El cliente no dejó un comentario.RONALD C.
Customer Reviews for U-Haul Moving & Storage at I-10 and College
Beaumont, TX 77701
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Needs more counter attendants so the process can be shorter.ARTIE H.
El cliente no dejó un comentario.ARTHUR C.
Because of your computer generated system, i had to pay $150.00+ For 3 DAYS! When i only needed it for one day. Literally had it for 24 hours. But because i was traveling one way to another state, thats what i paid. And they said nothing could be done. Really upset about give uhaul 2 days of pay for free... when i didnt even use it. Yal really need to fix the system you have!NICKOLAS M.
El cliente no dejó un comentario.CAROL D.
Guy was really stiff an not very friendly ! Mileage was offASHLEY DUPRE M.
El cliente no dejó un comentario.TRUDY D.
Passenger side tire was bald. Had I not checked it before I left Im sure I would of had a flat within 15 miles. They did swap me out with a different trailer. They should check tires before hooking up the trailerJAMES B.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.DIAMOND B.
El cliente no dejó un comentario.Doresha H.
It was truly disheartening to have created an online appointment, checked in online to avoid a lengthy check in process when I arrived, only to have to start all over again with the check in process when I arrived at my rental location. Almost pointless! My appointment time was 10am and I was still subjected to a wait in line for over 20 minutes or more. Then, once I completed the rental, I was told I couldn't rent due to an issue I'd have to call in about. It ended up being a mishap that was supposed to be cleared up on my assistant's account from 12 years ago. My phone representative did clear up the issue quickly but it caused me to have to go back to the location and start back at step one.All in all, it took me over 2 hours just to rent my vehicle which threw my schedule off for the rest of the day. Timeliness is essential when planning events and this was just not a good experience for me this past weekend. PLEASE make this process smoother for your customers!Erica J.
Nothing, you are very goodJACOBEAN M.
Attempted to add hidden charges totally over $90 additional dollars, but was then OK with lowering the price to 37. Was very rude and inconsiderate. Will not recommend nor will I ever use this service again. At least at this location.Gabriel F.
El cliente no dejó un comentario.James B. | First Impressions
Drop off was quick and easy due to the gentleman who assisted me once I arrived. He was a great multi tasker and ensured I was satisfied.Brian J.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.AARON T.
El cliente no dejó un comentario.JAMES M.
The rental process had too many steps And was too complicated. The automated email to leave this review came at 10 o'clock at night and woke me up. Stupid.ZACKARY W.
Clean the inside of the trucks better. Especially with covid going on. Coffee and ashes inside the truck.TIRAEISHA M.
El cliente no dejó un comentario.Jered W.
Very pleasant, and great customer serviceJered W.
The lady who helped was fantastic I'm bad with names but she definitely was great !!!!!!LAWRENCE P.
Personnel needs to be trained. It seems regardless of which location I visit, there are always new personnel either being trained or just overall unprepared. Making a reservation does not shorten the time required to pick up the rental. Additionally, the communication between the office and the lot is not crisp. On my last rental, I rented 12 pads but only received 6. I didn't bother to ask for a refund for the other 6. I just knew that would be asking for a lot more time wasted. So, I left things as they were. Overall, the service you provide is badly needed. I just think you could do so much better in terms of being customer focused.ROGER S.
El cliente no dejó un comentario.Melondia B.
Manager is very rude. This location used to help and assist. Now its a rip off...No more unlimited in town miles... I will make a million trips in my Nissan Rogue before I use Uhaul services.AURYANNA W.
Despite online reservations, the check in process was cumbersome (check out upon return, though, was efficient and uneventful). Furthermore, the vehicle we reserved in advance was not available when we arrived at the time that UHaul provide. Only after a long discussion where we proposed an alternative solution regarding available vehicles, did the staff agree to lease a vehicle to us.RICK L.
Could use more counter help, the young man at the counter was very professional but was by himself.STEPHEN TERRY S.
You need more people helping at the front. There was only one person working the counter and the line was all backed up I had a reservation for 4pm I didn't get called to the counter until 4:23pm! That's just unacceptable to be standing in line for 23mins! That's not the worst of it. I brought was supposed to have the uhaul from 4pm -10pm so upon me returning it and do everything I was instructed to do, I check my account the next day and see that they double charged me for the uhaul. When you call to speak to a representative they answer the phone and leave you hold on forever so I had to go up there. When I get there it's still only one person working the counter and he told me they â€œaccidentallyâ€ charged me for 2 days! That's from lack of paying attention. Then I noticed they were trying to take extra money from my account after they had already taken their money out which would make a total of 3x they charged my card . I was telling the representative about it and he said I need to call my bank about it cause he can only refund the first amount that they over charged me! So I will definitely NOT do business with this uhaul location again! Unprofessional and understaffed!Jacouline L.
