The manager was very busy but nice and professional. The parking was limited. Lot had a large inventory of trucks and supplies, this will be my go to place when I need to rent a truck.alberta R.
Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St
Fort Worth, TX 76104
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.janice C.
El cliente no dejó un comentario.Javier M.
El cliente no dejó un comentario.MICHAEL D.
Adhere to reservarions and make sure equipment customer has reserved is available at time of pick up.Atlee B.
My process was very quick!! Very clean location and helpful reps!!! I will definitely use this location again in the futureLEONARD W.
Keep up the good work!Robin D.
There were not enough staff for check out resulting in long waitMark B.
The truck clearly had someone in it who smoked. It smelled awful.Catherine W.
El cliente no dejó un comentario.Julie M.
They were short staffed but that's common everywhere these days. I didn't like it that they didn't have any dollys that I reserved and was told during check in. I would have been up the creek had I not had one on my own. But the staff person was nice and did his best. It was easy to get the truck. I did have to wait until someone else dropped it off and unloaded it so there was a delay for that as well. But overall, it was a good experience and helped me move me thingsEric W.
El cliente no dejó un comentario.HADDON F.
Hey what's up bad service I take the trailer I ate a nine in Michael who was in there in the shop he said to leave the trailer in front of the shop and he go and park the truck and he never come back after 30 minutes I go and look for him and he was asleep with the truck on and he came back and say that we had to take the trailer out the trailer out of my truck and I have to be by myself and I'm a woman and I just had a surgery like 3 weeks ago and he was asleep in the truck he was a really bad serviceFrancisca R.
Mike was very very rude. I was saying hello to him it me two times before he would ever replied to me speak to him.Walter S.
Smooth check in.Brian W.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.Anthony W.
The rep that helped me was the best yet. Extraordinario servicio al cliente Steve S.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.DiegoAlejandro D.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.Kisha G.
Awesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 邏SANDRA G. | Overall Experience
Took a while to get to me, but once they did, got me out the door quickEdwin T.
El cliente no dejó un comentario.Janine W.
El cliente no dejó un comentario.Araceli M.
El cliente no dejó un comentario.Richard D.
El cliente no dejó un comentario.ERIC J.
Michael was great at drop off location!!Chris B.
El cliente no dejó un comentario.Alexis G.
El cliente no dejó un comentario.JEFFREY H.
very old equipment. staff was goodSaideep N.
Mr Neff was fantastic to work with during my Uhaul experience. Efficient, kind, knowledgeable and sense of humorLezlee P.
Radio would not turn off, change channels or turn down volume. Was fine with a channel at my pickup and destination. But the 600 miles in between was nothing but loud static. I should be give some discount--10% for this crap!!!!Gene S.
El cliente no dejó un comentario.Christopher D.
All went well , I see no change at this moment and time. GraciasAnthony C.
You are doing everything right at the drop off location. Was friendly and easy to return truck. Gracias.Michael B.
More staff and less wait time.Benjamin H.
Same clear information. Quickly serviceJuan E.
Outstanding customer service.Scott M.
They were both kind and helpful. Great experience.Cynthia M.
El cliente no dejó un comentario.Alan E.
Great service and productsAnthony W.
El cliente no dejó un comentario.Sawyer L.
Had a bit of trouble trying to do the phone check in - partially a user error but would just stink to in person next time.Amy V.
Very helpful staff.RJ T.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Sean D.
Super niceDAVID D.
El cliente no dejó un comentario.Lisa G.
I only used the location to drop the truck after hours. However, I will never rent from U-haul again until you change the app to check in the vehicle. Every time, it will NOT accept the photos from my phone. They are perfectly clear and exactly like the 'example' yet they don't work. Seems like you just want to charge me the $20 for failing to check the vehicle in properly...Robert M.
El cliente no dejó un comentario.VANETTA B.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Gene W.
El cliente no dejó un comentario.Turner A.
The staff working were extremely personable and friendly. They were very thoughtful of how stressful moving is and made sure I was taken care of. Especially considering how busy they were, they worked efficiently under the pressure!Ruby H.
Great area and friendly workers.Jesse B.
Even though it was busy for a Saturday, got to my stuff done quick and was on my way.Kelsey B.
Honestly, I had an awesome experience. The workers were so kind and helpful. Brian was really nice and I wish I had gotten the other gentlemens name because they both really helped me out a lot and worked with my situation that I was having. All in all A++melissa H.
El cliente no dejó un comentario.Ricardo D.
I always have good customer service here it's always quick, efficient, helpful!terrance G.
El cliente no dejó un comentario.claude R.
El cliente no dejó un comentario.Arnita J.
Two times I have been scam at this location and was taking more money from me then usual. They decide your millage instead of them leaving you to de cide know that in the end you would have exceeded more millage then required. That's nonsense no more will I go to that location. I have never had that experience in Irving only this location it sucks big timePHILIP T.
El cliente no dejó un comentario.Candy H.
The staff was very knowledgeable and helpful. The location was clean, well organized and right off the highway.Dana C.
El cliente no dejó un comentario.Regina B.
