El cliente no dejó un comentario.Terry C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Hulen
Fort Worth, TX 76133
(S Of Alta Mesa Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Christian R.
El cliente no dejó un comentario.Jennifer M. | First Impressions
El cliente no dejó un comentario.Ida T. | Overall Experience
The staff was more than friendly and helpful. I recommend this facility to anyone who ever has a storage situation and needs help solving it.Esther Y. | First Impressions
Clean the inside, fix the reverse light bulb and get better employees. He said I didn't return the truck at the same fuel level which I did and he charged me for itCHARLEASIA E.
El cliente no dejó un comentario.James P. | First Impressions
El cliente no dejó un comentario.Dan C.
We are going through a healing, and, we truly are all in this together. Everyone deserves another chance, Great Job James! âœ 2 Chronicles 7:14 If my people, which are called by my name, shall humble themselves, and pray, and seek my face, and turn from their wicked ways; then will I hear from heaven, and will forgive their sin, and will heal their land. !!!Have a Great Day!!!Jerry G.
The rental process was smooth and easy, no added on fees when I left and they sent my receipt straight to my email! Best experience ever.Angela B. | Overall Experience
Great service. The rental center employee communications was great. He explained everything very well.Rynnell W.
The man checking me in was very short with me. He was helpful, but not friendly. Probably because it was 6:40. He said if I would've come in 4 min later he wouldn't have checked me in. He then told me how they start closing at 6:30, 6:45 no more check-ins because at 7 they close. He was not real pleasant/friendly. I may have caught him at a bad time- almost closing. The facility was clean.Lewis K. | First Impressions
My unit was ransacked badly and all my valuables stolen, the management will not share the information contained in their system with me, UHaul corporate won't help in anyway, had to of been an inside job, because I had beautiful heavy pieces of furniture in there, placed at the back and a lot of time would of been needed to get all those pieces out. Massive disappointment and dissatisfaction with UHaul at this point!! My items were irreplaceable 100%KENDAL K. | Overall Experience
El cliente no dejó un comentario.STEVEN L. | Overall Experience
El cliente no dejó un comentario.Amy R. | Online Move In
El cliente no dejó un comentario.Dominique T. | Overall Experience
Ms Tracey n man workin with her were awesome knock lot of stress off me by helping me with uhaul n storage rate them n company 100 plus n that's no lieInez P. | First Impressions
El cliente no dejó un comentario.Stanley S.
El cliente no dejó un comentario.Stacy T. | Overall Experience
Would like to have 24hr access. But the times are understandableJASON M. | First Impressions
Very helpful and accommodating of a last minute request for service. ¡Gracias!Scott F. | First Impressions
Tracy was very unprofessional and rude. Not helpful at all, neglected to assist and answer questions I had as well as charging my account with extra fees that were not explained nor informed to me. I would NOT refer anyone to this location nor would I use their service again.Janaee S.
El cliente no dejó un comentario.Melissa L. | Overall Experience
All was good from the start to the end, thank you and your staff.Gary E. | Overall Experience
El cliente no dejó un comentario.RONALD T.
El cliente no dejó un comentario.Jody V. | First Impressions
El cliente no dejó un comentario.Melonee H. | First Impressions
El cliente no dejó un comentario.Carson A.
El cliente no dejó un comentario.Emmanuel W. | Overall Experience
El cliente no dejó un comentario.Marcos K. | First Impressions
El cliente no dejó un comentario.William C.
Owner was very rude. Booked a Uhaul from 8-1. Upon arriving to pick up the truck, the owner said I had to have it back by 12:30 because she booked another family at 1:00, and was told if I didn't have it back by 12:30 then I'd be charged a $50 fee. Why would you book someone else at the same time I was dropping off? I was not prepared to have the vehicle back earlier. I was late dropping off the vehicle, and arrived at 1:07. Again owner was rude and charged $20 instead of $50 to â€œbe nice.â€ I will never return here.Nia L.
