Thank you for making this transaction so easy.
AUSTIN M.Customer Reviews for U-Haul Moving & Storage at Hwy 24 E
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The owner and his employees were super kind and helpful! I will definitely be using this location again for future services! ¡Gracias de nuevo!
Mariah S.Employees were very helpful. Truck ran well.
DAVID S.Excellent service , always go to the 24 highway store .
MARK W.like uhaul very convenient
Amie W. | Overall ExperienceThis was the first time using haul storage facility myself and they experience was definitely rewarding. Sam and his crew were very friendly, helpful and professional. I will definitely use them again if necessary. ¡Gracias!
Debbie W. | Overall ExperienceThe manager was very helpful and provided a easy pick up and return.
Jakob K.Very professional and very friendly. Also Extremely helpful.
LEOPOLDO B.Always awesome experience renting a Uhaul from my "usual" location in Independence.
LACEY S.The lady on the phone charged me $40 for a past due bill in 2011 that was not mine!!
BRUCE W.Sam is my go to guy for truck rental. I consistently refer friends to this particular truck site. His employees are professional and helpful. My pick up and return went off without a hitch. Thanks so much
Darren T.Professional Service
DANIEL J.Very professional and Courteous staff . The took the time to answer every question I had . Not to mention was way cheaper than I thought to rent a trailer. Hooked it up and checked all safety aspects and disconnected it when I returned
WILLIAM K.Your reps (upon arrival and returning the truck) were hospitable and knowledgeable. Thank you for the reasonable prices to get things done.
ELIZABETH T.Guaranteed reserved equipment was not available. Reservation drop off time was changed w/o my authorization. U-Haul app would not work to complete drop off process. (The location at 1520 Locust St KCMO we're at fault for these issues. My Reservation was transferred to 24 Hwy location)
BRYAN J.Staff was very polite and helpful
MICHAEL I.Great and friendly.
PAUL P.Best U-haul I've ever used. Sam is knowledgeable and helpful to ensure a successful start for the move.
ELROY D.Your group of people that work there are spot-on I appreciate each and everyone of you thank you so much
DAVID F.Sam is the best and I will only choose uhaul on 24 hwy forever.
valarie i. | Overall ExperienceThe general manager (can't remember his name) is a great ambassador of your organization and a professional
CHRISTOPHER K.Sam is always professional and courteous. Checked us in after hours when he should have been home.
RICHARD R.Nothing I can think of
JEFFERY C.They were very kind and efficient!
MOLLY B.Very clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! tanmy6lucas@gmail.com ..
Tammy L. | Overall ExperienceSam and his staff always do a great job.
Daniel P. | Overall ExperienceSam and his crew have always done a great job. We travel a little extra distance to use this location any time we need U-Haul services.
DANIEL P.I have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .
tammy p. | Overall ExperienceGreat experience! Staff was very helpful and informative about boxes needed, truck questions, etc. Sam was quick and helpful in getting us checked back in that evening after our move. ¡Gracias!
KATHRYN C.Top notch personnel and roomy location.
ELROY D.Sam runs a very good store, clean, neat, very efficient, an excellent experience.
JEFFREY F.Did not like adding 30 miles to my mileage
DAVID P.It was a perfect experience Sam is very polite and is very good at what he does. Also very quick and efficient.
TASHA T.Could have not been more pleasant. Nice staff and very personable.
steve P.Rachel the manager in the regional office she's a bitch
ALIJAH T.Pouring rain during pick up and return. Owner / Manager didn't let that slow down our process.
Terrence K.Was great! Thank you!
JOY W.Sam (I remember his name) is a great guy. He obviously works hard and is very helpful and obviously appreciative of his patrons. I'll always come to this location because of him and his service.
MICHAEL R.The truck had ROACHES, I switched to another that had a broken knob for rolling down your window also food on floor . I didn't get a discount for the inconvenience.
BRENDA H.very pleased.
VIRGIL H.Nada
John D.Sam and his team do an Outstanding job taking care of their customers...
JOHN K.People were very helpful, and equipment was clean.
TAMRA C.Staff was outstanding and very accommodating and helpful
Aaron M.I ordered a 17' through the website. Received a call telling me neither the truck nor the location I wanted was available. Got a 15' truck instead, which ended up not being big enough. Had to make an extra trip to get the rest of my stuff, which since I moved an hour away is kind of a big deal. When I turned the truck in, I told the guy that the truck I wanted wasn't available and that the one I got wasn't big enough. He said you guys are getting rid of the 17' trucks and that's why one wasn't available. You should change the website to reflect that. It's incredibly frustrating to think I can get what I need online only to find out later on that I can't. I won't be using your website in the future and if it weren't for the excellent customer service I received from your staff in the store, I wouldn't be using you again at all based on this experience. Also, you should put stickers in the truck saying how many gallons of fuel the tank holds to make filling up easier.
Megan B.The employee was very friendly and concerned about the trailer I was renting if it was large enough, great guy!!!!
RONALD G.The location was far from my location for the equipment I was requesting. I wanted a 5x9 trailer with ramp. Supposedly the Independence, MO location was the only one available at the time. The web site showed one was available in Lenexa, KS. Had to drive an extra 20 minutes!
NATHAN S.Can't complain at all. Great service always!!
Darrell R.This is the best U-Haul dealership. So, I guess, the best way to put it is this; Sam and his staff are the best, period. I drive past multiple other locations for U-Haul just to use this operation. I will continue to go out of my way to always rent here because Sam and his staff are that good. This is the model for an outstanding dealership. Can not thank them enough.
John D.The equipment and truck was clean and in good condition. Sam was extremely helpful and answered all my questions.. I would recommend this Uhaul location to friends and family.
CAROLINE J.Fantastic customer service - outstanding!!
Gale B.The man who was working was very nice, and approachable. He carried the ready to go boxes inside for me, and was generally knowledgeable and friendly.
Kimberlee U.How about not jack your prices up just because it's a weekend. I got the smallest truck and still paid 500! Only for 2 days! That's crazy! Few years ago I rented the biggest truck and only paid 200 some. Pricing is outrageous.
Kenneth S.great and helpful crew
Larry S.Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.
Tammy L. | First ImpressionsSam was always helpful. Thanks
theaoudoshia s. | First ImpressionsSam was very patient and explained operations very clearly.
Randall S. | First ImpressionsMy original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20' truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.
KAREN W. | First ImpressionsMy wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.
MELISSA K. | First ImpressionsA little concerned about the stragglers, but no troubles at this time.
Dana S. | First Impressions