Comentarios de los clientes para U-Haul Moving & Storage at Larkin District

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Larkin District

Clasificación general:

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BRIANJ G.
Clasificación:

Not much - employees were helpful - hitched up, and then disconnected trailer when I returned and location was very clean. I would get equipment from this U-haul again.

ROBIN H.
Clasificación:

The older man was very rude, ill-tempered and in such a hurry I'm sure that's why extensive damage occurred to our furniture and our new dwelling. The younger man was helpful and courteous and seemed to care about the way he performed his job. I have several pictures of the damage that was done to our furniture and the walls. We purchased the moving insurance but after reading the process to file a claim, it is over whelming and cumbersome for a layman to do so. We are still questioning the billing as it does not reflect the original quote we received from U-Haul at the time we placed the order. We will not under any circumstance recommend U-Haul's moving service to anyone in the future. It was a complete disappointment and a very costly one as well.

MURAT K.
Clasificación:

El cliente no dejó un comentario.

Edwin Y.
Clasificación:

Just keep on doing things the way your doing it / everyone was helpful an kind !! Keep up the good work thanks

Gabriel V.
Clasificación:

El cliente no dejó un comentario.

Anita D.
Clasificación:

El cliente no dejó un comentario.

LOVELLYANNICK F.
Clasificación:

Lower prices.

Joshua K.
Clasificación:

As someone that works retail, I understand the necessity of upselling, but as a consumer who was renting a specifically sized truck, having space taken up by a dolly I didn't request bolted to the side of the bed of the truck was unfortunate. I ended up having to spend time on the phone finding out if I could remove it and not be charged as our last item wouldn't fit in the truck otherwise. I was told yes, I could remove it, but was still charged upon returning the truck (and ultimately refunded for it with ease) but it was an unnecessary hassle that made a very stressful day just a little bit more stressful. Lastly, had I not questioned that, and turned around to ask one of your associates, I would not have gotten that refund, so I feel as though I was lied to on the phone about them making a note about it.

IANRONALD W.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

keep up the good work , Good location

ROBERT A R.
Clasificación:

El cliente no dejó un comentario.

Liz T.
Clasificación:

El cliente no dejó un comentario.

Sandra S.
Clasificación:

El cliente no dejó un comentario.

DAYONNA NICOLE S.
Clasificación:

The service was great. BUT THE NEXT DAY I WENT TO CHECK MY ACCOUNT AND THEY OVER CHARGED MY ACCOUNT. I still have not heard back from a manager.

ROBERTE III L.
Clasificación:

I would recommend not charging for use of dolly or the pads as already paying for miles/ truck/gas maybe include price of those items in already . Or only charge if items are damaged

JUDY MARION R.
Clasificación:

El cliente no dejó un comentario.

Cormac B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

George M.
Clasificación:

El cliente no dejó un comentario.

CHRISTINE J.
Clasificación:

El cliente no dejó un comentario.

Thomas M.
Clasificación:

El cliente no dejó un comentario.

Karen H.
Clasificación:

El cliente no dejó un comentario.

Stacey M.
Clasificación:

Extremely satisfied. Oscar was great to work with at the El Paso, TX storage unit. He went out of his way to make everything perfect.

Luke W.
Clasificación:

Super easy tyvm

Jorgelina C.
Clasificación:

El cliente no dejó un comentario.

Karen J.
Clasificación:

El cliente no dejó un comentario.

Olivia W.
Clasificación:

I used the u-box service to move my belongings from NY to CA. The process went smoothly until the box arrived in San Francisco. I unloaded my stuff and U-haul picked up the empty box in mid-August. Since then, U-haul has incorrectly charged me $105 a month for "storage" at their site, and resolving this issue with customer service has been impossible. The guy at the U-haul office is useless, unhelpful, and literally told me he can't do anything about it. Stuck with no idea how to get Uhaul to stop charging me and refund the the $210 they've erroneously charged me. Will never use again and would NEVER recommend to a friend.

