Although the rental reservation was ok, I felt that the General manager could have been better in her demeanor and not so rigged. I am a professional too but a kind smile goes a long way!
ANGELIA LCustomer Reviews for U-Haul Moving & Storage at Hulen
Testimonials From Recent Customers
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I have rented U-Haul from other locations and so far this location is my favorite one. The person in charge of the store explained everything to me step by step. He works with excellence and efficiency. Please let him know he is doing a great job, and he was so helpful.
Cindy SEverything was wonderful
AUBREY BI was charged $120 for a few hours of rental for your smallest box truck. I spent less for a 24 hour rental prior at another location for a larger truck. This location is a rip off and is taking advantage of peoples money. The parking at hulen is horrible, there are only three parking spaces. Moral to the story: Rent for 24 hours and make sure to check the truck in with an agent.
Tasha A¡Gracias!
DENECIA T | Overall ExperienceProcess was fast, fair and just what I needed. Tried to reserve online but the site pushed me out before I could add my credit card.
BRUCE CInternet issues on day of pick up. The time to pick up and leave was around 30 minutes. No IT available, so it was a bit of a wait.
JON UNo improvement suggestions. Everything was perfect! ¡Gracias!
TRACY PI thank you for the opportunity to let me express my gratitude for Tracy. She is a reason that I will highly recommend U haul to everyone. Tracy is the kind of Manager that represents U haul as a quality caring company because she is uhaul to all the customers. She is a kind caring person the only way I have of knowing u haul as a company is through her.I recommend Tracy as the customer Service Training Person for uhaul. She Is more than a manager. I told her one of the first times we did business that I could tell that She Love Her Company and her customers ! Please let her know how very much we appreciate her. Thank You Carol Walker.
Carol W | Overall ExperienceNothing. You guys do a great job.
JEFFERY STracy Hugle, manager, was extremely helpful and understanding. I am serving as an estate administrator having to wait for responses from attorney and court. She was very cooperative and knows her business very well. I recommend her and the facility without reservation.
Wanda W | Overall ExperiencePleasant experience.
TANICCA HThank you guys. I was there for three years.
Sandra F | Overall Experience$150 for being late is outrageous!!
STEVEN PHelpful and friendly staff
Michelle H | First ImpressionsThe only thing that went wrong was the GPS taking us to a totally different location, but we called the location and they guided us perfectly Tracy was so sweet, professional, and polite. Thank you Tracy and U-Haul!
PEDRO CNothing. Store agent is courteous and knowledgeable. Vehicle was in excellent condition. I will be using this location for all future rentals.
LOREN HNothing! The process at the counter was extremely efficient!
Gail CKeep doing what you are doing. Thank you U-Haul family.
LaWanda BTracy is always Friendly, courteous, and professional! This is my favorite pick up location because it always has the right rental truck to meet my needs!
Carl SKEEP UP THE GOOD WORK!
Alicia P | First ImpressionsThe location was great. The problem was that Uhaul changes my location twice. Each time further and further from my home causing what was a 22 to 24 mile round trip to pick up the van. This is opposed to the 8 mile round trip to and from the 1st location I booked the van and money that Uhaul collected from me on my final bill. And speaking to customer service after the second change in pick up location I got the pleasure of speaking to someone totally ambivalent in regards to the fact. I guess Uhaul no longer thinks that if your not dealing with the customer in person there isn't a need for even a pretense towards things like inconvenience to the customer. As long as the money is coming in.
Richard PThe owner is very good at his job. Follows policy and explains it thoroughly.
Dalton MVery polite and very helpful.
Kaitlin OI would not recommend any one I know to this location. The person that checked me out was not very welcoming at all. Her tone was disrespectful. I did not feel like I could ask questions. Not someone I would want at the front welcoming my customers. The gentleman that received the truck on my return was the total opposite. I'm not a person to go and write complaints I just don't return but in this case I felt like it was warranted.
Deartrius MThe attendant seemed irritated that we didn't complete our rental online. We are old and technology is not our friend. Also we were charged for an eighth of a tank of gas. The needle was the same when we brought it back as when we picked it up.
Brenda BI felt unsafe when I was on the property bc of people hanging out of there cars as though they were living there. The door on my unit was almost impossible to raise. They did offer to look at it a couple of times but with very short notice at their convenience not mine. The facility is very poorly maintained and looks it. I no longer felt safe visiting my unit plus I needed help to raise door.
Paula D | Overall ExperienceA very good experience. Thank you.
Oree W | Overall ExperienceAll good
Vincent R | First ImpressionsI have the best service I ever had would recommend this location to anyone of my friend.
Joel HStore manager was extremely rude and very unprofessional. This location was out of dollies she sent me to another without a reservation set for the inconvenience and they were sold out which wasn't advised. She reserved someone right away without any knowledge if I would need additional time. She was very adamant that I guaranteed needed to be done or out of luck. I will never return to this store again nor refer anyone. This was a horrible experience I will use a different company for my next move.
Tonishea HI had a storage at the hulen location for over a year I was very satisfied with it except the price range I just could not afford to keep it anymore so I had to move my stuff out but Tracy the receptionist at the office is a very cooperative friendly enthusiastic person she will help you when she can and she will work with you I really enjoyed working with Tracy
Arindray B | Overall ExperienceVery little parking, but overall clean with a helpful staff.
David VThe location was just not parking friendly!
Gary Hparking is a challenge here. that's about the only fault i could apply and is simply something that customers should be aware of, not base their business on. staff was efficient and courteous without all the kiss-ass. truck i rented had only 1600 miles on it - super new.
Michael BGracias
Carl SPeople are good. Easy in and out. Rentals have always been great. Needs about 3-4 more parking spaces somehow. Very busy on a busy road and 3 parking spaces with one handicap just isn't enough
MARK FGive them what they ask for
Carl SSomeone hit the side of the building that my belongings were in and made water into my storage unit. I was out of the country for 3 years and they realize it happened once to bright it to their attention.
Shawna C | Overall ExperienceVery nice staff
Roderick M | First ImpressionsThe location is Terrible. Tight limited parking on a busy street.
Glbert BTracy and Steven were super helpful and very nice. 10/10
Jordan EWe found a dead rat in our unit as we were moving out, but, to be fair, we also had our stuff stored there for over 5 years, so we expected that to be a risk and knew that some stuff would not be salvageable. The office staff are absolutely incredible people though, we just love Tracey and James to death! We'll miss them, we're just very thankful to have finally gotten into our own house!!
Richard Y | Overall ExperienceI had been with U-Haul since 1991 never had a problem on April 2 2024, I notice my unit was broken into. The manager now was not very helpful. I had to get a police report and I reported to Corporate. My treatment with her was not pleasant and I was already upset that I was violated after all these years .
LUCY H | Overall ExperienceThe handle to recline the driver seat was broken, making the long drive uncomfortable.
Estebania MAccept military discount
Erick VThe Manager/GM was very nice, helpful and knowledgeable. She was quick to provide me with an alternative solution.
Kiesha K | Overall ExperienceEverything was great. The lady in the office I think her name is Tracy, she was great!!!
KIMI SGreat Customer Service and Support
Carl SI was very satisfied and have no suggestions for improve r t. My needs and elections were met.
Christi LThis was my 3rd time renting from u-haul. The experience at this site wasn't as good as the others I rented from and I won't rent from this location again. I was scheduled to pick up my rental at 2:30pm. I was late and they were good enough not to cancel the reservation…so I picked up the rental at 3:30. The place was small, and I had to be buzzed in during business hours. My biggest compliant is that I was charged extra for bringing my rental back late at 3:30… apparently they didn't adjust my pickup time, and they still expected it back at 2:30. The estimated charge at pickup was $224 but I ended up paying $275 at drop off.
Michael DI rented one climate controlled and 2 regular storage units with insurance on each. Glad you had everything I needed!
Phyllis B | First ImpressionsThe temper controlled storage area was kept bug free and theft free. The only beef I had was there should be a light inside the storage and a bathroom near by.
ELIAS M | Overall ExperienceThese guys are the best. Keon called me the day before to confirm the details of the move and called the morning of to let me know they were on the way. Very professional, nice and moved me quickly.
Tiffany R | First ImpressionsThe staff was very professional, courteous, and helpful. The storage experience was not do good. The unit had been infested with rats and sustained some water damage that had nothing to do with the staff. The experience with the insurance company to recover for damages was a less than favorable. The insurance requested a picture of the actual water coming from the ceiling. If I could take the staff and move them to another facility I would rent use the storage again otherwise not a chance.
Keisha C | Overall ExperienceThank you to Mike Neff for going above and beyond. Also thank you to Tracy, the manager at my location.
Lisa G | First ImpressionsWe have used U-Haul a plethora of times due to having a furniture business but I have never had a bad experience until yesterday. Your representative at the location was unhelpful and rude. She acted as though I was an inconvenience for her. I used the mobile reservation but was having issues with it she said she could not help me but after 15 mins of waiting in the lobby she decided she would finally help.