Great customer service. Fast in and out the door both on pick up and drop off. Was very happy with the final cost!Jenny G.
Customer service is horrible!TIFFANY B.
El cliente no dejó un comentario.EDWARD S. | Overall Experience
El cliente no dejó un comentario.Shemita P. | Overall Experience
El cliente no dejó un comentario.Angelica O.
El cliente no dejó un comentario.Debrah G. | First Impressions
El cliente no dejó un comentario.Benita C.
El cliente no dejó un comentario.Sylvia S. | Overall Experience
Very nice and helpful! I will certainly rent storage from this facility again.ANGELA A. | First Impressions
He was so helpful and kind loved his customer service!!!!Parliciar J. | First Impressions
They were real courteous and explained everything well. I enjoyed my experience.Diane R. | First Impressions
El cliente no dejó un comentario.Bennie B.
My rental experience was smooth and without complications. The staff was friendly, and the equipment was exceptionally clean and in good repair.Catherine D.
El cliente no dejó un comentario.Ildefonso C.
Overall great service. Just needed to be more detailed when cleaning inside the vehicle. Noticeable pet hair on the seats.Lonnie D.
Provide instructions to drop off at the gate and wait for the attendant.Steven H.
Nothing that I can see to improve. James does a great job and is very pleasant to interact with.Zachary S.
Nothing everyone here is always very nice and polite. Very helpful Mr. James & Ms. Tracy are the best.Victoria J.
El cliente no dejó un comentario.JUDITH K.
El cliente no dejó un comentario.Harrison D.
I can think of nothing to improve. I was impressed by the person working there. I think his name was James. He was courteous, competent and efficient. It was the best experience that I have had with Uhaul and improved my impression of Uhaul as a whole.Zachary S.
El cliente no dejó un comentario.Ashley C.
The old guy in the office was rude and disrespectful. He need to work on his customer service and attitude.Colton H.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Donald C.
El cliente no dejó un comentario.Todd B.
I scheduled the rental so that I could do it from my iPhone but, the transaction could not be completed because it kept asking me for the same information over and over again. I had to go in the office and then required more than I was asked such as two different contacts, DL, and didn't even ask me about my insurance. Additionally, I was there a little after 3 and was waiting, the phone registration wasn't going in so the attendant started helping the customer that arrived after me and COMPLETED that transaction that made me late for picking up the stuff I needed to pick up. Additionally, I was given the van less than hours. It was very frustrating!Emilia C.
James Turner was wonderfulDonna W. | First Impressions
El cliente no dejó un comentario.Stephanie K. | Overall Experience
El cliente no dejó un comentario.Tiffany J. | Overall Experience
El cliente no dejó un comentario.Stella N. | Overall Experience
No customer parkingTheda A.
Great customer service! The staff was friendly and polite, wonderful experience.JAMES M.
Fire the afternoon employee. He was very rude. The lady in the morning was fabulous.CHARLES H.
Everything went well.. easy and smooth process!!GREGGORY M.
Tracy was very nice and helpful and very beautifulEddie J. | First Impressions
El cliente no dejó un comentario.Wilber C. | First Impressions
El cliente no dejó un comentario.Armando A. | First Impressions
El cliente no dejó un comentario.Cherilicia H.
Tracy was extremely helpful when we needed a storage unit as well as reserving a van!Susan L. | First Impressions
El cliente no dejó un comentario.Yolanda H. | Overall Experience
The experience and efficiency was outstanding.Janet F.
Each time the equipment is returned it needs to be checked so it's not blamed on the next renterSUNSHINE M.
Nothing your amazing.BOBBY DWAYNE JR M.
El cliente no dejó un comentario.Afton J. | Online Move In
The truck was horrible. In order to keep it straight you had to have the steering wheel turned to the right. The radio volume would decrease and increase on its own. When starting the vehicle there was a loud squeal like sound, either the timing belt or something worse. No automatic door locks or window controls. This was a horrible vehicle. Take this old truck out of service.JORAIL J.
