Customer Reviews for U-Haul Moving & Storage at I-45 & Richey

4,157 reviews

16405 I-45 N   Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

(281) 440-5113

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 440-5113

16405 I-45 N
Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I hae always received excellent friendly service at this location.

suandra m 
Rating:
5.0

Customer did not leave a comment.

Edward M 
Rating:
3.0

First of all the two woman should know that I'm the customer not!! the worker who should be hooking everything up without no mouth so it would be a safe trip!! they need more customer training the trailer hookup crew with the long nails!! Second thing I check the trailer and the tires out to make sure they was good to find out later down the road!!! the tires didn't match!!! one side was a ST205/75R15 On one side and a 205/65R15 On the other side because I'm looking in the mirror and it looks like the trailer is leaning to one side but I don't have anything that heavy in it!!! so when I stopped is when I found out the tires didn't match!!! WTH!! But the worker behind the counter was EXCELLENT!!!

Terrance S 
Rating:
5.0

Corey and Shay were fantastic to work with, organized and aware of the issues that I encountered they were enormously helpful upon my return Corey, thank you for all you have done with me to get resolution to my situation You Completely restored my faith in Uhaul Blessings and Favor KJM

Kevin M 
Rating:
5.0

They don’t have enough appliance dollys available on the weekends in Houston Texas. The employees are very professional and friendly. Thanks

Danitza C 
Rating:
5.0

The customer service Rep was awesome. This particular location never disapoint.

Nalkio M 
Rating:
5.0

Prices too high per mileage too many fees people were nice though

Phillip M 
Rating:
5.0

Mr.Cory was very courteous and very polite

mia e 
Rating:
3.0

Uhaual needs newer equipment. The 6 by 12 trailer that I rented was old but maintained with new tires. Uhaual needs a new fleet.

Richard G 
Rating:
5.0

You have a good and excellent employee. The do excellent job the exceed the expectations. Available to listen and pay attention to the situation and needs of customers. I have observed a united team, their goals is to satisfy the customers and they are very helpful. Good and excellent Team!!! 🙏🏽❤️

RUTH K  |  Overall Experience 
Rating:
4.0

Very helpful and prompt with responsive communication.

Jorge S 
Rating:
5.0

Customer did not leave a comment.

FREDDIE C 
Rating:
3.0

Customer did not leave a comment.

Misty B 
Rating:
5.0

Customer did not leave a comment.

ATHERA S  |  Overall Experience 
Rating:
5.0

Top Notch already 👌

MICHAEL S 
Rating:
5.0

Great communication! Great service! Keep up the good work! A pleasure working with this location.

robert o 
Rating:
4.0

Customer did not leave a comment.

Wilhelmenia D  |  Overall Experience 
Rating:
5.0

A great experience. Everything was ready when I arrived and the truck was clean. The floor was still when I received it. My only thing would be to dry it before in case someone slips and falls. It did dry out before we started loading it which was good. The customer service was excellent.

Tasha A 
Rating:
4.0

Organized

Tyler H 
Rating:
5.0

Customer did not leave a comment.

Kasmir H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin M 
Rating:
5.0

Not applicable

Diana R 
Rating:
5.0

Cory was very helpful and personable. There isn’t anything that needs to change.

Johnniea R 
Rating:
5.0

Customer did not leave a comment.

LORRAINE B  |  First Impressions 
Rating:
5.0

More lower levels for clients

LORRAINE B 
Rating:
5.0

Customer did not leave a comment.

Kenisha J 
Rating:
5.0

Awesome Group of People. They go over and beyond to be Helpful

LeChelle B  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful and made sure my rental experience was very good and safe, I will highly recommend this location and U-Haul for your moving and storage needs. Thanks Mr T.R.Hayden

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Keyanna K 
Rating:
5.0

great location but drop off key box needs better signage from the entrance- couldn't find

Mark S 
Rating:
5.0

Keep up the great work

Anthony W 
Rating:
3.0

My storage was extremely expensive for the little bit of space it had also it needs to be sprayed more often for pest

CAZELL M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell B 
Rating:
5.0

Good job.

