In the two years I had my items in the storage I no issues. But when I went to clean out my storage on June 7,2023, there was NO POWER to my unit and me fridge had MOLD in it. When I asked the Rep., when this had occurred, I was told that the power had been out for a MONTH. When I asked why wasn't notified I was told NO ONE HAD BEEN. There was NO APOLOGY, NO CONPENSATION. I PAID for a Unit that was suppose to be Temperature Control and My last month that was not the case. Your Policy has to change to inform your customers if something happens that will affect the contents of their Unit.
CLARENCE G. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at I-10 and College
Testimonials From Recent Customers
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Make sure that the vehicle promised is ready to go. They had to give me another truck and that one had no gas so we had to immediately go get some. Otherwise everything went well and all the employees were nice and helpful.
rebecca H.Very nice and friendly
Chantel W.Nothing. The staff at check out and check in were great. They clearly explained the check out process and what was expected upon return. Both gentlemen were professional and friendly. Would definitely use them again.
Christopher S.Uhaul trucks uses a lot of gas just for in town usage. Over all it was a good experience.
DIANE H. | Overall ExperienceRude
Emily S.Non eventful
Ralph C.Maybe have more help and stick to a price don't Change it. Also I am trying to find out if I left my flash light in that truck
tina P.At first had some anxiety about the online in, but it was an overall success. All I had to do was arrive on location and move in! Zero issues!
Denary J. | Online Move InEveryone was so kind and went above and beyond to assist me, I was a nervous wreck with losing my aunt on Thursday and having to clean her house out, they understood my situation and went above and beyond to make sure I rented the appropriate truck as well as boxes and packaging equipment 😊 I will definitely recommend this location
Valerie T.Perfect.
Michelle C.Hire more employees like the ones at this location. Great service.
Jeremy M.Unfriendly/poor costumer services
fatih A.While driving the brakes and power steering went out on the truck could not complete my trip
Bianca P.Manager was not friendly. Improve customer service experience
MARSHA B.Have employees that can wait on customers. I purchased and set up on line but still took over an hour to get help. So I left an hour into my 4 hrs given. Had employees walking around but not offering to help
Paul F.My pickup was a Sunday morning. There was only one cashier, and she was swamped! Numerous customers were there without a reservation, and the check-in process was slow. A second cashier to handle folks with reservations would be helpful. Speaking of helpful, the Outside Technician who hooked up / unhooked my trailer was awesome!!
James B.Too crowded. Not enough staff. There were 7 people in line. 2 left. Waited 20 minutes to be helped and they pulled me out of line and waited on me before anyone else because I was returning. The man ahead of me waited 30 minutes and 4 people were ahead of him . He said he just wanted to buy boxes.
Sharon D.Actually do the work and do correctly. After 6 1/2hrs of being at location they basically pushed me out the door because it was closing time. When I drove down the road and stopped to check everything I still had exposed wires not connected and dragging the road loose wires hanging, and hitch is not straight. Wires weren't even checked to see if worked after job was complete obviously. Lady in office never asked if I wanted anything to eat or drink or snack on etc. Knowing I had been sitting there all day.
Crystal E.Team was very helpful and knowledgeable about the services.
JANELL M. | First ImpressionsThe BIGGEST issue I had was with the auto transport. I had one of the associates tie down my jeep. An hour and a half into my drive I pulled over to check it and one of the tire tie downs was completely off, the other was barely on the tire! It was pretty scary. I had to get other people at the gas station help me re-secure my jeep. The Milam location is also notoriously slow when it comes to getting through the line. Staff is mostly nice but usually looks stressed out. There is usually only 1 or 2 people working inside.
LATISIA K.Have more people working front desk shouldn't take 20 minutes to check in on reservations
PEGGY M.Equipment was broken! Never picked up and still was charged
James G.None to improve your business was great and well mannered
Markajia H.When i reserved the truck, it had ½ a tank of gas. So before i returned it, i went to fill it back to ½ a tank so that I wouldn't get charged for not fueing. So the truck had a faulty fuel gauge. It would not fully reach the ½ mark. So i continued to fuel it. I explained it to the general manager, Philip Jarmon, and he didnt even try to work with me. Then i was charged an extra $105 that still has not been returned to my account. Supposed it was a hokd for the difference between when i originally reserved and the total. The other employees said that something could be done, even if it's a credit on another rental. But Philip said he was wasn't doing anything. I just filled it up for the next renter. I will never rent from the UHAUL on Milan in Beaumont again. And the truck felt like it was going to fall apart.
Phillip N.expensive
Annabeth H.The manager at the location was extremely rude to me I was given a storage without lights then given another one had no lights also and then the third time given one with lights we couldn’t get in do I went to the front office there was 3 employees the manager no one came to help I had to call the 1800 go uhaul for assistance.The experience was horrible
LORETTA C. | First ImpressionsTruck was not ready when promised. Truck stunk to high Heaven and was infested with some kind of flying bug. Truck windshield was dirty, employee told me to use windshield washer button when this was pointed out. (Wrong answer!). There was a biohazard sticker on the drivers door window so somebody knew the truck was dirty. I was given $125 back on a $1500 rental, not enough! U Haul has promised to call me but they have not done so. DO NOT USE U HAUL!!!!!!
charles S.The steering on the 17 ft van needs to be checked and repaired. There is a constant need to compensate and overcompensate left and right while driving to maintain Lane position and that can be very dangerous depending on the experience of the driver. I would not let anyone rent that vehicle until that has been addressed.
Wayne D.Great service and communication keep up the great work
CHRISTOPHER K. | First ImpressionsNothing the young man who was working was real nice and very professional
Kelvin H.I didn't rent a uhaul.. I'm in Alabama.. I'm not sure why I'm getting this.. Darryl@wiregrassradio.com Elliotdaryl@gmail.com
DARYL E.In and out quickly. Equipment preformed perfectly.
JOHN M.The problem is that that location needs more personnel's. The two people that I came in contact with were doing what they could to service the customers. I have no problem with them, they we're doing their jobs, but need help to cover all the customers.
Larry K.I had topick a dollies up from a different location and the representative just ask me did not want rhe truck after I told him it was needed to move. I checked the day before and still wiped 45 m I notes before I wS seen.
Jacqueline P.I would never recommend this location to anyone. Poor customer service, slow service, dishonest staff. You can improve by hiring ppl that have a sense of urgency and and want to work for the company. There were several customers that complained and were unsatisfied durihh my my visit.
Kirsten M.Only suggestion I have, why don't the trailers have spare tires. Just wondering
Isaac H.Excellent service Courtesy and friendly staff
Karen B.I hate that my pickup location changed which then I was charged more for mileage and it was not my fault the location changed. This seems to be a common practice which seems like a scam to get more money.
Rhonda G.Customer Service is important in every successful business; no matter the industry. The management and employees at all levels should be quick to notice all patrons. No task on the job should overwhelm management nor employees to the degree that they cannot acknowledge customers; making sure patrons are being serviced. Good products and sales activities, are never considered to be the full spectrum of consistent success. Sometimes, management and employees need to be reminded to "wake up and stay alert" to what all matters to have customer retention. I am not making these apparent and noteworthy remarks for complaint; only to encourage a team effort, to adhere to principles of business success. 1). Customer Appeal 2). Customer Service 3). Customer Satisfaction "Find a real need, provide a solution, culture a satisfied customer..." Thanks for your kindest consideration and listening ear. Respectfully, Longevity Customer
Gerald S.I had to travel 40 miles out of my way rent a truck then on top this I return truck early and ur company gone charge me $20 for overnight fee. One your rep going tell me for convenience of checking in lot trucks in morning. You still have check in that truck regarding I bring in at 8 am. That sound stupid and ripoff to overcharge customer. I will never use your service again and will never recommend to anyone and I've use your services for years and this thanks I get. Never again your company is a rip off.
GERALDINE M.Had a reservation for 4:30, but didn't get waited on until 5:00. This can be an improvement
DEBBIE S.I have no complaints. Service was really good.
Wanda M.I made an appointment for wiring install and when I got there the techs had left an hour before. I had to come back the next weekend to tow my card and the tow dolly was in bad shape. Wors E E Hire competent employees. My destination was College Station, TX and dude put down Lafayette, LA for dropoff. Tow dolly was in poor condition with pins and ramps almost immovable and strap ratchets very difficult to operate, all from lack of lubrication. Bree and Ava get top marks for sorting out the dropoff debacle in record time with no aggravation. I'll rent again, no doubt.
