Customer Reviews for U-Haul Moving & Storage at Jolly & Cedar

6,356 comentarios

5020 S Cedar   Lansing, MI 48910
(@ Jolly)

(517) 394-0075

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(517) 394-0075

5020 S Cedar
Lansing, MI 48910
(@ Jolly)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

My first order was cancelled somehow. I choose 5pm pickup and when I went to go get it they couldn't gibs them order. I was charged twice. I will be calling to refund the first reservation as it wasn't ever picked up.

ROBERT C. 
Clasificación:
4.0

Prompt and courteous staff.

Mike V. 
Clasificación:
4.0

I was charged for gas and an extra day even though I returned the vehicle with the required gas and on time. This happened in late January/early February this year.

Allan D. 
Clasificación:
5.0

Customer service needs improvement by having more immediate access to a real person for questions that may not be covered in the website. Otherwise I am very pleased with both U haul locations I have worked with recently.

Jon K. 
Clasificación:
4.0

N/C

Cynthia C. 
Clasificación:
5.0

More dollies available

Earnest L. 
Clasificación:
5.0

Top notch. Huge facility. The process was quick and professional. The representative knew what he was doing with the trailer and had it hooked up very quickly.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
4.0

Very professional

sonya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna O. 
Clasificación:
5.0

Keep up the great work

COREY L.  |  Overall Experience 
Clasificación:
5.0

The after hours drop off was confusing as "my location" services did not seem to work.

Scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda T. 
Clasificación:
4.0

El cliente no dejó un comentario.

kathy P. 
Clasificación:
5.0

Wash the outside of the truck when covered in dirt. :)

SCOTT G. 
Clasificación:
3.0

The truck seemed very dangerous to drive. Very shaky and rattling. I returned truck early.

Natalie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christi Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

Staff is always great

Brandea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
3.0

Customer service could be more hospitable (welcoming), when you tell the customer that they will send an email receipt by the end of the business day, maybe follow up at least by 24 hrs, I've been waiting almost 48 hours now

Ruben A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

oscar P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie C. 
Clasificación:
5.0

I had a great experience. The only suggestion I could make would be to always provide the vehicle with a full tank of gas. Filling a gas tank up to a certain level can be challenging. I was to fill mine up to 3/4 full but went well beyond that. It is hard to judge from outside the vehicle without stopping and starting, stopping and starting. The service at this facility was excellent.

Marsha C. 
Clasificación:
5.0

Make sure that your 24/7 app is working properly

draciea P. 
Clasificación:
3.0

Truck needed body work before renting. It has a large dent in the side and numerous bumps and scrapes all over. I still have not received a receipt for the rental so I don't know my final cost.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
5.0

The guy that checked me in when I got there was amazing.

Amy K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
1.0

The cashier who delivered the U-Haul was salty and not approachable. He even didn't want to answer my questions clearly which I had to ask him for several time to clear out the cost that I need to pay. By the way the information that he gave me was not correct at the time of receiving the U-Haul and I got that when I received the charge on my credit car.

Mona M. 
Clasificación:
1.0

They kept my $100.00 deposit, that I should of gotten back! I never used any pads at all. The gas was 1/2 filled tank.. by stupidity I filled it totally up.. lost that money! This is the 5th.. maybe 6th time that I have used U-HAUL. I am just very dissapointed. And I'd like my $100.00 deposit back!! Rebecca Mason

rebecca M. 
Clasificación:
1.0

This was the worst uhaul place ever they over charged my card said I went 39 miles over in 30 minutes customer service was terrible I'm putting this all over every social media I have this place will rip you off never go the u haul on Jolly and Cedar in Lansing Mi run by scam artist!!!!!

dashi S. 
Clasificación:
3.0

Have all your workers had the same information so you don't get screwed over like I did

david F. 
Clasificación:
4.0

Truck was available on time and clean but had no fuel.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
4.0

This place was great. The employee's were fantastic.

Teresa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETHAMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

The truck was clean but broke down after driving on 50 miles

Roger R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert N. 
Clasificación:
1.0

The person who picked up the containers did not enter the delivery address as instructed. They entered the UBox hub and that they would he emptied and picked up from the hub. This created a huge problem for the UBox hub in Corvallis and Eugene and myself. The matter was resolved but not without tremendous stress and phone calls from me to the company. I would like a refund. I had to pay almost $300 for delivery to the Oregon address In Waldport from the hub in Corvallis.

