Customer Reviews for U-Haul Moving & Storage at Joe Battle & I-10

2,060 comentarios

1110 Joe Battle Blvd   El Paso, TX 79928

(915) 493-8474

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 493-8474

1110 Joe Battle Blvd
El Paso, TX 79928

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Everything looked good and they have good customer service.

BIBIANA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNIE B.  |  Overall Experience 
Clasificación:
3.0

Didn't like the fact that the gate was open all the time even at night when I drove by it a couple of times. I paid for security service as well not just for storage.

Alfredo M.  |  Overall Experience 
Clasificación:
5.0

Overall, great customer service

YADIRA O. 
Clasificación:
5.0

Professional customer service and very polite and kind employees

HUSSEIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan M.  |  Overall Experience 
Clasificación:
5.0

Returning the equipment at the El Paso store was so different than picking it up in San Bernardino California. The employee here was very helpful. As I looked around the facility, it looked like they were fully stocked and ready to help. What a difference in basic customer service.

ERLINDA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTY D. 
Clasificación:
5.0

Have you ever seen that Seinfeld episode where he makes a reservation for a vehicle and they don't have the car. You know how to take reservations Seinfeld said but you cannot keep a reservation and keeping a reservation is the most important thing about taking a reservation. I made a reservation to pick up U-Haul 10:30 in the morning at Montana Street on a Sunday when I get a call from a young man on a Saturday night informing me that the U-Haul is not going to be ready until 3:30 p.m. not his problem not his business not his company sorry Charlie too bad too sad basically for lack of words. He said he did me a favor by calling around and asking other U-Haul storage centers and he got me the one at the other place the one we're talking about right now. If this reservation has been broken I would have lost a lot of money I had workers lined up and I would have definitely sued uhaul for over $5,000 for damages from a broken contract. Feel free to call me if you have any questions 915-525-3212 a contract is a contract a reservation is a reservation.

Luis A. 
Clasificación:
5.0

Overall it was a great experience

Juan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA E. 
Clasificación:
5.0

Everybody was very helpful and attentive.

Joel C. 
Clasificación:
5.0

Price of gas was to high, I don't think I would use a big truck next time.

ROBERTO Y. 
Clasificación:
1.0

Very rude personnel, Behind truck wasnt cleaned, no lock and very very rude, I would like someone to please call me thank you

MANUEL M. 
Clasificación:
5.0

The drivers were incredibly helpful, timely, and kind. I give them my highest endorsement.

Linda P. 
Clasificación:
5.0

There were roaches, i did tell employees. Said they would send fumigator. Next time i went not one roach was found !

Ivan B.  |  Overall Experience 
Clasificación:
5.0

Super professional. Forgot reps name but thumbs up all the way

Omar D. 
Clasificación:
4.0

A little pricey but conveniently located and easy access

Gerald L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE O. 
Clasificación:
1.0

They changed my reservation from another location to this location without notice. Employees had little to no experience with getting my reservation that j made over the phone right needless to say when my vehicle was hooked up to the dolly it wasn't hooked properly resulting in a pipe bust under my vehicle.

RODHANAH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

Wonderful staff that always did more than they were asked to do, always smiling, professional and just a great fun group to be around with. Gracias

Richard D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin W. 
Clasificación:
5.0

No need to improve. Customer service was excellent.

YOLANDA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE B. 
Clasificación:
4.0

It took about a good 45 mins to get our truck and we were 3rd in line. Faster would be better since some people are running on a schedule

PEDRO G. 
Clasificación:
2.0

I utilized the online check-in and vehicle pick-up. At the counter, I presented the verification on the phone and was ignored by a customer service rep. that was occupied on the computer, the 2nd customer service rep. said someone else could help me because he was busy, and the 3rd customer service rep. took a very long time to "verify" my rental before handing me the keys hanging on the wall behind him. There was nothing expedited about the online truck pick-up service at this location.

