Customer Reviews for U-Haul Moving & Storage at Gause Blvd

5,824 comentarios

1685 Gause Blvd   Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H)

(985) 643-7073

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(985) 643-7073

1685 Gause Blvd
Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Breion L. 
Clasificación:
5.0

El cliente no dejó un comentario.

roderick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

rose W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUWANNA C. 
Clasificación:
5.0

Great service and assistance.

Rudolph G. 
Clasificación:
1.0

I feel like y'all are money hungry by selling people stuff. I was trying to get back on my feet to catch my storage up but y'all so precious items of my deceased mom! I left there and but my stuff in storage bc I was depressed and had bad thoughts! Now I have nothing thanks to yall

nekeshia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnn T. 
Clasificación:
5.0

Service was excellent!

Randall C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley D. 
Clasificación:
4.0

No attempt made to see that customer knew equipment. I am not familiar/w the new switches such as how to turn on the headlights etc. I found this out by accident after it was dark and the lights didn't come on even though the switch was on "Auto".

RAYMOND S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman F. 
Clasificación:
5.0

Easy and quick

Jane W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
4.0

Total nightmare !!! Was offered 1 month free for storage. I called to verify 2 days prior of move and was told everything was OK. And during conversation I ask what the price would be after 30 da6s if we still needed storage unit, the lady I spoke wi5h was very kind and we discussed a bigger unit and one just came available and I took that one. After move we went to unload at storage unit and was informed we had not reserved it , but it showed original reservation for storage unit. Come to find out it was not available. So we had to drive many many miles back to our daughter's home and that cost more gas to put back in uhaul plus car . My opinion about this situation is that this is poor communication and I will not use uhaul again , it cost me extra money that I couldn't afford to use and needless to say I was not able to get storage anywhere on Sunday and had to unload everything in my daughter's yard. So I am not very happy .

Joshua L. 
Clasificación:
3.0

They could get the billing together but they always waived the fee because no one could figure out why the auto payment was posting.

Vikki S.  |  Overall Experience 
Clasificación:
3.0

The storage unit had spider webs inside

Jasmine C.  |  Online Move In 
Clasificación:
5.0

The lady at the counter was really nice and understanding you don't get that often anymore

Jasmine C. 
Clasificación:
2.0

The return process (with Regina and another lady, whose name escapes me) was confusing / convoluted - as they were having difficulty confirming the reservation / payment for my storage unit, which I thought was taken care of at check in. My mom, daughter and I were exhausted from loading the truck, so we were anxious to get unloaded and home for a shower - naturally our patience was wearing thin. Regina was unable to activate the card at check-in, so she told me to give her a 4-digit code that I would be able to use instead; however, when I pulled up and tried to use my code - ACCESS DENIED! We were eventually granted access to the gate, only to see a lock on the unit. By this time, its past COB and the store is now closed, so I called the number provided and subsequently ran into the other employee outside, who thankfully removed the lock before she left. Once we were granted access to the unit, my mom injured her finger on 2 EXPOSED screws dangerously jutting out of the door! I have pictures of the injury as well as the screws. I'd like to schedule some time to speak with GM Jessie Eaton to discuss the aforementioned issues and next steps. Thanking you in advance for your consideration and cooperation, Natalie Manning

Natalie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN D. 
Clasificación:
3.0

The online process was easy and user-friendly; however, when I arrived at the Gause location to check the truck out, the process took much longer than expected. I was being patient out of consideration for the desk agent (Regina), who informed me that she was new and had limited experience with the system. When I reserved the truck online, it was communicated that my first month of storage would be free with the truck rental, however Regina disputed that at check-in and was just having a difficult time navigating the check-in process and was getting help / training from her colleague. Other than the confusing check-in experience, the truck rental went pretty smoothly - returned early with less mileage than anticipated, refilled the gas, followed check-in instructions as directed and left the keys in the box. That part of the process was easy to follow. Respectfully, Natalie Manning

Natalie M. 
Clasificación:
3.0

As I was arriving to pick up my truck the representative called to tell me that they couldn't find the keys to my truck. The dispatch team reset me to pick up a truck on Tulane Avenue. This was an unworkable situation as there was a football game at the Superdome and traffic was at a standstill in that area. This was sloppy and unprofessional. The saving grace was the representative at the store in Slidell who came up with an innovative solution.