Hank R 
Rating:
2.0

We were charged for a one way truck, even though we were well within distance to bring it back, and were given the excuse otherwise cause I wasnt from instate so we were unable to round trip it. The gas gauge was near empty(1/8 tank) and had the mileage for our trip matched (50mi -we only used 34), but we were told it had to be filled well past what was used to 1/4 tank. Wasnt till we brought it to another drop off site (as instructed by the original employee to do so) that we found out we were overcharged, payed for to much gas and wouldnt be getting a deposit back. I ask that you make it clear for any parties what the diffrence in rates are, and that you require them to only fill to what it was when It was given.

michael m 
Rating:
5.0

Customer did not leave a comment.

Richard A 
Rating:
5.0

Customer did not leave a comment.

Cedric B 
Rating:
5.0

I had a great visit, good customer service

Sandra B 
Rating:
4.0

No. Thank your for the seven years on your facility

Theodore T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortney W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ratacha f 
Rating:
5.0

Customer did not leave a comment.

Michaela o  |  First Impressions 
Rating:
5.0

Perfect

CHRISTOPHER N 
Rating:
5.0

Cory was awesome. He was efficient he explained everything really well. He's a very kind-hearted person and you can tell it just because of the way he was with the customers and myself. He does a great job.

Yolanda R  |  First Impressions 
Rating:
5.0

Nothing that I know of

Lovely C 
Rating:
5.0

Corey was absolutely amazing!!!! And we had the pleasure of being the first customers in their new building!!!! Very nice and clean!!!! Well stocked with everything we needed to make it easy to move our things into the storage. And Corey’s customer service was spectacular!!!!! And He assisted us when we returned the rented U-haul truck.

Dajonette H  |  First Impressions 
Rating:
5.0

Everyone was helpful and nice I will be a returning customer thank you 😊

Kasmir H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Licy C 
Rating:
5.0

Maintain your present standard.keep it up

Mikepeter O 
Rating:
5.0

Customer did not leave a comment.

Loran B 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
5.0

Natasha and Corey were excellent in customer service and very accommodating when I was late for my appt. Natasha even conversed with my daughter and gave her something to draw with while I checked out. Very appreciative.

Joshua G 
Rating:
5.0

Corey was extremely helpful with all of my questions and got me sorted quick. Great service.

Samantha D 
Rating:
5.0

Customer did not leave a comment.

Ismael C 
Rating:
5.0

Make sure you check to make sure your equipment is returned before you send out an email saying it hasnt been returned yet.. that really pissed me off.. we returned trailer (early) the same day at specified location and then recieved an email on tuesday saying it had not been returned ... NOT COOL AT ALL... other than that everything else was great

jennifer g 
Rating:
4.0

Computers always broke or down

Dorothy D 
Rating:
5.0

Great customer service. All the staff was very friendly and helpful.

Jacqueline E 
Rating:
5.0

Customer did not leave a comment.

Chandra R 
Rating:
4.0

System to rent units in general is always having technical problems . Not only at these location Would really appreciate if that could be taken care of ASAP Thank you

Luis G 
Rating:
5.0

Same thing every thing was great thanks Isaiah

Isaiah L 
Rating:
5.0

Customer did not leave a comment.

Kashena B 
Rating:
5.0

Stop trying to get people to use an app for a service they typically dont use often

Marlouise C 
Rating:
4.0

Customer did not leave a comment.

rashaar f 
Rating:
5.0

Very nace in here speak spanish is very good for me thank atención por la señorita que habla español excelente un millón de gracias excelente gracias y me gusta la locacion

Wilver L 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
4.0

Customer did not leave a comment.

Katandra P 
Rating:
5.0

Directions towards /pointing to the key drop off box.

