Customer Reviews for U-Haul Moving & Storage at Hwy 24 E

3,089 reviews

305 E 24 Hwy   Independence, MO 64050
(Across from William Chrisman Highschool)

(816) 461-7282

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(816) 461-7282

305 E 24 Hwy
Independence, MO 64050
(Across from William Chrisman Highschool)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very professional and Courteous staff . The took the time to answer every question I had . Not to mention was way cheaper than I thought to rent a trailer. Hooked it up and checked all safety aspects and disconnected it when I returned

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Dana S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRADLEY J.  |  Overall Experience 
Rating:
5.0

Your reps (upon arrival and returning the truck) were hospitable and knowledgeable. Thank you for the reasonable prices to get things done.

ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

JOYE G. 
Rating:
2.0

Guaranteed reserved equipment was not available. Reservation drop off time was changed w/o my authorization. U-Haul app would not work to complete drop off process. (The location at 1520 Locust St KCMO we're at fault for these issues. My Reservation was transferred to 24 Hwy location)

BRYAN J. 
Rating:
5.0

Staff was very polite and helpful

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

Great and friendly.

PAUL P. 
Rating:
5.0

Best U-haul I've ever used. Sam is knowledgeable and helpful to ensure a successful start for the move.

ELROY D. 
Rating:
5.0

Customer did not leave a comment.

Saleem A. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

JEWELL S. 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  First Impressions 
Rating:
5.0

Your group of people that work there are spot-on I appreciate each and everyone of you thank you so much

DAVID F. 
Rating:
5.0

Sam is the best and I will only choose uhaul on 24 hwy forever.

valarie i.  |  Overall Experience 
Rating:
5.0

The general manager (can't remember his name) is a great ambassador of your organization and a professional

CHRISTOPHER K. 
Rating:
5.0

Sam is always professional and courteous. Checked us in after hours when he should have been home.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

RENEE M. 
Rating:
5.0

Customer did not leave a comment.

ALLYSA P. 
Rating:
4.0

Nothing I can think of

JEFFERY C. 
Rating:
5.0

They were very kind and efficient!

MOLLY B. 
Rating:
1.0

Very clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! tanmy6lucas@gmail.com ..

Tammy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY T. 
Rating:
5.0

Customer did not leave a comment.

MARY O. 
Rating:
5.0

Sam and his staff always do a great job.

Daniel P.  |  Overall Experience 
Rating:
5.0

Sam and his crew have always done a great job. We travel a little extra distance to use this location any time we need U-Haul services.

DANIEL P. 
Rating:
5.0

I have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .

tammy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY E. 
Rating:
5.0

Customer did not leave a comment.

RONNIE H. 
Rating:
5.0

Customer did not leave a comment.

YUN W. 
Rating:
1.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Great experience! Staff was very helpful and informative about boxes needed, truck questions, etc. Sam was quick and helpful in getting us checked back in that evening after our move. Thanks!

KATHRYN C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Top notch personnel and roomy location.

ELROY D. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Aaron V. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
5.0

Sam runs a very good store, clean, neat, very efficient, an excellent experience.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

TERESA D.  |  Overall Experience 
Rating:
3.0

Did not like adding 30 miles to my mileage

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

LOIS W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

JOY W. 
Rating:
5.0

Customer did not leave a comment.

AMANDA N. 
Rating:
4.0

Customer did not leave a comment.

KIRK B. 
Rating:
5.0

Customer did not leave a comment.

BETHANY D. 
Rating:
5.0

It was a perfect experience Sam is very polite and is very good at what he does. Also very quick and efficient.

TASHA T. 
Rating:
5.0

Could have not been more pleasant. Nice staff and very personable.

steve P. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

LAYLA M.  |  Overall Experience 
Rating:
1.0

Rachel the manager in the regional office she's a bitch

ALIJAH T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

AARON V. 
Rating:
5.0

Customer did not leave a comment.

sarah a.  |  First Impressions 
Rating:
5.0

Pouring rain during pick up and return. Owner / Manager didn't let that slow down our process.

Terrence K. 
Rating:
5.0

Was great! Thank you!

JOY W. 
Rating:
4.0

Customer did not leave a comment.

ALETHIA S. 
Rating:
5.0

Sam (I remember his name) is a great guy. He obviously works hard and is very helpful and obviously appreciative of his patrons. I'll always come to this location because of him and his service.

MICHAEL R. 
Rating:
2.0

The truck had ROACHES, I switched to another that had a broken knob for rolling down your window also food on floor . I didn't get a discount for the inconvenience.

BRENDA H. 
Rating:
5.0

very pleased.

VIRGIL H. 
Rating:
5.0

Nothing

John D. 
Rating:
5.0

Sam and his team do an Outstanding job taking care of their customers...

JOHN K. 
Rating:
4.0

People were very helpful, and equipment was clean.

TAMRA C. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

I never had any problems with my unit or company

jennifer g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUR F. 
Rating:
2.0

Customer did not leave a comment.

Krystal Y. 
Rating:
5.0

Customer did not leave a comment.