Theodore U. 
Clasificación:
3.0

The lock on the indoor storage would Not line up with the holes. So the door needs to be fixed. They had to put in a work order

Michelle A.  |  First Impressions 
Clasificación:
5.0

Lower prices on rental,this was a high price for a senior with limited income to pay.

Sandra O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niesha L. 
Clasificación:
5.0

Great service! Great storage

Megan g.  |  First Impressions 
Clasificación:
1.0

So, about 2 weeks ago, I rented a U-Haul truck to move some furniture from my house to Abby's. It was a 10' moving truck advertised for $19.95. I even bought the safe move coverage for another $14.00. The contract was explained to me by Lyrae Kinchen as such.... One way from slidell to metairie with an estimated 35 miles or so. Any overage of miles will be charged at $1.00 per mile. We are putting a $100.00 hold on your card. Well, we loaded up the truck, drove straight to Metairie, unloaded it then dropped it off at the foot of the Causeway. I did surpass the mileage by about 9 or 10 miles, so they immediately charged my card. Well, one and a half weeks go by. The $100.00 comes out of the bank. I call U-Haul for my refund. She says give it a couple of more days. Call again if not refunded. I wait, no refund, call again except this time prompt days you have 1 hour wait time before you are answered. I hang up and try later. Same thing. So, I decide to GO to U-Haul and ask. The manager says, oh, one way? The cost of the truck then becomes $73.00. I said for 3 hours and 40 miles? That's ridiculous! I was NOT TOLD THAT when I came in to rent the truck. He then says, well had you driven it back to Slidell to return it, you would have been charged those extra miles, and quite frankly, you paid less by going one way. Oh boy, let's just say the 20something year old Ginger came back to life. Just fair warning, you will NOT pay the price on the truck when you rent from U-Haul. Warn you family and friends. It's a rip-off. Sorry for the long rant...

Virginia J. 
Clasificación:
4.0

El cliente no dejó un comentario.

cliff B. 
Clasificación:
5.0

The door was opened for us by such a nice, young guy. The female clerk was so sweet, helpful and knowledgeable. It was such a smooth transaction with no problems and was very much appreciated. Same thing last year when I had them install a tow hitch for me.

Susan P. 
Clasificación:
3.0

Made original reservations online. Called Twice to confirm. My son in law called a few days before he was to pick the truck up and they DID NOT have My reservation!!' This was a big mess and had to rearrange everything! EVERYTHING! Plans had to be changed at both ends of the move. At least I still have my storage unit reservation. Angie at the UHaul in Booneville, Ms. was very gracious, helpful and accommodating and at least in that end things went well. Obviously I am not a happy customer.l, especially having confirmed twice. If u need to use this company get names and reservation numbers and write them down! Unfortunately I did not.

Kenneth C.  |  First Impressions 
Clasificación:
2.0

The cab of my uhaul was full of spiders I had to return it and their was not another to give me.. I had to wait till the next day.

Jernon B. 
Clasificación:
3.0

I feel like I was taken Advantage of, I use the truck for one hour, when I filled up tank I felt like it was not full when I got it. It took me $25 to go 24 miles. Plus I had it for one hour and they charged me 20 something dollars extra because I returned it after hours but they locked the doors in my face. So I don't think I should be charged that extra money. But I was!

wanda S. 
Clasificación:
3.0

The check back in process is too much

TELISA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaTrissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN M.  |  First Impressions 
Clasificación:
5.0

Had a setback on picking up my trailer, but it was my own fault, Man this staff still helped me out a lot, each store I went to , they were great at helping me out. Uhaul, Please Keep that same staff in your Stores. Simply Outstanding.

Joesph G. 
Clasificación:
5.0

A little complicated to do on-line but called and the handled everything to perfection over phone. Pick-up and return was quick & easy. Will keep using this location.

Bryan C. 
Clasificación:
1.0

The front desk employees are HORRIBLE! WE FOLLOWED ALL RULES AND REGULATIONS AND WERE TREATED TERRIBLE BY THEM. I'M VERY DISAPPOINTED UHAUL FOR THE WAY THEY REPRESENTED THE COMPANY. ALL THREE WOMEN AT THE FRONT COUNTER!

Zoe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

renee s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert E.  |  Overall Experience 
Clasificación:
5.0

Nice place and people dedicated to UHaul.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla M. 
Clasificación:
5.0

Experience was great!! Ladies that worked with us:: One in Slidell One in Biloxi were friendly and helpful.