Lynn M 
Rating:
5.0

N/A

Tonisha W 
Rating:
5.0

Customer did not leave a comment.

Jordan B 
Rating:
5.0

Customer did not leave a comment.

Courtney B 
Rating:
2.0

I had to unnecessarily move earlier then except due to one of your male employees I was given a truck I guess for a negotiation. I feel rushed due to this unnecessary incident. If I’m unnecessarily charged after I was told by two U-Haul managers that the fee will be waived. However y’all keep charging my card or sending me receipt after our discussion. I can’t keep my mouth shut especially if this was only offered to put me in debt. Knowing the reason I really had to leave my unit early. The manager at the location was nice and nothing but unstanding very helpful. Just hope and pray their have better staff tg

Daisy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shauntraniece w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAEJA F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diego p 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

Great People, Great Service!

Charles P 
Rating:
5.0

Customer did not leave a comment.

melisha l 
Rating:
5.0

Corey was great !

Isaiah K 
Rating:
5.0

Thanks

endy o 
Rating:
5.0

Thanks

endy o 
Rating:
5.0

n/A

EVELYN W 
Rating:
5.0

Thank you Corey you always make it easy for me and I appreciate that 😁😌

Alissa R 
Rating:
5.0

Excellent

DENIS C 
Rating:
5.0

Customer did not leave a comment.

Leo M 
Rating:
5.0

Customer did not leave a comment.

BRANDON C 
Rating:
3.0

Please make sure you are told correct information. Was told that we have five days to return rental however was told by drop off that it was one day that we have to return but allowed 5 days. Information was not explained correctly

jaquaris b 
Rating:
5.0

Customer did not leave a comment.

Tristan N 
Rating:
5.0

Customer did not leave a comment.

Cassandra C 
Rating:
5.0

Customer did not leave a comment.

Krissinda R 
Rating:
5.0

Customer did not leave a comment.

Janessica C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathlene C 
Rating:
5.0

Customer did not leave a comment.

Kamie R 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
5.0

Customer did not leave a comment.

Connie B 
Rating:
5.0

Great working staff

Christopher F 
Rating:
5.0

Customer did not leave a comment.

Melissa A 
Rating:
4.0

Customer did not leave a comment.

abel s 
Rating:
5.0

Customer did not leave a comment.

jessie x  |  First Impressions 
Rating:
5.0

N/A

JAMERYOUS W 
Rating:
3.0

Fix the gas gauge It wasn’t correct and I’m being over charged

Daisy R 
Rating:
5.0

Very good customer experience 5***** s

PAUL K 
Rating:
5.0

Love U-Haul and their employees. Everyone so friendly

Connie R 
Rating:
3.0

The facilities card readers were difficult to operate. Temperature was always on the top side in the summer. There wasn’t enough lighting to see inside the storage unit.

William S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy S 
Rating:
5.0

Wonderful service

Andrea M  |  Overall Experience 
Rating:
4.0

Representative was fast and professional

Tiya B 
Rating:
5.0

Great job you guys! Amazing customer service at both locations I went to.

Anthony J 
Rating:
5.0

Helpful people

JOHN B 
Rating:
4.0

discontinue ID scanning using customer phone

ruby j 
Rating:
5.0

Always Professional and Courteous

Coletta S 
Rating:
5.0

Going and coming staff was very professional and helpful thank you

crystal h 
Rating:
5.0

Customer did not leave a comment.

Latonya W 
Rating:
5.0

Customer did not leave a comment.

Pedro E 
Rating:
5.0

Customer did not leave a comment.

Towonna J 
Rating:
5.0

Perfect

James J 
Rating:
5.0

Justin was very helpful and friendly

Cleber D 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Customer did not leave a comment.

Catrina L 
Rating:
5.0

This is my 2nd. Time renting a truck from U-Haul, I love it. Seriously I don’t have any comment on how will you improve for the next customer, basically everything was great.