El cliente no dejó un comentario.Sheldon G. | Overall Experience
El cliente no dejó un comentario.FATIMA K.
Nothing that I can think of! Service was prompt and professional. Couldn't have asked for more!DEREK J.
Mr. Turner was very helpful and super polite! I will definitely use this location again in the future.Candace N.
El cliente no dejó un comentario.Jerimiah C. | First Impressions
Worst customer service I've ever had with u-haul. Attendant never even left the office to check truck with me. I got to my old address, loaded up and started it the check engine light immediately came on.i called office where I was rudely told, â€œ There is nothing I can do to help you. You need to call roadside assistance and wait on them.â€ I was on a tight moving schedule and didn't have time to wait. They had another of the same truck in there lot they tried to tell me was reserved but I past that lot all night on my way moving what I could and it never left! In fact when I returned the truck it was still there. There were workers going to their car as I got there and I wanted to make sure I was returning it right and was told, â€œ just get on the websiteâ€ and they went about there business walking back and forth the whole time I was trying to work my way through the website. Forgot to mention, I called to try and extend my reservation in case I broke down and was told they had double booked. It was reserved out again before I was even due to return it! Needless to say I wasn't able to complete my move and ended up reserving another truck in Dallas ( where I needed to go ) for Wednesday and hiring moving help because I no longer had help for that day. Again very disappointed and will look into other means if I ever move again.Therese M.
Everything about the facility was excellent (staff, availability, cleanliness, etc.), however the location and entry were a little rough getting a 26 foot truck and car hauler into. I was forced to download the car hauler offsite just to access the gate.Kolby M. | First Impressions
Mr. James was super helpful, called me ahead of time to make sure he had everything I needed, and walked me through the entire process before I picked up the van. We will definitely rent from him again when we need a U-Haul.Katherine P.
Since I am a long time and repeat customer I was treated in the most helpful and courteous way.Roslyn W.
El cliente no dejó un comentario.Theresa L.
Y'all did Amazing!!!KELLY G.
El cliente no dejó un comentario.Michael W. | Overall Experience
Great uhaulDominique T. | First Impressions
The owner was very friendly and helpful!amy A.
The gentleman at the front desk was fantastic. He was very nice, helpful, considerate and concerning.Alisha O.
Clearance was very much helpful to me. He was very understanding with me. 欄欄欄亂亂亂酪Terresha M. | First Impressions
El cliente no dejó un comentario.Jeff O. | First Impressions
El cliente no dejó un comentario.Joseph E. | Overall Experience
El cliente no dejó un comentario.Keith W.
El cliente no dejó un comentario.Fredonia C. | First Impressions
El cliente no dejó un comentario.TERRY W. | Overall Experience
El cliente no dejó un comentario.Trisha A. | Overall Experience
El cliente no dejó un comentario.Bonnie B. | First Impressions
Overall Tracy and James were great the facility was good only problem I had was rain and termites in my unitAdrian F. | Overall Experience
El cliente no dejó un comentario.Maribel S. | Overall Experience
NingunoBRENDA JOYCE G.
NingunoALVIN C. | Overall Experience
El cliente no dejó un comentario.SHAMIRA W.
El cliente no dejó un comentario.Athur Y. | First Impressions
El cliente no dejó un comentario.Tamala H. | Overall Experience
The gentleman was great and kind. He deserves a promotionDAVID K.
El cliente no dejó un comentario.Yulonda S. | Overall Experience
Thank you I Will definitely refer everyone to this placeRita S. | Overall Experience
El cliente no dejó un comentario.JAMES S. | Overall Experience
El cliente no dejó un comentario.Judith S. | Overall Experience
The owner was there and was the nicest person ever. He was so helpful and professional.MICHAEL ALEXANDE M. | First Impressions
El cliente no dejó un comentario.Elijah C. | Online Move In
El cliente no dejó un comentario.ELIJAH C.
