Comentarios de los clientes para U-Haul Moving & Storage at Kingshighway

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Kingshighway

Clasificación general:

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GEORGIE C.
Clasificación:

Very accommodating and friendly staff. Ease of pick-up and installation of needed electrical wire. The only recommendation would be checking the equipment. Our appliance dolly was broken. It would not synch around the washer/dryer. We had to tie the canvas strap to keep them on the dolly

CHRISSIE B.
Clasificación:

Staff is AWESOME👋

THERESA E.
Clasificación:

El cliente no dejó un comentario.

Dianne E.
Clasificación:

This is to review U-Haul policies and customer experience associated with Truck Share 24/7. The user experience is terrible. It took me 45 minutes to rent the truck, 45 minutes to return it, and the system didn't even tell me where to put the key for the truck I was returning. While I was attempting to return my truck, two other customers asked me to help them...one was renting, the other was returning. U-Haul needs to send the customer a simple checklist to tell them what to bring with them to complete each step of the process. It is now 23 hours later, and my U-Haul account still does not provide a link to my contract or a receipt. I just spent 15 more minutes on the phone trying to get a copy of my final receipt so I can submit it for reimbursement...and I still don't know if it's final. These are all corporate process issues that have nothing to do with this particular location. I marked the rating as Poor even though this terrible customer experience has nothing to do with this location. The truck was fine. The only thing I wish the location would do would be to provide better lighting for people picking up and dropping off in the dark.

Paul W.
Clasificación:

Very courteous and knew what they were doing.

Ornitorio L.
Clasificación:

I always have a great experience at this location!

Matthew A.
Clasificación:

El cliente no dejó un comentario.

TAMMANY M.
Clasificación:

I was given a different van that was not listed on my contract. Which means everything was off the mileage. The amount of gas that was in the van and when i returned the staff wanted to guess what i would be charged. Then they had to mapquest where i went to try and get the correct amount. Thanks to a new guy that was poorly trained. I have always used this lication and will never go there again.

Aimee V.
Clasificación:

El cliente no dejó un comentario.

Jennifer L.
Clasificación:

El cliente no dejó un comentario.

Lindy S.
Clasificación:

El cliente no dejó un comentario.

Amanda B.
Clasificación:

El cliente no dejó un comentario.

MISTY L.
Clasificación:

None needed, every thing was great .Thank you.

Robert S.
Clasificación:

These folks are on the ball thank you so much.

GARY H.
Clasificación:

El cliente no dejó un comentario.

DONALD T.
Clasificación:

El cliente no dejó un comentario.

Patrick H.
Clasificación:

El cliente no dejó un comentario.

PAUL C.
Clasificación:

The customer service people were very friendly and helpful. It was refreshing to work with people who enjoyed life and didnt bring negative attitudes.

VIRGINIA B.
Clasificación:

El cliente no dejó un comentario.

ALICJA Z.
Clasificación:

El cliente no dejó un comentario.

ROMMIE M.
Clasificación:

I am an experienced large vehicle driver. My suggestion is that you should give people a quick driving lesson before they take off. Just an idea.

Samuel S.
Clasificación:

The truck was very clean and in good condition, but the service, from one individual in particular, was surprisingly poor. A female behind the desk, the first person to receive us, was on her cell phone not paying an ounce of attention to us. We had to request her attention. From then on out she was curt and not particularly helpful. I can't remember the last time I've written about poor customer service on a survey...but this employee really left us with a poor taste in our mouths about this particular U-HAUL location.

PHILIP M.
Clasificación:

The managers are good. Some of the employees are sub-par and make a lot of mistakes

Richard D.
Clasificación:

Customer Service was excellent

Mick P.
Clasificación:

El cliente no dejó un comentario.

STANLEY J.
Clasificación:

El cliente no dejó un comentario.

Harold S.
Clasificación:

El cliente no dejó un comentario.

Lindy S.
Clasificación:

Ronda is great!

