They were very helpful.They even offered to back in my trader for me, since I didn't or could not do it myself.I appreciate aeverything they had done And more
Sharan R | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at I30 MacArthur
Testimonials From Recent Customers
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The staff was great. Kelvin was top-knotch and very helpful.
Austin F | First ImpressionsI don't like to complain but I can't leave this unsaid. I rented a 5x8 cargo trailer from this location (McArthur), while droping off the trailer, I spoke to a lady and she asked me to back up the trailer into oncoming traffic. I said I wasn't comfortable and I couldn't see the traffic that is coming in. She said it wasn't hard and that she would help. I did not back up into traffic, I pulled into the separate parking lot. The gentleman asked me to back up into a spot, and I backed up as much as possible. He asked me to straighten up, and I told him I did not want to. There was a propane station in front of my car. And he told me that I had to. My husband proceeded to get out of the vehicle and unhook the trailer himself and back it up 5 inches from where they wanted it. It was literally only 5 inches! The level of disrespect for safety is disappointing. I do not recommend this location.
NOELIA APeople were good, the truck was unsafe and felt very unaligned in the wheel
AUSTIN TWhen I dropped of the trailer the gentleman that helped me was supposed to check in the trailer. I called the next day because the app showed an active reservation. I called the location and a different person told me that the trailer was never checked it.
eloy aYes comen back tu clean an annget the depisit And ghet wat a then helps you wiir other stuff
jorge mGeneral manager and associates would benefit from customer service and communication training. Disappointing experience which sadly ruins uhauls brand.
Christopher RKevin in the Grand Prairie location had me ready and on the road quicker then two shakes of a dogs tail, equipment did as designed and got here no problem from Texas to Peyton Colorado. Wife did the quick drop today. Very happy with it
KEVIN RThe RV was broken into at some point earlier this year. All of the camping supplies were stolen. The door was left open when they left, and it rained into the camper, so it was ruined.
KATHY R | Overall ExperienceVery quick and efficient service!
Lynn LAlthough the truck was clean on the inside, the windshield was dirty with bug droppings. The truck rode rough. My drive to Arkansas was uncomfortable because the truck felt like it needed struts on the front.
paula pThere was nothing done about the needle at either location.
Jonathan STook almost a hour after checking in online and asking another employee for help before someone came into the office to complete my rental.
Kaitlyn AI'm sure there is something but I didn't see it
Billy GKevin is very friendly and professional. He is the best
SENTHILKUMAR R | Overall ExperienceWonderful staff
SHERMAN P | Overall ExperienceStaff excellent
sherman pGreat service
ernestine mMake returning trucks easier, I had an impossible time of about an hour trying to return the truck I rented because the pictures I tried to take and upload would delete themselves
Angel TTruck acted like the battery was dying. There were jumper cables in front, indicating possible past problem. It was slow to start several times.
Jill Ei rented a Uhaul 4/4/2024. Uhaul need to have a better system in order for your customer to have the right instructions on where the location pick up is. Uhaul customer service sent me to 3 different locations. First they send me to Big c 2 in grand prairie and guy that worked there refused to assist or give me assistance at all. There were a couple of workers there drinking while on the job. Contacted customer service again and gave me wrong address to the second pick up location. It was very inconvenient for me since customer service rep are not doing their job properly. On the 3rd location I was at the right address finally, I was able to pick up the truck but the tank has no gas (empty). Uhaul employee should have a better customer service in order for the customer to be satisfied with their service. I was very troubled and upset and disappointed with the experiences I had with this company.
HEIDI JGreat service Great people Excellent experience
sherman pWhat a great team at this location. Very professional and courteous. I would come back to this location and would refer others.