Richard F. 
Clasificación:
4.0

Allow debit cards for rentals of the pickup trucks and small vans. I do not have a credit card. I never buy on credit so I don't need it. Because of your policy I had to rent a truck much larger than needed with the extra expense of gas mileage. Your policy is unnecessary.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Danielle T. 
Clasificación:
4.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

I can't remember her name but she has blonde hair - this lady is awesome and so knowledgeable ! Really appreciated her help getting us on the road !

Karen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tressa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel J. 
Clasificación:
5.0

Every part of my experience was pleasant except for dealing with a Ashley Handson. (Sp?) From the new orleans location. She has absolutely no business being a a customer service position and is thorn for your company.

james P. 
Clasificación:
5.0

Office staff was friendly and helpful. Great experience.

Tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
3.0

My 15' truck was not at the Uhaul Dealer as reserved. Instead the system created 2 orders, one at the dealer at 1685 Gause Blvd in Slidell LA and another location farther away. This never happened before. Then neither me or the Dealer could not cancel the 2nd locations order in your crappy reservation system!!!!

Mike K. 
Clasificación:
2.0

It was a hit and miss for me. In the beginning it was great and staff was very nice. But after the first couple weeks something changed. Some of the staff was indifferent and not customer friendly. There were over charges and three times they were still trying to charge me for the unit after letting them know that I was moving my washer and dryer out and no longer needing the storage on July 1st. Honestly I have never had trouble with this location before and I am not sure if I would use them again.

Regina C.  |  Overall Experience 
Clasificación:
2.0

They gave me the wrong truck and made me change before I left the lot. I left my wallet in original truck and was later notified when I was 30 miles away from the facility. Caused me a huge inconvenience for an already stressful day. It all could have been avoided if I would have received the correct truck in the first place. By the way they had me move out of 15' truck into another 15' truck. Given what happened as a result of the mistake a discount of some sort would have been the right thing to do.

Jay H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Keira was so professional and kind, she handled the transaction efficiently and quickly. She was the highlight of the renting experience.

CHRISTINA K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eddie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W.  |  Overall Experience 
Clasificación:
5.0

Keep providing great customer service!

Terence J. 
Clasificación:
3.0

It was fine could have been easier but all well in the end Outside attendant was doing a lot and working hard

Kari T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Behzad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

Great service

Rayshonda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

alfonso B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
2.0

some one needs to attend customer service training

Aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annalisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny D. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria G. 
Clasificación:
3.0

The U-Haul representative was rude and slow she was worried about taking care of people that was on the phone instead of people that was in the store

Cornell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

don B. 
Clasificación:
4.0

Everybody there was very professional and courteous. It was my second time there in 2 months and I will be back for future rentals. The location was in Slidell, LA and I live in Picayune, MS, a drive of 20 miles. Wish the U-Haul dealers in Picayune could have the cargo vans at their locations.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
5.0

Only problem was the vehicle was a lil shaky please check tires

Montriell J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cindy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quintetta K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justen E. 
Clasificación:
3.0

There were 2 pieces of scrap metal and dirt inside the trailer. Everything else was great. Everyone was friendly and provided good service.

Allen H. 
Clasificación:
5.0

Nothing everything was excellent

Sharlika T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gretchen H.  |  Overall Experience 
Clasificación:
5.0

Professional, quick service and clean vehicles

John B. 
Clasificación:
1.0

Didn't get to move in, because they did not have my unit available that I reserved online. Tried to put me in a nonclimate controlled with a broken light and you can see an open space between wall and ceiling. I reserved climate controlled. Then the lady helping me had an attitude first with well I done told you 50, 000 times what she had available and how it works online and what climate controlled and non climate control was. She told me I should have reserved a unit with ac. So at 4pm on a Friday had to find another storage unit and now waiting on my refund.

Stacy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
1.0

I did a reservation online to secure my climate controlled unit. When I got there, the lady showed me where jy unit was. She said it had a broken light. I am like ok. Then I ask her if it was climate controlled she said yes. And insaid it doesn't feel like it and also the wells a space in the unit that was not closed off, so air, critters, etc can get in. So again I asked about climate controlled. She said we have units with a/c but didn't have any available. Um isn't that what I reserved. So we go back inside. There were 2 small climate controlled units available but not the size I needed. So while she is looking she is again saying I told you like 50,000 times what the unit was and things to that nature. The lady helping me was arguing with me and saying I was condisending. So here it was 4pm on Friday and had to search for a new location. So now I have to wait for my refund. Will NOT reccomend this place again

Stacy R.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful.

