Customer Reviews for U-Haul Moving & Storage at Joe Battle & I-10

3,335 reviews

1110 Joe Battle Blvd   El Paso, TX 79928

(915) 493-8474

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(915) 493-8474

1110 Joe Battle Blvd
El Paso, TX 79928

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA A  |  Overall Experience 
Rating:
5.0

I was extremely pleased with the customer service I received from Eric. Here is a person you want on your front line of services. This guy multitasking and never lost focus on what he was doing. He explained everything thorough and made sure you understand. My hook-up guy Thomas was on point great manners!

Anthony C 
Rating:
5.0

Cool

Edgar P 
Rating:
5.0

Customer did not leave a comment.

Marie R 
Rating:
4.0

I've rented a trailer from this location before. I've never had a problem and always was pleased and complimented the staff upon returning the equipment. Today I rented a trailer that had poor suspension and seemed to pull and be dragged by my vehicle. The tow (Pull) was heavy on my truck and the lack of suspension forced me to stop and re-strap my tie-downs three separate times. The bounce and extreme jarring for my motorcycle was dangerous and loosen the straps from the anchors. I informed the person that received the trailer just a little over three hours from the time I picked it up of the terrible condition of the trailer and asked him not to rent this particular trailer for motorcycle transport.

ALFREDO S 
Rating:
5.0

Customer did not leave a comment.

Eva V  |  First Impressions 
Rating:
5.0

The girl that took care of me in very good mood and helpful..

hector d 
Rating:
4.0

Customer did not leave a comment.

REBECCA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

forte C 
Rating:
2.0

Staff seemed very unenthusiastic to help, gave me an old truck that was not aligned but had to deal with for 1800 miles, and left without an opportunity to ask any questions. Wanted to stay behind desk.

Fabrizio M 
Rating:
3.0

I am disappointed due the reservation I had was nolonger and now I have to pay for tow units instead ofone10×20

Gricelda G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lovell B 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W  |  Overall Experience 
Rating:
5.0

Exelente servicio de todos los empleados gracias. Todo en general.

Maria N 
Rating:
1.0

I wouldn't recommend you guys , on my return it took me more than an hour , to do the calling on u representative staff, so sorry of a web, and on top of that we had to pay 20 dollars Xtra on returning u van, so sorry returned deal

Arturo S 
Rating:
3.0

Customer did not leave a comment.

Daniel M 
Rating:
4.0

Jorge helped and reassured me if I had any questions or concerns that I can contact him or any of the workers

SHAREECE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guadalupe T 
Rating:
5.0

Customer did not leave a comment.

Mark W  |  First Impressions 
Rating:
1.0

We had our art collection in the U-Haul we even waited for a return because your staff recommended it would be safer for our art . But it bounced around our art and broke the glass on two paintings and this caused one to be punctured we just found out today. We will be turning this over to our attorney next Monday afternoon.

DAVID H 
Rating:
2.0

It was a good rate when we moved in then 3 months down the line it went up then 3 more months it went up again then all of sudden 2 months after that it went up again. I have friends and relatives that have storage units at other facilities and there rent stays the same and some of them have had the unit for over 5+ years. We also felt that the climate control part was never at a comfortable temperature we would go in especially in the summer some times the building would reach up to 80-85 it was really hot inside. To the point I had to take it some of my items that need to be at temp control (not food) out of the unit and in the winter it would drop really low to like 40-50 what it felt like . If I wanted my storage to be the same temp as outside I would have gotten a unit outside. I honestly wouldn’t consider coming back to this facility. The staff were excellent if I had any questions they would answer me. They were also

Gabriel M  |  Overall Experience 
Rating:
5.0

A surprising huge store with a lot of products.

mario l 
Rating:
5.0

customer service was great, keep up the good work.

David V 
Rating:
3.0

I understand that sometimes you don't want to be at work for different reasons, however when a customer goes to uhaul for the first time they are unaware of how the rental process goes for both pickup and drop off. This means that sometimes an explanation is need. With that being said, I was that person that felt lost and the employee that "helped" me was rude and passive aggressive and on top of that add the heat from the hot day and stress from moving. He wasn't telling me what i had to do or anything. He would make faces, huff, and not answer my questions. The employee represents the company and that's how he treats customers. Makes me not want to come back.

Maria P 
Rating:
5.0

Efficient and friendly

Kris M 
Rating:
4.0

Customer did not leave a comment.

arturo m 
Rating:
5.0

Customer did not leave a comment.