Maher B 
Rating:
5.0

Staff was friendly and professional. No improvements necessary.

Terri O 
Rating:
4.0

Manager at Richey facility is Outstanding Manager. He was very helpful, informative and considerate. Rare find these days!

Beth D  |  Overall Experience 
Rating:
5.0

Your storage was very safe for myself/family. I was concerned at first of any type of bugs or animals getting into the facility. You/ your staff keep a very neat and clean facility there were no bugs or any type of animal was seen of no kind. Will continue to use your facility in the future if needed. Your staff was also very nice. Thank you.

Connie S  |  Overall Experience 
Rating:
5.0

The guy corey was very helpful. He was very understanding because i was rushing for work. He got me in and out with no problem very good service

Linda B  |  First Impressions 
Rating:
5.0

Everyone is so helpful and friendly ….. Best location I’ve dealt with thus far.

Virgil C  |  First Impressions 
Rating:
5.0

Everything worked out well for me

simon b  |  First Impressions 
Rating:
5.0

Everyone was friendly and went above and beyond to make sure I was satisfied.

Virgil C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosella J  |  First Impressions 
Rating:
5.0

Corey really change the mood of my day.....I was recently locked out of my apt and I was very stress out but when I came to get my truck just the service he gave made everything a lot better thanks Corey sometimes a little goes along way

LaPortia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard G  |  First Impressions 
Rating:
3.0

The expensive

CYNTHIA R  |  First Impressions 
Rating:
3.0

Average only because of how you pay one price but when you’re finished they always seem to take out more.

CYNTHIA R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

toni r  |  First Impressions 
Rating:
3.0

The actual storage unit was not lit . It was hard to see without a flashlight. My storage unit had rat droppings and nest built inside of it as well as rat droppings on my furniture

Lisa T  |  Overall Experience 
Rating:
5.0

All was well, great courtesy service.

Connie S  |  First Impressions 
Rating:
5.0

Corey is excellent and professional

DAWANA O  |  Overall Experience 
Rating:
5.0

I was having a moving crisis, and Corey Weaver genuinely came to the rescue and saved me from all my cares and the hassle of finding a storage unit. He is loving caring and truly has a customer's best interest in mind. The forklift driver staff member who was on duty with him was also so kind, helpful, and friendly! On my actual move in day, the owner made my move in easy and convenient, and he honored the reservation the GM reserved for me. Thank you

Whitney H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel E  |  Overall Experience 
Rating:
5.0

Corey was very professional and accommodating

Daija M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lane S  |  First Impressions 
Rating:
5.0

They were so helpful to me. They even helped me with putting my stuff in storage. They were perfect.

Jamie S  |  First Impressions 
Rating:
5.0

Thanks for the time and help.

Kami J  |  First Impressions 
Rating:
5.0

Thank you

Keyera M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jasmin b  |  Overall Experience 
Rating:
5.0

I’ve had my storage for 2 years never had any problems…. The staff is always friendly and very helpful love everything about them

kamilah d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harrison b  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jermaine E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Courtney C  |  First Impressions 
Rating:
5.0

I had a messed up contract and a messed up truck and auto transport and this location did their best to accommodate the miscarriage of Justice.

Derick F  |  First Impressions 
Rating:
4.0

Everybody at this facility went above and beyond for me very helpful even help me physically move things in . The gentleman Roseburt was very nice and extremely helpful. Overall definitely a 10/10 experience!!

