Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

4,338 comentarios

2936 S Freeway   Fort Worth, TX 76104
(@ Berry)

(817) 921-3024

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 921-3024

2936 S Freeway
Fort Worth, TX 76104
(@ Berry)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

reservation and site need better communication. dispute about having 2 phone numbers to rent. i don't have two phones, do you? reservation with one and a credit card isn't enough but the owner has an issue with it. almost told him to pound sand and eat a d.

JOHN L. 
Clasificación:
3.0

They said I didn't put the gas back in to a half. I put it back we're it was. And it wasn't on a half. They need to make sure to put gas in it before putting it out

EVA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIA C. 
Clasificación:
1.0

I returned equipment in good condition and early, but they charged me 3x the quoted price because they were understaffed and had no one working inside or in the garage. I walked the property and called but found no one and no one answered. Later they charged an "after hours return fee" even though it was 9:45a. I called for clarity and was told even though there was no customer support to help me as the customer they were going to keep the fraudulent charges. wow

COLE L. 
Clasificación:
5.0

thanks

KALENGA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIEL M. 
Clasificación:
5.0

Great people

JOHNLEE B. 
Clasificación:
5.0

Great people, excellent staff. Friendly people!

JOHNLEE B. 
Clasificación:
5.0

Have used this location a few times, always top quality service

JUSTIN CODY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA A.  |  Overall Experience 
Clasificación:
5.0

Bryan was awesome. His coworkers were also amazing. When I dropped of the truck they helped me get everything cleared! Easy process!

MERIDIAN B. 
Clasificación:
5.0

Busy but great service and friendly!

Lori C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESLEE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin V. 
Clasificación:
5.0

The manager Michael was a gentleman and a man of his word. Michael was professional and has great customer service. It was a pleasure knowing him.

DEBBIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick S. 
Clasificación:
5.0

U-Haul employee (Barry?) went above and beyond to help make sure I had everything I needed during checkout. He even stayed a little longer than closing time to make sure everything went smoothly. Highly recommend.

DAVID G. 
Clasificación:
5.0

Outstanding Customer Service!

Deborah D. 
Clasificación:
4.0

This Was My Second Time At This Location. Pre - Checking The Truck, With An Employee, Liked Very Much.. They See, What You See.

JUNE C. 
Clasificación:
5.0

Exceptional service

EDWARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURTHY K. 
Clasificación:
5.0

Hassle free and had everything ready to go with a phone reservation

JASON V. 
Clasificación:
5.0

Very helpful and professional! Friendly staff

Cheryl C. 
Clasificación:
5.0

It was a holiday ad only two employees but they were wonderful and kids fast and real friendly and quick when I returned the truck

DESTINEY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peggy M. 
Clasificación:
5.0

NA! Service was amazing. Me. Neff was incredibly helpful!! Thank you so much for making our move as painless as possible!

TONYA C. 
Clasificación:
5.0

Great Service

ORON B. 
Clasificación:
4.0

Very professional explanation of the drop off procedure was very good and clear. I also had to extend my time and they were very quick and accurate with explanation for the charges.

KATHLEEN C. 
Clasificación:
5.0

Every thing was great. Super helpful and friendly staff.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
5.0

Perfect

LILIANA V. 
Clasificación:
5.0

Very helpful and knowledgeable staff

GEORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER P. 
Clasificación:
5.0

The gentleman at the store could not have been more friendly or helpful. Give that man a raise!!!!

Mallory M. 
Clasificación:
5.0

Was assisted by the super nice owner - friendly, professional, and very helpful. Would not hesitate to recommend this location.

RHONDA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE A. 
Clasificación:
5.0

The general manager, I believe his name is Michael/Mike, was so helpful and knowledgeable. This was our second time using the services offered at this particular location and probably won't be our last!

FRIDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAWANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSIAH C. 
Clasificación:
5.0

Mike and team were very helpful and always professional.

David F.  |  Overall Experience 
Clasificación:
4.0

The customer service rep was wonderful. She thoroughly explained my options and was very patient with an irate customer who was there right before I arrived.

BRADLEY C. 
Clasificación:
5.0

You're already doing!!

Treseca P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
4.0

The man who loaded my car onto the trailer was a Christian, and took the time to pray for my girlfriend and I before we departed on our trip. That meant a lot to us.

ALEXANDER W. 
Clasificación:
3.0

Rental truck was ragged, and windshield wipers weren't working properly. It was very hard to drive in the rain without properly working wipers.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline K.  |  First Impressions 
Clasificación:
5.0

Michael Neff was easy to work with and very accommodating. He was very knowledgeable and patient.

