The guy who was "helping" us back the trailer into a parking spot was so distracted by talking that he guided us right into the garage door. He also had plenty of unnecessary and inappropriate comments about the location of where we were moving to within the Dallas area.
MICHELLE W.Customer Reviews for U-Haul Moving & Storage at I30 MacArthur
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome Service..💯✌🏾
Luekbra C.I was originally scheduled for a hitch installation at your Arlington location after I spoke with someone from your customer service. I booked the installation on 10/25/23 for Reservation #: 19178796 on 11/03/23 at 5 pm. When I got there the office staff had no idea that I had a scheduled appointment. I gave them my reservation number and saw that I was scheduled and no one had contacted them. They were extremely busy and told me the manager was going to call me to re-schedule.I drove about 25 minutes to get to the location and decided I was not going to go back. So I decided to go to the uhaul located closer to my house. The folk at the MacArthur location were very helpful and scheduled me for the following morning. The only issue I had was when I went back to pick up my van after they installed the hitch, is that they were not able to close my ticket out so I was not able to pay. I had to leave my van overnight and go back the next morning to pay and check out.
HERIBERTO H.Thanks… Great job
Steven B. | Overall Experiencei was wrongfully charged an additional fee
Ceaira G.We had a problem with the truck not starting and ended up jump starting at ourselves and made it then the customer the person at the office and we got there was very rude made it seem like we were lying about something when why else would we have roadside assistance come out and help us out so it cost us to have to take longer with the truck than we wanted because we were trying to get everything loaded and then we kept having problems with the truck I would not recommend running a truck from this particular location they need to change the people that work there cuz they they do not speak to you properly they make it seem like they're doing you a favor and just point blank rude they tried to say that we we were the reason the battery was messed up or whatever this is about to be 2024 and the battery's been in there since February 2021 and the check engine light came on also which was it on before we pick the truck up so there was something wrong with the car and we still ended up paying over $100 to rent the truck cuz supposedly just it was just a lot of BS with this location will never rent from this location again and would not recommend that you look that you rent from this location
Mary D.Dont rent there
PERFECTO G. | Overall ExperienceStore manager was very friendly and explained everything. Excellente costumer service
Jesus D.They. Not have security on the. Park in lot
norberto p. | Overall ExperienceMy card was over charged and I was not provided a receipt of what I am paying for
Draius K.Guy was useless and unhelpful and tried to charge extra for returning to grand Prarie even tho I was told to return it there.
David L.Have people taking reservations clarify every single thing they hear, because this whole experience was a nightmare and I never want to use your services again. Even the supervisors were wrong in the claims they made because your systems were not updated. It was definitely amateurish, and it proved why the costs were so cheap. I will pay more for professionalism next time.
John M.I have rented a motorcycle trailer from this location twice, both times the young man was quick, friendly and professional, will rent from this location again if the need arises.
Joseph W.Keep up the good work Kevin
Candice H.The facility is crowded and very busy. The folks working there courteous and professional. The guy that installed my hitch (not an easy install on a BMW X7) did a great job. They said it would take about 3 hours due to the complexity and that is about what it took them. So I am very satisfied with the job they did and would recommend to others.
Marshall S.The man practically begged me to drive the truck back to his location the next morning even I selected to return it near where I was moving to (45 minutes away!) I was nice and obliged. He also said he'd add another 55 miles to my trip in order for me to return it. There was 1/8 tank of gas in the truck. Said if I put it at 1/4 tank I'd get $14 off my bill (I spent $40 to get the tank to a 1/4!) I returned the truck the next morning , as he begged me. I forgot there was some boxes left in the back. He told me I needed to cleanse them out or I'd get charged a fee. So I cleared them out. Somehow after all that EXTRA time, money and effort I charged an extra $47 on top of the $138 + $40 for extra gas!!! I've never been screwed uhaul like this before. I will never ever use y'all again. You all should be ashamed if that's how you do your customers. I'll use Penske from now on.