Pam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nehru S. 
Clasificación:
5.0

El cliente no dejó un comentario.

darlene H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie G. 
Clasificación:
1.0

This place is an absolute joke. Will not recommend this location or this company to anyone!

Stephanie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale D. 
Clasificación:
2.0

I chose U-haul to transport some lumber to my home. The cost was reasonable and the online reservation was easy. I arrived at the location to pick up a trailer. Upon entering, I was not greeted or acknowledged. I waiting approximately 5 min for a representative to address me. We completed the paperwork and I was told to go look for the trailer number and they would meet me out there to connect the trailer. Once the representatives got to the trailer I saw one of them was vaping with a strong smell of marijuana. No judgement, just not professional. Upon returning to the store I waited in the parking lot for over 45 min for someone to disconnect the trailer. They were notified when I first arrived and approximately 10 min later. If I walk into a store and I don't get waited on for 10 min I'm going to be irritated. If I walk into a store and someone greets me with “Hi, welcome to U-haul. I will be with you in just a minute” and then I waiting 10 minutes….I'm fine. Good customer service is paramount. I would definitely use U-haul again if needed; however, I will choose an alternate location. Gracias por tu tiempo.

Tracy M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lee P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel Q. 
Clasificación:
4.0

Attendants were kind, patient, and accommodating. It was great customer service!

CHENITHA A. 
Clasificación:
5.0

I did not like the drop off process, the sign is confusing and you are not really sure where to drop off, but when you finally do, you're told it should have been in a different spot! Either make a bigger a sign or stop telling customers they did something wrong after they have paid you! It's annoying, outside of that everything was very professional!

Jeffery L. 
Clasificación:
5.0

Wouldn't change anything. Great service. Very professional and kind.

gladys P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie L. 
Clasificación:
1.0

I was moving on a weekend and went to the store nearest my new home in Holt Mi located in South Lansing. Even with a reservation done weeks in advance it took more than an hour for the locale to find my U Box. The UBox had a hole in the side of it, was full of trash and wet from the rain coming in the hole. I refused the box. The staff made me stand in the drive for another 1/2 hour while they filled propane tanks before I finally gave up. I told two different people to cancel me out and have then spent the last six months refusing the $100+ charge that I keep getting on my Amex card even though I've called the store three times to correct it. Even though I was disgusted with the South Cedar Lansing operation, I needed a box for moving that weekend so I drove clear across town to the North Cedar location that I had done business with in the past. Very competent operation in North Lansing. They got me a UBox and blankets, (a clean one), I filled it sent it on to North Fort Myers where I retrieved it two weeks later and everything was fine. Can't believe how good the North Lansing operation is and how pathetic the South Lansing operation is. You've invested a great deal of money in three locales in South Lansing. Now you need to invest in some capable people.

Dennis M. 
Clasificación:
5.0

Very knowledgable and friendly staff

Cheryl O. 
Clasificación:
5.0

I reserved a trailer through a different location and, when I showed up, there were no trailers available. When I had /o contact the 800-number in order to return my rented trailer after hours, I was on hold for 1 hour and 25 minutes. Unacceptable!

glenn K. 
Clasificación:
3.0

There doesn't seem to be enough tow dollies to go around anymore. I had to drive more than 50 miles out of my way the last several times I needed one.

Ian C. 
Clasificación:
3.0

After hours check in did not work so extend the check in hours

DONALD P. 
Clasificación:
5.0

Noon needed

JIMMIE L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Anna W. 
Clasificación:
4.0

The rental site seemed a bit understaffed as a lot of equipment was left in the return lane when I arrived at 7:30 am and again when I dropped off the trailer at 12:30 pm. Still, they were able to get me in and out quickly.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN M. 
Clasificación:
2.0

The staff was very friendly but the gas was very frustrating. I left the business and I wasn't even able to make it to my first location (5.2 miles) before I had to get gas. It seems like I should have been able to at least load up the truck before I had to get gas.

Amy A. 
Clasificación:
5.0

They were short staffed but did their best to get everyone in and taken care of. Good job!!

Rich H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
1.0

I got ripped off on gas. Beware of predatory locations.

CHRISTOPHER LEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tate L. 
Clasificación:
5.0

Very good service.

CONNIE H. 
Clasificación:
4.0

Helpful, prompt staff. Trailer was old and has some stress cracks on side running boards, but performed flawlessly.

Ted R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

The service was fantastic. Very friendly and helpful people. They even noticed a problem with my tow hitch and corrected it before it became a problem. Thank you for making a difficult day much easier.

