Comentarios del cliente para U-Haul Moving & Storage at Kingshighway

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Kingshighway

Grado total:

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Corey P. en

Grado:

Everything was very smooth and professional. I felt welcomed and appreciated.

Paul L. en

Grado:

The guys that hook up the trailers are great. Very helpful. Thanks

Lori P. en

Grado:

El cliente no dejó un comentario.

jean W. en

Grado:

El cliente no dejó un comentario.

Terry M. en

Grado:

The employees were very professional and friendly.

John M. en

Grado:

I didn't get a receipt, and I have no idea what they charged me.

Brian C. en

Grado:

George is a definite asset To your company. He really cared about me as customer and was proud of his job. He went well beyond what is expected as an employee. I wish I dealt with a “George” everyday, and life would be grand!! Also, I dealt with a lady whose last name was wood. She was also outstanding. I’ve dealt with her in the past, and she has always been very friendly and making sure all was taken care of. She was a very pleasure to deal with

Marlin P. en

Grado:

Seems like I had an older truck. A more up to date truck would have been nice. Service was great though.

Chrishawn W. en

Grado:

El cliente no dejó un comentario.

Mary C. en

Grado:

El cliente no dejó un comentario.

Kymberlie B. en

Grado:

have straps in the box trucks.

Marjorie P. en

Grado:

Quick and helpful service.

Joseph H. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

None everyone was friendly and courteous

Brandon R. en

Grado:

El cliente no dejó un comentario.

Thorhan K. en

Grado:

Great employees at this location. Had no problem accessing my stuff when needed.

Korhan K. en

Grado:

Nothing to improve here. All employees are incredibly helpful and knowledgeable. Picking up and dropping off is an absolute breeze at this location. Shout out to George for always being awesome.

MIKE H. en

Grado:

I had get mover help and would not recommend Frank’s Movers of St. Louis. They confirmed my request but did not show for the move nor would they answer their phone. If they are your list for movers you should remove them immediately. Had s bit of hassle when someone projected the mileage to completion and drop off obviously too low. I had to have that estimate adjusted upward to complete the trip without adding extra mileage costs. How the mileage is assessed needs to be examined. It was obviously too low. Good thing I caught it before the trip.

michael R. en

Grado:

Great experience great location

mike T. en

Grado:

Fantastic service, can offer no improvement suggestions!

Tracy W. en

Grado:

El cliente no dejó un comentario.

Margo M. en

Grado:

Wonderful customer service on site. Pick up and drop off team members were excellent. Overall good experience... no other recommendations.

Scott B. en

Grado:

They were extremely quick and helpful. Probably the best rental I've had yet. In and out and on my way.

Julia G. en

Grado:

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

Priscilla E. en

Grado:

Everything & Everyone was so Nice to me thank you so much ??????

beverly e. en

Grado:

Great customer service,

Malinda S. en

Grado:

El cliente no dejó un comentario.

Heather B. en

Grado:

Friendly and helpful staff

Paul H. en

Grado:

El cliente no dejó un comentario.

Thelma M. en

Grado:

I was sent to the 1641 S Kingshighway location by U-Haul Customer Service (after 3 phone calls with different representatives) after I had originally gone to the location where my U-Haul confirmation texts & phone messages directed me to (4821 Dr Martin Luther King Drive), and found the location was scheduled to open at 10am. My reservation was for 8am. I asked U-Haul Customer service to call ahead to the manager of the 1621 S Kingshighway location to alert him to my situation. When I arrived, shortly before 9am, there was a line of customers already waiting. When I asked (from behind the line of other customers waiting) "May I speak with the manager?", he said to wait my turn and someone would be with me as soon as possible. I called U-Haul customer service again, very annoyed, and was told they couldn't do anything else for me since they don't manage the onsite managers. When I finally got to the counter for assistance, the manager spoke to me VERY rudely, told me he would have been more helpful had I "asked nicely", complained that his computer was running slow, and they were doing all they could to help me, but it wasn't his problem I was sent to a location that wasn't open. My disappointment and anger increased based on his rudeness. I tried explaining to the counterperson who was trying to assist me what had already transpired, and why I was so upset, and she too, waved me off, saying "I don't want you to go through all that with me. It's not our fault that location wasn't open. I'm just trying to get you out of here." I called U-Haul customer service after leaving that location with my truck -- an hour later than my original reservation, and expressed my dissatisfaction again. I asked for the Regional Manager (who manages the onsite U-Haul managers) to contact me. Five days later I'm still waiting for a call. The organizational and management problems at U-Haul clearly run deep. So, NO, I won't be recommending U-Haul to my friends. Not even to my enemies!

David C. en

Grado:

Extremely slow service

LIONEL B. en

Grado:

El cliente no dejó un comentario.

Feng G. en

Grado:

El cliente no dejó un comentario.

Elizabeth W. en

Grado:

El cliente no dejó un comentario.

Valerie B. en

Grado:

Time in line take to long to get truck. And the computer needs to work better. Overall the Agent done a excellent job assisting me.

brittany E. en

Grado:

El cliente no dejó un comentario.

Carolyn B. en

Grado:

Service was great. Staff took the time to help me change my pick up location. Awesome!!!!

Olivia B. en

Grado:

El cliente no dejó un comentario.

michael A. en

Grado:

Nothing. Everything went smoothly and trouble free.

MICHAEL R. en

Grado:

James is an asset to your company

DALE M. en

Grado:

Good job

rui Y. en

Grado:

service is pretty good

Ramon G. en

Grado:

made my storage and truck rental experience a wonderful one.

MELISHA W. en

Grado:

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Evan E. en

Grado:

The employees were knowledgeable and helpful.

Gene F. en

Grado:

My overall experience was excellent. All of the U Haul associates delivered great customer service.

JANE S. en

Grado:

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Tony A. en

Grado:

I was charged for several items that i never requested. It was a overcharge on my friends card.

adrienne g. en

Grado:

No issues at all during my time with this facility.

nancy d. en

Grado:

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Thorhan K. en

Grado:

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Latanyia M. en

Grado:

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Kristie M. en

Grado:

Friendliest customer service I've ever received when renting a Uhaul truck.

Joel F. en

Grado:

The staff was friendly and units secure.

Joel F. en

Grado:

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

shari e. en

Grado:

James and crew are amazing!!

Ervin L. en

Grado:

Was very helpful and courteous

TIMOTHY G. en

Grado:

They are great for what I needed.

Justin V. en

Grado:

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Maurice F. en

Grado:

Good work.

Brittany G. en

Grado:

They wer very friendly and helpfully.

GWENDOLYN S. en

Grado:

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Christina P. en

Grado:

Very friendly staff on hand

Christine L. en

Grado:

First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

helen h. en

Grado:

Thank you very much it was a pleasure doing business with you.

Ramon G. en

Grado:

Had a great experience working with the staff regarding storing and truck rental

Tim T. en

Grado:

Would definitely rent space again if needed...

Long H. en

Grado:

The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.

Vivian B. en

Grado:

U-haul is the best