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hector tCustomer Reviews for U-Haul Moving & Storage at Joe Battle & I-10
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees at this location were not friendly and were distracted by other tasks while attending to customers making the customers feel not valued. I rented a trailer from the U-HAUL off of Geronimo and had a great experience which is why I chose to rent from U-HAUL again for this project. Based on the service and poor management at the 1110 Joe Battle U-Haul I will likely use other providers in the future.
Tyler CJust keep offering the same great service and they'll appreciate you.
Veronica CEveryone was professional and helpful. The process was very fast and easy.
Tania MStaff was friendly and knowledgeable
Craig SFirst of all the employee upon signing the contract never explain to me about not refunding to me the extra gas that the truck had when I return it. Second they charge me 94.88 and the employee told me it was going to be less. Is not fair, you are stealing from customers.
Claudia BALL GREAT SERVICE... .
juan pThe staff was extremely helpful. Everyone was fantastic!
MICHAELA G | Overall ExperienceRevamp the web system....it's the worst I've seen
Janet EGreat customer service!!!
DEMIAN SI had originally reserved a 26 ‘ U-Haul and then got a call that I was going to have to get a 20’ but yet u charged me for a 26 so disappointed
Stephanie AHi, This location was great and a night&day experience from the drop-off location in Houston. Here our reservation was happily made, and we were promptly helped with the outmost friendlyness and desire to help. The whole process went smoothly and I was happy to be there, whereas I dreaded the dropped off location lack of service and just plainly not honoring our reservation. Kudos to El Paso staff!! Thanks 👍
Raquel DExcellent treat and service.
manuel RHave more trailer selection available
PATRICK SThank you all great customer service
Michael M | Overall ExperienceKeep doing what you are doing
Gus MThank you so much for always making it happen. Special thanks to Leo
Carlos GGreat service and equipment
Hector RGreat experience as always. This is my go-to location for truck rentals. Thank you!
James RSupply connection for U-haul truck to U-haul car transport trailer. Had to go and purchase my own to ensure vehicle safety.
Gregory LGuy who helped me out was extremely helpful
Joseph HNo comment at this time
Charles YEntrance road should be improved and not just a dirt path.
James MAwesome personnel !!! definitely good U-Haul location for my moving needs.
Jose PWe had a great experience using this facility. Thank you.
lisa p | Overall ExperienceAwesome customer service. Very professional service. No wonder uhaul is the best
Carlos GEverything went well. I don't have additional recommendations.
Jacqueline GThis is for UHaul in general. I should have never have needed to go to this UHaul location. After various attempts to get a truck in the first place, it took several Reps to try to help me to get this truck. I got calls dropped, no callbacks, some transfers and horrible customer service all while trying to just simply get a truck from a location where an actual person would be able to assist me. I go to find that that there is a truck parked outside its fenced area ready to be picked up. All it took was one person not to listen to the simple request of a paying customer to set the stage for a terrible experience. I won't say I'll never go back, but if I should, I hope they can do a whole lot better next time. If I can avoid UHaul, I will. This rental wasn't cheap. Unfortunately, customer service doesn't match what they charge. I am so very disappointed in UHaul. Either you need a better training team or a better process to hire Reps who won't leave your customers hanging. I expected so much more from you UHaul.
Yvonne Cn/a
jose mThank you !!
Jesus SReally clean place and equipment… staff was very professional. Thank you.
Jose lCondescending attitude from the two people I dealt with, acting as if I owed them something. Also, I fueled the vehicle before returning it and the guy charged addtl fees because it wasn't on the gauge to his standards. Honestly and fairly a poor experience, will never be going to this location again.
Gerardo LJust a friends heads up the cabin had a light cigarette smell.
Carlos BNothing I can think of, the place was clean and the staff was great
Raymond RTell them to go somewhere else.
Johnny MVery professional and courteous staff all around. They all deserve a raise or at minimum lunch paid for by the company. It’s not often you find younger employees who act like that these days and they deserve more than a pat on the back. Make it happen mr. Manager.
Jesse PJames was very helpful he told us where everything was at I will recommend this U-Haul facility again thank you guys so much
Victor P | First ImpressionsEverything was perfect including the customer service at the local office
LUIS A | Overall ExperienceN-A
justin bGreat Customer Service, very helpful recommendations.
Kendra MI told them about the gas / gage that was not working properly. And I spent more money on fueling that I was supposed to. I ask for credit and I was refused. The gage was supposed to work properly. Not my fault.
Alfredo QI wasn’t there but a few weeks till I was able to find a spot to set up my RV permanently but the staff and the location were very nice. The staff were very friendly, professional, and knowledgeable. They made the experience fun and if I ever come across someone that needs to store and RV, I will definitely recommend this location.
WILLIE J | Overall ExperienceAwesome group of young men working there!!
Rosalinda GEverything was perfect…the truck was ready with the dozen blankets… I will only use this U-Haul company… I tried to rent one on Montana and now i know why they have bad reviews… Will only use this U-Haul at 1110 Joe Battle Blvd… THE STAFF was Amazing and so very polite…. THANKS, Charity Poe Rakes
Charity ROverall the service and attention from your employees is really good, I have been renting a pick up truck for the last few weekends and I'm happy with their customer's service
Angel RVery helpful!
VANESSA EOutstanding work 🙏
IGNACIO B | Overall ExperienceLos empleados de U Haul se toman el tiempo de explicar lo q se necesita saber y contestan con paciencia las preguntas son jóvenes pero son muy amables me atendieron 2 personas en mostrador y 1 por teléfono los 3 excelente servicio hacen más de lo que es su trabajo voy a recomendarlos a quien sepa q los necesita
Emma DCorrect/ double check that additional equipment is appropriately stocked and accessible to customers.
Liza RMy favorite store to rent from in my area
Joseph DThe prices were different from online and posted everywhere. Outside storage had to pay extra for 24 hour access
Thomas R | First ImpressionsExcellent! Videos for packing were very helpful and we had no issues with pick up and delivery! Thank you
HARRY CTOP NOTCH!!! Cheyann and the three fellas that were there(I don’t remember their names)were absolutely fantastic. Their customer service, professionalism, and overall welcoming demeanor made the experience very pleasant. I look forward to my time of storing my RV there.
