Excellent customer service
DEWAN JCustomer Reviews for U-Haul Moving & Storage at kaliste Saloom
Testimonials From Recent Customers
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Excellent experience at this location! Brett was so helpful, friendly and very efficient. I'll be using the location from now on!
Breanne SStaff and shop was awesome
Lori AWonderful staff. Very nice and helpful
RHONDA CNothing....Excellent Service
RHONDA CI was very pleased with the truck, the customer service was outstanding. I was in and on my way in less than 6 mins. I love the location it's 5 mins from my home.
DONALD SThe only complaint that I have is that the running lights on our trailer did not work. We were on pins and needles hoping that we did not get pulled over that night.
ELLA KThe staff was awesome!!! This was my first time renting. They made it so easy.
PATTIE S | First ImpressionsNothing. The staff was EXCELLENT!
RHONDA CTurnaround Master Movers has been doing business with this location for quite some time. Every time has been a positive experience, regardless of staff I've dealt with. Go Saloom!!
NIKITA WThe staff always does a great job
COREY RThe manager is a wonderful professional
Lakysha MThe service is excellent. Everyone is friendly and knowledgeable. Very professional and well trained.
JANE NExperience was hassle free!! Workers were king and attentive ..
ALEETA FI've used this location multiple times. The equipment is always clean and the GM is always present and helpful.
ORANEKA RI had a great experience. It was easy to make the reservation, it was fairly quick to pick up the trailer, and very easy to return. All lights and hitch worked flawlessly…I would use your services again.
PHILIP TEverything was as should be at this location! Even messaged the main manager late at night once and got a response would recommend and use again!
BRYAN A | Overall ExperienceEverthing satisfactory. Excellent service. Employees were couteous and helpful.
Michael HI get policy's, but I couldn't get into a gas station due to traffic, so I returned the rental which was hard to get into. I knew I would get charged for gas, but 267???? My wife had cancer and we barely had money. Now I have 40 dollars. Screw U-Haul, someone could have said there is a gas station that's easy to access but no, they didn't help at all. I will never use U-Haul again.
ROBERT HNone, the staff at this location was excellent. Efficient service. Will use this location for all rentals in future.
LARRY TTop notch customer service
JEAN MI called for info about the appliance dolly prior to renting. I asked questions about pricing and deposits. I was told there was no deposit for the appliance dolly as long as I used a card. Next day I go rent the appliance dolly and there is a 75 dollar deposit on my account. I asked the guy why and when will the pending charge fall off and he didn't even know. Then the dolly itself looked ok but as soon as I put it in the car it smelled like a dumpster. Overall not a good experience. I don't think I'd be back to that location
Jenna BThe air conditioner stop working at 2:00pn, didn't start working until 8 pm, we were very hot and sweating! The light in the back of the truck didn't work, we could not see anything in there until we bought a flashlight. The truck was jerking dropping all my merchandise in the back! Horrible experience. I would love a discount or even my money back
SHEMEKA JEmployees were wonderful and was quick and easy during pickup and return! Gracias
JOSEPH BTrailer was old and faded but all worked ok.
LEONARD MExcellent communication about pick up and drop off. Would definitely recommend!
Marie VEverything was as easy and quick as I could imagine it. I have no complaints.
KIDD CNot a Thing. Just continue doing what you are doing. From the Manager to every employee, service was unmatched. I was greeted with a smile, along with prompt and professional customer service. The equipment was clean and in good operating condition. Everything was explained to my complete satisfaction.
MICHAEL MThe out side towards the back should be kept up better but it was a great experience and very friendly staff! 💯
shannon P | First ImpressionsIf brought back early, refund some of the charge
JORDAN AWhen i pulled into the parking lot, an employee greeted me, asked if there were any problems (which there were none), and thanked me. He even helped me check the truck in.
DAN MThe staff at this location were well-trained and efficient, demonstrating excellent knowledge of trailer usage. My only negative experience was the absence of a trailer jack. The large trailer I rented had a heavy weight, making it difficult for me to lift or attach without additional support. I improvised using my own car jack and had to add weight to the back of the trailer for balance. Additionally, trailers should come with chock blocks to prevent movement during hitching and when off the hitch. Fortunately, I had materials to manage this. The ability to use the app for drop off remains a great feature for efficient returns. Overall, this was my best U-Haul experience compared to previous ones.
SCOTT BMake sure to take a photo of the mileage and gas levels because they will charge you for miles that you never used. This was my second time renting a uhaul from this location but the first time I had this problem.
