Customer Reviews for U-Haul Moving & Storage at Kennedy Park

Rating:

5.0

Everything is excellent

Rating:

4.0

Enjoyed getting to know Jessica and Shay. Shay had just started and she was super nice and friendly. I would highly recommend this location.

Rating:

4.0

Jessica was wonderful in helping me with the reservation process, buying boxes and answering my questions. Facility was great, though the elevators aren’t freight elevators which made moving some items a little trickier. I had to get a second storage last minute, Jonathon and Jessica were super helpful with this too. Great experience and competitive prices.

Rating:

5.0

Truck worked well, staff was excellent - professional and friendly during pickup and drop off

Rating:

5.0

Very friendly staff and the facility and vehicle I rented was very clean and well maintained! Will definitely use this location again!!

Rating:

5.0

What a great experience

Rating:

5.0

Very friendly!!!!!

Rating:

4.0

Thank you to the staff.

Rating:

5.0

Jessica was very helpful and friendly. Would recommend this facility.

Rating:

4.0

Love the manager Jessica. She's GREAT

Rating:

5.0

Great service

Rating:

4.0

N/A

Rating:

5.0

you guys are my hero

Rating:

5.0

just keep up the good work

Rating:

5.0

The staff were all very helpful and friendly. The facility is a clean and cheerful environment. I would go out of my way to use this particular U-Haul facility.

Rating:

5.0

I'm sorry if I forgot the gentleman's name who helped us. But he came through when I made a reservation mistake. He made a few calls and got us a vehicle at my time of need. It was a good experience

Rating:

4.0

………….

Rating:

5.0

The clerk was very friendly and helpful.

Rating:

5.0

Best most secure facility to store your belongings and very helpful friendly staff. Highly recommended.

Rating:

5.0

This location should show up more in the U-Haul app. I only found it because of the storage promotion from several months ago. Jessica and the crew are great.

Rating:

5.0

Jessica and her team are awesome.

Rating:

5.0

The lady who assisted me was courteous and helpful

Rating:

5.0

Jessica was very friendly and to the point with her work.

Rating:

5.0

Great staff. Very helpful and willing to work to meet our needs.

Rating:

2.0

If the return of a vehicle intended for me is behind, then I should be given options to get similar vehicles at the same price, or be discounted the difference of a more expensive available vehicle so I could get my rental on time. I lost an hour and that put me in rush hour for a long drive, adding hours to our day. Also, I got no email confirmation of my return.

Rating:

5.0

Best location I have ever seen! *****

Rating:

4.0

The only complaint is that there is not enough employees. One or two is not enough for such a busy storage. Everyone was working as fast as they can and people who are moving are on the grumpy and exhausted side. The young man who helped up check out was extremely efficient and positive. Thank you!

Rating:

2.0

It would be nice to give repeated customer a discount or for local rentals should get some milage included

Rating:

2.0

Rental truck was different from the one showed in the check in process. Staff rushed through the process and couldn’t do a proper assessment. I rented a 3- seater pick up truck and was given a two seater van, very inconvenient.

Rating:

5.0

Johnathan provided excellent customer service. I interacted with him five times (reminder call, pickup, drop-off, "I left my sunglasses in the van" phonecall, and sunglasses pickup) & every time he was professional, friendly, and helpful.

Rating:

4.0

Staff was great , van was great. They called in the morning before the reservation asking to shift pick up back one hour to 3pm. Slight inconvenience, but out of their control.

Rating:

5.0

So easy and great customer service

Rating:

2.0

Didn't receive a Dolly even though I paid for it.

Rating:

4.0

The Store manager was on target and had awesome customer service.

Rating:

5.0

Jessica and John were very friendly and helpful.

Rating:

5.0

Johnathan is amazing. He did a great job making sure I was taken care of! Thanks!

Rating:

5.0

Jessica is amazing and so is the other staff that work here. Equipment is clean and it's always a smooth no hassle no drama experience. It's worth using this location over the three other locations that are close to me.

