Comentarios de los clientes para U-Haul Moving & Storage at Leisure World

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Leisure World

Clasificación general:

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Bev G. | First Impressions |
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El cliente no dejó un comentario.

Peter L. | First Impressions |
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Very friendly and helpful

tommy b. | First Impressions |
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very helpful, very pleasant with complete knowledge attitude. Best part of our 2000 mile trek! THANK YOU!

deana w. | Overall Experience |
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El cliente no dejó un comentario.

Bobby W. | First Impressions |
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Fast, friendly and very simple. Thank You

BRETT P. | Overall Experience |
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El cliente no dejó un comentario.

SHAWN D. | First Impressions |
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El cliente no dejó un comentario.

Fredrick S. | First Impressions |
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El cliente no dejó un comentario.

Sarah R. | First Impressions |
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El cliente no dejó un comentario.

Jeff M. | Overall Experience |
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El cliente no dejó un comentario.

chizsea i. | First Impressions |
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El cliente no dejó un comentario.

Taylor M.
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Customer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.

PHILLIP D. | Overall Experience |
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Excellent customer service and great facility. Thank you!!!

Christopher M. | Overall Experience |
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El cliente no dejó un comentario.

Eugene C. | First Impressions |
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El cliente no dejó un comentario.

shirley r. | Overall Experience |
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El cliente no dejó un comentario.

louie g. | First Impressions |
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El cliente no dejó un comentario.

John S. | First Impressions |
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El cliente no dejó un comentario.

Brandon A. | Overall Experience |
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El cliente no dejó un comentario.

Christopher M. | First Impressions |
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Leo was awesome would recommend ur storage facility to everyone he was so helpful from the moment I arrived there until I unloaded the truck and trailer

Kenny B.
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No suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!

JOHN M.
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Nothing. Stall were personable and professional when renting and returning.

brian c. | First Impressions |
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El cliente no dejó un comentario.

Kayleen M.
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El cliente no dejó un comentario.

Dennis B.
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I had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.

Kimberly G. | Overall Experience |
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El cliente no dejó un comentario.

Josh H.
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El cliente no dejó un comentario.

Kristine K. | First Impressions |
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El cliente no dejó un comentario.

Gordon H.
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very friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.

Brian H.
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There was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.

Zakkary S. | First Impressions |
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El cliente no dejó un comentario.

Peggy Esseline C.
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El cliente no dejó un comentario.

Robert M. | Overall Experience |
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El cliente no dejó un comentario.

Raymond D.
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El cliente no dejó un comentario.

Shannon B.
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El cliente no dejó un comentario.

Mason P.
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El cliente no dejó un comentario.

joan S.
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Was closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it. Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.

Mary H. | Overall Experience |
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We thought it was a great place to store stuff. Thank you each of you who we spoke with at U Haul.

Megan R. | First Impressions |
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Very kind staff

George S. | First Impressions |
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Perfect location

Joan S. | First Impressions |
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Really went out of their way to help and make it happen quickly and efficiently.

Bruce R.
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El cliente no dejó un comentario.

Denice M. | Overall Experience |
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El cliente no dejó un comentario.

Wendi U. | Overall Experience |
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El cliente no dejó un comentario.

BELLA J. | Overall Experience |
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Great place to store a great staff to work with would use them again

Paula G.
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El cliente no dejó un comentario.

Ann W.
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El cliente no dejó un comentario.

Chris R. | First Impressions |
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El cliente no dejó un comentario.

Kiefer H.
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El cliente no dejó un comentario.

deana w. | First Impressions |
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There was a little confusion with the first check-in and assigning the unit.

Mary H. | First Impressions |
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El cliente no dejó un comentario.

STEPHEN C. | First Impressions |
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El cliente no dejó un comentario.

Judith B.
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El cliente no dejó un comentario.

Erik H. | First Impressions |
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Liam and the manager were exceptionally helpful. A plus!!

GEORGIA B. | Overall Experience |
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I will use them again .it was very clean .

Ryan G. | Overall Experience |
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All I can say is top notch! Great experience.

Ann W.
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friendly staff, far more helpful than other nearby UHaul stores

Amy S. | Overall Experience |
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On both days that I moved in and out the employee who was scheduled to open was late opening. On the day that I moved out the employee kept the door that goes from storage to the showroom locked.

jacob P. | Overall Experience |
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Clean facility, helpful employees. Only issue I had was on move in day, the lock was not removed for me to use the unit. I had to call the manager in to unlock the unit, She showed up promptly and was apologetic, no other issues.