El cliente no dejó un comentario.Dwanda R. | Overall Experience
El cliente no dejó un comentario.Cindy M.
El cliente no dejó un comentario.Eddreniel B. | Overall Experience
El cliente no dejó un comentario.CATHY G.
Thought manager was very curt with each interaction. Her actions came across as if customer service was not an important aspect of a customer facing job. I was warned, by a few friends, of the lack of professionalism at that location; however I ignored it because of location and convenience, a mistake I won't make again.Eric M. | Overall Experience
The employee James was rude, harassing, verbally abusive to the other employee who was professional and showed great customer service. Despite James inappropriate behavior your other employee whom name I don't know represented Uhaul very well. I have worked in management a number of years but I have never since it with my own eyes the code of conduct broken in so many ways on a job by an employee. There needs to be a sit down with James immediately before he cause your company some serious HR issues.Takelia C.
El cliente no dejó un comentario.Justin W. | Overall Experience
Staff was Awesome. Easy pick-up and drop offGregory B.
I want to say the location I went to Tracy our front lady she has amazing customer service. She knew her stuff very impressedBetty P.
NingunoALVIN C. | First Impressions
El cliente no dejó un comentario.Sheridan R. | First Impressions
The staff was amazing! they accommodated my move out date and made sure I was taken care of! Great customer service!RACHEL C. | Overall Experience
The customer service was outstanding and the service given was very professional and prompt. Gracias.CLAIBORNE B.
Awesome customer serviceMaria O.
El cliente no dejó un comentario.JERRY DEWAYNE L.
NaWILBERT MAE P. | Overall Experience
U-Haul made it easy and convenient to store everything until my house was complete and ready to move in. Thank YouSandy V. | Overall Experience
Exceptional serviceEDWARD J.
Everything was goodMichael W. | First Impressions
El cliente no dejó un comentario.RAE E.
I just love James and Tracy . They are very nice and have great customer service.Eddreniel B. | First Impressions
El cliente no dejó un comentario.Margaret C.
El cliente no dejó un comentario.BETTY P.
This is Sarah's daughter. My mom passed away January 7 from Covid-19 and therefore we had to let the storage go. I live out of town and couldn't make it to clear her storage out.SARAH Y. | Overall Experience
El cliente no dejó un comentario.Michael H.
The person at the front desk, who turned out to be the owner was rude and bossy. She wouldn't even help me until I moved my car so another person could park in the parking lot. She seemed irritate with any follow up question I had and was not pleasant at all. I was very confused by our interaction. Sadly, I won't use this location again.LISA A.
El cliente no dejó un comentario.Trisha A. | First Impressions
Easy and fast process. Never rented a Uhaul before and I was pleasantly surprised.Frances H.
El cliente no dejó un comentario.Byron E. | Overall Experience
El cliente no dejó un comentario.Kavon G. | Overall Experience
Don't charge customers for a cleaning when the truck is returned cleanRENE C.
El cliente no dejó un comentario.Quentilla C. | First Impressions
Nothing. James Turner was awesome! Very customer focused. Check out and check in was fast and efficient. He is definitely an asset to your organization.Gregory T.
Great serviceâ€¦Michael W.
Staff were very friendly and facility was very well maintained and cleanedAngela R. | First Impressions
Was missing a utility dolly. Otherwise all was well.Elizabeth N.
I have rented 2 storage units at this facility for 18 months and never had a problem. It's always clean, and climate control working and staff have been very helpful and courteous.Gayla B. | Overall Experience
Increase in price without noticeMARY WALTON C. | Overall Experience
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Tarsha T. | First Impressions
El cliente no dejó un comentario.BRANDON E.
Great people great service.John M.
