Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

4,446 comentarios

2936 S Freeway   Fort Worth, TX 76104
(@ Berry)

(817) 921-3024

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 921-3024

2936 S Freeway
Fort Worth, TX 76104
(@ Berry)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sawyer L. 
Clasificación:
5.0

Had a bit of trouble trying to do the phone check in - partially a user error but would just stink to in person next time.

Amy V. 
Clasificación:
4.0

Very helpful staff.

RJ T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean D. 
Clasificación:
5.0

Super nice

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
3.0

I only used the location to drop the truck after hours. However, I will never rent from U-haul again until you change the app to check in the vehicle. Every time, it will NOT accept the photos from my phone. They are perfectly clear and exactly like the 'example' yet they don't work. Seems like you just want to charge me the $20 for failing to check the vehicle in properly...

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANETTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Turner A. 
Clasificación:
5.0

The staff working were extremely personable and friendly. They were very thoughtful of how stressful moving is and made sure I was taken care of. Especially considering how busy they were, they worked efficiently under the pressure!

Ruby H. 
Clasificación:
5.0

Great area and friendly workers.

Jesse B. 
Clasificación:
5.0

Even though it was busy for a Saturday, got to my stuff done quick and was on my way.

Kelsey B. 
Clasificación:
5.0

Honestly, I had an awesome experience. The workers were so kind and helpful. Brian was really nice and I wish I had gotten the other gentlemens name because they both really helped me out a lot and worked with my situation that I was having. All in all A++

melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo D. 
Clasificación:
5.0

I always have good customer service here it's always quick, efficient, helpful!

terrance G. 
Clasificación:
3.0

El cliente no dejó un comentario.

claude R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnita J. 
Clasificación:
1.0

Two times I have been scam at this location and was taking more money from me then usual. They decide your millage instead of them leaving you to de cide know that in the end you would have exceeded more millage then required. That's nonsense no more will I go to that location. I have never had that experience in Irving only this location it sucks big time

PHILIP T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy H. 
Clasificación:
5.0

The staff was very knowledgeable and helpful. The location was clean, well organized and right off the highway.

Dana C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Regina B. 
Clasificación:
5.0

We've rented from this location multiple times. The employees are so great that we're committed to only renting from this location. Customer service and professionalism do matter. Highly recommend

Amy P. 
Clasificación:
3.0

Some of the staff was negative about job and not friendly

Briana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocio M. 
Clasificación:
5.0

Overall an excellent Experience, the attendant was courteous & personable he took time to go over the details covering the rental although he was working alone...

rosey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher N. 
Clasificación:
5.0

El cliente no dejó un comentario.

edwin haroldo B. 
Clasificación:
5.0

Must say this was the absolutely nicest and genuine manager. He took the extra time to work on my ball hitch to assure I was traveling safely.

Leslie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

eli D. 
Clasificación:
5.0

Every single person I dealt with there was amazing and helpful. They had what I reserved ready to go. It was over all my best uhaul experience ever

Alexandra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Octavio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari P. 
Clasificación:
4.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric O. 
Clasificación:
5.0

Always great service and available equipment from this location.

Trevor F. 
Clasificación:
5.0

Great efficient help!

Arin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

The manager was professional and very helpful.

Martha B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy W. 
Clasificación:
5.0

Very nice staff

SHERRONDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharron A. 
Clasificación:
5.0

Under staffed at counter but make up for it with there professionalism,would definitely rent again from them in future

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryLou D. 
Clasificación:
4.0

Good customer service. I was given the wrong truck that was appointed to me online. I told the worker that received the truck when I returned it and she handled the issue.

Ezequiel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis P. 
Clasificación:
5.0

Rental process super easy and friendly service

MARTIN V. 
Clasificación:
4.0

El cliente no dejó un comentario.

davis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tiffany J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Markel W. 
Clasificación:
1.0

This location is completely unorganized, unprofessional, and disrespectful. They had changed my reservation days prior because their inventory was incorrect. Then the day of my reservation at 7am, no one was there to open the store until 8am. They tried to assist me through the phone but the truck that was assigned was blocked by other trucks so that didn't help me any. Finally, the representative arrives and he looks intoxicated. stumbling getting out of his car. Which explains why he was late. Upon contact with the representative he's disrespectful and rude. I apparently made reservations at a circus and not Uhaul, where they claim to keep their promise when you call their phone line. They can't even open a store on time. Upon returning the truck the owner of the location was doing the return process. He acted like nothing happened when I asked him about this morning. Either he didn't care or simply wasn't aware of what occurred which either one is not good. Just shows the lack of customer service and attention to detail at the 2936 South freeway location in FTW. Stay away from there. Go to the location off Mansfield hwy!

Jesus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linetta P. 
Clasificación:
5.0

The staff did their best to clean the unit from the prior rental. It was full of dog hair and smelled like dog. I think that my reservation transferred from another location threw their schedule off a little so I attribute the issue to the rental system NOT the staff. I found them to be friendly, and very helpful.

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JaVon F. 
Clasificación:
5.0

The movers were great too

Thomas H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilio G. 
Clasificación:
1.0

Absolutely fucking shame on you for allowing one person to run this entire store. If I were you I would get in contact with the manager of the site fire his ass and bring somebody in that can actually do the job properly. How dare you leave one person to handle a bunch of drop offs and rentals in storage unit rentals as well. That is too much for one person to handle. Do you know how pissed off people are getting at this poor guy and it wasn't even his fault. It was his ghetto ass manager that left them all by himself how the fuck do you have three people running this entire site. This is a U-Haul site by the way. Shame on y'all you should reach out to the poor employee give him a raise. Fire that manager and put someone in the position that will actually do the fucking job!!!!!! One more thing to add I waited for an hour and a half to return my trailer. A waste of my time, my money, and my patience!!!! Maybe if you pay these people more than fucking nine dollars an hour they might actually get somewhere in life. How much money does U-Haul make in a year after expenses? millions!. Get with the program!!!! If I was working for you guys I would've left the store unlocked the cash register unlocked the trucks unlocked everything. I wouldn't put up with it how do you expect him to put up with it??? Think about that for a minute!