CARL MVery helpful
JADA PThe attendant was very helpful. It was a very pleasant experience.
THOMAS BI’m not actually sure who called the tire company but that’s where this whole situation got messed up.
WILLIAM WEverything went smoothly. Salesmen were nice.
KAWANDA AVery pleased it was effortless! Would recommend or use again! Thx
BRYAN A | First ImpressionsIf you're in Lafayette this is the only place to rent a UHaul truck. They are that much better than everyone else.
Jeff DI need to process a claim for the marble table top - it got scratched in transit. It was crated and wrapped.
JANE NThank you for maintaining a great facility and working with me. Happy Holidays!
Greg W | Overall ExperienceThe rental went smoothly, after having to cancel and remake the reservation over 3 days of rain. The young man at the counter was friendly, informative and a pleasure to work with.
BECKY PSuper quick, super easy!
ALEXANDRA MVery friendly, courteous, and well informed about the equipment and my vehicle.
KENNETH GThe personnel were helpful and courteous.
ROBERT BGreat customer service when I picked it up and returned it
janna sI wanted to have the flexibility to change my reservation to allow for an earlier drop off at a different location but was told to go to the location to find out what it would cost after driving to two other locations was eventually told that the reservation could not be changed. The person that helped me tried to make the changes but was told we were not allowed. They were helpful attaching the cargo trailer and removing it.
DENISE MJust do what you’re doing.
KARRY FEveryone was very helpful and nice 😊
Janella A | First Impressionsit was a problem returning the truck, the system glitch after hours..good thing the call center was in California because I would not have been able to return it
CAMILLA JNew van low mileage; great experience
WILLIAM TWind shield wipers didn't work.
IVONNE HWill rent again
paul sIf I could afford to keep paying I would have but we lost income
michael m | Overall ExperienceThe directions and map given were handy and appreciated. Having an access key that deactivates the alarm is clever. The hours of operation are convenient and the staff was helpful. Having access to carts made the move-in quick and easy too
CHELSA P | First ImpressionsThe staff has been extremely helpful every time I've gone in.
Mathew P | Overall ExperienceVery friendly staff!
Eric F | Overall ExperienceMade my moving experience earlier every time , thank you
KEIODSHILA R | First ImpressionsThanks to the staff for such a great job they are doing. I was helped in every way needed. A special thank you to the maintenance lady downstairs for going out of her way in helping me. Again, Thank you ma'am.
Verina J | Overall ExperienceThese guys are top notch, these guys need to be respected and shown gratitude from the company for thier hard work.
JAMES G | Online Move InThey all wet very helpful and as for the Manager he deserves a raise, I've seen him in a shot period of time go above and beyond to help and make the customers happy and satisfied. Ex specially this one customer in particular who was being a little extra; he was just as calm and patient, yet steady smiling and taken care of Business. All to say the customer left happy. Virginia Phillips is my name. He needs a raise.
Virginia A | Overall ExperienceWas very grateful and every staff was very professional. Would recommend they have a raise.
Virginia A | First ImpressionsI only changed Uhaul locations, I have a unit at a location more convenient to my home.
Patricia M | Overall ExperienceWe love the Uhaul on Kaliste Saloom in Lafayette. It is always clean. All the workers are professional and so nice.
Stephanie B | First ImpressionsGuy working the front desk was very helpful, very patient and friendly
Keondra F | First ImpressionsWonderful experience during a hard time. Manager was amazing ad very helpful. He has a great staff
Jaberta T | Overall ExperienceBest storage facility I have used. And I have used many all over the country :)
Chantelle W | Overall ExperienceGracias
Akura A | First ImpressionsI would definitely recommend Uhaul to everyone. Everything went smoothly for me on a very stressful day. Your staff were very professional and helpful and went out of their way to make my move go smoothly. ¡Gracias!
Mary A | First ImpressionsPrompt, friendly service, very clean facility. ¡Gracias!
Lavon B | First ImpressionsGreat place for storage. The staff were extremely helpful.
Joseph W | Overall ExperienceBrett is the example of customer service. He goes above and beyond what his job entails.
Kelly S | Overall ExperienceGreat services and very clean environment.
Danielle F | Overall ExperienceThe staff at the uhaul were very friendly and were very helpful when choosing the right size I needed. I will definitely recommend to family and friends. I look forward to seeing them again when I pay my monthly storage bill. Thank you to everyone that helped me. I trust my belonging are in good hands. Thanks again.
