Customer Reviews for U-Haul Moving & Storage at Lamar Ave

2,916 comentarios

3020 Lamar   Memphis, TN 38114
(@Lamar Ave and Semmes)

(901) 743-1993

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(901) 743-1993

3020 Lamar
Memphis, TN 38114
(@Lamar Ave and Semmes)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Get more hand trucks to rent out, I had to purchase one because you all didn't have any more to rent, other than that the service at that location was excellent

tyrone N. 
Clasificación:
1.0

THERE WAS NO STORAGES AVAILABLE & ALSO THEIR WASNT NO TRUCKS FOR RENT EITHA

Latausha M.  |  First Impressions 
Clasificación:
5.0

You need two agents representative so I could have picked up my truck on time. The line and the wait was 30 minutes long.

Cathryn F. 
Clasificación:
3.0

I will never use/recommend uhaul again Twice now I've been given unsafe equipment and I could've been seriously hurt Sunday when the tire blew on the trailer

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy T. 
Clasificación:
5.0

Best uhaul location

ERIC D. 
Clasificación:
1.0

I went in the store a U-Haul for 2 hours they gave me the worst U-Haul on the lot it drove very badly all over the road the band smelled bad I got there at 7:30 in the morning the young man could have gave me any U-Haul on the lot but he gave me the worst one when I got back the same two nice U-Hauls that was on the lot when I got there was still sitting there he claimed he didn't have anymore he lied he gave me a too big of a U-Haul so he can make money that was very unsatisfactory with me I was very upset with them I would never recommend them nobody to come to you all

Emma S. 
Clasificación:
3.0

There was a very strong smell of weed in the vehicle. It actually made me sick

Michael H. 
Clasificación:
5.0

Great job

Donald P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Orqarium C. 
Clasificación:
5.0

Fast and accurate… Awesome Service, friendly, and helpful advice on my move. I will come anytime I need in Uhaul service….

renna C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZIOMARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cora W. 
Clasificación:
3.0

Rented a dolly and one wasn't available.

Ronald V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARALEEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jamya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharmeem R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ceretha E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

Nada 

Tammy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE M. 
Clasificación:
3.0

Manager is rude

Melissa H. 
Clasificación:
1.0

Never made it there but they would never answer the phone.

David E. 
Clasificación:
3.0

El cliente no dejó un comentario.

danielle W. 
Clasificación:
4.0

There was a tire service light that came on . I brought it back and the agent filled the tires for me. Light did not go off - so maybe it was a sensor ??? Very nice friendly helpful staff ...Would absolutely rent here again

Jennifer N. 
Clasificación:
3.0

1. Improve customer service, waited almost 30 minutes before being attended to. 2. Make equipments rented available at time of pick up.

Nwakama N. 
Clasificación:
5.0

Nothing. Quick and easy

Mike O. 
Clasificación:
1.0

The truck broke down on me for 4 hours , they send help 4 hours after I kept calling no one came, then to find out they charged me full price on a truck that needed repairs, charged me 192, bad business I will be reporting y'all ti better business bureau,

joyce A. 
Clasificación:
5.0

El cliente no dejó un comentario.

shameka J. 
Clasificación:
4.0

This was an after-hours dropoff so I can't rate the staff. I had a hard time finding a place to put the truck. I also didn't see the key drop the first two times I passed itâ€"it's above eye level. If you put orange around it, or a neon arrow, or a screaming monkey or something, it'd be easier to find when it's dark outside.

Doug F. 
Clasificación:
2.0

Rat infested !!!! Nasty and customer service sucks from the ladies in there !! They knew previously to me renting the unit but never mentioned anything about it until a rat hopped out on my daughter chest !! Don’t rent here the gates never work just awful!!

Lakesha D.  |  Overall Experience 
Clasificación:
4.0

Training of employees

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

Outstanding serice from the moment I walked through the door and was professionally taken care of until the time I dropped off the truck. Thank you UHAUL!!!!

Phyllis C. 
Clasificación:
5.0

Everyone was very friendly and helpful

LISA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

clarence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea W. 
Clasificación:
5.0

My statements above included the staff at the Lamar location as well. Too tired to rewrite.

Dorothy W. 
Clasificación:
4.0

Great service here!

Connie E. 
Clasificación:
3.0

El cliente no dejó un comentario.

melvin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciana C. 
Clasificación:
5.0

That stairway was a killer. A elevator would be really nice.

PAULETTE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

zuri W. 
Clasificación:
5.0

Anya was great! Thanks, she really was working hard there

Ciana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernadette P. 
Clasificación:
5.0

The employees were extra friendly and nice

TAURIS N. 
Clasificación:
4.0

Beautiful customer service

Darlene B. 
Clasificación:
1.0

BAD EXPERIENCE UNPROFESSIONAL

Latausha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Contrelus P. 
Clasificación:
1.0

Customer service is horrible! Because I renting a trailer and truck to be hook up, I had to wait a hour to get it. The lady told me she had to wait on the other five customer first before she can go outside.

JACKIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilton J. 
Clasificación:
5.0

The ladies was so nice and professional.

