Comentarios de los clientes para U-Haul Moving & Storage at Hulen

Ms. Tara and her staff are very good at helping, friendly and doesn't rush. Now Alta Mesa UHaul....trash not friendly, speed talking, and smoking with the whole crew instead of assisting....one guy was helpful a short guy.

Tracy Hugle is the reason I choose Uhaul.

Staff was helpful at starting the rental early, plus points here but not so helpful when returning at 18:50 for an office that closes at 19:00. Disappointing!

Thank you for great service.

as I have stated before, I will continue to do business with this location an I recommend this location to any an everybody that needs moving supplies , storage or truck rentals. Thank You to Tracy an her wonderful crew

Staff was very helpful when I needed assistance!

These people don't know what they are doing over there. I have used uhaul several times and never had problems. They don't even know what size of trucks they have there. They sent me to the one on Alta Mesa n then call me to go to the one on Hulen. James was rude when I was trying to explain the situation. They told us to drop off the Uhaul way on the North side. When we could of dropped it off on the Southside.

Tracy and James are very knowledgeable an very pleasant to do business with. I will always come to the Hulen store an recommend this locations for any an all moving an storage needs

The gentleman was very helpful in providing a space that is smaller than the unit I've previously been renting and no longer need the additional space. He made sure to put me in the most convenient new unit that fits my current needs.

The agent that was working in the location was very rude when we returned the truck. Me and my husband were trying to handle some very important business when we parked the truck and still had 15 mins left on our reservation. She decided to start knocking on the truck and telling us to get out. I decided not to stoop to her level and just ignore her behavior but it was very unnecessary! Customer service could be better. No need to rush anyone and be rude about it. Message to representative; sister to sister that behavior was unnecessary and childish, do better please!

Both representatives I dealt with (pickup and return) were courteous, helpful and conscious of my time. If you need a rental, I would highly recommend U-Haul @ Hulen!

Glad my son helped me the process after hours

Tracy was wonderful and very nice! The van I rented was practically brand new and very clean. Check-in was a breeze if you did most of it online. It took only a few minutes to go over some paperwork and sign everything before I was out the door with the rental van. The only thing I can ask to improve upon is having more types of vehicles available to rent. Other than that, I am definitely renting from here again when I need something else.

i left and came back. that should speak of how good this place is.

Nothing. I had a great experience.

Tracy and James are Excellent to deal with!!!

Nothing ever thing turned out good

if i ever need another mini-storage, i will choose the uhaul on hulen.

Customer Service was excellent that's everything and yes I would recommend this location again

The man working the day I picked up and dropped off was very helpful. I would highly recommend this uhaul location.

Fast friendly and easy!

Ms. Tracy is extremely professional and helpful. I am new to the city and meeting folks like Tracy makes me feel welcome, she is very kind.

A larger parking lot

I had to hire lock smith to destroy my key lock before I could Move out my stuff. My unit was next to AC water dripping and the entrance of the door was all watery. The key would not open. Due to rusty inside the lock.

Quick and easy!

Nothing. Experience was easy, contactless, and the manager was even nice to us even though we were a bit late on returning the truck.

Super friendly & helpful staff! Equipment in excellent clean condition!

Getting the unit rented online as a first month free for renting a truck was quick and easy. Instructions came on getting in, no problem, and lock with key was there as told. Moved stuff into unit and on the way out stopped in at the office to talk to the person on duty to thank him for the fine way it went and to let him know I would be making several more trips to the unit and to expect a wave when I come and go.

Van was in great condition and very clean. Pickup and drop off were quick and easy. Great customer service.

Tracy and the security guard were so helpful!!!! They were both awesome!!!

Staff very friendly and helpful!

Cumbersome signing paperwork and digital. Digital should be all thats needed.

Every thing great.

Slow pick up

Lately my experience with UHaul has been very disapointing. I went to pick up at a location and couldnt because the keys were inside the store, which was closed. Went to another Uhaul, which charged me again for my rental and did not want to honor what I had paid. Last time my money wasnt reimburst completely. Terrible, terible customer service.

Mr. Steve was helpful and professional. Great attitude and friendly. Thumbs up!

for any an all U-Haul business , this is the location to COME too!! from the manager, Tracy to her crew member James, they are very knowledgeable of the business an polite. I got a storage also an the facility is well maintained, an clean I was very impressed an will be back

Continue proving great service

took too long to cherck out. Gas gauge was incoorcet. They said it was full but it was not - I took a photo - I put gas in it and they still overcharged me. I am not happy with this location

Well managed

Great prices

👍

The customer service was wonderful! I wouldn't change a thing! I felt welcome and everything was ready for my move!

The associate that helped us when picking up the appliance dolly was very rude

There is no parking area.

no comments

I rated above average because of the person working there and how quickly she got me checked out & on my way....not for the location itself. The physical location is in an area where safety was a concern. This is not something the person working there can control though. She was extremely nice & the van was fine. I wish uhaul could offer a more attractive price for the vans as I could have used it for more days but it was just so expensive I had to keep it to just one trip.

Keep it they way it is, I had excellent service.

Excellent run operation.

Big thanks!

