Customer Reviews for U-Haul Moving & Storage at Leisure World

244 reviews

457 S Higley Rd   Mesa, AZ 85206

(480) 830-0800

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(480) 830-0800

457 S Higley Rd
Mesa, AZ 85206

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STEVEN H.  |  Overall Experience 
Rating:
5.0

Perhaps the only thing that I'd add is some sort of after hours bathroom access.

STEVEN H.  |  First Impressions 
Rating:
5.0

I have had several different sized units at both facilities. Great experience every time.

Betty B.  |  Overall Experience 
Rating:
4.0

The storage facility was always clean and the team was always very nice to deal with. Suggestion: you should offer pro-rated refunds when the customer closes their storage. My monthly rent was due on the 12th of each month, I closed my storage in the same month on the 17th ( 5 day difference)and was told you do not pro-rate any refunds. Wanted to mention this as I believe that would be a great step with your customer service. Thank you

Sarah R.  |  Overall Experience 
Rating:
2.0

I needed to rent a unit to store my ATV. I told the employee what I was looking for, I even showed him the ATV. He sold me a 10x10 storage unit on the interior and building and I could not even fit the ATV through the hallway or maneuver the corners. Obviously I had to get a refund and rent elsewhere.

Dusty J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bev G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald N.  |  Overall Experience 
Rating:
4.0

Only negative is that they don't prorate if you clean out before month end.

katheryn k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim L.  |  Overall Experience 
Rating:
5.0

nothing. everything was great

Gregory P. 
Rating:
5.0

the person at the counter was friendly and professional

MICHAEL B. 
Rating:
1.0

The van was reserved for a 4:30 pickup, there was not anyone there to meet me at 4:30. I called and the manager said the person was at another location but would be over in 15 minutes. They arrived just before 5pm, due to the delay I missed my pickup window and lost out on the item I needed to move with the van. I would not rent from this location again. They could have let me know that the pickup time was not possible but instead I am out $50.

DAVID A. 
Rating:
5.0

Vehicle displayed a change oil message

Ronald W. 
Rating:
5.0

Very helpful!

Wendy B D. 
Rating:
5.0

Customer did not leave a comment.

Dyana H. 
Rating:
3.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Padmarao J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VICKI H.  |  First Impressions 
Rating:
5.0

Everything was ok with me.

Gordon H. 
Rating:
5.0

Customer did not leave a comment.

Concepcion A. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
2.0

Was charged $89 for 3 hours on a van

Fredrick K. 
Rating:
5.0

Customer service was excellent. She was friendly and delightful.

Timothy T. 
Rating:
5.0

Excellent facility. gonna be happy here I believe. Amber CSR was outstanding thank you for your fine service. GM Ann has been always available by phone. thanks ladies for answering your phones because when it goes to the reservations people its horrible.

GEORGE G.  |  First Impressions 
Rating:
5.0

Clean and good service.

Gordon H. 
Rating:
5.0

I have been using Uhaul Leisure World and Uhaul Falcon Field on and off for the past 3 years. Their staff are always so very friendly and helpful.

Betty B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  First Impressions 
Rating:
5.0

Clean facility. Carts were helpful and worked well. Restrooms available if needed Front office staff was very nice.

Colleen G.  |  First Impressions 
Rating:
5.0

From beginning to move-in, everything went smooth!

Donald N.  |  First Impressions 
Rating:
5.0

Excellent and friendly service made the process easy! Thanks

MICHEAL K. 
Rating:
5.0

The agents were very nice and helpful

Marcel F. 
Rating:
5.0

Excellent staff. Excellent facility. Experience could not have been better.

William C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristopher W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
5.0

Liam and the new guy (I forget his name) were awesome. Very professional and helpful. Thank you. I look forward to moving the contents of one of my PODS in there. I hope it works out as I anticipate it will.

Kelly G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa L. 
Rating:
4.0

Customer did not leave a comment.

Ernie B.  |  First Impressions 
Rating:
3.0

I had reserved a utility dolly online, but they are not available at this location which led to a very long check-in process and a lot of confusion.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

FEDELYN O. 
Rating:
5.0

Customer did not leave a comment.

