Customer Reviews for U-Haul Moving & Storage at Kingshighway

9011 comentarios

1641 S Kingshighway Blvd   Saint Louis, MO 63110
(@ I-44)

(314) 773-1400

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(314) 773-1400

1641 S Kingshighway Blvd
Saint Louis, MO 63110
(@ I-44)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

I had heard that the 24/7 truck pickup was not very user-friendly, but I found it to be pretty hassle free. Just need to have the docs they ask for ready to go if you need them.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Great employees

Jami J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERCUMENT Y. 
Clasificación:
5.0

All the personnel were professional and courteous. The person who handled our rental was Ronda, and she also, was friendly, professional, accommodating to our request which involved going with a larger truck than originally reserved.

STEVEN S. 
Clasificación:
5.0

Awesome service and fast in and out..... Thanks

Leon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

david T. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEOFFREY J. 
Clasificación:
5.0

Employees who served us Friday afternoon we're great and so was the service

Darrell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard X. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIS S. 
Clasificación:
5.0

Nothing at this time.

PATRICIA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dashae J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas W. 
Clasificación:
3.0

El cliente no dejó un comentario.

VERBENA F. 
Clasificación:
1.0

I was charged for gas when not only did I fill it back to where it was, but beyond. I have pictures uploaded and everything. The gentleman who took my truck was very kind and helpful though

GREGORY M. 
Clasificación:
5.0

Friendly staff, quick service.

JAMES H. 
Clasificación:
3.0

El cliente no dejó un comentario.

dennis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL L. 
Clasificación:
5.0

Rhonda and her team have to be the best in the entire organization. Always a seamless transaction.

DOUGLAS L. 
Clasificación:
5.0

Start to finish we couldn't be happier.

JOSEPH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
5.0

I love going to pick up a vehicle they are the best

BOOKER H. 
Clasificación:
4.0

The staff was helpful and helped me arrange the drop off of my auto-transport and vehicle first, so I could unload the truck. Then, return the truck and pick up my car.

ANDREW L. 
Clasificación:
1.0

Both of my mattresses got wet! It started raining the night so I kept the furniture inside the uhaul truck overnight and unloaded the next morning come to find out water got in the truck and both my daughters and my mattress were all soaking wet!! So we're the other things but we were able to Pat dry them off. I will never rent from UHAUL again

NANCY I. 
Clasificación:
5.0

Nothing to improve, everything was kept up and easy to use.👍🏾

DERRICK W. 
Clasificación:
5.0

Good dudes.

EDWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
4.0

Moving is stressful, thankfully, Ronda made the rental portion much less so!

BALINDA M. 
Clasificación:
5.0

Keep up the good service.

aubrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADOLPHUS P. 
Clasificación:
4.0

Quick and easy. No haggling. Took 3 hours instead of a day with a bigger truck.

Cooper A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
4.0

Too many unidentified people are walking around grounds. There should be identifiable badge and clothing on each employee.

Vicki P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
5.0

Maintain your excellence

ARTHUR O. 
Clasificación:
1.0

After checking in via the website and following the instructions to wait for my truck to be pulled around, no one showed so I went to the counter and nobody would acknowledge me so then I waited on line and get to my turn and I am treated with a very stern and rude “what?!” â€" not how can I help you, or anything resembling customer service. Then I finally get my truck and get it back home only to find out my dolly was missing. So I have to go back to get that. Uhaul is a necessity when moving but I do t think that means you should default to rudeness because your customers can find another location within a couple of miles.

Tarik M. 
Clasificación:
5.0

I'm happier that I met Ronda Ford she is amazing and organized. Even when busy she did the job of three men. Excellent attitude and Service.🐼

SAMUEL A. 
Clasificación:
1.0

I showed up on time for my reservation and the truck was unavailable. So they sent me to a different location for an available truck. Further I have yet to receive the $50 guarantee I was promised for the truck not being available at the time of the reservation.

Ryan G. 
Clasificación:
5.0

everything went smoothly

John Q. 
Clasificación:
5.0

Fast courteous service

ROY E. 
Clasificación:
5.0

I can't think of anything to improve, but I do know that the 2 men that helped us, went yp and beyond to help get us going. So I would really like to thank them.

LATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT M. 
Clasificación:
2.0

First rental was good 2nd rental terrible. Truck drove ruffly no done light hatd to steer.