Christopher YStaff was very helpful and storage unit was great
Lavette H | Overall ExperienceMs Tracy is so awesome. I appreciate everything .
Glennis H | Overall ExperienceVery welcoming
Saretha tThe customer service was great! The lady was very detailed and clear about the whole process. The service was fast, no long wait time.
John GI drove the cargo van 17 miles and it took $9 of gas to fill it up. It was not full when I got it unless the van gets 5 miles to the gal.
Louis HGreat Customer Service OVERALL!!
Carl SYour employee is very rude at this location please check on who booked this rental
Janece JManager was so helpful and sweet and very very friendly. LOve the service
Bianca SNo one was there during normal business hours when we returned our rental and communication was poor.
Kelsey PThe manager when I picked up was rude . She cut me off when I asked questions, she made me feel uncomfortable during the transaction like I was her child . I would not come back to this location
Connisha GYou need to be able to return the truck when finish and be able to return to a closer location instead of bringing it back to same location.the guy would take my discount because he didn't know how to apply it and charge me 50 for cleaning fee when I brought it back cleam.
Darlene TJust my favorite place to rent my uhaul equipment! Customer Service is Awesome too!!
Carl SFantastic Employee's I have used storage facilities a number of times in my life. By far this has been my best experience with a storage facility!
Cecil B | Overall ExperienceThe location was convenient to where my sister lived, so access was important. Items were stored in climate controlled space which was very well lit and also a relief when outdoor temperatures were scorching. Thr unit was rented for several years without anyonr visiting and when I opened it NOTHING was damaged or missing. Sadly, my sister died and the unit was no longer needed. Based in my experience, I would highly recommend the Hulen location.
Sharon A | Overall ExperienceI have never had such a hard time picking up a truck. I didn't know that I had to pick up the truck at the exact time of my reservation. I've never had an issue before when it's all done through my phone. I don't go inside I log in, fill out info, take pics, and leave. This time I pulled up and it said my reservations had been cancelled. After 20 minutes of getting the run around on the phone, I was startled by a knock on the window. The person working told me that If I needed to rent a truck I better hurry before they closed. I'm not too fond of contact-to-contact, which was why I uploaded and paid for everything from the app. I had to go inside and do it all over again. I recently rented a truck from Home Depot. It was new. It had so many updated features. It also had a back up camera. This truck had over 131,000 miles on it. The seats were torn up. The AC didn't work well, The steering well was sticky. It felt like there were no shocks. It was nothing like my recent Home Depot rental. I do no recommend this location or their trucks!
Letitia OEverything was great except for the lady on the front desk she was kind of rude when she talks., she make me feel like a was stupid, I wanted to said my address all loud when she can see it in my driver’s license.
Oscar RDesk clerk was over bearing and argumentative. Several comments were nade that should have remained her oersonal thoughts in silence or privately outside of my presence. I will BEVER use this particular location EVER AGAIN!
Pastor MThis has become my favorite Uhaul pickup place! Customer Service is always great
Carl SScheduled an appointment for pickup at 3 and vehicle was ready. James was very nice and helpful. There was one issue with the mileage. The mileage stated something different on the form then what the vehicle had. Stated this to James and he stated he would change it. When I dropped off the vehicle, I inquired about the mileage being corrected and James stated yes, and would receive an email with the invoice. I never received an email, but did look on the app at the invoice and the mileage was never corrected. Tried to contact the location three times and no one answered, and automatically sent me to the 1-800 customer service, and requested a call back. Amber, the customer service rep, called and I explained the issue and she corrected it. It was a small inconvenience that I had to call someone else after I verified multiply times with the store that it was corrected, and still wasn't. But over all a good experience
candace cShort of driving and loading for them, nothing. Operator/Manager, Ms. Hugle, was very, very helpful.
JAMES RThe truck ignition was hard to start, it took several attempts each time.
Shari DThe office workers were very friendly and kind.
Francine S | Overall ExperienceEverything was explained to be easily understood.
Patricia O | First ImpressionsSales associate was excellent and professional.
DIETRA F | First ImpressionsGreat facility
Richard R | First ImpressionsThank you for working with me for an emergency unit and move in. You made a bad situation into a workable one.
Edaard A | Overall ExperienceWorker's are very friendly and nice
Glennis H | First ImpressionsI could not have asked for a better experience.
Keisha C | First ImpressionsI have always had good experiences with this location!
Teresa S | Overall ExperienceThe process to rent the space was explained very well and was super easy.
