El cliente no dejó un comentario.Jesus A B.
Customer Reviews for U-Haul Moving & Storage at Joe Battle & I-10
El Paso, TX 79928
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Alicia F.
Please have an alternate way for your customers to notate damage on the vehicle before rental. More and more people (By choice) are migrating away from the smart phones for more simple devices that do not include technology for taking pictures.Daryl N.
I dropped off the trailer during non-office hours, but there was a lot of light that helped me drop the trailer off.Michael S.
El cliente no dejó un comentario.Antonio L.
I made a reservation online, but when I went to go pick it up, it said that a unit had not been assigned to me, which put me a little behind schedule.Araceli R.
El cliente no dejó un comentario.Summer G.
The obvious, lower cost, but that is not going to happen with you or any other business--being honest to demeaning. I would ask that you maintain the level of professionalism and courtesy extended to me during pick up as well as upon return of truck. your crew was fantastic. (maybe consider Military Discount--i was told there was no veteran discount). that does not take away from the praise earned.ARTURO M.
El cliente no dejó un comentario.MICHAEL M.
Correct communication between your representative who answered the phone and your delivery personnel. So much time was wasted because everytime I called I got a different person who didn't know or was confused with the delivery department.Steven L.
Excellent service both over the phone, and in person. I would definitely recommend this location, and would rent here again.JovannyAntonio V. | Overall Experience
They didn't had the truck I needed, so I ended up picking up a smaller truck. Other than that, an average experience.Oscar V.
Very friendly customer service.Elva M.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.VICKIE W.
El cliente no dejó un comentario.Mark R.
3rd time there are fees, charges and mistrepresented, undisclosed charges that have to dispute. Turned in a day early so someone else could rent if needed and barely had left little bit of alfalfa on bumper and back and outrageously overbilled $35!! I will NEVER RENT FROM UHAUL AGAIN. I will buy my own trailer and use my own truck.Norma C.
The staff was actually nice and friendly witch was a shock. usually I have very disrespectful and rude service I'm glad I choose this location both check out and return was smooth and simple. After having a bad day with moving and it's Frustration so having people who do their jobs with a good attitude just makes it all easierElijha P.
I'm very unhappy with this storage unit the staff is rude, the manager is never around and will not return my phone calls. I have several complaints I would definitely like to speak to someone concerning my issues. I still have other storage room rented at this location. Do please have someone get ne a call. 334-782-3629. Edward ElstroEdward E. | Overall Experience
It was good serviceANTONY FLAVIO B. | First Impressions
El cliente no dejó un comentario.Derek S.
El cliente no dejó un comentario.Monica H. | First Impressions
El cliente no dejó un comentario.Art S. | First Impressions
Staff were efficient, courteous, and helpful I washappy with their performance, thanks.Cornelio V.
El cliente no dejó un comentario.Xolotzin B. | Overall Experience
Great service. No issues turning in the equipment!CHRISTOPHER D.
Had great experience renting storage here.Daniel M. | Overall Experience
El cliente no dejó un comentario.Alan S.
El cliente no dejó un comentario.Alejandro L.
El cliente no dejó un comentario.Gerald H.
Uhaul met all of my 2800 mile moving needs in a professional and friendly manner. I can also highly recommend their moving helpers and roadside assistance. They made my self move possible and in the most cost effective way possible. I also rented a storage unit at the end of my move so I could get my things off loaded to turn in my trailer all in one place. The 5x8 trailer was a sweet pull. I highly recommend Uhaul if you're self moving.Kathy k. | Overall Experience
Thanks for the helpWilliam S.
Your on site Manager is amazing and he is on top of things! Good job Carlos! Thank you!GENARO C.
Nice experienceAlfredo C.
El cliente no dejó un comentario.Jaime B.
El cliente no dejó un comentario.Debbie E. | Overall Experience
I was sold non needed and incorrect moving insurance and told it was roadside. The keys are misplaced and first day could have gotten rekey !!!! This is the worst .Norma C.
Great place to store your RV.Dan R. | Overall Experience
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.ROBERT H.
Excellent service. Outstanding support, professional staff. I will be back again.Bret T. | Overall Experience
El cliente no dejó un comentario.frank H.
Very professional and courteous experience; Kudos to the management and staff!PAUL C.
