Fantastic customer service - outstanding!!Gale B.
Customer Reviews for U-Haul Moving & Storage at Hwy 24 E
Independence, MO 64050
(Across from William Chrisman Highschool)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was greatBARABRA L. | Overall Experience
Really great facilities. Super nice employees.Ladonna B. | Overall Experience
The man who was working was very nice, and approachable. He carried the ready to go boxes inside for me, and was generally knowledgeable and friendly.Kimberlee U.
How about not jack your prices up just because it's a weekend. I got the smallest truck and still paid 500! Only for 2 days! That's crazy! Few years ago I rented the biggest truck and only paid 200 some. Pricing is outrageous.Kenneth S.
great and helpful crewLarry S.
They always have what I need, when I need it, and the service is friendly.TOMMIE G.
El cliente no dejó un comentario.Benjamin G.
They failed to timely check in the trailer and overcharged me $148.50. The manager told me I could return the trailer after hours, and they would check it in the following morning. They did not do that and simply hit my credit card for $148.50 in additional rental fees for days when the trailer was parked at their location. Very poor performance. I took photos of the trailer when I returned it. That photo evidence spares me being stuck with the $148.50 of rent for days I didn't use the trailer. I did get a refund approved by U-Haul customer service today. I don't recommend this location.JOHN W.
El cliente no dejó un comentario.NATHANIEL N.
Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.Tammy L. | First Impressions
El cliente no dejó un comentario.Maureen S.
El cliente no dejó un comentario.SHERECE J.
The truck had not been cleaned prior to my pickup time. However the U-Haul person who checked me out noticed it himself and told me there wouldn't be a cleaning fee when the truck was returned. Otherwise the truck was in good condition. I had no problems with it. Customer service was excellent. Employees were attentive and friendly to everyone who came in.RONALD B.
El cliente no dejó un comentario.PENNY D.
El cliente no dejó un comentario.Brian J.
El cliente no dejó un comentario.ebony H. | First Impressions
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Jamie I. | First Impressions
Easy drop offWILLIAM B.
El cliente no dejó un comentario.Tiffany G.
El cliente no dejó un comentario.STEPHANIE B.
Both staff members that I delt with were knowledgeable, fast and friendly. I highly recommend this location.JAMES H.
The service was great. Price felt expensive.Christopher A.
El cliente no dejó un comentario.Shane C. | Overall Experience
Very good/clean and customer service was amazingly nice and Courteous. Would highly recommend.Terrie T.
Sam was always helpful. Thankstheaoudoshia s. | First Impressions
El cliente no dejó un comentario.Jacob M.
Everything was smoothJOHN A.
El cliente no dejó un comentario.LAURA F. | Overall Experience
I was charged twice for the same rental, from two different locations. I only rented one trailer.JERED M.
El cliente no dejó un comentario.Doug D. | First Impressions
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.garvin M.
El cliente no dejó un comentario.Joni F.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Peter H.
Sam gave excellent customer servicePHYLLIS V.
El cliente no dejó un comentario.Vincent W. | Overall Experience
Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don't do that. Second- was a good amount of trash on road by storage unit.RONALD V. | First Impressions
El cliente no dejó un comentario.Alice R.
El cliente no dejó un comentario.MICHAELA D.
Manager very helpful. Had my equipment ready, in and out quickly.Dennis M.
When we got in the van, marijuana smell was so strong There was even a joint in the cigarette lighter, there was also an empty can of energy drink on the passenger side. I don't think anybody clean and look at the van before we rented it, I had a headache from the marijuana smell the whole time we were in the vanJeffrey M.
El cliente no dejó un comentario.Jason Z.
I have to drive 20 miles out of my way because the pickup location was changed by UHaul. Very frustrating since I had a "reservation".VINCENZO B.
Easy and professionalJOSEPH A.
El cliente no dejó un comentario.Maria M.
El cliente no dejó un comentario.DEANNE R.
El cliente no dejó un comentario.Myeisha L.
Original order was correctly placed than half of the assignment disappeared. Two weeks late for delivery. U-Haul did not have trailer available for the subcontractor movers to pickup the U-Haul box. So the movers had to wait a few hours. U-Haul team member dropped the U-Haul box upon retrieving box with fork lift. This resulted my furniture and boxes being scattered. They never apologized.Jason G.
El cliente no dejó un comentario.Dustin S.
El cliente no dejó un comentario.Katherine C.
El cliente no dejó un comentario.MELANIE C.
El cliente no dejó un comentario.ramona p. | Overall Experience
El cliente no dejó un comentario.Alexander Z.
Sam was great & very friendlyJAMES D.
El cliente no dejó un comentario.Mary T.
Great experience thanks. The staff was quick to get me a truck and very helpful. Thanks.DAVID T.
make the online returning easiermaya T.
El cliente no dejó un comentario.Kimberly M.
The employee that helped me return my equipment was very friendly and personable. Made the experience very good.Vu L.
This location is clean and the customer service was great. The older guy behind the desk was nice and appeared to care about his job and making sure we had what we needed for a successful move! They were out of the 15 foot truck I was looking for so maybe booking sooner in advance would be helpful for other people but we managed okay with the 10 foot one just was harder without a ramp!NICHOLAS M.
Sam was very patient and explained operations very clearly.Randall S. | First Impressions
El cliente no dejó un comentario.JEFFREY F.
El cliente no dejó un comentario.CHAD H.
