El cliente no dejó un comentario.TOMEKA C.
Customer Reviews for U-Haul Moving & Storage at I-10 and College
Beaumont, TX 77701
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Anibal F.
El cliente no dejó un comentario.KARLA C.
El cliente no dejó un comentario.Ray B. | Overall Experience
El cliente no dejó un comentario.Iva H.
I have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it's landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn't get anyone on the local line or on the customer service . I'm just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said " I'm very sorry this is not the experience we want you to have with Uhaul" ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn't work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don't pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I'm really concerned about this!!Thira S. | Online Move In
El cliente no dejó un comentario.Janacia B.
To High work on price improvements thankRICKIRA J.
Keep up the good workHEATHER G.
Good serviceTONY P.
El cliente no dejó un comentario.Carlecia M.
El cliente no dejó un comentario.RAYMOND R JR S.
Ms. Rachel was very knowledgeable and helpful in assisting me. One of her co-workers did not explain some things to me, but she acted immediately in correcting the problem. Thanks Ms. Rachel. Your customer service is outstanding.Felicia L. | First Impressions
El cliente no dejó un comentario.JAMES P.
Way overpriced. No help getting vehicle on the trailer & securing. Too much paperwork for an established customer.ALAN S.
All was goodFrank R.
Customer service was excellent and timely. I really appreciated the effort put in to assist me upon arrival and throughout the entire process.BRIAN K K.
El cliente no dejó un comentario.SARA S.
My reservation was not set to mobile pick up despite the pick up time being after the location was closed. Had to wait for customer service for about 1 hour and 15 minutes and no one ever answered me on the chat.RODERICK R.
Everything was excellent, even both customer service reps, the one at pick up and return were wonderful. Great customer service. No improvements needed at his point.DELORES L.
El cliente no dejó un comentario.JUAN A.
I reserved online it tells u to be at the location for a certain time. You get there then there is no uhaul available for youlatisha F.
El cliente no dejó un comentario.Pedro L.
Under staffed. Online check was a joke. Waited inline with everyone. .David M.
Would not recommend this location to anyone. My online contract stated I owed nothing at pick up. The store continuously neglected my online reservation and still charged me. Customer service via online support also didn't see an issue and sent me the no charge contract instead of the actual contract the in store employee gave meALVIN F.
Service was fast and I was in and out within 20 minutes. They were training new staff, so it was a little bit slower, but a great experience.Dave P.
I usually travel alone. Having to have a person on stand-by to receive a phone call is challenging. Please consider another way to validate a customer rental to accommodate those without a second person to answer a phone call.STEPHEN B.
the first truck the air did not work and the truck had a lot of damage on it that was not marked we ended up not needing the truck and returned in in 1and 1/2hr and was still charged for a full dayDOUGLAS F.
Very organized. Very clean. Very efficient.Aubrey M.
I came in the day before I needed a moving truck. Started rental agreement asked to pay and complete all requirements. I was told to look for a email from uhaul. I answered the questions and was told this would speed up the pick up prosthes. After standing in for 45 to 65 minutes. I was told I must have a person that could be called then and knows me. Or have my passport. I was in uhaul's history.... I had 3 uhaul uboxes go under water and you threw contents away. I received 1 1/2 boxes out of 3. You had it for 30 days. You have the only rental company in town. So I'm very happy. Mike BourneJAMES B.
El cliente no dejó un comentario.OMAR T.
The truck was given to us with a broken gage so we didn't know that it was low on gas so I drove the truck home loaded it up and then it would not start so I go to the store and get some gas which I only had a 2 gallon jug at the time I went back and forth filling the 2 gallon gas can for three trips and it was the same result so I went and got a 5 gallon gas can so I went back and forth filling the 2 gallon and five gallon gas cans I did this twice and still it would not start finally I decide that I need to call the u- haul place so they tell me that I have to call road side so I call roadside and I wait almost 2 hours for them to get there and still nothing is fixed they tell me that it is a fuel pump not working and they will have to tow it to where we were moving to so we can unload the truck so finally we unload the truck and they tow it away leaving us with no truck to finish moving all of the rest of my stuff and then when I went up there the next morning they still want to charge me and tell me that the truck was out of gas and that they want charge me for that. I did not get a chance to use the vehicle nor did I even get to move all of my stuff so should not have charged anything I feel.LESLIE JAMES JR C.