DONNA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Staff was outstanding and very accommodating and helpful

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

DANA S. 
Rating:
4.0

I ordered a 17' through the website. Received a call telling me neither the truck nor the location I wanted was available. Got a 15' truck instead, which ended up not being big enough. Had to make an extra trip to get the rest of my stuff, which since I moved an hour away is kind of a big deal. When I turned the truck in, I told the guy that the truck I wanted wasn't available and that the one I got wasn't big enough. He said you guys are getting rid of the 17' trucks and that's why one wasn't available. You should change the website to reflect that. It's incredibly frustrating to think I can get what I need online only to find out later on that I can't. I won't be using your website in the future and if it weren't for the excellent customer service I received from your staff in the store, I wouldn't be using you again at all based on this experience. Also, you should put stickers in the truck saying how many gallons of fuel the tank holds to make filling up easier.

Megan B. 
Rating:
5.0

The employee was very friendly and concerned about the trailer I was renting if it was large enough, great guy!!!!

RONALD G. 
Rating:
3.0

The location was far from my location for the equipment I was requesting. I wanted a 5x9 trailer with ramp. Supposedly the Independence, MO location was the only one available at the time. The web site showed one was available in Lenexa, KS. Had to drive an extra 20 minutes!

NATHAN S. 
Rating:
5.0

Everyone was very helpful & courteous. Facilities was very clean.

Marian B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dederian S. 
Rating:
3.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

MARTHA R. 
Rating:
5.0

Can't complain at all. Great service always!!

Darrell R. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

This is the best U-Haul dealership. So, I guess, the best way to put it is this; Sam and his staff are the best, period. I drive past multiple other locations for U-Haul just to use this operation. I will continue to go out of my way to always rent here because Sam and his staff are that good. This is the model for an outstanding dealership. Can not thank them enough.

John D. 
Rating:
5.0

Customer did not leave a comment.

MIke G. 
Rating:
4.0

A decent amount of trash on back lot. Initial alarm key card didn't work.

RONALD V.  |  Overall Experience 
Rating:
4.0

The equipment and truck was clean and in good condition. Sam was extremely helpful and answered all my questions.. I would recommend this Uhaul location to friends and family.

CAROLINE J. 
Rating:
5.0

Fantastic customer service - outstanding!!

Gale B. 
Rating:
5.0

Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was great

BARABRA L.  |  Overall Experience 
Rating:
5.0

Really great facilities. Super nice employees.

Ladonna B.  |  Overall Experience 
Rating:
5.0

The man who was working was very nice, and approachable. He carried the ready to go boxes inside for me, and was generally knowledgeable and friendly.

Kimberlee U. 
Rating:
5.0

How about not jack your prices up just because it's a weekend. I got the smallest truck and still paid 500! Only for 2 days! That's crazy! Few years ago I rented the biggest truck and only paid 200 some. Pricing is outrageous.

Kenneth S. 
Rating:
5.0

great and helpful crew

Larry S. 
Rating:
5.0

N/A

MARY R. 
Rating:
5.0

They always have what I need, when I need it, and the service is friendly.

TOMMIE G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
1.0

They failed to timely check in the trailer and overcharged me $148.50. The manager told me I could return the trailer after hours, and they would check it in the following morning. They did not do that and simply hit my credit card for $148.50 in additional rental fees for days when the trailer was parked at their location. Very poor performance. I took photos of the trailer when I returned it. That photo evidence spares me being stuck with the $148.50 of rent for days I didn't use the trailer. I did get a refund approved by U-Haul customer service today. I don't recommend this location.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL N. 
Rating:
5.0

Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.

Tammy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maureen S. 
Rating:
5.0

Customer did not leave a comment.

SHERECE J. 
Rating:
4.0

The truck had not been cleaned prior to my pickup time. However the U-Haul person who checked me out noticed it himself and told me there wouldn't be a cleaning fee when the truck was returned. Otherwise the truck was in good condition. I had no problems with it. Customer service was excellent. Employees were attentive and friendly to everyone who came in.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

PENNY D. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

ebony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Jamie I.  |  First Impressions 
Rating:
5.0

Easy drop off

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Both staff members that I delt with were knowledgeable, fast and friendly. I highly recommend this location.

JAMES H. 
Rating:
4.0

The service was great. Price felt expensive.

Christopher A. 
Rating:
5.0

Very good/clean and customer service was amazingly nice and Courteous. Would highly recommend.

Terrie T. 
Rating:
5.0

Sam was always helpful. Thanks

theaoudoshia s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Everything was smooth

JOHN A. 
Rating:
3.0

I was charged twice for the same rental, from two different locations. I only rented one trailer.

JERED M. 
Rating:
5.0

Customer did not leave a comment.

Doug D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

garvin M. 
Rating:
5.0

Customer did not leave a comment.

Joni F. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don't do that. Second- was a good amount of trash on road by storage unit.

RONALD V.  |  First Impressions 
Rating:
5.0

Sam was very patient and explained operations very clearly.

Randall S.  |  First Impressions 
Rating:
5.0

My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20' truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.

KAREN W.  |  First Impressions 
Rating:
3.0

My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.

MELISSA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  First Impressions 
Rating:
4.0

A little concerned about the stragglers, but no troubles at this time.

Dana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  First Impressions 
No reviews have been submitted for this location.

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