Rating:

5.0

Representative was extremely helpful and courteous

Rating:

5.0

amazing customer service throughout the whole booking and pickup/dropoff. exceptional compared to other locations. thank you for making my moving day easier

Rating:

5.0

Great experience all around. Thank you!

Rating:

5.0

Your company is doing good a job . Thank you for your help in my moving ...

Rating:

5.0

Service was great, very helpful people who work there!

Rating:

5.0

Jonathan is great

Rating:

5.0

Nothing all great!

Rating:

5.0

The employees are very kind very helpful

Rating:

1.0

My vehicles were broken into twice in less than two months. This place is worse than my neighborhood

Rating:

1.0

You have emailed me about this survey every hour on the hour for the past 8 hours. I keep telling you I am not Daniel. I asked to have this fixed. I am tired of getting all these emails. Even if I did rent a UHaul from y'all what makes you think its okay to email me every hour? Have a nice day. James

Rating:

5.0

Instead of having a pin, card was even better. Employee went above and beyond of showing me where to go and how to move in.

Rating:

5.0

Vacuum the seats properly. There was white hair on them as if there was a dog I. It at some point. Other then that no problems

Rating:

4.0

The customer service at this location is phenomenal. They are always super helpful and friendly.

Rating:

5.0

👍🏽

Rating:

5.0

The people at the hall center were very friendly and very helpful and save me a lot of time and money.

Rating:

5.0

Staff was friendly, professional and proficient.

Rating:

5.0

Very nice staff.

Rating:

1.0

This is the most worst storage facility in the world 🌍

Rating:

5.0

The vehicle was fine—served my needs very well. Pick-up and drop-off were both fast and easy. The woman working at the desk who helped me was friendly and efficient and got me on my way very quickly. A good experience.

Rating:

2.0

I returned the truck on time however I was over charged for the gas . Also I've taken pics of where the gas gage was before I even drove off. My pic was time stamped as well. So please return my 45.00 for my gas to my card.

Rating:

2.0

Everything about the facility is great except for the leaky ceiling on the top floor and the size of the elevator. I have had to prolong my move because my furniture cannot fit into the elevator and I am on the 3rd floor. The staff was very good though.

Rating:

1.0

The van seats were covered in dog hair. They knew I would be bringing it back after hours and gave me no instructions on what to do 45 minutes on the phone after returning the van just to figure out what needed to be done for it to be returned properly. Impact Colorado.

Rating:

4.0

Facility and management was great. I felt it was clean at all times and well lit. Only issue is sometimes I needed someone but they weren’t available. The hours seemed really short for office.

Rating:

1.0

I got charged more than I paid...

Rating:

5.0

Easy to find this was a GREAT experience!

Rating:

5.0

It says I drove 300 miles I don't feel I did and I was overcharged

Rating:

5.0

Only issue was confusion about submitting application, I was paying it for my son online and somehow two applications got submitted, 2 units assigned. But the woman at the facility contacted me because the 2nd unit was empty and she resolved it immediately.

Rating:

5.0

It took me a few minutes to figure it out, but the Self check out process went smoothly. I Hired a couple of guys and they worked. they were professional and did an amazing job.

Rating:

5.0

Justin and the rest of the staff went above and beyond to make my experience hassle free. I would with no reservations or hesitations recommend this facility.

Rating:

5.0

absolutely top of the line customer service at the front desk!

Rating:

5.0

Excellent service.

Rating:

5.0

So grateful for Justin’s assistance, as we were traveling from the east coast and working to line this up on the fly. Justin was incredibly responsive and helpful from the first call, until we were unloaded and squared away. Shout out to Kenny as well for the patient orientation when we pulled up 2 mins before closing !! This was a positive experience in - at the time - a slightly stressful situation.

Rating:

5.0

I couldn't have been happier with the service I received from the team.

Rating:

5.0

Everyone I dealt with in the office was extremely professional and exceeded my expectations, would absolutely recommend this location!

Rating:

5.0

Very happy with our choice

Rating:

5.0

Seguimos haciendo negocios con Uhaul.