THEON J. 
Clasificación:
5.0

Professional and helpful with everything

VINCENT D. 
Clasificación:
2.0

The truck ran terribly theye was no inside dome light . Very dissatisfied with the truck.

THEON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRIA E. 
Clasificación:
5.0

Thanks for helping us help out kids! bworks.org

PAUL A. 
Clasificación:
5.0

Very pleasant experience will return in the future to take care of all my moving needs.

Barbara T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita S. 
Clasificación:
5.0

The experience overall was really good. From setting up the rental to returning the truck there were no hold ups and the truck ran great. I am a repeat customer and this is a good location for uhaul rentals that I always recommend to friends and family. The only thing that was a little weird was that there was a cigarette butt and some ashes that had gotten on the center console and passenger seat when I was inspecting the car after I got the keys. This isn't typical of this location and the ease of rental and return made up for it.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY J. 
Clasificación:
5.0

Wonderful crew vey accommodating and efficient even when given a lot of last minute changes to the reservation and rental needs

Jerrell C. 
Clasificación:
5.0

Great service all around. Made my move nice and easy. ¡Gracias!

ADDISON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristian F. 
Clasificación:
5.0

Staff was very friendly, and the equipment was all in good working order, would definitely use them again.

edward B. 
Clasificación:
4.0

equipment was cleanish. your app for android is broken.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy N. 
Clasificación:
1.0

Charge $15 for an 8th of a tank of gas?? I drove less than 20 miles.. I highly doubt it costs over $100 to fill the tank of your smallest box truck. Clean your trucks and get operable seat belts. Tired of the ring around from these corporate profiteers that want all the money in their pockets but can't invest in a clean operable truck or a happy work environment for their staff. Disgusting!

Katie M. 
Clasificación:
5.0

A different story on the return in a different state, got help at this location, helper was a gentleman! AAAAAA+

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
5.0

This is a well run and easily accessible facility. I have used them multiple times and each time the employees have been very helpful and friendly.

Hipolito V. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHERINE D. 
Clasificación:
2.0

My father was paying for the truck, instead the clerk pulled the money from my credit card that was use to rent the truck. Both clerks was notified about this exchange of payment. My father was going to use cash. Now I have to get with my father to get the money back for my credit card.

TED R. 
Clasificación:
3.0

They forgot to give me the utility dolly

Austin N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindy S. 
Clasificación:
5.0

In light of the recent story in the news I would like to declare that I have NEVER been issued a dirty or non-satisfactory vehicle from uhaul on Kingshighway. I have rented a truck on average every 10 days for my organization BWorks.org (where I collect bicycles and computers to give to kids in the metro area) since our truck was stolen last March. The only problem experienced, had a truck with hard vibration, called back to uhaul, turned around, and another truck was waiting to swap as I pulled in 6 minutes later. Phenomenal service, great crew. Clean trucks. ‘Nuf said. Paul

PAUL A. 
Clasificación:
5.0

Good, helpful, friendly people from the counter inside to the check - in guy outside. Been there before, will go there again!

SUSAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ninette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
5.0

Nothing/keep the good work up And you for service, sincerely Mr. Webster

EARL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRELL R. 
Clasificación:
5.0

This location was very well organized and efficient. The counter person was very friendly, efficient and quick; and the van I rented was ready and waiting for me as soon as I had checked in at the counter. Returning the van was equally quick and efficient. This was the best rental experience I've ever had. Well done.

THOMAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindy S. 
Clasificación:
4.0

When we received the truck and paper work, the truck number did not match what was on the paper. So we had to wait for them to change the paperwork. Other than that, everything was awesome.

EUGENE C. 
Clasificación:
5.0

Nothing the guy that was working today to accept equipment returns was exceptionally great

MELVIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
4.0

When checking in on line let customer know it could take up to 15 min to be approved

Madeleine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYISA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMANDA I. 
Clasificación:
5.0

It would have been nice to receive a prorated refund for the time I didn't use, as I returned the UHAUL 15+ hours earlier than required.

KATHERINE M. 
Clasificación:
5.0

The online verification took far too long. The confirmation email should have said more about the process and requirements in order to speed things up.

Adam B. 
Clasificación:
5.0

Awesome customer service!!!! Thank you.

DARRYL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
5.0

Fast and easy. I really appreciate the efficiency of the employees.