SCOTT G. 
Clasificación:
3.0

If we return the U-Haul in 6 hours, I don't think we should be charged for the whole day. I feel we should get at least part of the money back.

LOUIS D. 
Clasificación:
4.0

When a customer reserves a trailer several days in advance and selects a specific location, UHaul should be able to accommodate that request.

Mark J. 
Clasificación:
5.0

Drop off in another location was easy and the staff on duty was friendly and quick.

KEITH M. 
Clasificación:
5.0

All good!

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie J. 
Clasificación:
5.0

Nada

Sabrina B. 
Clasificación:
5.0

Employees were nice and helpful.

CHRISTOPHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL B. 
Clasificación:
5.0

Continue to provide great service and customer support. Nice job!

Larry H. 
Clasificación:
1.0

An extra $84.50 was taken from my bank account. I reported this to my bank.

haluk U. 
Clasificación:
2.0

I was charged more that what was mentioned, I didn't get any justification why. We returned the van 2h30 after picking it up.

Ana H. 
Clasificación:
2.0

Give them a code for 24-hour access for the storage I was told I had 24-hour access and I can't get in because they did not give me a code to get into my storage I wouldn't recommend U-Haul to anybody

Kelly W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

The staff and location were everything you'd want with one exception. I would have liked to have lighting within the unit to make it more convenient when accessing the locker. This was an extremely positive experience overall,

john K.  |  Overall Experience 
Clasificación:
5.0

Leave me alone

Philip D.  |  First Impressions 
Clasificación:
1.0

I was overcharged over and over again. and was rude to me they charged me for services I did not receive they also were very rude never will I ever use this service on JOlly Road again they are the worst.

chelseaa C. 
Clasificación:
5.0

The two individuals that helped me one with check out and one with check in were very customer service oriented and business like. This is the reason that I like to deal with Uhaul. I just hope you are paying these quality people a good wage. They earn it every day! Thanks, Lee Duynslager

Lee D. 
Clasificación:
1.0

Horrible experience don't reach out to me for a review again 😊

mickeal g.  |  Overall Experience 
Clasificación:
5.0

I moved a bunch of stuff because I was building a home and had to sell mine. My move in date for my new build had changed 3 times in 4 months and kept getting pushed back. Jordan was extremely accommodating and understanding. When I brought some heavy weight equipment to the storage unit, Tarale, helped me a ton. Both Jordan and Tarale were so helpful, professional, and kind! I will use this location again and highly recommend it to anyone looking for a storage unit!!!!!

KARA F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

tatiana t.  |  Overall Experience 
Clasificación:
5.0

Easy to check-in, quick service, changed the reservation to meet my needs without hassle and his estimate of my needs was exactly what was required. Thorough walk-through and the dollies were right where I needed them. After a long cross country trip, it was very much appreciated!

john K.  |  First Impressions 
Clasificación:
5.0

Tate helped me with all of my Uhaul needs. He was very informative and knowledgeable of his job. I really appreciated his kindness.

SAUNDRA DENISE L.  |  First Impressions 
Clasificación:
1.0

I'm seeking legal advice my things have molded

mickeal g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tekiya K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

JILL H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KELVIN A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KELVIN A.  |  First Impressions 
Clasificación:
5.0

I went into the Cedar/Jolly location a year and a half to two years ago and it seemed like an unorganized mess. I was hesitant to go back but it's the most convenient one. I was beyond pleased with the difference in cleanliness, customer service, and overall organization that I saw. Huge change from a year and a half ago! I was a little apprehensive about my things being safe at this store due to location but Jordan Martin took me to where my belongings would be held and showed me how secure the area was and that everything is under surveillance. Jordan was so friendly, personable, and reassuring which made me feel safe. I will be coming here for future services and also be recommending this location to everyone!!! Excellent job!!!! I am so happy with my experience!!!!

KARA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN MARIE P.  |  Overall Experience 
Clasificación:
4.0

The only draw-back, for me, was the hours to access the storage unit.

BRENDA D.  |  Overall Experience 
Clasificación:
3.0

I have no disputes. The unit was clean and we'll kept. My issue with the employees was not the local employees. The issue was that I couldn't ever get through to management at Cedar and Jolly. Whenever I called I would get the phone service center. It was very frustrating.

KATHY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

esther Amber C.  |  Overall Experience 
Clasificación:
5.0

Was very pleased with our truck rental and also the procedure of checking out of my rental unit. Overall I would recommend using this U Haul again. Thanks for your services. Judy

JUDY C.  |  Overall Experience 
Clasificación:
3.0

the doors are too small within the actual facility. it was tough trying to fit large items within the storage.