WILLIE J | First ImpressionsWe chose to leave because a different facility was closer and a little cheaper. Mostly closer. Your facility is secure and protected my 5th wheel and I would recommend it to anyone who asks.
Kelly S | Overall ExperienceThey have very good service
Jose ERental of the trailer unit was not good Poor experience of the staff in Tennessee
Miguel Q | Overall ExperienceManager and staff were wonderful and very helpful.
Joe SI was initially sent to another location but they did not have the size trailer I reserved so sent to Joe Battle. Drove through a day’s rain during the trip and the trailer leaked and had water damage to two wardrobe boxes, 5 large size boxes, and three medium size boxes. Fortunately, most damage to belongings was minimal - several books, leg of a chair. My packing method of putting several layers of crumpled wrapping paper on the bottom of the boxes for cushioning saved a lot of my personal belongings. Several of the unused wrapping blankets were soaked so they helped keep the water from the boxes too.
Don HI believe the RV/ Trailer storage should be 24 hour access without paying an additional fee. Pretty absurd to pay $10 more per month to be allowed 24 hour access to my camper when I’m already paying $151.50 for storage.
James K | First ImpressionsGreat experience with customer service. Jorge in El Paso, was superb, and Rene at the drop off point also excellent customer service.
Jesus SEasy, fast and very friendly personnel
RAUL JOkay
Javier V | Overall ExperienceThank you.
Jose F | First ImpressionsNothing it’s perfect the way it is.
Jose LManny was great help. He entered my information with no issue. On the other hand, the guy on the location on pellicano is worthless. He couldn't enter my truck info. I spent approx an hour at that location.
Josefa CExelent location close to the freeway
Jorge C | Overall ExperienceVery nice facility. Worked great for the storage of my trailer.
Zachory B | Overall ExperienceGreat customer service, good experience and friendly faces.
Rachel V | Overall ExperienceClean unit nice staff!
Ashley B | First ImpressionsEmployees here are awesome ,great service .
Gary S | Overall ExperienceI was very pleased to had all my future there for about 2 years and I knew my stuff was very safe there with all the cameras around Thank you very much If I have to use this storage I will used you guys again
Yudilia M | Overall ExperienceYour employees were very helpful and sufficient in their work. When I call in to make my payment every month They are very polite. Thank you Have a blessed day...
Belinda E | First ImpressionsKeep up the good work..
Jose l | Overall ExperienceJames was a great help very friendly and informative
Aleck R | First ImpressionsMy name is David Schneider, I had been a customer of the facility for over 5 years. I either had a storage unit or the RV spot. I had no problems until I was contacted by Jorge, explaining to me that my vehicles no longer fit the requirements to be stored at this location because of new management. I had 2 dodge ram trucks in the rv storage spot one was in mid restoration and the other was a parts truck that was in an accident. I just feel that if you enter into a contract, the contract should stay valid until the contract expires or a new contract is presented and accepted and signed. Many industries and businesses work on the grandfather in type of situations. It was an inconvenience to come all the way across the state to deal with this issue.
David S | Overall ExperienceEverything was great.
Arturo R | Overall ExperienceUriel was very helpful showing me to my storage unit and was able to explained well how to access my unit after hours. I also rented a 17 box truck but I forgot his name he was very professional.
raul t | First Impressionsmuy amables y buen servicio
diana a | Overall ExperienceThankful for Jorge store manager and staff. Very professional, courteous.
Esteban M | Overall ExperienceBest U-haul facility in El Paso. Truck rentals always functional and easy. Indoor storage units are expensive, but clean, secure, and cool enough for storage of items more precious than just the usual Christmas trees and boxes of junk crap. Will use again. Another entrance/exit would be legit… Rojas is trash.
DANIEL K | Overall ExperienceCloser to the freeway,easy access
Jorge C | First ImpressionsN/A
Serge D | Overall ExperienceMy RV was Broken in and My 40 Inch TV WITH A SOUND BAR AND ACESSORIES . NOT GOOD SECURITY TO MANY CONTRACTORS IN AND OUT OF FACILITY AT JOEBATTLE AND ROOJAS JORGE THE MANAGER DIDNT CARE AMD DID NOT DO A REPORT, WAS NEVER CALLED ABOUT IF HE SAW SOMETHING AND ON CAMERAS, DO NOT RECOMMEND TO PARK RV TO MUCG STOLEN ITEMS IN MY RV . AND U HAUL DOESNT CARE.
arturo l | Overall ExperienceSomeone keeps breaking into our RV. Your cameras are useless without a police report. Cancelled my RV spot and taking elsewhere.
Calvin G | Overall ExperiencePersonnel and facilities were top notch.
Jose M | Overall ExperienceJust climate store feels little hot compares to another areas of the facility but pretty clean and help with moving cars and the elevator
Elizabeth H | First ImpressionsEvery single member of the staff was customer service oriented.
Eiris V | Overall ExperienceThank you very much.
ERNESTO I | First ImpressionsMany times we went to the unit, there wasn’t much parking. If employees are parking in the loading and unloading area, please have them park somewhere else. Manager didn’t respond to after hours text and call. At least acknowledge the message and tell the customer they need to wait until Monday.
Sara S | Overall ExperienceThe location is not very accessible. There was so so much traffic as well as construction. Other than that, I would have given it an excellent rating.
Irma A | First ImpressionsSometimes when I called this storage directly, they did not pick up the phone, therefore the call went to the main calling center, who gave out incorrect information. And calling center staffs said they will send U-Haul Moving & Storage At Joe Battle & I-10 staff a text of voicemail, then someone will call me back, but never, no one ever called me back.
hon n | Overall ExperienceManny really helped me out with all my needs. Especially when I had questions about moving. Guided me on the right size locker and boxes that I needed. Thank you again manny!
Michael O | Overall ExperienceGreat customer service, knowledgeable in all areas, hard working, dedicated and committed to the mission of service to others.
Juan F | Overall ExperienceVery friendly staff and very professional. The process of being assigned a pad was very quick. I would definitely recommend this location off Joe Battle to others that’s in need of storage.