El cliente no dejó un comentario.GREGORY B.
Couldn't meet a nicer owner/operatorJAMES K.
Super Friendly would rent from again!Robert R.
This location is my PREFERRED location in the KC area.ELROY D.
El cliente no dejó un comentario.Clayton P.
El cliente no dejó un comentario.Anil S.
The equipment was clean, and the store was also clean and organized. The representative I spoke with on the phone was friendly friendly and helpful. However, the manager/owner was not very pleasant.SAMI A.
I have rented trailers here a few times Sam and the Crew always do a great jobLOREN B.
El cliente no dejó un comentario.KEVIN DALE W.
Sam is awesome! I have rented from Sam previously and he is always professional and thorough. This is the standard you should expect.John D.
Everything about my MO experience was excellent!!Jennifer M.
El cliente no dejó un comentario.Xavier C. | Overall Experience
El cliente no dejó un comentario.KARYN E.
Very helpful, friendly & clean store!KELLY T.
El cliente no dejó un comentario.Cynthia I. | Overall Experience
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Marsha S. | Overall Experience
Good as alwaysCHAD H.
El cliente no dejó un comentario.Steven W.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.RUSSELL S.
El cliente no dejó un comentario.CHRISTINA C.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Kimberly Y.
El cliente no dejó un comentario.DONALD K. | Overall Experience
everything was fine .CRAIG B.
Awesome and excellent serviceLaura F.
El cliente no dejó un comentario.LAURA F. | First Impressions
Great service !MICHAEL S.
El cliente no dejó un comentario.Karl G.
El cliente no dejó un comentario.Brooke W.
El cliente no dejó un comentario.JARED M.
The address provided via the email was incorrect and sent us to a random neighborhood. The location required us to turn on the location on our phones to be able to pick up our truck. It didn't work, so vague unhelpful instructions were given to scan a QR code proving we were at the correct location. Which was incredibly difficult to locate and it took us about half an hour to actually pick up our truck.Kristen C.
El cliente no dejó un comentario.Michael W.
Sam was very helpful and extremely courteous! It was a holiday weekend, and I didn't want to be moving my son. Even with that said, you would have never known by the way Sam treated me.Timothy E.
El cliente no dejó un comentario.MONIQUE D.
This location was the best experience I've had with Uhaul, by far, and there has been a lot. The owner, and his employees were helpful, friendly, and provided great customer service.DAVID L.
El cliente no dejó un comentario.PHILLIP S.
El cliente no dejó un comentario.LEILA M.
El cliente no dejó un comentario.Derek W.
El cliente no dejó un comentario.Annette A.
El cliente no dejó un comentario.Tracie K.
My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20' truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.KAREN W. | First Impressions
El cliente no dejó un comentario.Howard J C.
My rating is based on the individual who attached the trailer to the truck on 6/30 at 6:45pm. After I drove the car onto the Auto Transport, he asked "so you know what to do [to secure the car]?" When I told him "no", he started to explain how I should do it. I stopped him and told him I would feel more comfortable if he attached it.... 700 miles later, I drop off the auto transport, and the UHaul associate there points out that the strap securing the front left tire has come off completely! It didn't snap, just came off. Not sure what the guy was doing...Sean T.
El cliente no dejó un comentario.Jeffrey M.
Sam is a great customer servant!Christopher G.
Sam and the staff were very professional, awesome group of people. Treated me like a VIP. Highly recommend!!MICHAEL C.
Make it available on website to reserve for more than 24 hours at a timeJennifer G.
My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.MELISSA K. | First Impressions
El cliente no dejó un comentario.Elizabeth G. | First Impressions
El cliente no dejó un comentario.Mark H.
Sam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!Jeremy T. | Overall Experience
excellent customer serviceChad H. | Overall Experience
El cliente no dejó un comentario.Ashley F. | Overall Experience
El cliente no dejó un comentario.Terry R. | Overall Experience
El cliente no dejó un comentario.Richard C. | Overall Experience
El cliente no dejó un comentario.ZACHARY T. | Overall Experience
El cliente no dejó un comentario.Cynthia I. | First Impressions
The only this I didn't like was the fact that if you rent under a month, you don't get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That's my only complaint!☹️Thank you Uhaul!!Ava J. | Overall Experience
I made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.Rebecca P. | First Impressions
El cliente no dejó un comentario.James K. | Overall Experience
El cliente no dejó un comentario.Edwin M. | Overall Experience
All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....Lawrence L. | Overall Experience
I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.Stephen M. | Overall Experience
Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.James K. | First Impressions
El cliente no dejó un comentario.Carla B. | First Impressions
Sam and his crew were always kind and courteous.Ikram K. | Overall Experience
A little concerned about the stragglers, but no troubles at this time.Dana S. | First Impressions
El cliente no dejó un comentario.Jeffrey H. | Overall Experience
Sam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!Sally D. | Overall Experience
Sam and his crew are great!Leda H. | Overall Experience
Sam is great. He's always helpful and courteous.DONALD K. | First Impressions
Your service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar CreekKaren J. | Overall Experience
El cliente no dejó un comentario.ronald i. | First Impressions
El cliente no dejó un comentario.Wallace A. | First Impressions
El cliente no dejó un comentario.Angela W. | First Impressions
El cliente no dejó un comentario.Leda H. | First Impressions
Very professional and politeBo C. | First Impressions
Servicios adicionales en esta ubicación
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