Kastasha C  |  First Impressions 
Rating:
4.0

This is my initial experience with using a storage and I hope that I can continue to see the great things that I have witnessed with Mr. Weaver and his team.

cassidy m  |  First Impressions 
Rating:
3.0

cost too high

LAURA A  |  Overall Experience 
Rating:
5.0

Staff is excellent

Shonda D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Levon J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PARIS R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Becky H  |  First Impressions 
Rating:
5.0

This Uhaul on I-45 and Richey has great customer service and the owner Melissa is the best she was a God sent

Sharnette D  |  First Impressions 
Rating:
5.0

5 stars No Comments

Shazan C  |  Overall Experience 
Rating:
5.0

Great Store Thank You

Shazan C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY M  |  First Impressions 
Rating:
5.0

The manager, Melissa, went beyond my expectations in my time of need. There are no words to express my appreciation! DB

Doretha B  |  Overall Experience 
Rating:
1.0

First off they lied about the price and continued to lie

Dawn F  |  Overall Experience 
Rating:
4.0

Great recommend

Heather S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dyron j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chrishonde l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carollette a  |  Overall Experience 
Rating:
5.0

The Manger & Staff @ this location, made everything GREAT. Thank You.

Terry C  |  First Impressions 
Rating:
1.0

Worst Uhaul store ever. The store owner (white. blonde hair, blue eyes, in 40-50s, hair in ponytail) is rude & unprofessional. I called the day before and the day of and her staff confirmed my auto transport is reserved and 100% ready for me. I then call about an hour before my pickup time to inform the store I'm running a few minutes late and the owner says the auto transport is no longer available before disconnecting the call. I go to the store with truck & auto transport to get my stuff from the storage unit and the owner stops her staff from unhooking the auto transport for me (I said I would drive the car). I begged the owner to help me as I was already late to my destination due to her canceling my autotransport reservation at the last hour and therefore I had to also get new movers who took another hour. I was crying the entire time. Store owner wouldn't even look at me and yelled "get out of my face". I then called support and support called her. She yelled " you called corporate on me". Only then did she go to my truck but only stood there while my movers were unhooking the auto transport. They told her they need help as they never did this before and she still did not bring her staff to hook or unhook the auto transport. At the store counter I told her I need to check out only to then find my storage unit is still active the next day.

JENNY E  |  Overall Experience 
Rating:
2.0

The representative was very rude, referring to me as oh boy dude instead of my name, eating food while trying to assist me, and did not know how to close out, an account was very unprofessional, no professionalism at all and none of the employees greeted me

Jeremy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTON H  |  First Impressions 
Rating:
3.0

Moved from Oklahoma to Houston and the only problem I ran into was they couldn't accommodate the big storage I needed and the two that they gave me was still small. I had to pay to get another storage. Other then that it was good

Kisha B  |  First Impressions 
Rating:
5.0

Melissa, Tierra, exceeded my expectations with there kindness and overall help with my situations. Other staff was professional and helpful as well.

Doretha B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natallya F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristie A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carollette a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakeisha M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharlotte R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deshara J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTanya F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sampath Y  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

traquoi m  |  Overall Experience 
Rating:
1.0

Tacky rude employees they all tell you different rules

JACOB L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric r  |  First Impressions 
Rating:
5.0

Thanks

LIONEL B  |  Overall Experience 
Rating:
5.0

Service was fast, convenient, and your staff was very professional.

Doretha B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

1960 P  |  Overall Experience 
Rating:
5.0

Thanks to Cody, Ms Penny, and Crystal for all their help.

CIERRA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel m  |  Overall Experience 
Rating:
5.0

Great people

Shaqavia P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Auleen Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TA N  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melanie H  |  Overall Experience 
Rating:
5.0

Christina is always amazing

LAUREN J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OMAR B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis N  |  Overall Experience 
Rating:
1.0

I was very unsatisfied because of the way my auto pay all of sudden was messed up.They tried to say I was the one who had the issues was not true.The staff was not helpful at all and asked me to remove my things. I need to have some fees paid for my bank account.. I am very unhappy because I had been there for almost 2 years and all of sudden I began to have issues. I have not had anywhere to live for that long and now I have to find somewhere to put my things.Very unhappy

FRANCHESTA C  |  Overall Experience 
Rating:
5.0

Good customer service

Reginald W  |  Overall Experience 
Rating:
5.0