Brandon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrecia S.  |  Overall Experience 
Clasificación:
5.0

Heather was extremely helpful

Dottie M. 
Clasificación:
1.0

When I first got there on Sunday morning, I was 6th in line and it was so hot that a man actually passed out in the line. Than they gave me the wrong dolly and said they would fix it on my account but than I was charged for 3 different ones. I even put that in when i did the online check in and I was still charged. Very disappointed.

Khristy R. 
Clasificación:
5.0

We had some issues trying to return it ourselves. Kept scanning the barcode by the front door but the return app was not working. Charged us the $20 return fee but supposed to get it credited back. Much appreciated.

Shannon F. 
Clasificación:
5.0

Everything was great

Catherine R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry C.  |  First Impressions 
Clasificación:
4.0

Everyone was very polite and helpful

April V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam K. 
Clasificación:
5.0

I had to wait over 20 minutes when returning the trailer in the returns area. No other returns were in front of me. I think you need to hire more employees.

alfonso B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giavanna K. 
Clasificación:
3.0

I wish I had known that I had to have a local ID and major card before I got a UHaul. I ended up only being able to rent a huge truck I didn't need and spent way more money than I was planning. Not the customer service reps fault, they were all perfectly fine, it just was an unfortunate experience overall with UHaul. The inside of the van did have a weird orange stain on the passenger side floor though, not sure what that was. Only issue I had with the equipment at all, the rest of it was perfectly fine. Overall pretty average experience.

Chaya N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamil L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason S.  |  Overall Experience 
Clasificación:
5.0

Two problems with the truck 1. Drivers seat had a spring sticking out of the seat scratching the back of my knee 2. The radio dial worked intermittently.

Cynthia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

very happy with all

Donna P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia M.  |  Overall Experience 
Clasificación:
5.0

Lighting was only from the hallway, but the unit was clean and specious. The climate control was very good, even in the heat of July. The staff was very friendly and helpful. I highly recommend this location. One more thing. There are lots of units that are listed as second floor, but the loading ramp makes them equal to first floor storage. There are carts stationed to wheel your goods to the unit. The ramps are covered and well protected from the frequent rain in this area. Works very well.

Errol O.  |  Overall Experience 
Clasificación:
5.0

By the time I got my truck unloaded and drove it up front, the staff noticed that something was wrong with me. They call d the paramedics, put my contract on hold, and I went to the hospital. Thank God they noticed my illness. I was suffering from heatstroke and my kidneys were shutting down. I spent 3days in the hospital. Thanks to the staff, Heather and Miranda, I am alive today. These girls went above and beyond and I believe that they should be rewarded for their outstanding work ethic and their kindness and caring for another human being. They are now on my guardian angel list. Love you guys!!!!!

Donna H.  |  First Impressions 
Clasificación:
2.0

The staff seemed to try to make things harder with: requirement to purchase their locks for units (vs using a much better padlock) being too busy to address codes that did not work not maintaining the doors and access codes.

WILLIAM M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrecia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

evelyn j.  |  Overall Experience 
Clasificación:
3.0

Creo que debían tener pro-rate . Es la razón que no los refería a nadie y mi storage reporte que el techo se estaba cayendo y me dijeron que si no salía agua que no lo reparaban . Yo tuve el storage por 5 años y tenía seguro y no me quisieron hacer un pro-rate por dos días.

ada h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler W.  |  Overall Experience 
Clasificación:
4.0

I liked the best was the employee that helped me all the way. He was friendly and very informative.

Ruth A.  |  First Impressions 
Clasificación:
2.0

The receptionist was friendly but the information to find our storage unit was bad to horrible. The building was not mapped properly; and we wasted 30+ minutes, after asking and calling the employees the location of our unit and being told it's here then there. Afterwards, we discovered the the facility does NOT have an elevator or ramp but stairs to get to the upper unit. Furthermore, we have to utilize this facility because there isn't another UHAUL near by besides New Orleans East.