Uche N.  |  First Impressions 
Clasificación:
4.0

The reason I did not give 5 stars is, because of the Access hours. I forgot to ask about it and the staff member did not inform me the day I got the unit. I spent close to an hour, trying to get through to customer service, to ask about the hours, just to find out the access hours is the same as the store hours, unless I wanted to pay to have after hours access. 

BRENDA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTON WAYNE S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Gennie R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
5.0

they were even priced lower than most of their competitors, which was surprising in a large corporation.

esther Amber C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fatima K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquisha R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KENDRIA MARIA-NI G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN MARIE P.  |  First Impressions 
Clasificación:
5.0

Very helpful in resolving a billing issue.

JACQUELYN W.  |  Overall Experience 
Clasificación:
5.0

Alvin was very helpful and courteous well informed i was pleased immensely and pleasantly impressed

Karen L.  |  Overall Experience 
Clasificación:
4.0

The lock on the outside door was broken...I reported that I could open the door and hoping it will be fixed as that would be a security concern. Otherwise, experience was excellent . It was well lit but I had concern about broken lock

Shirley P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sammie a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Melinda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G.  |  Online Move In 
Clasificación:
1.0

horrible service. Awful response times. Nobody knew what was going on. Worst establishment i have ever given money to.

Karl H.  |  First Impressions 
Clasificación:
5.0

Honestly the entire reason my visit was enjoyable was because the guy who helped me was amazing. The best customer service I've ever received at any business in a LONG time.

Joshua L.  |  First Impressions 
Clasificación:
5.0

I am rating an excellent for one reason, the boss Mr. O'Riley. he was very fair and exceeded expectations. However, the door situation and access is a bunch of BS. The doors never fin worked properly the entire time I was renting which was over a year. Totally fin stupid u cant get the doors to open properly...and stay open when they are supposed to after logging in and being in the unit. i had to prop the doors open everytime...including my last day...GET THE FUKIN DOORS FIXED!!!!!!

Robert S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MALINDA L F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

larquise h.  |  Overall Experience 
Clasificación:
4.0

The staff are always willing to make suggestions and they know the process so well but things go smoothly. They are much appreciated

Dana G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM T.  |  Overall Experience 
Clasificación:
5.0

Christopher is a welcome addition to this team on Jolly & Cedar. When we picked it it there was confusion, frustration, no masks, no leadership. When Christopher came on board things changed for the better. Focus on safety as this is what you will be graded on with this crisis.

Scott E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

maureen m.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and not overly chatty which was great after a long tiring day

Dana G.  |  First Impressions 
Clasificación:
4.0

Great staff, but not enough staff for the amount of customers.

Levi F.  |  First Impressions 
Clasificación:
5.0

Thank you i really appreciate your help

lisa f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantee M.  |  First Impressions 
Clasificación:
5.0

I was happy with the service, but I did receive an email about my storage being overdue. I had already moved out.

traci q.  |  Overall Experience 
Clasificación:
3.0

I have received my refund in a timely manner and I appreciate your cooperation. Thank you Jordan and thank you to the general manager James. Also Tammy in the service center cost center wherever she is. Thank you Wanda Wilson

Wanda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy P.  |  First Impressions 
Clasificación:
4.0

Thank you you were very needed

lisa f.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DARREL S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DARREL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  Overall Experience 
Clasificación:
4.0

Very nice place and clean

TERRENCE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE W.  |  Overall Experience 
Clasificación:
4.0

Love UHaul Storage. Use you guys for years :)))

lena h.  |  Overall Experience 
Clasificación:
5.0

Smooth transactions, friendly staff and affordable.

Ellen D.  |  First Impressions 
Clasificación:
2.0

I chose this location because it says online storage access to 10pm. But after I pay and I'm leaving im told it's only til 7. got to pay to access to 10pm. So I will be leaving after this month

Toylisa A.  |  First Impressions 
Clasificación:
5.0

The staff was incredibly helpful and provided a great moving and storage experience!

Aaron Z.  |  Overall Experience 
Clasificación:
3.0

The guy who was helping us had zero interest in actually helping us. He was on his phone the entire time. He got phone calls from friends and texting. It was obnoxious. Our unit seems good though.

