El cliente no dejó un comentario.Samuel D.
Customer Reviews for U-Haul Moving & Storage at Hwy 24 E
Independence, MO 64050
(Across from William Chrisman Highschool)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I have sent several people to this location, great staff excellent management.nathan T.
I was hoping to use the location on Noland Road because it is very close to my home, but this one worked fine and the customer service was excellent!CYNTHIA B.
Sam was awesome. Great place to rent from.Theodore R.
El cliente no dejó un comentario.Marshall W.
I couldn't find the sign to scan the barcode for the self-checkout which was annoying but the staff was super helpful and nice.Lloyd D.
If I had to say anything that would be better if it was improved I would say the ability to contact the office and which I was running the U-Haul from directly or at least finding that number online easier all in all it was a good experience helpful staff I would recommend this U-Haul facility to people if askedTheresa C.
The staff at this location is always very friendly, courteous, and helpful. The store and vehicles are always clean and tidy. I had issues with the website, but that had nothing to do with this location or staff so I'll try to find another avenue to report the possible website glitch.Michael S.
El cliente no dejó un comentario.Helen H.
El cliente no dejó un comentario.Jocelyn B.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Anthony S.
Location to pick up was determined by Uhaul. When we drove all that way they did not have trailer size we ordered. We could have gotten wrong size trailer closer to our son's home. Staff at this location were outstanding!!!!!!!!Mark R.
Dropped off the truck without any problems. Was in and out inn5 minutes.Anna M.
El cliente no dejó un comentario.Steven F.
Fast Efficient Friendly and ConvenientASHLEY H.
El cliente no dejó un comentario.ELROY D.
Everyone there was so helpful and kind. Truly grateful for everyone there!John R.
Great service every time!Mike S.
El cliente no dejó un comentario.Shaun M.
The manager is the BEST!!! So helpful and nice even under pressure in a fully crowded store.Trease S.
El cliente no dejó un comentario.Pam B.
I don't remember his name but he's always there and always welcoming and friendly. He also put air in the van tires which was above and beyond what he had to do.Cynthia R.
El cliente no dejó un comentario.Steve H.
The truck was a death trap..front end/steering wheel loose and shaking.. brakes need attention alsoMargaret C.
El cliente no dejó un comentario.Zack P.
There was what appeared to be a heroine needle inside of the cab of the truck (I have a picture if needed) , aside from that everything was great.JAZZMYN H.
El cliente no dejó un comentario.RONALD F.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Gerald K.
Wifi.....Online pickup doesnt workChristopher A.
El cliente no dejó un comentario.Christopher H.
Everyone working there,is very polite, and professional. Ryan was the one who set up my truck rental. I've rented twice in last month. He was very helpful and courteous on both occasions.Anita H.
El cliente no dejó un comentario.Lance H.
El cliente no dejó un comentario.Jodie C.
El cliente no dejó un comentario.Sara M.
I I go out of my way to use this location. They are the best.Mike S.
This first gentleman that helped us was very friendly and patient. As I was upset because I went to the wrong location cause I was told my truck was at noland rd. I had to drive 20 miles back just to this uhaul when I passed 4 other locations so it would be nice if you could drop off at one of those locations. I book far enough in advance that there should have been trucks available at those locations.brooke S.
El cliente no dejó un comentario.Addison H.
El cliente no dejó un comentario.Ashley J.
The truck I rented has way too much play in the steering wheel But Sam is always whom I refer to anyone needing rentalDiana G.
El cliente no dejó un comentario.teresa D.
Salesperson was very helpful and friendly, quick check out!Shelly N.
El cliente no dejó un comentario.Gail D.
El cliente no dejó un comentario.Mario B.
El cliente no dejó un comentario.Crystal D.
El cliente no dejó un comentario.Frala G.
El cliente no dejó un comentario.Luis M.
El cliente no dejó un comentario.Michael D.
Sam provided excellent service as always . His team was very helpful. The move went well the return process was easy as usual.I wouldn't go any other place.John O.
El cliente no dejó un comentario.ASHLEY H.
El cliente no dejó un comentario.Jeffrey R.
Sam and his Crew were alway helpful, even during busy times, they never got stressed or gave half service. I can't thank Sam and the guys enough for taking care of me and my belongings for 9 months! Y'all are Awesome!!KAREN W. | Overall Experience
It needed an alignment the steering wheel was loose had a shimmy in the front end and I drove it 60 miles less than I thought I needed it and wasn't reimbursed for itleslie P.
El cliente no dejó un comentario.Cheri M. | Overall Experience
El cliente no dejó un comentario.Camille B.
El cliente no dejó un comentario.sierra B.
El cliente no dejó un comentario.CRAIG N.
El cliente no dejó un comentario.JUDITH B.
El cliente no dejó un comentario.Ronald W.
El cliente no dejó un comentario.William H.
Everything went great and the customer service was great too.Drew A.
El cliente no dejó un comentario.CATHERINE W.
I believe the manager was Sam. And he was always helpful. His service alone would bring me backDamon L. | Overall Experience
Don't just trust the computers and your customers to know what to look for when inspecting the truck with the mileage and the gas! I did a trip to home Depot to my duplex and about four blocks away back to your business. the assistant management looked at the mileage and told me I've went 29 miles which was b*******! I got into my own vehicle made the round trip it was exactly 11.1 miles! You ripped me off for about $20.00 I complained to the assistant manager ( I taking he was ) inside and there was absolutely nothing he was going to do to make it right! He told me that I can complain to the management when he came back from vacation. I've done Business with this manager and he's a really really good guy but I doubt if he could do anything about it also! For God freaking sake - have the employee come out check the mileage and check the gas along with the renter! I topped off the gas 2 gallons for a round trip of 11.1 MI in the first place it was definitely not full like it said on the piece of computer printed paper! I rent your trucks from time to time, When you have a new system in place just to throw papers at your customers and say "here you go go for it" and not even mention to look at your text message customers don't know that kind of system unless they rent practically every other week! I definitely want my money back!Jeffery L.
Didn't like that I got switched on locations. I checked with them on Thursday all good. Then go in Saturday and it's been moved. Yes I got an email on Friday but I was moving so didn't see it.Jon S.
I love renting from this location. Sam's employees are always courteous and willing to help make your experience great.CATHERINE W.
Very nice storage and kind, accommodating staff.debra a. | Overall Experience
El cliente no dejó un comentario.Gwen M.
El cliente no dejó un comentario.Halina W.
Great bunch of guys. Very helpfulâ€¦.Michael T.
Sam is a great manager ! No problems everDale V. | Overall Experience
El cliente no dejó un comentario.Lester H.
Staff was very helpful!!!Nicole H.
Don't try and tell me I can rent a trailer that is scheduled to be returned 15 minutes before you tell me it will be available. Ryan had to find me a different trailer than the one I had reserved (that was a little larger than I needed, but worked fine).Arthur F.
El cliente no dejó un comentario.Tina G.
El cliente no dejó un comentario.Shane F.
El cliente no dejó un comentario.Anthony R. | First Impressions
El cliente no dejó un comentario.Lawrence F.
Everything was fast, smooth and efficient. The staff was knowledgeable and friendly, and had me in and out in minutes. 10/10.James H.
My major issue is the on line n app .. couldn't get it to work for nothing the part that had me stuck was take a picture of the dash board showing miles n gas gauge. Took a butt load of pictures none of them app wouldn't accept it really frustratingArmondno N.
El cliente no dejó un comentario.KYLE L.
El cliente no dejó un comentario.Michelle P. | Overall Experience
El cliente no dejó un comentario.April S.
There was snow in the trailer which I didn't think about. It melted and got on my couch sectional, which was white. Other than that, it was a great option for me to have a covered trailer. The price was great!! I will rent from you again.Lisa L.
The front was shaking a lot at highway speeds. Definitely need to get it looked at. Don't know if the tires are just out of balance or if it needs front end repairs. Glad we only had a few miles to go.julie B.
Communication went well and friendly!Lori B.