My only complaint is regarding the phone. I called all week trying to confirm my online registration. Each time, I was out on hold and left there for 20+ minutes. It almost felt intentional. Other than that, the process was smooth.Kamryn U.
Check-out service was quick and easy with no crowds. Check-in was potentially a long-drawn-out process in a very crowded office with only one counter station manned. HOWEVER, I used the Mobile app, and check-in was accomplished in 10 minutes.. I advise every customer to set up an account during the rental process and you will save a lot of time every time.James K.
El cliente no dejó un comentario.LINDA S.
El cliente no dejó un comentario.RUSSELL B.
The lady in there done her job. ðŸ’¯ but the man did not hey Services just poorBRIAN C.
El cliente no dejó un comentario.Christina B.
Reserved online and was told the trailer would be ready and available. Had to wait in line and then go through whole rental /registration process again at the store. Went through lengthy process to make sure that they could reach me and an additional contact by cell and email and charged my credit card BEFORE telling me that they did not have the required electrical cable to hook up the lights and that I would need to leave and go purchase the cable at parts store and return before they could give me the trailer they had just charged me for. I was told that I would not be reimbursed for the cost of the connection. I asked the manager if he would like me to purchase some extra electrical cable for him so that this would not happen to other customers and he just laughed and said no. The cable cost $10.81 with tax - almost as much as the trailer rental for the day. I consider it false advertisement not to disclose the additional charge for the electrical cable and the need to drive away and purchase parts. The gentleman who helped hitch and unhitch the trailer was very nice and professional. When he asked me if they took good care of me inside. I said, NO. He said, "I am sorry." Which I appreciated because the clerk and manager did not seem the least bit sorry about the extra cost or inconvenience. After I returned the trailer, about an hour later I received a call asking why I had not yet return the trailer. I explained that I already had and that an employee had assisted me and made sure everything was returned in working order. He said oh - I will go check. About an hour later after not hearing back from him, I called back asking if he located the trailer. He said oh yeah, we have it. Not thank you or sorry for the confusion or anything. It was an all-around frustrating experience. The trailer was clean and well suited for our needs but I will not be renting from or recommending this rental location to anyone in the future.LEE F.
El cliente no dejó un comentario.DONNIELLE J.
El cliente no dejó un comentario.MARCELL M.
AWESOME Job to the ENTIRE staff!!!! Keep up the Great Team Work!!!RASHAUD J.
El cliente no dejó un comentario.MAGALY A.
I canceled my reservation and was still charged. The location I went to was run horribly. Only second time I've been, but I will never go back.Joanna B.
Thanks For the easy rental of the truck. And we will be using your services again in the near future. !!!Rachel S.
Everyone was nice and helpful.Christian M.
El cliente no dejó un comentario.DANNY M.
El cliente no dejó un comentario.micheal edward E.
The equipment was clean ,but truck needed a oil change tire pressure light was on when truck reach a certain speed it would shakeSALLY F.
Worst customer service experience ever from start to finish and I am 53 yeas old. I really demand at least a partial if not more refund. Truck was in horrible shape and not road worthy. I didn't receive it on time, I had to go to multiple locations to pick it up, I was supposed to be able to chose my drop off location and the was assigned one. Staff was rude and unknowledgeable at both pick up and drop off locations. I felt threatend and was yelled and cussed at by owner at drop off location. NOT A GOOD EXPERIENCE. I will go with a different company next time!!TAMMY T.
El cliente no dejó un comentario.Whitney E.
El cliente no dejó un comentario.AShley S.
The windshield was not cleaned of bugs from the previous trip, didn't notice this till after we had left the lot. If I had I would have requested they clean it, other than that the truck was clean and in very good condition. Would be nice if you had cruise control on these trucks for long distance driving.Daniel D.
Be prepared. Be polite. Acknowledge customers upon entryJENNIFER V.