Irene L 
Rating:
5.0

Customer did not leave a comment.

Christian M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel K  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

micah c 
Rating:
5.0

Was told I would credit against remaining days but when I closed out was told no credit

Elizabeth S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adriana g 
Rating:
5.0

Customer did not leave a comment.

Michelle M  |  Overall Experience 
Rating:
3.0

The 15 foot truck i was given was the worst piece of equipment i have driven since the Army 35 years ago. I reported the problems when I turned the truck. I do not know the year of the truck, but it was well worn and dated. It d have did not have cruise control for a 700 mile trip, or a charging port for a phone. The truck used more gas than the 26 foot truck I rented two weeks before for the same trip. This 15 footer also had lose steering and to be blunt a pig, and should be removed from service.

THOMAS R 
Rating:
3.0

Major construction is being done in front of this location so it is difficult to get in and out of the location.

Kerry D 
Rating:
5.0

Not having the customer to use an app and conduct an inspection during the appointment time because i had to take 15 minutes of the 5 hours that i reserve the vehicle. what should happen is that everything should be done like paperwork and inspection should done before the reserve time of vehicle not during. I am not able to get that time back doing those tasks now i have to hurry back before my time limit expires.

Damedrist W 
Rating:
5.0

Customer did not leave a comment.

James K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesus C 
Rating:
5.0

Great experience. Very clean store

Richelle K 
Rating:
5.0

Everything was just fine as it is

Raul M 
Rating:
5.0

Customer did not leave a comment.

Justin S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose J 
Rating:
5.0

Customer did not leave a comment.

Chris B  |  Overall Experience 
Rating:
5.0

I loved The cleanliness of the facility. I kept My belongings in storage for 2 years and the dust was very minimal! 10/10⭐️⭐️⭐️⭐️⭐️

Valerie E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter S 
Rating:
3.0

Customer did not leave a comment.

Helen D 
Rating:
5.0

Overall was a great experience for sure will ise your services again

Alfredo R 
Rating:
5.0

Customer did not leave a comment.

Hoye H 
Rating:
4.0

Customer did not leave a comment.

David A  |  Online Move In 
Rating:
5.0

Great customer service Angel! Thank you 👍

Roberto C 
Rating:
4.0

Curteus and friendly service. Great place to rent a moving truck.

Hector B 
Rating:
4.0

Customer did not leave a comment.

Laura H 
Rating:
4.0

It takes a while for employees to show up when you return the truck, it should take less time. The truck had unrequested equipment in it that took volume and wall space. Made my move harder because of it

JESUS M 
Rating:
5.0

Customer did not leave a comment.

Ozzie O 
Rating:
1.0

Customer did not leave a comment.

hector t 
Rating:
1.0

The employees at this location were not friendly and were distracted by other tasks while attending to customers making the customers feel not valued. I rented a trailer from the U-HAUL off of Geronimo and had a great experience which is why I chose to rent from U-HAUL again for this project. Based on the service and poor management at the 1110 Joe Battle U-Haul I will likely use other providers in the future.

Tyler C 
Rating:
5.0

Just keep offering the same great service and they'll appreciate you.

Veronica C 
Rating:
5.0

Everyone was professional and helpful. The process was very fast and easy.

Tania M 
Rating:
5.0

Customer did not leave a comment.

Rhonda M 
Rating:
5.0

Staff was friendly and knowledgeable

Craig S 
Rating:
1.0

First of all the employee upon signing the contract never explain to me about not refunding to me the extra gas that the truck had when I return it. Second they charge me 94.88 and the employee told me it was going to be less. Is not fair, you are stealing from customers.

Claudia B 
Rating:
5.0

Customer did not leave a comment.

Vaughn N 
Rating:
5.0

Customer did not leave a comment.

Deanna G 
Rating:
5.0

Customer did not leave a comment.

Hector V 
Rating:
5.0

ALL GREAT SERVICE... .

juan p 
Rating:
5.0

The staff was extremely helpful. Everyone was fantastic!

MICHAELA G  |  Overall Experience 
Rating:
3.0

Revamp the web system....it's the worst I've seen

Janet E 
Rating:
5.0

Customer did not leave a comment.

Farzan R  |  First Impressions 
Rating:
5.0

Great customer service!!!

DEMIAN S 
Rating:
4.0

Customer did not leave a comment.