Jaxton P. 
Clasificación:
1.0

The truck smelled like someone was smoking weed inside. And both of the store front desk employees were so rude. They made me believe that they hate their job; therefore, the company.

jesus S. 
Clasificación:
5.0

The customer service was excellent

Sharita H. 
Clasificación:
5.0

Great location and friendly.

Charles N. 
Clasificación:
5.0

N/C

Earnest J. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

None required

Larry S. 
Clasificación:
5.0

They mice issues all my belongings have mice droppings in them not satisfied with that

KIMBERLY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
5.0

Fast and friendly service

Angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TENESA B. 
Clasificación:
5.0

The same thing u did for Me 🤣

Rodrick H. 
Clasificación:
2.0

(1) of the Clerks at the Desk was very rude & didn't know what he was doing. If it wasn't for the assistance of the other clerks. I would not have been treated. He was very unprofessional. I was late obtaining my rental truck, over charged and had to be refunded…. I had to deal with the same individual when I arrived & when I returned. And he needed assistance both times….

Henry B. 
Clasificación:
1.0

Stop double charging.

Terrance P. 
Clasificación:
3.0

Stop over charging people

janelle A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel W. 
Clasificación:
5.0

The staff was very friendly and helpful and I was very satisfied with their service☺️☺️

APRIL B.  |  First Impressions 
Clasificación:
3.0

I know its been hard on managers and staff members during this difficult time but to have customers wait and then they can't speak when they come inside to greet customers!

Raynetta H. 
Clasificación:
4.0

Get your trucks in better condition it was raggedy

mary A. 
Clasificación:
1.0

Uhaul had roaches-clerk didnt know hw to check and add oil. Had to show her. Will never use uhaul again. Very rude

Baebara N. 
Clasificación:
1.0

Hadvroaches come out of the walls half way thru loading. Checked the oil before leaving lot-the clerk couldnt find oil stick-had to point it out also almost put the oil in were transmission fuel goes-again had to point it out were to put oil this was memphis location Cleveland location rude and didnt know how to give me a receipt showing the return for the trailer i had returned. Will never use uhaul again!

Barbara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE S. 
Clasificación:
3.0

Supercharge the van

cooper L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTBYRON P. 
Clasificación:
3.0

Not charge me an extra $20 for an after hours fee because people waited to check it in until the next day.

Nathan F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Talmade D. 
Clasificación:
5.0

The check out could be quicker.

Sammie S. 
Clasificación:
5.0

Prompt, smiling employee guided us through check-in. Very professional.

Julie S. 
Clasificación:
5.0

N/C

Katrina M. 
Clasificación:
5.0

Everything was great no worries at all. The return link was so easy to follow.

LETOSCA S. 
Clasificación:
1.0

N/C

joycie M. 
Clasificación:
3.0

The public restroom was tiny and had an echo. I had a bowel movement in there that could be heard across the facility

David T. 
Clasificación:
3.0

Be more professional please

April C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline S. 
Clasificación:
5.0

Have more workers

shannon H. 
Clasificación:
1.0

El cliente no dejó un comentario.

duane S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore C. 
Clasificación:
3.0

I didn’t no the Storage was upstairs,,and the Unit is to hot ,,for people to have to carry there Furniture back & forth up them stairs 🙏🏾 That don’t no one pass out,,that so unprofessional to me,,it need to be a better way,,

Litkesha c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara M. 
Clasificación:
5.0

I noticed no deficiencies, so I can't recommend improvements.

Frank M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn G. 
Clasificación:
5.0

The new guy at this location was great

Natosha A. 
Clasificación:
5.0

Inspect the trucks for insects. We encountered roaches.

LESLIE H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kevin B.  |  Overall Experience 
Clasificación:
3.0

The clerk innsisted that the equipment I had selected was inappropiate for my vehiclle.

Andrew H. 
Clasificación:
4.0

No clear directions to where to drop off the trailer I rented.

Natalina D. 
Clasificación:
2.0

Reps on site claim they did not know how to add smid to rental contracts causing overcharge for my rental. Gas was not at level indicated on contract.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya E. 
Clasificación:
1.0

I was charged for an extra day when I turned the truck in an hour before it was due back. They also tried to charge me $40 for fees I was not told about when I rented the truck. We returned the truck with a quarter of a tank of gas as was asked of us and they attempted to charge me for gas. The whole experience was horrible. The service I received was even worse!

Bailey S. 
Clasificación:
2.0

Had to sweep out construction dirt from back and smelled so bad of cigar smoke!

Sheila K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol D. 
Clasificación:
1.0

The truck driver side mirror was broken/ missing, and air-conditioning was blowing warm air. Manager was told the problem, and anything was done. Unacceptable! Should have got a discount ! Had to walk the lot to find my truck with no assistance and cigarette ashes was all over the place. Unacceptable!

Derrico M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jalen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

debra H. 
Clasificación:
1.0

The staff was rude and overcharged me

ralonda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinity B.  |  First Impressions 
Clasificación:
1.0

Didn't like the way male employee at 3020 Lamar , talked about I didn't pay my bill I thought this was so disrespectful. Keep your mouth off of paying customers.