Corey H.
Clasificación:

El cliente no dejó un comentario.

Katie W.
Clasificación:

I was doing the mobile check-in for the first time which was taking a while to load. I stepped inside the store to get guidance from the staff if I needed to get the keys from anyone or what the next step was. The guy behind the desk was condescending in tone & kept repeating the same thing over & over, telling me the app would tell me where to pick up my keys. He wasn't a clear communicator & was unhelpful in answering my questions when trying to get a little guidance since this was my first time at this location & using this type of mobile check in service.

Jessica M.
Clasificación:

The two men running the front counter could not have been more dismissive and rude. I was renting a truck to move furniture with my daughter in the freezing rain and they treated me like an idiot, which I am not. Told me to walk around until I found the right truck (in the rain). We did and could not locate a truck with the number on it that my reservation asked for. When I told them that, he said it was the one with NO NUMBER ON IT and acted like I was stupid. (Hmmm, I was supposed to know that the NUMBERLESS truck was the one I reserved? Weird, because I DON'T WORK THERE, THEY DO.) I have used this U-HAUL location several times in the past but will go out of my way to never do so again. I don't deal with assholes. Also, dicking around with these two rubes cost me an extra 45 minutes of daylight and time I paid for the truck while moving, which is unacceptable. What a shit show.

Monique S.
Clasificación:

El cliente no dejó un comentario.

Brittney K.
Clasificación:

The steering was alittle rough but not too bad. My only complaint when I reserved online on my email confirmation it gave me the wrong location info and I called them but luckily the lady sent me to the right place. Friendly staff

Laura F.
Clasificación:

El cliente no dejó un comentario.

Vicki E.
Clasificación:

El cliente no dejó un comentario.

Alex M.
Clasificación:

Some of the plastic bins (~8) were dirty from a previous use, but the majority were clean and had a fresh scent as if there were cleaned with a disinfectant which is a great signal that they were cleaned by the Uhaul team.

RICHARD P.
Clasificación:

El cliente no dejó un comentario.

Barbara M.
Clasificación:

Get rid of that beat up, ancient 4 x 8 UV trailer you wanted to rent to me. It feels like bait and switch when I arrive and the 4 x 8 trailer looks nothing like the pictures on line and nothing like any other trailer that I have rented from UHaul in the last 20 years.

Steven B.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA B.
Clasificación:

El cliente no dejó un comentario.

NEIL C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL E.
Clasificación:

It was all good.

Lindy S.
Clasificación:

El cliente no dejó un comentario.

TUNISIA J.
Clasificación:

The transmission in the truck was bad. It was slow picking up speed. Other than that. The truck was nice. Your return attendant was very helpful and friendly.

DANNIE S.
Clasificación:

The rental had damage on the right side when it was picked up. Upon return, the gentleman processing the return accused me of causing the damage. Fortunately, I had taken a picture and another staff person confirmed the condition of the truck upon rental. Therefore, there is a need for better communication between employees regarding the status of vehiclese, as it is quite disheartening to be falsely accused.

David D.
Clasificación:

El cliente no dejó un comentario.

JOHN M.
Clasificación:

Truck handled well, smooth ride

Kayla C.
Clasificación:

El cliente no dejó un comentario.

Nancy C.
Clasificación:

Nothing. Really great, fast service.

Tom B.
Clasificación:

El cliente no dejó un comentario.

CURTIS G.
Clasificación:

El cliente no dejó un comentario.

Kelley G.
Clasificación:

El cliente no dejó un comentario.

ENRICO S.
Clasificación:

El cliente no dejó un comentario.

TYJUAN A.
Clasificación:

El cliente no dejó un comentario.

Alyssa S.
Clasificación:

El cliente no dejó un comentario.

GEOFFREY J.
Clasificación:

The truck wasn't swept out . I should have looked before I put my mattress on and slid it but I was under the impression the truck was swept from previous renter. Otherwise a pretty good experience.

SHIRLEY D.
Clasificación:

El cliente no dejó un comentario.