Extremely helpful and informative. Friendly and respectful of my situation.veronica a. | Overall Experience
El cliente no dejó un comentario.KEITH G. | Overall Experience
Well mannered very clean and great pricesErica W. | Overall Experience
El cliente no dejó un comentario.Darrell T. | Overall Experience
Knowledgeable and organizedveronica a. | First Impressions
El cliente no dejó un comentario.Katherine B.
El cliente no dejó un comentario.TODD MICHAEL KAL S.
El cliente no dejó un comentario.Melonee H. | Overall Experience
Very thorough explanations from agent.Christopher H.
Fix the radio volume control :-)CLINT B.
I understood that if I checked in last night from the mobile link that you sent me I would not be charged the after hours $20 fee. I noticed that I was charged anyway. The in person check in was excellent.Shirley H.
My Items in storage 62 was totally destroyed by water every time it rain this storage building will flood I paid for insurance on this storage unit for 2 years and no one is trying to help by replacing the items that was damaged and destroyed. I have called the adjuster but NO reply.Katie M. | Overall Experience
El cliente no dejó un comentario.brenda S.
El cliente no dejó un comentario.Michael W.
I was super impressed with the staff at Hulen U-Haul. They went above and beyond the call of duty for me. I will highly encourage them to my friends. Thanks so very much!sharron g. | First Impressions
El cliente no dejó un comentario.Kris T. | Overall Experience
El cliente no dejó un comentario.Miesha W. | First Impressions
El cliente no dejó un comentario.SONIA S.
Tracy was very helpful and well knowledgeable of the process.Michael G. | First Impressions
El cliente no dejó un comentario.PAULA W. | Overall Experience
El cliente no dejó un comentario.Kyle H.
The manager Tracey is very rude and disrespectful to her customers Short snappy Attitude I lease a unit there as well # 145 / I will be moving out soon She rude on he phone / and n personEVERETTE L.
Tracy Hugle is GREAT !! Such a sweet , professional, well suited leader of this establishment. Anything I wasn't sure about or any request I may have had she was MORE than willing to help and was HAPPY about doing so. From her restrooms, to her office to the truck rental and storages all were VERY CLEAN and had a lovely FRAGRANCE! I am definitely referring plenty of my friends business companions and family to her property even if its just for a box or a roll of tape , she has my VOTE***** 5 STARSPatrice D. | Overall Experience
Ive been to many facilities and all staff are very friendly. It's like its a requirement to work there.ELVIS P. | First Impressions
El cliente no dejó un comentario.Claes R.
El cliente no dejó un comentario.STEPHANIE C. | Overall Experience
El cliente no dejó un comentario.David H. | First Impressions
It started out great when we rented several years ago. But as the management changed, the service went downhill. At the last encounter, even getting them to move their own U-Haul trucks out of the way so I could access my unit was an imposition. In fact they didn't even move enough so I could successfully access the unit without parking in the middle of the way blocking the traffic for other people. This is coupled with a terrible entrance capability. The driveway is very short in front of the gate, causing a backup onto the street in some cases. Also they kept changing the way you get in without notifying anyone. First I had a code. Then it was a card. And now my card didn't even work last time I was there and I was told it doesn't work. So I still have no idea how you get in. Fortunately I would always go in the office was open so it wasn't a huge imposition. However if I had gone after hours I would have not been able to access my unit. Also I was charged several times for a credit card late fees due to their inability to charge a card that had thousands of dollars of space on it. and instead of being friendly for someone who had stayed there for years and spent upwards of $10,000 on storage units they were accusatory and blamed me for their problem. Though after a while magically the problem stopped happening. So no I can't recommend this place. It was once a very well run facility and now it's just a very poorly run facility. And what makes it worse is they keep hiking up the price without adding additional services or any other explanation as to why the price increases. Especially for customers like me who had spent almost a decade there you'd think they could be able to come up with better pricing for me. But they were not the kind of people that you could talk to anymore. On top of that, there was a huge rat problem. We didn't store any food or consumables in our unit. It was all furniture and equipment and the like. However there was rat poop everywhere. I had never seen so much rat poop in one area ever. I don't think they are adequately controlling the rat population at that storage facility. In any case we've moved out and will never ever go there again nor ever recommended to anyone.MOUNIR K. | Overall Experience
El cliente no dejó un comentario.Justin W. | First Impressions
The site manager is pathetic. We experienced a roof leak in our unit. She could not have been any more indifferent to our situation. We were given nothing but excuses, poor instructions and ultimately lied to trying to grant access to our unit for repair. I am a long time UHaul customer. Based on this experience, I will look at all options going forward. This experience did not meet my expectations. UHaul can hire better employees.Jeff R. | Overall Experience
The move was easy thanks to Uhaul.Sandra F. | First Impressions
El cliente no dejó un comentario.April Y. | First Impressions
El cliente no dejó un comentario.Claes R.