FRANK E 
Rating:
4.0

Customer did not leave a comment.

Cynthia G  |  Overall Experience 
Rating:
1.0

I had originally reserved a 26 ‘ U-Haul and then got a call that I was going to have to get a 20’ but yet u charged me for a 26 so disappointed

Stephanie A 
Rating:
5.0

Hi, This location was great and a night&day experience from the drop-off location in Houston. Here our reservation was happily made, and we were promptly helped with the outmost friendlyness and desire to help. The whole process went smoothly and I was happy to be there, whereas I dreaded the dropped off location lack of service and just plainly not honoring our reservation. Kudos to El Paso staff!! Thanks 👍

Raquel D 
Rating:
5.0

Customer did not leave a comment.

eduardo D 
Rating:
5.0

Customer did not leave a comment.

Samuel C 
Rating:
1.0

Customer did not leave a comment.

Emilio M 
Rating:
5.0

Customer did not leave a comment.

Michelle M 
Rating:
5.0

Customer did not leave a comment.

Irma A 
Rating:
4.0

Excellent treat and service.

manuel R 
Rating:
5.0

Customer did not leave a comment.

Johnnie b 
Rating:
5.0

Customer did not leave a comment.

Ruben G  |  Overall Experience 
Rating:
5.0

Have more trailer selection available

PATRICK S 
Rating:
5.0

Customer did not leave a comment.

ERIKA L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel H 
Rating:
5.0

Customer did not leave a comment.

maria v  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank S 
Rating:
5.0

Customer did not leave a comment.

JAMES A 
Rating:
5.0

Thank you all great customer service

Michael M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Gilberto O 
Rating:
5.0

Customer did not leave a comment.

Mayra G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April M  |  Online Move In 
Rating:
5.0

Keep doing what you are doing

Gus M 
Rating:
5.0

Thank you so much for always making it happen. Special thanks to Leo

Carlos G 
Rating:
5.0

Great service and equipment

Hector R 
Rating:
5.0

Customer did not leave a comment.

John V  |  Overall Experience 
Rating:
5.0

Great experience as always. This is my go-to location for truck rentals. Thank you!

James R 
Rating:
3.0

Supply connection for U-haul truck to U-haul car transport trailer. Had to go and purchase my own to ensure vehicle safety.

Gregory L 
Rating:
5.0

Customer did not leave a comment.

Joseph H  |  First Impressions 
Rating:
5.0

Guy who helped me out was extremely helpful

Joseph H 
Rating:
5.0

Customer did not leave a comment.

JVIER Z 
Rating:
4.0

Customer did not leave a comment.

Gerardo J 
Rating:
4.0

Customer did not leave a comment.

Edgar M 
Rating:
4.0

Customer did not leave a comment.

John V  |  First Impressions 
Rating:
4.0

No comment at this time

Charles Y 
Rating:
4.0

Entrance road should be improved and not just a dirt path.

James M 
Rating:
5.0

Customer did not leave a comment.

james m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rey M 
Rating:
5.0

Awesome personnel !!! definitely good U-Haul location for my moving needs.

Jose P 
Rating:
5.0

Customer did not leave a comment.

Victor P  |  Overall Experience 
Rating:
5.0

We had a great experience using this facility. Thank you.

lisa p  |  Overall Experience 
Rating:
5.0

Awesome customer service. Very professional service. No wonder uhaul is the best

Carlos G 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
5.0

Everything went well. I don't have additional recommendations.

Jacqueline G 
Rating:
4.0

This is for UHaul in general. I should have never have needed to go to this UHaul location. After various attempts to get a truck in the first place, it took several Reps to try to help me to get this truck. I got calls dropped, no callbacks, some transfers and horrible customer service all while trying to just simply get a truck from a location where an actual person would be able to assist me. I go to find that that there is a truck parked outside its fenced area ready to be picked up. All it took was one person not to listen to the simple request of a paying customer to set the stage for a terrible experience. I won't say I'll never go back, but if I should, I hope they can do a whole lot better next time. If I can avoid UHaul, I will. This rental wasn't cheap. Unfortunately, customer service doesn't match what they charge. I am so very disappointed in UHaul. Either you need a better training team or a better process to hire Reps who won't leave your customers hanging. I expected so much more from you UHaul.

Yvonne C 
Rating:
5.0

n/a

jose m 
Rating:
5.0

Thank you !!

