Pickup was confusing and unorganized. Had to wait an extra 45 minutes for new truck but was still same pickup time and drop-off time. Gas meter was low.ANTHONY H.
Customer Reviews for U-Haul Moving & Storage at Janaf
Norfolk, VA 23502
(On Raby Rd behind Lowe's)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Smooth process. I was able to reserve online, so check in was fast. Truck was clean and had very low miles. We enjoyed driving it for a few days.John O.
El cliente no dejó un comentario.Jason V.
Everything was good! Thanks, very smooth pickup, and knowledgeable employee. She was a big help.STEPHENCARL E.
Vernice was very helpful assisting me! Personable! will come here again bc of her customer service!Jazmyne R.
What kind of gas the vehicle takes.Krystal G.
Nothing everything was greatLATOYYARENEE C.
Things were chaotic that day with reservations and not sure if the truck was checked in prior to me getting it but they went out of their way to get me a truck under the circumstances.ALANARENE' B.
El cliente no dejó un comentario.MARTIN G.
El cliente no dejó un comentario.CIEARALYNNE L.
El cliente no dejó un comentario.Vickie R. | Overall Experience
El cliente no dejó un comentario.MAGDALENEMARINA B.
El cliente no dejó un comentario.MARYELIZABETH E.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.WENDYIRENE H.
El cliente no dejó un comentario.Velveta B.
Excellent location that is well staffed and they appear to have just about any piece of equipment that is available from UHaul.JASONBENNETT D.
The woman customer service representative's customer service was amazing.MICHELLENICOLE S.
Great service and friendly staffDONALDRICHARD D.
El cliente no dejó un comentario.James B.
Have more workers available. Also actually contact the customer when they request a change in the price they are being charged due to an inconvenience on U-Haul's behalf.Derek B.
Just better in parking in returnsOther customers just left vehicles anywhere it was a lot of confusion, butU-Haul agent was very nice and helpful ðŸ˜ŠðŸ˜ŠðŸ˜Šms.JessicaSTACIEDEVONA J.
Jessica was AMAZING her customer service was the bestOLIVERLEE A.
The only concern I have is safety for my things because there is no gate and the other concern I have is that there are mice. My first storage unit had a ton of droppings in it and the mouse trap put inside wasn't filled w mouse poison. The other unit also didn't have any mouse poison in the bait trap. It was quickly rectified by your staff but I'm hoping mice do not destroy my couch and other items. Other than that the staff was really nice and inside the store was very clean.Emily A E. | First Impressions
Truck was a bit worn; seats ripped. Back opening sticks when lifting up.Gino C.
El cliente no dejó un comentario.HERBERTRAY P.
El cliente no dejó un comentario.John m. | First Impressions
El cliente no dejó un comentario.JOHN M.
Toni was amazing! She was knowledgeable, thorough and efficient. She should have a golf cart to run to check units. She literally has to run to 3 different units to ensure I had proper size to accommodate my belongings. She was courteous and caring to ensure I had everything I needed. She should be manager or be training staff. She deserves recognition for her outstanding level of customer service! She was just as good with other customers before me.Gina D. | First Impressions
Everything was great plus the workers was friendly and knowledgeableRobert D. | First Impressions
El cliente no dejó un comentario.Vickie R. | First Impressions
I rent almost weekly for a couple days for years and never before have I been charged extra day for return 1 1/2 hour beyond exact rental time return ( sat outside for several minutes waiting for someone to come out to check in return & finally went inside with key to return and also on pick up waited over 20 minutes to get vehicle due to errors on customers ahead of meKathleen N.
El cliente no dejó un comentario.Dynell G.
Everything was great ðŸ‘VICKIEMECHELLE R.
Poor customer service. Was told truck wasn't available the day I rented it. I had to wait until the next day. The next day, poor customer service. Returned truck about 15 minutes late and was charged for another full day with insurance. The manager Toni wasn't empathetic. Was told I couldn't speak with her manager. Must call 1-800 number to do so. I don't plan to use this company ever again!!!MARLENASIMONE S.
I would recommend that the engines be checked out. The rental we had sounded strange from theHELENMARIE R.
El cliente no dejó un comentario.Gino C.
El cliente no dejó un comentario.SOLOMONL A.
Have more small trucks available preferably 10 ft trucksLONELLA A.
El cliente no dejó un comentario.Arthur J.
El cliente no dejó un comentario.DATHANJAMAAL A.
El cliente no dejó un comentario.Emmanuel E.
I tried the mobile check In. Could not get it to workSTEPHENTODD C.
Extraordinario servicio al clienteRENALDODWAYNE B.
El cliente no dejó un comentario.SARAHELIZABETH J.
No Issues.PAUL F.
El cliente no dejó un comentario.anthony G.
