Too expensiveLARRY H.
Customer Reviews for U-Haul Moving & Storage at Janaf
Norfolk, VA 23502
(On Raby Rd behind Lowe's)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TROY H.
check your equipment to make sure it is working. I had to drive with my flasher on so they would be able to see the trailers, because the trailer lights with off and on. This shorted out the connection to my truck. You can call me if you do not understand. When I returned the trailer, I told the attendant.JESSEJEROME P.
Customer did not leave a comment.PRACHIPRAVIN C.
Customer did not leave a comment.DEBBIEANN FLOYD B.
Raby road is the best ! They are get me straight every time at this location. This one is further away from my home but I choose them to get the best !TYRAHEATH G.
The girl who checked me in and prepared me for the use, was amazing. She was so kind and patient. As I have not moved for about 30 years. she rocks.DANIELJ R.
Your advertisement is somewhat misleading.GLORIAMARIE B.
To improve you can make it so that a reservation made a month in advance actually reserves the truck at the location you choose. The night before my move I was called by someone from the down town Norfolk office to tell me they wouldn't have my truck and that it was at the Raby Rd. location. What is the point of a reservation if you can't guarantee the vehicle will be at the office nearest to me even if I give a month's notice? This is a confusing and frustrating way to do business. The woman who called to tell me this gave me attitude when I asked why the location was changing. She's probably tired of having to be the front line for a stupid policy. When I went to pick up the truck at the new location I attempted to use the all hours check in using my phone. This was pretty clunky. The truck wasn't in the spot it said it was and I had to wake up my wife so someone could call her and verify her as an alternate contact. After walking all around the the lot I found the truck but with none of the moving equipment I'd paid to rent inside it. When I found an employee she told me they weren't open so I asked how I should get the stuff I'd paid for. She took care of it for me but, had I come as early as planned no one would have been there and I would have had to come back out to get the dolly and pads. Really unimpressed with how all this worked, particularly for a cost of over $100. I'm planning to tell my friends to avoid U Haul if they can and I will certainly do anything I can to give some other truck rental service my money before putting up with this shit again.Matthew C.
Customer service on pointGLORIAGENE B.
Customer did not leave a comment.MELISSADENISE W.
Customer did not leave a comment.jesse J.
Customer did not leave a comment.Julie P.
Excellent service at the counter. He was very thorough and professional.TERRIE M.
Everything was excellentWILLIAMEARL C.
Steve Ivey gets two thumbs up. Not only was he helpful he was multitasking at the same time, talking on the phone, checking in customer and helping another. I would recomend this store to others.JEFFERY S.
Customer did not leave a comment.MICHAELLAWRENCE J.
Customer did not leave a comment.TRENTWILLIAM H.
The app to sign the truck back in is RIDICULOUS and didn't work. I was transferred to so many different agents who would not help me and were rude. It's also a very unsafe policy since I was stuck on site for 40 minutes in the dark, alone as a woman, trying to take pictures. VERY UNSAFE AND UNPROFESSIONAL AND ILL NEVER USE UHAUL AGAIN.DEANNA J.
The clerk was very helpful and courteous. She was friendly and explained everything to me, which made my first times rental go very smoothly.DORISANN M.
I've dropped off at this location before haven't had any issues with them.GUADALUPE A.
Customer did not leave a comment.TODDAUBREY G.
Customer did not leave a comment.MAURICEDUANE R.
Great experience, very professional.Rebekah R.
Customer did not leave a comment.ANGELADENISE K.
Great service!PAUL M.
Customer did not leave a comment.MARQUISTERRENCE D.
Customer did not leave a comment.Alicia M. | First Impressions
Customer did not leave a comment.GINOVINCENT C.
Pickup was confusing and unorganized. Had to wait an extra 45 minutes for new truck but was still same pickup time and drop-off time. Gas meter was low.ANTHONY H.
Smooth process. I was able to reserve online, so check in was fast. Truck was clean and had very low miles. We enjoyed driving it for a few days.John O.