Sherian HEverything was great, the equipment worked fine, the staff on both ends where great to work with, any issues were worked through with relative ease and very professional, everyone had a great attitude. I wish I could move more often, no, but if I do, I would work with these folks any time.
harold sI went to the storage facility to pay for space 9502 I did pay $127 went to go look for my car my '02 Camaro vintage 35th Anniversary and it was stolen I must say Mr Atkins and the staff did not seem surprised at all the daughter was not surprised I mean don't take your car there and put it in the storage lot especially 9502 cuz somebody's going to steal it
Barbara Y | Overall ExperienceCheck to make sure your windshield wipers are working properly so when someone is driving to San Antonio they don’t have to pull over in the rain because you didn’t do maintenance
Jacob WKevin the General Manager gives excellent service! He made the process easy, smooth and fast. He's also really funny as well who does like a good laugh! Thanks Kevin I truly appreciate your time today! -Ayla
Ayla DProfessionalism!!!!
Vickie EThe only problem I had was no one answered the phone. The automated system placed me on hold and after 5 minutes no one picked up, 3 times. Unfortunately this is everywhere. Use the app.
Myron PIt would help if the staff could offer a bit of information about the truck, like the key ignition is vintage.
William CThis location I would definitely recommend
WILLIAM SI would like to know with my time schedule as I moved out before the 10th do I get any reimbursement? I moved out this Saturday before of this month February?
Judy u | Overall Experiencethe employees= the worst. The facility= am leaving because there was no gate for weeks and my tire got stolen
angel c | Overall ExperienceVery helpful customer service
Keena SThey where awesome
Qunifia JCharge per miles is way to high, other companies only charge like 19cents per mile
SAUL IAll requested equipment needs to be with the truck. Truck should be parked in a place easier to pull out of
Nicholas WOur pickup location was changed twice due to equipment availability, and we had to go to a 4th location to get the dolly we reserved - only reasons for 4 vs 5 stars. That said sometimes companies shine the most when things don't go right. The changes in pickup location were handled professionally, the trailer pickup went well, and the 4th location was nearby our equipment pickup and they were quick and did not charge us for the dolly rental since there was an issue.
Michael CThe guy who was "helping" us back the trailer into a parking spot was so distracted by talking that he guided us right into the garage door. He also had plenty of unnecessary and inappropriate comments about the location of where we were moving to within the Dallas area.
MICHELLE WAwesome Service..💯✌🏾
Luekbra CI was originally scheduled for a hitch installation at your Arlington location after I spoke with someone from your customer service. I booked the installation on 10/25/23 for Reservation #: 19178796 on 11/03/23 at 5 pm. When I got there the office staff had no idea that I had a scheduled appointment. I gave them my reservation number and saw that I was scheduled and no one had contacted them. They were extremely busy and told me the manager was going to call me to re-schedule.I drove about 25 minutes to get to the location and decided I was not going to go back. So I decided to go to the uhaul located closer to my house. The folk at the MacArthur location were very helpful and scheduled me for the following morning. The only issue I had was when I went back to pick up my van after they installed the hitch, is that they were not able to close my ticket out so I was not able to pay. I had to leave my van overnight and go back the next morning to pay and check out.
HERIBERTO HThanks… Great job
Steven B | Overall Experiencei was wrongfully charged an additional fee
Ceaira GWe had a problem with the truck not starting and ended up jump starting at ourselves and made it then the customer the person at the office and we got there was very rude made it seem like we were lying about something when why else would we have roadside assistance come out and help us out so it cost us to have to take longer with the truck than we wanted because we were trying to get everything loaded and then we kept having problems with the truck I would not recommend running a truck from this particular location they need to change the people that work there cuz they they do not speak to you properly they make it seem like they're doing you a favor and just point blank rude they tried to say that we we were the reason the battery was messed up or whatever this is about to be 2024 and the battery's been in there since February 2021 and the check engine light came on also which was it on before we pick the truck up so there was something wrong with the car and we still ended up paying over $100 to rent the truck cuz supposedly just it was just a lot of BS with this location will never rent from this location again and would not recommend that you look that you rent from this location
Mary DDont rent there
PERFECTO G | Overall ExperienceStore manager was very friendly and explained everything. Excellente costumer service
Jesus DThey. Not have security on the. Park in lot
norberto p | Overall ExperienceMy card was over charged and I was not provided a receipt of what I am paying for
Draius KGuy was useless and unhelpful and tried to charge extra for returning to grand Prarie even tho I was told to return it there.