Jacqueline K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMEKIA PATRICE J. 
Clasificación:
1.0

You left your staff understaffed and it was very difficult for him to provide great customer service

RODNEY D.  |  First Impressions 
Clasificación:
5.0

This is a great run Uhaul location. I have never had any issues here.

JUAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hensley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shunna H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis P. 
Clasificación:
3.0

I paid $62 for gas that was low allegedly 1/4 but it was on E was told I would be credited for the money I put in after expressing in store & to customer service. I was charged for tollway I didn't even enter my experience wasn't the best had to travel to a different location 35 min away when I was 4 min away from a uhaul place. Experience wasn't good at all

Quanshavion W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN V. 
Clasificación:
4.0

Employees are nice and very helpful. Fast service.

JOEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA G. 
Clasificación:
3.0

Michael was awesome and very helpful. The 15' truck I rented was not in great conditions. Overall I'm satisfied.

SAMUELE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

Very helpful, always friendly, great place to do business

Deric H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer K. 
Clasificación:
4.0

The individual that helped us was the only one at the store but he has such an awesome attitude which was totally appreciated. And he even gave us a tip that no other U-Haul store gave us regarding our trailer hitch

CHRISTINE F. 
Clasificación:
5.0

Torrie did a great job. Please pass on my compliments.

Ross M. 
Clasificación:
5.0

Loan/rent/lease the best truck/trailor/cargos avaable to be contracted. Do not allow a computer or some remotely located rep. choose what eauipment is provided to the customer. There are better methods to reduce or eliminate bias. Beyond this, the manager was professional and effective and friendly. Thank you, U-Haul!

Robert Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

Good customer service and a nice inside store with plenty of moving supplies like boxes tape and other supplies to make the move easier. The return was fast and easy. Very friendly and helpful.

MARK G. 
Clasificación:
5.0

Easy drop off, accurate bill, nice staff

ROSS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra R. 
Clasificación:
3.0

Hire more people, I waited for over an hour because there was only one employee working.

DANIEL A. 
Clasificación:
5.0

The man who hooked-up my trailer on October 16th was very helpful and nice. Highly recommended.

ROBERT V. 
Clasificación:
1.0

Bad customer service

Eroro o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA C. 
Clasificación:
5.0

Victoria is great ! Very helpful!

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha G. 
Clasificación:
3.0

I would have preferred a pick up location closer to my home but I understand the daily inventory is dynamic and not easily controlled for all variables. The pickup location was very well managed.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B. 
Clasificación:
5.0

Michael was a great help!

ADAM M. 
Clasificación:
5.0

My only complaint is that U-Haul (not the individual locations) would not allow my to drop off the trailer in Columbia MO where I live and there are 3 U-Haul locations, but instead I had to drop it off 25 miles away.

JOSEPH K. 
Clasificación:
5.0

Mr.Michael was great very friendly and his work ethics are💯Thanks for being so nice to me and my dog 🐕 Bean🙏

TRENNA F. 
Clasificación:
5.0

Bring Ken Birch back!

JUAN C. 
Clasificación:
5.0

Michael Neff's store in Fort Worth is excellent. He is personally helpful, friendly, and service-oriented. I will do business with him again.

Ed C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
4.0

The associate who greeted us wasn't the friendliest, but did say thank you as we left.

Amy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAIN L. 
Clasificación:
5.0

You people were extremely courteous I was in and out and return was in and out thank you U-Haul and all of the associates

CURTIS LEWIS W. 
Clasificación:
1.0

The uhaul was not reliable by any means took me more hours to move wasn't professional about will never come there again

SHUMKIA E. 
Clasificación:
5.0

Awesome job!!

MICHAEL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEALA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

Great service

Eroro o.  |  First Impressions 
Clasificación:
5.0

I can't see anything that can improve. I experienced good and friendly service at this location.

JOE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANNA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane D. 
Clasificación:
5.0

Both the lady and the gentleman assisting were friendly and helpful. Be patient though, they may take a moment to get to you but it's just because they're taking time to provide quality service to everyone.

ERIN G. 
Clasificación:
5.0

Side mirror would not stay out at highway speeds

CLAY A. 
Clasificación:
5.0

The employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That's a good on in my book!

ADRIANA C.  |  First Impressions 
Clasificación:
5.0

Mike was a great help and provided exceptional customer service

David F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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