El cliente no dejó un comentario.Sara C. | First Impressions
El cliente no dejó un comentario.Sarah T.
Quick and easy. Great location.Dawn P.
El cliente no dejó un comentario.COREY W.
Mr. James is the nicest man I have ever met. He was very helpful with my storage u it and the van I rented. Truly very nice people.WARREN F.
El cliente no dejó un comentario.JAMES R. | Overall Experience
ExcelentePierce D. | First Impressions
This location is a one stop shop!!...this is the place to go for all your Storage, truck rental (if available ), an Sales items needs. Mrs Tracy along w/ her crew members, ames , Cody an Clarence are there to help you!!TRACY H.
One rep talk to me like I didn't know a thing when I stated I never recieved the link to do the online pick up. Very know it all and talked over me. Another seemed to scared about catching COVID and maintaining a strict distance (I've been Vacc'd) and did not wait to verify milage, or anything but got in the van and told me my receipt would be emailed. If customers are to much of a trouble or to frightening maybe they should close up the truck rental side and just deal with storage units. My usual location did not have a van or I would have dealt with them, I will never deal with today's location again.RICHARD P.
El cliente no dejó un comentario.Brittany S. | Online Move In
El cliente no dejó un comentario.DIANE I. | Overall Experience
El cliente no dejó un comentario.Joan K. | Overall Experience
My son had originally had the unit when he passed In 2019 they made very easy for me to take over the unit as to not lose anythingMickey S. | Overall Experience
El cliente no dejó un comentario.Roger K. | Overall Experience
El cliente no dejó un comentario.Mark B. | Online Move In
El cliente no dejó un comentario.Dorothy C. | Overall Experience
El cliente no dejó un comentario.Letty G. | First Impressions
Is my monthly payment going to be prorated?Jean W. | Overall Experience
El cliente no dejó un comentario.Melonee H. | First Impressions
One STOP SHOP!! For all your Moving & Storage needsTracy H. | First Impressions
El cliente no dejó un comentario.Tammie S. | First Impressions
El cliente no dejó un comentario.PATRICA S. | Overall Experience
El cliente no dejó un comentario.Sharita M. | First Impressions
The manager is awesomeChilonda S. | Overall Experience
El cliente no dejó un comentario.Austin C. | Online Move In
Very HelpfulDarrell C. | First Impressions
El cliente no dejó un comentario.Jereon B. | Overall Experience
El cliente no dejó un comentario.Holly R. | Overall Experience
Liked facility better when they had 24 hr access . Staff needs better comunication with repair reps so they can be aware of units that are avaliable for rent. Situation solved by employee going to unit and seeing it had been repaired and was available for rent as published online.Susan D. | First Impressions
Very friendly staff and always willing to help.Martin C. | Overall Experience
Thank you for your service. I used ya'll for 3 yrs it was a great place to store. If I have to use you again I will come back to you all.LINDA M. | Overall Experience