JACK K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tomika R.  |  Overall Experience 
Clasificación:
4.0

Expensive

kayla H.  |  First Impressions 
Clasificación:
5.0

Very affordable and clean storage and Kirsten was awesome Great Customer Service!!!!

Jaclaude B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vikki S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catania D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kinsie R.  |  Overall Experience 
Clasificación:
5.0

Office personnel and staff were very friendly and helpful. Second floor climate storage is as accessible as first floor because of covered ramp access. Recommend this location highly.

Errol O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH C.  |  First Impressions 
Clasificación:
3.0

My only complaint was that after I purchased the upstairs storage area, insurance and lock. I had to inquire about the 24 hour access to the storage area. However since my initial payment was already processed, 24 hour access couldn't be added to my account until February. An inconvenience nonetheless but everything else was fine.

MARCUS D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

sheila w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda J.  |  Overall Experience 
Clasificación:
5.0

The employees were very helpful and knowledgeable as to the size of storage that I would need.

monica t.  |  First Impressions 
Clasificación:
2.0

Our storage reservation was lost, the counter staff and the manager were extremely unhelpful and it took over an hour to return the truck and get our 1 month free unit as advertised. I wouldn't recommend anyone go to that specific uhaul location.

Kinsie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joanna h.  |  Overall Experience 
Clasificación:
2.0

The storage was infected with termites I lost 3 bedroom of furniture

ferdinand s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JMYRA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara S.  |  Overall Experience 
Clasificación:
5.0

Gracias

corey b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewayne V.  |  First Impressions 
Clasificación:
2.0

Mice and roaches destroyed ALL of my belongings.

terri b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Trisan L.  |  First Impressions 
Clasificación:
5.0

Thank you for your service

Shanon H.  |  Overall Experience 
Clasificación:
5.0

The gentleman was amazing but the young lady who initially assisted me was HORRIBLE.

joan r.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

victoria g.  |  Overall Experience 
Clasificación:
5.0

Thank you for being here.

Lisa W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy m.  |  First Impressions 
Clasificación:
5.0

The unit was very secure, but there was no lighting. Each time we had to take a flashlight to see. Other than that, it is a great place to store your belongings. Have used several times.

Paula F.  |  Overall Experience 
Clasificación:
5.0

Very enjoyable time.

Tim R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Duane M.  |  Overall Experience 
Clasificación:
3.0

Your facility is nice but the agent wasnt real informative as far as entering your code and my code would not access us in si we had to go to the office 3x fir them to let us in once in we were unable to access out and we had to crawl underneath you gate as no one could here us blowing the horn and yelling the internet was down and we have no card yet. Hopefully today Nd sat we will be able to access without any problems

Kristy W.  |  First Impressions 
Clasificación:
4.0

We need access 24/7

KAMAL Z.  |  First Impressions 
Clasificación:
3.0

I was very disappointed with the storage. My furniture that was in the locker had white mildew all over it. I was paying extra for climate control and it seems like it didn't do any good. Other than that I was satisfied. I am going to file a claim with my insurance because one of my living room chairs is ruined.

connie f.  |  Overall Experience 
Clasificación:
4.0

Veryhpful and friendly staff

Cesarea B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONIA A.  |  First Impressions 
Clasificación:
4.0

I don’t recall being told I would be able to get to my unit, After business hours.

Janice R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenelle F.  |  First Impressions 
Clasificación:
5.0

Thank you Uhaul

Sheri P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToshia T.  |  Overall Experience 
Clasificación:
4.0

The only problem we had was ac doesn’t work at all we had bugs all over our things

Anthony H.  |  Overall Experience 
Clasificación:
4.0

Keep up the dedicated work

Michele E.  |  Overall Experience 
Clasificación:
5.0

Professional, knowledgeable, friendly , helpful, fast and efficient. Mr Marty Chantelle and Jessie was amazing

Chantelle T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

angelica k.  |  Overall Experience 
Clasificación:
3.0

I would like to have been told there were stairs in the facility. Found out when I was loading in. There should be ramps, elevators or lifts. Didn't think that was something I needed to ask. I've had storage units before. Never stairs!

Cynthia M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwen W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwendolyn L.  |  Overall Experience 
Clasificación:
5.0

I had a reservation at another location but unknowingly to me, it was a preferred location. I needed the truck like right now. My daughter in-law called the Gause location and Ms. Amy was a godsend we picked up a truck and she asked that I have it back by 3pm. We were back by 1pm. Thank you so much Ms. Amy, you saved the day....

Derrlyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEENCHANTEE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lashawn o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUMMER MARIE M.  |  First Impressions 
Clasificación:
5.0

The counter clerk helped us with all our needs, even when we needed an extra unit. Very friendly and helpful!

Gwendolyn L.  |  First Impressions 
Clasificación:
5.0

Great Customer Service, convenient and clean!!

Paula F.  |  First Impressions 
Clasificación:
1.0

Rude staff, not helpful at all, acted as though they really didn’t want my business.

BRIAN D.  |  First Impressions 
Clasificación:
5.0

Thank you for being very professional

Edison H.  |  Overall Experience 
Clasificación:
3.0

I had an exterior wall unit & the climate control was not adequate in that space. Despite signs that said the building was sprayed for pest control I regularly saw bugs (including cockroaches) around the building. I found termite wings in my unit also. Everytime I went to my unit there was dirt in the loading/unloading area. The lighting was fine in the hallways, but the outdoor & unit lighting is poor and with cameras only on the doors of the buildings, not inside, I believe it is sub-par for security. Finally, the repeated rent increases were the last straw and I changed to a new storage facility.

MaryAnn L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ferdinand s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry H.  |  Overall Experience 
Clasificación:
2.0

I moved out of my storage room but yet continued to receive notifications that I owed despite contacting UHAUL 4X.. They went as far as to contact my relative saying that I owed money WHEN I DID NOT OWE because I had already moved out! This iwas such an embarrassment as I had to explain to my relative what was going on! You folks have got to get it together!!!

Pamela F.  |  Overall Experience 
Clasificación:
1.0

I waited a total of 30 minutes from the time I got to the U-Haul storage storefront to get into my storage unit. I had to pay the movers for this time because of the poor management at the desk. There was one women there and she was juggle 3 phones calls while trying to check me into my reservation. She was going back and forth to each call helping everyone at the same time(including me) but the problem was that she was only giving each customer a small portion of her time which meant we all had to wait an extra long time. Honestly, I should have been priority because I was physically there and I had a reservation. Having to pay the movers more money for U-Hauls problems made me the most angry. It cost me $35 extra dollars that I paid to the movers. I would like to be refunded this money from U-Haul since it was U-Haul's poor customer service that led to me spending that money. I have been renting from U-Haul for years and have spent $1,000's of dollars here, but this experience makes me want to go elsewhere.

Samuel B.  |  First Impressions 
Clasificación:
4.0

It may be helpful to install lighting inside of the storage units not just the hallways and outside of the buildings. Overall a pleasant experience.

CANDICE M.  |  Overall Experience 
Clasificación:
1.0

When it came time to remove my things from the storage unit i was highly disappointed to see rodent droppings over my things and several keys that had been cut inside my unit without my knowledge

shauntrelle m h r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

No issues. Highly recommend this facility to anyone needing storage. Tony was fantastic and very helpful with my truck rental and storage. Much appreciation!!!

Rachel K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy W.  |  Overall Experience 
Clasificación:
5.0

Very clean, professional and friendly

LINDA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M.  |  Overall Experience 
Clasificación:
5.0

I had recently moved to Slidell and needed a place to store my things. Uhaul was the only facility in the city that had reasonable rates and fairly large storage units.

Robert L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

david s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANIEL M.  |  First Impressions 
Clasificación:
5.0

Very clean. Great staff!

angelique b.  |  Overall Experience 
Clasificación:
5.0

Even one was very helpful. If I had to move again I wouldn't change a thing. And I will always recommend this company and the people that helped my family...

Robert L.  |  First Impressions 
Clasificación:
5.0

Lyrae was very helpful from the time I pulled up. I have a small unit , she explained the size. I am interested in maybe getting a lager size after she explained that it's possible to upgrade to a larger unit when it becomes available. I misunderstood - thought I was getting one month free with a truck rental but she explained that because the truck was not a one way drop-off it was not qualified. She was very patient as I had many questions.

Berdell S.  |  First Impressions 
Clasificación:
2.0

I had a climate controlled unit, the a/c broke and all my belongings got mildewed. Ins co denied my claim so I feel this is horrible and I would never recommend them

lesley b.  |  Overall Experience 
Clasificación: