Comentarios de los clientes para U-Haul Moving & Storage at Holt Ave

The guys that work there are awesome so helpful

I was very concerned about the U-Haul representative that took a picture of my driver's license. When I asked why he needed a picture of my ID, he commented it was U-Hauls policy. I wouldn't be able to rent it unless he took a picture.

Great place to rental equipment, very professional and polite. Answered all questions I had. Didn't take long to do paper. Definitely will recommend to a friend.

Excellent Customer Service!

Representative David is always professional and very helpful.

All good!

Awesome service

David has the Best customer service !!!

Doing great. Thanks!

Haven't used Uhaul for many years, it was so much easier this time!

Awesome customer service very happy 😃

I'm happy

I needed a last-minute and urgent rental, 15', due to cancellation by scheduled movers that didn't bother to show. I can't say enough nice things about the service I received from U-Haul - from the phone scheduling assistance, to labor assistance (laborers were great!), to the manager at the Pomona location. Everyone was so very kind and helpful!!!! Unbelievable really! I've shared my story with family and friends (and anyone else that will listen) to how well I was treated in my urgent need and all of the assistance and reassurances I received. Pomona location manager - wonderful (I said he was my Guardian Angel). Thank you U-Haul team!

Your reservation system is terrible. Reserved 2 trailers 2 weeks ahead of time, location only had one, told me to drive 3 hours for the other one. Joke. Had same experience a couple weeks before. Will never rent or recommend u-haul. You guys suck

Great customer service!!

Thank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.

I live 1 block away and they didnt want to rent me a truck there and made me drive across town to pick up in another location! They gave me a quote for $1,000 and the other place rented it to me for $300!

Super Friendly Staff and clean and comfortable facility. I really appreciate the extra mile they went to make the experience great and answer all the questions that I had!

The truck was filthy and hasn't been cleaned in months. Real covid conscious. Disgusting. To add salt to injury both the workers went to lunch at the same time so everyone has to wait for these fools in like to come back on a hot Sunday.

Andy; was a friendly and helpful person; good service; thank you.

Keep up with the great work! Very fast customer service! Will always come back to this location!

He was kind and sweet and very helpful.. Can't believe I forgot his name. Jose??

Great store manager! The reason why I do business with him. Honest, truthful and super friendly! The only u-haul that deserves my business! Will definitely come again!

David Akopyan Gomez, your U Haul Representive, treated us very well. David was very efficient.

need more vans available

Overall this rental went smoothly with no issues, continue the awesome customer service rendered. Should we need another truck we know where to go !!

Everything is perfect,customer service was excellent thanks.

At the beginning have an issue but David from Holt location fix the problem and everything becomes perfectly thanks guys for your help

Truck was dirty inside and out. only had an 8th of a tank of gas. I had originally reserved the truck in the high desert and this w the location that I had to go pick up at.

U Haul is incredible help for consumers. Pomona location, and existen management is adverse to the quality general services of this co. Manager and employees is know for me for years. They have a lack of respect and courtesy to consumer. They like to over charged fee for cleaning , BS charges.

Customer service was excellent

It need more personnel to help clients,, to many customers and only one employee to help..waiting time was around 30 minutes

Wait time on the phone was longer than usual during Covid-19 Pandemic. Staff members were courteous and helpful. I recommend this location. Keep up the good work.

I really appreciate the excelente customer service at this office. The young man was very helpful

Thank you Shawn, great customer service skills..

Very friendly and efficient staff!

Very satisfied with the Holt location and with the central desk helping me to locate the van needed due to mix up in availability at the Chino Hills Los Serannos neighborhood location. Very unhappy with the Chino Hills location for poor quality service and responsiveness. Will never use that location again. Their mix up caused great frustration and loss of critical timing for me. Feel that U Haul should somehow compensate for my time loss.

Have a smile

Stay open later

Both picking up and dropping off were seamless!!

The truck smelled like a petty zoo and the moving. blankets were gross! But the customer service was top notch!!

Folks there are always welcoming, friendly and work hard to get you in and out as quickly as possible...

On Thursday the 16th, I called the store to confirm I had two 26 trucks reserved with one auto transporter for Sunday the 19th at 1:30am. They said yes. On Saturday afternoon at 5pm, UHaul calls 18 hours before pick up time that they don't have two 26 foot trucks. I reserve one 20 foot truck with auto transporter and was told to pick it up at 1:30pm. I had to have my grandson rent a 26 foot truck in Arizona and drive it to California on Sunday. On Sunday at 1:30 I rent to UHaul in Ontario to pick up the truck, it was ready but they didn't have an auto transporter. We had to go to Pomona to get it. 20 miles up and back, out of the way. The paperwork said there was half tank of fuel but when my nephew was about 1.5 miles from the store he saw the gauge was on empty. He sees a gas station but runs out of fuel in the left turn lane! He calls UHaul but the wait time is 20 minutes to talk to someone. My nephew call his wife, she goes to the UHaul store to ask for a gas can. They tell her to call UHaul road service It would be 2-3 hr wait. My niece demands a gas can because the driver is blocking traffic. She gets the gas can, drives to a gas station, fills the can for $12 and brings it to her husband. It was the most horrible service I've experienced from UHaul. Those young employees behind the counter could care less about service. They didn't think nothing of it that we ran out of gas plus had to go out of our way to get the auto transporter.

Not a thing!

Excellent job, good customer

service guy was a bit moody, but was cool when I left. Truck was great!

Very helpful and saved me lots of money with their suggestions.

The truck cup holders were caked in some sticky substance, there was trash behind the seats too. The truck ran well and got the job done though. Customer service itself was about what I was expecting. However, a concern that I had though was that they were not wearing face masks in the middle of a pandemic – a very disrespectful move to customers. This is in a county that currently mandates face masks for ALL (including Uhaul employees)....

The online check in was useless. I had to hand over my id and cc and retake the id images, I don't understand what time I saved.

Very friendly

Truck had cigarettes in it. Windshield was covered with bugs and obviously not cleaned. I signed up in advance to use the app the check-out the truck, but when I arrived, the app told me I had to go inside and manually check out which cost me an extra 25 minutes due to the line.

The unit was clean but the transmission made a funny noise when shifting gears at around 40-50 mph.

Was trying the online but had issues went inside they were very helpful and fast.

The customer service representatives were very friendly and helpful.

Jose at the Holt location in Pomona went above and beyond

I really appreciate the wonderful customer service at this location. David the manager is always very helpful I’ve had to move around a lot. And he’s always there to make sure everything’s OK. I highly recommend using this facility to make all your moving needs to go smoothly.

David an all the team members whom gave us service were all friendly and gave great service.

The location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I’ll just say their professionalism eased my anxiety 100% and the manager is great ! He deserves. A raise well all the employees there do !

great customer service!

I paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno

Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)

I received exceptional service from the manager David, also from the workers when David the manager was not around.

David was the best . thank you so much David ! Very professional staff 👌🏼. i will definitely recommend it

Good job

Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.

Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.

I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave

Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

All my questions were perfectly answered by the manager, who was also very courteous.

Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills

If the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.

They definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.