Make the online / app pick up and drop off easier. I booked my truck through the app so I can pick it through the app but I still have to go inside and spend about 30 minutes inside.Jaime H.
Used location ( Beaumont, TX on Milam St) 3-4 times before, including twice this yr. had been told price adjustment down or up when turned in. Mileage was below 450 mi (by over 50) and turned in 1 day early, & no adjustment down. Please advise.Thomas B.
El cliente no dejó un comentario.ALDER H.
El cliente no dejó un comentario.MARSALEENE N. | First Impressions
El cliente no dejó un comentario.Pamela D. | First Impressions
El cliente no dejó un comentario.William R.
Great jobPAYTON H.
El cliente no dejó un comentario.TYBRYANNA P.
Fast check in friendly staffRay B. | First Impressions
Update your rentalsDINA W.
El cliente no dejó un comentario.Quelisha K.
Everything was goodNIKITA T.
When I picked up the Uhaul I told the sale associate that I was returning the UHaul on another city. Uhail waited three weeks to contact me to let me know that the Uhaul was not log in. They call me and to me that I was suppose to return the Uhaul back to that location. I specific told the associate I was returning to another city and gave him the location. The associate actually told me when the location close. This Uhaul in Beaumont have incapable people working. Why would you want three weeks to notified someone and they charge me additional $736.00. I called Uhaul in Beaumont eight straight times on the phone and didn't get no answer. Thanks to Uhaul on Pearland that straight the issue out. Beware of Uhaul on College street in Beaumont. Paid business.ERRICA S.
El cliente no dejó un comentario.GLENN B.
I've used this UHaul before but when I showed up for my reserved truck on Saturday 5.8.2021 it was not available. They forgot to put our key in the lockbox so we had no way to access it. I had the truck set for pickup at 6:30am and we were not able to get another until almost 7am which made us late for our job. This was completely unacceptable.Colten H.
El cliente no dejó un comentario.MARCO T.
Answer the phone!! Held on phone for 20 minutes twice still no one to talk to and this was about 4 pm!RONNIE B.
This center is horrible. Originally they did not have the trailer for me to move the Ubox. And they have limited hours the fork lift driver is working. They Did not help to come up with a solution when all that was happening. I had to report it to corporate, who didn't even get back to me. Then I was charged for storage, even though it was their scheduling error that caused me not to be able to get my Ubox. When I finally rented a truck and trailers were available for my Ubox, it took them 2 hours to get it ready to go. And when I received the truck it didn't have a full tank of gas and they charged me for gas that I didn't even use. Poor service. Poor facility. Poor resolutions from corporate to the small office. Zero stars and a shame.LATISIA K.
El cliente no dejó un comentario.JON C.
El cliente no dejó un comentario.Amanda E.
Trailer was not connected correctly and came off while driving and nearly cause us to get in an accident.ROWDY D.
El cliente no dejó un comentario.MARY W.
Overall my experience was good. I reserved my trailer online via phone. The line to pick up the equipment was pretty long. I waited about 45 min in line to be helped at the desk. While waiting in line I noticed their were other customers who didn't place a reservation online and needed extra help to find a rental truck. (Online reserving should be posted somewhere in the store or on brochures for those who have never reserved) It seems like a lot of ppl are use to first come first serve to get rentals. Most of the trucks there were already reserved. I believe it would've been a quicker pick up if there was another employee there to help the manager. By the time I got to the desk the line was right back where it started when I got there. My overall concern is to have more employees to help with faster customer service. However, all of my needs were met and I was satisfied. The return part was quick and easy. I used the return feature online, so I wouldn't have to wait again for help. ¡Gracias!Cynthia C.
It was almost an hour wait to get the reserved trailer even though registration was done online ahead of time. There was not near enough employees to service customers during peak time.Nicholas P.
Drop off locationCalvin M.
Hire smarter people. Give better to said employeesJimmy W.
El cliente no dejó un comentario.Bryan F.
Philip is an amazing worker! He goes above and beyond and he is very knowledgable about the equiptment. However, the workers do ALOT! The lines are WAY TOO LONG. They need more workers at this location. There are seemingly 2 workers and one line. This is absured with the fact we have so many willing workers that can be hired. I am not sure on the pay rate or the benefits... But if the work environment is improved- good workers will come. AND WITH THAT... Great customers will come.SHERRI LYNN C.
