Customer Reviews for U-Haul Moving & Storage at I-10 and College

3,089 reviews

3885 Milam St   Beaumont, TX 77701

(409) 833-4358

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(409) 833-4358

3885 Milam St
Beaumont, TX 77701

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The location was great but i was charged for an after hours drop off fee of $20. The original price was agreed upon and I put the trailer back by the agreed upon time.

KYLE J. 
Rating:
5.0

Customer did not leave a comment.

Guy S. 
Rating:
4.0

Only used 2 days into the month and was still charged a whole month to close account

Thadius G.  |  Overall Experience 
Rating:
5.0

Faster check in only, everything else is superb. Very friendly guy checked me in and out

HARRY W. 
Rating:
5.0

There were no issues. We dropped off the trailer, they checked it in and we were on our way in less than 10 minutes.

DOUGLAS N. 
Rating:
1.0

Saturday around 3:30 PM. Had to go find someone to check it in. 2 different employees said they would "find someone" apparently bc they didn't want to do it. Longest check in ever. Guy actually went around and kicked every tire on the truck and trailer. ???? Will never go to this location again. Horrible service

John R. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Teach employees that sometimes customers don't know the name for every piece of rental equipment uhaul offers. Felt like I was at fault for not knowing what type of trailer I needed to rent. Overall everything else was perfect!

Kayla B. 
Rating:
5.0

Excellent service

PHILLIP J. 
Rating:
5.0

Customer did not leave a comment.

Logan K. 
Rating:
5.0

Customer did not leave a comment.

ERNEST F. 
Rating:
5.0

Customer did not leave a comment.

Jamie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alan F. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
2.0

No one wanted to help me except a guy that had only been there a couple of days and he wasn't sure what he was doing. Your WiFi takes too long Upgrade your service please.

EDWARD H. 
Rating:
5.0

Great staff

Leslie L. 
Rating:
5.0

Helpful and freinldly

REGINALD C. 
Rating:
5.0

Customer did not leave a comment.

BRYANT D. 
Rating:
5.0

I have rented U-Haul equipment for over 40 years. Why this time did I have to provide 2 names and phone numbers of other people who know me, and why did you need to call them? This is moderately embarrassing and a bother to my friends. And the attendant photographed my license plate. Are you experiencing major theft problems?

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

The facility and staff were professional and helpful. The slide on my unit was the only downside to this experience, it really needed to be replaced. Overall I would rent here again.

Jean F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICKEY R. 
Rating:
4.0

Customer did not leave a comment.

Amery C. 
Rating:
1.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

Everything went great accept for… I own a 2021 Ford truck that uses a different plug for trailer lights than what my U-haul trailer uses. I was irritated that I had to purchase the correct plug to work for my and ALL new truck's currently use. Maybe in an older vehicle yes but not a late mode one. I'm sure all the trailers & other rentable pieces Uhaul uses will eventually be updated to use the latest plug.

STEVEN F. 
Rating:
3.0

Due to new procedures on your end requiring two phone numbers and actually calling the other person, and interrupting their day, I won't be returning to U-Haul. I've been using U-Haul forever, but the new procedures make me feel like I am not in a trusted business relationship.

MICHAEL M. 
Rating:
1.0

Operation is a joke. This place could do so much better. General manager has zero respect or customer service skills!

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
4.0

Customer did not leave a comment.

BOBBY B. 
Rating:
3.0

I explained the problems and the attendee commented, "its a uhaul". To which he questioned "any problems during your trip?" I should also state: the truck had only 27,000 miles

Dale B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN S. 
Rating:
3.0

Someone changed our location to an hour out of the way.

JOSHUA L. 
Rating:
4.0

very professional-knew what they were doing and helped me through the process. no hassle whatsoever. I will definitely use Uhaul again in the future.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
1.0

Got a hitch put on and when I picked up my car the check engine light was on and I have spent 5 hrs so far trying to get someone to help get it fixed since yall did something wrong to make the light come on. Nobody has helped. I just keep getting told to wait till Monday when the mgr comes back. A whole weekend of my car possibly blowing up because nobody else can help me and the mgr told me when I was there just take it to autozone.

Traci A. 
Rating:
5.0

This location was excellent, i'm glad I was redirected to them. Everything leading up to this location was terrible, I was very disappointed with U-Hual and would not reccomend them to anyone or use another location in the future. I hesitate to even consider using this company in the future.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

LESLIE L. 
Rating:
5.0

Customer did not leave a comment.

JEROME P. 
Rating:
5.0

Customer did not leave a comment.

Barry Joel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Joel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raylene L. 
Rating:
1.0

Told us to get someone young to help online. That is a quote. We were 2 miles from that location for drop off of our dolly. Joke! They offered no help.