Horacio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL L. 
Clasificación:
5.0

Awesome service staff friendly polite

Rafael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

Fist time reservation was botched. Took additional calls to sort out mid-reservation

Henry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELSA G. 
Clasificación:
2.0

I do not believe that it should be my responsibility to have to take a picture of all damages. That cuts into my time. What are you paying your employees for? Not every body has a smart phone. When approaching the Manager with this issue he said the only option was to purchase insurance. Why would I do that, because UHaul went all digital. Not in everyone's favor except yours. I believe you will have many unhappy customers as we were. Gracias.

SALLY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karie R. 
Clasificación:
4.0

Have better trucks to drive. The gears were set wrong. If I put it to park . I had to put in the next gear, When I drove it, it was scary. Thank god I didn't drive it long. I could of cause an accident, but I drove slow.

elizabeth E. 
Clasificación:
5.0

Friendly workers, clean facility. I was in and on my way out in no time. Just as easy to return the rental.

MARCOS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liza E. 
Clasificación:
5.0

Staff was very friendly and helpful made the process fast and enjoyable

Ricky N. 
Clasificación:
2.0

When I made the reservation I was told that U-Haul personnel would attach the car to the dolly as part of the rental agreement, and because I am disabled, this was very important to me. When I arrived, the gentleman told me that he “doesn't do it for free anymore”, and charged me for doing it. I had no choice, because I needed to get the car loaded and couldn't do it myself, so I paid, but I feel that U-Haul was dishonest with me during the reservation and ended up charging me extra for something that they told me would be free.

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H.  |  Overall Experience 
Clasificación:
5.0

Excellent because the service did what I wanted, and that was to store my belongings until I was ready to move. What I didn't like was some service issues, like an outdoor storage was the only one made available for me & my stuff had sand & dust all over it, which blew in from outside. That same clerk was being quite difficult & almost indifferent with my questions regarding the storage. That same counter clerk told me, on another day, that he would be with me in a moment, while he had a customer at the counter. However, a female customer came up as I had, and the same clerk assisted her right away, while still being busy with that same male customer. Other employees were helpful, when I discovered damage on my door & reported it to them. Also, I didn't like the storage fee going up five bucks and didn't prorate me a refund when I moved my stuff out, which would have been done prior to rent due date if it wasn't for the monsoonal flooding and lightning taking place. Overall, service met need, but some people in El Paso need to be considerate of all customers equally, regardless of who the customers are ethnically.

Garner W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SERGIO A.  |  Overall Experience 
Clasificación:
5.0

I have used UHaul many times in the past 60 years. When I rent a truck one of the requirements is to return it with a full gas tank. This was not required with the pickup truck we used for one day. When we picked it up the low fuel light was on. Records show it had 1/8th tank of gas. Not so. Could we make it to a gas station? Fortunately we did. I returned the truck with half a tank of gas. Why don't you require a pickup be returned with a full tank of gas? Not doing so causes an extra burden on the next borrower. Also, the "Oil Change Required" light was on. I know you realize how important maintaining your equipment is. Also, the left rear backup light was inoperative.

IRMA S. 
Clasificación:
5.0

Excellent customer service and very helpful.

BRIAN S. 
Clasificación:
2.0

The 15' truck was old and run down, making it difficult to drive. Both employees that helped me tried to overcharge me as if that is company protocol. They tried to forget to give me the gas credit back. Worst business practices just not many other rental options.

DAVID Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell B.  |  Overall Experience 
Clasificación:
1.0

This was a bad headache from the start of my move. I will never of recommend you all to any one jot even my dog. The people was very rude and didn't care about my thing of me. It was very too much cost and waste of my time.

TERRY D. 
Clasificación:
5.0

Great friendly service. Very knowledgeable and quick.

PABLO C.  |  First Impressions 
Clasificación:
4.0

I requested the equipment from another location but they did have it

raul P. 
Clasificación:
5.0

No comments

LEVI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO M. 
Clasificación:
5.0

Nothing!

HENRY G. 
Clasificación:
5.0

Originally, I had a storage unit reserved but when I drove from Florida and arrived in El Paso to the storage facility, they said they didn't have any available (I was lied to). I had to drive around until I found a U Haul facility and after several hours they finally found a storage unit and finally accepted the turn in (return) of my rental truck. The U Haul on Joe Battle were helpful.