El cliente no dejó un comentario.DAVID S.
I was not told there was a re stocking fee for after hours. The blankets were wet and unusable. I tried calling u haul and after 40 minutes on hold, hung up.MARY S.
Its a decent place. Employees are friendly. Trucks need to be cleanedGary B.
My husband (who is also on the account) picked up the trailer for me. Not only was he asked to provide info other customers were not asked, he could not take the trailer until someone from the alternate ph # answered! The first try I was busy and couldn't get to the phone. He was told to go away until someone picked up that phone!! If I wasn't busy I would had picked it up!!! Once I did answer the phone, the guys apologizes for having a wrong number!!!! I could hear my husband in the back saying â€œNO, that's the right numberâ€! So I told the man who I was and I did reserve a trailer!!!! Long story short, this whole experience is one I will not go through again, if I have to go further away to pick up I will!Tyler A.
Thank you Rachel Moore for making our uhaul experience successful. Your professionalism truly was appreciated.Sherry C.
El cliente no dejó un comentario.Maria F.
Very nice facilityFelton D. | First Impressions
El cliente no dejó un comentario.GREGORY G.
El cliente no dejó un comentario.DON V.
Pick up process. I waited at my pickup location for over 30min to find out that they didn't even have my uhaul so I had to wait til the next dayABRIAN B.
I'll return the trailer at 10:30 PM they didn't check my trailer in until the next day at 3:57 PM. Charge me another $29. I'm old and can't move fast like I used to and people like U-Haul wanna take it vantage of me he saidMICHAEL P.
I would recommend this Uhaul facility anytime. I have never had any problems with my reservation here. I tried changing it up and picking one up in Silsbee the day before. I drove 20 miles out of my way just to be told by the guy there that he didnt receive my reservation and my truck wasnt available and he wasnt coming in until 10am. I didnt have time to wait until 10am. He totally screwed up my plans. I guess the $50 guarantee wasnt in order there..that was my only dissapointment with uhaul. But it had nothing to do with this location. They were on it and doing their jpb.Kellie G.
El cliente no dejó un comentario.Jerrell B.
El cliente no dejó un comentario.CRAIG P.
El cliente no dejó un comentario.ALEX LYTAI VAN N.
El cliente no dejó un comentario.JOHN EDWARD C.
The gentlemen worked well together and have good manners with clientsROSSY D.
I dropped the trailer off Monday 4/5/21. Call me Tuesday to bring the trailer in, told the young man I drop it off Monday he said he would go and check on it. Now I get a bill for twenty two dollars. I'm going raise he'll first thing in morning. Sorry son a b**thesRONALD B.
El cliente no dejó un comentario.MICHAEL S.
The manager Phillip Jarmon is the Worst!! I have ever experienced in all my times over the years of using this U-haul location. He very very Ruled!! He has a very very Bad Attitude!!! His Customer Skills are Awful!!! And he is very very slow!!. He leaves me at the counter and 4 other customers standing in line for 25 to 45 min on 4/2/2021. I will Not!! Recommend this location to anyone!! Transfer or Fire him!!STEPHANIE R.
El cliente no dejó un comentario.DAN H.
El cliente no dejó un comentario.LATAINYA M. | Overall Experience
El cliente no dejó un comentario.Larry L.
El cliente no dejó un comentario.Beanna K.
be sure you have the supplies that I rented. Did not have furniture pads or a utility dolly. Also, this was a one-way rental and my return location was 45 minutes away when there was another one about 2 miles from where I moved. They did not ask anything about where I would like to return it...... very disappointed.RAYMOND S.
Stop charging extra money for bogus late returns . Employee did not tell me that my 24 hour return was going to be when the location was closed .TONY F.
I drop off my trailer dolly on time, the young man look and said it all paid for so I was good to go, then later I received a email that I was being charged a late day fee and an after hours fee.. some 42.00....I was able to contact a female employee and she did straighten out the issue............seem training is a issue at both places.......but this was a minor thing compared to the other location in roundrockJohn R.
El cliente no dejó un comentario.Karl K. | Overall Experience
El cliente no dejó un comentario.Dane M.
Sketchy area. Drop was at night so it was scary.Christopher F.
El cliente no dejó un comentario.MARY L.
El cliente no dejó un comentario.Gustavo F.