I charged for items not received and I communicated to the staff on location at the time that I did not want nor intended to add. If you review the pictures originally taken of my U-haul, the utility dolly is missing. So, I went inside the location before I left to ask for one. I don't know her, so I'll have to describe her. She was a short black woman with her hair wrapped in a bun that I spoke with. She told me that they don't have a utility dolly, and tried to change it to an appliance dolly. The system wouldn't allow it, so I told her it's fine, I can get a dolly elsewhere. She also asked if I ordered furniture pads, and I told her no. At the time, I didn't realize she was telling me I actually had furniture pads added to my reservation, I thought she was trying to upsell me. She never clarified, nor attempted to refund it.ERIC D.
El cliente no dejó un comentario.Taja M.
I visit the location 3-4 times in 3days , I rented track and buying some stuff, one time I left because taking to long namely 10 or more you have waiting time. Besides that not too badNORIO Y.
El cliente no dejó un comentario.DIEU P.
El cliente no dejó un comentario.KIMBERLY A.
El cliente no dejó un comentario.TOMEKA C.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Anibal F.
El cliente no dejó un comentario.KARLA C.
El cliente no dejó un comentario.Ray B. | Overall Experience
El cliente no dejó un comentario.Iva H.
I have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it's landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn't get anyone on the local line or on the customer service . I'm just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said " I'm very sorry this is not the experience we want you to have with Uhaul" ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn't work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don't pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I'm really concerned about this!!Thira S. | Online Move In
El cliente no dejó un comentario.Janacia B.
To High work on price improvements thankRICKIRA J.
Keep up the good workHEATHER G.
Good serviceTONY P.
El cliente no dejó un comentario.Carlecia M.
El cliente no dejó un comentario.RAYMOND R JR S.
Ms. Rachel was very knowledgeable and helpful in assisting me. One of her co-workers did not explain some things to me, but she acted immediately in correcting the problem. Thanks Ms. Rachel. Your customer service is outstanding.Felicia L. | First Impressions
El cliente no dejó un comentario.JAMES P.
Way overpriced. No help getting vehicle on the trailer & securing. Too much paperwork for an established customer.ALAN S.
All was goodFrank R.
Customer service was excellent and timely. I really appreciated the effort put in to assist me upon arrival and throughout the entire process.BRIAN K K.
El cliente no dejó un comentario.SARA S.
My reservation was not set to mobile pick up despite the pick up time being after the location was closed. Had to wait for customer service for about 1 hour and 15 minutes and no one ever answered me on the chat.RODERICK R.
Everything was excellent, even both customer service reps, the one at pick up and return were wonderful. Great customer service. No improvements needed at his point.DELORES L.
El cliente no dejó un comentario.JUAN A.
I reserved online it tells u to be at the location for a certain time. You get there then there is no uhaul available for youlatisha F.
El cliente no dejó un comentario.Pedro L.
Under staffed. Online check was a joke. Waited inline with everyone. .David M.
Would not recommend this location to anyone. My online contract stated I owed nothing at pick up. The store continuously neglected my online reservation and still charged me. Customer service via online support also didn't see an issue and sent me the no charge contract instead of the actual contract the in store employee gave meALVIN F.
Service was fast and I was in and out within 20 minutes. They were training new staff, so it was a little bit slower, but a great experience.Dave P.
I usually travel alone. Having to have a person on stand-by to receive a phone call is challenging. Please consider another way to validate a customer rental to accommodate those without a second person to answer a phone call.STEPHEN B.
the first truck the air did not work and the truck had a lot of damage on it that was not marked we ended up not needing the truck and returned in in 1and 1/2hr and was still charged for a full dayDOUGLAS F.
Very organized. Very clean. Very efficient.Aubrey M.
I came in the day before I needed a moving truck. Started rental agreement asked to pay and complete all requirements. I was told to look for a email from uhaul. I answered the questions and was told this would speed up the pick up prosthes. After standing in for 45 to 65 minutes. I was told I must have a person that could be called then and knows me. Or have my passport. I was in uhaul's history.... I had 3 uhaul uboxes go under water and you threw contents away. I received 1 1/2 boxes out of 3. You had it for 30 days. You have the only rental company in town. So I'm very happy. Mike BourneJAMES B.
El cliente no dejó un comentario.OMAR T.
The truck was given to us with a broken gage so we didn't know that it was low on gas so I drove the truck home loaded it up and then it would not start so I go to the store and get some gas which I only had a 2 gallon jug at the time I went back and forth filling the 2 gallon gas can for three trips and it was the same result so I went and got a 5 gallon gas can so I went back and forth filling the 2 gallon and five gallon gas cans I did this twice and still it would not start finally I decide that I need to call the u- haul place so they tell me that I have to call road side so I call roadside and I wait almost 2 hours for them to get there and still nothing is fixed they tell me that it is a fuel pump not working and they will have to tow it to where we were moving to so we can unload the truck so finally we unload the truck and they tow it away leaving us with no truck to finish moving all of the rest of my stuff and then when I went up there the next morning they still want to charge me and tell me that the truck was out of gas and that they want charge me for that. I did not get a chance to use the vehicle nor did I even get to move all of my stuff so should not have charged anything I feel.LESLIE JAMES JR C.