Rex T | First ImpressionsWe had our storage unit in the 2nd floor for a climate cool unit that we are paying extra for and upgraded to a 1 size bigger since we needed more space. They placed us in a climate cool unit on the 3rd floor literally in front of the elevator. However, the 3rd floor is wayyyyyyy hotter and humid. The thermostat on the wall on the 3rd floor reads 80 and the sign says that their temperature range is 65-85. Now what I don’t get is that on the second floor the thermostat reading shows 85 which is higher then the 2nd but feels wayyyyyy much cooler throughout the 2nd floor. This is ridiculous because we are paying more money for a unit that’s climate cool to keep our products that we are storing at a good temperature but we feel like U-Haul is manually changing the temperature gauge on the wall since this didn’t make sense that the 3rd floor shows 80 but feels wayyyyyy much hotter then the 2nd floor and the reading on the 2nd floor shows 85 which is hotter then the 3rd but feel wayyyyyy much cooler. If U-Hual is playing us for a fool then I want my money back for all the months that we’ve had a contract with them since day 1 cuz this ain’t right if paying customers are paying more money for a climate cool unit and not even gettin that and also someone might be playing with the gauges. We also took photos with our phone for evidence. We feel like someone is messing with the gauges and should literally walk the floors to feel the actual temperature to get more of a body reading if it’s hotter or cooler. The manager should also be present but wasn’t there and the staff could only state that other customers are stating the same thing but nothing has been done to resolve it.
Wahed A | First ImpressionsThe rv storage slot I’m renting is $120 cheaper per month than what I have been paying at a different location. Thanks!
MARK J | First ImpressionsGreat service!
Angel C | First ImpressionsExcellent U-Haul location!
Jon M | First ImpressionsExcellent service and convenience
CODY B | Overall ExperienceI never had anything problems with the employees or the place not be clean
Yudilia M | First ImpressionsWhen I left, all my stuff was full of sand. I don’t mean dust I mean sand. Paying over $200 a month and then to have my stuff covered with sand was the worst thing ever. I have pictures if you want to see them.
Art S | Overall ExperienceThis facility changed their style multiple times on how they don’t offer free storage even though only select units. When confirmed the agent stated that I needed to remind the storage staff about the free month. Why be told something if not true. The staff was very helpful but policy needed to be clearly and concise.
Albert S | Overall ExperienceMore dependents are needed, while in the process of getting my reservation, I noticed that there was people waiting to be attended and had to wait for an available associate to assist them. I would like to give special thanks to the gentlemen that helped me with my reservation, his name is James Jalil, Very professional and with a lot of knowledge about his job task, he took the time to explain everything in detail. Very satisfied with his professionalism.
Rosa R | First ImpressionsRoom temperature Storage units should extend past 10 cut off 11pm or 12am would be more ideal. Also recommendation to keep the Double doors functional at least until 6pm for ease of use.
Chester W | Overall ExperienceThe gentleman who signed us in was great.
james m | First ImpressionsGreat surrounding area easy exit and to freeway !
Ricardo Q | Overall ExperienceNone
Serge D | Overall ExperienceFriendly very helpful staff
EDUARDO J | First ImpressionsGreat place to store your rv.
Alberto G | Overall ExperienceI had an rv parking and it was not to clean. Too manny 18 wheelers working on the rigs inside the spaces. You never know of when someone will steal something. But the major problem for me is the rates, too many increases, getting to expensive. I tried to talk management but to no avail in getting a better rate. 2nd I was promised electricity connection but it never worked ,my rv’s battery died. Well thanks anyway. Maybe someday I will rent again.
Jesus P | Overall ExperienceMy items were stored for almost 3 years, couldn't have been better. Thanks Jorge and staff.
Teddy D | Overall ExperienceTwo log in boxes for two doors but not connected to each other
CARMAN L | Overall ExperienceThank you, and keep up the good work 👏
Noemi H | First ImpressionsHad a hard time making the reservation, couldn't get in the building when I got there due to unclear instructions, & when I finally did reach my storage unit there was no lock inside as promised. I called & they told me they couldn't help me. I'm very disappointed in your reservation/check-in method.
AUTUMN T | Online Move InThe facility was well kept! The staff was extremely helpful and super friendly! Everyone was amazing, highly recommended and would rent again f I need the extra storage.
Jesus M | Overall ExperienceThank you very much, excellent service
alfonzo m | Overall ExperienceOnly thing I did not like is I selected self check out to save time because sometimes place is full. I steel had to show my identification even when i had already checked out online.
Juan J | First ImpressionsGreat business
George L | Overall ExperienceStaff is exceptional, best uhaul I have been to
David B | Overall ExperienceIris ans Steven went above and beyond to make sure my parents had everything they needed and helped them find the best unit to help them transition into their new home. They were incredibly helpful and helped us choose a unit that would be easy for them to access and taught us how to use the alarm panel so that we can use our new unit without worring about the alarm. Thank you for your help!
Matthew M | First ImpressionsThe whole crew was very nice and helpful especially Izaiah and Jonathan
ROBERT K | Overall ExperienceThank you
Dana Z | Overall ExperienceThank you all
Yolanda R | Overall ExperienceA little high on prices but overall very pleased.
Teia M | Overall ExperienceVery friendly staff and very helpful, toke their time to explain all my questions, this location is highly recommended
David B | First ImpressionsSuper satisfecho
Oswaldo Z | First ImpressionsAwesome customer service thank you!
Alma G | First ImpressionsThankful for the staff they went over and above for me .
Jesus V | First ImpressionsStaff was very helpful and friendly! Best customer service ❤️
Abigail M | First ImpressionsThe facilities are very well thought out and make loading and unloading easy. However I would NEVER come back to this facility. The managers and employees are blatantly racist and it is very obvious they do not want customers that re not Hispanic. Anglo customers are treated with contempt and hatred. I couldn’t wait to get away from this place.
Barbara E | Overall ExperienceGreat full for services
Dora A | First ImpressionsWell taken care of.
gabriel r | First ImpressionsIsaiah was so helpful and respectful. The Sunday crew was all friendly with a good vibe.
