Customer did not leave a comment.Bailey C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at kaliste Saloom
Lafayette, LA 70508
(Next door to St Pius Catholic Church)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD J.
The truck was left at a quarter of a tank for pickup. This forced me to go and fuel up before I could even begin moving things. I utilized the App for pick up. It was incredibly slow and buggy. Anytime you would have to upload a picture it took way too long. I have a very modern smartphone with LTE in the middle of a large city.Melissa G.
Customer did not leave a comment.LINDA I.
My issue is with the UHaul site, not the actual location. The Kaliste Saloom location was helpful and friendly. The problem is the online site is not in sync with what is actually happening in the store.CRYSTAL G.
The manager was excellent however the unit I originally reserved was not available when I got there to sign and pay. Thankfully the manager had another unit available to suit my needs. I would highly recommend the manager for promptly making it right. I seems there is a communication disconnect between physical U-Haul storage facilities and the online service. The online service just lets people reserve units that are not physically available. U-Haul should talk to the physical store before allowing reservations. This very well could have become a very bad review because I drove an hour and a half to get there after I spoke to the U-Haul customer support center that confirmed everything was good to go. Thank goodness that the manager there was able to get me into a unit regardless. Some people may not be so lucky in the future. U-Haul should communicate with the facility manager to confirm the number of units available for reservations before letting customers book a reservation. I gave 4 stars because I didn't have to go find another place to bring my truck load of stuff. The staff at the facility deserves 5 STARS! The online customer support deserves 2 STARS for not actually confirming my reservations with the facility staff when I asked for a confirmation before making the trip and told me the unit was available. If I had gotten there with all my things and the manager couldn't rectify the problem I most probably would have never done business with U-Haul again because of the false confirmation I received from the support center.Jake M. | First Impressions
Only thing I can think of is to put a traffic light at your location. LOL it was hard to get in and out of there. But people are friendly and very helpful explaining how to use the dolly I rented. All in all this was a wonderful experience and saved me a butt load of money not having to call a tow truck.KERNEY L.
Customer did not leave a comment.herman M.
Brett was extremely helpful and patient! He did not rush me or made feel he didn't have time! He explained everything well!Loretta C. | First Impressions
Customer did not leave a comment.SARANNE C.
Customer did not leave a comment.Jason J. | Overall Experience
It was good. I liked that someone was available to adjust the mirrors in my vehicle.ZACHARY R.
Customer did not leave a comment.NICHOLAS H.
Customer did not leave a comment.SONDRA S.
Everyone there is great! Jessica helped me and was fantastic!Kenton Blanchard B.
Customer did not leave a comment.Samir S.
Canceling was troublesomeTristan S. | Overall Experience
Customer did not leave a comment.Jacques R. | Overall Experience
Customer did not leave a comment.Felisha A.
Customer did not leave a comment.Mary C. | Overall Experience
Customer did not leave a comment.Alan B.
Great serviceJoseph T.
Two great young people were wonderful and kind.Cecelia C.
No need for improvementPHILIP R.
Good customer service.Mike D.
I pick up this truck from this location after my original rental location did not have the 26' truck I had rented. While this location tried to be helpful, I the end up have to rent a second truck from a another location. This cost me time and money, I was not informed that my truck had not made it back to this location, a phone call or text message would have been helpful.PHILLIP C.
Customer did not leave a comment.NEIL B.
Bailey was great.JEFFREY M.
Customer did not leave a comment.MELISA S. | Overall Experience
Make equipment available as close to the customers requested location as possible. I kept being pushed further and further from the location I requested. Also, place was closed on Sunday. Didn't know what to do.Latisha A.
Customer did not leave a comment.LANIE V.
Brett and Jessica took excellent care of me. I only rent at this location because the employees here are so helpful and responsive. Keep up the great work!KATHERINE N.
The entire staff was very professional and personal--they make the customer feel wanted!RODNEY G.
Customer did not leave a comment.HENRY P.
Customer did not leave a comment.Jordan H.
Customer did not leave a comment.GARY P.