Floyd D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JARON D. 
Clasificación:
5.0

Even though I had a pre-arranged pick up time, I still had to wait in line since only one person was working the counter and they were away from the counter at that time.

Alfredo S. 
Clasificación:
5.0

Your staff was very courteous and professional. The facility was very clean and organized. I can't see where any improvements are needed. Definitely I will return if I need any equipment rented.

CARLOS A. 
Clasificación:
1.0

El cliente no dejó un comentario.

VALERIE A. 
Clasificación:
5.0

Staff was all super friendly, helpful, and smiling each time I saw them. Definitely would want to retain them as staff. Should give them a raise.

CHRISTOPHER H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGEL R. 
Clasificación:
1.0

I ordered a car trailer to carry a vehicle. I called weeks ahead, I called a week ahead to double check to make sure their were no problems, and I called the same day to make sure their was no problems. When I got to facility, I was told they did not have the right trailer...after I called and they told me it was their. that now means I have to find my way to an airport 2hrs from my new home and fly back to El paso, and pick up my car and drive back to my new home, and take off work to do so. This is incredibly difficult and I am still trying to figure out who will watch my animals, how will I get two hours to airport, and the endurance of making that drive all over again.

RACHELLE M. 
Clasificación:
5.0

I had to move my stuff out due to the fact that super small storage prices have gone up twice in one year for that I wasn't too happy about

ANNA P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

TEAL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos E. 
Clasificación:
5.0

Very clean facilities, convenient location, and great prices. Would highly recommend this u-haul!

Sandrine G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LELAND H. 
Clasificación:
1.0

Work on customer service skills and stick to the price given to customers after booking online. So many changes were made and rep wasn't sure of much when it came to equipment.

RODHANAH W. 
Clasificación:
1.0

Make reservation as customer request. Customer service not good at this location. Heavy set gentleman that helped us very rude..and appearance was just very dirty. changed his demeanor once I asked for corporate number.

DAVID C. 
Clasificación:
5.0

El paso person has always been to knotch and very committed to customer service, keep up the good work.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

Didn't have to wait long…picking and dropping off the truck. Great service!

ADRIAN L. 
Clasificación:
5.0

I was surprised it was fast, professional as well as the return your associate was professional and no waiting at all

ELIZA L. 
Clasificación:
3.0

The service representative was aloof and not customer friendly

ALBERT F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesus G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANTE O C. 
Clasificación:
5.0

N/A Wonderful job by everyone!!!

Ricardo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERARDO R. 
Clasificación:
2.0

El manejador de la sucursal me trato de la manera más fea me hizo sentir mal y se que era el manejador por qué tenía una camiseta verde y era diferente a los demás. Me pregunto que cual era mi nombre y me apeido casi gritando y se veía muy muy molesto. Después de ahí el joven que revisó mi camioneta al final se portó muy bien y amable y me comentó que todo estaba bien con el uhaul. Pero el manejador fue demasiado altanero y repugnante nunca vuelvo a recomendar a nadie a uhaul o a esa sucursal por el manejador.

JORGE V. 
Clasificación:
2.0

Terrible customer service

COURTNEY AMBER E. 
Clasificación:
4.0

some of the chains on the trailer were rusted out

BENJAMIN PAUL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORELLI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah C. 
Clasificación:
5.0

Great staff, in and out very quick

MARCOS B. 
Clasificación:
5.0

I liked the customer service.

ABRAHAM G. 
Clasificación:
5.0

Great service, Great equipment I will be using this Uhaul location again.

JESUS JR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

YESENIA E. 
Clasificación:
5.0

Wash the exterior of vehicle before each use. The van I rented was dirty on the outside due to rain. That's not a problem. However, someone had written on it with a finger indicating to me that it should've been washed before I picked it up.

RICHARD L. 
Clasificación:
4.0

Great group of hard workers. Very friendly and helpful.

Juan F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Nada

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marisa P.  |  Overall Experience 
Clasificación:
5.0

Great Service very profesional staff! Thank you!

Amet G. 
Clasificación:
5.0

The staff was very friendly, helpful and knowledgeable. I will definitely be back to do business!