Priscilla D | First ImpressionsBeing I moved out and still had a whole month paid up, when i moved out the wouldn't reimburse for the month that wasn't even active yet, i asked and they refused! Is per reason for the bad rating!
Patricia M | Overall ExperienceAll perfect
mario p | Overall ExperienceFacility is well kept and was suited best for my needs. Friendly staff and very accessible loading and unloading areas.
Brett D | Overall ExperienceI haul truck had no air conditioner. It's 90 degrees outside and would have been nice to use it worki g.
JOHN U | First ImpressionsGreat staff
Debbie B | Overall ExperienceStaff is helpful and very friendly!
Aquila A | First ImpressionsThis location was efficient and clean also very friendly would highly recommend to check out for your storage needs
Rick G | Overall ExperienceRight from the getfield when I first made my reservations for U-Haul truck 26 ft and a car hauler all I got was a run around and lied to multiple times I will never ever use U-Haul again
keith P | First ImpressionsGreat experience, little trouble finding my space but employee came to direct me after i called.
Rita K | First ImpressionsMr. Dwyer, the manager was very helpful. I felt that I was his most important person at all the times I visited the store.
Gail B | Overall ExperienceEverything was done in a timely orderly manner. Very professional
Verina J | First ImpressionsI recommend this to everyone
Lisa R | First ImpressionsSmooth process! Mr Brad helped me rent my truck and storage and he was amazing! Highly recommend this location!
NICHOLAS L | First ImpressionsI have called many storage inits and yall ate expensive but my things are safe.
Myra L | First ImpressionsThe customer service representative Brad did an excellent job. Very thorough explaining policies and answered all my needed questions. The unit was also move-in ready. Would highly recommend
Brett D | First ImpressionsThey went above & beyond
Tylan P | Overall ExperienceThank you for keeping our belongings safe and pest free!!!
Kelley J | Overall ExperienceThis place is poorly managed, and an outright ripoff! They put me in jail then told me I owed them over $6,000.00. Whatever you do do not rent from u-haul. You will regret doing so. I promise.
albert b | Overall ExperienceYes really clean and nice. But only one elevator for the entire storage facility
Shaina P | First ImpressionsThe prorate moving is is great. To bad you don't do that on moving out paid for a full month's rent and only used 2 days worth. Would've given above average if it was. Plus an employee could've told me was going to be locked out of the main loading areas while I was emptying out my storage. Very rude cause he stood there and looked at me as I was loading my truck he could've said something. And that's why its below average
William R | Overall ExperienceBrett is horrible at customer service! It's been days after my move out date and I'm finding new things that were taken from me including social security information and important birth info for my baby. If I could come every day and leave a negative review I would!!! Insurance was not offered during contract signing, but of course mentioned once things were taken from my storage unit. I'm so confused about the way things were done and the lack of communication.
Danasia L | Overall ExperienceColby was the young man that assisted me. He was very knowledgeable on information for the units. He even gave me a map and showed me where I could park the uhaul truck to unload.
CONNIE O | First ImpressionsThanks for making my visit easy and understandable getting to my storage container.
marline t | First ImpressionsI have stored with other companies and been very disappointed. I even bought insurance and couldn't collect when rats chewed holes in our leather sectional and things molded. Therefore I asked lots of questions ahead of time about rodents and mold. I was assured that the facilities we're excellent. Our things were in storage for seven months. Everything was perfect when we returned. From start to finish, the staff members were all helpful, polite, and knowledgeable while they answered any questions I had. The automatic payments worked well while we were out of state. The U-Haul on Kaliste Saloom is the best storage facility in Lafayette, Louisiana.
kathy D | Overall ExperienceWould've liked to have the 3 weeks left of my rental refunded. I have pictures showing nothing was left in the rental was only in the unit 10 days. No refund so not happy. Legally entitled to a partial refund. But it is what it is I guess. Paper I was given said no refunds and nothing owed so. Not happy.....
Marlena G | Overall ExperienceI never had any issues until I went to move out my things. My move out was delayed by 2 days due to being unable to gain access to my unit ,as I was told by by one of the employees that they had to lock the doors early due to an incident on the other side of the bldg. I went back the next night to remove my things and was unable to gain access again on the other side of the bldg also. So, I had to wait until the next day to remove my items to be able to do a check out thru my app. It then took 3 days to receive my email and for my contract to not show up on my app.