Brandon A. 
Clasificación:
5.0

I left my cell phone in the truck

ALICE J. 
Clasificación:
4.0

I hate that I had to go to berry st when I set up to pick up the truck at Alta mere. It is 20 minutes further from the house and we went over on mileage because of it. I worked for uhaul shop 191000. But I am not sure I will ever rent a uhaul again because of the issues I had with this move.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bailey H. 
Clasificación:
5.0

Everything is good I don't change anything

carlos C. 
Clasificación:
5.0

Michael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!

John M.  |  First Impressions 
Clasificación:
2.0

The location only had one employee on staff and there were about five of us inline. After checking out the items for each customer he would have to go outside and help them with the equipment. I ended up spending about an hour and a half to get my reservation. A couple of people came in and then left saying they were going to a different location. For the maintenance, the rear passenger seal on the truck was leaking and the car we were towing ended up be covered in axle grease.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca C. 
Clasificación:
5.0

The manager is very helpful, courteous and respectful. If I have to rent a UHaul i like dealing with him. L

Luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl F. 
Clasificación:
4.0

4 Stars rather than 5 because I didn't like the fact that they charged me for gas when I replaced it where it was as contract stated!!!!

Tamara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ahmad M. 
Clasificación:
5.0

The general manager at this location is very kind. I appreciated the exceptional customer service and efficiency during pick up and drop off.

Ana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdellah H. 
Clasificación:
5.0

Mike is fantastic

Patrick M. 
Clasificación:
5.0

I've used this Uhaul location Exclusively since the 1st time 2 years ago. Mike is great, he's gone far beyond good customer service every time! The place is clean, the service fast and friendly. No customer leaves there without a comprehensive safety check, which is NOT the norm in my experience For these reasons this is the only Uhaul I'll use in the DFW area

Christopher T. 
Clasificación:
5.0

Outstanding Service! Customer Service rep showed me all the set up and tricks on a car hauler. Very helpful and gave me great confidence in hauling an exotic race car. Well done!

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

shirel H. 
Clasificación:
2.0

Not sure why you have started calling a person on the phone asking them about the U-Haul for me when I rent. That is very annoying.

SHARON M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine B. 
Clasificación:
5.0

good excelente servidor

JAVIER R. 
Clasificación:
5.0

Everything was great every time I went it was clean and all the employees were very friendly and helpful.

ADRIANA C.  |  Overall Experience 
Clasificación:
5.0

Was fast and easy to booked and pick up and kind

YOLANDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay N. 
Clasificación:
3.0

A dolly was left in the trailer from a previous rental, the trailer was not clean/had trash from previous rental. The trailer was not inspected inside upon my arrival to pick up or these issues would have been detected.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER P. 
Clasificación:
5.0

Polite! Professional! Very Very Plesant, Additude !! Thanks!!

JUNE C. 
Clasificación:
1.0

Location charged us for a bad tire that was NOT our fault. Will be using a different location in the future.

DAVID C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBORAH M. 
Clasificación:
1.0

I was charged an extra day and was told that I would get my refund back in a few days and I have not received it yet.

Daphne L. 
Clasificación:
5.0

The man that helped us, Mike, was very cordial and helpful. Good employee!

RICHARD T. 
Clasificación:
5.0

The manager,Michael, is outstanding and seems very dedicated to his customers. He is always helpful and I'll keep coming back to this location.

richard H. 
Clasificación:
4.0

Employees were very friendly and knowledgeable and I enjoyed doing business with them.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUZ C. 
Clasificación:
1.0

El cliente no dejó un comentario.

QUENTIN C. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRUCE H. 
Clasificación:
5.0

Good customer service

BERNICE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA A.  |  Overall Experience 
Clasificación:
5.0

Mike and team were very helpful and always professional.

David F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H.  |  First Impressions 
Clasificación:
1.0

You left your staff understaffed and it was very difficult for him to provide great customer service

RODNEY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shunna H.  |  Overall Experience 
Clasificación:
5.0

Very helpful, always friendly, great place to do business

Deric H.  |  Overall Experience 
Clasificación:
1.0

Bad customer service

Eroro o.  |  Overall Experience 
Clasificación:
5.0

Great service

Eroro o.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

franceen N.  |  Overall Experience 
Clasificación:
5.0

The employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That's a good on in my book!

ADRIANA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY R.  |  Overall Experience 
Clasificación:
5.0

It’s easier to access it’s reasonable.

corazon z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan R.  |  Overall Experience 
Clasificación:
5.0

Best ever

LATONIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie C.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work. Happy holidays! 😁

james a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

robert h.  |  First Impressions 
Clasificación:
5.0

The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

Richard A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

Mike was a great help and provided exceptional customer service

David F.  |  First Impressions 
Clasificación:
5.0

Great service especially Michael the owner. Efficient and fast paced.

Michael L.  |  First Impressions 
Clasificación:
5.0

Great customer service!! Thank you for your assistance.

Marlen P.  |  First Impressions 
Clasificación:
4.0

Very helpful and respectful

John C.  |  Overall Experience 
Clasificación:
5.0

Owner went out of his way to accommodate our after hours pickup. Highly recommended.

Calvin C.  |  Overall Experience 
Clasificación:
1.0

We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner

benira d.  |  First Impressions 
Clasificación:
4.0

We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012

Patrick R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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