Thanks. David. You are very professional. I will tell everyone about your service
Delann K. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Holt Ave
Testimonials From Recent Customers
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Your trucks are gas guzzlers!! OMG! What a waster of gasoline. We need electric or hydrogen fueled trucks.
Marianna B.Thank you david you so kind
Juan Carlos S. | First ImpressionsEstoy satisfecho por haber hecho negocio con ustedes
RUBEN G. | First ImpressionsOverall great customer service experience.
ADRIAN D.Very pleased with the entire process.
Veronica R.David was solid and a lot of help
LOREN L.Very fast getting the truck making the arrangements when I took the truck back it was very fast to truck was clean yes I would recommend to friends and family thank you very much
SANDRA T.Keep up the friendly service.
Lucas C.I would recommend this place to friends staff was very professional. But overall U-Haul service is not so great. Rental was not guaranteed and the girl on the phone at your Regional Office was rude and not very friendly at all (909) 885-4378. The staff at the Holt location is your saving grace.
Brian L.Just want to say that the staff at Holt and Dudley location in Pomona is excellent. I appreciate the courtesy given.
Lucas C.Pero... originalmente mi reservacion era en 9593 E 9TH ST in RANCHO CUCAMONGA a las 12, llegue y no tenian mi llave. Tuve que llamar para que me dieron otra locacion, la cual quedaba mas lejos de mi lugar de preferencia, me tomo 1 hora y media mas todo esto. Y eso me afecto con mi trabajo y se aumentaron mis gastos
MONSERRAT L.I was happy with the service I received from the UHaul employee and the truck I rented was clean worked perfectly for our needs,
Mike S.You're good!
JEROME A.Filling up the tank to anything other than full is a bit challenging. This rental had a half tank, and the one last week only had 1/4 tank.
Lucas C.The staff did a great job. Keep up the good work.
LUCAS C.Awesome service, super professional !. Already booked my next reservation.
MICHAEL J.David Gomez was outstanding and very competent. he had a very "Can Do" type of attitude and was very attentive to insuring i had a positive experience. Great Job! Thank you,
JORDAN T.David is the best! Super friendly , helpful , and very considerate!
CHRISTIAN S. | First ImpressionsI got nothing. Great customer service. Was in and out quickly. Been to other locations and this was the first time I didn't have to re hook up the trailer correctly. Thanks.
Thomas B.The manager at uHaul on Holt in Pomona went over and above for us. We will definitely be back and going to recommend this place to family and friends!
sandra M.Again had no issues dropping off Ford van and car trailer personnel very friendly and polite would use U-HAUL Again THANKS.
PATRICIA A.Excellent service felt well cared for. Great to do business with this office. Gracias
RONALD M.Equipment is well maintained and the staff is super friendly
Donald K.I booked a trailer and appliance dolly, but when I got there they did not have any. I would expect if I reserve it you would have it on hold instead of me having to go around looking for it. And should have more than one person there I had to wait like 15 mins while he was helping someone else.
James G.I did the mobile pickup, the code to unlock the truck was incorrect and I was missing some of thee things I added to my order (utility dolly, moving blankets.) The guy working was really helpful, the mobile pickup was just really unsuccessful.
Alyssa M.There was so no truck available and had to reserve and a rep couldn't help me see if other locations.
ROBERT C.Costumer service is great thank you so much..
MATILDE D.The staff was extremely helpful and the truck was ready on time.
CATHERINE K.I had a very easy time with the check in and return process, the manager was courteous and very professional. Thanks and keep up the good work ! David Ruiz Always a Friend
David R.Great experience. Was there for 5 minutes and was all hitched and ready to go. Great staff. This will be my permanent location. Especially your staff. Great guys thanks. Dan
DANIEL F.I don't think you could improve much don't change anything. all was excellent for me as always for the last 12 years continued success thanks again will see you soon.ðŸ˜
ABEL M.I registered online so when I checked in it was easily and the same at checkout
BELINDA Q.Great welcome greeting.Excellent customer service.
LISA G.I are a professional people no ? About! Good service
FRANCISCO M.Great Service!!!
juan C.Just need to clean the equipment
JUANAGUSTIN E.Manager was great
ABDULMUTTALEB K.Excellent customer service; very helpful; check-in-out/return process was quick and smooth. I would definitely use this U-Haul location again in the future!
Gary M.The app used to return the vehicle is one of the worst apps I have come across!!!! The location finder is NOT user friendly. This is my second time returning on the app and it wasn't any easier the second time around. Fix the app!
REIME P.The staff here are friendly and very accommodating. The property is well kept up and there is no crawly creatures nor rodents infestation in or around the premises and the storage units. never had any problems with my unit! Thanx David
Melissa M. | First ImpressionsNothing. Both attendants who helped me were great. Quick and helpful. Made it easy
BENJAMIN Z.The person working was very friendly and helpful, thank you.
Mujtaba J.David and the staff were very friendly and accomodating. Excellent customer service!
KORI B.Education on customer service on uhaul.com plus scheduling manager Andrew. David Gomez at Pomona was Great help and made my stress of uhaul.com and scheduling manager dropping the ball and giving me the run around and messing up my reservation I made 3 weeks prior!!!!!!! Great Job David Gomez!!!
Manuel Y.Reservations were made for pick up on the wrong day when making them face to face. I was going to change pick up time when I noticed my reservation was canceled. Call center made it more confusing stated no trucks available when they indeed had one. Everything worked out but for a hit minute it was frustrating. David, was available by text and that helped as we had to extend the drop off time. All turned out great ðŸ'ðŸ»
RICHARD O.Staff very professional and helpful. Explained details and was able to answer my questions. Truck was ready to go when I checked in.
Stephanie F.Nothing. The guys were professional and kind
Ericka W.Great customer service.
Stazy M.Super nice and friendly!
Thomas W.The guy who helped me at the desk was very friendly and super helpful! ¡Gracias!
SANDRA C.Service was really fast and friendly but truck needed to be washed. It is understandable due to staff shortage.
Jose G.Customer service consistently fantastic at every U-Haul I've been to. Including over the phone support. This is drastically improved my perception of U-Haul/renting vehicles. Thank you, U-Haul.
LUCAS A.Good experience
Steve H.Excellent service
AGUSTIN M.You won’t find no other representative for this company finer the person who greeted me at the front desk you are very fortunate to have him
MARISELA D. | First ImpressionsPunctuality… some basic customer service…respect of customer's time…
Lysander O.quick and king service
LIWEN L.Friendly staff and professional
Juan O.did not have furniture blankets for rent when i had already ordered online. I was told that i had to drive to a different location just to get pads. Luckily i had another person grab them for me, since driving the uhaul would waste mileage and gas - incurring more costs
Frankie K.Gracias
Reyna Q. | First ImpressionsMr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it
Yesenia F. | Reservación