Tammi G | Overall ExperienceThis is a great staff. The manager BRET is awesome and very understanding. He really took care of me and he was a blessing
skylar c | First ImpressionsThere was a car in the loading dock area where we and others were trying to unload. Staff claimed they didn't know who the car was for. It was in the way the entire 1-2 hours we were there. Very inconvenient but I love my storage.
Stephanie E | First ImpressionsFriendly staff. Extremely clean all the time. I am an older single female. I always felt safe.
VIRGINIA T | Overall ExperienceGreat service and experience from the call center agent to the staff at this location. SUPERB!!
Edward L | Overall ExperienceI tried to call the office to verify where I needed to go, but did not end up getting a person. I also called for help when I was on one of the floors and the button rang, but it did not end up connecting with anyone. Also, the map was confusing since I had an upper first floor unit and did not realize we did not need to use the elevator
Kayla W | Online Move InThis Location is amazing!
Brad D | Overall ExperienceThe security and alarm system at this facility gave me a good feeling that my belongings were safe.
Lavon B | Overall ExperienceBrett and the rest of the staff were very kind and professional. It was also easy to reach them when I ran into a problem. They are the golden standard for customer experience, thanks so much!
Damian A | Overall ExperienceExcellent service all good and clean..
Pedro J | Overall ExperienceVery clean for the most part, did notice a lot of dead roaches laying around the area. Other than that it was fine.
Gage a | Overall ExperienceGreat Customer Service
Demarcus T | First ImpressionsGood job excellent service..
Pedro J | First ImpressionsStaff and facility were A+!
MARCELLA J | Overall ExperienceVery easy process. No contracts.
Joseph G | Overall ExperienceNice calm people. Clean facilities
VIRGINIA T | First ImpressionsExcellent service: the gentleman who helped us check in and completed the truck rental was knowledgeable, helpful and engaged well.
Guy G | First ImpressionsCould not have asked for better service!
MARCELLA J | First ImpressionsThe employees were so welcoming and helpful. They'll if I ever need another storage unit, I will definitely use you and refer people to you.
Kasie B | Overall ExperienceThank you for your service! We had a good experience overall.
Chloe M | Overall ExperienceWould use Kaliste Saloom location again.
Roderick D | First ImpressionsThe complaint I have is when you try and call no one answers or calls you back. You have to keep calling until you finally get someone. The other complaint is I paid for the full month of January and have not gotten a call, reimbursement for the part of the month since I moved out of storage Sunday January 15th. That alone is making it to where I do not want to use uhual again. The storages were clean and no damage. We have called multiple times and all it does is ring. We also called customer service and got them to send two messages and still no call from them or reimbursement. When I called previous months it was not that bad but now nothing.
Kim T | Overall ExperienceNick was very friendly and helpful! Thanks again
Gnya D | First ImpressionsStaff was extremely friendly and helpful. Gracias.
Chuck C | First ImpressionsNever had a problem with .,They all of my questions even if it was on the phone on in person faithfully. I've had the storage since 2020 with no problem
Hinder W | Overall ExperienceI DID NOT use this facility!!!!!! Getting sued for it, but have no clue where this is and have NEVER stepped foot even around it! If this is done when it's not used, hate to think what would happen if you did patronage there!
SANDI B | Overall ExperienceWas given very minimal information. None of my stuff was set up the way it should've been and the number to call to get help doesn't even work.
amy w | First ImpressionsThey are to expensive & to many add on fees as I have to buy a $10 lock instead of using my own, plus you have to buy there insurance
Desire V | First ImpressionsStorage facility was very clean and well maintained. Lighting came on as approached.
carolyn b | First ImpressionsYour employee, Nick, was superb. Super nice and helpful. Your prices have skyrocketed, though,
dawn g | First ImpressionsFast friendly service in a well-kept facility. A terrific 1st time storage experience and if the need arises again, I'll be back. ¡Gracias!
GLENN P | Overall ExperienceThe staff went above and beyond to help in every situation that arose, although there were NOT many. The facility was extremely clean, sanitary, well lit and maintained by the staff. I especially loved the fact that it was semi climate controlled with dollys and carts available at no additional cost to the customer. This was my first experience renting a u-haul and it was problem free and overall a safe and easy experience. Thank you to all of the staff that helped me. I appreciate you and all of your attention to detail and hard work. Thank you U-Haul! Keep up the great work of providing quality service and products at a reasonable price. It's refreshing to see a company putting their customers first!
