Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

4033 comentarios

2936 S Freeway   Fort Worth, TX 76104
(@ Berry)

(817) 921-3024

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(817) 921-3024

2936 S Freeway
Fort Worth, TX 76104
(@ Berry)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Lara G. 
Clasificación:
2.0

Multiple times when I called the location and talked with Kayla she was rude and not helpful. Yesterday when we arrived to place items in storage our unit was locked off and we could not enter even though we had paid for the unit. Kayla was in a car sitting in the parking lot and when I asked her about it she could not have been more hateful. Apparently we needed to show her our lock which was not explained prior. She said the office did not open until 9:30 and to come back. We had a 16 hour drive ahead of us and this set us back about an hour. On a good note the other lady in the office with blonde hair( I did not get her name) was extremely helpful and kind. If Kayla is the face of Public Storage I would be rethinking your customer service training!

sharon C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLE G. 
Clasificación:
5.0

Uhaul excellent as always.

Sherronda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKAILAN T. 
Clasificación:
5.0

Employees were very knowledgeable and helpful

FJ F. 
Clasificación:
3.0

I was charge for a late service fee and I did not deliver the van late

PETER T. 
Clasificación:
4.0

Correct corporate level technical issues more quickly. Moving is stressful. The calmness and patience of the manager at this location sets the tone for others.

RENOLA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allison M. 
Clasificación:
5.0

Nothing. The pre check in thru the internet was a plus time wise. Thx

ROBERT L. 
Clasificación:
4.0

Get more 🚚. The lady that helped me was very friendly and courtesy. Just had to come way from the other side of town to get a truck.

judy F. 
Clasificación:
5.0

Already left comments

Randall B. 
Clasificación:
5.0

The gentlemen that took care of me, showed compassion to do Uhaul justice. They were very helpful, and were knowledgeable about the product while paying particular attention to SAFETY! Bravo Zulu.

Randall B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Diane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID I. 
Clasificación:
5.0

Michael the owner was extremely helpful when we rented a trailer today, Quickly got us in and out the door and ensured the trailer was expertly hooked up to our vehicle. I highly recommend using this Uhaul location.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATANYA ROSHA R. 
Clasificación:
5.0

Only one person was at the counter when I came in to get my cargo van, and she was competent but the line had 3 people (I was the last) and 15 min went by. Everything else was excellent. Maybe have 2 people to help.

SUSAN GAIL S. 
Clasificación:
4.0

N/C

Nikabou N. 
Clasificación:
4.0

Close by to my unloading point. Easy access to location.

WILTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
4.0

Very good

CHRISTIAN V. 
Clasificación:
5.0

The owner...simply the best.

JOSHUA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY B. 
Clasificación:
1.0

Please contact me about my Dolly REFUND!! Your employee never gave me the dolly and I forgot also to grab it before I left. Dolly was never loaned to me but I was charged $22 for it. Please give me my money back

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy T. 
Clasificación:
5.0

I'm satisfied

Gerald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel G. 
Clasificación:
5.0

Michael was especially helpful. I needed a motorcycle trailer and tied downs for a whirlwind trip to San Antonio. Michael helped get what I needed and helped me get on my way with little delay. I rented the trailer for four days, not being sure when I could return it. Luckily, I was able to return the trailer the very next day. Michael adjusted the charges for the transaction to fit the time I a actually used the trailer, saving me money. Much thanks to Michale for outstanding customer service. I have already added this shop's address to my GPS and will return there when I need uHaul equipment in the future. Thank you for fast and excellent customer care! Terry from Texas

TERRY P. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin E. 
Clasificación:
1.0

In the truck I rentend, they somehow they got the speedometer wired to do extra miles or something because after I returned the truck the uhaul location tried to charge me $260. I called to see what the charge was for and the worker told me I had driven the truck 260 miles when I barely rode it for maybe 35 miles? Maybe I'll even say 40 miles but nowhere near 260. He told me there was nothing I could do because of course I can't prove I didn't drive that much if the speedometer says I did. Luckily my card was turned off so the charge didn't go through or else it would be a lawsuit. Use google earth or something I know y'all probably have trackers in them you could easily see where all I went in the truck. Might wanna get someone out the to look at the trucks or something before they screw someone else and they actually sue or something.

Elijah V. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA C. 
Clasificación:
1.0

After we dropped off our truck and did the walk around and got the all clear, we were informed via email three hours later that there was damage. We purchased insurance so no out of pocket expense but it seems fraudulent and scamerific to me, as there was no damage on the truck when we left. Very disappointing and we will not be utilizing Uhaul again.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

latoya T. 
Clasificación:
1.0

Treat costumers better. I am a long time frequent renter, and I was treated like I was about to steal the equipment!