Blake M.The gentlemen behind the counter was very professional and quick to service
Marcus R.The steering wheel on my truck was horrible, it took forever for the truck to get any speed, and once it went over 70mph the truck would start to shake like crazy.
Daniel H.Candy jar on counter, for customers to take a few pieces of candy for the road.
John M.It would be great if you had more than 1 person working the counter. There were 5 people in line.
Margaret G.Philip runs a great store, you need to have him train others.
chris P.The wait and the store manager was rude and not very helpful
Sarenna B. | Overall ExperienceThe staff was not friendly
Jowanna R. | First ImpressionsThe young lady that helped me both days I went there she was very pleasant on both days a pleasure to do business with .🙏 have a blessed day
Esther M. | First ImpressionsThey did not pay their light bill and I couldn’t get into my storage for 3 days
LUVKEVIA W. | Overall Experience..
Angela J. | Overall ExperienceGreat team, store manager caters to the people and helps make moving transition good
NELSON F. | First ImpressionsThey worked with me when I was late making payments! ¡Gracias!
RENUKA H. | Overall ExperienceThe staff was friendly and extremely helpful as well as understanding.
Terri A. | Overall ExperienceThank you, Phillip Jarmon for your professional and courteous hospitality. Your commitment to pleasing and serving us as a customer for nearly 2 years was outdistancing. We appreciate you. You are a valued asset the UHaul as an employee. Thank you Ms. Cleary
joanne c. | Overall ExperienceI had to jump fence to get out
BENNIE H. | Overall Experience1... Thank u for calling u haul please hold and no one ever come back to the line so that I could pay rent. 2... Was unable to change online acct psw and was told manager would have to do that as well as change contact /unit access person but he was never there and again when I called was put on hold. 3... Was suppose to have 24 hrs access and somehow was locked inside the gates unable to leave after store hrs into the wee hours of the morning before finally deciding to try n climb the fence and go find help because I didn't have my cell phone with me. Had to walk alone after midnight down the streets of Beaumont in search of a person or place that would allow me to use their phone to contact your 1800 # so that I could get. My vehicle out and hope n pray my boyfriend believed me when I got home. He didn't and still doesn't. When I told the young ladies working the day after they said they knew the gate was messed up. So why then is there not a sign or why isn't it locked after hours so that this does not happen and they respond oh your not the only one. My point exactly. Not only did this happen to me but to others and it was not safe and very irresponsible of your employees to shrug it off and allow it to continue to occur. So pretty much I have not had a good experience with U-Haul at all and I will never use a U-Haul facility ever again. My truck rental experience too was a disaster. I'm was and still am very much disappointed with not just that location but U-Haul as a whole.
PHYLLiS R. | Overall ExperienceThis specific place needs more employees. Everytime I needed to go to the front desk, there have been a 40 min to hour plus wait. Many times 20 to 30 minutes on one customer. I understand stand things takes time but at least hire more people to accomodate the work load.
DeMarcus L. | Overall ExperienceUpon leaving unhelpful staff, but the overall experience was good.
CHRISTINE T. | Overall ExperienceThere was always clutter in the area of my stored RV. With 24hrs of entry I felt my RV was vulnerable. My concerns became a reality. Well over $5000 of equipment was stolen along with damage to my RV. I was later informed that this sort of thing had happened at other u-haul facilities after the fact. Not only the lost of my equipment but not so much as we are sorry this happened but I did get this request for a survey. Don't think this is sour letter but and opportunity to do better. I truly believe 24hr entry is unnecessary. No one is moving at one or two in the morning, it only put honest people property at risk. You could also highlight the need for personal insurance on rentals that require it.
JAMES WALTER III R. | Overall ExperienceVery poor security without accountability, the complete staff was great, Thank you for your hard work. In 2 years the rent increased almost 35%, with no added benefit to the customer. My trailer was broken into twice at this facility, so the security is very bad and zero accountability by the company, my expenses to repair this trailer were not refunded as there is no insurance available for vehicles that are parked in your facility, basically, you are charging for parking on the street with a fence that does not protect from anything. I am sure that I will use U-Haul in the future, but I will think twice to use this type of storage facility without accountability.