Kristy D | Overall ExperienceExcellent experience with storing with this store. Would highly recommend renting with this location.
dwain p | Overall ExperienceThis U-Haul Facility is awesome. They have a friendly and helpful staff. This location is very clean and the units are too have not seen any roaches. Enjoy using this facility and would highly recommend this U-Haul location.
Dwain P | First ImpressionsI love it very nice
Kelvin R | First ImpressionsRoaches in the unit and when I lost my access card was told by the "owner" they hadn't passed out access cards in the last year but then when he saw that I had just rented the unit 3 weeks earlier just stared at me shrugged his shoulders! Definitely do not recommend this location!!!
KASEY J | Overall ExperienceMy storage was in climates control( believe I’m saying it right) but it’s barely felt like the air was working.
LESLEY C | Overall ExperienceI give this location 5 stars 🌟 they are good people and its hard to find people working in the industry like this that are actually here for there customers and care
Rick S | First ImpressionsGenial
Megan S | First ImpressionsThe Uhaul Employees was very kind & helpful to me, especially Jessica, Thank You
Beverlly J | Overall ExperienceThe staff was awesome!!
Denise G | Overall ExperienceAwesome place clean units, climate control, prices little to high but what’s not. :)))))))) Thanks U-Haul 👍🏻👍🏻👍🏻👍🏻
dwain p | First ImpressionsThe storage facility was good. However renting a truck was a very bad experience for us more than one time. Jessica was excellent! She's a great employee at the Kaliste Saloom location
Peggy S | Overall ExperienceThe staff was courteous, helpful and accommodating, I would use/recommend that facility for that reason alone. The facility itself was exceptional and exceeded my expectations!
Gilbert M | Overall ExperienceOnly issue was requested outdoor unit and thought it was reserved only to get there and was forced to haul items to 2nd floor down long hall, if not for that would have been an excellent rating.
Wayne G | Overall ExperienceI AM VERY SATISFIED, JESSICA WAS VERY KIND & EXPLAINED & ANSWERED ALL MY QUESTIONS. TELL HER THANKS, I APPRECIATE ALL HER HELP!!! THANKS
Beverlly J | First Impressionsthe general manager was great, when I expressed the storage unit I booked wasn’t big enough he immediately start showing me different sizes and make sure the size I selected the second go round was perfect for my things. great job dude.
Shaquansa D | First ImpressionsGood experience after a long drive.
Anissa J | First ImpressionsDidn't like the fact that I had to pay for a full month of storage and my items were only in there for a few days. No discount or anything was given.
Debreka J | Overall ExperienceDuring the checkout of the storage reservation on the internet, I was informed of not being charged for the 1st month of storage due to reserving a 20' Uhaul truck in conjunction with the storage. Upon checkout & signing the documentation at the facility, the service rep did not want to discuss or explain as to why I was informed of not being charged for the 1st month of storage rental. She was very inconsiderate and slightly rude.
Quincy L | First ImpressionsOver a years time that I had it everything was good except once when they took my payment and didn’t put it in the computer and 3 days later I was sent a email saying it wasn’t paid but I went with my receipt and then they changed it…..
Marie P | Overall ExperienceStaff was wonderful and courteous.
damon m | First ImpressionsEverything was a great experience , I just wished they would be open a little longer instead of 10pm
MYNMAYH K | Overall ExperienceStaff was friendly and professional. Knowledgeable about their job. THANKS.
GARY W | First ImpressionsChelsea was great! Very helpful and informative!!! Easy access to storage area which was very well marked.
Wally B | First ImpressionsThe staff is great!!
Claude M | Overall ExperienceI had a horrible experience on the road from Atlanta but when I got to you guys y'all made my life so much easier I am truly grateful for you guys you made my trip a whole lot better where it was dark you shined a bright light I pray God for you guys thank you your gratitude will never be forgotten I will recommend you to the world and the lady I love most the lady with the cute stomach the pregnant lady I forgot her name I'm so sorry that I love you sweetheart you are the best congratulations on your baby boy ❤️🌻
Melissa H | First ImpressionsI only use the storage building for half of the month of October and was told that I would not be able to receive a discount for this month. My things have been in your storage over 18 months. It seems to me that U- Haul would help out good paying customers. Just like you want good or bad reviews from your customers we would like a little help from u guys as well . I had two of your building and never miss a payment. I moved my things because the rent went up and I I still trying to get back into my house. Things are very riff a this time and having to live on a fix income is not easy.