Denise M. | Overall Experience |
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El cliente no dejó un comentario.

Visions A. | First Impressions |
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El cliente no dejó un comentario.

Jessie A. | First Impressions |
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great help

Brenda G. | Overall Experience |
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All went well until I inquired about the late fee email I received and Ann the manager was very short and rude with me. We are all in this pandemic together and customer service should be kept professional. I removed my belongings because of her behavior.

Katee M.
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I had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.

tamara m. | First Impressions |
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El cliente no dejó un comentario.

Helen Z.
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El cliente no dejó un comentario.

John B.
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Helpful, kind and followed COVID protocols perfectly!

Karen O.
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Barbara was amazing!

Josh W.
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El cliente no dejó un comentario.

Micheal K.
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Not a thing, all good!

Patricia R. | Overall Experience |
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El cliente no dejó un comentario.

Kenneth A. | Overall Experience |
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Love this place took advantage of the first month free not many storesge facilities offer first month free check around do your homework it's worth it

judy g. | Overall Experience |
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El cliente no dejó un comentario.

Donald W.
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I recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!

Linley H. | Overall Experience |
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Joshua W.
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El cliente no dejó un comentario.

Lucy B. | First Impressions |
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Customer service was excellent, extremely friendly and went out of their way to help explain the locking system. Great people to work with.

Benjamin W.
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This place was great we used uhaul the last 5 years to haul our girlscout cookies when the came in

Brenda B. | First Impressions |
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Excellent!!!

Patricia R. | First Impressions |
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Barbara was very helpful its very clean

Bryan H. | Overall Experience |
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..

Linley H. | First Impressions |
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Very helpful, explained everything in detail.

sean s. | First Impressions |
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Very nice and explained everything, thank you!

Despina P.
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Great customer service! Very friendly and personable! The pick up and return process were both easy!

Kristen F.
Clasificación:

I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.

Matthew T.
Clasificación:

We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.

Janet C.
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El cliente no dejó un comentario.

Alfreda W.
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Be precise about information that is given to customer. It is the customer's money.

Ernie B.
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El cliente no dejó un comentario.

teresa e. | Overall Experience |
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Using the online check in & return of the rental made the experience easy & low stress. Thank you.

Janet C.
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Everything was well explained and our rental went very smoothly.

Timothy S. | Overall Experience |
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I did not appreciate moving in then 1 week later we had to move out of unit because of construction. You should have known about the construction before putting us in there. My husband died at this ti

Wayne H.
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El cliente no dejó un comentario.

Johanna B. | Overall Experience |
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Swiping the card was difficult because of the placements of the bumpers in the back and the lack of room under the machine on the front one.

Camille V. | First Impressions |
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The representative that helped with my reservation when I came in was beyond fantastic and I really appreciate all he was able to help with

Carolyn B.
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El cliente no dejó un comentario.

Bruce R.
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Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.

Matthew R.
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El cliente no dejó un comentario.

Ashley V. | First Impressions |
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My truck broke down on the freeway and the fuel line was disconnected so gasoline poured all over the street. We waited over and hour for someone to say the clip was not connected.

Lorete F.
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El cliente no dejó un comentario.

Timothy S. | First Impressions |
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Everything was great

Matt H. | Overall Experience |
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Great storage facility, staff are super friendly and helpful.

Dattatreya J. | First Impressions |
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The experience was great and smooth. Ann helped us very well.

James H. | First Impressions |
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Staff was helpful!

Martin L. | First Impressions |
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Very friendly and helpful, highly recommend

Berenice R. | Overall Experience |
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Staff was always very kind polite and helpful. When I had technical issues with my card access, they always assisted me. I would rent a unit there again in the future if needed.

Evelyn A. | First Impressions |
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I rented a storage unit and Tyler really helped me get the size needed And very well informed on all my and daughters questions/concerns. He did a very professional job excellent employee. Evelyn A

kathy g. | Overall Experience |
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Ann was extremely helpful. She went above and beyond for me. I really appreciate her top rate customer service

jay r. | First Impressions |
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Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.

Greg R. | Overall Experience |
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U Haul has the very BEST employees in east Mesa AZ,`that I have EVERY had the pleasure to work with. Anna and Her assistant at thee storage facility on Higggley were especial note worthy

Tamara M.
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Had to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.

paige L.
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El cliente no dejó un comentario.

Jacqueline S. | Overall Experience |
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Always friendly and helpful, no complaints

Josephine D. | First Impressions |
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The rep was kind

Jeffrey B.
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Very efficient! Thank you

Larry B. | Overall Experience |
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Very good experience

Susan L.
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El cliente no dejó un comentario.

Steven F.
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The agent who helped me was awesome. Great service and a great experience.

Ronald B.
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El cliente no dejó un comentario.

LUCILLE K. | Overall Experience |
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VERY GOOD!

Giuseppe B. | First Impressions |
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Gotta say that manager ann was amazing loved her service her kindness.. My experience with uhaul was 5 star's

Patricia C.
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El cliente no dejó un comentario.

Karl K.
Clasificación:

El cliente no dejó un comentario.

Larry B. | First Impressions |
Clasificación:

VERY friendly and helpful..

Ralph E.
Clasificación:

More employees on duty...sole employee on duty was overwhelmed, but handled it well...

Briauna D. | First Impressions |
Clasificación:

Excellent customer service from Tyler!

LUCILLE K. | First Impressions |
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Ann was delightful and a pleasure to work with!! Actually the best part of my U-Haul experience!!!

STEPHEN P. | Overall Experience |
Clasificación:

Easy access to our unit.

Marco C.
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El cliente no dejó un comentario.

John S.
Clasificación:

El cliente no dejó un comentario.

monica r. | First Impressions |
Clasificación:

Very professional and knowledgeable

Ronald B.
Clasificación:

El cliente no dejó un comentario.

richard h. | First Impressions |
Clasificación:

New facility. Clean, friendly, informative and helpful staff.

Olga D.
Clasificación:

Persons I dealt with directly were nice, friendly, and helpful.

Barbara M.
Clasificación:

Parking is not optimal.

Ryan L. | Overall Experience |
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It seems all the hiccups from opening we’re corrected.

Sheri M. | Overall Experience |
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Could not ask for a better experience. The customer service is top notch!

Amanda G.
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Ann and her crew at this location are AWESOME! Super friendly and had everything ready to go when we arrived. I will definitely be referring this location to anyone in need of a uhaul .

jason b. | First Impressions |
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Ultra clean facility, staff is awesome!!

Janet C. | First Impressions |
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Check-in info was given comprehensively and the staff were most helpful with the assistance we needed.

Tracy B. | Overall Experience |
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Didn't like being charged for lock for unit, a lock that can't possibly be used anywhere else for any other purpose. It's cheap of the company to charge $7 for something that probably costs .50!

roy p. | First Impressions |
Clasificación:

great customer service

abid a. | Overall Experience |
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Great employees, nice facility

Kathleen M. | First Impressions |
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We had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!

mary n. | First Impressions |
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Facility was great and the staff was very helpful

Dennis C.
Clasificación:

Very pleasent employees and whole process was a good experience

Michelle J. | Overall Experience |
Clasificación:

I only had access to my unit during the office business hours. I was one day late so he called me, but it was 7:00 AM! I don’t answer so he called my contact person that early as well!

William K.
Clasificación:

Thanks Ann, for both your professional service and great attitude. W Kruger

JOSEPH S.
Clasificación:

Excellent customer service

Carlos M.
Clasificación:

have the gas tank full ready always

kathy g. | Reservation |
Clasificación:

Ann has excellent customer service skills!

Nathan N.
Clasificación:

El cliente no dejó un comentario.

Rob S.
Clasificación:

The Uhaul receptionist, Anne, was most helpful and gave me all the instructions in a professional manner. If I have to use Uhaul service again , hopefully I will be treated to the same hospitality and professionalism .

nicholas R.
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El cliente no dejó un comentario.

Raymond M.
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El cliente no dejó un comentario.

JOSEPH T.
Clasificación:

well done all around!

Michael C.
Clasificación:

El cliente no dejó un comentario.

diane N.
Clasificación:

El cliente no dejó un comentario.

Clayton D.
Clasificación:

My appointment was for 9:00 and no one was there to open the locatio till 9:25.

Sheri K. | Reservation |
Clasificación:

Ann and the other ladies in the office went above and beyond to be helpful.

No se han enviado comentarios para esta ubicación.

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