MARYK C.
Clasificación:

My experience was seamless, so I have no areas to recommend

LUZ R.
Clasificación:

El cliente no dejó un comentario.

John A.
Clasificación:

El cliente no dejó un comentario.

waldo N.
Clasificación:

El cliente no dejó un comentario.

Mark G.
Clasificación:

El cliente no dejó un comentario.

JAMESON R.
Clasificación:

I hired a moving company off moving help. I should have kept a better eye on them. My container case half loaded with over 5 dozen furniture pads and broken furniture. Most of the space they Jammed the pads in could have been filled with other furniture, stuff I ended up having to rent a second trailer for because I thought it didn't fit. Turns out it would have. Additionally. I have moved dozens of times, never lost a single item in transit.. half my load is broken or damaged from the individuals who loaded it.

SARAL O.
Clasificación:

El cliente no dejó un comentario.

JACQUELYN ANGELA B.
Clasificación:

State prices and requirements clearly

Cynthia M.
Clasificación:

El cliente no dejó un comentario.

joseph O.
Clasificación:

I was very satisfied with the service as far as drop off, pick-up, delivery, etc. The U-boxes had some damages though. One back wall had a hole in it, and the floor was coming away from the walls. One had an oil spot on the paper on the floor that we were a little worried about. We didn't want oil on our mattresses, so we covered it with cardboard.

Danielle B.
Clasificación:

El cliente no dejó un comentario.

SHARON ESTELLE K.
Clasificación:

El cliente no dejó un comentario.

Stanley J.
Clasificación:

Not enough employees were there upon return. The employee that was there did a good job getting to everyone in a timely manner

Eric K.
Clasificación:

El cliente no dejó un comentario.

SHANE EDWARD S.
Clasificación:

Very clean and friendly staff. Commented on how good the place smelled when I walked in.

Kelley W.
Clasificación:

Don't tell them the extra charge is because they're picking it up on the “weekend.”

ROSE J.
Clasificación:

Please hire more CDL drivers for this Buffalo location. The woman who does it now it awesome! I love love loved her. If anyone should rise through the ranks of this company it is her. She has that professional can do attitude. Nothing can get in her way. We need more leaders like her. In the meantime since she was the only driver for my location I couldn't get my boxes picked up over the weekend. She came at 10am on Monday my window was between 12-4. She showed up in the rain, dumped the rain off and out of the UBoxes, used the forklift, and drove the boxes off all HERSEF. Any employee that takes initiative like that when an emergency arises needs a raise! Do not forget to pay women what we are worth not simply what we ask for. In the workplace environment we don't normally ask and employers use that to their advantage even if it means “loosing a good one”. I couldn't keep my Uboxes in the private parking lot after my complex told me upon move in I could. I'm not sure what they told that woman, but she was there on the double. I respect that. Now the customer service people on the phone when it came to booking the UBoxes need better training. They were not knowledgeable about the pricing or the way this whole thing seems to work. I could tell I used to work in customer service. I called a few times and go vastly different prices and the customer service representatives who were not knowledgeable seemed to not be able to fight the knee jerk reaction of being rude when I asked hard hitting questions. The last customer service rep I spoke to was a fine example of that. Just very rude, seemed to not care, and simply told me my pick up was from 12-4 and that's all she could tell me. Thank goodness for workers like the one who picked up and dropped my boxes because if left up to the last customer service rep on the phone my boxes would have been picked up at 4 and she really wood not have cared. Thanks U-Haul

JONATHANPETER S.
Clasificación:

El cliente no dejó un comentario.

Milagros F. | First Impressions |
Clasificación:

THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.Fancer

Ginger P. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Carlos R.
Clasificación:

Excellent experience, I would highly recommend this place for service.

Loretta M.
Clasificación:

This is the second time we have used uboxes. They made moving so easy. U haul is very easy to deal with. They communicate very well

Ginger P.
Clasificación:

El cliente no dejó un comentario.

Eric H.
Clasificación:

Trailer was worn out and beaten. Door didn't seal properly and leaked all over the contents of the enclosed trailer. Have rented with uhaul many times, this experience was very disappointing!

DEANNAM F.
Clasificación:

El cliente no dejó un comentario.

Pamela N.
Clasificación:

El cliente no dejó un comentario.

MERCYE A.
Clasificación:

El cliente no dejó un comentario.

James A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

glen A.
Clasificación:

El cliente no dejó un comentario.

Michael L.
Clasificación:

Communication with UHaul has been terrible. I was told multiple times that I would get a call on Sunday telling me what time my boxes would arrive. Never got the call. I called the facility Monday and was on hold for 45 minutes, only to learn that I needed to call a different number. When I finally got in touch with them, they seemed indignant that I would expect said call on Sunday (which they had told me was going to happen!), and were bothered by my wanting to know what time my boxes would arrive and the fact that I wanted advance notice of the truck pulling up. The driver was awesome, but everyone else at UHaul has been poor.

Elaine S.
Clasificación:

El cliente no dejó un comentario.

BRIANANTHONY B.
Clasificación:

El cliente no dejó un comentario.

Heather F.
Clasificación:

El cliente no dejó un comentario.

CRISTINEA D.
Clasificación:

El cliente no dejó un comentario.

David P.
Clasificación:

El cliente no dejó un comentario.

Christopher H.
Clasificación:

Nothing the facility is clean as well as the vehicles the employees are very disrespectful helpful easy in an easy out. Thanks

AYESHAS A.
Clasificación:

El cliente no dejó un comentario.

YVETEAU A.
Clasificación:

Everything is good so far

GENEMARCUS P.
Clasificación:

The young lady who took care of me was super helpful and very pleasant

MARCHONC H.
Clasificación:

El cliente no dejó un comentario.

Dominick C.
Clasificación:

El cliente no dejó un comentario.

CHARLES E F.
Clasificación:

El cliente no dejó un comentario.

Ernie B.
Clasificación:

El cliente no dejó un comentario.

TONY Y. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GARTHELDUANE L.
Clasificación:

Siri ,Apple assistance did not indicate Perry St as the closest U-haul location. I found out from a friend that lives nearby and is a regular customer of U-haul. Otherwise I would not have known.

MATTHEWGEORGE Y.
Clasificación:

El cliente no dejó un comentario.

Bryan M.
Clasificación:

Make sure that the furniture pads that were paid for are actually in the truck. Make sure that the usb plugs are working (they were not). We had to return to the store to get this fixed.

Mashalie P.
Clasificación:

El cliente no dejó un comentario.

LOKMANB G.
Clasificación:

El cliente no dejó un comentario.

senise C.
Clasificación:

El cliente no dejó un comentario.

ZACHARYDEAN K.
Clasificación:

El cliente no dejó un comentario.

Leah E.
Clasificación:

If I'm expected to return the tank on full the tank should be given to me full as well, not an eighth used. Employees were helpful though

TONY Y. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

mike F.
Clasificación:

El cliente no dejó un comentario.

DINA F.
Clasificación:

El cliente no dejó un comentario.

Richard H.
Clasificación:

Top flute professional location with a fantastic and helpful attendant

WILLIAM H.
Clasificación:

El cliente no dejó un comentario.

BRIDGETA B.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

El cliente no dejó un comentario.

EMILY ELIZABETH M.
Clasificación:

I did not want or need blankets or a hand truck both were in the truck and in the way, I had to move the dolly and I was charged for its use. I did not use it or want it or order it.

MICHELLELYNN K.
Clasificación:

El cliente no dejó un comentario.

Loretta M.
Clasificación:

El cliente no dejó un comentario.

Jimi D.
Clasificación:

El cliente no dejó un comentario.

Kevin B. | First Impressions |
Clasificación:

The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 😊

Sarah P.
Clasificación:

I would NEVER recommend uhaul to ANYONE. The entire experience was a shit show from the very start.