Professional and responsiveBOSMEDRICK T.
Need more guys behind the counter. Understaffed for the level of customers present. Roland, the guy hooking everything up, was doing an outstanding job and was indispensable to getting me hooked up and on the road. I couldn't have done it without him. ¡Gracias!KEVIN S.
The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk. Staff was very friendly and helpful.marshall k. | Overall Experience
The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk.marshall k. | Overall Experience
Very polite and efficient.JOANNER B.
Great customer service and great truck! It was very pleasant and easily done!!WILLIAMLAURIE R.
El cliente no dejó un comentario.EDWARD O.
El cliente no dejó un comentario.JUHNARI D.
Good morning. My name is Thomas King phone number (757) 944-3466. I have been using u-hual almost weekly since January of this year. It has been great!!! Great service from several stores that I use. The only problem I had is on this rental. I was charged for insurance but I didn't request it. I never do. How do I go about getting a refund?THOMASLEE K.
El cliente no dejó un comentario.DINORICARDO C.
Very clean uhaul and the process was smooth for pick upSabria J.
Truck AC did not work, very old and extremely bumpy, smelled horrible.NAFTALI S.
El cliente no dejó un comentario.CHARLESPATTON W.
Easy checkout process.RICHARDROLAND W.
El cliente no dejó un comentario.SHARIKAYE S.
Computer was a little slow. Service was good.CAROLYNANITA L.
El cliente no dejó un comentario.NAKITAD F.
El cliente no dejó un comentario.ANDREWCHRISTOPHER M. | Overall Experience
El cliente no dejó un comentario.JASON Y.
Bernice is awesome. Give her a raise. She was extremely helpfulG.G. C.
Friendly and professional service. In and out quick on pickup and drop off.DENNISBRIAN B.
El cliente no dejó un comentario.Juan E.
More than one person running the counter. Better customer service.Lorielee J.
Just need to really check to make sure that the person has return the equipment or truck before calling the person to fine out what time are you going to return the itemNADINEBOULDIN T.
Customer service is fantastic here. Only recommend doing something about the rats and leaks in storage.marshall K.
I had reserved a storage unit at this location but when I arrived there was no storage available! And was told that U-Haul usually overbooked storage units there and that I would have to find a storage unit somewhere else! Not happy!!!Judson B.
El cliente no dejó un comentario.DANCHRISTOPHER G.
El cliente no dejó un comentario.CAROLYNGILLS M.
I did get the car with 20/ less than full and I return in Full and no one call me for any credit until now I put more than 25 extraHESHAMABDELRADY H.
El cliente no dejó un comentario.MICHAEL V.
El cliente no dejó un comentario.CASSANDRASAVAGE E.
El cliente no dejó un comentario.MICHELLEDENISE O.
Nothing I can think of. My experience was great. Was in & out on both the pick up & drop off of the truck.SEANCHATTANA J.
El cliente no dejó un comentario.HOWARDGEORGE B.
Wasn't the location I requested but it was ok. A little farther.RICHARD M.
El cliente no dejó un comentario.RALPH T.
The staff was not super friendly, but they got the job done!Mariah M.
El cliente no dejó un comentario.JAMESHERBERT C.
Only complaint was I paid for a dolly and didn't receive one.LeighAnn H.
Everything was goodRoberto A.
7am. Truck was ready and team was on top of things. Thanks.Andrew W.
El cliente no dejó un comentario.Nestor V.
The Uhaul experience as a whole was awful. I didn't even find a place to move yet but I took my items and place them in another storage facility because I refuse to give uhaul another penny. They inconvenience me twice before I even place my items on site they couldn't find my ubox and did not care at all. They put my ubox up before I even finished packing it because there store did not have the orange covers to go on them (not my fault) so I had to take off of work to pack my ubox for a second day. Then the day (8/17/2021) I went to remove my items I talk to the uhaul customer rep and I told her I would like for my box to be pulled by 830am when I arrived around 11am they still had not pull my box down and I had to wait another 30 minutes for them to pull it, Major inconvenience. I was told I had until 645pm to get my items out the ubox then they would be putting it back in the warehouse. The girl in the store asked me if I could let her know when I was finished and I agreed. I did about 3 trips back in forth in my car then decided to stop and wait a few until some friends got off to help me move the big items. I returned about 5-515pm and they had yet again put my box up. Not just inconvenience me this time but the people who took time out their day to help and the associate had the nerve to ask me if I could come back tomorrow I couldn't believe it. I was told I had until 6:45pm to remove my things and then was asked if I could let them know when I was leaving. It wasn't 6:45pm nor did I let them know I was finished so I was not sure why they took it upon themselves to return it to the storage then try to act like I'm inconveniencing them because I want my items. I will never recommend U-Haul the Ubox is definitely a good ideal but the U-Haul company sucks. At $106.00 definitely not worth all the loops you got to jump through.Shanell G.