JESUS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob D. 
Clasificación:
5.0

Micheal was the absolute BEST!!! Very helpful and took care of my drop off and made it very easy.

Frances T. 
Clasificación:
5.0

Torrie was very friendly and helpful :)

Joseph L. 
Clasificación:
5.0

Best ever

LATONIA M.  |  First Impressions 
Clasificación:
5.0

great service, no hassles at all!

TYLER M. 
Clasificación:
1.0

I dropped my trailer off early on a Saturday 3 days before my return date was told everything was good to go and it would be checked in but 4 days later I'm receiving late charges on my card because they have their stuff messed up claiming I never returned the trailer

GARRETT ETHAN A. 
Clasificación:
5.0

The guy was really nice and helpful

CRYSTAL ANN M. 
Clasificación:
5.0

The care at this location was excellent especially in lieu of the fact they were not where we had originally scheduled the trailer from. I had originally scheduled the trailer from another place about a mile away. No one was at the location and they did not answer the phone. This is the second time that I was sent to another location after scheduling a trailer pick-up from Uhaul.

james P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN N. 
Clasificación:
2.0

Have employee's know uhaul policy for location.

Navarrow M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn T. 
Clasificación:
5.0

It's great

JOVONNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

pete M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOLLY C. 
Clasificación:
3.0

Speed up the process. It was a little slow

MICHAEL A. 
Clasificación:
5.0

Fast & friendly

John P. 
Clasificación:
5.0

Owner Mike at this location has been most helpful on multiple occasions. I like renting from him!! Bob

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAKAREE C. 
Clasificación:
5.0

Was taken care of very well

Marlon A. 
Clasificación:
1.0

I was over charged after been billed. An extra charge was deducted from my account which I didn't approved

PHILIP T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA O. 
Clasificación:
4.0

Have more employees on hand to check out equipment on weekends. I wanted 30 minutes in line just to get my reservation. Also, they were not sure if they had an appliance dolly when I had reservation for it.

ARTHUR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ascheley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ascheley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK D. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANTHONY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY K. 
Clasificación:
4.0

The .69¢ per mile was misquoted to me and I ended up paying .99¢ per mile which significantly increased my bill outcome. It was very disappointing, because the overall experience was impeccable from beginning til time to pay the bill.

CHARMEKA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA M. 
Clasificación:
5.0

Everybody was excellent! Professional treatment. Kind. Considerate.

SANDRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCERO C. 
Clasificación:
5.0

Very good as is.

ROGER K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donetha R. 
Clasificación:
5.0

I have no improvement recommendations. Michael and the owner were amazing. We had an issue involving my mother in law that is homeless. They made it were we could rent a vehicle and get storage. They are great, and thank you for everything. Thanks for going above and beyond!

DARNELL R. 
Clasificación:
5.0

Michael was extremely helpful and kind. Great customer service! 10/10 experience!

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

Adam and assistant were very helpful need to add discounts from renters company

TIMOTHY J. 
Clasificación:
4.0

Took a long time to receive the van due to computer issues. Took less than 5 minutes to return it.

Terrell J. 
Clasificación:
4.0

I had an issue with the mileage upon return when Sarah answered the phone she assured me that the situation would be fixed thank you so much for having excellent customer service

LATASSIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

Thanks for Quality service Alicia!!!!

CALEB C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALAIKA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY G. 
Clasificación:
4.0

the only thing is i have to clean the inside front windshield because it is always smeered after they wipe it !

PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECIL RAYMOND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Koren D. 
Clasificación:
5.0

Keep up the good work. Happy holidays! 😁

james a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

robert h.  |  First Impressions 
Clasificación:
5.0

The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

Richard A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

Mike was a great help and provided exceptional customer service

David F.  |  First Impressions 
Clasificación:
5.0

Great service especially Michael the owner. Efficient and fast paced.

Michael L.  |  First Impressions 
Clasificación:
5.0

Great customer service!! Thank you for your assistance.

Marlen P.  |  First Impressions 
Clasificación:
4.0

Very helpful and respectful

John C.  |  Overall Experience 
Clasificación:
5.0

Owner went out of his way to accommodate our after hours pickup. Highly recommended.

Calvin C.  |  Overall Experience 
Clasificación:
1.0

We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner

benira d.  |  First Impressions 
Clasificación:
4.0

We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012

Patrick R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

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  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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