Rating:

5.0

There is absolutely nothing to improve this was my first time renting an uhaul truck and the experience was very professional, fast and enjoyable! I had a great time while booking my reservation for the truck!! Friendly and Professional Staff! The Best Customer Service I've experienced since I moved to Denver 3 years ago!! ❤️

Rating:

5.0

Nothing, the customer service was great!

Rating:

5.0

Huge thank you to Tiffany and the other lady at the desk (didn't get her name) for assisting me with upgrading to a bigger unit when I misjudged the size I needed. Very helpful and professional.

Rating:

5.0

The manager was very friendly and helpful.

Rating:

5.0

The manager was amazing and so helpful. I was running short on time and she did everything to make it as quick and easy as possible. She made the whole experience amazing.

Rating:

1.0

I received a text message at 10:13 am Monday, September 12, 2022, instructing me to drop the truck off at 3410 South Galena Street in Denver even thought I picked it up about 9:30 am at 615 South Havana Street in Aurora. Why I was told to drop the truck at a different location than the one I picked it up at was strange. Then when I decide to look at my bank account and see an ADDITIONAL charge of $148.91 I was shocked. I dropped the truck at the location I was given on my phone why I'm being charged an additional day, wrong drop point, and additional insurance charge is incorrect and I need to be credited for $148.91. Please call me at 720-751-0587 before I call my lawyer. Thank you.

Rating:

5.0

Tiffany was in my words outstanding. She was courteous very nice, and made sure that everything I needed was taken care of. I would recommend this storage any time. Thank you Tiffany

Rating:

4.0

I'll be honest. Love the whole system other than the whole, we need to call an alternate contact to verify some BS. I get it's to stop fraudulent rentals but, how could that prevent anything just list your homie who is in on the scam as your contact and the silly little system is easily duped. Slapping my face with my palm right now cuz it was super silly to have to stand there and text my mom, “hey can you answer a call from uhaul for me?” Actually stupid, but the whole take pictures to verify everything is fine is a great system in this day and age of mobile phone domination.

Rating:

5.0

Thanks to the staff for bringing patient while I was struggling to make payment. Thank you all!!

Rating:

3.0

The mobile process sucked. Took a long time to verify information. Would have been easier just to go in.

Rating:

1.0

Make sure the renter gets the keys next time instead of just not and then never getting back to them when they call customer service an just repeatedly putting them on hold for hours at a time and then never getting the keys even past the time allotted.

Rating:

5.0

Very Clean Facility, and well maintained. very friendly and helpful Staff. Tiffany We Thank you for all you do, Keep up the great work.

Rating:

5.0

The website was hard to use.

Rating:

5.0

The app wasn't working properly, I had a lot of problems just trying to sign in to pickup the truck. Then when returning the truck, also was impossible to return y by myself. I don't know if I was charged extra because of this, I hope not, since I complied with all the requirements, and it wasn't my fault that the app was crashing constantly on getting my location. Everything was perfect, just checking out on the app took me almost an hour, until tired already, just contacted the phone line of customer service.

Rating:

5.0

Thanks

Rating:

5.0

Just wanted to let you know that we needed extra help when we arrived because we didn't realize that we would have to open an account on line and then process our reservation and payment on line as well and the two young men there, especially Tony were extra patient and helped us complete this process while we were there. We do not do much online and so we couldn't have completed our reservation without Tony's help!

Rating:

5.0

No problems had a great experience.

Rating:

5.0

The software/mobile application still needs work. It glitches. I still needed to go to the counter. So so many steps to check in between text messages and links and the staff helping me. Longer now than before when it was all in person at counter and paperwork.

Rating:

5.0

Miguel was super helpful and friendly, made the whole thing an easy and positive experience.

Rating:

3.0

The unit was nice but was annoying having to constantly having to use a card every load I took

Rating:

5.0

Excellent staff service!

Rating:

3.0

Manager could not find my reservation in her system and was not able to get us the storage unit that we had reserved. Thankfully she had a different one available at a smaller size. If she hadn't had a different one available, we would have been screwed, for a lack a of a better word. Our overall experience with U-Haul during this move (including storage and a truck) has been less than ideal with so many issues. Will not be using U-Haul again.