GLORIA M. 
Rating:
1.0

Had to wait along time. Nasty place wasn't clean, employees were rude!!! I was over charged

JOCELYN C. 
Rating:
5.0

Charge fair prices to all!

Joydell K. 
Rating:
2.0

Customer did not leave a comment.

Asia B. 
Rating:
4.0

Customer did not leave a comment.

Ann M. 
Rating:
3.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

I didn't have any negative issues. There was a bit of a line and only one person at the desk which made it take a little longer but it was a Sunday morning so that was completely understandable.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
2.0

Customer service was good, but made a reservation online and still had to wait!?!?!

EMMETT C. 
Rating:
1.0

Customer did not leave a comment.

DEVANTE D. 
Rating:
5.0

Customer did not leave a comment.

Lorine T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

Customer did not leave a comment.

LAURIE P. 
Rating:
5.0

Customer did not leave a comment.

SEDRICK F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
1.0

We stood in line for over an hour, with ONE person checking people in. You can say all you want and blame "COVID" but it's not COVID protocols, it's an "I don't care" attitude. Customer service is thing of the past.

FRED O. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
1.0

I had a reservation,at the location on Milan , they reserved a truck in port Arthur, they called me 2 hours before and said they didn't have the truck they gave it to someone else. I had to Winnie (no problem there) I needed a trailer they said they didn't have one. I called reservation they sent me back, they wouldn't give it to me they sent me to another location for one too small.My hired movers were getting paid while I tried to resolve the issue. I spent an extra $300 on 2 trailers, Missed my move out day an extra $250, Couldn't get into my storage because it was Sunday.Mr Jarmon and his team were not trained, it was the worst experience of my life.

VIVIAN J. 
Rating:
4.0

Trailer size I ordered (5x8) was unavailable when I arrived. Fortunately, the next larger size (6x12) was available for me to use at the same price. Wasn't my preference, but it worked out for my needs this time. Wish there was a better way to make certain equipment is actually available when you have a confirmed reservation.

David M. 
Rating:
5.0

Customer did not leave a comment.

LASHAI L. 
Rating:
4.0

Reserved trailer online. Much quicker than in person. Pick up went smoothly. All in all rental process worked well

AMERY C. 
Rating:
4.0

Customer did not leave a comment.

JAKALYNN MARQUIS C. 
Rating:
2.0

Customer did not leave a comment.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Gustavo F. 
Rating:
1.0

Update your Google map the location was hard to find u-Haul messed up the day that I had their appointment for they did squeeze me in however then called me an hour later and said they didn't have the part in stock went back and explained it was unacceptable all of a sudden they found the part they weren't very professionalI should've paid $100 more and went to the place up the street

Pete Z. 
Rating:
3.0

Customer did not leave a comment.

RACHEAL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERLON C. 
Rating:
2.0

overall terrible. I cannot stand it when employees give false information. If you don know ..ask. seems to me employees are not trained properly.

Douglas S. 
Rating:
1.0

General manager was horrible

Gregory M. 
Rating:
2.0

Get rid of or lower 1.09 cents a mile. I believe it is bad business to charge for gas. And charge a mile. It's a rip off the truck smelled like cigarettes because the employee was smoking in it. I will use uhaul again but it's much to expensive I paid 120 dollars for a 36 mile round trip unexceptable.

Daniel B. 
Rating:
3.0

Be more customer friendly. The manager is not personable. He made an off handed comment about my sister, who was my secondary contact number which was not warranted. We have had tragedy in our family in the last 30 days. He introduced himself as "the u-haul guy" but not his name and when he hung up, he stated, " people are so simple minded". I will not use this location again.

SHETETHA C. 
Rating:
1.0

The trailer came loose from my truck while driving on the highway. I am lucky the trailer did not flip my truck. I discovered that the ball was not properly fastened to my hitch. I called U-haul and was advised I did not need to have the trailer inspected and should keep on traveling. Very unsafe and disappointing.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

Cressenda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Lanaya C.  |  Overall Experience 
Rating:
1.0

People here have the WORST attitude. From the time I checked to when I tried turning it back in, nothing but attitude as if I had interrupted their cellphone time and test taking time. When checking in, no one came out to help. I went in and the guy at the desk wouldnt help me stating "Im taking a test. Check with someone outside. Go find someone out there." I went outside, the guy was on his cellphone. I greeted him and he asked if i had an email and credit card on file. I said yes, and he said, "Okay, thats it." And kept walking. I had to unhook my trailer, which wasnt a problem, I am capable, but no one would check it in. I had to call customer service to check it in. I returned a day early at 1030am. The trailer didnt get checked in until 430pm. What a bad location.