David LHave people taking reservations clarify every single thing they hear, because this whole experience was a nightmare and I never want to use your services again. Even the supervisors were wrong in the claims they made because your systems were not updated. It was definitely amateurish, and it proved why the costs were so cheap. I will pay more for professionalism next time.
John MI have rented a motorcycle trailer from this location twice, both times the young man was quick, friendly and professional, will rent from this location again if the need arises.
Joseph WKeep up the good work Kevin
Candice HThe facility is crowded and very busy. The folks working there courteous and professional. The guy that installed my hitch (not an easy install on a BMW X7) did a great job. They said it would take about 3 hours due to the complexity and that is about what it took them. So I am very satisfied with the job they did and would recommend to others.
Marshall SThe man practically begged me to drive the truck back to his location the next morning even I selected to return it near where I was moving to (45 minutes away!) I was nice and obliged. He also said he'd add another 55 miles to my trip in order for me to return it. There was 1/8 tank of gas in the truck. Said if I put it at 1/4 tank I'd get $14 off my bill (I spent $40 to get the tank to a 1/4!) I returned the truck the next morning , as he begged me. I forgot there was some boxes left in the back. He told me I needed to cleanse them out or I'd get charged a fee. So I cleared them out. Somehow after all that EXTRA time, money and effort I charged an extra $47 on top of the $138 + $40 for extra gas!!! I've never been screwed uhaul like this before. I will never ever use y'all again. You all should be ashamed if that's how you do your customers. I'll use Penske from now on.
Derrick MNada
Theresa PI have rented quite a few times and will continue to do my business with them
Samantha EThe front desk gentleman was rude, gave attitude and unpolite. He complained that we arrived late and was cussing. The fuel needle was on red and we were asked to fill it in with a no gas station nearby. This has been our worst experienced as a company with a U-Haul franchise.
Jorge AThis location was fine, but I had originally had a reservation at a different location to pick up at 9AM. Reservation # was 98982865. I got there a little after 10 and they informed me that since I was so late, they cancelled my reservation and gave the truck to someone else. They had my phone number and email address. They could have called before they cancelled! I was on my way! Forced me to find another truck, drive further, pay more in mileage charges, and delay me over an hour. If you are going to cancel, you need to notify! I will look for another place to rent next time...
Roger NReceiver size not what I ordered. Rep said she would give me timeline on installation, and instead said I should have dropped off, not waited.
charles MBueno
juan G | Overall ExperienceThe windshield sprayer did not work, but I did like checking in with the app.
Elesia HI will never go back to that location.
David MTrailer was broken into. Manager won't call me. Bad place to store stuff.
Adam R | Overall ExperienceMaybe have more than 1 employee working.
Joseph WI moved out with 25 days left for the month and they wouldn't prorate the monthly fee. I will not use Uhaul storage ever again
Barbara M | Overall ExperienceStorage was ready when promised. But it worked out.
Judy u | First ImpressionsKevin was great. He provided great customer service. He and the other staff.
Rod J | Overall ExperienceHad our tools stolen once. Reported to the store manager. No follow up or or information on the report.
Diego J | Overall ExperienceThe customer service is 100% at this facility, thanks guys
Jaclyn W | Overall ExperienceThey allow homeless to live there in the parking lot , they allow theft so some people stolen 2 Batteries from my box truck and cut the wires
Julian M | Overall ExperienceWorld class service. Staff skilled, proactive and courteous.
CELSO C | Overall ExperienceThe only bad experience l had was super hard to speak to this people at this facility
Jose T | Overall ExperienceKevin was awesome!!!!!!
DAVID W | Overall ExperienceGreat people
Dale C | Overall ExperienceEveryone at this facility give the best customer service I have received in a long time. Kevin is very personable making sure that you are totally satisfied.
Ikima B | First ImpressionsKevin was very helpful. Thank you!!!!