Customer did not leave a comment.Jason V.
Everything was good! Thanks, very smooth pickup, and knowledgeable employee. She was a big help.STEPHENCARL E.
Vernice was very helpful assisting me! Personable! will come here again bc of her customer service!Jazmyne R.
What kind of gas the vehicle takes.Krystal G.
Nothing everything was greatLATOYYARENEE C.
Things were chaotic that day with reservations and not sure if the truck was checked in prior to me getting it but they went out of their way to get me a truck under the circumstances.ALANARENE' B.
Customer did not leave a comment.MARTIN G.
Customer did not leave a comment.CIEARALYNNE L.
Customer did not leave a comment.Vickie R. | Overall Experience
Customer did not leave a comment.MAGDALENEMARINA B.
Customer did not leave a comment.MARYELIZABETH E.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.WENDYIRENE H.
Customer did not leave a comment.Velveta B.
Excellent location that is well staffed and they appear to have just about any piece of equipment that is available from UHaul.JASONBENNETT D.
The woman customer service representative's customer service was amazing.MICHELLENICOLE S.
Great service and friendly staffDONALDRICHARD D.
Customer did not leave a comment.James B.
Have more workers available. Also actually contact the customer when they request a change in the price they are being charged due to an inconvenience on U-Haul's behalf.Derek B.
Just better in parking in returnsOther customers just left vehicles anywhere it was a lot of confusion, butU-Haul agent was very nice and helpful ðŸ˜ŠðŸ˜ŠðŸ˜Šms.JessicaSTACIEDEVONA J.
Jessica was AMAZING her customer service was the bestOLIVERLEE A.
The only concern I have is safety for my things because there is no gate and the other concern I have is that there are mice. My first storage unit had a ton of droppings in it and the mouse trap put inside wasn't filled w mouse poison. The other unit also didn't have any mouse poison in the bait trap. It was quickly rectified by your staff but I'm hoping mice do not destroy my couch and other items. Other than that the staff was really nice and inside the store was very clean.Emily A E. | First Impressions
Truck was a bit worn; seats ripped. Back opening sticks when lifting up.Gino C.
Customer did not leave a comment.HERBERTRAY P.
Customer did not leave a comment.John m. | First Impressions
Customer did not leave a comment.JOHN M.
Toni was amazing! She was knowledgeable, thorough and efficient. She should have a golf cart to run to check units. She literally has to run to 3 different units to ensure I had proper size to accommodate my belongings. She was courteous and caring to ensure I had everything I needed. She should be manager or be training staff. She deserves recognition for her outstanding level of customer service! She was just as good with other customers before me.Gina D. | First Impressions
Everything was great plus the workers was friendly and knowledgeableRobert D. | First Impressions
Customer did not leave a comment.Vickie R. | First Impressions
I rent almost weekly for a couple days for years and never before have I been charged extra day for return 1 1/2 hour beyond exact rental time return ( sat outside for several minutes waiting for someone to come out to check in return & finally went inside with key to return and also on pick up waited over 20 minutes to get vehicle due to errors on customers ahead of meKathleen N.
Customer did not leave a comment.Dynell G.
Everything was great ðŸ‘VICKIEMECHELLE R.
Poor customer service. Was told truck wasn't available the day I rented it. I had to wait until the next day. The next day, poor customer service. Returned truck about 15 minutes late and was charged for another full day with insurance. The manager Toni wasn't empathetic. Was told I couldn't speak with her manager. Must call 1-800 number to do so. I don't plan to use this company ever again!!!MARLENASIMONE S.
I would recommend that the engines be checked out. The rental we had sounded strange from theHELENMARIE R.
Customer did not leave a comment.Gino C.
Customer did not leave a comment.SOLOMONL A.
Have more small trucks available preferably 10 ft trucksLONELLA A.
Customer did not leave a comment.Arthur J.
Customer did not leave a comment.DATHANJAMAAL A.
Customer did not leave a comment.Emmanuel E.