El cliente no dejó un comentario.Alan G.
Service was very helpfulTroy P.
It be better if tank was fuel . I got it below half tankBilly R.
Employees seemed bothered and didn't present a professional attitudeLEONOR M.
El cliente no dejó un comentario.Rosie V. | Overall Experience
El cliente no dejó un comentario.Yolanda F. | Overall Experience
"knowledgeable " employees did not inform that their trucks don't have ramps , and was not able to use their truck for moving because back has a high deck and no ramp , and when i called location the employee argued, not professional . i need to rent a separate truck to do the moving and lost time and resources,NOEL L.
El cliente no dejó un comentario.Anh H.
This location is awesome. Professional, friendly, knowledgeable and helpful. I also was very impressed with my moving helpers that unloaded my belongings into the storage unit there. The trailer was very nice and I would highly recommend uhaul to people inspite of the pickup location letting me drive off with low tread.Kathy K.
Friendly, efficientKathy k. | First Impressions
El cliente no dejó un comentario.Toni L.
El cliente no dejó un comentario.Angel M.
El cliente no dejó un comentario.aaron Z.
El cliente no dejó un comentario.Jose O.
El cliente no dejó un comentario.Tony N.
El cliente no dejó un comentario.Angelisa C.
El cliente no dejó un comentario.Cody B.
El cliente no dejó un comentario.Gabriela P. | Overall Experience
Keep up the good workSerge D.
Only concern was first 3-4 digits on the license plate were faded out (paint removed?) and unable to read at any distance. Trip went smooth with no issues. Customer service agent Manny was great.Victoria H.
Everything was smooth from pick up to drop off.Christian D.
El cliente no dejó un comentario.Christo K. | Overall Experience
Andy was very niceSTANLEY G.
Great service.STUART A.
El cliente no dejó un comentario.Aaron G.
I can always keep my stuff safe in a safe place..Ernestina L. | First Impressions
We were serviced by Ms. Iris. She was extremely courteous and had a very bright attitude. She explained everything in detail. Thank you so much ma'am you definitely know the meaning of customer service.Raul M.
Outside storage area for RVs had people working on projects and was becoming extremely untidy. It would really be terrible if something were to happen to a stored vehicle because of the storage areas were being used as shop space.. My neighboring unit had industrial barrels and tools that were left out after being used in the storage space instead of being used strictly for storage. The rope partition marker was destroyed by the same individuals. I wasn't comfortable with the fore-mentioned issues and that is largely the reason I relocated my RV to another location. I hope you are able to use this critique to keep your facility from losing more tenants who want to STORE their possessions in a location that's used strictly for that purpose.Guy B. | Overall Experience
El cliente no dejó un comentario.Sisenando A.
We loved your storage facility but since we are out of town and are hauling our things to Mexico where we will retire 24 hour accessibility would’ve more convenientTomas E. | Overall Experience
On time delivery and clean vehicleHasan K.
El cliente no dejó un comentario.Rosie V. | First Impressions
Best time ever.Anthony L.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Jheri B.
My experience with U-haul location in El Paso was great. They delivered and picked up the box on time. However, my experience with the U-haul location at Edison NJ was unsatisfactory and was poor. They did not deliver my box on time and the customer service response about the change in delivery date was handled poorly. I will be submitting a formal review with the Better Business Bureau (BBB).Giovanna P.
Nothing to Say, exelent service.Margarito C.
El cliente no dejó un comentario.Timothy J.
El cliente no dejó un comentario.Willie L.
The storage unit was spacious and the employees were always kind. The only complaint I really have is that there's no light in the unit itself. It's only alittle light that shines in from the hallway and that is NOT enough for a big unit.CRISTOFER S. | Overall Experience
El cliente no dejó un comentario.ANTONIO J.
I love the service at this location.. everyone is very friendly and helpfulCristina D.
El cliente no dejó un comentario.Agustin A.
Good customer service and good call backIVAN L. | First Impressions
El cliente no dejó un comentario.Jennay B. | First Impressions
They entered my return location wrong, took me calling around to figure out where I could return itThomas J.
El cliente no dejó un comentario.Raymond S. | Overall Experience
Great serviceDiana B.
El cliente no dejó un comentario.Laura V.