Make the online / app pick up and drop off easier. I booked my truck through the app so I can pick it through the app but I still have to go inside and spend about 30 minutes inside.Jaime H.
Used location ( Beaumont, TX on Milam St) 3-4 times before, including twice this yr. had been told price adjustment down or up when turned in. Mileage was below 450 mi (by over 50) and turned in 1 day early, & no adjustment down. Please advise.Thomas B.
El cliente no dejó un comentario.ALDER H.
El cliente no dejó un comentario.MARSALEENE N. | First Impressions
El cliente no dejó un comentario.Pamela D. | First Impressions
El cliente no dejó un comentario.William R.
Great jobPAYTON H.
El cliente no dejó un comentario.TYBRYANNA P.
Fast check in friendly staffRay B. | First Impressions
Update your rentalsDINA W.
El cliente no dejó un comentario.Quelisha K.
Everything was goodNIKITA T.
When I picked up the Uhaul I told the sale associate that I was returning the UHaul on another city. Uhail waited three weeks to contact me to let me know that the Uhaul was not log in. They call me and to me that I was suppose to return the Uhaul back to that location. I specific told the associate I was returning to another city and gave him the location. The associate actually told me when the location close. This Uhaul in Beaumont have incapable people working. Why would you want three weeks to notified someone and they charge me additional $736.00. I called Uhaul in Beaumont eight straight times on the phone and didn't get no answer. Thanks to Uhaul on Pearland that straight the issue out. Beware of Uhaul on College street in Beaumont. Paid business.ERRICA S.
El cliente no dejó un comentario.GLENN B.
I've used this UHaul before but when I showed up for my reserved truck on Saturday 5.8.2021 it was not available. They forgot to put our key in the lockbox so we had no way to access it. I had the truck set for pickup at 6:30am and we were not able to get another until almost 7am which made us late for our job. This was completely unacceptable.Colten H.
Very nice facilityFelton D. | First Impressions
El cliente no dejó un comentario.LATAINYA M. | Overall Experience
El cliente no dejó un comentario.Karl K. | Overall Experience
Never again they had bugs n my stuffORLANDO A. | Overall Experience
Very kind, patient and professional employeesLanaya C. | First Impressions
El cliente no dejó un comentario.Chernetha J. | First Impressions
My experience was great with the u-haul facility i had awesome customer service!Ericka G. | Online Move In
El cliente no dejó un comentario.mario d. | Overall Experience
Good placeAnthony N. | First Impressions
Units flooded- was given a brochure as Contact info for damages. It was not the correct brochure. Items were placed in a storage box and sent to Louisiana. Tried to retrieve box three months in a row. Each time they told me it would be there in two weeks. It was not. I paid 100s in extra storage fees. Customer service over all was rude and dishonest. This did improve the last 60 days.Virginia R. | Overall Experience
El cliente no dejó un comentario.Korona W. | First Impressions
El cliente no dejó un comentario.CHRISTINE T. | First Impressions
I appreciate the friendliness and professionalism of the staff.frederick b. | Overall Experience
El cliente no dejó un comentario.Jean F. | First Impressions
Well deserved surprise for a free month of storage!! Thank you UhaulErica S. | Overall Experience
Manager could utilize and improve on her communication skills. She was VERY disrespectful.Gabrelle W. | First Impressions
El cliente no dejó un comentario.frederick b. | First Impressions
El cliente no dejó un comentario.Erica S. | First Impressions
The gate was broken for the duration of our storage use and we did not have proper access to our items. This was the only downsideSherieda R. | Overall Experience
El cliente no dejó un comentario.Amber C. | First Impressions
The woman working Saturday around 1PM (i-10, Bmt TX) was very slow in processing the long line of customers because she was training another employee. She didn't acknowledge any of the 7 people waiting while she came and went checking in and out one customer at a time. More staffing would have been ideal on a busy Saturday. After checking in my rental thoroughly and explaining everything and adding personal experience stories to her trainee, she said I was done. I took that opportunity to tell her there was no toilet paper or paper towels in the climate controlled facility(that I just spent 3 hours moving into). She laughed it off while saying her housekeeper was off today. She then went back into the office. I walked past an overflowing trashcan in the parking lot to my ride only to hear how rude the woman had been to my friend waiting for me in the parking lot and to another potential customer. Everyone that I had encountered prior to the this woman did an outstanding job handling my account, from picking up in lake charles to the multiple phone calls I had to make to find storage an hour away from where I need to be due to the losses in our hometown area. I had to pay extra to move and store my items due to the hurricane decreasing availability. A wrong turn upon arrival put me short in gas and over in milage beside being late w the truck. I'd expect the facility to be properly staffed and maintained. I also had a lot of problems with app account...I wasn't able to use it hardly at all. Thank you for your time, Heather LeJuneheather l. | First Impressions