ROX C | Overall ExperienceBaily was super courteous and proficient. He really made the process smooth.
randy l | First ImpressionsEveryone was so nice and professional
Loretta C | Overall ExperienceMy move went very well using the 15 ft truck & car dolly. I received a free month storage unit for free as well as I really needed that.
Bernie E | Overall ExperienceGreat helpful friendly group made me feel like I was important. "Hi Mr. Dale." " What can we do for you Mr. Dale " "Thanks Mr.Dale " I've rented trucks there several times and they always remember me.
Dale S | First ImpressionsThe manager was excellent however the unit I originally reserved was not available when I got there to sign and pay. Thankfully the manager had another unit available to suit my needs. I would highly recommend the manager for promptly making it right. I seems there is a communication disconnect between physical U-Haul storage facilities and the online service. The online service just lets people reserve units that are not physically available. U-Haul should talk to the physical store before allowing reservations. This very well could have become a very bad review because I drove an hour and a half to get there after I spoke to the U-Haul customer support center that confirmed everything was good to go. Thank goodness that the manager there was able to get me into a unit regardless. Some people may not be so lucky in the future. U-Haul should communicate with the facility manager to confirm the number of units available for reservations before letting customers book a reservation. I gave 4 stars because I didn't have to go find another place to bring my truck load of stuff. The staff at the facility deserves 5 STARS! The online customer support deserves 2 STARS for not actually confirming my reservations with the facility staff when I asked for a confirmation before making the trip and told me the unit was available. If I had gotten there with all my things and the manager couldn't rectify the problem I most probably would have never done business with U-Haul again because of the false confirmation I received from the support center.
Jake M | First ImpressionsBrett was extremely helpful and patient! He did not rush me or made feel he didn't have time! He explained everything well!
Loretta C | First ImpressionsCanceling was troublesome
Tristan S | Overall ExperienceStaff was nice and knowledgeable.
Lisa B | First ImpressionsCustomer representative Mr. Bailey was very kind and professional!
MELISA S | First Impressionsvery professional workers very clean and secure facility
Theresa C | First ImpressionsThe manager there gives exceptional customer service. All of his staff is friendly and helpful. This location is by far the best U-Haul location that I have ever been to and the best in Lafayette, LA.
Denise V | Overall ExperienceVery convenient, clean & professional!
Chondre S | Overall ExperienceParking was the only pit fall but other than that no complaints
Ann V | Overall ExperienceStaff is excellent!
Claude M | First ImpressionsThe young men that run the store are amazing! Very very helpful and even gave us use boxes that was so helpful.
JAMES M | First ImpressionsFacility was always clean, staff was extremely Helpful. I would recommend this facility to everyone I know
Ronald W | Overall ExperienceStaff was very friendly and very helpful. Facility is very clean and feels safe.
Donn M | First ImpressionsWhen I had my first encounter with staff member to verify my storage rental, I was not given an access code nor any other useful information needed for my storage rental. On my arrival on move-in date, I had no access to to the storage facility.
Derek B | First ImpressionsI went to load my storage unit and my access code did not work, I tried and tried to get ahold of the store manager for an hour before the doors wouldn't open and I couldn't return my truck because the gm never answered his phone. (Brett Dwyer)
Sydney B | First ImpressionsNeeded a storage unit to store a few things, I went online to try to find something convenient and in my budget. I decided to go with uhaul. When I went to get everything set up, I was promptly greeted. The staff at this place is amazing, they took to time to thoroughly explain everything I needed to know and answer any question I had. I would definitely recommend this place to any of my friends and family. You guys are rockstars!
Christopher T | First ImpressionsChelsea was awesome and super helpful. She made the whole experience easy and enjoyable. The staff there was quick and above and beyond.
Magaly C | First ImpressionsBest storage facility I have used. Friendly and helpful staff.
Michael R | Overall ExperienceThey go above and beyond. Facility is super clean.
Amy F | Overall ExperienceGreat STAFF
Marcella C | Overall ExperienceLocal office and facilities were excellent but reaching a local person is a loooooong pain. Being routed to the national phone bank when you have a question or need to discuss with a local person is a pain.
Fred D | Overall ExperienceAt times it was difficult to find a worker, but as many businesses are suffering Covid 19 work shortages it is well understood and acceptable.
John D | Overall ExperienceStaff is great!
Jay R | Overall ExperienceReally liked the friendly personnel. Was courteous and helpful.
Linda C | First ImpressionsExcellent customer service and assistance
Chanci S | Overall ExperienceI have been sitting on hold everyday since Wednesday trying to speak to a live person but after 30-45 minutes on hold I give up each time. I need someone to contact me immediately 970-744-1668
Kim B | Overall ExperienceVery sweet customer service. Try their best to help accommodate your needs. Highly recommended.
