Brought back the truck refueled for the mileage I used and was still charged for gas. The gentleman that checked the truck back in didn't give me any indication anything was amiss. Wasn't until I got the receipt in my email that I discovered the fuel charge. When I called to dispute the person on the phone tried to blame me saying I should have tried disputing and asking questions during the check in process while also agreeing the check in person should have mentioned to me the fuel level and that he would be adding a fuel charge. After a couple more roundabout exchanges where both the worker and myself were at fault I was put on hold. After a few minutes I'm told I would be receiving a refund for the cost of the fuel but strongly encouraged to question and dispute the state of the truck upon return. No worries I'll avoid it by not using this location or uhaul again if this is the business practice I can expect (i.e. over charge and blame the customer while simultaneously admitting it was the workers fault for not communicating with said customer).
RICHARD B.Customer Reviews for U-Haul Moving & Storage at Kingshighway
Testimonials From Recent Customers
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Every one of the staff that I dealt with was extremely friendly and helpful.
Jerry T.Everything was excellent. The first time I EVER walked in and walked out in less than 30 minutes. GREAT Staff
YOLANDA J.Love this location! People are fast and friendly!
Jessica S.Staff was amazing very attentive. Storage was very clean as well as equipment available.
Tami D. | Overall ExperienceSo, the software needs to make it clear that self-return is only for after hours. When I pulled in (around 2:00 pm), there was a line at the return station. So, instead of waiting in line, I pulled the truck around to the side of the building, where I had picked it up, followed the instructions on the software on my phone, and closed out that way. I then walked over and dropped the key in the drop box (as instructed by the software). Right after I did that, one of the guys checking in the returns yelled over at me (we were about fifty feet apart), and asked me why I didn't go through the check out line. I told him the software gave me the impression I could do either one, so I chose the self-checkout. He was a bit perturbed - I could not tell if he was perturbed at me, or the fact the software did not make it clear what I was supposed to do. Anyway, I just apologized to him, got in my car, and left, since the truck was now safely back in their possession..
Jim D.Always great service at this location. Never had a bad experience!
Todd R.Rented cargo van online. Went to pick it up and it was boxed in between other trucks and vans. Keys that were left in lock box were for a pick up truck with cracked windshield. Over all shit show.
Adi P.The only hiccup I had was that the prior person that used the truck I was assigned only left a quarter tank of fuel, which meant I had to stop at the service station right out the box. That was a little bit of an inconvenience, it would have been better if someone from uhaul would have put more fuel in it for the next renter.
Garon H.Very friendly crew & helpful! I rented furniture pads, when I opened them they were all wet (I guess they'd been cleaned) but could not use them on my wood furniture. By the time I made that discovery it was too late to return them.
Kimberly B.My driver Side headlight was out. Thank God I didn't get pulled over trying to move to the country..
EDCHAE C.U-Haul never disappoints. This recent rental was no exception. Thank you for another good experience.
GEORGE T.Thanks great services. I would recommend friends.
RON J.I went to the Kings Highway location because another U-Haul at 7000 Manchester in St Louis Missouri was so poorly operated, staffed and prepared, I chose to take my business elsewhere. The King's Highway staff where is courteous and professional as any I've come to expect from do U-Haul company. The 7000 Manchester staff should really be evaluated by corporate
Randall N.That truck needs considerable servicing. The fuel gage is inaccurate and the vehicle shakes considerably at 60+mph.
Chris M.Male worker was cussing in front me.
ANTHONY J.Have an associate bring the rental to the customer. I had to locate the truck and had to do my own walk around of the rental. It had damaged and I ensured to take pictures as well within the mobile check out process.
PATRICK B.Desk person below par.
RONALD B.Carlos … he went WAY above and beyond to help me. I am so appreciative. The general manager was super helpful and there was a lot man who also was great!
Kari M.To give customers some form of credit on returns when fuel is more than what was expected.
KEVIN W.Make a larger return area to accommodate more equipment being returned on off hours.
MARK B.Have the requested equipment. Customers should never be told to retrieve equipment from other locations. That is what your staff is for.
Whitney C.I Had Difficulty Posting Picture At Return Otherwise Experience Was Amazing
VALERIE A.The van rented smelled like there had been farm animals moved in it prior to our rental.
DAMON M.Excellent service
BRUCE S.Customer service person. Misread total on bill
Gail H.Check in could be easier. I rented a dolly & it takes quite some time to enter info into system. Staff was friendly & helpful.
Daniel M.Elevator was broke for a week or so!!!
coraletha h. | Overall ExperienceI had to cancel a reservation for Wednesday August 25 which the associate, Mike, helped me with which I rescheduled for today August 27. When I arrived, however, I was told that the pick-up had to be back at 2p.m.which equaled a 4-hour rental not 24 like the advertising promises. I was very unhappy that I wasn't told this very important detail on Wednesday and wasn't given any support by the UHaul staff at this location. Gracias.