Simona C | First ImpressionsWords cannot express how well n sweet spirit both James n Tracey were I wouldn't trade them for nobody but that Ms Tracey for years always been awesome to me let me no b fire I go over even though I went over had pay late charge it was worth it she is awesome that's where I will come again n again n again I don't like I mean what I'm sayin she no her stuff she didn't stop till she help me please keep them two n there
Inez P | Overall ExperienceMrs. Huggle and staff stay on top to make sure the premises are clean and welcoming. Superb customer service and always willing to assist and help. There isn't a better staff of rental storage that could top Mrs. Huggle and staff.
Mario F | First ImpressionsVery disappointed that they did jot bring the truck up front. Handed keys and told truck is out back....
Teresa S | First ImpressionsAt some point during my storage (at least 10 years) there was flooding and some of my belongings were destroyed. Possibly even multiple flooding events. There appears to be a drain channel of some kind in the back of the storage unit so it seems that flooding is expected…? I would not recommend because for the continuous rent price increases- you should not have to deal with regular flooding.
MATHEW N | Overall ExperienceThis location very clean nice friendly staff. Return She explained everything perfectly. My experience here was wonderful. I will recommend this location to my friends and family if needed also I would use again. Gracias.
Dorothy H | First ImpressionsJames was beyond upbeat a helpful. Although he had issues with getting our gate code to work correctly, he was still accommodating, pleasant, and energetic. We were patient with him. Eventually we got it to work after a system reboot. James is a rockstar…love his personality!!!
Angela H | First ImpressionsWelcoming staff who was patient with me and other customers during a busy time of day. Also had great communication and nice open environment. Easy to use system to get into the unit and out safely with the mirrors for drivers. Overall very nice experience.
Alexa F | First ImpressionsEverything was Great!!!
Curtis G | Overall ExperienceI cannot say enough good things about this U-Haul facility. As we moved our household belongings in and out of this facility everyone there was so kind and helpful each step of the way. I want to especially say thank you to James and Tracy who were so kind as we moved out on the coldest day of the year!
Nolan R | Overall ExperienceShoutout Ms. Tracy! She's awesome!
Terrell M | First Impressionsmy move out date was 12/17/2022...excellent, staff very friendly
Kontina b | Overall ExperienceHave used the hulen street location 3 times since 2011. Always a clean place and staff are always great. Will use again if needed.
Michael R | Overall ExperienceJames was so very helpful when we got to the facility after a long day of moving! He made it easy and with a smile!
Nolan R | First ImpressionsWell run. Great staff.
ALLEN T | Overall ExperienceThe lady in the office is very friendly and helpfully. I would definitely rent from your location again if needed.
Bridgett G | Overall ExperienceGreat job! Tracy was kind, courteous and so very helpful. Even when I underestimated my storage needs she quickly remedied the situation, which was amazing with no notice and moving guys waiting to finish unloading all my stuff. Great job Tracy!!!
Kim C | First ImpressionsVery tight squeeze for a big truck but doable to get around the corners.
Dawn F | First ImpressionsEverything was great I really did appreciate the friendly reminder Calls and messages I received on making my monthly payment sometimes I get caught up in my day-to-day business and let the payment slip my mind with these reminders it helps me make the payments needed. Definitely will share the Great Service with Friends family and others. Did have a concern , notice quite a few people hanging out in their storage buildings for quite a long time look like they were trying to live in there. ?
Jimmy R | Overall ExperienceThe man working the desk, James I think, was so helpful and kind.
Katherine M | First ImpressionsThe staff was more than friendly and helpful. I recommend this facility to anyone who ever has a storage situation and needs help solving it.
Esther Y | First ImpressionsThe rental process was smooth and easy, no added on fees when I left and they sent my receipt straight to my email! Best experience ever.
Angela B | Overall ExperienceThe man checking me in was very short with me. He was helpful, but not friendly. Probably because it was 6:40. He said if I would've come in 4 min later he wouldn't have checked me in. He then told me how they start closing at 6:30, 6:45 no more check-ins because at 7 they close. He was not real pleasant/friendly. I may have caught him at a bad time- almost closing. The facility was clean.
Lewis K | First ImpressionsMy unit was ransacked badly and all my valuables stolen, the management will not share the information contained in their system with me, UHaul corporate won't help in anyway, had to of been an inside job, because I had beautiful heavy pieces of furniture in there, placed at the back and a lot of time would of been needed to get all those pieces out. Massive disappointment and dissatisfaction with UHaul at this point!! My items were irreplaceable 100%
KENDAL K | Overall Experience