Diana O | Overall ExperienceVery professional
Hoye H | Overall ExperienceExcellent service both over the phone, and in person. I would definitely recommend this location, and would rent here again.
JovannyAntonio V | Overall ExperienceI'm very unhappy with this storage unit the staff is rude, the manager is never around and will not return my phone calls. I have several complaints I would definitely like to speak to someone concerning my issues. I still have other storage room rented at this location. Do please have someone get ne a call. 334-782-3629. Edward Elstro
Edward E | Overall ExperienceIt was good service
ANTONY F | First ImpressionsHad great experience renting storage here.
Daniel M | Overall ExperienceUhaul met all of my 2800 mile moving needs in a professional and friendly manner. I can also highly recommend their moving helpers and roadside assistance. They made my self move possible and in the most cost effective way possible. I also rented a storage unit at the end of my move so I could get my things off loaded to turn in my trailer all in one place. The 5x8 trailer was a sweet pull. I highly recommend Uhaul if you're self moving.
Kathy k | Overall ExperienceGreat place to store your RV.
Dan R | Overall ExperienceExcellent service. Outstanding support, professional staff. I will be back again.
Bret T | Overall ExperienceFriendly, efficient
Kathy k | First ImpressionsI can always keep my stuff safe in a safe place..
Ernestina L | First ImpressionsOutside storage area for RVs had people working on projects and was becoming extremely untidy. It would really be terrible if something were to happen to a stored vehicle because of the storage areas were being used as shop space.. My neighboring unit had industrial barrels and tools that were left out after being used in the storage space instead of being used strictly for storage. The rope partition marker was destroyed by the same individuals. I wasn't comfortable with the fore-mentioned issues and that is largely the reason I relocated my RV to another location. I hope you are able to use this critique to keep your facility from losing more tenants who want to STORE their possessions in a location that's used strictly for that purpose.
Guy B | Overall ExperienceWe loved your storage facility but since we are out of town and are hauling our things to Mexico where we will retire 24 hour accessibility would’ve more convenient
Tomas E | Overall ExperienceThe storage unit was spacious and the employees were always kind. The only complaint I really have is that there’s no light in the unit itself. It’s only alittle light that shines in from the hallway and that is NOT enough for a big unit.
CRISTOFER S | Overall ExperienceGood customer service and good call back
IVAN L | First ImpressionsI was very satisfied and happy with the manager and how he handled my situation.. I really appreciate him for being so patient with me and giving a great solution.. he was very polite and I’d recommend this area always.. very happy Mama Duran
Joe D | First ImpressionsSmile more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JUAN C | First ImpressionsMuy buen servicio
Agustin A | First ImpressionsThe staff and management helped to resolve my issue in regards to the offer that was provided to me over the phone. At first, their response was a no. However, the manager came in and provided me the deal that was originally offered to me. Now, that is what you expect from leadership. Great staff. Amazing leadership. I will definitely come back, and not alone.
Lawrence E | Overall ExperienceCustomer service on the phone was horrible and never had right information I was they had me driving all over elpaso with a loaded truck
Justin Q | First ImpressionsKeep up the good work
Serge D | First ImpressionsI was charged twice. After paying online.
Jesus S | First ImpressionsFriendly and courteous Uhaul team.
ERROL R | First ImpressionsGreat customer service. Helped out with everything I needed! Team was very active and motivated.
Francisco M | Overall Experiencehelpful nd courteous employees
JENEBA T | Overall ExperienceN/a
enrique C | First ImpressionsVery knowledgeable, attentive and courteous. Excellent
alfonzo m | First ImpressionsGreat Team!!!!!!!
Victor C | Overall ExperienceThe staff, at any given time, whether in person or on the phone, are patient with my numerous questions, and helpful in every other aspect of customer service. Never had a negative experience.
Hector S | First ImpressionsHelpful staff, would recommend to family and friends!
Ryan T | Overall ExperienceNot what I was expecting at all, not very satisfied with them.
DANIEL V | Overall ExperienceI'm very confused I moved into my storage 5 years ago why am I getting this..... Was there a mix up with my account?
Ray A | First ImpressionsI really loved storing my things with you however, the rising payments and having to pay to have extended hours were the only reasons why I had to relocate. Service, location and the added security is absolutely wonderful! Hate to have gone.
MELISSA V | Overall ExperienceRan out of the storage unit I originally selected but they were quick to offer me an alternate unit of the same size so I had no complaints.
Mark B | First ImpressionsStaff was very helpful and friendly and They went above and beyond there at the facility! Thanks everyone who helped me! Made the original reservation better just by their ability to make everything good! The 1-800 numbers promised things that wasn’t true and this facility made it right! I appreciate it! Still waiting for the $20 refund for over charging me two days when I had it in before the allowed time they gave me.. sure it will show up soon! It was just yesterday
Katharine B | Overall ExperienceGood customer service
Victoria M | First ImpressionsI paid for a full month, after having the storage for 3 years, and needed to move my stuff out for another military move. I asked if I could speak to the manager about prorating the last month since I only used 1 week of the last month fully paid. Knowing Uhaul will make double money on the unit because it can be rented out when I checked out, I didn't think it would be an issue. The service agents refused to let me speak to a manager. Better communication would be a must.
Christina N | Overall ExperienceI had storage for over three years and have received fantastic service.
ANNA R | Overall ExperienceEveryone here so super nice and helpful.
Aaron J | First ImpressionsEveryone we encountered was so nice and helpful.
Aaron J | First ImpressionsIris, Felix, Bobby, and Cj are the bestest!!!
Stephanie C | Overall ExperienceProfesional and courteous
Maria C | Overall ExperienceGreat customer service. It’s why I keep coming back.
James P | First ImpressionsShortly after we rented we received a call that a water leak had occurred in our unit due to an error in the fire sprinkler system. The staff was cordial and efficient and took our couches and had them cleaned and the unit was taken care of. We appreciated the professionalism and efficiency of the staff at this location, and will consider this location for any future storage needs!