Charge rental per rate on website. I was overcharged for rental cargo van. Web says $19.95 plus mileage. Est 100 @.39 = $39. So $19.95 + $39 + $1 EF = $59.75!! I was charged $79. Called store, he says $79. I paid $99, ins and tax $20. Told me he'd adjust mileage so I dont pay for unused. He didn't!! Feel ripped off

.

Wiuld lease again. Very friendly

Tracy H. Is lovely and an asset to your company. She is very knowledgeable as well remarkably personable. I will definitely refer to this location in the future. Thanks U-Haul - RDM

My original reservation which had already been confirmed was moved to a different location than the original because the truck wasn't available. Once I got to the new destination, they did not have the size truck I order. Because I had to get into a larger vehicle I had to redo my entire reservation. However, the system was acting up and he was unable to get me into the larger vehicle even after switching computers and making a phone call for help. There was a 10' truck on site but he said it was already reserved. My original appointment was for 7:30 a.m. and at 8:15 a.m. I began complaining because I had movers waiting at my house. He then put me in the 10' which was the original size I requested. Now someone else would go through the same thing because I took their reservation. The entire process was an unnecessary inconvenience. The gentleman whom worked that morning was very polite and professional but the entire morning left a bad taste in my mouth. I'll definitely use another location next time to prevent this type of frustration.

$19.95 is a false advertising! I went less than 15 miles and brought the truck back with a full tank. My bill was $77. $10 was for cleaning???

Lost a lot of time checking in and missed load drop-off time, equipment cleanliness was below average and had bad odor in the cabin....customer service needs improvement..

Customer friendly!

very friendly and helpful people.

Kind and patient.

Great price at only $14.99/mo

Accompany the customer around the vehicle while being inspected. Explain the contract to the customer.

Hire more people like Tracy. She was an outstanding representative of your company. She met us with a friendly smile and guided us through the process quickly, completely and professionally. She definitely knows the business inside out.

Great service.

There was something wrong with gas, I paid $11.00 for 6 miles. It was so weird.

I had a few items with water damage in the front of my unit, but the staff were friendly and helpful.

A one service

.

Customer service rep was rude and slow.

anytime I want good service, clean equipment, an a very nice clean an well maintained facility to store my belongings into storage, this is the place to come to ... Tracy an James hasn't let me down N

for any an all U-Haul business , this is the location to COME too!! from the manager, Tracy to her crew member James, they are very knowledgeable of the business an polite. I got a storage also an the facility is well maintained, an clean I was very impressed an will be back

Van was dirty on inside but needed it.

Thanks, Tracy for lending a very helping hand during my temporary need. I definitely will continue to use your facilities services for all my storage needs. Again, thanks for everything!

The 7225 S Hulen U-Haul storage facility always exceeds my expectations; therefore, I use them for ALL my storage and moving material needs. They are the best!

Can't think of anything.

The Attend gave great and excellent service

T

Staff was always very friendly and helpful kept the facilities very well maintained and clean

The man at the desk has to retire asap; at 7:00 am he was sweating and stressed. He was fighting with the customers. I was about to rent the storage, but I had to changed my mind.

I went to the uhaul office expecting to take a long time. I took a short time and very informative. I plan to continue using your unit until l don't have to. Thank you for what you have done for me.

Gentlemen that helped us was kind and professional.

Felt at home easy process very quick got in and out. Great van clean and easy to maneuver.

It was a super gesture to receive my 1st month free by email in AZ before I moved to Texas. Moving in general was expensive & it ‘s the little things that count! Thank You UHaul! very helpful!!!

7 pm closing time is too early. Would have preferred 9:00 or 10 pm, especially on weekends.

James has wonderful customer service! He was so pleasant to work with, and was super efficient in getting us checked in and out.

I don't see anything. Was a good experience. Good rates, good directions to my destination.

Tracy Hugle was pleasant and very helpful

Improvement is always great for everyone. I think all was well. Thr friendly customer service is always a must for me. I received that and more. No hassle! Wonderful experience.

Very informative!

Clean climate controlled storage units, helpful employees and convenient location.

Wonderful, nice very professional team of uhaul employees.

My service was great

Good service but disappointed that our 8x10 had two doors which actually made unloading more difficult. This was not clear on booking.

Y'all don't need to improve. This place is great and the young lady who checked me in was awesome!

If, I ever need storage, U haul, are any other service ,that you all offer, It would definetly be you all. Thank you for your awesome service

I would highly recommend this location for your moving business , whether its truck , storage or sales items....The General Manager( Tracy ) an her crew are excellent , an very professional people, I always feel good when I leave that location an I will continue to go there for myself or other family matters

People were very friendly and the place was very nice. Thanks!!!

My whole experience was great, especially due to Tracy Hugle. She was so helpful and understanding and made my experience at this location exceed my expectations. She and this location is wonderful!

Well lit for off hours use. Never a problem. Thanks!

I will be a returning customer!

The young lady that set everything up for me was so sweet and explained everything and she was so pleasant

Excellent staff and clean facility.

The other person in the office besides the main guy was not to professional, he had an I don’t care attitude when I first signed up for the unit. He made me feel like I was a hassle

This was the worst experience. I will never again use uhaul for anything. The staff is rude and unhelpful My unit broken in to. Trucks always parked in most inconvenient places