AARON B.
Clasificación:

Excellent service. Went above and beyond to make sure I was happy and satisfied! Thanks!!!

Mohammed A.
Clasificación:

El cliente no dejó un comentario.

Rose G.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY M.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

El cliente no dejó un comentario.

Richard F.
Clasificación:

They were extremely friendly and helpful. I had a smooth and stress free drop off.

MARSHA M.
Clasificación:

El cliente no dejó un comentario.

MATTHEW L.
Clasificación:

Victor Bush ( I believe I recall his name correctly) was super nice and professional. Great customer service!

TIMOTHY P.
Clasificación:

El cliente no dejó un comentario.

Jeannie L.
Clasificación:

I always use this location because they are the best overall! Thanks for making my move simple.

Shari E.
Clasificación:

James runs a very good TEAM. A nice group of employees.

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

MARION P.
Clasificación:

Everything good.

NATASHA S.
Clasificación:

The lady Rhonda n the gentleman that looked the truck over when we dropped it off was wonderful n sweet. BOTH EXCELLENT PEOPLE

Mark V.
Clasificación:

Entire experience was excellent.

Shari E.
Clasificación:

N/A

Stacey T.
Clasificación:

El cliente no dejó un comentario.

Charles V.
Clasificación:

1) Ensure that all online check-in information is available at the pick-up location 2) Improve after hours return instructions to include: a) exact U-Haul website to be used for return. b) location services request functionality.

PAUL L.
Clasificación:

Lady runs a efficient business. No change needed.

Gay M.
Clasificación:

El cliente no dejó un comentario.

GERTRUDE P.
Clasificación:

El cliente no dejó un comentario.

LORNA H.
Clasificación:

El cliente no dejó un comentario.

DOROTHY M.
Clasificación:

El cliente no dejó un comentario.

Terrence O.
Clasificación:

El cliente no dejó un comentario.

YAGO D.
Clasificación:

The employees were very good an efficient however I was overcharged for miles. I had the truck for 1hrs and 20 min, I drove it for 22.1 miles and was charged 41.6 miles. I have a gps that tracks all my driving time and I have sent screenshots to the Gm email on the invoice email. Still waiting for a response before I dispute the charge.

JOSHUA C.
Clasificación:

One employee talked loudly on his phone the entire time and ignored us. Location was understaffed with only one employee watching the front desk and the equipment rentals. The employee that helped with the trailer was very helpful.

Timothy C.
Clasificación:

El cliente no dejó un comentario.

Terrance B.
Clasificación:

El cliente no dejó un comentario.

Peter M.
Clasificación:

Online reservation made for truck at this location, was told that no trucks available on arrival. Per staff, Uhaul intranet down all day, problem w/ phones, only two staff members on site. Prior to informing me of unavailability, staff member inadvertently changed my reservation from 4 hr in town to “out of town” status, prompting a call to me from the regional office to inform that out of town rentals unavailable on trucks. Manager, Sidney, was nothing but professional and accommodating despite having little to no apparent technical or trained staff support, causing long waits for routine transactions. Easily the worst experience I've ever had at Uhaul. Sidney was knowledgeable & extremely apologetic and polite to all customers, but he didn't stand a chance at providing good service without staff or support. It took over an hour for me to pick up my reserved vehicle, and I saw at least one person leave empty handed after waiting for 30-45 minutes.

eric T.
Clasificación:

Smooth👍🌞

ANYIEKAN U.
Clasificación:

Na

Timothy B.
Clasificación:

El cliente no dejó un comentario.

daniel R.
Clasificación:

El cliente no dejó un comentario.

Raymond W.
Clasificación:

El cliente no dejó un comentario.

Kylee M.
Clasificación:

They were so helpful and nice when hooking up the trailer to my vehicle. It was quick and very easy. I don't remember the guy's name that helped me but I couldn't recommend him more; so respectful and diligent in doing his job.