JASON CHAD S. 
Rating:
4.0

Customer did not leave a comment.

Shari V. 
Rating:
5.0

Customer did not leave a comment.

ISHAR MARIE R. 
Rating:
4.0

The gas was filled to only 1/8th of a tank so had to for gas for thst and it says it shouldn't be below 1/4 but besides that annoying part it was good

Michael H. 
Rating:
5.0

The gentleman who checked me out was absolutely fantastic.

AARON G. 
Rating:
2.0

The staff were more focused on their cell phones than on the growing line of customers. I have had nothing but positive experiences until I used this location

NICHOLAS L. 
Rating:
1.0

I arrived late evening and they wouldn't let me in the door. They finally did but then needed more payment and I had already prepaid online. Still no idea why I had to pay more but I had no choice. The guy at the counter didn't know the system and couldn't figure out what to do so he asked for help. The GM walked up and said he was off the clock so they would have to figure it out. Then, they couldn't find the key to the truck. The guy drove it around handed me the key, walked inside and locked the door. Never said a word to me. I noticed when I drove off that the truck had 3/4 of a tank so I noted it. Upon returning to the new location I made sure it had 3/4 tank when I dropped it off. The Alvin location called me thankfully and said my paperwork showed it was full when it was given to me which was untrue and that if I didn't fill it up the Beaumont location would charge me 100+ dollars. So I had to go pay more money to top it off. The Beaumont location also charged me for two days instead of one. I am owed a refund of one day, the additional 30.00 for over charge and the cost for a 1/4 tank of fuel. I am furious with the Beaumont locations service…

Bryan C. 
Rating:
3.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

They are very very curtious & Professional....THANKS YOU.....

VINCENT B. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

LAKEITHA M. 
Rating:
5.0

Customer did not leave a comment.

RHEAL JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Customer did not leave a comment.

CANDACE M. 
Rating:
5.0

Customer did not leave a comment.

Santos O. 
Rating:
1.0

Well somebody needs to get on the phone with U-Haul ASAP and explain to them that when I got there they gave me a trailer that had a broken straps.So they had to replace both of them. So I pulled up to the bay door and waited while he put a new strap on then there was a broken bolt, and he had none with him so I had to travel 10 miles down to the road to m&D hardware while he went and picked another bolt up and fix the trailer. Something that should have took 10 minutes took me over an hour. That is an hour plus of my life I cannot get back. I have things to do why should I have to tag along to fix a trailer when it should have been fixed when I was there. Paid over $400 to get the trailer to haul my truck to Florida. That's not including the 26-ft U-Haul we rented also to take to Florida. I'm very disappointed. My next move will not be with Uhaul. Even after that I didn't even get compensated. The very first rental agreement we had was so messed up they had to redo it to make sure it was right for the 26 ft U-Haul. On top of that I rented six of the blankets to wrap my TVs in. The very next day I got a call asking why I did not return them at 3:00 p.m. to the same place I just rented them from. I was like, if you look at the rental agreement we're going to Florida from Texas why would I rent the six blankets for a day. There needs to be some kind of serious change at the Beaumont location. I will be making a call to U-Haul tomorrow on my way to Florida to complain. We've already spent over $2,000 renting from you guys and it's been a nightmare. If you would like to reach out and talk to me my name is Frederick Wolfe, my fiance's name is Ruby Robinson. Two different rental agreements. But my phone number is 409-474-2969

Fredrick W. 
Rating:
5.0

Nothing best place ever. 😘

APRIL L. 
Rating:
1.0

The truck I reserved wasn't the one that they gave me because they couldn't find the keys and I was waiting for over an hour! Also the truck they gave me was smaller and no one brought my dolly out, I had to put it in the truck myself! Also when I returned the truck early and was supposed to have 50 miles free they charged me for the whole 81 miles used and I should have only been charged for 31 miles. $180 for their mistake and no discount and overcharged!! This wasn't my first time renting from here and I've never had such a horrible experience. This will be my last time here!

Teresa I. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN N. 
Rating:
5.0

Customer did not leave a comment.

LATASHA H. 
Rating:
3.0

Customer did not leave a comment.

TOBIAS T. 
Rating:
4.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

The check in app location tracking was rather difficult for a iPhone user.

CHARLES I. 
Rating:
3.0

Did not know I was gonna be charged an extra $20 to drop off truck after hrs. All the staff did was point my to the key drop box. Never have had to pay to drop off rental after hrs. Very disappointed.