Vehicle was not safe and should not have been rented Was given to be without gas and ran out of gas prior to gas station Needs wheel alignment Radio did not work nor the cigarettes lighter to charge phone Ashtray full of cigarettes Engine Temp Gauge would go from med to over heating Loud banging noise cam from Floor under neath driverWALTER L.
Customer did not leave a comment.Kelley Q. | Overall Experience
Have the equipment available that the customer reserves onlineSTEPHEN A.
Customer did not leave a comment.LYIA M.
Everything went so well I can't think of anyway you guys can improve.Thanks again for quality service.COREY K.
It was seamless with Great Customer Service.ERICA O.
The young that took care of me, he was very helpful.JAMES B.
Staff was nice and knowledgeable.Lisa B. | First Impressions
Excellent place to do business with. The equipment is well clean and well-maintained. I would highly recommend this place if you need storage this is a place to go to.Dwain P.
Trace at the Lafayette, LA location was exceptional and gets a superior rating. He was the only pro-active person during our pre-pick-up experience. We were running a little late for our 8:00 a.m. scheduled pick up, and Trace called to check on us. He was knowledgeable and helpful during the entire pick up process. On the other hand, your phone center is the worst example of "customer service" I have ever experienced. After calling what I thought was the local Lafayette phone number on the day before the scheduled pickup, I was transferred 3 times and held for 15 minutes before speaking to someone who could answer a simple question. We have not used U-Haul in over 20 years, and the confirmation of a pick-up location (or lack thereof) until less than 24 hours prior to pick up leaves the person renting the trailer feeling in a state of flux. The equipment was clean, but an upper rub rail on the driver's side of the trailer had been replaced with a 1 x 2 piece of lumber??LORAINE S.
Customer did not leave a comment.Derrick C.
The worst company I ever dealt with very rude workers and definitely don't know how to do there job y'all left me stranded on the side of the road and lied to me that is very bad customer serviceMICHAEL M.
Customer did not leave a comment.CHIQUITA P. | Overall Experience
Friendly associate. Very professional. Fast turn in.RONALD H.
Customer did not leave a comment.WAPLE L.
Customer did not leave a comment.CARL B.
Customer service was awesome! These guys and girls truly love there job and get along. It shows.Jason P.
Very good service to me thank you.KEITH L.
Quick and easy transaction.Kristopher L.
Customer representative Mr. Bailey was very kind and professional!MELISA S. | First Impressions
Customer did not leave a comment.LENNY J.
I paid for a utility dolly and there wasn't any and I didn't get refunded for itJOHNEFUR T.
very professional workers very clean and secure facilityTheresa C. | First Impressions
Customer did not leave a comment.Geoff T.
Customer did not leave a comment.Kenrell F. | Overall Experience
The manager there gives exceptional customer service. All of his staff is friendly and helpful. This location is by far the best U-Haul location that I have ever been to and the best in Lafayette, LA.Denise V. | Overall Experience
Customer did not leave a comment.LEO G.
Customer did not leave a comment.ERIC B.
Too slow. Wait time was unacceptable.SHAWN B.
The delivery in Tucson was delayed 5 days, and then pickup was delayed another 4 days because the driver got sick, so I ended up having the Ubox 32 instead of 23-28 days. Although UHaul said I would not be charged for a 2nd month, I was charged. I was then told I would get a refund, but it's been almost a week and I haven't gotten the refund. This is very disappointing, and unless it's rectified, I will not be able to recommend UHAUL, despite the courteous service in Lafayette.John B.
Customer did not leave a comment.LISA B.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.Don P.
Desk clerk was the most helpful and courteous one I have ever come across.MARTIN B.
Customer did not leave a comment.MELISSA S.
Customer did not leave a comment.CHASE V.
Customer did not leave a comment.TREVOR C.
Customer did not leave a comment.KENNETH B.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Lisa W.
Customer did not leave a comment.GERALD D.
Staff was very good and friendlyRobin T.
Nothing,.... this location was first class....the female assistant was very cordial and professional!!DAVID D.