ETHAN F | Overall ExperienceMy experience with U-Haul was very pleasant although I did consider it to be pricy I did keep my storage for 5 months, I also rented 2 9x5 open trailers which were a great help for me. Thank You, Margaret O
MARGARET O | Overall ExperienceI will refer to my friends
Lucia M | Overall ExperienceI placed a 10x15 storage on hold and paid to upgrade to that size by phone. Picking up truck was good experience until I went to storage area with my belongings that evening and realized I got a 10x10. Different employee said that's all they had available but still same price. Had to jam all my belongings into a tight space to make it work. If I wasn't desperate on time, I would have asked for refund and looked elsewhere.
Jerry R | First ImpressionsMuy satisfecha y feliz haber estado con Ustedes por mas de 10 años. Personal muy atento y muy amable. Ampliamente recomendado. De nuevo muchas gracias por todas sus atenciones. Attentamente Sra Chavez
DENNIS C | Overall ExperienceThe assistant was very helpful The facilities nice and clean Our only inconvenience was that there wasn’t any outside units and we had to move everything inside The price is much better then our other storage
Tomas E | First ImpressionsI love the fact that I can just call your office and you can take my payment over the phone and you send me my receipt minutes later
Gloria E | First ImpressionsStaff was very friendly and helpful. They were very patient as to me being disabled I had to ask same questions more than once and they still answered calmly. And they showed me three times how to do alarm. Thank You All
Christina D | First ImpressionsI started process of moving out of my storage. The company closed my accounts before I had given approval to do so. I had paid a month and they decided to rent out one of my storage units, when again, I had not given notice to move out of my 3 units. DOUBLE DIPPING. Not prorated fees. DO NOT USE!
Maribel G | Overall ExperienceI would have thought the rent would be prorated since I left before my due date.
David P | Overall ExperienceThank you.
Guadalupe R | Overall ExperienceDidn’t like the fact that the gate was open all the time even at night when I drove by it a couple of times. I paid for security service as well not just for storage.
Alfredo M | Overall ExperienceThere were roaches, i did tell employees. Said they would send fumigator. Next time i went not one roach was found !
Ivan B | Overall ExperienceA little pricey but conveniently located and easy access
Gerald L | Overall ExperienceWonderful staff that always did more than they were asked to do, always smiling, professional and just a great fun group to be around with. Thank you
Richard D | Overall ExperienceExcellent because the service did what I wanted, and that was to store my belongings until I was ready to move. What I didn't like was some service issues, like an outdoor storage was the only one made available for me & my stuff had sand & dust all over it, which blew in from outside. That same clerk was being quite difficult & almost indifferent with my questions regarding the storage. That same counter clerk told me, on another day, that he would be with me in a moment, while he had a customer at the counter. However, a female customer came up as I had, and the same clerk assisted her right away, while still being busy with that same male customer. Other employees were helpful, when I discovered damage on my door & reported it to them. Also, I didn't like the storage fee going up five bucks and didn't prorate me a refund when I moved my stuff out, which would have been done prior to rent due date if it wasn't for the monsoonal flooding and lightning taking place. Overall, service met need, but some people in El Paso need to be considerate of all customers equally, regardless of who the customers are ethnically.
Garner W | Overall ExperienceGreat friendly service. Very knowledgeable and quick.
PABLO C | First ImpressionsOriginally, I had a storage unit reserved but when I drove from Florida and arrived in El Paso to the storage facility, they said they didn’t have any available (I was lied to). I had to drive around until I found a U Haul facility and after several hours they finally found a storage unit and finally accepted the turn in (return) of my rental truck. The U Haul on Joe Battle were helpful.
Floyd D | First ImpressionsStaff was all super friendly, helpful, and smiling each time I saw them. Definitely would want to retain them as staff. Should give them a raise.
CHRISTOPHER H | Overall ExperienceI had to move my stuff out due to the fact that super small storage prices have gone up twice in one year for that I wasn't too happy about
ANNA P | Overall ExperienceVery clean facilities, convenient location, and great prices. Would highly recommend this u-haul!
Sandrine G | Overall ExperienceGreat group of hard workers. Very friendly and helpful.
Juan F | First ImpressionsExcelente servicio y atención del personal, simplemente supero mis expectativas..lo recomiendo ampliamente...
David R | First ImpressionsEnjoyed everything about this place! Excellent service, excellent facilities!!! Best I’ve ever used!!!
Deangelo A | Overall ExperienceGreat customer service!! Thanks to CJ Padilla
jose b | Overall ExperienceGreat all around. Even when there were changes, everything was properly explained.
Roberto A | First ImpressionsMuy buen servicio y muy amables las personas
Teresa A | Overall ExperienceThe guys were very knowledgeable and friendly they got me in and out in time for my daughter's swim practice.
Richard P | First ImpressionsGreat service
Velma A | First ImpressionsGreat Store Great location
ERIC T | Overall ExperienceI had a last minute move and needed a storage unit. I made the reservation online but when I showed up I was told there weren’t any units available. Steven Barraza came to help and told me he’ll see what he can do and sure enough this man saved my life.! I would like him to get recognition for his friendly and professional manner! It was a busy day and the whole time other customers were asking for help. He kept his cool and professionalism while still focusing on getting me my storage unit. Thank you Steven! This company is lucky to have you!
Stephanie C | First ImpressionsExcellent and secure facility, the Staff was very polite and helpful taking the time to not only explain but demonstrate how to access the facility.
GENE G | First ImpressionsThe staff was super helpful and the facility always looked clean. The only thing I didnt like was that there were people trying to access the community zone near the sliding doors.(People that didnt have storage unit/access)
Joseph L | Overall ExperienceI really enjoyed it being indoors. They always had plenty of carts ready to use !
robin l | Overall ExperienceGreat location, very Clean, great ours , great staff
ERIC T | First ImpressionsI had fraud on my debit card on 10 May 2021. As a result, I had to cancel that one and get a new one. I called ur facility 2 weeks ago to have the old card deleted and gave you the new card info for auto payment around 20 May 2021. On 23 May I got an email stating I was late with my payment and charged $15.00. I had to call again on 24 May 2021 to explain what happened and for a second time give my new debit card information for your records.
DEBORAH N | First ImpressionsEmployees work really hard
Ricardo M | Overall ExperienceFrom the very first day, until move out we were satisfied with our household, being in safe . Thank you for all your help.