JOSEPH F.
Clasificación:

Everyone there from the initial phone call, to interaction at the desk, to Joe that took the trailer off when i returned, was totally courteous and professional. It was rather refreshing, because that is not the case generally anywhere, anymore.

Alicia B.
Clasificación:

El cliente no dejó un comentario.

elfonzo H.
Clasificación:

El cliente no dejó un comentario.

Greg D.
Clasificación:

El cliente no dejó un comentario.

Isabelle R.
Clasificación:

El cliente no dejó un comentario.

RICHARD M.
Clasificación:

El cliente no dejó un comentario.

PAUL S.
Clasificación:

El cliente no dejó un comentario.

DARRA H.
Clasificación:

El cliente no dejó un comentario.

Judy V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JERRY R. | Overall Experience |
Clasificación:

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

Anthony D A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alan O. | First Impressions |
Clasificación:

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

heather m. | Overall Experience |
Clasificación:

Exceptional service!

Ryan C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anthony D A. | First Impressions |
Clasificación:

Very professional service

Janet J. | First Impressions |
Clasificación:

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Rachel J. | First Impressions |
Clasificación:

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

TORII D. | First Impressions |
Clasificación:

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.

Janinea S. | Overall Experience |
Clasificación:

The door to the unit didn't fit well

Gene F. | Overall Experience |
Clasificación:

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Andre F. | First Impressions |
Clasificación:

Good

Thorhan K. | Overall Experience |
Clasificación:

Great employees at this location. Had no problem accessing my stuff when needed.

Julia G. | Overall Experience |
Clasificación:

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

beverly e. | First Impressions |
Clasificación:

Great customer service,

DALE M. | First Impressions |
Clasificación:

Good job

rui Y. | Overall Experience |
Clasificación:

service is pretty good

Ramon G. | Overall Experience |
Clasificación:

made my storage and truck rental experience a wonderful one.

MELISHA W. | Overall Experience |
Clasificación:

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Evan E. | Overall Experience |
Clasificación:

The employees were knowledgeable and helpful.

Gene F. | First Impressions |
Clasificación:

My overall experience was excellent. All of the U Haul associates delivered great customer service.

JANE S. | Overall Experience |
Clasificación:

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Tony A. | First Impressions |
Clasificación:

I was charged for several items that i never requested. It was a overcharge on my friends card.

adrienne g. | Overall Experience |
Clasificación:

No issues at all during my time with this facility.

nancy d. | Overall Experience |
Clasificación:

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Thorhan K. | First Impressions |
Clasificación:

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Latanyia M. | Overall Experience |
Clasificación:

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Kristie M. | First Impressions |
Clasificación:

Friendliest customer service I've ever received when renting a Uhaul truck.

Joel F. | Overall Experience |
Clasificación:

The staff was friendly and units secure.

Joel F. | First Impressions |
Clasificación:

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

shari e. | Overall Experience |
Clasificación:

James and crew are amazing!!

Ervin L. | First Impressions |
Clasificación:

Was very helpful and courteous

TIMOTHY G. | Overall Experience |
Clasificación:

They are great for what I needed.

Justin V. | First Impressions |
Clasificación:

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Maurice F. | Overall Experience |
Clasificación:

Good work.

Brittany G. | First Impressions |
Clasificación:

They wer very friendly and helpfully.

GWENDOLYN S. | Overall Experience |
Clasificación:

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Christina P. | Overall Experience |
Clasificación:

Very friendly staff on hand

Christine L. | Overall Experience |
Clasificación:

First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

helen h. | Overall Experience |
Clasificación:

Thank you very much it was a pleasure doing business with you.

Ramon G. | Overall Experience |
Clasificación:

Had a great experience working with the staff regarding storing and truck rental

Tim T. | Overall Experience |
Clasificación:

Would definitely rent space again if needed...

Long H. | Overall Experience |
Clasificación:

The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.

Vivian B. | Overall Experience |
Clasificación:

U-haul is the best

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