Customer Reviews for U-Haul Moving & Storage at Hwy 620

3,694 comentarios

11320 Hwy 620 N   Austin, TX 78726
(Just South of Anderson Mill Road)

(512) 258-1056

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 258-1056

11320 Hwy 620 N
Austin, TX 78726
(Just South of Anderson Mill Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ALPHONSUS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN K. 
Clasificación:
5.0

Great staff. friendly, and understanding.

Eric B.  |  Overall Experience 
Clasificación:
5.0

Except for using Google maps the address comes up in a big field they need to fix their Google maps in safari maps because the facility is 4 miles away from field otherwise great storage I recommend it to everyone nice and clean friendly people

KENNETH B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dixon G.  |  Overall Experience 
Clasificación:
5.0

Staff was very knowledgeable, helpful and friendly. Could not have been a better experience. Thanks you.

ROSS A. 
Clasificación:
5.0

I would give 10 out of 5 stars for Katherine and James at the Anderson Mill location. They were amazing, and we'll definitely be leaving a 5star Google review!

Megan G.  |  First Impressions 
Clasificación:
5.0

Very good rental and return experience. The staff were well informed, guided me accurately and was very appreciative of my business.

Balakrishna R. 
Clasificación:
5.0

The Manager was very helpful, He stayed back after closing hours to help me get a truck.

ANIL KUMAR N. 
Clasificación:
5.0

Nothing. Steve was fantastic, the rental was a snap, everything was perfect. I needed to change the type of trailer due to weather, and Steve quickly change the type of trailer, and it even ended up being cheaper. This location is by far my favorite to rent from!

Tony M. 
Clasificación:
5.0

Please keep being amazing. I appreciate everything you have done for me. From my first move in 2017 till yesterday, your my favorite facility.

Joel T.  |  First Impressions 
Clasificación:
5.0

This is my favorite uhaul by far. Steve is great and he makes everyone know that they have made the best choice by choosing this location. The staff are really good too, they show you your valued without making you feel pressured.

Debalkie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredro T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
3.0

I do not know anything about the storage facility. This is just for the U-Haul portion. I rented a pick up and knows exactly where I went. This is the technology years. I have driven from their facility to my home twice: between 11320 Hwy 620 N Austin, TX 78726 and 1600 S Lakeline Blvd, Cedar park, TX 78613------> 7 miles total I did 4 time the distance between 1600 S Lakeline Blvd Cedar park TX 78613 and 7160 Chimney Corners Austin, TX 78731 which is 13.5 miles X 4 = 54 miles. Bought less that $20.00 gas. I* was charged 126 miles for that rental. So if you rent from that location, check your receipt. This is not being cheap. It is your money and you should not let anybody steal it6 from you. I called and they never answer the phone. I submit a refund request and I am waiting to get refunded. I am ready to get a lawyer. I took the picture of the dash board.

Moussa C. 
Clasificación:
5.0

Management and staff go above and beyond to ensure a positive experience for customers.

KATHRYN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER K. 
Clasificación:
3.0

I had a storage unit at this facility for five years. During this time, my unit was burglarized, with many valuables stolen. While the manager endeavored to be as helpful as possible, the theft made me question safety and security measures, and expedited my move-out process.

ANDRE` M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Both the people that I felt with were extremely polite and seemed to care .That's hard to find in employees these days

Clinton B. 
Clasificación:
5.0

They are very nice, easy and expedient.

CARMEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMO V. 
Clasificación:
5.0

Cliff was awesome!!!!

PATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mel K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

greg n.  |  Online Move In 
Clasificación:
5.0

I have been renting from this location for many years. The owner and stuff always are always helpful and take care my needs with no delay. Go rent from them and you will be on your way to take care the moving at no time!

WEE W. 
Clasificación:
5.0

This was a great facility. Steve and the others were always friendly and professional. I would definitely rent from this location again should the need ever arise. They get a gold star from us!!!

Debbie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET A. 
Clasificación:
4.0

Extraordinario servicio al cliente

Jeffrey M. 
Clasificación:
5.0

Very friendly team, new van, everything was great! Gracias

ROB D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

My man at th counter was the best, experienced guys with a great attitude, really helpful. Bless his soul, great person.

Alejandro L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJEEV K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NAWEJ M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATX Premium Used Equipment T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Suellen J.  |  Overall Experience 
Clasificación:
4.0

Do not add on insurance when requested not to do so.

KERRI R. 
Clasificación:
5.0

I especially want to thank James at the Cedar Park location for being sooooo helpful. He really went the extra mile and I think he should be recognized for being so amazing. The movers too were so understanding and accommodating. Great group of people you have.