Jesus S 
Rating:
5.0

Customer did not leave a comment.

Marcela B 
Rating:
2.0

Customer did not leave a comment.

Benjamin P 
Rating:
5.0

Customer did not leave a comment.

RYAN S  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

jared h 
Rating:
5.0

Customer did not leave a comment.

Juan J  |  Overall Experience 
Rating:
5.0

Really clean place and equipment… staff was very professional. Thank you.

Jose l 
Rating:
1.0

Condescending attitude from the two people I dealt with, acting as if I owed them something. Also, I fueled the vehicle before returning it and the guy charged addtl fees because it wasn't on the gauge to his standards. Honestly and fairly a poor experience, will never be going to this location again.

Gerardo L 
Rating:
5.0

Customer did not leave a comment.

Maria C 
Rating:
5.0

Just a friends heads up the cabin had a light cigarette smell.

Carlos B 
Rating:
5.0

Nothing I can think of, the place was clean and the staff was great

Raymond R 
Rating:
5.0

Customer did not leave a comment.

Jorge V 
Rating:
5.0

Customer did not leave a comment.

Lexie R 
Rating:
3.0

Tell them to go somewhere else.

Johnny M 
Rating:
5.0

Very professional and courteous staff all around. They all deserve a raise or at minimum lunch paid for by the company. It’s not often you find younger employees who act like that these days and they deserve more than a pat on the back. Make it happen mr. Manager.

Jesse P 
Rating:
5.0

James was very helpful he told us where everything was at I will recommend this U-Haul facility again thank you guys so much

Victor P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa b 
Rating:
5.0

Everything was perfect including the customer service at the local office

LUIS A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P 
Rating:
5.0

Customer did not leave a comment.

Cynthia R  |  Overall Experience 
Rating:
5.0

I wasn’t there but a few weeks till I was able to find a spot to set up my RV permanently but the staff and the location were very nice. The staff were very friendly, professional, and knowledgeable. They made the experience fun and if I ever come across someone that needs to store and RV, I will definitely recommend this location.

WILLIE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kathryn M  |  Overall Experience 
Rating:
5.0

Outstanding work 🙏

IGNACIO B  |  Overall Experience 
Rating:
4.0

The prices were different from online and posted everywhere. Outside storage had to pay extra for 24 hour access

Thomas R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Itzel B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve v  |  Overall Experience 
Rating:
5.0

TOP NOTCH!!! Cheyann and the three fellas that were there(I don’t remember their names)were absolutely fantastic. Their customer service, professionalism, and overall welcoming demeanor made the experience very pleasant. I look forward to my time of storing my RV there.

WILLIE J  |  First Impressions 
Rating:
4.0

We chose to leave because a different facility was closer and a little cheaper. Mostly closer. Your facility is secure and protected my 5th wheel and I would recommend it to anyone who asks.

Kelly S  |  Overall Experience 
Rating:
4.0

Rental of the trailer unit was not good Poor experience of the staff in Tennessee

Miguel Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAIDA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xochitl R  |  Overall Experience 
Rating:
4.0

I believe the RV/ Trailer storage should be 24 hour access without paying an additional fee. Pretty absurd to pay $10 more per month to be allowed 24 hour access to my camper when I’m already paying $151.50 for storage.

James K  |  First Impressions 
Rating:
5.0

Okay

Javier V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H  |  Overall Experience 
Rating:
5.0

Thank you.

Jose F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristian Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda m  |  Overall Experience 
Rating:
5.0

Exelent location close to the freeway

Jorge C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole G  |  Overall Experience 
Rating:
5.0

Very nice facility. Worked great for the storage of my trailer.

Zachory B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ARIANA M  |  First Impressions 
Rating:
5.0

Great customer service, good experience and friendly faces.

Rachel V  |  Overall Experience 
Rating:
5.0

Clean unit nice staff!

Ashley B  |  First Impressions 
Rating:
5.0

Employees here are awesome ,great service .

Gary S  |  Overall Experience 
Rating:
5.0

I was very pleased to had all my future there for about 2 years and I knew my stuff was very safe there with all the cameras around Thank you very much If I have to use this storage I will used you guys again

Yudilia M  |  Overall Experience 
Rating:
5.0

Your employees were very helpful and sufficient in their work. When I call in to make my payment every month They are very polite. Thank you Have a blessed day...