Debra G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DOREEN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dejuana J.  |  First Impressions 
Clasificación:
2.0

The security gate was broken and from what I am told has been for awhile. I never saw rodents but the rat trap and piles of rat poop make it clear they have a problem.

Christopher L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacie J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elton M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Marlin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY K.  |  First Impressions 
Clasificación:
5.0

I had trouble with the rental truck starting and worker was there within 10 minutes and had it running immediately, and explained the issue and what to do if it happened again. Very patient and informative.

Anna L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrina W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIESHIA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renardo C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin F.  |  First Impressions 
Clasificación:
4.0

I surely use you guys again, if need be.

Lesteonia K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chernika M.  |  First Impressions 
Clasificación:
3.0

* if the machine broken & no one is on duty , you're not getting in the storage that day .

Laquita S.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional

Freddy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila C.  |  First Impressions 
Clasificación:
4.0

Need elevators. Stairs are tough.

RETTA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl G.  |  First Impressions 
Clasificación:
4.0

Thanks so much the staff was very helpful with the questions I may had they’re answered was also helpful

theresa j.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

VIVA F.  |  Overall Experience 
Clasificación:
2.0

Very unprofessional staff

JIMMY Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Deauzhane M.  |  Online Move In 
Clasificación:
5.0

This facility was exceptional in every way. They were so helpful and friendly and renting my storage locker was a breeze. I high recommend this facility for anyone. The location is easy to reach and the hours are so very convenient.

Jacqueline H.  |  Overall Experience 
Clasificación:
5.0

very nice

Corey M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S.  |  Overall Experience 
Clasificación:
3.0

Common Sense Courtesy ~was enough for Me to Rate this location with Well done for the environment itself~

Mercy H.  |  Overall Experience 
Clasificación:
5.0

Jasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!

sharon s.  |  First Impressions 
Clasificación:
5.0

I do not remember the young lady's name who helped me when I closed out my contract but I did want to say that she went above and beyond to accommodate our needs and I really appreciated her professionalism and outstanding customer service.

Kathryn L.  |  Overall Experience 
Clasificación:
3.0

It was upsetting to not be given a downstairs unit as requested. I'm disabled and storage was upstairs and very difficult for me.

Janette B.  |  Overall Experience 
Clasificación:
5.0

Miss Jasmine was amazing! The process was easy and straight forward

ALEEAH B.  |  First Impressions 
Clasificación:
2.0

The ceiling was leaking and all my things got molded!!!!

Joy R.  |  Overall Experience 
Clasificación:
5.0

I was very pleased that they worked with me since I wasn't in town very much. Staff was very helpful.

Curtis T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica D.  |  Overall Experience 
Clasificación:
3.0

The place has a lot of trash lying around and the lot is so full you can't navigate the trucks into storage area to unload without assistance (moving stuff around to make way). They DID assist us for which we were thankful, it's just the place was disorganized and quite a mess.

Janette B.  |  First Impressions 
Clasificación:
5.0

Ya'll Rock #1

shelia w.  |  Overall Experience 
Clasificación:
3.0

They only had 1 cart per building and no elevator for the upstairs rooms which made it difficult to move in with big furniture and appliances.

Shuan F.  |  Overall Experience 
Clasificación:
5.0

Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.

MARLENE F.  |  First Impressions 
Clasificación:
4.0

This place was convenient and the staff friendly.

Patsy W.  |  Overall Experience 
Clasificación:
5.0

this is the second time I've used them, everyone is always friendly and willing to assistance. I especially want to thank them when the storage door broke they fix it quickly.

ADRIANNE G.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly & professional

Yoni Z.  |  First Impressions 
Clasificación:
5.0

Very good service.

VANESSA J.  |  First Impressions 
Clasificación:
5.0

Staff was nice, welcoming & helpful

Kenya J.  |  First Impressions 
Clasificación:
5.0

SUPER GENERAL MANAGER AND WONDERFUL STAFF! I GIVE THEM A BILLIIN LIGHT YEARS OF RECOMMENDATIONS! ~SUNSHINE

SHANNON W.  |  First Impressions 
Clasificación:
2.0

I had a lot of things lost/damaged due to mold growth in just a few short months. But if it were not for that very important fact, I would give it a higher rating. Management was AWESOME!

CaSandra W.  |  Overall Experience 
Clasificación:
5.0

Personnel were very helpful especially because once I told them what I wanted, they showed me space but acknowledged that location didn't have what I needed and was not open the hours I required.

Mary Lou M. | Reservación
Clasificación:
5.0

No comments

Antrolique S.  |  Overall Experience 
Clasificación:
5.0

Gracias

ashinik j.  |  Overall Experience 
Clasificación:
5.0

Good experience

Edward W.  |  Overall Experience 
Clasificación:
1.0

Storage place is awful anybody can go in, unit was to small, very inconvenient, to much money, they changed my storage place at the last minute from union to Lamar didn't upgrade my unit when I change

Kevin S.  |  Overall Experience 
Clasificación:
3.0

I hate leaving feedback but I get 7 emails a day. I hope if I fill out the survey, I will get less emails

Bryon B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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