Greg H. 
Rating:
5.0

This process had minimal stress. Things that I want to note for improvement: 1. It would be nice when doing Mobile Pick Up if we could start the process of putting in our license and references into the system before arriving at location. The account would not let me, and it kept us waiting in the parking lot for over ten minutes waiting to be verified.

Melinda G. 
Rating:
4.0

Having more then one person helping with check outs

Mikiya J. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
4.0

Customer did not leave a comment.

TAMMY G. 
Rating:
2.0

I do not like the fact they demand a phone number and then they CALL the phone number to make sure they know you. You already have my credit card and my driver's license. there is really no need to call and disturb a person's spouse or friend at work. I was once called at 930 in the morning to verify my husband after working a 12 hour overnight shift and just getting to sleep. I will start looking for a different place to rent from. I have rented in the past from Uhaul and this is the only location that makes me feel like im a thief before i have even rented.

RHONDA H. 
Rating:
4.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

I recommend notifying customers that an alternate contact needs to be available for a phone call when renting so arrangements can be made prior to standing at the counter at 8am on a Saturday.

JAMES S. 
Rating:
5.0

Long wait times but everyone that worked there were extremely helpful and courteous. Thanks for allowing me to park my truck on your lot overnight.

Andrew r.  |  Overall Experience 
Rating:
5.0

Ensure the license plate lights and all lights are in good working condition!

TINA J. 
Rating:
2.0

When I arrived they only had one employee working. A second employee showed up after about 20 minutes. The paperwork mentioned an after hours return fee. I asked about it and the girl behind the counter said not to worry, they never charge that. She wasn't sure why it was on there. After I dropped the dolly off I got a call 2 days later asking where the dolly was. Turns out it was parked in front of the store where I left the same day after I was finished and they charged me the 20$ they said that they wouldn't... Overall not pleased

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Brandon G.  |  Overall Experience 
Rating:
5.0

I had a great customer experience. No complaints!

Deltra G.  |  First Impressions 
Rating:
5.0

Staff was helpful and courteous at start in Georgetown, Tx and at return in Beaumont, Tx. Will definitely use this service again.

Barry Joel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea D.  |  Overall Experience 
Rating:
2.0

Went in to rent a storage space for my rv. I was assinged a spot and went to unload. A Uhaul trailer was in the spot. Walked back to the office and spoke to the desk clerk. He said he would be awhile because he had customers. He was the only person on duty. He should have told the customers he would be right back and moved the trailer. He didn't and said i could get a dolly and move it myself. When you wait on a customer prior to other customers you should take care of that customer. Period no excuse for his lack of service. Basically he let me know my problem was my own since he had already collected the money.

scott b.  |  First Impressions 
Rating:
3.0

The staff are not friendly and they never have enough people working.

Christina J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maxine S.  |  First Impressions 
Rating:
2.0

I have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it's landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn't get anyone on the local line or on the customer service . I'm just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said " I'm very sorry this is not the experience we want you to have with Uhaul" ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn't work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don't pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I'm really concerned about this!!

Thira S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MARSALEENE N.  |  First Impressions 
Rating:
5.0

Very nice facility

Felton D.  |  First Impressions 
Rating:
5.0

Very kind, patient and professional employees

Lanaya C.  |  First Impressions 
Rating:
5.0

My experience was great with the u-haul facility i had awesome customer service!

Ericka G.  |  Online Move In 
Rating:
3.0

Good place

Anthony N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Korona W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean F.  |  First Impressions 
Rating:
1.0

The woman working Saturday around 1PM (i-10, Bmt TX) was very slow in processing the long line of customers because she was training another employee. She didn't acknowledge any of the 7 people waiting while she came and went checking in and out one customer at a time. More staffing would have been ideal on a busy Saturday. After checking in my rental thoroughly and explaining everything and adding personal experience stories to her trainee, she said I was done. I took that opportunity to tell her there was no toilet paper or paper towels in the climate controlled facility(that I just spent 3 hours moving into). She laughed it off while saying her housekeeper was off today. She then went back into the office. I walked past an overflowing trashcan in the parking lot to my ride only to hear how rude the woman had been to my friend waiting for me in the parking lot and to another potential customer. Everyone that I had encountered prior to the this woman did an outstanding job handling my account, from picking up in lake charles to the multiple phone calls I had to make to find storage an hour away from where I need to be due to the losses in our hometown area. I had to pay extra to move and store my items due to the hurricane decreasing availability. A wrong turn upon arrival put me short in gas and over in milage beside being late w the truck. I'd expect the facility to be properly staffed and maintained. I also had a lot of problems with app account...I wasn't able to use it hardly at all. Thank you for your time, Heather LeJune

heather l.  |  First Impressions 
No reviews have been submitted for this location.

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