We've rented from this location multiple times. The employees are so great that we're committed to only renting from this location. Customer service and professionalism do matter. Highly recommendAmy P.
Some of the staff was negative about job and not friendlyBriana T.
El cliente no dejó un comentario.Rocio M.
Overall an excellent Experience, the attendant was courteous & personable he took time to go over the details covering the rental although he was working alone...rosey B.
El cliente no dejó un comentario.Christopher N.
El cliente no dejó un comentario.edwin haroldo B.
Must say this was the absolutely nicest and genuine manager. He took the extra time to work on my ball hitch to assure I was traveling safely.Leslie W.
El cliente no dejó un comentario.eli D.
Every single person I dealt with there was amazing and helpful. They had what I reserved ready to go. It was over all my best uhaul experience everAlexandra C.
El cliente no dejó un comentario.Octavio R.
El cliente no dejó un comentario.Kari P.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Eric O.
Always great service and available equipment from this location.Trevor F.
Great efficient help!Arin D.
El cliente no dejó un comentario.Mary S.
The manager was professional and very helpful.Martha B.
El cliente no dejó un comentario.Amy W.
Very nice staffSHERRONDA S.
El cliente no dejó un comentario.Sharron A.
Under staffed at counter but make up for it with there professionalism,would definitely rent again from them in futureRobert P.
El cliente no dejó un comentario.KEVIN R.
El cliente no dejó un comentario.MaryLou D.
Good customer service. I was given the wrong truck that was appointed to me online. I told the worker that received the truck when I returned it and she handled the issue.Ezequiel B.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.Jerry G.
El cliente no dejó un comentario.Luis P.
Rental process super easy and friendly serviceMARTIN V.
El cliente no dejó un comentario.davis S.
El cliente no dejó un comentario.Stephanie P.
El cliente no dejó un comentario.Tiffany J.
El cliente no dejó un comentario.Markel W.
This location is completely unorganized, unprofessional, and disrespectful. They had changed my reservation days prior because their inventory was incorrect. Then the day of my reservation at 7am, no one was there to open the store until 8am. They tried to assist me through the phone but the truck that was assigned was blocked by other trucks so that didn't help me any. Finally, the representative arrives and he looks intoxicated. stumbling getting out of his car. Which explains why he was late. Upon contact with the representative he's disrespectful and rude. I apparently made reservations at a circus and not Uhaul, where they claim to keep their promise when you call their phone line. They can't even open a store on time. Upon returning the truck the owner of the location was doing the return process. He acted like nothing happened when I asked him about this morning. Either he didn't care or simply wasn't aware of what occurred which either one is not good. Just shows the lack of customer service and attention to detail at the 2936 South freeway location in FTW. Stay away from there. Go to the location off Mansfield hwy!Jesus C.
El cliente no dejó un comentario.Linetta P.
The movers were great tooThomas H. | First Impressions
Michael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!John M. | First Impressions
Everything was great every time I went it was clean and all the employees were very friendly and helpful.ADRIANA C. | Overall Experience
El cliente no dejó un comentario.JULIA A. | Overall Experience
Mike and team were very helpful and always professional.David F. | Overall Experience
El cliente no dejó un comentario.Jacqueline K. | First Impressions
El cliente no dejó un comentario.Keith H. | First Impressions
You left your staff understaffed and it was very difficult for him to provide great customer serviceRODNEY D. | First Impressions
El cliente no dejó un comentario.Shunna H. | Overall Experience
Very helpful, always friendly, great place to do businessDeric H. | Overall Experience
Bad customer serviceEroro o. | Overall Experience
Great serviceEroro o. | First Impressions
El cliente no dejó un comentario.franceen N. | Overall Experience
The employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That's a good on in my book!ADRIANA C. | First Impressions
El cliente no dejó un comentario.Andrea H. | Overall Experience
El cliente no dejó un comentario.ASHLEY R. | Overall Experience
It’s easier to access it’s reasonable.corazon z. | Overall Experience
El cliente no dejó un comentario.James N. | Overall Experience
El cliente no dejó un comentario.Dan R. | Overall Experience
Best everLATONIA M. | First Impressions
El cliente no dejó un comentario.Jessie C. | Overall Experience
Keep up the good work. Happy holidays! 😁james a. | Overall Experience
El cliente no dejó un comentario.ANTHONY T. | Overall Experience
El cliente no dejó un comentario.robert h. | First Impressions
The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.Richard A. | Overall Experience
El cliente no dejó un comentario.James L. | Overall Experience
Mike was a great help and provided exceptional customer serviceDavid F. | First Impressions
Great service especially Michael the owner. Efficient and fast paced.Michael L. | First Impressions
Great customer service!! Thank you for your assistance.Marlen P. | First Impressions
Very helpful and respectfulJohn C. | Overall Experience
Owner went out of his way to accommodate our after hours pickup. Highly recommended.Calvin C. | Overall Experience
We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was ownerbenira d. | First Impressions
We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012Patrick R. | Overall Experience
Servicios adicionales en esta ubicación
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