Chad B. 
Clasificación:
3.0

Everything was great except I've talked to someone 3 times about cancelling my storage unit and I still don't have a confirmation that it's been cancelled yet. I've had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don't get where the hand up is and that's very frustrating.

TORII D.  |  Overall Experience 
Clasificación:
4.0

Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

RICHARD W.  |  Overall Experience 
Clasificación:
5.0

James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Shari E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam B.  |  Overall Experience 
Clasificación:
5.0

Excellent on-site team. We were most appreciative of the service. ¡Gracias!

Merceds E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy V.  |  Overall Experience 
Clasificación:
5.0

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

JERRY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S.  |  Overall Experience 
Clasificación:
2.0

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I'm paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

Alan O.  |  First Impressions 
Clasificación:
5.0

Exceptional service!

heather m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan C.  |  Overall Experience 
Clasificación:
5.0

Very professional service

Anthony D A.  |  First Impressions 
Clasificación:
5.0

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Janet J.  |  First Impressions 
Clasificación:
3.0

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

Rachel J.  |  First Impressions 
Clasificación:
3.0

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it's still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It's guaranteed to make you do that.

TORII D.  |  First Impressions 
Clasificación:
4.0

The door to the unit didn't fit well

Janinea S.  |  Overall Experience 
Clasificación:
4.0

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Gene F.  |  Overall Experience 
Clasificación:
5.0

Bueno

Andre F.  |  First Impressions 
Clasificación:
5.0

Great employees at this location. Had no problem accessing my stuff when needed.

Thorhan K.  |  Overall Experience 
Clasificación:
4.0

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I'm very happy with my renting experience and would recommend to others.

Julia G.  |  Overall Experience 
Clasificación:
5.0

Great customer service,

beverly e.  |  First Impressions 
Clasificación:
4.0

Good job

DALE M.  |  First Impressions 
Clasificación:
5.0

service is pretty good

rui Y.  |  Overall Experience 
Clasificación:
5.0

made my storage and truck rental experience a wonderful one.

Ramon G.  |  Overall Experience 
Clasificación:
4.0

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

MELISHA W.  |  Overall Experience 
Clasificación:
5.0

The employees were knowledgeable and helpful.

Evan E.  |  Overall Experience 
Clasificación:
5.0

My overall experience was excellent. All of the U Haul associates delivered great customer service.

Gene F.  |  First Impressions 
Clasificación:
4.0

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

JANE S.  |  Overall Experience 
Clasificación:
1.0

I was charged for several items that i never requested. It was a overcharge on my friends card.

Tony A.  |  First Impressions 
Clasificación:
5.0

No issues at all during my time with this facility.

adrienne g.  |  Overall Experience 
Clasificación:
5.0

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

nancy d.  |  Overall Experience 
Clasificación:
5.0

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Thorhan K.  |  First Impressions 
Clasificación:
5.0

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Latanyia M.  |  Overall Experience 
Clasificación:
5.0

Friendliest customer service I've ever received when renting a Uhaul truck.

Kristie M.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and units secure.

Joel F.  |  Overall Experience 
Clasificación:
3.0

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

Joel F.  |  First Impressions 
Clasificación:
5.0

James and crew are amazing!!

shari e.  |  Overall Experience 
Clasificación:
5.0

Was very helpful and courteous

Ervin L.  |  First Impressions 
Clasificación:
4.0

They are great for what I needed.

TIMOTHY G.  |  Overall Experience 
Clasificación:
5.0

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Justin V.  |  First Impressions 
Clasificación:
4.0

Good work.

Maurice F.  |  Overall Experience 
Clasificación:
5.0

They wer very friendly and helpfully.

Brittany G.  |  First Impressions 
Clasificación:
4.0

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

GWENDOLYN S.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff on hand

Christina P.  |  Overall Experience 
Clasificación:
1.0

First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

Christine L.  |  Overall Experience 
Clasificación:
5.0

Thank you very much it was a pleasure doing business with you.

helen h.  |  Overall Experience 
Clasificación:
4.0

Had a great experience working with the staff regarding storing and truck rental

Ramon G.  |  Overall Experience 
Clasificación:
5.0

Would definitely rent space again if needed...

Tim T.  |  Overall Experience 
Clasificación:
5.0

The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.

Long H.  |  Overall Experience 
Clasificación:
5.0

U-haul is the best

Vivian B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Volver
arriba