El cliente no dejó un comentario.Therese M. | Online Move In
El cliente no dejó un comentario.candice g. | Overall Experience
El cliente no dejó un comentario.Jorge H. | Overall Experience
El cliente no dejó un comentario.Gina K. | Overall Experience
El cliente no dejó un comentario.Shayla G. | Overall Experience
I don't live here anymore so when the storage got flooded I wasn't able to come here until now. When I went to clean it out they said they went in there to make sure there wasn't any mold. Several pairs of Jordan and Nike sneakers are missing. I had a pair of red bottom heals that I only had worn twice are all beat up like someone wear them in a marathon. I'm just glad they were not missing as well. The sneakers were stored high enough that I know they did not get damaged in the flood. I believe the were stolen.NICOLE C. | Overall Experience
El cliente no dejó un comentario.Gina K. | First Impressions
Management was very helpful and assisted me through out the entire process. Very hands on and displayed patience.Cherril O. | First Impressions
Easy process staff was very accommodatingSherieda R. | First Impressions
Awesome and knowledgeable customer service felt very welcomingPleashette A. | First Impressions
El cliente no dejó un comentario.NYAZIAH J. | First Impressions
The storage was great Philip the manager is awesome the whole insurance thing for flood and this is a flood area really ran me hot if I would have known it wasn’t covered I would have took my chances without paying for insurance only to get no help from Fema so I lost things that were valuable so it hurt like I’m sure it did for others.Geneva W. | Overall Experience
We were sorely disappointed with how this location handled our belongings during Tropical Storm Imelda, Sept 2019. The staff took it upon themselves to dispose of our furniture and various items without giving us a chance to make an assessment, even though they promised to do so. The items were in storage while we renovated our property and since then we've had to refurnish the whole house. Phillip, one of the owners of this location, is the ABSOLUTE WORST when it comes to customer service. He goes out of his way to present a DISMISSIVE & UNCARING attitude.sherida c. | Overall Experience
Its okWilliam D. | First Impressions
Thank you for helping us all with tropical storm Imelda, it sucks that it had that much impact but thanks for allowing us to get to our unit and assess the damages in an orderly fashion.geneva w. | Overall Experience
The climate control building always smelled and always had lights out. There were roaches throughout the building and an ant pile continued to grow in my storage.RAYDHANA J. | Overall Experience
I am very upset ive been with the uhaul storage havent missed a date . Ive lost brand new furniture an some sentimental things i could never get bck . 2yrsDavid W. | Overall Experience
Due to TS Imelda you without MY CONSENT threw away precious memories because "it got wet". I was never given a needs to be out by date. I rented that storage for 4 years. I am heartbroken thanks to uCARMELITA H. | Overall Experience
A few of the employees had major attitudes. Also, I was told that the flood would be covered by insurance and it's not. I lost very valuable items/appliances. Just because I was given wrong info.kassi p. | Overall Experience
Phillip and his team in Beaumont, TX were amazing during the flood. Great communication and organization allowed my sister to empty my unit. I live in Seattle. My sister raved about your folks on siteALBERT MILES E. | Overall Experience
The storage and showroom was flooded during Imelda. Jerry was amazing coordinating all people emptying units and placing items in bins . He needs recognitionRegina R. | Overall Experience
It’s a great place employees are friendly and kind and well respectfuldelaina i. | Overall Experience
I had to cancel due to cashier not giving me what I asked for and double charging me.karmaneisha s. | First Impressions
VERY POORLashawn C. | First Impressions
I rented a truck and rented a self storage. By the time I finished packing, we headed to the storage location, and found it was still had a store lock on it. I called customer serviceKhristie W. | First Impressions
Servicios adicionales en esta ubicación
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