This facility was helpful and on top of things.EDWARD H.
Customer did not leave a comment.DEWAN J.
Customer did not leave a comment.NYALA R. | Overall Experience
Excellent service an professionalJIMMY G.
Better trailer use instructions. Other than that was okay. No complaints.ANTHONY S.
Customer did not leave a comment.ANDRE B.
Customer did not leave a comment.SHANELLE H.
Customer did not leave a comment.CLYDE H.
Customer did not leave a comment.HARRY F.
Customer did not leave a comment.SPARKLE C. | Overall Experience
Customer did not leave a comment.Dylan J.
Customer did not leave a comment.JAMASEA B.
Customer did not leave a comment.brittany g. | Overall Experience
Mention that truck rental is on Aberdeen Dr.Remy M.
Customer did not leave a comment.DEREK M.
The service was greatWILTON D.
Very good experienceTODD A.
No feedback on this location.JARRED M.
Customer did not leave a comment.jace S.
Excellent service from friendly knowledgeable staff. Great doing business here, by choice of many locations.DON B.
Customer did not leave a comment.ROSE S.
The ac didn't work they didn't offer a discount used 8 miles and truck burned 1/4 of tank of gas so I had to fill it back up. Just horribleCrystal T.
My truck was not ready on time. We were delayed by 2 hours. The location did provide a discount to rental services to assist with inconvenience. The customer service prior to dealing with this location was quite an ordeal. We were switched locations without being notified, as we had to call to get an update. Multiple emails provided incorrect expectations form our end. Never received a confirmation call on day prior to rental as we were told by 2 individuals on phone call from customer service center, which led to truck not being available at requested time.JOHN B.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.Champagne W. | First Impressions
I put a a little more gas than usual. I took a picture of the gas meter.MARY R.
Customer did not leave a comment.MELVIN H.
Customer did not leave a comment.TRE W.
Customer did not leave a comment.FELICIA R.
Customer did not leave a comment.Shendel B. | Overall Experience
Customer did not leave a comment.GLENN P.
Very convenient, clean & professional!Chondre S. | Overall Experience
Workers were polite and friendly. No improvement needed.JOSEPH E.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.ROGERS H.
Customer did not leave a comment.MICKEY V.
Customer did not leave a comment.Steven J.
Mr. Brett Dwyer and his crew at the Kaliste Saloom location saved the day. My original reservations at the Ambassador Caffery location was not fulfilled, only explanation was that the didn't have one !! So much for making reservations.GLENN A.
Customer did not leave a comment.STANLEY K.
Kaliste Saloom location is very unprofessional. They salesperson did not explain everything that I could possibly be charged for. The only thing that she explain was the fee that I agreed upon about if I was to possibly get into an accident and my belongings would be covered.LANI F.
My overall experience with uhaul itself was horrible I was told to go pick up my rental from another location which I went to. Upon arrival tried using the phone check in which showed an error on uhaul's side. I called customer service waited for 45 mins spoke to someone who transferred me to absolutely no one. So i was stuck at square one no rental and no one there at the place to help and the phone customer service center hung up on me for a second time. I had to leave the location and go to another location to get a second truck all the while the people I was paying to help me move waited for me for almost an hour because of y'all error.JEREMY B.