El cliente no dejó un comentario.David B.
1st - Terrence Swisher was supposed to be an authorized driver, not the renter. I, James Stewart rented and paid for the trailer, but the contract came back under Terrence Swisher. 2nd - now no one can find the trailer that was dropped of at the Independence Mo location on Sunday, 2-20â€21 the same day it was pocked up. 3rd - because you have lost the trailer and gave the wrong person as primary on the contract I will probably do business with someone else next time I need a rentalTERRENCE S.
El cliente no dejó un comentario.JOSIAH J.
Very professional and prompt in helping us todayJANICE R.
They were very helpful with hook up and advice, despite it being 13 degrees.MILLARD L.
El cliente no dejó un comentario.GEORGE E.
Customer service was excellent, equipment was perfect for my needs. I would highly recommend this location to anyone!ANGELA L.
Sam and his associates are excellent, they are courteous and helpful.STANISLAUS W.
Crew was helpful but seemed a little stressBruce G.
All the employees were very professional and helpful. Sam is the true definition of what an amazing store manager is.Angel W. | First Impressions
Have extra trucks ready in case one comes back lateMELISSA S.
El cliente no dejó un comentario.FRANK M.
El cliente no dejó un comentario.THOMAS P.
El cliente no dejó un comentario.CHRISTINA U.
El cliente no dejó un comentario.GENA L.
Sam is a great asset to the Company. Always a pleasure dealing with him.BELINDA B.
Thank you for making this transaction so easy.AUSTIN M.
El cliente no dejó un comentario.IRIS S.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.Frank M. | First Impressions
like uhaul very convenientAmie W. | Overall Experience
This was the first time using haul storage facility myself and they experience was definitely rewarding. Sam and his crew were very friendly, helpful and professional. I will definitely use them again if necessary. ¡Gracias!Debbie W. | Overall Experience
El cliente no dejó un comentario.Edward J. | Overall Experience
El cliente no dejó un comentario.Dana S. | Overall Experience
El cliente no dejó un comentario.BRADLEY J. | Overall Experience
El cliente no dejó un comentario.Rachel R. | First Impressions
Sam is the best and I will only choose uhaul on 24 hwy forever.valarie i. | Overall Experience
Very clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! firstname.lastname@example.org ..Tammy L. | Overall Experience
Sam and his staff always do a great job.Daniel P. | Overall Experience
I have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .tammy p. | Overall Experience
El cliente no dejó un comentario.TERESA D. | Overall Experience
El cliente no dejó un comentario.LAYLA M. | Overall Experience
El cliente no dejó un comentario.sarah a. | First Impressions
I never had any problems with my unit or companyjennifer g. | Overall Experience
El cliente no dejó un comentario.DONNA L. | Overall Experience
Everyone was very helpful & courteous. Facilities was very clean.Marian B. | Overall Experience
A decent amount of trash on back lot. Initial alarm key card didn't work.RONALD V. | Overall Experience
Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was greatBARABRA L. | Overall Experience
Really great facilities. Super nice employees.Ladonna B. | Overall Experience
Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.Tammy L. | First Impressions
El cliente no dejó un comentario.ebony H. | First Impressions
El cliente no dejó un comentario.Jamie I. | First Impressions
El cliente no dejó un comentario.Shane C. | Overall Experience
Sam was always helpful. Thankstheaoudoshia s. | First Impressions
El cliente no dejó un comentario.LAURA F. | Overall Experience
El cliente no dejó un comentario.Doug D. | First Impressions
El cliente no dejó un comentario.Vincent W. | Overall Experience
Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don't do that. Second- was a good amount of trash on road by storage unit.RONALD V. | First Impressions
El cliente no dejó un comentario.ramona p. | Overall Experience
Sam was very patient and explained operations very clearly.Randall S. | First Impressions
El cliente no dejó un comentario.Xavier C. | Overall Experience
El cliente no dejó un comentario.Cynthia I. | Overall Experience
El cliente no dejó un comentario.Marsha S. | Overall Experience
El cliente no dejó un comentario.DONALD K. | Overall Experience
El cliente no dejó un comentario.LAURA F. | First Impressions
My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20' truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.KAREN W. | First Impressions
