Comentarios de los clientes para U-Haul Moving & Storage at Kingshighway

Great service all around. Made my move nice and easy. Thank you!

Staff was very friendly, and the equipment was all in good working order, would definitely use them again.

equipment was cleanish. your app for android is broken.

Charge $15 for an 8th of a tank of gas?? I drove less than 20 miles.. I highly doubt it costs over $100 to fill the tank of your smallest box truck. Clean your trucks and get operable seat belts. Tired of the ring around from these corporate profiteers that want all the money in their pockets but can't invest in a clean operable truck or a happy work environment for their staff. Disgusting!

A different story on the return in a different state, got help at this location, helper was a gentleman! AAAAAA+

This is a well run and easily accessible facility. I have used them multiple times and each time the employees have been very helpful and friendly.

My father was paying for the truck, instead the clerk pulled the money from my credit card that was use to rent the truck. Both clerks was notified about this exchange of payment. My father was going to use cash. Now I have to get with my father to get the money back for my credit card.

They forgot to give me the utility dolly

In light of the recent story in the news I would like to declare that I have NEVER been issued a dirty or non-satisfactory vehicle from uhaul on Kingshighway. I have rented a truck on average every 10 days for my organization BWorks.org (where I collect bicycles and computers to give to kids in the metro area) since our truck was stolen last March. The only problem experienced, had a truck with hard vibration, called back to uhaul, turned around, and another truck was waiting to swap as I pulled in 6 minutes later. Phenomenal service, great crew. Clean trucks. ‘Nuf said. Paul

Good, helpful, friendly people from the counter inside to the check - in guy outside. Been there before, will go there again!

Nothing/keep the good work up And you for service, sincerely Mr. Webster

This location was very well organized and efficient. The counter person was very friendly, efficient and quick; and the van I rented was ready and waiting for me as soon as I had checked in at the counter. Returning the van was equally quick and efficient. This was the best rental experience I've ever had. Well done.

When we received the truck and paper work, the truck number did not match what was on the paper. So we had to wait for them to change the paperwork. Other than that, everything was awesome.

Nothing the guy that was working today to accept equipment returns was exceptionally great

When checking in on line let customer know it could take up to 15 min to be approved

It would have been nice to receive a prorated refund for the time I didn't use, as I returned the UHAUL 15+ hours earlier than required.

The online verification took far too long. The confirmation email should have said more about the process and requirements in order to speed things up.

Awesome customer service!!!! Thank you.

Fast and easy. I really appreciate the efficiency of the employees.

Clean and fast check in and check out. Thanks

Customer service is always excellent at this location - friendly and helpful!

Truck was not in good condition

Not much. Earl was great!

I had reserved a moving dolly/cart and they had none available which made our moving much more of a challenge. I had a reservation in advance for this so it should have been available to me! Very disappointed

Fast and courteous drop off experience

Great customer service. Solution oriented

Since I'm tall, trucks could have a little more leg room...lol

The wait time just to print a return receipt was like 45 minutes, I just couldn't believe.

Very professional and quick service.

The staff in St Louis were super friendly and helpful!

Make sure u haul trailer is clean out before you rent it out

Everything was great.

I received stellar service. Very satisfied. They took good care of me!

Didn't say I'd have to pay for every mile I used

Very helpful and friendly staff. Everything about the rental went as planned. Using the app to check out the vehicle was easy and convenient. Checking in the vehicle after the rental was also quick and easy

First employee I met complained where I parked. Then he complained about the trailer not being in front. Getting through the rental process inside is always painful. I rent U-Haul trailers many times a year and it's always dreaded.

Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.

Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

The check in guy was totally rude and nasty

James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Superb friendly customer service.

The truck was only half full of fuel. I expected a full tank so I could go further before having to stop to refuel. I don't understand that. As a customer I really suggest Uhaul fill the tanks upon delivery.

Workers proactive and extremely professional.

Staff was super friendly and helpful. Thanks Ronda, Victor, & Cliff!

Inform current and future clients/customers of acceptable vs unacceptable cargo area, return conditions. *15' cargo truck and above . -I'm sure it's in the contract somewhere, but a visual aid within the cargo area , may be additionally effective.

The location on Kings Highway in Saint Louis needs to restructure their process of checking in returned trailers. For two-three weeks straight I continuously got calls & text that the trailer had not been returned & would be reported missing. The failure of the employees & establishment to correctly check in a returned trailer & blame their customers is ridiculous. Terrible customer services.

None

I did the contactless curb pickup and everything worked just as it should. Easy directions that walked you through each step. Highly recommend.

N/A

I was surprised that hooking the dolly up was not part of the rental agreement but rather an additional cost. That said the guy who helped me was very helpful and knowledgeable and made sure that I had a good unit for the long tow and that it was properly attached and my car properly situated.

Everyone was great

They gave me a uhaul that was almost on empty and stated that if i bring it back on a quarter tank they would pay me but instead i brought it back exactly how it was given and was charged 7 dollars for gas and one of the check in agents told me bringing it back like that can ruin the truck . funny how they care on how we bring it back but didn't care how they gave it to me . Won't be returning to this location

Excellent on-site team. We were most appreciative of the service. Thank you!

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

Exceptional service!

Very professional service

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.

The door to the unit didn't fit well

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Good

Great employees at this location. Had no problem accessing my stuff when needed.

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

Great customer service,

Good job

service is pretty good

made my storage and truck rental experience a wonderful one.

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

The employees were knowledgeable and helpful.

My overall experience was excellent. All of the U Haul associates delivered great customer service.

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

I was charged for several items that i never requested. It was a overcharge on my friends card.

No issues at all during my time with this facility.

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Friendliest customer service I've ever received when renting a Uhaul truck.

The staff was friendly and units secure.

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

James and crew are amazing!!

Was very helpful and courteous

They are great for what I needed.

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Good work.

They wer very friendly and helpfully.

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Very friendly staff on hand

First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

Thank you very much it was a pleasure doing business with you.

Had a great experience working with the staff regarding storing and truck rental

Would definitely rent space again if needed...

The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.

U-haul is the best