Derrick M.Nothing
Theresa P.I have rented quite a few times and will continue to do my business with them
Samantha E.The front desk gentleman was rude, gave attitude and unpolite. He complained that we arrived late and was cussing. The fuel needle was on red and we were asked to fill it in with a no gas station nearby. This has been our worst experienced as a company with a U-Haul franchise.
Jorge A.This location was fine, but I had originally had a reservation at a different location to pick up at 9AM. Reservation # was 98982865. I got there a little after 10 and they informed me that since I was so late, they cancelled my reservation and gave the truck to someone else. They had my phone number and email address. They could have called before they cancelled! I was on my way! Forced me to find another truck, drive further, pay more in mileage charges, and delay me over an hour. If you are going to cancel, you need to notify! I will look for another place to rent next time...
Roger N.Receiver size not what I ordered. Rep said she would give me timeline on installation, and instead said I should have dropped off, not waited.
charles M.Good
juan G. | Overall ExperienceThe windshield sprayer did not work, but I did like checking in with the app.
Elesia H.I will never go back to that location.
David M.Trailer was broken into. Manager won’t call me. Bad place to store stuff.
Adam R. | Overall ExperienceMaybe have more than 1 employee working.
Joseph W.I moved out with 25 days left for the month and they wouldn’t prorate the monthly fee. I will not use Uhaul storage ever again
Barbara M. | Overall ExperienceGood service
Jose G.Storage was ready when promised. But it worked out.
Judy u. | First ImpressionsWe were given a truck to use that the a/c wasn't working. This was wasted time to wait for another one when I had an appointment to go to.
Rhonda S.The remote check-in process was ambiguous. When I arrived and used the app to photograph myself and my driver's license, I had to agree to the vehicle mileage and cleanliness without having access to the vehicle (i.e. no keys). The office was opened and they gave me the keys after my remote check-in. I did confirm the odometer reading and had no other concerns.
Scott H.Great customer service
Lapnecious G.Make it more clear on the website how to rent a truck for two days. I was not given the option, and I had to call twice to get the second day because I got confirmation for only one day in an email after I had already called once. Finally, I feel like the original rate I booked the truck was lower than what I was charged. The base rate I was charged was also lower than what I looked up online to get another quote.
Dallen H.Kevin was great. He provided great customer service. He and the other staff.
Rod J. | Overall ExperienceDon't rob a person for 20 more dollars because they drop it off in less than 8 hours from renting it… no one was at gran prairie location …. No one helped me do nothing and I get charged 20$ for dropping it off after hours? What a joke …. Felt like I have been robbed with out a gun ….. can't even see a receipt where they charged me …. Just straight took out of my account …. Shame …. Decorated war veteran … and I get treated like this …. I will never use us haul again…. Going to Penske unless I get my 20$
James M.Nothing, y'all the best
cruz D.Great experience, very helpful staff
Bobby R.I had a hard time locating a truck as the first Uhaul truck I returned did not register my return in the system. Second Uhaul truck gave me a bad truck with inspection sign on when I denied that I had to visit 3 more places to get my truck. I had to drive around all day because Uhaul at mac aurther express did not check me out after 1pm its there job to do so and I had to suffer for them. The truck condition was very poor .
Salomi M.Everything was great
Felix G.*Not ONLY will I recommend this location to everyone I know, this location will NOW be my preferred location (over the other location 5 miles +/- north; where I've been doing business for years! And btw, to be completely fair & honest, they didn't do anything wrong at the other store in Irving, they've always been great; I just like these guys better!!) and it'll absolutely be my first place to check on a rental from now on!! Great staff!! Keep up the good work, and thank you!! Also, full disclosure, I NEVER take surveys, much less write a comment, so for whatever that's worth. Thanks again!
JASON G.greatness!
Patrick S.I requested four days for a reservation online, went to the store, paid, thought we were good to go. I start getting calls the next day that are fucking rude. Telling me I need to bring it back now, when I know I put a four day reseravstion. The employee is very lucky I was in a decent mood, because his attitude about got him bigger problems. This was a total shit show and a joke. I will not pay extra for someone else's major fuck ups, not my problem your employees are half wits.
Daniel M.Great service - fast
Damon E.Your representative was great!
Patrick G.The service agent was friendly and helpful.
John R.The original reservation was made by calling in for a one way reservation. When we got to the location to pick up, the truck wasn't able to go one way. The person at the front desk showed “0†empathy and showed “0†interest in attempting to help find a solution. Had to call the 1-800 # to book a reservation even we were in the U-Haul office. Was forced to rebook with a smaller truck than originally needed. Unfortunately this was the worst customer service I've ever experienced with a U-Haul location. Will not ever do business with this location.
Grant S.I brought my car in to get my hitch installed you guy's caused my to have other issues! Now my car is showing my drivers door isn't closed and my car alarm isn't working! Brought it back to explain and the guy tells me to take it to the dealership and get it looked at! Someone needs to call me ASAP! 682-553-9117
Michael P.Nothing. Every thing was awesome!
Meg S.With a short notice I had, you were able to provide us the the only truck you had available. Very nice young lady. I will use you again. Thanks
Nina J.Everything was Great
terence C.Horrible Customer service experience ranging from Kevin the General Manager to the staff. There are always busy on their phone caring less about the customer. Too much nasty attitude on the staff. It was a nightmare going there.
David C.Great staff and friendly evironment. And the maneger is on point with my rental needs.
felix G.the guys at this location that took care of me are amazing and outstanding I rate this location over 10 if I can give him a 200 I would this time my dealing with a U-Haul with way better and didn't have any problems about renting it stay away from the one on Irving Boulevard they are rude and unconsiderate and don't give a s***
Margaret V.Even with inherent quirks in the overall uhaul system, the employee was able to resolve my problem as well as another customer relatively quickly.
Tim O.Just keep doing what you're doing you guys were excellent both times that I was there you are very kind and respectful thank you
Selestino M.Had our tools stolen once. Reported to the store manager. No follow up or or information on the report.
Diego J. | Overall ExperienceIt was nice to be able to wait since the installation was less than 2 hours, sometimes you don't have a ride to pick you up, friendly staff
Pamela P.I glad have very nice service to uhaul
Leyla H.The facility did great installing the hitch. My problem was the online reservation system. I made my reservation at the location on I-20 because I had other business in the area. When I arrived they informed me my reservation had been moved to another location 20 miles further away and no one notified me ahead of time.
Michael P.we received a truck that barely had any gas in it yet we would be charged if we didn't return it with a 1/4 tank of gas. We also did not use the packing blankets but were charged for them. I feel like you owe me $25.
Roy G.Very unorganized, my reservation changed 5-6 times and something was wrong about it each time.
Alex B.Customer service really really sucks at this location! Rep did not look at me once since I walked in and was typing and never told me what he was doing. I didn't know if he was processing me or doing something else! Until he said my total and to sign! Horrible service at pick up and drop off! You can't even understand how they speak! Speech not clear! I didn't understand any terms on contract! Luckily I have been to several uhaul locations and by far the ugliest and most horrible one is this one! Please remind employees that if it weren't for us, customers, They would not be employed!
Claudia L.The customer service is 100% at this facility, thanks guys
Jaclyn W. | Overall ExperienceThey allow homeless to live there in the parking lot , they allow theft so some people stolen 2 Batteries from my box truck and cut the wires
Julian M. | Overall ExperienceWorld class service. Staff skilled, proactive and courteous.
CELSO C. | Overall ExperienceThe only bad experience l had was super hard to speak to this people at this facility
Jose T. | Overall ExperienceKevin was awesome!!!!!!
DAVID W. | Overall ExperienceGreat people
Dale C. | Overall ExperienceEveryone at this facility give the best customer service I have received in a long time. Kevin is very personable making sure that you are totally satisfied.
Ikima B. | First ImpressionsKevin was very helpful. Thank you!!!!
DAVID W. | First ImpressionsNeeds to be open 24 /7 I work around the clock and if you can't open the gate past 8pm it's inconvenient to me but over all I like it
Humberto B. | Overall ExperienceAfter moving all my stuff in the unit, two weeks later my storage was broken in, handel was busted, 14-16 boxes were stolen, video camera were not to far from where unit was. When I went to report to service clerk they didn’t care, didn’t provide the information that needed to happen. The manager was called through video call and told me don’t worry as long as you have insurance you are covered. I asked if they could secure my storage and put a new handle or move mt stuff to new storage, the manager said he would have it fixed the next day. As of today and moving out on Friday the Handel is still broken. This happened in January. I believe it was an inside job that was done and planned to take my stuff out.
Valerie M. | Overall ExperienceSuperb customer service! Love this place.
MONICA C. | Overall ExperienceThanks for the help
Steven B. | First ImpressionsLet my trailer, one of your trucks and two motorcycles get stolen and told me i was SOL on my trailer and wouldnt give half my money back for the month. Would never use uhaul and will warn people not to use.
Michael s. | Overall ExperienceHot in the facility
Jesse P. | First ImpressionsExtremely rude customer service
Luis C. | First ImpressionsAlso price was reasonable
Michael S. | Overall ExperienceTold your employees I wanted the storage for 2 months and I forgot to make a payment for he second month but took care of it and the employees said I never got back with them so they charged me for another month after letting them know I wanted it for 2 months. Never again
Robert M. | Overall ExperienceU-haul has zero competition. No other company that provides a similar service can compare.
Terence C. | Overall ExperienceVery convenient from my house
Arthur F. | Overall ExperienceThe gentleman that assisted me was super friendly and professional.
Cassandra P. | First ImpressionsWe had access all time
Heriberto B. | Overall ExperienceThe staff at the MacArthur location has always been welcoming and friendly! Even when they were busy, I always received a smile and a "hello" as well as everyone coming in or out that I saw.
KEN R. | Overall ExperienceGreat experience
Zsolt C. | Overall ExperienceVery excellent service
Rosemarie H. | First ImpressionsThanks
thomas c. | Overall ExperienceNa
Victoria M. | Overall ExperienceEvery body was so acknowledgeable on everything we asked on and had a great attitude thank you and God bless you
Heriberto B. | First ImpressionsLiked the way they made use of the backs of U Haul trailers for storage. Very unique. And the price was. Affordable.
MARGARET E. | Overall ExperienceI certainly enjoyed the customer service render to me both ways for my rental and storage. Thanks I would recommend U-Haul to anyone! Janice
Janice T. | First ImpressionsGreat place and friendly service!
kenneth b. | Overall ExperienceGood guy
Lah M. | First ImpressionsU haul did not give me as an existing customer the choice of moving my RV into the lot across the street while working on the lot where it was parked. Not a good way to treat customer
Mike C. | Overall ExperienceManager was really friendly and helped answer all questions needed. Love the reasonable priced lock and 1st month free.
Victoria M. | First ImpressionsI will be back thank you for y'all services.
Arturo Z. | Overall ExperienceSo:metimes I have trouble getting the big doors closed but the personnel have always helped. They have always been friendly
MARGARET E. | Overall ExperienceThis facility could never find our electronic payment. We had cancelled checks yet they kept insisting we had not paid. I spent lots of time arguing about payments we had made electronically
John S. | Overall ExperienceGreat service, nice people, clean, organized and very helpful. Even was having trouble with getting furniture disassembled to put in storage and they let us borrow tools without hesitation.
Michelle A. | Overall ExperienceGreat and friendly customer service. I’ve had to keep my belongs in storage twice and this is the place I went!
Cindy H. | Overall ExperienceVery satisfied
Ron G. | Overall Experiencegreat service!
daniel c. | First ImpressionsPoor organization and management
JOVON L. | Overall ExperienceI did not go with this storage company. Please stop sending emails.
Terri M. | ReservationThe security gate for storing campers was broke and left open many times I had to go up to get my camper.
NATHAN H. | Overall ExperienceWhen I purchase a new trailer I will use your facility again. Thank You: Mark Miller
MARK M. | Overall ExperienceYour person on site is awesome but the reservation people need to be made aware of situations in different cities. I was unable to use your storage facillty so I can't give it a rating.
bertha m. | Reservation