Harrison S.
Clasificación:

Ben and Bernard from Military Movers were awesome.

John R.
Clasificación:

El cliente no dejó un comentario.

GREGORYSCOT E.
Clasificación:

The location didn't have the correct trailer for my reservation but accommodated me with larger for same price

Jenna G.
Clasificación:

El cliente no dejó un comentario.

Tara M.
Clasificación:

El cliente no dejó un comentario.

SARA EVETTE C.
Clasificación:

El cliente no dejó un comentario.

Domenick C.
Clasificación:

El cliente no dejó un comentario.

Antonio L.
Clasificación:

El cliente no dejó un comentario.

JESSICA S.
Clasificación:

El cliente no dejó un comentario.

Nancy M.
Clasificación:

El cliente no dejó un comentario.

Efthimia C.
Clasificación:

Nobody was there after hours.

AUNG KAUNG M.
Clasificación:

El cliente no dejó un comentario.

Momin U.
Clasificación:

We have gas problem that charge me 15 box extra for what?

Concordia P.
Clasificación:

El cliente no dejó un comentario.

JASON W G.
Clasificación:

Pricing not properly explained for first time users. Even after there was no clarification.

SUSANM L.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ron l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael N. | First Impressions |
Clasificación:

Pleased with the helpful service.

Donald B. | Overall Experience |
Clasificación:

Only problem I had was my storage unit leaked My experience with the staff was great. Especially the young blonde gentleman. Unfortunately I forgot to get his name

Dennice H. | First Impressions |
Clasificación:

Girl was very nice that took care of me.

Joseph N. | First Impressions |
Clasificación:

NOT TO HAPPY

Tahawna R. | First Impressions |
Clasificación:

I came on a Saturday to move my things out of storage and rented a truck for 6:30 p.m., only for the storage place to be closed at 7 and now I’m out of a truck and can’t get my things removed.

Shalinda M. | First Impressions |
Clasificación:

Iris and Tom took care of me. They were great!

Maristell S. | First Impressions |
Clasificación:

Amazing customer service and clean facility.

SABRINA R. | First Impressions |
Clasificación:

Customer Service rep was quick and proffessional while serving multi customers.

Mike B. | Overall Experience |
Clasificación:

almost 5 stars. Need to keep the restrooms clean. The one I used was rough. Nice folks in the office though.

keshia m. | First Impressions |
Clasificación:

Allen was super cool! He definitely have great customer service!

EMILY E. | Overall Experience |
Clasificación:

Excellent customer service!

Efrain R. | Overall Experience |
Clasificación:

Exellent service and the guys friendly and helfuly peoples. I recommended 100%

jamie r. | Overall Experience |
Clasificación:

Very helpful!

Sonja S. | Overall Experience |
Clasificación:

The nicest storage place in buffalo i have had yet.i will reckon mend other ppl to go there.

Michael F. | Overall Experience |
Clasificación:

I have already sent in a review, but continue to receive emails asking for review.

Michael F. | Overall Experience |
Clasificación:

Had a poor experience to say the least. Not enough space within this box to list the inefficiencies, and lack of customer service. Spoke with Tom, the area mgr, and that went nowhere. Poor management!

Kristin M. | Overall Experience |
Clasificación:

great customer service

Matthew H. | Overall Experience |
Clasificación:

Good staff.

Michael K. | Overall Experience |
Clasificación:

Had multiple issues scheduling delivery of our UBox. We called multiple times to try to schedule delivery. It was delayed several days. Tried to leave alternate phone # multiple times to no avail.

Amit J. | Overall Experience |
Clasificación:

I tried calling for weeks. No answer. 1 month late delivery. Premature pickup of my box. Overall poor communication. Likely won't utilize uhaul again.

James M. | Overall Experience |
Clasificación:

Great experience.

No se han enviado comentarios para esta ubicación.

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