Never again they had bugs n my stuffORLANDO A. | Overall Experience
El cliente no dejó un comentario.EDWARDO M.
El cliente no dejó un comentario.JAMIE S.
El cliente no dejó un comentario.DONA K.
El cliente no dejó un comentario.Walter W.
El cliente no dejó un comentario.JOHN W.
They left me on hold for over 30 Minutes and charged me for 2 days when I was only 10 minutes late. Horrible service for a repeat customer!TOMARA A.
Very kind, patient and professional employeesLanaya C. | First Impressions
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.JAMES G.
When you asked for a 24 hour location. This isn't it they don't have everything U Haul stands for! Call me about the location!Marilynn M.
They need more help at that location, your employees are doing the best that they can.RICHARD D.
Wrong truck the first time and SCREWED UP MY RESERVATION THE SECOND TIMEANTHONY A.
Have at least 3 employee instead of 2 working weekends. Saturday I went to pick up the rental truck I had to wait about 30 mins. or more it was real busy. The young lady was working hardCarolyn J.
El cliente no dejó un comentario.John C.
Great service from the yard manðŸ˜Jaime C.
El cliente no dejó un comentario.Chernetha J. | First Impressions
My experience was great with the u-haul facility i had awesome customer service!Ericka G. | Online Move In
El cliente no dejó un comentario.mario d. | Overall Experience
Good placeAnthony N. | First Impressions
Units flooded- was given a brochure as Contact info for damages. It was not the correct brochure. Items were placed in a storage box and sent to Louisiana. Tried to retrieve box three months in a row. Each time they told me it would be there in two weeks. It was not. I paid 100s in extra storage fees. Customer service over all was rude and dishonest. This did improve the last 60 days.Virginia R. | Overall Experience
El cliente no dejó un comentario.Korona W. | First Impressions
El cliente no dejó un comentario.CHRISTINE T. | First Impressions
I appreciate the friendliness and professionalism of the staff.frederick b. | Overall Experience
El cliente no dejó un comentario.Jean F. | First Impressions
Well deserved surprise for a free month of storage!! Thank you UhaulErica S. | Overall Experience
Manager could utilize and improve on her communication skills. She was VERY disrespectful.Gabrelle W. | First Impressions
El cliente no dejó un comentario.frederick b. | First Impressions
El cliente no dejó un comentario.Erica S. | First Impressions
The gate was broken for the duration of our storage use and we did not have proper access to our items. This was the only downsideSherieda R. | Overall Experience
El cliente no dejó un comentario.Amber C. | First Impressions
The woman working Saturday around 1PM (i-10, Bmt TX) was very slow in processing the long line of customers because she was training another employee. She didn't acknowledge any of the 7 people waiting while she came and went checking in and out one customer at a time. More staffing would have been ideal on a busy Saturday. After checking in my rental thoroughly and explaining everything and adding personal experience stories to her trainee, she said I was done. I took that opportunity to tell her there was no toilet paper or paper towels in the climate controlled facility(that I just spent 3 hours moving into). She laughed it off while saying her housekeeper was off today. She then went back into the office. I walked past an overflowing trashcan in the parking lot to my ride only to hear how rude the woman had been to my friend waiting for me in the parking lot and to another potential customer. Everyone that I had encountered prior to the this woman did an outstanding job handling my account, from picking up in lake charles to the multiple phone calls I had to make to find storage an hour away from where I need to be due to the losses in our hometown area. I had to pay extra to move and store my items due to the hurricane decreasing availability. A wrong turn upon arrival put me short in gas and over in milage beside being late w the truck. I'd expect the facility to be properly staffed and maintained. I also had a lot of problems with app account...I wasn't able to use it hardly at all. Thank you for your time, Heather LeJuneheather l. | First Impressions
El cliente no dejó un comentario.Therese M. | Online Move In
El cliente no dejó un comentario.candice g. | Overall Experience
El cliente no dejó un comentario.Jorge H. | Overall Experience
El cliente no dejó un comentario.Gina K. | Overall Experience
El cliente no dejó un comentario.Shayla G. | Overall Experience
I don't live here anymore so when the storage got flooded I wasn't able to come here until now. When I went to clean it out they said they went in there to make sure there wasn't any mold. Several pairs of Jordan and Nike sneakers are missing. I had a pair of red bottom heals that I only had worn twice are all beat up like someone wear them in a marathon. I'm just glad they were not missing as well. The sneakers were stored high enough that I know they did not get damaged in the flood. I believe the were stolen.NICOLE C. | Overall Experience