LIZA IVETTE K. 
Clasificación:
5.0

Very good service, really liked the management team

Susan H.  |  Overall Experience 
Clasificación:
5.0

The manager, Steve, was efficient, knowledgeable, and helpful.

Thomas F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
3.0

The gate entrance box should be set back about six feet. In order to gain entrance you have to get out of your vehicle, walk up to the box and scan your card, then walk back to your vehicle to drive in. That is very inconvenient.

Sean B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich M. 
Clasificación:
5.0

Steve was very polite and helpful and made the experience easy. Customer service was excellent.

Richard J. 
Clasificación:
5.0

They were excellent and went above and beyond with customer service to make sure I had everything I needed for moving my furniture in their cargo van. They answered all my questions about road side assistance. Afterwards I left my glasses and a ring in the van and they were gracious enough to locate these and set them aside for me the next day. I will definitely return for future cargo van rental needs. ¡Gracias!

CLAUDIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlyn M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich E.  |  Overall Experience 
Clasificación:
5.0

I don't think you can improve Steven and Kimbra Hawks at all. They are great at loving their job and the people they help. They ROCK!! The only thing I would do is have little clickers to open the gate with the codes instead of having to get out of the trucks to open the gates. In bad weather it might be hard to deal with since the key pads are up by the gates or maybe move the key pads to a different location to be able to reach outside of the trucks. Thanks for asking. This is a great place!!

ALONA H. 
Clasificación:
5.0

I noticed an odd vibration while towing at speed.When I turned in the trailer the hitch tightening knob needed a wrench to loosen even though it was only hand tightened when I picked it up.Same issue existed when I picked it up so you may have a problem brewing with this trailer.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian D. 
Clasificación:
5.0

Thank you Jason, Cathy, and Steve for assisting with check-out/check-in!

DMITRY S. 
Clasificación:
5.0

Convenience, excellent service, moving carts, and no issues. I highly recommend using this location. DJ

Debbie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

Fix the seat. The springs were worn out on one side. Very uncomfortable.

Joe M. 
Clasificación:
5.0

Had a great experience with this uhaul facility. The owner and staff are excellent! Will definitely use them in the future. Gracias

Mel K.  |  First Impressions 
Clasificación:
5.0

Cliff was very helpful.

Gerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET H. 
Clasificación:
5.0

Employee very helpful, courteous, friendly and very thoughtful.

Nadine S.  |  First Impressions 
Clasificación:
5.0

Uhaul rep was very friendly and easy to work with. Had a great experience.

Samuel H. 
Clasificación:
5.0

Always so nice and helpful

LISA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yeager P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY B. 
Clasificación:
5.0

I was denied at 2 other places to drop off the trailer and the second one was where the last one tokd me was my scheduled drop.off. James where I dropped it off was very helpdul.

FRANK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAINAB H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara B. 
Clasificación:
5.0

I always rent from Steve and Kim. Good folks, Trucks are clean. Nice people work here

TIMOTHY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kynan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR M. 
Clasificación:
5.0

Very friendly and helpful staff

Gail N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Niranjan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela F.  |  Online Move In 
Clasificación:
5.0

Very good service. I use this location few time.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

Every aspect including friendly and accommodating customer service by gentleman with wonderful gray hair :) sorry forgot name All = FANTASTIC!!!

LYNNETTE K. 
Clasificación:
5.0

I like self checkout, and even I didn't use the self check-in, I believe it would have been just as efficient and easy.

Kevin H. 
Clasificación:
5.0

I'm a returning customer who originally walked in years ago. I come back to this location because everyone is so helpful, professional, and friendly. I'm so thankful for all of the people working at this location. Great selection of personality and professionalism.

Christina B.  |  First Impressions 
Clasificación:
3.0

I was overcharged. When I picked up the Truck, I told the rep I did not want or need the Safe Move Coverage. After receiving my Receipt by email, I discovered I had been charged $14 for the Safe Move Coverage, a coverage I declined. Like I said, I was over charged.

ROBERT M. 
Clasificación:
5.0

Nothing. Always friendly and very nice.

Lisa R. 
Clasificación:
5.0

Helpful, organized, efficient. You made the entire process so easy and stress-free. We are downsizing our parents so that is stressful enough. Thanks so much for your help!

Candace T. 
Clasificación:
5.0

I used the 24/7 process, which was very lengthy, slow and unclear. In the future, I will just work with the man at the front desk.

Kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES O. 
Clasificación:
5.0

Excellent customer service. steve and Jim go above and beyond to make sure your expectations amd needs are met.

CHARLES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parthiban S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN D. 
Clasificación:
5.0

Friendly people

DOUGLAS D. 
Clasificación:
4.0

This location and the people that worked there were wonderful. I was frustrated that the corporate u haul rescheduled my appointment without running it by me first though.

SHANNON G. 
Clasificación:
5.0

We had a wonderful experience. We got in and out quickly because the employee (I'm sorry I don't remember his name) knew we were in a hurry and helped in a huge way. We are very appreciative of him!!

NANCY CHILDRESS M. 
Clasificación:
5.0

Steve was incredibly helpful!

JOHN W. 
Clasificación:
3.0

Need to retire trucks at 115k miles

Greg G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

The customer service at the location was amazing, the people gave me a warm greeting and listened to my questions and answered every one of them. Great staff

JEFFERY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE A. 
Clasificación:
5.0

Thanks for your efficiency!

NANCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUNO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ting-Chou L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SREEDHAR R. 
Clasificación:
5.0

My original drop off was supposed to be College Station Texas when o tried to drop off my truck and transport customer service ( Daniela who hung up on me two times) I was to drive 45 miles south to Brenham Texas to drop it off. But after my wife called back we were to drop it off in Austin Texas

JAIME A. 
Clasificación:
5.0

Let me start by saying “THANK YOU” to David. He was AMAZING in getting me all I needed to get my son moved in his apartment. I called around everywhere for a truck and I get here without a reservation and he made it happen. Customer service was spectacular and I had just had surgery a few weeks ago and could do no lifting so he even walked out and put the dally on the trick for me. Thanks David for being there and all your help.

Trina G. 
Clasificación:
5.0

Nothing at this time. From the representative to the truck - all was perfect.

Lawrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMA L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bindia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DHIRENDRA G. 
Clasificación:
2.0

I filled up the tank back to halfway but apparently I was off by what appears to be 1/16th..... My choices were either pay overpriced fuel charge for the convenience of filling it up OR Fill up past halfway and opt to not be reimbursed. Pretty shitty choices. I also dropped the truck off and it was busy so I parked it in the lot where I picked it up instead of the drop off area. The guy who helped me just kept giving me a lot of grief about not leaving it in the right spot. I told him it was busy and I would be parked in traffic but he just brushed off my concerns and said I was wrong. Won't be returning to this location.

Kevin K. 
Clasificación:
5.0

Excellent service!

Donna N. 
Clasificación:
5.0

Nothing everything was really great!

Andrea F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
5.0

I had several issues with the 24/7 app. I had to wait 15 minutes to get approved, seems to me it would better if this could be done before I am actually picking up the truck. I couldn't even use the app to drop off the truck because it would not let me advance past the mileage photo section. There also seemed to be connectivity issues.

Andre R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

Enjoyed working with the staff. They took good care of us. Thank your for a positive experience.

DIANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dixon G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LEON B.  |  Online Move In 
Clasificación:
5.0

Wonderfully friendly owners and staff

Ron H.  |  First Impressions 
Clasificación:
5.0

David and Kim were very friendly and competent!

GEORGE G.  |  First Impressions 
Clasificación:
5.0

Staff is extremely helpful. I could not be happier.

Peter V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES & JEANETTE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M.  |  Online Move In 
Clasificación:
3.0

Booking was great, very easy, and the unit was clean and move in ready. However there is only 1 elevator to get the the second floor and 4 other people were all trying to use the elevator to get to their storage units, so I had to use the stairs until a spot open. This made thing way more difficult and it took far longer. Also the website was not working so dropping off the uhaul it shows we we were another day late when we got the truck their before the cutoff.

Ryan P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross C.  |  First Impressions 
Clasificación:
5.0

The owner Steve was very friendly. The associate that was helping was amazing. I wasn't sure what size storage I needed and he showed me several options. I will definitely recommend this facility to anyone asking in the 620 Austin, Cedar Park area.

Eric B.  |  First Impressions 
Clasificación:
5.0

Thank you for always being so helpful and friendly. Entire staff in both locations (Cedar Park and 620/Anderson Mill-Austin) have been very kind.

Leslie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R.  |  First Impressions 
Clasificación:
5.0

Great friendly people.

PETER C.  |  First Impressions 
Clasificación:
5.0

Kim and Steve are awesome

Kraig S.  |  First Impressions 
Clasificación:
5.0

This is the best run uhaul operation I’ve ever used!

Stuart B.  |  First Impressions 
Clasificación:
5.0

The onsite property managers were awesome to deal with... quick and easy! Really nice people!

Stu B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Online Move In 
Clasificación:
5.0

Rod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! 

corinna r.  |  First Impressions 
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