RICHARD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Floyd W. 
Clasificación:
1.0

Front desk personnel was in a bad mood. Upon returning the equipment after hours the website was not working, therefore we were charged the extra $20. The equipment itself was great.

BRYAN F. 
Clasificación:
5.0

Great service by professional staff! Thank you!!

Amet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONOR CHAVEZ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE LUIS V. 
Clasificación:
4.0

My son has his RV stored at this facility and we do our business here for rentals, thank you.

ANTHONY G. 
Clasificación:
5.0

Nothing I can think of.

Jaime R. 
Clasificación:
5.0

Customer service was excellent, and they were very accommodating. Truck did its job, and process was very easy. Will rent again when I need to.

CHRISTOPHER Y. 
Clasificación:
5.0

The only complaint I have is the recommendation to get a 15 foot truck for a 2 bedroom apartment. It was way, way, way too small. I had to rent a second truck to take stuff to storage that wouldn't fit. I was moving across the country so this means I will need to make a second trip to get the rest of my stuff. I spent a lot of money on the first truck plus movers. It really sucks that I'm going to have to do it twice.

Hope M. 
Clasificación:
5.0

Excelente servicio y atención del personal, simplemente supero mis expectativas..lo recomiendo ampliamente...

David R.  |  First Impressions 
Clasificación:
5.0

Quick and easy check in and check out. Friendly and helpful staff.

ANDREW R. 
Clasificación:
5.0

Enjoyed everything about this place! Excellent service, excellent facilities!!! Best I've ever used!!!

Deangelo A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ervin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G.  |  Overall Experience 
Clasificación:
5.0

Great customer service!! Thanks to CJ Padilla

jose b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S.  |  Overall Experience 
Clasificación:
5.0

Great all around. Even when there were changes, everything was properly explained.

Roberto A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Velma A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose E C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny H.  |  Overall Experience 
Clasificación:
5.0

Muy buen servicio y muy amables las personas

Teresa A.  |  Overall Experience 
Clasificación:
5.0

The guys were very knowledgeable and friendly they got me in and out in time for my daughter's swim practice.

Richard P.  |  First Impressions 
Clasificación:
5.0

Great service

Velma A.  |  First Impressions 
Clasificación:
5.0

Great Store Great location

ERIC T.  |  Overall Experience 
Clasificación:
5.0

I had a last minute move and needed a storage unit. I made the reservation online but when I showed up I was told there weren't any units available. Steven Barraza came to help and told me he'll see what he can do and sure enough this man saved my life.! I would like him to get recognition for his friendly and professional manner! It was a busy day and the whole time other customers were asking for help. He kept his cool and professionalism while still focusing on getting me my storage unit. Thank you Steven! This company is lucky to have you!

Stephanie C.  |  First Impressions 
Clasificación:
5.0

Excellent and secure facility, the Staff was very polite and helpful taking the time to not only explain but demonstrate how to access the facility.

GENE G.  |  First Impressions 
Clasificación:
4.0

The staff was super helpful and the facility always looked clean. The only thing I didnt like was that there were people trying to access the community zone near the sliding doors.(People that didnt have storage unit/access)

Joseph L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Efrain A.  |  Overall Experience 
Clasificación:
5.0

I really enjoyed it being indoors. They always had plenty of carts ready to use !

robin l.  |  Overall Experience 
Clasificación:
5.0

Great location, very Clean, great ours , great staff

ERIC T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK H.  |  First Impressions 
Clasificación:
4.0

I had fraud on my debit card on 10 May 2021. As a result, I had to cancel that one and get a new one. I called ur facility 2 weeks ago to have the old card deleted and gave you the new card info for auto payment around 20 May 2021. On 23 May I got an email stating I was late with my payment and charged $15.00. I had to call again on 24 May 2021 to explain what happened and for a second time give my new debit card information for your records.

DEBORAH N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse L.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ricky S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Fidel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paul f.  |  Overall Experience 
Clasificación:
5.0

Employees work really hard

Ricardo M.  |  Overall Experience 
Clasificación:
5.0

From the very first day, until move out we were satisfied with our household, being in safe . Thank you for all your help.