Parking was the only pit fall but other than that no complaintsAnn V. | Overall Experience
Customer did not leave a comment.Michelle C. | First Impressions
Customer did not leave a comment.DAJENNEA S. | First Impressions
Customer did not leave a comment.NYALA R. | First Impressions
Staff is excellent!Claude M. | First Impressions
Customer did not leave a comment.Derrick G. | First Impressions
Customer did not leave a comment.Kassler S. | Overall Experience
Customer did not leave a comment.Christina M. | First Impressions
Customer did not leave a comment.Victoria M. | First Impressions
Customer did not leave a comment.April A. | First Impressions
The young men that run the store are amazing! Very very helpful and even gave us use boxes that was so helpful.JAMES M. | First Impressions
Customer did not leave a comment.Sara C. | Overall Experience
Customer did not leave a comment.KEVIN B. | First Impressions
Customer did not leave a comment.ALVIN D. | Overall Experience
When I had my first encounter with staff member to verify my storage rental, I was not given an access code nor any other useful information needed for my storage rental. On my arrival on move-in date, I had no access to to the storage facility.Derek B. | First Impressions
Customer did not leave a comment.Hannah H. | First Impressions
I went to load my storage unit and my access code did not work, I tried and tried to get ahold of the store manager for an hour before the doors wouldn't open and I couldn't return my truck because the gm never answered his phone. (Brett Dwyer)Sydney B. | First Impressions
Needed a storage unit to store a few things, I went online to try to find something convenient and in my budget. I decided to go with uhaul. When I went to get everything set up, I was promptly greeted. The staff at this place is amazing, they took to time to thoroughly explain everything I needed to know and answer any question I had. I would definitely recommend this place to any of my friends and family. You guys are rockstars!Christopher T. | First Impressions
Chelsea was awesome and super helpful. She made the whole experience easy and enjoyable. The staff there was quick and above and beyond.Magaly C. | First Impressions
Customer did not leave a comment.ASHLEY A. | First Impressions
Customer did not leave a comment.Kevin W. | First Impressions
Customer did not leave a comment.brittany g. | First Impressions
Customer did not leave a comment.Nekeisha T. | First Impressions
Nice storage. Clean and very convenient.Mary C. | First Impressions
The guy who helped us went above and beyond to make sure we were satisfied. I believe his name was Bailey. Not sure but believe her was the asst mgr. Very nice guy!ELIZABETH B. | First Impressions
Customer did not leave a comment.Dusty G. | First Impressions
Delightful staff. Stephanie is especially bubbly and engaging. Immaculate facility. Excellent promotional offer.Jhan B. | First Impressions
The in office workers acted as though it was an inconvenience to answer and respond to questions. I was told my storage was ground level, however it was not, then the garage bay door nearest the steps I had to carry my belongings up was broke so that meant I had to move my stuff from an even further location. I also turned in the u haul prior to their end of day yet they marked the van as not being turned in until the next day. Being charged full price for 5 days when I had it 37 hours total is also majorly inconvenient.Keyana S. | First Impressions
Very professional and usefulJessee C. | Online Move In
Customer did not leave a comment.MEGAN P. | First Impressions
Customer did not leave a comment.Nikki T. | First Impressions
Customer did not leave a comment.willie d. | First Impressions
Customer did not leave a comment.Chadnarika S. | First Impressions
Customer did not leave a comment.Jay H. | First Impressions
Customer did not leave a comment.KAREN T. | First Impressions
Customer did not leave a comment.MARKESHA P. | First Impressions
Customer did not leave a comment.Katheryn A. | First Impressions
I was simply blown away by this place. I had low expectations as my past storage rental experiences were not exceptional. I thought the building itself was unassuming. When I walked in I immediately was impressed. Staff was welcoming and helpful. Additionally the actual storage are was clean beyond my wildest imaginations. I will certainly be recommending the business for those in the area.Jason J. | First Impressions
Customer did not leave a comment.Mark C. | First Impressions
Customer did not leave a comment.Aerielle W. | First Impressions
This UHAUL facility goes above and beyond to make sure your needs are met. I highly recommend this location!Cynthia D. | First Impressions
Customer did not leave a comment.Carla L. | First Impressions
The 2 guys that assisted me were very plesant. They helped me thoroughly and without hesitation. The facility was very clean and well set up. I would definitely recommend this location to my friends and family.Ronshawna R. | First Impressions
Customer did not leave a comment.Michelle M. | First Impressions
Their staff is very friendly helpful an nice, and they make sure you know what your storage is at. Thanks again!Reggie D. | First Impressions
Customer did not leave a comment.james b. | First Impressions
Customer did not leave a comment.Jayson H. | Online Move In
Everyone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.Veronica R. | First Impressions
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