Jorge H. | Overall ExperienceDay okay I have no problems yet so I'm hopefully I don't if I do I will let them know
joan h. | First ImpressionsUhaul is normally convenient and good for me, but the last couple of experiences have not been. In Las Vegas, I was told that a car hauler would be guaranteed as I reserved it 2 weeks in advance for a military move. I also called 3 days in a row preceding the reservation. Two days before my cross country move I was told the reservation could not be honored, forcing me to purchase a trailer for $3,700. I also reserved a 10x15 storage unit with the uhaul 1-800 number, at the location in Beaumont, only to be given a 10x10 unit by the representative at the location, once again inconveniencing the move process.
MARKUS M. | Overall ExperienceThe latch was hard to open only thing staff said was we could move to another unit they always complained when I was in there more than 30 minutes one guy got to close to my truck one day and my dog barked at him and he threatened to stab my dog price to high
Woody H. | Overall ExperienceMy key card doesn't work because their key card machine is broken. No military discount either.
Angela J. | First ImpressionsJames was very good…
Erica R. | Overall ExperienceSatisfaction
Lester W. | First Impressionsmost times you call, they immediately put you on hold, without even letting you answer whether or not you can hold.
Danyel V. | Overall ExperienceGreat management, Mr Phil is always on top of it, with the greatest customer service we have ever received
Edward A. | Overall ExperienceOnly used 2 days into the month and was still charged a whole month to close account
Thadius G. | Overall ExperienceThe facility and staff were professional and helpful. The slide on my unit was the only downside to this experience, it really needed to be replaced. Overall I would rent here again.
Jean F. | Overall ExperienceLong wait times but everyone that worked there were extremely helpful and courteous. Thanks for allowing me to park my truck on your lot overnight.
Andrew r. | Overall ExperienceI had a great customer experience. No complaints!
Deltra G. | First ImpressionsStaff was helpful and courteous at start in Georgetown, Tx and at return in Beaumont, Tx. Will definitely use this service again.
Barry Joel D. | First ImpressionsWent in to rent a storage space for my rv. I was assinged a spot and went to unload. A Uhaul trailer was in the spot. Walked back to the office and spoke to the desk clerk. He said he would be awhile because he had customers. He was the only person on duty. He should have told the customers he would be right back and moved the trailer. He didn't and said i could get a dolly and move it myself. When you wait on a customer prior to other customers you should take care of that customer. Period no excuse for his lack of service. Basically he let me know my problem was my own since he had already collected the money.
scott b. | First ImpressionsThe staff are not friendly and they never have enough people working.
Christina J. | Overall ExperienceI have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it's landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn't get anyone on the local line or on the customer service . I'm just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said " I'm very sorry this is not the experience we want you to have with Uhaul" ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn't work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don't pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I'm really concerned about this!!
Thira S. | Online Move InMs. Rachel was very knowledgeable and helpful in assisting me. One of her co-workers did not explain some things to me, but she acted immediately in correcting the problem. Thanks Ms. Rachel. Your customer service is outstanding.
Felicia L. | First ImpressionsFast check in friendly staff
Ray B. | First ImpressionsVery nice facility
Felton D. | First ImpressionsNever again they had bugs n my stuff
ORLANDO A. | Overall ExperienceVery kind, patient and professional employees
Lanaya C. | First ImpressionsMy experience was great with the u-haul facility i had awesome customer service!
Ericka G. | Online Move InGood place
Anthony N. | First ImpressionsUnits flooded- was given a brochure as Contact info for damages. It was not the correct brochure. Items were placed in a storage box and sent to Louisiana. Tried to retrieve box three months in a row. Each time they told me it would be there in two weeks. It was not. I paid 100s in extra storage fees. Customer service over all was rude and dishonest. This did improve the last 60 days.
Virginia R. | Overall ExperienceI appreciate the friendliness and professionalism of the staff.
frederick b. | Overall ExperienceWell deserved surprise for a free month of storage!! Thank you Uhaul
Erica S. | Overall Experience