The exterior was not clean and the checkout process was very superficial, a man of a few words.Luis S.
The only issue I had was the I never received the appliances dolly. It wasn't an issue though because I didn't need it anyway. Other than that, we had a great experienceKevin D.
The vehicle smelled horrible. I had to stop and purchase Lysol and Clorox wipes but that only helped a little.Dina P.
El cliente no dejó un comentario.Paul P.
El cliente no dejó un comentario.Gabriela G.
The seal around the driver side door was compromised and that made for a very loud drive due to the excessive wind and road noise.Anthony C.
El cliente no dejó un comentario.Steve B. | First Impressions
Very quick easy check inTanya J.
El cliente no dejó un comentario.ORLANDO T.
El cliente no dejó un comentario.Jonathan R. | Overall Experience
El cliente no dejó un comentario.Joe L.
El cliente no dejó un comentario.Morgan V.
El cliente no dejó un comentario.Rodolfo A.
The staff was good when picking up the truck. The issue was with the truck itself. The front suspension was bad. Tires need to be balanced and aligned. The steering wheel is not centered. The truck bounces ugly and has a death wobble. The breaks squeal. The ac was going in and out. The temperature was over a 100Â° so that wasn't good at all. The door seals and messed up so you can hear the wind coming in. Overall the truck should of never been rented out that was. I paid over $500 for a shitty unsafe truck. Horrible experienceJuan O.
El cliente no dejó un comentario.Ezequiel C.
El cliente no dejó un comentario.Cristina D. | Overall Experience
I was very satisfied and happy with the manager and how he handled my situation.. I really appreciate him for being so patient with me and giving a great solution.. he was very polite and I’d recommend this area always.. very happy Mama DuranCristina D. | First Impressions
El cliente no dejó un comentario.Kaminah T.
Very good service.gustavo C.
El cliente no dejó un comentario.Ismael P.
El cliente no dejó un comentario.Zandor M.
This is the only location that I use on the Eastside of El Paso Texas. Great Customer Service! Keep up the good work guys!MICHAEL H.
Smile more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JUAN C. | First Impressions
Smile more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JUAN C.
Just waiting for my receiptmary L.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.OLMER B. | Overall Experience
El cliente no dejó un comentario.KEVIN L.
All was good, thank you!Robert Z.
El cliente no dejó un comentario.David C.
Is nice peopleFabian L.
El cliente no dejó un comentario.Thomas W. | Overall Experience
El cliente no dejó un comentario.Christine G.
El cliente no dejó un comentario.Gustavo R.
All goodRobert H.
Muy buen servicioAgustin A. | First Impressions
The staff and management helped to resolve my issue in regards to the offer that was provided to me over the phone. At first, their response was a no. However, the manager came in and provided me the deal that was originally offered to me. Now, that is what you expect from leadership. Great staff. Amazing leadership. I will definitely come back, and not alone.Lawrence E. | Overall Experience
the person who attdant me told me to put gas on the truck up to 1/4 of a tank and i put 3gallons of gas i only use it 17 miles i end it paying 48 dollars for the rentalAlfredo A.