PAMELA D.I have no complaints about your staff or equipment. I am maddened by the after hours self-return website. After getting to the stage where I was forced to make an account and then had to access my email to get a verification code, I returned to the U-Haul site to get a message that my session had timed out and all progress was lost. What's the point of a 15-minute expiration time on a website most people are accessing from their phone? Why not 30 minutes or an hour? I'm not at a library leaving my email logged in on a public computer. What a misguided layer of "security" that screws over the user experience. My tired, heat-addled brain just wanted dinner and I gave up. So I'm out $20 on the return fee and my whole experience was soured.
Kevin G.Go elsewhere 3 different charges to my card. Sent email will be filing complaint with the bbb
Milia B.You can have it be clearer that you need a wiring harness to tow certain trailers. I reserved, checked in, paid for, and had the trailer hooked up to my car when I was told I needed one. So my options where disconnect the trailer and cancel the reservation or have one installed at an extremely inflated price. I was already 4 hrs. behind, because the Uhaul location at 7000 Manchester had their trailer I had reserved "stolen" and failed to notify me until I showed up. A reasonably priced rental, more than doubled and wasted so much time and energy. Also, nobody has been able to tell me anything about how to redeem my $50 that was advertised with my reservation. Really should be $100 because my initial 1pm never happened and the 5 pm reservation was concluded at 630pm.
MICHAEL J.Best 12 ft trailer ever. Double door tows smooth. Employees are nice and helpfull. Location is always well run. Rent 4 times a year.
PAUL L.The staff was very informative and personable. My experience was great
TONY G.the experience was easy and efficient.
THEODORE W.I really can't think of anything and I can be picky. I've really have had great service at this Kingshighway location. The wait is never over 10 min and the people in the yard are alway ready to get you on the road or your return quickly.
DAVID B.ALL 5 STAR. ALL THE WORKERS AND EQUIPMENT WAS AWESOME.
RONNY C.Service was friendly and efficient at both rental and return. This is my second UHaul rental this summer (one long distance returning here, one local picking up and returning here). Both have been satisfactory.
MICHAEL M.Roaches were in the hallways
TYLER W. | Overall ExperienceGlad they were there to help with my disappointment with my original reservation at the U-Haul Storage & Moving Of Downtown St Louis 418 S Tucker Blvd location.
MEHMET T.Just want to send a thank you to Carlos and Rhonda for always being so fast, friendly and efficient!
Lindy S.More spaces to return vehicles. Dropping off 24/7 vehicles at night proved to be difficult for me, as I am not familiar with the area or the location. Having designated 24/7 parking signage more clearly marked would be a great help!
Ridge H.The receptionist on phone and at the pick up location were pleasant. The online reservation process failed me. My reserved pick up location apparently was changed without my notification, to a location nowhere near the reserved location. The phone receptionist was certain Thai chose the default location. Please educate.
MILES S.No problems at all.
ANN F.Abandon the systems and process of renting from 2020 N Ashland I'm Chicago. It was horrible!
michael E.The location and the people working there are wonderful--specifically Ronda. The U-Haul mobile sign-in was incredibly frustrating. We ended up just going inside and getting help done at the desk
Jon-Michael M.The young lady who checked me out was amazing she was so patient with me and had a great personality she was the best
Tashia R.The gas on the moving truck was on empty upon pickup, so it was a bit frustrating but that is not necessarily the company's fault. Everything was great, thank you!
SARAH H.When the customer service person gives you the keys, he or she needs to STATE CLEARLY that you will be getting an important text about checking the condition of the vehicle. I was not told to check the condition of the vehicle and take pictures of any damage to the vehicle prior to using it. When I returned the vehicle, all 3 of the staff people i encountered were very unprofessional. One the staff members even seemed intoxicated. I will not return to this location again.
HEIDI R.Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrash
paul k. | First ImpressionsTruck was smoky and ac did not work.
DANIEL M.Very good customer service everyone was pleasant and with good attitudes would very much recommend this location thank you guys🤗
DOMINIC B.Still my future choice
Li W. | Overall ExperienceThe employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.
Sean D. | Overall ExperienceThe staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!! Would definitely use again and recommend them highly!!!!
JENNIFER B. | Overall ExperienceThis location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.
SHEENAH S. | Overall ExperienceThe lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.
Tami D. | First ImpressionsVery helpful staff!
Wayne H. | First ImpressionsGreat employees
Jami J. | First ImpressionsEverything was great except I've talked to someone 3 times about cancelling my storage unit and I still don't have a confirmation that it's been cancelled yet. I've had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don't get where the hand up is and that's very frustrating.
TORII D. | Overall ExperienceOur experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.
RICHARD W. | Overall ExperienceJames is a great manager, very hard working and nice. Ronda and the crew are hard workers.
Shari E. | Overall ExperienceExcellent on-site team. We were most appreciative of the service. ¡Gracias!
Merceds E. | First ImpressionsThe staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.
Rachel J. | First ImpressionsExperience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it's still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It's guaranteed to make you do that.
TORII D. | First ImpressionsGreat customer service,
beverly e. | First ImpressionsThey wer very friendly and helpfully.
Brittany G. | First Impressions