NICOLAS G | Overall ExperienceThe first unit I was given was occupied so I was assigned to another. I had also wanted to get a larger unit than the one reserved line and told there were none available although walking through I saw several with the green tags indicating they were vacant. Now I will need to get an additional unit to fit the rest of my household items. Seems like a scam to have to pay more for additional units rather than getting the space needed in the first place.
Tina L | First ImpressionsThe only thing that I did not like was at the end when I moved out they moved out the wrong person and ended up still charging me because they thought my belongings were still there. But other then that the staff was always nice and every time I went in the morning they were always sweeping and mopping the hallways in the storage unit it was always maintained and cleaned. The bathrooms were always clean too. Overall 10/10 would recommend to other people.
amanda w | Overall ExperienceLonger access hours to the double wide sliding doors would be great.
Diana D | Overall ExperienceI had my RV storage at this facility for more than seven years, it started very good went to several managers and the reason I moved was because it is very trashy now, U-haul started to rent to all kinds of clientele with-out any restrictions some big truckers even started to change oil on their trucks, junk trucks are being storage, it is a complete mess the place that I moved my RV its very clean and have very strict restrictions, wish I like and don't mind paying a more.
HUMBERTO M | Overall ExperienceLois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.
AMY N | Overall ExperienceLois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.
AMY N | First ImpressionsCustomer service is the worst I have ever dealt with
VICTOR P | Overall ExperienceI asked for a 5 x 10 and was given a 5 x 5 they were able to upgrade to the correct unit but it didn’t give me enough time to use a sliding doors was advised would get a 24 axis for the day that evening and would be removed the next day but was still unable to use the sliding doors due to code not working no one was available due to already being after hours. When was upgraded to the 5 x 10 was given a unit number that was already occupied so I had to wait more for another unit to be found that was accessible and on occupied which took up the remaining time needed to use a sliding doors.
Bonnie S | First ImpressionsNone at this time!
Larry G | First Impressionsyou have zero mask adherence inside your building. there are people taking the elevator and walking down the aisle with no masks and no one there to enforce the mask wearing. I wouldn't be surprised if some covid cases could be traced back to your building. I also found a rat poison box in my unit i would like verification i will not be getting the poison on my storage unit items or Hantavirus. I would not recommend this space to anyone that cares about their health.
Joe E | Online Move InStaff deserves a raise!
william l | Overall ExperienceManagement and staff were very helpful Always willing to answer my questions and offer suggestions.
John T | Overall ExperienceEveryone there has always been great. Customer service always awesome.
Humberto H | Online Move InGreat service!!
Dania R | Overall ExperienceThe loading dock doors don’t open in the night or what
Jessie G | First ImpressionsMy storage LOCK was OPENED by UHAUL staff with out telling me how, why and when ? My lock was left inside the storage with the latch still attached as closed lock. . I broke the original key to the new uhaul lock trying to open it, Nobody knew it was changed. This is wrong and this is invasion of my privacy. I have no consent for this.
Franz L | Overall ExperienceThe storage room kept my belongings from getting ruined. I had antique furniture in it and they were well protected. The availability of carts to move items was great and oh so helpful.
FRAN F | Overall ExperienceEvery employee I talked to was very helpful and friendly. The guy who helped me get the storage unit, it’s think his name was Steven, answered all my questions and was very patient with me.
Maggie S | Overall ExperienceJJ did an amazing job allowing me to feel valued as a customer. The other guys weren't too enthusiastic, but he was, and made the experience awesome.
Jonathan R | First ImpressionsStaff was wonderful and friendly. Very well run facility.
Terry M | Overall ExperienceUhaul had a leak on the pipe. Half of my property was damaged and thrown out of the storage without asking.
Oscar m | Overall ExperienceI reserved a covered space and when I went there were none available, their inventory wasn’t up to date. I’m confused about the sign on the gate that says people are required to check out when we leave or else re entry privileges may be affected. Is this rule enforced? Nobody explained any rules of any kind to me
Luis M | First ImpressionsThe workers the are great and extremely helpful in extremely customer service 10/10=20
Jorge R | Overall ExperienceGreat location, easy access. Helpful staff, very courteous!
Michael O | Overall ExperienceThe light in front of my unit was always broken and never got fixed. The unit was warm for being climate control
toni s | Overall ExperienceReserved it online, so all was set when I arrived and check in was normal. I have a 36 ft. Camper and while parking it, another renter was hindering my parking. staff happily reassigned me, but reassignment slot was also not usable for my needs due to construction of parking. Staff was more than willing to re-assign me a third time.
RANDY S | First Impressionsthere was a leak in the fire sprinkler system
tabitha c | Overall ExperienceThe staff were very friendly and answered all my questions. I also needed to call and find out how to get back into my unit after sliding doors locked and I called the phone number where your associate kindly explained how to use the black door until 10:00.
Yvonne M | First ImpressionsStorage unit i had was the best i have ever experienced, clean, secure and convenient, will not hesitate in getting another one if and when i need it.
jose c | Overall ExperienceClose and convenient easy excess to and from home!
Ricardo Q | First ImpressionsWould NERVE EVER use U-Haul again. My locks were changed multiple times unauthorized, even though I was on auto payment and was never late with a payment. The worse storage facility, in my opinion.
Jean O | Overall ExperienceGreat customer service!
ANTHONY D | Overall ExperienceBesides having issues with the cancellation process, it was extremely inconvenient when flooding in the building happened and was informed that I had to go in person within the next 24 hours. I work business hours during the week so luckily the next time I went to my storage, your office was still open. I barely made it in time to find out my lock for my storage unit had been changed. If I hadn't made it in time, I would've been locked out my storage.
phillip g | Overall ExperienceThe one thing I think you all could improve on is wait time. Maybe you could consider having different lines for different services. Otherwise you really need to hire more people and add more registers up front. Employees are kind but can be very slow to help.
Ann Y | Overall Experiencekept trying to kick me out after 3 days late even during this pandemic. they opened my unit and went through my personal things, that is why I left and would never recommend! the place is nice the disrespect for myself and my things, ridiculous.
grace a | Overall ExperienceThe first thing I noticed was the level of cleanliness of the facility of that size. The staff was very friendly and helpful in showing me the size of the unit and getting me a card and registered. Would definitely recommend this facility.