Bev G.  |  First Impressions 
Rating:
5.0

Fast, friendly and very simple. Thank You

Bobby W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah R.  |  First Impressions 
Rating:
2.0

Customer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

Eugene C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

No suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!

Kenny B. 
Rating:
5.0

Nothing. Stall were personable and professional when renting and returning.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Kayleen M. 
Rating:
3.0

I had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Kristine K.  |  First Impressions 
Rating:
5.0

very friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.

Gordon H. 
Rating:
3.0

There was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Peggy Esseline C. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Mason P. 
Rating:
3.0

Was closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it. Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.

joan S. 
Rating:
5.0

Really went out of their way to help and make it happen quickly and efficiently.

Joan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Customer did not leave a comment.

Ann W. 
Rating:
5.0

Customer did not leave a comment.

Kiefer H. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Liam and the manager were exceptionally helpful. A plus!!

Erik H.  |  First Impressions 
Rating:
5.0

friendly staff, far more helpful than other nearby UHaul stores

Ann W. 
Rating:
5.0

Customer did not leave a comment.

Visions A.  |  First Impressions 
Rating:
1.0

I had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.

Katee M. 
Rating:
5.0

Customer did not leave a comment.

tamara m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helen Z. 
Rating:
5.0

Helpful, kind and followed COVID protocols perfectly!

John B. 
Rating:
5.0

Barbara was amazing!

Karen O. 
Rating:
5.0

Customer did not leave a comment.

Josh W. 
Rating:
5.0

Not a thing, all good!

Micheal K. 
Rating:
1.0

I recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

This place was great we used uhaul the last 5 years to haul our girlscout cookies when the came in

Benjamin W. 
Rating:
5.0

Very nice and explained everything, thank you!

sean s.  |  First Impressions 
Rating:
5.0

Great customer service! Very friendly and personable! The pick up and return process were both easy!

Despina P. 
Rating:
5.0

I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.

Kristen F. 
Rating:
3.0

We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
3.0

Be precise about information that is given to customer. It is the customer's money.

Alfreda W. 
Rating:
4.0

Customer did not leave a comment.

Ernie B. 
Rating:
5.0

Everything was well explained and our rental went very smoothly.

Janet C. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Lorete F. 
Rating:
5.0

The experience was great and smooth. Ann helped us very well.

Dattatreya J.  |  First Impressions 
Rating:
4.0

Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.

jay r.  |  First Impressions 
Rating:
5.0

Had to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

paige L. 
Rating:
5.0

Very efficient! Thank you

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

The agent who helped me was awesome. Great service and a great experience.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

More employees on duty...sole employee on duty was overwhelmed, but handled it well...

Ralph E. 
Rating:
5.0

Customer did not leave a comment.

Marco C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Persons I dealt with directly were nice, friendly, and helpful.

Olga D. 
Rating:
4.0

Parking is not optimal.

Barbara M. 
Rating:
5.0

Ann and her crew at this location are AWESOME! Super friendly and had everything ready to go when we arrived. I will definitely be referring this location to anyone in need of a uhaul .

Amanda G. 
Rating:
5.0

Ultra clean facility, staff is awesome!!

jason b.  |  First Impressions 
Rating:
5.0

We had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!

Kathleen M.  |  First Impressions 
Rating:
5.0

Facility was great and the staff was very helpful

mary n.  |  First Impressions 
Rating:
4.0

Very pleasent employees and whole process was a good experience

Dennis C. 
Rating:
5.0

Thanks Ann, for both your professional service and great attitude. W Kruger

William K. 
Rating:
5.0

Excellent customer service

JOSEPH S. 
Rating:
5.0

have the gas tank full ready always

Carlos M. 
Rating:
4.0

Customer did not leave a comment.

Nathan N. 
Rating:
5.0

The Uhaul receptionist, Anne, was most helpful and gave me all the instructions in a professional manner. If I have to use Uhaul service again , hopefully I will be treated to the same hospitality and professionalism .

Rob S. 
Rating:
5.0

Customer did not leave a comment.

nicholas R. 
Rating:
3.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

well done all around!

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

diane N. 
Rating:
3.0

My appointment was for 9:00 and no one was there to open the locatio till 9:25.

Clayton D. 
No reviews have been submitted for this location.

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