DAVID W | First ImpressionsNeeds to be open 24 /7 I work around the clock and if you can't open the gate past 8pm it's inconvenient to me but over all I like it
Humberto B | Overall ExperienceAfter moving all my stuff in the unit, two weeks later my storage was broken in, handel was busted, 14-16 boxes were stolen, video camera were not to far from where unit was. When I went to report to service clerk they didn't care, didn't provide the information that needed to happen. The manager was called through video call and told me don't worry as long as you have insurance you are covered. I asked if they could secure my storage and put a new handle or move mt stuff to new storage, the manager said he would have it fixed the next day. As of today and moving out on Friday the Handel is still broken. This happened in January. I believe it was an inside job that was done and planned to take my stuff out.
Valerie M | Overall ExperienceSuperb customer service! Love this place.
MONICA C | Overall ExperienceThanks for the help
Steven B | First ImpressionsLet my trailer, one of your trucks and two motorcycles get stolen and told me i was SOL on my trailer and wouldnt give half my money back for the month. Would never use uhaul and will warn people not to use.
Michael s | Overall ExperienceHot in the facility
Jesse P | First ImpressionsExtremely rude customer service
Luis C | First ImpressionsAlso price was reasonable
Michael S | Overall ExperienceTold your employees I wanted the storage for 2 months and I forgot to make a payment for he second month but took care of it and the employees said I never got back with them so they charged me for another month after letting them know I wanted it for 2 months. Never again
Robert M | Overall ExperienceU-haul has zero competition. No other company that provides a similar service can compare.
Terence C | Overall ExperienceVery convenient from my house
Arthur F | Overall ExperienceThe gentleman that assisted me was super friendly and professional.
Cassandra P | First ImpressionsWe had access all time
Heriberto B | Overall ExperienceThe staff at the MacArthur location has always been welcoming and friendly! Even when they were busy, I always received a smile and a "hello" as well as everyone coming in or out that I saw.
KEN R | Overall ExperienceGreat experience
Zsolt C | Overall ExperienceVery excellent service
Rosemarie H | First ImpressionsGracias
thomas c | Overall ExperienceNa
Victoria M | Overall ExperienceEvery body was so acknowledgeable on everything we asked on and had a great attitude thank you and God bless you
Heriberto B | First ImpressionsLiked the way they made use of the backs of U Haul trailers for storage. Very unique. And the price was. Affordable.
MARGARET E | Overall ExperienceI certainly enjoyed the customer service render to me both ways for my rental and storage. Thanks I would recommend U-Haul to anyone! Janice
Janice T | First ImpressionsGreat place and friendly service!
kenneth b | Overall ExperienceGood guy
Lah M | First ImpressionsU haul did not give me as an existing customer the choice of moving my RV into the lot across the street while working on the lot where it was parked. Not a good way to treat customer
Mike C | Overall ExperienceManager was really friendly and helped answer all questions needed. Love the reasonable priced lock and 1st month free.
Victoria M | First ImpressionsI will be back thank you for y'all services.
Arturo Z | Overall ExperienceSo:metimes I have trouble getting the big doors closed but the personnel have always helped. They have always been friendly
MARGARET E | Overall ExperienceThis facility could never find our electronic payment. We had cancelled checks yet they kept insisting we had not paid. I spent lots of time arguing about payments we had made electronically
John S | Overall ExperienceGreat service, nice people, clean, organized and very helpful. Even was having trouble with getting furniture disassembled to put in storage and they let us borrow tools without hesitation.
Michelle A | Overall ExperienceGreat and friendly customer service. I've had to keep my belongs in storage twice and this is the place I went!
Cindy H | Overall ExperienceVery satisfied
Ron G | Overall Experiencegreat service!
DANIEL C | First ImpressionsPoor organization and management
JOVON L | Overall ExperienceI did not go with this storage company. Please stop sending emails.
Terri M | ReservationThe security gate for storing campers was broke and left open many times I had to go up to get my camper.
NATHAN H | Overall ExperienceWhen I purchase a new trailer I will use your facility again. Thank You: Mark Miller
MARK M | Overall ExperienceYour person on site is awesome but the reservation people need to be made aware of situations in different cities. I was unable to use your storage facillty so I can't give it a rating.
bertha m | Reservation