Kevin H | First ImpressionsThis U Haul Business is the best I have seen in Management, Cleanliness and they go above and beyond to help when needed. Well organized too. and honest employees.
Barbara D | Overall ExperienceWe felt very safe knowing that our things were highly secure.
Debbie O | Overall ExperienceGood job
Roberto G | First ImpressionsI had the storage almost for 4 yeas and never had problems with the pay, they always answering the phone immediately. I recommend U-Haul 100 % they are the best. Thank you for all Flor Esparza
FLORA E | Overall ExperienceI can’t give five stars only because it is the most expensive RV storage.
Matthew H | First ImpressionsNo comment at this moment
Jaime P | First Impressionseasy and efficient
Raymond B | First ImpressionsJust to let u know at odessa location customer service was super bad. But at oel paso was friendly. Thank you. I will still use ur service but hope not at odessa thats for sure.
Manuel N | First ImpressionsReal professional.
Alfredo M | First ImpressionsStaff was very rude and not helpful at all. Asked several questions and instead of giving direct answer they would answer with something that didn’t even relate. Very bad customer service. Would not recommend.
Cristal G | Overall ExperienceStaff were helpful and answered all my question I had..
David G | First ImpressionsThe store smelled and was sooo clean! Very thankful for the staff and how well they are managing the cleanliness of the store. Mr. Sotero Soto went above and beyond in explaining the process and helping me select the storage that was best for me. I will for sure be going back!
Natalie S | First ImpressionsI rented a unit that on the example of the unit I rented had a price point of 104.95 plus your online website also has that price plus if it's on the 3rd floor you get a free lock. I was told that there were no more of the 104.95 units and that it would be 119.95. If you there wasn't anymore why don't they update your website and change the pricepoint at the facility.......
Armando D | First ImpressionsStore employees very helpful as well (last name-Soto)
Edward G | Online Move InEverything was great. I rented the unit for a year and never had a problem. The only thing I would recommend is adding lighting inside the unit. It was hard to see towards the middle and back of the unit. Had to use my phone flashlight. Otherwise, all went well thank you!
Lorena O | Overall ExperienceThe staff was very friendly,, helpful and efficient.
Dolores R | First ImpressionsThe first place I called was amazing (Uhaul near the airport) very helpful people. The place I ended up getting the storage was more than helpful with the unique situation that I had. They were very easy to work with and went above and beyond.
Kinsey J | Online Move InExcellent service, the only frustrating area is the building wasn't comfortable in the temperature area. In the summer days very hot!
Carlos M | Overall ExperienceStaff was very professional and knowledgaeable.
Jose A | First ImpressionsStaff like Mike Gomez and the Manager Carlos were very helpful and attentive. I will consider this location for future references.
Irene S | Overall ExperienceIt was a great experience!
liz a | Overall ExperienceThank you.
Douglas W | First ImpressionsWant to Thank Oscar Campos for being so professional and courteous. Was very helpful and took the time to answer any questions I had. Thank you and if I need your facilities again I will be back.
Justin c | Overall ExperienceQuick, painless and overall easy service. Happy to know I can count on u-haul and their employees to help with anything I need.
Andre S | First ImpressionsGreat service
Fernando L | First ImpressionsI cancelled my RV parking because I had an impact gun taken from my area. After contacting office , it took management 7 days to contact me. I had to call 4 times before the manager called me back.
Osvaldo O | Overall ExperienceExcellent customer service!
Norman P | First ImpressionsI got helped at the last minute
Jamie A | First ImpressionsÓscar was handling everything fast and efficient. he was very friendly and explained everything in detail. Double checking to see if all the information was correct. i give 10 out of 10
Michaela M | Overall Experiencevery convenient.
Baldo N | First ImpressionsVery professional and helpful and accommodating
Steve K | First ImpressionsStaff was very friendly, and helpful. Answered all my questions and explained the differences in the merchandise so I could make a correct decision.
Rosa M | First ImpressionsOutstanding customer service, Mr. Oscar took time to explain options and made suggestions that would fit my needs.
Washington M | First ImpressionsMy entire experience with all legs of my move with U-Haul was awesome! Very very helpful employees!!
James D | First Impressionsstill waiting for a remote for the gate. was told I would have one by last week. Please let me know what is the status
N&N T | First ImpressionsMr. Padilla provided an excellent customer service and help us get all the help we need.
paola f | First ImpressionsGreat facility. Great service. It's one of the nicest U-Haul Moving and Storage facilities I've seen.
Timothy B | Overall ExperienceGreat place to store an RV
JOHN R | Overall ExperienceClean and very helpful. Maybe staff with more employees, this location has a lot of customer traffic and the employees get bogged down quickly. But they are great when available.
Roberto M | Overall ExperienceStaff was very accommodating. Thank you.
edwardo b | Overall ExperienceThe folks at this really nice, upscale facility took great care of us. Thank you very much!
Timothy B | First ImpressionsGood service
mellie m | First ImpressionsIris went above and beyond to help us when I moved out to PCS. She’s absolutely amazing and made the whole process simple and convenient. The facility was great, but the customer service sets it apart
murphy d | Overall ExperienceGreat experience
michael j | Overall ExperienceExcellent service very professional and patient with me. Was very helpful with accommodating my needs.
diane r | First ImpressionsEli Was very patient with me and took the time to show me multiple units to ensure my needs were met. He answered all my questions and even gave me a referral source of moving assistance.
Martin S | First ImpressionsOscar greeted us very professionally, helped us with everything and took us to our new storage bin. Explained everything. He went above and beyond his duty to assist us in every way.
Christopher R | First ImpressionsExcellent service when I went in. Was attended in a promptly manner. Extremely glad i chose to go with uhaul
Isabel M | First ImpressionsAmazing Customer service
christina r | First ImpressionsGreat customer service.
Juan C | First ImpressionsWill rent again
Raul C | Overall ExperienceEverything went smoothly and I was able to unload immediately.