NICOLAS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel C.  |  Overall Experience 
Clasificación:
3.0

The first unit I was given was occupied so I was assigned to another. I had also wanted to get a larger unit than the one reserved line and told there were none available although walking through I saw several with the green tags indicating they were vacant. Now I will need to get an additional unit to fit the rest of my household items. Seems like a scam to have to pay more for additional units rather than getting the space needed in the first place.

Tina L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H.  |  First Impressions 
Clasificación:
5.0

The only thing that I did not like was at the end when I moved out they moved out the wrong person and ended up still charging me because they thought my belongings were still there. But other then that the staff was always nice and every time I went in the morning they were always sweeping and mopping the hallways in the storage unit it was always maintained and cleaned. The bathrooms were always clean too. Overall 10/10 would recommend to other people.

amanda w.  |  Overall Experience 
Clasificación:
4.0

Longer access hours to the double wide sliding doors would be great.

Diana D.  |  Overall Experience 
Clasificación:
2.0

I had my RV storage at this facility for more than seven years, it started very good went to several managers and the reason I moved was because it is very trashy now, U-haul started to rent to all kinds of clientele with-out any restrictions some big truckers even started to change oil on their trucks, junk trucks are being storage, it is a complete mess the place that I moved my RV its very clean and have very strict restrictions, wish I like and don't mind paying a more.

HUMBERTO M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

verney s.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisa P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

krishanna t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

George A.  |  Overall Experience 
Clasificación:
1.0

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY N.  |  Overall Experience 
Clasificación:
1.0

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentin C.  |  Overall Experience 
Clasificación:
1.0

Customer service is the worst I have ever dealt with

VICTOR P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amaro C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor C.  |  First Impressions 
Clasificación:
3.0

I asked for a 5 x 10 and was given a 5 x 5 they were able to upgrade to the correct unit but it didn't give me enough time to use a sliding doors was advised would get a 24 axis for the day that evening and would be removed the next day but was still unable to use the sliding doors due to code not working no one was available due to already being after hours. When was upgraded to the 5 x 10 was given a unit number that was already occupied so I had to wait more for another unit to be found that was accessible and on occupied which took up the remaining time needed to use a sliding doors.

Bonnie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauro V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLAS G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos G.  |  Overall Experience 
Clasificación:
5.0

None at this time!

LARRY G.  |  First Impressions 
Clasificación:
2.0

you have zero mask adherence inside your building. there are people taking the elevator and walking down the aisle with no masks and no one there to enforce the mask wearing. I wouldn't be surprised if some covid cases could be traced back to your building. I also found a rat poison box in my unit i would like verification i will not be getting the poison on my storage unit items or Hantavirus. I would not recommend this space to anyone that cares about their health.

Joe E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CORNELIUS H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

rene and ana g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

laura c.  |  Overall Experience 
Clasificación:
5.0

Staff deserves a raise!

william l.  |  Overall Experience 
Clasificación:
5.0

Management and staff were very helpful Always willing to answer my questions and offer suggestions.

John T.  |  Overall Experience 
Clasificación:
5.0

Everyone there has always been great. Customer service always awesome.

Humberto H.  |  Online Move In 
Clasificación:
5.0

Great service!!

Dania R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis P.  |  First Impressions 
Clasificación:
2.0

The loading dock doors don’t open in the night or what

Jessie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
1.0

My storage LOCK was OPENED by UHAUL staff with out telling me how, why and when ? My lock was left inside the storage with the latch still attached as closed lock. . I broke the original key to the new uhaul lock trying to open it, Nobody knew it was changed. This is wrong and this is invasion of my privacy. I have no consent for this.

Franz Leo A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miller S.  |  Overall Experience 
Clasificación:
5.0

The storage room kept my belongings from getting ruined. I had antique furniture in it and they were well protected. The availability of carts to move items was great and oh so helpful.

FRAN F.  |  Overall Experience 
Clasificación:
5.0

Every employee I talked to was very helpful and friendly. The guy who helped me get the storage unit, it's think his name was Steven, answered all my questions and was very patient with me.

Maggie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chantal s.  |  Overall Experience 
Clasificación:
5.0

JJ did an amazing job allowing me to feel valued as a customer. The other guys weren't too enthusiastic, but he was, and made the experience awesome.

