Stall were personable and professional when renting and returning.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayleen M. 
Clasificación:
3.0

I had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine K.  |  First Impressions 
Clasificación:
5.0

very friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.

Gordon H. 
Clasificación:
3.0

There was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy Esseline C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason P. 
Clasificación:
3.0

Was closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it. Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.

joan S. 
Clasificación:
5.0

Really went out of their way to help and make it happen quickly and efficiently.

Joan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiefer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith B. 
Clasificación:
5.0

Liam and the manager were exceptionally helpful. A plus!!

Erik H.  |  First Impressions 
Clasificación:
5.0

friendly staff, far more helpful than other nearby UHaul stores

Ann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Visions A.  |  First Impressions 
Clasificación:
1.0

I had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.

Katee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tamara m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Helen Z. 
Clasificación:
5.0

Helpful, kind and followed COVID protocols perfectly!

John B. 
Clasificación:
5.0

Barbara was amazing!

Karen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh W. 
Clasificación:
5.0

Not a thing, all good!

Micheal K. 
Clasificación:
1.0

I recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
5.0

This place was great we used uhaul the last 5 years to haul our girlscout cookies when the came in

Benjamin W. 
Clasificación:
5.0

Very nice and explained everything, thank you!

sean s.  |  First Impressions 
Clasificación:
5.0

Great customer service! Very friendly and personable! The pick up and return process were both easy!

Despina P. 
Clasificación:
5.0

I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.

Kristen F. 
Clasificación:
3.0

We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet C. 
Clasificación:
3.0

Be precise about information that is given to customer. It is the customer's money.

Alfreda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernie B. 
Clasificación:
5.0

Everything was well explained and our rental went very smoothly.

Janet C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn B. 
Clasificación:
5.0

Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.

Bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorete F. 
Clasificación:
5.0

The experience was great and smooth. Ann helped us very well.

Dattatreya J.  |  First Impressions 
Clasificación:
4.0

Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.

jay r.  |  First Impressions 
Clasificación:
5.0

Had to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.

Tamara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

paige L. 
Clasificación:
5.0

Very efficient! Thank you

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan L. 
Clasificación:
5.0

The agent who helped me was awesome. Great service and a great experience.

Steven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl K. 
Clasificación:
5.0

More employees on duty...sole employee on duty was overwhelmed, but handled it well...

Ralph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

Persons I dealt with directly were nice, friendly, and helpful.

Olga D. 
Clasificación:
4.0

Parking is not optimal.

Barbara M. 
Clasificación:
5.0

Ann and her crew at this location are AWESOME! Super friendly and had everything ready to go when we arrived. I will definitely be referring this location to anyone in need of a uhaul .

Amanda G. 
Clasificación:
5.0

Ultra clean facility, staff is awesome!!

jason b.  |  First Impressions 
Clasificación:
5.0

We had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!

Kathleen M.  |  First Impressions 
Clasificación:
5.0

Facility was great and the staff was very helpful

mary n.  |  First Impressions 
Clasificación:
4.0

Very pleasent employees and whole process was a good experience

Dennis C. 
Clasificación:
5.0

Thanks Ann, for both your professional service and great attitude. W Kruger

William K. 
Clasificación:
5.0

Excellent customer service

JOSEPH S. 
Clasificación:
5.0

have the gas tank full ready always

Carlos M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan N. 
Clasificación:
5.0

The Uhaul receptionist, Anne, was most helpful and gave me all the instructions in a professional manner. If I have to use Uhaul service again , hopefully I will be treated to the same hospitality and professionalism .

Rob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicholas R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raymond M. 
Clasificación:
5.0

well done all around!

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane N. 
Clasificación:
3.0

My appointment was for 9:00 and no one was there to open the locatio till 9:25.

Clayton D. 
No se han enviado comentarios para esta ubicación.

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