I tried the mobile check In. Could not get it to workSTEPHENTODD C.
Great customer serviceRENALDODWAYNE B.
Customer did not leave a comment.SARAHELIZABETH J.
No Issues.PAUL F.
Customer did not leave a comment.anthony G.
Professional and responsiveBOSMEDRICK T.
Need more guys behind the counter. Understaffed for the level of customers present. Roland, the guy hooking everything up, was doing an outstanding job and was indispensable to getting me hooked up and on the road. I couldn't have done it without him. Thanks!KEVIN S.
The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk. Staff was very friendly and helpful.marshall k. | Overall Experience
The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk.marshall k. | Overall Experience
Very polite and efficient.JOANNER B.
Great customer service and great truck! It was very pleasant and easily done!!WILLIAMLAURIE R.
Customer did not leave a comment.EDWARD O.
Customer did not leave a comment.JUHNARI D.
Good morning. My name is Thomas King phone number (757) 944-3466. I have been using u-hual almost weekly since January of this year. It has been great!!! Great service from several stores that I use. The only problem I had is on this rental. I was charged for insurance but I didn't request it. I never do. How do I go about getting a refund?THOMASLEE K.
Customer did not leave a comment.DINORICARDO C.
Very clean uhaul and the process was smooth for pick upSabria J.
Truck AC did not work, very old and extremely bumpy, smelled horrible.NAFTALI S.
Customer did not leave a comment.CHARLESPATTON W.
Easy checkout process.RICHARDROLAND W.
Customer did not leave a comment.SHARIKAYE S.
Computer was a little slow. Service was good.CAROLYNANITA L.
Customer did not leave a comment.NAKITAD F.
Customer did not leave a comment.ANDREWCHRISTOPHER M. | Overall Experience
Customer did not leave a comment.JASON Y.
Bernice is awesome. Give her a raise. She was extremely helpfulG.G. C.
Friendly and professional service. In and out quick on pickup and drop off.DENNISBRIAN B.
Customer did not leave a comment.Juan E.
More than one person running the counter. Better customer service.Lorielee J.
Just need to really check to make sure that the person has return the equipment or truck before calling the person to fine out what time are you going to return the itemNADINEBOULDIN T.
Customer service is fantastic here. Only recommend doing something about the rats and leaks in storage.marshall K.
I had reserved a storage unit at this location but when I arrived there was no storage available! And was told that U-Haul usually overbooked storage units there and that I would have to find a storage unit somewhere else! Not happy!!!Judson B.
Customer did not leave a comment.DANCHRISTOPHER G.
Customer did not leave a comment.CAROLYNGILLS M.
I did get the car with 20/ less than full and I return in Full and no one call me for any credit until now I put more than 25 extraHESHAMABDELRADY H.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.CASSANDRASAVAGE E.
Honestly probably some of the worst customers service I've had. I wait for an hour and a half for him to help put a lock on my unit the lock he didn't tell me I had to by when I came in 10am that morning as well as he didn't give me the lock to lock up our truck. I had to come in a second time to get everything I needed and waited over an hour for something as simple as lock. I called earlier in the day to see if it was okay to park our uhaul there overnight which he agreed we got there and he gave us a spot then walked away came back two minutes later and said actually don't park here they'll steal parts off the truck and told us to park at Walmart even though he parked us surrounded by trucks and we called ahead to approve. End up being late to work when there was a 2 hour window; didn't have anything I needed for the units; as well as the guy just being unhelpfulJADEIYANA B. | First Impressions
Autumn on Monticello and Chris on Taby went above and beyond to help me. Chris had 5 or 6 people wanting him or call for him or waiting in line and he was amazing. He started focused, kind, patient and professional. I was so impressed with his multitasking abilities. There was a young lady there training and she jumped right in and helped every way she could. You have amazing people working for you here in Norfolk VA.Christy S. | First Impressions
experience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.Charles B. | First Impressions
I still need to leave hereVICTOR A. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!