El cliente no dejó un comentario.SONIA A. | Overall Experience
El cliente no dejó un comentario.americas HS band boosters I. | First Impressions
Customer service on the phone was horrible and never had right information I was they had me driving all over elpaso with a loaded truckJustin Q. | First Impressions
Keep up the good workSerge D. | First Impressions
El cliente no dejó un comentario.Dagoberto M. | First Impressions
El cliente no dejó un comentario.Jacob G. | First Impressions
I was charged twice. After paying online.Jesus S. | First Impressions
Friendly and courteous Uhaul team.ERROL RAMIREZ T. | First Impressions
Great customer service. Helped out with everything I needed! Team was very active and motivated.Francisco M. | Overall Experience
helpful nd courteous employeesJENEBA T. | Overall Experience
El cliente no dejó un comentario.Luis S. | First Impressions
El cliente no dejó un comentario.Lois T. | Overall Experience
El cliente no dejó un comentario.Giovanna F. | First Impressions
N/aenrique C. | First Impressions
El cliente no dejó un comentario.cassandra h. | Overall Experience
Very knowledgeable, attentive and courteous. Excelentealfonzo m. | First Impressions
El cliente no dejó un comentario.Michelle B. | Overall Experience
El cliente no dejó un comentario.Oscar H. | Online Move In
El cliente no dejó un comentario.Daniela S. | Overall Experience
Great Team!!!!!!!Victor C. | Overall Experience
El cliente no dejó un comentario.Natalie M. | Overall Experience
El cliente no dejó un comentario.Orlando R. | Overall Experience
The staff, at any given time, whether in person or on the phone, are patient with my numerous questions, and helpful in every other aspect of customer service. Never had a negative experience.Hector S. | First Impressions
Helpful staff, would recommend to family and friends!Ryan T. | Overall Experience
El cliente no dejó un comentario.Erica K. | First Impressions
Not what I was expecting at all, not very satisfied with them.DANIEL V. | Overall Experience
I'm very confused I moved into my storage 5 years ago why am I getting this..... Was there a mix up with my account?Ray A. | First Impressions
I really loved storing my things with you however, the rising payments and having to pay to have extended hours were the only reasons why I had to relocate. Service, location and the added security is absolutely wonderful! Hate to have gone.MELISSA V. | Overall Experience
El cliente no dejó un comentario.Chase M. | Overall Experience
El cliente no dejó un comentario.Mario A. | Overall Experience
Ran out of the storage unit I originally selected but they were quick to offer me an alternate unit of the same size so I had no complaints.Mark B. | First Impressions
El cliente no dejó un comentario.JEFFREY GERALD C. | First Impressions
El cliente no dejó un comentario.Annailn T. | First Impressions
Staff was very helpful and friendly and They went above and beyond there at the facility! Thanks everyone who helped me! Made the original reservation better just by their ability to make everything good! The 1-800 numbers promised things that wasn't true and this facility made it right! I appreciate it! Still waiting for the $20 refund for over charging me two days when I had it in before the allowed time they gave me.. sure it will show up soon! It was just yesterdayKatharine B. | Overall Experience
El cliente no dejó un comentario.Rocio O. | Overall Experience
El cliente no dejó un comentario.Cuauhtemoc R. | Overall Experience
El cliente no dejó un comentario.Christina D. | Overall Experience
Good customer serviceVictoria M. | First Impressions
El cliente no dejó un comentario.KENNETH C. | First Impressions
I paid for a full month, after having the storage for 3 years, and needed to move my stuff out for another military move. I asked if I could speak to the manager about prorating the last month since I only used 1 week of the last month fully paid. Knowing Uhaul will make double money on the unit because it can be rented out when I checked out, I didn't think it would be an issue. The service agents refused to let me speak to a manager. Better communication would be a must.Christina N. | Overall Experience
I had storage for over three years and have received fantastic service.ANNA R. | Overall Experience
El cliente no dejó un comentario.CHASITY T. | First Impressions
El cliente no dejó un comentario.Gloria leyva C. | Overall Experience
El cliente no dejó un comentario.Alfonso V. | Overall Experience
El cliente no dejó un comentario.Amelia R. | First Impressions
Everyone here so super nice and helpful.Aaron J. | First Impressions
Everyone we encountered was so nice and helpful.Aaron J. | First Impressions
Iris, Felix, Bobby, and Cj are the bestest!!!Stephanie C. | Overall Experience
Profesional and courteousMaria C. | Overall Experience
Great customer service. It's why I keep coming back.James P. | First Impressions
Shortly after we rented we received a call that a water leak had occurred in our unit due to an error in the fire sprinkler system. The staff was cordial and efficient and took our couches and had them cleaned and the unit was taken care of. We appreciated the professionalism and efficiency of the staff at this location, and will consider this location for any future storage needs!ETHAN F. | Overall Experience
El cliente no dejó un comentario.Nohemi C. | Overall Experience