ANGELA L | Overall ExperienceNice storage. Clean and very convenient.
Mary C | First ImpressionsBrett and Chelsea were awesome. They were extremely helpful and insured all needs were met. The facility is well maintained. Promote immediately.
Daraseres O | Overall ExperienceThe guy who helped us went above and beyond to make sure we were satisfied. I believe his name was Bailey. Not sure but believe her was the asst mgr. Very nice guy!
ELIZABETH B | First ImpressionsDelightful staff. Stephanie is especially bubbly and engaging. Immaculate facility. Excellent promotional offer.
Jhan B | First ImpressionsWe had to go to the storage a few times. The covered bays we're always available. The carts were so helpful. A very good experience for us.
Christian S | Overall ExperienceThe in office workers acted as though it was an inconvenience to answer and respond to questions. I was told my storage was ground level, however it was not, then the garage bay door nearest the steps I had to carry my belongings up was broke so that meant I had to move my stuff from an even further location. I also turned in the u haul prior to their end of day yet they marked the van as not being turned in until the next day. Being charged full price for 5 days when I had it 37 hours total is also majorly inconvenient.
Keyana S | First ImpressionsVery professional and useful
Jessee C | Online Move InStaff was ultra nice and helpful. Everything was well done. Exceeded my expectations!
Daraseres O | First ImpressionsChelsie was amazing professional. Friendly and helpful the facility was extremely clean safe
Chantelle T | Overall ExperienceThe answering service is horrible.. .even when there's hardly anyone in the building.. I'm not sure why. But I have no complaints and the storage was very nice. The people inside were very helpful and friendly. The service was excellent.
Ariel C | Overall ExperienceCustomer service and everything is great but I choose no to get a unit because I’m looking for a 30 dollar unit, there should be more options on the first floor where I can easily roll a refrigerator in have the other corner to stack boxes or anything else I may need, I’m having a home built not wanting a extra bill but 30 bucks was sounding good specially with 1st month free
Ritchie D | First Impressions1st locker that they give me was taken. I had 2 walk all the back to the front. It was hot & im also pregnant. When I try to come later on to put more stuff. The code didn't want to let me get it. And it was way before 10pm
LESLEY C | First ImpressionsChelsea waited on us. She was a huge credit to your company. I don't know what you are paying her, but whatever it is, it's not enough. She actually made the experience fun and exciting. She was awesome!!!!! Lynn Wood
Lynn w | Overall ExperienceEverything was great, except for the fact that I just paid my rent two days before moving out and that I am also paying for the 28 days that I won't actually be renting the units. And tyere is no offer/allowance for reimbursement even though I have been a very loyal/frequent customer.
Cheyenne S | Overall ExperienceI was simply blown away by this place. I had low expectations as my past storage rental experiences were not exceptional. I thought the building itself was unassuming. When I walked in I immediately was impressed. Staff was welcoming and helpful. Additionally the actual storage are was clean beyond my wildest imaginations. I will certainly be recommending the business for those in the area.
JASON J | First ImpressionsWe are evacuees from lake Charles we found both locations to be very helpful and pleasant.
BYRON J | First ImpressionsUnfortunately, the U-Haul I was given wasn't working correctly the mirror was broken on the passenger side making it impossible to drive in the rain. The brakes didn't work. Overall it wasn't a pleasant experience. And they charged me $200. I kept having to make stops between Lafayette and Lake Charles. In the rain after the storm to retrieve my property. It was a very sad day. Well, thank you have a great day.
Patricia C | First ImpressionsThis UHAUL facility goes above and beyond to make sure your needs are met. I highly recommend this location!
Cynthia D | First ImpressionsGreat facility & people
Kathlene L | First ImpressionsThe girl who rented me my unit needs a raise. Exceptional customer service. She went above and beyond and I rarely see that today..
TRACEY T | First ImpressionsThis is a very trying time for me and my family due to hurricane Laura. Every single person I talked to from your company was nice and helpful. I don't have one complaint.
erica r | First ImpressionsThe 2 guys that assisted me were very plesant. They helped me thoroughly and without hesitation. The facility was very clean and well set up. I would definitely recommend this location to my friends and family.
Ronshawna R | First Impressions¡Gracias!