Rating:

5.0

We did have to switch units due to the fact that I misjudged how much space we needed. Tiffany was extremely helpful in getting us moved into a larger unit, and she did it with extreme efficiency. I would absolutely recommend this facility to anyone that needed a storage spot!!

Rating:

4.0

The service desk employee Miguel is absolutely amazing. He was the nicest, friendliest, most helpful person not just at any U-Haul place I've been, but pretty much anywhere I've ever been. I looked forward to going back just because of him.

Rating:

5.0

Great communication and coordination with facility manager (Tiffany)

Rating:

5.0

All the staff were awesome, so helpful, so friendly and always available to help with all my crazy circumstances. I throughly enjoyed coming to this storage unit at any hour as a single woman I felt safe and welcomed. Thank you very much!

Rating:

1.0

Worst experience possible the hole time I got a uhule truck I had this female named JENNIFER calling me because I was late in returning my truck but still paying for it but she would call everyday wounding if I was gunna unload it or not telling me I put 3 family's out on the street because I wasn't returning the truck I rented an payed for then she told me she was gunna empty the truck because I was nice enough to leave it parked in front of the place I got it an she had people lined up to put all my stuff she said dispossessed of if I dident pay for an return the truck

Rating:

5.0

Brigida is one of the kindest people that I had ever come across in Denver, Co. Everything about how she runs the place makes it inviting and comfortable. Thank you! For keeping my belongings safe while I had no where else to store them! The temperature control is an awesome bonus.

Rating:

5.0

I forgot the man's name that helped me. Honestly, he was one of the most polite customer service people I've dealt with. He just went above and beyond to be nice and helpful. It was a great 1st impression for your company. Only complaint, I wish you had longer access hours for us insomniacs, but I understand you can't have 24hr staffing.

Rating:

5.0

Great experience 👍

Rating:

5.0

It would be VERY helpful to post a sign with instructions on how to get a queen-sized box spring in and out of the elevator.

Rating:

5.0

After a long roadtrip and ending up at a UHaul location that wasn't going to work for me, I was kindly directed to this location on S. Galena. This was so refreshing to work with Henok. He worked so hard to find a unit that worked well for me, enabling all my possessions to fit. He was kind, understanding and sooooo patient with me as I was totally frazzled. The unit was clean, warm and convenient. Thank you very much for having such capable help.

Rating:

5.0

First time getting a storage unit & I was happy to know that the building wasn’t open 24/7 & that there was a bathroom! The staff were super nice & if I ever need another storage unit I’ll definitely be coming back. Thanks!

Rating:

5.0

I needed a storage unit for a couple months while moving around and I’m so glad I picked here. Brigida was great at getting me checked in and called making sure I knew the office hours were different at that location. The whole thing was super convenient too. I had the unit set up for automatic payments so I didn’t even have to think about it.

Rating:

5.0

Amazing staff, incredibly kind Management and overall the best place to store your belongings. Thank you

Rating:

5.0

The staff at this Location are extremely helpful. They helped me transition from a big move from out of state. They made the experience so much more pleasant.

Rating:

2.0

My car window got smashed into and I moved my car to a different location. I was not offered any recourse, for example a prorated return of my money when my car was not there. I’m over it now.

Rating:

1.0

Worst experience of my life I stored my work vehicle there was told it was a secure facility and thought since it was u haul they would insure my property would be taken care of but I was completely wrong a person walked right into the garage and stole my vehicle zero oversight and they offered absolutely nothing in compensation worst storage facility ever this will cost me over $25,000 in lost tools and upgrades to me truck and hurt my ability to provide for my family. DO NOT STORE YOUR STUFF HERE!

Rating:

5.0

Awesome place to have a storage unit.

Rating:

5.0

Great to have carts available

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

Brigida was very helpful and friendly! This facility is clean and well maintained. I will highly recommend this location.

Rating:

5.0

Brigeda and her team were so wonderful helping me with my move!

Rating:

5.0

Brigida Asher - excellent customer service and people. Please recognize her for her exemplary customer service skills.

Rating: