Customer Reviews for U-Haul Moving & Storage at I-10 and College

3,138 comentarios

3885 Milam St   Beaumont, TX 77701

(409) 833-4358

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(409) 833-4358

3885 Milam St
Beaumont, TX 77701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Excellent customer service !!

CAROLYN C. 
Rating:
5.0

Not much to improve on team moved quickly to check in truck. Uhaul team had me taken care of professional and in a timely manner.

Lindsey R. 
Rating:
4.0

Customer did not leave a comment.

GLYNN F. 
Rating:
5.0

Great management, Mr Phil is always on top of it, with the greatest customer service we have ever received

Edward A.  |  Overall Experience 
Rating:
5.0

Offer promotional deals so a customer can save money. Offer a 15% or 20% discounts on daily rentals. A little savings go a long way these days

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

Excellent service and the staff was on point with all my family care and needs for moving!! A++++

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Eriel T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Very helpful young man. Quick in and out.

Judy B. 
Rating:
1.0

Hire professional people that is knowledgeable and knows what they are doing.

ANGELA W. 
Rating:
4.0

The truck that was given to us had no gas in it. We had to stop at the gas station a block away to put fuel in it. This is the first time I have picked up a uhaul truck that was literally on empty.

CATHERINE S. 
Rating:
1.0

They overcharged us!!!!!!

Alissa J. 
Rating:
5.0

Customer did not leave a comment.

RICHMOND W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Paul I. 
Rating:
5.0

Customer did not leave a comment.

celeb m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
1.0

Manager royally sucks

ASHLEY S. 
Rating:
4.0

they didnt have the small truck i reserved a month ahead of time but i got by with the bigger truck ihad to get. it wasno more money just slightly less confort in driving it

THISTLE W. 
Rating:
4.0

Customer service representative was above average … Thanks U-Haul

MILDRED H. 
Rating:
4.0

Customer did not leave a comment.

Kandace B. 
Rating:
5.0

Hard working, efficient staff. I won't use any other Uhaul location…EVER

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

LAQUANA Y.  |  First Impressions 
Rating:
1.0

The vehicle wreaked off smoke and was very “rickety” to say the least. I waited outside for 30 minutes while employees were on talking their cell phones, when they could have been checking me out. I will never use this uhaul again. I will probably never use any other uhaul again either.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

enrique C. 
Rating:
5.0

This was the easy rental with no issues, the only problem I had was trying to do the stuff online, the staff in the store where professional and professional.

Isaac H. 
Rating:
5.0

Customer did not leave a comment.

Nigel L. 
Rating:
5.0

The customer service at this location is excellent!

Takesha R. 
Rating:
2.0

I have returned the truck with extra fuel but no credit get for that. But if I return with less fuel uhaul charge for that. More over when I book any specific location uhaul always change my location and also the truck size. Overall my experience with uhaul always below average.

MUHAMMED R. 
Rating:
1.0

Really aggravated me that y'all had to call a reference to rent me a trailer. I had to bother a friend early in the morning just so y'all could call an verify. I most likely will never use Uhaul again because that is just dumb..

DYLAN H. 
Rating:
5.0

Customer did not leave a comment.

Charolett G. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL L. 
Rating:
5.0

Customer did not leave a comment.

CRAWFORD S. 
Rating:
3.0

The vehicle ac was not working and when I looked under the seat there was a cellphone, a wrench, and a Gatorade bottle.

SEANRILEY P. 
Rating:
5.0

Customer did not leave a comment.

EULLA B. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
3.0

Replace the old trucks. Maintain the vehicles. Lot's of play in the steering, back brakes squeeled. Transmission slipped. Vehicle smelled like smoke.

MALCOLM G. 
Rating:
5.0

Customer did not leave a comment.

MONA J. 
Rating:
5.0

Really great service

LARRY H. 
Rating:
3.0

Customer did not leave a comment.

Nate R. 
Rating:
5.0

The manager was real nice and polite the workers was real nice and polite I will recommend my friends to Yol company thank everyone on that team from that store I am very please thank y'all again

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

TYRESE H. 
Rating:
3.0

Customer did not leave a comment.

agin K. 
Rating:
4.0

Customer did not leave a comment.

LINDA RICHELLE A.  |  Overall Experience 
Rating:
5.0

The guys helped me choose the correct ball for my hutch receiver and installed it. They hooked everything up for me when I picked it up the next day. Awesome crew!

tonya G. 
Rating:
3.0

the original truck i booked was given to another customer however there was another one readily available the truck needed mechanical work but i was able to drive it safely to my destination when i made to the drop location i advised the staff of the issues

JAMES P. 
Rating:
5.0

Nice place, friendly and helpful staff

LORI C. 
Rating:
5.0

I was very satisfied with the customer service at this location.

LYNN B. 
Rating:
1.0

The location was great but i was charged for an after hours drop off fee of $20. The original price was agreed upon and I put the trailer back by the agreed upon time.

KYLE J. 
Rating:
5.0

Customer did not leave a comment.

Guy S. 
Rating:
4.0

Only used 2 days into the month and was still charged a whole month to close account

Thadius G.  |  Overall Experience 
Rating:
5.0

Faster check in only, everything else is superb. Very friendly guy checked me in and out

HARRY W. 
Rating:
5.0

There were no issues. We dropped off the trailer, they checked it in and we were on our way in less than 10 minutes.

DOUGLAS N. 
Rating:
1.0

Saturday around 3:30 PM. Had to go find someone to check it in. 2 different employees said they would "find someone" apparently bc they didn't want to do it. Longest check in ever. Guy actually went around and kicked every tire on the truck and trailer. ???? Will never go to this location again. Horrible service

John R. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Teach employees that sometimes customers don't know the name for every piece of rental equipment uhaul offers. Felt like I was at fault for not knowing what type of trailer I needed to rent. Overall everything else was perfect!

Kayla B. 
Rating:
5.0

Excellent service

PHILLIP J. 
Rating:
5.0

Customer did not leave a comment.

Logan K. 
Rating:
5.0

Customer did not leave a comment.

ERNEST F. 
Rating:
5.0

Customer did not leave a comment.

Jamie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alan F. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
2.0

No one wanted to help me except a guy that had only been there a couple of days and he wasn't sure what he was doing. Your WiFi takes too long Upgrade your service please.

EDWARD H. 
Rating:
5.0

Great staff

Leslie L. 
Rating:
5.0

Helpful and freinldly

REGINALD C. 
Rating:
5.0

Customer did not leave a comment.

BRYANT D. 
Rating:
5.0

I have rented U-Haul equipment for over 40 years. Why this time did I have to provide 2 names and phone numbers of other people who know me, and why did you need to call them? This is moderately embarrassing and a bother to my friends. And the attendant photographed my license plate. Are you experiencing major theft problems?

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

The facility and staff were professional and helpful. The slide on my unit was the only downside to this experience, it really needed to be replaced. Overall I would rent here again.

Jean F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICKEY R. 
Rating:
4.0

Customer did not leave a comment.

Amery C. 
Rating:
1.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

Everything went great accept for… I own a 2021 Ford truck that uses a different plug for trailer lights than what my U-haul trailer uses. I was irritated that I had to purchase the correct plug to work for my and ALL new truck's currently use. Maybe in an older vehicle yes but not a late mode one. I'm sure all the trailers & other rentable pieces Uhaul uses will eventually be updated to use the latest plug.

STEVEN F. 
Rating:
3.0

Due to new procedures on your end requiring two phone numbers and actually calling the other person, and interrupting their day, I won't be returning to U-Haul. I've been using U-Haul forever, but the new procedures make me feel like I am not in a trusted business relationship.

MICHAEL M. 
Rating:
1.0

Operation is a joke. This place could do so much better. General manager has zero respect or customer service skills!

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
4.0

Customer did not leave a comment.

BOBBY B. 
Rating:
3.0

I explained the problems and the attendee commented, "its a uhaul". To which he questioned "any problems during your trip?" I should also state: the truck had only 27,000 miles

Dale B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN S. 
Rating:
3.0

Someone changed our location to an hour out of the way.

JOSHUA L. 
Rating:
4.0

very professional-knew what they were doing and helped me through the process. no hassle whatsoever. I will definitely use Uhaul again in the future.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
1.0

Got a hitch put on and when I picked up my car the check engine light was on and I have spent 5 hrs so far trying to get someone to help get it fixed since yall did something wrong to make the light come on. Nobody has helped. I just keep getting told to wait till Monday when the mgr comes back. A whole weekend of my car possibly blowing up because nobody else can help me and the mgr told me when I was there just take it to autozone.

Traci A. 
Rating:
5.0

This location was excellent, i'm glad I was redirected to them. Everything leading up to this location was terrible, I was very disappointed with U-Hual and would not reccomend them to anyone or use another location in the future. I hesitate to even consider using this company in the future.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

LESLIE L. 
Rating:
5.0

Customer did not leave a comment.

JEROME P. 
Rating:
5.0

Customer did not leave a comment.

Barry Joel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raylene L. 
Rating:
1.0

Told us to get someone young to help online. That is a quote. We were 2 miles from that location for drop off of our dolly. Joke! They offered no help.

GLORIA M. 
Rating:
1.0

Had to wait along time. Nasty place wasn't clean, employees were rude!!! I was over charged

JOCELYN C. 
Rating:
5.0

Charge fair prices to all!

Joydell K. 
Rating:
2.0

Customer did not leave a comment.

Asia B. 
Rating:
4.0

Customer did not leave a comment.

Ann M. 
Rating:
3.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

I didn't have any negative issues. There was a bit of a line and only one person at the desk which made it take a little longer but it was a Sunday morning so that was completely understandable.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
2.0

Customer service was good, but made a reservation online and still had to wait!?!?!

EMMETT C. 
Rating:
1.0

Customer did not leave a comment.

DEVANTE D. 
Rating:
5.0

Customer did not leave a comment.

Lorine T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

Customer did not leave a comment.

LAURIE P. 
Rating:
5.0

Customer did not leave a comment.

SEDRICK F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
1.0

We stood in line for over an hour, with ONE person checking people in. You can say all you want and blame "COVID" but it's not COVID protocols, it's an "I don't care" attitude. Customer service is thing of the past.

FRED O. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
1.0

I had a reservation,at the location on Milan , they reserved a truck in port Arthur, they called me 2 hours before and said they didn't have the truck they gave it to someone else. I had to Winnie (no problem there) I needed a trailer they said they didn't have one. I called reservation they sent me back, they wouldn't give it to me they sent me to another location for one too small.My hired movers were getting paid while I tried to resolve the issue. I spent an extra $300 on 2 trailers, Missed my move out day an extra $250, Couldn't get into my storage because it was Sunday.Mr Jarmon and his team were not trained, it was the worst experience of my life.

VIVIAN J. 
Rating:
4.0

Trailer size I ordered (5x8) was unavailable when I arrived. Fortunately, the next larger size (6x12) was available for me to use at the same price. Wasn't my preference, but it worked out for my needs this time. Wish there was a better way to make certain equipment is actually available when you have a confirmed reservation.

David M. 
Rating:
5.0

Customer did not leave a comment.

LASHAI L. 
Rating:
3.0

Customer did not leave a comment.

RACHEAL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina R.  |  Overall Experience 
Rating:
5.0

I had a great customer experience. No complaints!

Deltra G.  |  First Impressions 
Rating:
2.0

Went in to rent a storage space for my rv. I was assinged a spot and went to unload. A Uhaul trailer was in the spot. Walked back to the office and spoke to the desk clerk. He said he would be awhile because he had customers. He was the only person on duty. He should have told the customers he would be right back and moved the trailer. He didn't and said i could get a dolly and move it myself. When you wait on a customer prior to other customers you should take care of that customer. Period no excuse for his lack of service. Basically he let me know my problem was my own since he had already collected the money.

scott b.  |  First Impressions 
Rating:
2.0

I have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it’s landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn’t get anyone on the local line or on the customer service . I’m just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said “ I’m very sorry this is not the experience we want you to have with Uhaul” ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn’t work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don’t pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I’m really concerned about this!!

Thira S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MARSALEENE N.  |  First Impressions 
Rating:
5.0

Very nice facility

Felton D.  |  First Impressions 
Rating:
5.0

My experience was great with the u-haul facility i had awesome customer service!

Ericka G.  |  Online Move In 
Rating:
3.0

Good place

Anthony N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Korona W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean F.  |  First Impressions 
Rating:
1.0

The woman working Saturday around 1PM (i-10, Bmt TX) was very slow in processing the long line of customers because she was training another employee. She didn't acknowledge any of the 7 people waiting while she came and went checking in and out one customer at a time. More staffing would have been ideal on a busy Saturday. After checking in my rental thoroughly and explaining everything and adding personal experience stories to her trainee, she said I was done. I took that opportunity to tell her there was no toilet paper or paper towels in the climate controlled facility(that I just spent 3 hours moving into). She laughed it off while saying her housekeeper was off today. She then went back into the office. I walked past an overflowing trashcan in the parking lot to my ride only to hear how rude the woman had been to my friend waiting for me in the parking lot and to another potential customer. Everyone that I had encountered prior to the this woman did an outstanding job handling my account, from picking up in lake charles to the multiple phone calls I had to make to find storage an hour away from where I need to be due to the losses in our hometown area. I had to pay extra to move and store my items due to the hurricane decreasing availability. A wrong turn upon arrival put me short in gas and over in milage beside being late w the truck. I'd expect the facility to be properly staffed and maintained. I also had a lot of problems with app account...I wasn't able to use it hardly at all. Thank you for your time, Heather LeJune

heather l.  |  First Impressions 
No reviews have been submitted for this location.

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