El cliente no dejó un comentario.Gina K. | First Impressions
Management was very helpful and assisted me through out the entire process. Very hands on and displayed patience.Cherril O. | First Impressions
Easy process staff was very accommodatingSherieda R. | First Impressions
Awesome and knowledgeable customer service felt very welcomingPleashette A. | First Impressions
El cliente no dejó un comentario.NYAZIAH J. | First Impressions
The storage was great Philip the manager is awesome the whole insurance thing for flood and this is a flood area really ran me hot if I would have known it wasn’t covered I would have took my chances without paying for insurance only to get no help from Fema so I lost things that were valuable so it hurt like I’m sure it did for others.Geneva W. | Overall Experience
We were sorely disappointed with how this location handled our belongings during Tropical Storm Imelda, Sept 2019. The staff took it upon themselves to dispose of our furniture and various items without giving us a chance to make an assessment, even though they promised to do so. The items were in storage while we renovated our property and since then we've had to refurnish the whole house. Phillip, one of the owners of this location, is the ABSOLUTE WORST when it comes to customer service. He goes out of his way to present a DISMISSIVE & UNCARING attitude.sherida c. | Overall Experience
Its okWilliam D. | First Impressions
Thank you for helping us all with tropical storm Imelda, it sucks that it had that much impact but thanks for allowing us to get to our unit and assess the damages in an orderly fashion.geneva w. | Overall Experience
The climate control building always smelled and always had lights out. There were roaches throughout the building and an ant pile continued to grow in my storage.RAYDHANA J. | Overall Experience
I am very upset ive been with the uhaul storage havent missed a date . Ive lost brand new furniture an some sentimental things i could never get bck . 2yrsDavid W. | Overall Experience
Due to TS Imelda you without MY CONSENT threw away precious memories because "it got wet". I was never given a needs to be out by date. I rented that storage for 4 years. I am heartbroken thanks to uCARMELITA H. | Overall Experience
A few of the employees had major attitudes. Also, I was told that the flood would be covered by insurance and it's not. I lost very valuable items/appliances. Just because I was given wrong info.kassi p. | Overall Experience
Phillip and his team in Beaumont, TX were amazing during the flood. Great communication and organization allowed my sister to empty my unit. I live in Seattle. My sister raved about your folks on siteALBERT MILES E. | Overall Experience
The storage and showroom was flooded during Imelda. Jerry was amazing coordinating all people emptying units and placing items in bins . He needs recognitionRegina R. | Overall Experience
It’s a great place employees are friendly and kind and well respectfuldelaina i. | Overall Experience
I had to cancel due to cashier not giving me what I asked for and double charging me.karmaneisha s. | First Impressions
VERY POORLashawn C. | First Impressions
I rented a truck and rented a self storage. By the time I finished packing, we headed to the storage location, and found it was still had a store lock on it. I called customer serviceKhristie W. | First Impressions
I checked out on June 9th and was told I would not get charged for another month. The next day I was charged for another month. I requested my money back and was told that they could not.MALVOLA C. | Overall Experience
I had to wait in line for over an hour, there needs to be more people working the counter.Jasmine G. | Overall Experience
GraciasDOMINQUE J. | Overall Experience
You have a very nice staff. Look forward to doing business Whit you again. Thank you Kenneth.Kenneth M. | Overall Experience
Well maintained, clean, friendly staff.JOSEPH M. | Overall Experience
Uhaul has always been my number one choice and always will be! ¡Gracias!Chivas M. | Overall Experience
The only problem I had was the door was difficult to lock because the hinges weren't quite straight, which made the holes in the door crooked where the lock was put on. Staff and facility was great!Janet G. | Overall Experience
The team of workers at this facility were exceptional. Very friendly and helpful. We will definitely recommend them to our friends and family.james d. | Overall Experience
I personally would NOT recommend this company to any of my familybonnie j. | Overall Experience
Everyone was friendly and helpful.Maya G. | Reservación
I’m very satisfied. Thanks you.carlos f. | Overall Experience
There was a misunderstanding with one of the representatives, however, another rep seemed to have understood me and corrected the problem. I was only trying to change a reservation date and location.nichele d. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!