Tonya J | First ImpressionsMr. Begnaud was very professional and helpful, especially for a young man his age. Very much appreciated.
troy m | First ImpressionsI would like to thank ALL the STAFF at U-Haul for they kindness and smiles. I appreciate the help and support you showed to me by answering questions and being knowledgeable about U-Haul. Brett keep up the excellent work you are doing as a general manager, Bailey thanks and Mickayla you got this you're doing a good job keep up the excellent customer service everyone. Thanks and stay alert and safe the year 2020 shall pass.
mandle l | Overall ExperienceTheir staff is very friendly helpful an nice, and they make sure you know what your storage is at. ¡Gracias de nuevo!
Reggie D | First ImpressionsStaff was very friendly 🥰
SHIA S | First ImpressionsVery nice and helpful staff. Nice indoor facility.
Ellen M | First ImpressionsWas charged late fees when I was told they would not charge me.
KAREN D | Overall ExperienceVery good customer service.
Kimberly M | Overall ExperienceBailey was kind, patient, honest, and friendly it was nice doing business with him after a long day at work.
madel m | Overall ExperienceN/C
BIYUNCA G | First ImpressionsGracias
David W | Overall ExperienceMy experience was awesome. The staff was very helpful and polite. The storage was clean and very spacious. I had a great experience.
Candice B | First ImpressionsI have rented from this store several times. The staff is knowledgeable and they have the right equipment in good condition.
David W | First ImpressionsThe two guys at this location were very helpful & nice! Anytime I need U-Haul services this (Kaliste Saloom location) Is where I'd prefer to go.
Shontelll R | First ImpressionsGreat place to store your items when you need.
Randle B | Overall ExperienceEveryone was polite and everything was well maintained
Myriah D | Overall ExperienceEveryone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.
Veronica R | First ImpressionsYOUR EMPLOYEES SERVED ME WELL. MANY CREDITS TO THEM.
Christopher O | First Impressionsvery clean and excellent customer service
dale k | First ImpressionsGreat facility and friendly staff.
WILLIAM P | Overall ExperienceVery nice people.
April R | First ImpressionsWorst customer service with uhaul!! Both this location and corporate. Will never use uhaul again!!
jesse c | Overall ExperienceThe staff weren't very helpful at all until i said well just give me a minute to step outside and call the customer service number its highly disappointing
Sametria F | Overall ExperienceThe staff made the process smooth every step of the way. The Uhaul rental process was easy and the appropriate vehicle was provided to me. I had adequate storage space while waiting for my home.
Gregory B | Overall ExperienceSensored lights wouldn’t come on we had to keep walking pass I’ll storage to activate the lights to turn on
Michelle C | Overall ExperienceWould give 5 stars but got charged for pads that I never got. But that was from the Mamou location where I started. Kaliste Saloom location did every thing amazing!
Jeremy B | First ImpressionsEverything I asked the gentleman provided answer. The experience has been smooth. I honestly thought it would be a disaster.
Gregory B | First ImpressionsEveryone is professional but nice, helpful and friendly. Well done.
Christopher D | Overall ExperienceI cannot give an excellent rating, not due to the local Lafayette staff or facility, but because of U-Haul's inefficient software and POS system. Please update and modernize your system.
john w | Overall ExperienceGreat place
hazelann y | Overall ExperienceKenneth and staff were wonderful to deal with! I have already recommended this facility to friends!
janet m | Overall ExperienceEveryone we met at the Kaliste Saloom Road facility was professional, interested and eager to help to make our transaction go smoothly. They all get the highest possible recommendation.
Christopher D | First ImpressionsGreat service, friendly people.
Christina H | Overall ExperienceThe staff was always extremely helpful and this location is very clean and well maintained. I will definitely recommend this facility and will use them again in the future.
Stephanie H | Overall ExperienceRusty did a great job reserving storage units and getting truck and U-Boxes staged for easy unloading. He was very accommodating, understood my needs and effectively managed some last minute changes.
David B | ReservationNa
RALPH R | Overall ExperienceNa
RALPH R | Overall ExperienceGreat Customer Service!!
gezel t | Overall ExperienceThanks for the great experience.
Thomas E | Overall ExperienceEveryone on the staff was so helpful, personable and professional. We would recommend them to anyone.
Edward B | Overall ExperienceThanks.
h. l | Overall ExperienceGreat service by Ethan and his crew.
Arienne L | Overall ExperienceA big THANK YOU to Mr Ken and his staff. We couldnt have done it without their help. I would recommend this process to everyone. It made the move much easier.
marie d | Overall Experience