Comentarios del cliente para U-Haul Moving & Storage at Lambert Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Lambert Rd

Grado total:

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George T. en

Grado:

Took a while to get everything settled while getting a unit. The machine for the access cards did not work. Could not get a card on the 1st or 2nd day that I was there. Staff said it has been like that for a while.

Thomas B. en

Grado:

The help was not that friendly and the person checking the vehicle back in had no personality...never asked how was the vehicle and was everything okay...he looked like he was not happy doing his job. Customer experience was very poor from start to finish but in most cases this information I am providing most likely will be a complete waste of time.

Melvin J. en

Grado:

El cliente no dejó un comentario.

Sergio S. en

Grado:

El cliente no dejó un comentario.

abbas A. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

Male employees act like they’re doing you a favor. No customer service attitude experienced.

jeff R. en

Grado:

Everything went well. Service was prompt and helpful.

John A. en

Grado:

El cliente no dejó un comentario.

Lawrence D. en

Grado:

El cliente no dejó un comentario.

Julie S. en

Grado:

El cliente no dejó un comentario.

Eric B. en

Grado:

La Habra U-Haul rocks ! Great team that makes you feel like you’re the only customer they have. Warm greetings, fast transactions, hands-on team from owner to technicians. In and out in 5-10 minutes is their normal. Role models!

Junglin T. en

Grado:

El cliente no dejó un comentario.

Andrew M. en

Grado:

The young guys working there were clueless. They gave me incorrect information when it came to my return location as well as about how my rate would be adjusted if I returned it earlier than the two days I had allotted.

Rigoberto C. en

Grado:

El cliente no dejó un comentario.

ramil L. en

Grado:

two thumbs up

CESAR G. en

Grado:

El cliente no dejó un comentario.

Harry Y. en

Grado:

The staff could have been friendlier and more helpful. . They did not go out of their way to earn my business. Also I think - Spaces use to be prorated.- Now there not.

James C. en

Grado:

El cliente no dejó un comentario.

Rhonda B. en

Grado:

Upon picking up the truck, estimated total was $57, my debit card was authorized for $127.77. Upon dropping off the truck, I swept the back of it out and was told by Klarise that I would be charged a cleaning fee. I then told her I would mop it also. She said dont bother, you'll still be charged the cleaning fee anyways. I went in to finish the drop off process and was told my total was $140.75, as reflected on my receipt. However, an additional $162.98 was charged to my debit card, on top of the already pending $127.77! I showed Klarise my online banking transactions and she said she didn't know why I was charged that way. She told me to wait until monday or Tuesday to see if the charges were reversed and what amount was charged overall. I explained I'm not in a financial position to have that money tied up like that. I was told there's nothing she can do and yet again she didn't know why my card was charged those amounts. Completely unacceptable.

Jaime B. en

Grado:

El cliente no dejó un comentario.

Art R. en

Grado:

Improve the customer experience by greeting customers in a more up beat less reserved fashion. Other than that everything was perfect!

Jose R. en

Grado:

El cliente no dejó un comentario.

Tuan N. en

Grado:

El cliente no dejó un comentario.

Diana S. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Ronald S. en

Grado:

El cliente no dejó un comentario.

Justin L. en

Grado:

Excellent service

Andrew P. en

Grado:

El cliente no dejó un comentario.

Juventino S. en

Grado:

Always great service

Rodney D. en

Grado:

El cliente no dejó un comentario.

Senthil Kumar R. en

Grado:

El cliente no dejó un comentario.

Jake C. en

Grado:

The truck was very dirty and ignition would stick

Hugo J. en

Grado:

fix the rails we use to tie down the furniture.

Lacey H. en

Grado:

El cliente no dejó un comentario.

Willard O. en

Grado:

Able to change our pick up time very easily

Roselito D. en

Grado:

El cliente no dejó un comentario.

Debbie M. en

Grado:

I have rented before at this uhaul and was given one months rent free. Didn't happen this time.

laura m. en

Grado:

Jennifer Lopez and other staff member Was rude and lied a few times to us. And I wouldn't recommend anyone. Really bad experience.

SHANNON C. en

Grado:

Great and convenient for what we needed.

tyler s. en

Grado:

Everyone was very helpful

Gaetano S. en

Grado:

Will definitely use U-Haul again. Thanks

HEATHER G. en

Grado:

Most storage facilities are adequate on the points listed above, but where are you lost me was taking a FULL month’s rent for ONLY 3 days, refusing to prorate the rent and give a refund. Poor cust svc

DANIEL L. en

Grado:

Very poor customer service these people are ripping people off left and right. They claim I was in an accident that never happened just so they charge me an extra 700$. I do not recommend uhaul

elizabeth b. en

Grado:

Staff was very friendly and helpful.

Ray M. en

Grado:

Jennifer, Daniel and Klenise have been going the extra mile for me. I won't be moving out my belongings from my storage unit even though there are several Storage Companies that have lower rent.

Jennifer B. en

Grado:

Staff was awesome, even when I was a bit grumpy.

Jeffrey S. en

Grado:

Always helpful staff and easy payment options helped make my two years a good experience. Their was one rate increase which bugged , but that inspired me to get my stuff out sooner . Thank you

JOHN W. en

Grado:

Being an outside unit the only thing I found was dust on my beiongings. Very well kept and clean. Thank you.

Daryl I. en

Grado:

I reserved a storage unit online only to find out that my reservation was nowhere to be found in their computer system. To make matters worse, the employees were clueless

Juan p. en

Grado:

If I could rate this U-Haul location a million stars I would. This Storage is by far the best store place around the area if you ask me I think the manager deserves a raise for all the hard work!!

AnnaMarie E. en

Grado:

It was busy and I had to wait for a manager to help me apparently no one knows how to do a storage deal u less you are a manager.

Ahmad J. en

Grado:

Great all around.

Shravan B. en

Grado:

Good

edward m. en

Grado:

200 characters is not enough. Part time representative was poorly trained on the computer. I was lied to about my 24/7 access from Reservations. My space location is acceptable.

Julie S. en

Grado:

All around great place to rent! Thank you!

luka l. en

Grado:

Storage lock was cracked into. Didn't get a clear story on what actually happened. No one contacted us when they found out and placed new lock on storage. Couldn't get contract emailed to us or online

mary f. en

Grado:

Very nice and clean and great rates...

sandra b. en

Grado:

The facility was clean and very convenient.

Ray U. en

Grado:

Very helpful and understanding staff.

Teri L. en

Grado:

The staff at this location is always nice and professional. Phillip sets a great example of above and beyond customer service.

Joshua A. en

Grado:

Clanice was always very nice and there was a new person there when we moved out very nice. Anthony was great when we moved in and I know he moved to a different location. Thank you frm Mary Lou Alves

EUGENE E. en

Grado:

Everyone's Great

Luciana M. en

Grado:

Having an elevator would be very helpful as well as having air conditioning. I also think that the unit is too expensive for what it is and the ceiling is super unsafe with nails coming through.