Jonathan R.  |  First Impressions 
Clasificación:
5.0

Staff was wonderful and friendly. Very well run facility.

Terry M.  |  Overall Experience 
Clasificación:
1.0

Uhaul had a leak on the pipe. Half of my property was damaged and thrown out of the storage without asking.

Oscar m.  |  Overall Experience 
Clasificación:
3.0

I reserved a covered space and when I went there were none available, their inventory wasn't up to date. I'm confused about the sign on the gate that says people are required to check out when we leave or else re entry privileges may be affected. Is this rule enforced? Nobody explained any rules of any kind to me

Luis M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

victor m.  |  Overall Experience 
Clasificación:
5.0

The workers the are great and extremely helpful in extremely customer service 10/10=20

Jorge Raul V.  |  Overall Experience 
Clasificación:
5.0

Great location, easy access. Helpful staff, very courteous!

Michael O.  |  Overall Experience 
Clasificación:
3.0

The light in front of my unit was always broken and never got fixed. The unit was warm for being climate control

toni s.  |  Overall Experience 
Clasificación:
5.0

Reserved it online, so all was set when I arrived and check in was normal. I have a 36 ft. Camper and while parking it, another renter was hindering my parking. staff happily reassigned me, but reassignment slot was also not usable for my needs due to construction of parking. Staff was more than willing to re-assign me a third time.

RANDY S.  |  First Impressions 
Clasificación:
4.0

there was a leak in the fire sprinkler system

tabitha c.  |  Overall Experience 
Clasificación:
5.0

The staff were very friendly and answered all my questions. I also needed to call and find out how to get back into my unit after sliding doors locked and I called the phone number where your associate kindly explained how to use the black door until 10:00.

Yvonne M.  |  First Impressions 
Clasificación:
5.0

Storage unit i had was the best i have ever experienced, clean, secure and convenient, will not hesitate in getting another one if and when i need it.

jose c.  |  Overall Experience 
Clasificación:
5.0

Close and convenient easy excess to and from home!

Ricardo Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

leslie l.  |  First Impressions 
Clasificación:
5.0

The first thing I noticed was the level of cleanliness of the facility of that size. The staff was very friendly and helpful in showing me the size of the unit and getting me a card and registered. Would definitely recommend this facility.

Kevin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H.  |  First Impressions 
Clasificación:
5.0

Good job

Roberto G.  |  First Impressions 
Clasificación:
4.0

No comment at this moment

Jaime P.  |  First Impressions 
Clasificación:
5.0

easy and efficient

Raymond B.  |  First Impressions 
Clasificación:
5.0

Real professional.

Alfredo M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Gilberto R.  |  First Impressions 
Clasificación:
5.0

Staff were helpful and answered all my question I had..

David G.  |  First Impressions 
Clasificación:
3.0

I rented a unit that on the example of the unit I rented had a price point of 104.95 plus your online website also has that price plus if it's on the 3rd floor you get a free lock. I was told that there were no more of the 104.95 units and that it would be 119.95. If you there wasn't anymore why don't they update your website and change the pricepoint at the facility.......

Armando D.  |  First Impressions 
Clasificación:
4.0

The staff was very friendly,, helpful and efficient.

Dolores R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
5.0

Quick, painless and overall easy service. Happy to know I can count on u-haul and their employees to help with anything I need.

Andre S.  |  First Impressions 
Clasificación:
5.0

Very professional and helpful and accommodating

Steve K.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly, and helpful. Answered all my questions and explained the differences in the merchandise so I could make a correct decision.

Rosa M.  |  First Impressions 
Clasificación:
5.0

My entire experience with all legs of my move with U-Haul was awesome! Very very helpful employees!!

James D.  |  First Impressions 
Clasificación:
4.0

still waiting for a remote for the gate. was told I would have one by last week. Please let me know what is the status

N&N Trucking Inc. N.  |  First Impressions 
Clasificación:
5.0

Good service

mellie m.  |  First Impressions 
Clasificación:
5.0

Excellent service very professional and patient with me. Was very helpful with accommodating my needs.

diane r.  |  First Impressions 
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