Customer Reviews for U-Haul Moving & Storage at Hwy 24 E

3,092 reviews

305 E 24 Hwy   Independence, MO 64050
(Across from William Chrisman Highschool)

(816) 461-7282

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(816) 461-7282

305 E 24 Hwy
Independence, MO 64050
(Across from William Chrisman Highschool)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dana S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRADLEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  First Impressions 
Rating:
5.0

Sam is the best and I will only choose uhaul on 24 hwy forever.

valarie i.  |  Overall Experience 
Rating:
1.0

Very clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! tanmy6lucas@gmail.com ..

Tammy L.  |  Overall Experience 
Rating:
5.0

Sam and his staff always do a great job.

Daniel P.  |  Overall Experience 
Rating:
5.0

I have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .

tammy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAYLA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah a.  |  First Impressions 
Rating:
5.0

I never had any problems with my unit or company

jennifer g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA L.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful & courteous. Facilities was very clean.

Marian B.  |  Overall Experience 
Rating:
4.0

A decent amount of trash on back lot. Initial alarm key card didn't work.

RONALD V.  |  Overall Experience 
Rating:
5.0

Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was great

BARABRA L.  |  Overall Experience 
Rating:
5.0

Really great facilities. Super nice employees.

Ladonna B.  |  Overall Experience 
Rating:
5.0

Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.

Tammy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ebony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie I.  |  First Impressions 
Rating:
5.0

Sam was always helpful. Thanks

theaoudoshia s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug D.  |  First Impressions 
Rating:
4.0

Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don't do that. Second- was a good amount of trash on road by storage unit.

RONALD V.  |  First Impressions 
Rating:
5.0

Sam was very patient and explained operations very clearly.

Randall S.  |  First Impressions 
Rating:
5.0

My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20' truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.

KAREN W.  |  First Impressions 
Rating:
3.0

My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.

MELISSA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  First Impressions 
Rating:
4.0

A little concerned about the stragglers, but no troubles at this time.

Dana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  First Impressions 
No reviews have been submitted for this location.

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