My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.MELISSA K. | First Impressions
El cliente no dejó un comentario.Elizabeth G. | First Impressions
Sam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!Jeremy T. | Overall Experience
excellent customer serviceChad H. | Overall Experience
El cliente no dejó un comentario.Ashley F. | Overall Experience
El cliente no dejó un comentario.Terry R. | Overall Experience
El cliente no dejó un comentario.Richard C. | Overall Experience
El cliente no dejó un comentario.ZACHARY T. | Overall Experience
El cliente no dejó un comentario.Cynthia I. | First Impressions
The only this I didn't like was the fact that if you rent under a month, you don't get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That's my only complaint!☹️Thank you Uhaul!!Ava J. | Overall Experience
I made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.Rebecca P. | First Impressions
El cliente no dejó un comentario.James K. | Overall Experience
El cliente no dejó un comentario.Edwin M. | Overall Experience
All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....Lawrence L. | Overall Experience
I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.Stephen M. | Overall Experience
Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.James K. | First Impressions
El cliente no dejó un comentario.Carla B. | First Impressions
Sam and his crew were always kind and courteous.Ikram K. | Overall Experience
A little concerned about the stragglers, but no troubles at this time.Dana S. | First Impressions
El cliente no dejó un comentario.Jeffrey H. | Overall Experience
Sam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!Sally D. | Overall Experience
Sam and his crew are great!Leda H. | Overall Experience
Sam is great. He's always helpful and courteous.DONALD K. | First Impressions
Your service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar CreekKaren J. | Overall Experience
El cliente no dejó un comentario.ronald i. | First Impressions
El cliente no dejó un comentario.Katherine T. | Overall Experience
El cliente no dejó un comentario.Elisa L. | Overall Experience
El cliente no dejó un comentario.Wallace A. | First Impressions
El cliente no dejó un comentario.Darryl J. | Overall Experience
Sam is the nicest person.Connie M. | Overall Experience
El cliente no dejó un comentario.Angela W. | First Impressions
After my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.Kathy M. | Overall Experience
With the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.HARMON N. | Overall Experience
El cliente no dejó un comentario.RANDY B. | Overall Experience
No problems with anything.Carolyn T. | Overall Experience
El cliente no dejó un comentario.Edwin M. | Overall Experience
El cliente no dejó un comentario.Leda H. | First Impressions
This location is my Favorite! No matter where my friends need service I always recommend this location.nancy n. | First Impressions
El cliente no dejó un comentario.Michael P. | First Impressions
easy access, safe, counter staff were curtious and helpful. helped give suggestions so I could save a little money. that was nice.Ron V. | Overall Experience
NingunoDavid H. | Overall Experience
Storage is very clean. The guys were sufficient and know how the company works.Carolyn T. | First Impressions
Very helpful staff. Quick and easy to get in.Sebastian C. | First Impressions
Sam does a great job of taking care of his customers needs and works with you the best he can.Brian G. | Overall Experience
Sam and his team are amazing. They were so good to us.Desiree G. | Overall Experience
Very professional and politeBo C. | First Impressions
Very impressed with Sam and his staff. Always professional and helpful. That's why when I need moving or storage assistance, I turn to this location for service. 10 star service....highly recommendDebra R. | Overall Experience
I have used this storage many times and have never had a problem. Sam the manager is always very helpful. He has always done me good. Thank you Sam.BEVERLY S. | Overall Experience
Answering telephoone at locationMichele E. | Overall Experience
I never had any issues with U-Haul or my storage unit. My only complaint would be the building where our storage was very very hot & stuffy. There was no circulation.heather H. | Overall Experience
When arrive both service representatives were extremely helpful.Alida N. | Overall Experience
The man who helped us get checked in to the storage facility (De'Andre Parker) was kind, helpful, and good-natured even when obstacles arose. We'd definitely use this location again.Kaitlin D. | First Impressions