My experience with U-Haul was very pleasant although I did consider it to be pricy I did keep my storage for 5 months, I also rented 2 9x5 open trailers which were a great help for me. Thank You, Margaret OMARGARET O. | Overall Experience
I will refer to my friendsLucia M. | Overall Experience
I placed a 10x15 storage on hold and paid to upgrade to that size by phone. Picking up truck was good experience until I went to storage area with my belongings that evening and realized I got a 10x10. Different employee said that's all they had available but still same price. Had to jam all my belongings into a tight space to make it work. If I wasn't desperate on time, I would have asked for refund and looked elsewhere.Jerry R. | First Impressions
Muy satisfecha y feliz haber estado con Ustedes por mas de 10 años. Personal muy atento y muy amable. Ampliamente recomendado. De nuevo muchas gracias por todas sus atenciones. Attentamente Sra ChavezDENNIS C. | Overall Experience
The assistant was very helpful The facilities nice and clean Our only inconvenience was that there wasn’t any outside units and we had to move everything inside The price is much better then our other storageTomas E. | First Impressions
El cliente no dejó un comentario.Valerie E. | First Impressions
El cliente no dejó un comentario.Elizabeth A. | First Impressions
I love the fact that I can just call your office and you can take my payment over the phone and you send me my receipt minutes laterGloria E. | First Impressions
El cliente no dejó un comentario.ALAIN G. | First Impressions
El cliente no dejó un comentario.francisco c. | Overall Experience
El cliente no dejó un comentario.Isaac M. | Overall Experience
Staff was very friendly and helpful. They were very patient as to me being disabled I had to ask same questions more than once and they still answered calmly. And they showed me three times how to do alarm. Thank You AllChristina D. | First Impressions
I started process of moving out of my storage. The company closed my accounts before I had given approval to do so. I had paid a month and they decided to rent out one of my storage units, when again, I had not given notice to move out of my 3 units. DOUBLE DIPPING. Not prorated fees. DO NOT USE!Maribel G. | Overall Experience
El cliente no dejó un comentario.Kathleen T. | Overall Experience
El cliente no dejó un comentario.Federico R. | First Impressions
El cliente no dejó un comentario.Michael B. | Overall Experience
El cliente no dejó un comentario.Jose E C. | Overall Experience
El cliente no dejó un comentario.Gerardo G. | First Impressions
I would have thought the rent would be prorated since I left before my due date.David P. | Overall Experience
Gracias.Guadalupe R. | Overall Experience
El cliente no dejó un comentario.MARIA V. | Overall Experience
El cliente no dejó un comentario.JOHNNIE B. | Overall Experience
Didn't like the fact that the gate was open all the time even at night when I drove by it a couple of times. I paid for security service as well not just for storage.Alfredo M. | Overall Experience
El cliente no dejó un comentario.Jordan M. | Overall Experience
There were roaches, i did tell employees. Said they would send fumigator. Next time i went not one roach was found !Ivan B. | Overall Experience
A little pricey but conveniently located and easy accessGerald L. | Overall Experience
Wonderful staff that always did more than they were asked to do, always smiling, professional and just a great fun group to be around with. GraciasRichard D. | Overall Experience
El cliente no dejó un comentario.GEOFFREY E. | First Impressions
El cliente no dejó un comentario.Joseph H. | Overall Experience
Excellent because the service did what I wanted, and that was to store my belongings until I was ready to move. What I didn't like was some service issues, like an outdoor storage was the only one made available for me & my stuff had sand & dust all over it, which blew in from outside. That same clerk was being quite difficult & almost indifferent with my questions regarding the storage. That same counter clerk told me, on another day, that he would be with me in a moment, while he had a customer at the counter. However, a female customer came up as I had, and the same clerk assisted her right away, while still being busy with that same male customer. Other employees were helpful, when I discovered damage on my door & reported it to them. Also, I didn't like the storage fee going up five bucks and didn't prorate me a refund when I moved my stuff out, which would have been done prior to rent due date if it wasn't for the monsoonal flooding and lightning taking place. Overall, service met need, but some people in El Paso need to be considerate of all customers equally, regardless of who the customers are ethnically.Garner W. | Overall Experience
El cliente no dejó un comentario.SERGIO A. | Overall Experience
El cliente no dejó un comentario.Russell B. | Overall Experience
Great friendly service. Very knowledgeable and quick.PABLO C. | First Impressions
Originally, I had a storage unit reserved but when I drove from Florida and arrived in El Paso to the storage facility, they said they didn't have any available (I was lied to). I had to drive around until I found a U Haul facility and after several hours they finally found a storage unit and finally accepted the turn in (return) of my rental truck. The U Haul on Joe Battle were helpful.Floyd D. | First Impressions