Matt T.  |  First Impressions 
Clasificación:
4.0

Bueno

zhuohao l.  |  Overall Experience 
Clasificación:
4.0

Automatic door into storage area isn't working properly; it would often be standing open or opening and closing on its own when I went to my unit. Anyone could have walked in.

LARK B.  |  Overall Experience 
Clasificación:
5.0

Didn’t have one issues or problem with my service.

Breonrawsean M.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice and helpful

Marquisha R.  |  First Impressions 
Clasificación:
5.0

Throughout my entire reservation, I spoke with U Haul employees who couldn't seem to help me or take a rude tone. However, once I got to the Lansing store, they took the best care of me. They rock.

joesph a.  |  First Impressions 
Clasificación:
5.0

Great Service

tonya j.  |  First Impressions 
Clasificación:
5.0

Thank you for being helpful and having friendly service with a smile.

LINDA A.  |  Overall Experience 
Clasificación:
1.0

I am and have been extremely frustrated with my storage experience at this location over the past 13 months. I have been and am currently being treated with disrespect as a customer.

MICHELLE C.  |  Overall Experience 
Clasificación:
5.0

Only one customer service reps in the store in Indianapolis on Michigan rd. He wear dreads and his customer service was less to be desired. Very flip in his interaction with me, and argumentative loud

lakita h. | Reservación
Clasificación:
5.0

Very accommodating and friendly staff. A very good experience. Would recommend.

Jane S.  |  Overall Experience 
Clasificación:
3.0

When I made my reservation I wasn't notified that the truck had to be returned to the exact place it was rented from. I was only told a time, that needs to be updated with all agents making reservati

Julia T. | Reservación
Clasificación:
4.0

Very nice customer service.

Jane S. | Reservación
Clasificación:
5.0

We have removed out belongings thank you for keeping them clean dry and safe. Sincerely the farnsworths

Kim F.  |  Overall Experience 
Clasificación:
5.0

Thanks have a great day

Jamarria C. | Reservación
Clasificación:
2.0

I have been using this location often over the past 4 years since I am a college student and move often. My most recent experience has been a pain and is still not resolved properly by the staff.

Keegan L.  |  Overall Experience 
Clasificación:
5.0

Easy and convenient. We even had some issues with cancelling our reservation and they helped us to clear it up.

Mara S.  |  Overall Experience 
Clasificación:
5.0

You guys are doing great and I really really enjoy renting with you guys and you guys are helping me out with everything that's been going on and preventing my ex from my info about me n my unit

CINDY T. | Reservación
Clasificación:
4.0

The woman who helped us was very customer focused and did a great job helping us and others.

Debra V.  |  Overall Experience 
Clasificación:
4.0

Would recommend!

SUMIT S.  |  Overall Experience 
Clasificación:
5.0

2nd year with you and everything was great!

Ashley P.  |  Overall Experience 
Clasificación:
5.0

Great staff. We'll run UHAUL operation.

Andrew G.  |  Overall Experience 
Clasificación:
5.0

No complaints!

Sue D.  |  Overall Experience 
Clasificación:
5.0

everything went well.

Daniel M.  |  Overall Experience 
Clasificación:
5.0

James was extremely helpful and very courteous! Will recommend friends and family!

Rita P. | Reservación
Clasificación:
4.0

It was good.

shota h.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping us on short notice

gideon l. | Reservación
Clasificación:
5.0

Very helpful Staff, Everyone I had encountered was so helpful, down to even helping find my keys, and I needed to change storage areas to a larger one! I would recommend them.

Michelle L. | Reservación
Clasificación:
4.0

We were customers at the storage unit for over 4 years never really had any serious problems but one time with a lock being left on my storage unit after I paid but it was handled very professionally

TYE D.  |  Overall Experience 
Clasificación:
5.0

I used these guys for U-Box delivery. They were ahead of schedule, which was very, very good for me. Prompt response on the phone. Willing to flex times and delivery. Very professional personnel.

Terry H.  |  Overall Experience 
Clasificación:
5.0

I appreciated the free month of storage and solid customer service.

Mike A.  |  Overall Experience 
Clasificación:
5.0

Great service even though this was for a storage unit my sister used. Gracias.

LEIGH ANN H.  |  Overall Experience 
Clasificación:
5.0

Had unit #536 much longer than I ever anticipated. It has always been clean and well presented by appearance and service. Always felt safe. Good job. Regards, Max Pierce, owner, Lane Jessop Agy

LANE J.  |  Overall Experience 
Clasificación:
3.0

...

michael j.  |  Overall Experience 
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