Brandon H | First ImpressionsYou were great thank u
Nakiya R | Overall ExperienceCarmen and Nicole delivered our U-Pods. They were amazing. They maneuvered up our tough driveway perfectly and put the pods exactly where we needed them. Their communication was precise and helpful.
liz Y | Overall ExperienceMy drivers were friendly and efficient. Pleasure working with you.
Valerie L | Overall ExperienceIf I need storage again in El Paso I will be back
karla b | Overall ExperienceNo complaints, better than I was expecting.
Anthony M | Overall ExperienceCustomer Service is great. Mr. Oscar was very helpful. Took the time to show me the facility. Very clean environment. Thank You very much Mr. Oscar for your Great Customer Service.
Justine c | First ImpressionsMove in and move out was an easy process. Facility was clean with a very convenient location.
Damian C | Overall Experiencen/a
Marie C | Overall ExperienceI visited the Northeast location. UBox was not available during the dates I reserved it. I received terrible service. I have already sent a complaint to the regional manager but haven’t heard back.
Melody P | Overall ExperienceHad a very good experience with U-Haul the rates were one of the most competitive. Carmen from the El Paso office was very helpful, she is awesome. U-Haul rocks.
Eduardo L | Overall ExperienceAbsolutely loved this facility. Super convenient and fairly priced. Staff was always very helpful.
Daisy M | Overall ExperienceKeep up the good work. CJ and the crew are very attentive and I appreciate and respect this. Thank you. Francesco
FRANCESCO S | First ImpressionsI appreciate the military discount. Also long term storage rate specials could attract more military (3 year specials for soldiers going overseas with combined vehicle and household storage)
GERALD C | Overall ExperienceThe girls who came out where AMAZING! They came at the perfect time, we’re so nice and accommodating and made sure we understood what we needed to do. So impressed with them, thank you again!!!
erin h | Overall ExperienceI rented the UBoxes for moving so my main contact was with Carmen who did the delivery and pickup. She was awesome! She was knowledgeable and informative and always took my calls if I had questions.
jo c | Overall ExperienceGreat
Ismael O | Overall ExperienceSeveral attendants are helpful and extend themselves to help. Others need to work on their customer service etiquette.
Roxanne M | Overall ExperienceVery nice place. Used it twice now and very good service, clean, well lit. Very secure. Highly recommend.
Cynthia R | Overall ExperienceConvenient and helpful staff.
Kimberly C | Overall ExperienceWas really happy with previous management but noticed changes when the new management took over...
Gheri B | Overall ExperienceThank you for your professionalism
GREG M | Overall ExperienceThank You to all staff for their expertise answering all questions I had. Staff members always eager to help and courteous.
MIGUEL G | Overall ExperienceThe worker was super nice and friendly. He helped me put some boxes in my car and showed me my storage unit !
Brianna L | ReservationThe facility and the staff were very good at taking care of our needs. My only disappointment was that the company does not prorate the payment for the service rendered. Lost almost a full month.
raymund r | Overall ExperienceCarmen was great!!!
Randy M | Overall ExperienceMoving is very difficult, and the U-Haul employees helped to make the transition go smoothly. I am so grateful for everything they did!
carol r | Overall Experiencenice people great facilities
Adam K | ReservationKeep up the good work. I appreciate good work Thank you
FRANCESCO S | ReservationHappy with service
samantha s | Overall ExperienceExcellent customer service.
John P | Overall ExperienceAll at U-Haul always helpful and knowledgeable, great customer service.
John P | Overall ExperienceA Little Bit Pricey at $90.00 per Month but ok for short term.
ronald f | Overall ExperienceI had a good experience reserving my storage and the staff was very helpful.
David R | ReservationI think your boxes should be a more wider.
Iola j | Overall ExperienceVery Helpful , i don't know how else to say it ...Thanks
ronald f | ReservationWhen our car broke down during our move, it was easier to drive all the way across town to the Joe Battle location because we knew with certainty that they would be reliable and take care of our needs
Lorie J | ReservationThis facility had been great to us in our crazy move!!Always friendly and VERY helpful!Great suggestions and they were always ready to assist and give suggestions. I have been very impressed with them
Cynthia R | Overall ExperienceWonderful experience
ronnie g | Overall ExperienceReserved cargo van to empty U-Box into. Van smelled of cat pee and throw up, had a sticky mess under passenger seat. U-Box took 2 hrs to access even though we confirmed twice the day/time we needed it
Aleida B | Overall ExperiencePick up went smooth, good service and most important no problems on the road.
Mario C | ReservationThank you for making my move convenient. Moving is difficult enough without having to worry about storing things.
Ad M | Overall ExperienceJoe Battle staff rocks!
Ad M | Overall ExperienceI was charged when I didn't even have the equipment
megan m | Overall ExperienceGoodjob
majell s | Overall ExperienceGreat service!
HECTOR V | Overall ExperienceAll the employees were always helpful and accommodating. Their assistance was always appreciated.
SYLVIA A | Overall ExperienceI was wrongly and fraudulently charge for may- June 2018.I spoke with all these young people. Steven barraza ,Sergio Contreras , Jose seríano, Pablo,Sheila, Terry Colz. Carlos Padilla will call me.
Yolanda T | Overall ExperienceThe manager was kind, professional and patient to resolve the serious mistakes that Moving Help caused. And although couldn’t fix what moving help did, He offered some solutions and options to help.
CAROL W | Overall ExperienceI had a Ubox delivered. Carmen was kind and communicated well! She was easy to get a hold of if I had any questions.
Soutsada S | Overall ExperienceThank you for your patient I know I was behind in payment but you waited for us to pay you and get our stuff out without rushing us any other location would of sold our stuff but we are very grateful
grace p | Overall ExperienceExcellent
Erika I | Overall ExperienceYou guys rock!!!!
Oliver G | Overall ExperienceGood Staff at this location and the Manager was very helpful.
Jose T | Overall ExperienceExceeded my expectations?
Marco V | Overall ExperienceGreat management. Very helpful. Clean and well maintained. Secure.
William W | Overall ExperienceGreat nice building! Clean inside and out! Friendly staff will recommend to all friends and family!
Jose B | Overall Experience