I was very disappointed with the inside storage unit that had a ceiling of chicken wire which would be completely accessible to anyone with a good pair of clippers. The price was too high for that.Loretta S. | Overall Experience
Sam Crane (manager) is fantastic. Great service here and the units are kept clean and safe. There are convenient supplies on hand (boxes, locks, tape etc). Professional & friendly.Angela S. | Overall Experience
PEOPLE @ this location only were AWESOMEBRANDILYN N. | First Impressions
The manager goes above and beyond to help his customers. It was an excellent experience.BECKY T. | Overall Experience
I would never go back to noland rd. It was horrible. The manager Mark was the rudest man. He should not be manager. A few customers in there with me was not happy as well. Never Noland.Tina marie C. | Overall Experience
The whole experience from renting a truck and renting a storage unit was excellent. I was stressing out the day of my move but the staff there was very helpful and made my moving day less stressful.Katherine W. | Overall Experience
Very helpfulJennifer R. | First Impressions
Very personable staff and manager is excellentCRAIG F. | Overall Experience
Thie staff was very helpful and easy to work with. Management was excellent!LOUISE B. | Overall Experience
Everyone was very helpfulspring w. | First Impressions
In addition to all stated above, Sam and Frank were super understanding and helpful with My long distance moves! Sam was the absolute best Uhaul guy I've ever worked with!VICKIE A. | Overall Experience
Personnel only answered questions with system is down. Took his time providing entry card, showing me the storage unit.beverly S. | First Impressions
The manager (Sam Crane) is always willing to help when I had financial issues I could not help. If he doesn't have what I need he is knowledgeable enough to guide me to something I can use instead.Jeff B. | Overall Experience
Everything was great. Thank you.Carolyn T. | Overall Experience
Very goodCarolyn T. | First Impressions
Very clean and well kept staff very helpful.Carl G. | Overall Experience
As a mother with 6 children. We needed storage because our new home wasn't ready yet, I want to say that I believe there should be a prorated amount you can pay if not staying all month. Ridiculous!!!rebecca b. | Overall Experience
thank yourodney s. | Reservación
Move in was easy. The staff was very helpful in getting me set up. Automatic payments made the rental simple to manage.Peter H. | Overall Experience
Very helpful and competent staff. Highly recommend!Dayla E. | Overall Experience
Owner was very helpful in helping to set up both storage locations.Michael S. | Overall Experience
Very nice storage unit and wonderful service from Sam.Cyndie H. | Overall Experience
The two men working here were very busy but very polite and understanding of my needs and time. I was very impressed. They even changed the return of the truck to that store on the fly. Jeff GreggJeffry G. | Reservación
Great service thankBernie S. | Overall Experience
Sam Crane and his staff are excellent. They always go above and beyond to help their customers. They are all just wonderful. I would recommend them and this facility to everybody!DEEANNA M. | Overall Experience
We have used Sam's location before and will use him again in the future for any and all moves. He and everyone there are friendly, and the equipment is always there, clean and ready to go on time!Tamara B. | Reservación
Great place great staff couldn’t have been happier!CORY A. | Overall Experience
My short-term rental experience was great at this location!Vivian F. | Overall Experience
Used this facility to store my valuables for almost two years. Sam is AWESOME! Always helpful and in good spirits. Can't say anything bad about this facility or it's staff. Keep up the good work!danielle e. | Overall Experience
Very goodbenjamin d. | Overall Experience
Sam Crane, manager, and all employees were extremely helpful. I have rented several times, and this would be my first choice if I need to rent again.NANCY N. | Overall Experience
Sam is super knowledgeable and always very helpful.Richard G. | Overall Experience
Nice people and clean placesandy y. | Overall Experience
The access hours could be better. Was going to have to pay extra for 24 hr access. I moved my stuff before I had to pay for that. Other than that I had a wonderful experience with Sam.Charilla T. | Overall Experience
My furniture was in as good shape when I took it out as it was when I put it in. No complaints.JEFF M. | Overall Experience
Good location for me. Great staff. Would use again.Karen B. | Overall Experience
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