El cliente no dejó un comentario.WILLIAMBILLY H.
El cliente no dejó un comentario.BRANDONJAMES B.
The truck smelled like piss, it was given to us dirtyAlexander B.
We dropped off the truck, took a picture of the instructions on the door to return on line. Went home, started the procedure for returning the truck. Realized we had to go back to the location, so we did. We had dropped the keys and locked the truck so we couldn't take the necessary pictures, so it would not allow us to return on line. After an hour, we gave up. NOT EVERYBODY is computer savvy and can do that. We, I guess are one of those people.BARRYLEE D.
Cost per mile is way too high if you have to travel.WILBURFRANK T.
It's nothing to do with the location, but uhaul as a whole needs to revamp their check in/out procedures. During my pickup I needed to input a contact that uhaul can reach out to. I gave my wife's phone number and then got a message saying she didn't answer and I have to start my whole check out process on the app again. I was easily 10 minutes into the check out. Needless to say I will not be using the pointless app anymore. I still had to go inside and get the keys!Luke C.
Truck was clean inside but the outside could have been sprayed.DAPHNEGABRIELLE H.
I was charged $44 even though the receipt says $30Lajoi K.
please try making the check out process faster.ARTHURL F.
El cliente no dejó un comentario.MONDRECUSDASAUN G.
El cliente no dejó un comentario.RICHARDDALE E.
Have more VansSHANNONDERYLL D.
El cliente no dejó un comentario.Devin S.
El cliente no dejó un comentario.Devin S.
Continue with the great work. Both employees were spot on delivery of great serviceCHRISTOPHERJOSEP B.
I am being charged for a storage room I do not have. I have called this Virginia location directly. I have called go uhaul 800 number. I was told someone would call me back on both numbers. I have not been called. It is the second month that I have had to call about charges that need to be reversed. I wait on hold for hour and get no where. Frustrated.Debra S.
Truck was horrible mechanically. Customer service was average.ALICIAMARIE C.
U-Haul has the absolute worst customer service. This whole rental experience was terrible. The manager damaged the u-box and broke the trailer. Didn't realize it until we filled the box. Had to wait several hours for a new box to be delivered so we could unload and reload our items. Made a formal complaint with U-Haul corporate office and was promised a phone call within 3 days from the manager. No call. Not surprised. Before our next rent was due we picked up boxes and returned them empty. Was charged for another month even though we no longer have the boxes any longer.Leeanne P.
Honestly probably some of the worst customers service I've had. I wait for an hour and a half for him to help put a lock on my unit the lock he didn't tell me I had to by when I came in 10am that morning as well as he didn't give me the lock to lock up our truck. I had to come in a second time to get everything I needed and waited over an hour for something as simple as lock. I called earlier in the day to see if it was okay to park our uhaul there overnight which he agreed we got there and he gave us a spot then walked away came back two minutes later and said actually don't park here they'll steal parts off the truck and told us to park at Walmart even though he parked us surrounded by trucks and we called ahead to approve. End up being late to work when there was a 2 hour window; didn't have anything I needed for the units; as well as the guy just being unhelpfulJADEIYANA B. | First Impressions
El cliente no dejó un comentario.Steven B. | First Impressions
Autumn on Monticello and Chris on Taby went above and beyond to help me. Chris had 5 or 6 people wanting him or call for him or waiting in line and he was amazing. He started focused, kind, patient and professional. I was so impressed with his multitasking abilities. There was a young lady there training and she jumped right in and helped every way she could. You have amazing people working for you here in Norfolk VA.Christy S. | First Impressions
Too many rat in the unit that gets over all your things plus when it rain all my stuff got wet somethings were messed up.apache G. | Overall Experience
El cliente no dejó un comentario.ALISHA M. | Overall Experience
I like the fact that the storage unit was the exact same as the truck that I rented itChristopher S. | Overall Experience
El cliente no dejó un comentario.Barbara H. | Overall Experience
Awesome storage company.JOYCE M. | Overall Experience
El cliente no dejó un comentario.lutricia S. | Overall Experience
Bathroom was filthy. No toilet paper or paper towels. The male staff member was belligerent, obnoxious, and rude. The female staff member was extremely helpful. The manager needs more than three staff members working as they could not handle the load of customers.Justin V. | First Impressions
El cliente no dejó un comentario.lutricia S. | First Impressions
experience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.Charles B. | First Impressions
I still need to leave hereVICTOR A. | First Impressions
Your customer service at this location is excellent. The guy that waited on me was outstanding because this was my first time using U- Haul.JOYCE M. | First Impressions
Servicios adicionales en esta ubicación
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