Belinda E  |  First Impressions 
Rating:
5.0

Keep up the good work..

Jose l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleck R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetrius W  |  Overall Experience 
Rating:
5.0

James was a great help very friendly and informative

Aleck R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loyda M  |  Overall Experience 
Rating:
2.0

My name is David Schneider, I had been a customer of the facility for over 5 years. I either had a storage unit or the RV spot. I had no problems until I was contacted by Jorge, explaining to me that my vehicles no longer fit the requirements to be stored at this location because of new management. I had 2 dodge ram trucks in the rv storage spot one was in mid restoration and the other was a parts truck that was in an accident. I just feel that if you enter into a contract, the contract should stay valid until the contract expires or a new contract is presented and accepted and signed. Many industries and businesses work on the grandfather in type of situations. It was an inconvenience to come all the way across the state to deal with this issue.

David S  |  Overall Experience 
Rating:
5.0

Everything was great.

Arturo R  |  Overall Experience 
Rating:
5.0

Uriel was very helpful showing me to my storage unit and was able to explained well how to access my unit after hours. I also rented a 17 box truck but I forgot his name he was very professional.

raul t  |  First Impressions 
Rating:
5.0

muy amables y buen servicio

diana a  |  Overall Experience 
Rating:
5.0

Thankful for Jorge store manager and staff. Very professional, courteous.

Esteban M  |  Overall Experience 
Rating:
5.0

Best U-haul facility in El Paso. Truck rentals always functional and easy. Indoor storage units are expensive, but clean, secure, and cool enough for storage of items more precious than just the usual Christmas trees and boxes of junk crap. Will use again. Another entrance/exit would be legit… Rojas is trash.

DANIEL K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karina C  |  Overall Experience 
Rating:
5.0

Closer to the freeway,easy access

Jorge C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNESTO I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adolfo G  |  Overall Experience 
Rating:
5.0

N/A

Serge D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra H  |  First Impressions 
Rating:
1.0

My RV was Broken in and My 40 Inch TV WITH A SOUND BAR AND ACESSORIES . NOT GOOD SECURITY TO MANY CONTRACTORS IN AND OUT OF FACILITY AT JOEBATTLE AND ROOJAS JORGE THE MANAGER DIDNT CARE AMD DID NOT DO A REPORT, WAS NEVER CALLED ABOUT IF HE SAW SOMETHING AND ON CAMERAS, DO NOT RECOMMEND TO PARK RV TO MUCG STOLEN ITEMS IN MY RV . AND U HAUL DOESNT CARE.

arturo l  |  Overall Experience 
Rating:
3.0

Someone keeps breaking into our RV. Your cameras are useless without a police report. Cancelled my RV spot and taking elsewhere.

Calvin G  |  Overall Experience 
Rating:
5.0

Personnel and facilities were top notch.

Jose M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo A  |  Overall Experience 
Rating:
5.0

Just climate store feels little hot compares to another areas of the facility but pretty clean and help with moving cars and the elevator

Elizabeth H  |  First Impressions 
Rating:
5.0

Every single member of the staff was customer service oriented.

Eiris V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Itzel B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHARLES B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Job G  |  Overall Experience 
Rating:
5.0

Thank you very much.

ERNESTO I  |  First Impressions 
Rating:
3.0

Many times we went to the unit, there wasn’t much parking. If employees are parking in the loading and unloading area, please have them park somewhere else. Manager didn’t respond to after hours text and call. At least acknowledge the message and tell the customer they need to wait until Monday.

Sara S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Puna U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April C  |  Overall Experience 
Rating:
4.0

The location is not very accessible. There was so so much traffic as well as construction. Other than that, I would have given it an excellent rating.

Irma A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R  |  Overall Experience 
Rating:
4.0

Sometimes when I called this storage directly, they did not pick up the phone, therefore the call went to the main calling center, who gave out incorrect information. And calling center staffs said they will send U-Haul Moving & Storage At Joe Battle & I-10 staff a text of voicemail, then someone will call me back, but never, no one ever called me back.

hon n  |  Overall Experience 
Rating:
5.0

Manny really helped me out with all my needs. Especially when I had questions about moving. Guided me on the right size locker and boxes that I needed. Thank you again manny!

Michael O  |  Overall Experience 
Rating:
5.0

Great customer service, knowledgeable in all areas, hard working, dedicated and committed to the mission of service to others.

Juan F  |  Overall Experience 
Rating: