Customer Reviews for U-Haul Moving & Storage at Gause Blvd

5,665 comentarios

1685 Gause Blvd   Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H)

(985) 643-7073

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(985) 643-7073

1685 Gause Blvd
Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Was planning on using the auto drop off after hours but the website would not allow me to drop off a trailer. It asked me for fuel and mileage for a vehicle. Had to turn in next morning.

Keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
3.0

Make the online photo process easier. Ensure the lock boxes are at average height . I had trouble reaching lock one

Kira B. 
Clasificación:
1.0

We're not helpful in the slightest, did not attempt to assist my dilemma in any manner.

Wade W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel V. 
Clasificación:
5.0

This has been a consistently good experience all around with Uhaul at this location. Thank you to Marty and his staff!

MARION D. 
Clasificación:
5.0

Nada

Wayne J. 
Clasificación:
5.0

Keep up the good work.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H. 
Clasificación:
5.0

Easy pickup and drop off. Friendly staff. The van was clean and ran well.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
4.0

Check in rep outside was great, inside didn't even greet me or ask if I needed assistance

Anneta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
4.0

I had the following issues during my trip. While Roadside Assistance helped, it left me concerned as to the quality of the maintenance of the truck. The issues were: 1) Check Engine Light 2) High Temperature 3) The tires were underinflated by 5 PSI

Raghurama B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewanna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

Always top notch at this location.

curt L. 
Clasificación:
1.0

The truck only had an 1/8 of a tank of gas, so left to fill it before we headed home to load. When I got on the Interstate the truck was shaking terribly. We called they said, "oh, just press the tow button." That didn't help. I got to the next exit and turned around to head back to the Uhaul store. The girls there, said " just drive it to your destination and call for roadside assistance. " They didn't even come outside to look at it. So, got back on the Interstate with the truck shaking, got home contacted roadside assistance. It was a bad front driver's side tire. Driving on the Interstate if that would have blown with an empty truck could have flipped and caused injury. I am very disappointed that no one bothered to check the truck prior to us renting it or when I came back with it complaining. This whole ordeal put us 2 hours behind schedule. Friends helping with loading had to sit around and wait and some friends helping to unload at our final destination had leave for work before we arrived. The roadside assistance guy with A-Z Fleet Service was very friendly and helpful. He got us on the road as quick as he could. But, we should have never had to be in that situation. Very disappointed.

Gayle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

blake B. 
Clasificación:
3.0

When I explained the issue with the engine oil problem, the attendent was surprised, but never offered to re-pay for the oil, or thanked me for preventing the engine from blowing up.

MARVIN D. 
Clasificación:
1.0

The place is not inviting. The 2 staff there did not know how to do a return of equipment. The manager was not on location and spoke to them by phone directing them, however he sounded "put out" having to do such. Staff is ill-trained through no fault of their own.

Deborah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvonne K. 
Clasificación:
4.0

El cliente no dejó un comentario.

stephanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Toby W. 
Clasificación:
3.0

Truck was dirty. Had more damage than what was recorded.

GEORGE E. 
Clasificación:
4.0

Reserved equipment to move a 4 bedroom house over a month in advance to include 5 dozen moving pads and when I pick up the truck they say they had no pads, not 1. I'm stuck moving my entire house with no protection for my furniture. I would think ordering in advance would ensure what was requested would be a priority.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

nick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad M. 
Clasificación:
1.0

Customer service was not helpful did not communicate well when it came time for me to pay I was over charged even though the show proof of the the vehicle mileage on my phone that was time stamp I was not trusted this location because they will scammed you with incorrect vehicle miles and incorrect gas meter please be where

Daniel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

janissa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara G. 
Clasificación:
1.0

I was charged for a Dolly $10. Unit didn't come with one I had to buy my own. I would like the $10 refund on that I was charged

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarren L. 
Clasificación:
3.0

We stood around for about 15 minutes with 5 employees just standing in the parking lot doing nothing. We had no idea what we were supposed to be doing to be able to drop our truck off and no one seemed to know what they were doing or even asked us if we needed help- they literally all just stood there doing nothing- it was like we were in the twighlight zone

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

J Kevin C. 
Clasificación:
5.0

Just keep up the good work and always try to keep making things easier and better! Keep improving!!!

Christopher C. 
Clasificación:
5.0

We originally were supposed to pick up a truck that we reserved on Tulane Ave. they did not have a truck so we were sent to Slidell to pick it up. The people were great in Slidell, but our overall experience was very poor with uhaul since we had to delay our move by over two hours. I will never use uhaul again.

Davy G. 
Clasificación:
2.0

Get new ppl and teach them how to do the job

shambah B. 
Clasificación:
5.0

Was so impressed with the van (it had a/c and my wife was with me) that I might look into buying one of the used ones from U-Haul. U-Haul saved the day !!!

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed K. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
2.0

Tank was not full upon pickup. I notified agent. They said it was OK just bring back at same level. Upon return they tried to charge me $40 to refill. After a long day moving I had to explain that agent knew and said they would adjust. This was a long waste of time to settle.

ANTHONY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY C. 
Clasificación:
5.0

The desk staff especially the female was very helpful and exceptionally nice!

REBECCA O. 
Clasificación:
2.0

Store was open late and the quality of trucks weren't up to par. The side of the box of the truck was all scratched up and the handtruck came loose while on the road damaging items inside of truck

Pierce P. 
Clasificación:
5.0

Great staff, awesome location

Kendra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacklyn C. 
Clasificación:
3.0

El cliente no dejó un comentario.

stevie W. 
Clasificación:
2.0

When car was put on car Dolly parking Brake was put on..draged my car out of the driveway and down the street to find out i now have 2 bridge up tries and need help to get it off the off ramp to hwy 10 .cost me to tries.....Never again will I you U-HAL

Jacklyn C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

The vehicle was clean and well maintained. The employees at the store did a fine job. That said, your prices are WAY too high. They're as high as they are deceiving. Why paint $19.95 on the side of a vehicle knowing there's no way a customer will ever drive it out of your parking lot for that price. Knowing this is how your business operates, it is my moral obligation to let people know UHaul is not a faithful business. I do not intend to utilize your vehicles or services again.

steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Friendly employees and quick service, no problems, will use them again .

Cecilia E. 
Clasificación:
5.0

Every worker at this location was super helpful

Tammy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chase L. 
Clasificación:
5.0

Nada

Nathan L. 
Clasificación:
3.0

The Metairie location (where I originally reserved the truck) did not have a truck. They directed me to the Slidell location, which added an additional hour to my 3.5 hour drive from Alexandria, LA to Metairie, LA. No apology, unwilling to go to Slidell and bring truck to Metairie, no offer of discount. In the past 18 months I have rented a U-Haul 6 times to move my children after disasters/graduation/law school. Poor customer service at Metairie location.

Kimberly G. 
Clasificación:
4.0

Not too bad this time. Still had issues with the fuel being a quarter of a tank of what I was told it was on.

Zito L. 
Clasificación:
5.0

The gasket on the bottom of the door allowed water to make its way into the enclosed trailer and get some of my stuff wet and dirty from the high way grime it should be replaced as soon as possible

scott C. 
Clasificación:
5.0

Nothing to improve…Marty always provides excellent customer service.

Shannon S. 
Clasificación:
5.0

Thanks again for a very easy experience.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

damaris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

janet B. 
Clasificación:
4.0

Investigate the Phillips Bldg Supply in Picayune - that location has a history of being unable to supply one-way out of town trucks. VERY frustrating! Also, the Picayune location is telling U-Haul customers that "U-Haul has a shortage of trucks in the whole state of Mississippi". Really?! That sounds like U-Haul corp is ignoring an entire state's needs! I hope the Picayune location is only playing dirty on a local level.

Dawn L. 
Clasificación:
1.0

The guy that checked the truck in was really rude and he was also spitting dip on the ground next to me. He spit and it splashed on my leg. Disgusting and unacceptable, I will never return to this location for anything.

Angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto R. 
Clasificación:
5.0

Keep your prices competitive

John S. 
Clasificación:
5.0

Everything went well.

Paul S. 
Clasificación:
3.0

Air conditioning was broken. Riding 300+ miles in a sauna is not what I would consider well maintained.

Nick C. 
Clasificación:
5.0

There was mix up with my rental (mix up on my end not Uhaul). The girl working was beyond accommodating and helpful! She helped us figure something else out to make sure we were able to move into our new house. We are beyond thankful for her! Phenomenal job!

DONALD F. 
Clasificación:
4.0

Had to change location of my rental because Phillips supply in picayune gave my truck away. This truck although clean on the inside was dirty on the outside. It drove horribly, needs an alignment and fix the loose dashboard panels. The truck bucked at every bump. I have ridden horses with a smoother ride.

joanne F. 
Clasificación:
5.0

Keep up the awesome work.

Gerard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy C. 
Clasificación:
1.0

Make sure your people are checking the equipment in, correctly and not putting false charges on people's accounts.

Zito L. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin C. 
Clasificación:
4.0

No complaints

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

Great service. Had the equipment I needed, when I needed it. When I called to let them know I would be late returning the equipment, it was no problem.

Van T. 
Clasificación:
5.0

Had reservations with a competitor. The experience was not what one would expect from a reputable company. U Haul provided great customer service. Answered all questions regarding vehicle and policies. Returning the vehicle was quick and easy. Thanks for a painless transaction.

Karl H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chandre C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Everything was great keep up the good work!

Christopher C. 
Clasificación:
1.0

Y'all are over charging people for those trucks I was charged $800 dollars just for 6 hours of service & that is ridiculous!

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Both ladies were above and beyond helpful to me during a rough experience of moving. They made that part easier.

breggan A. 
Clasificación:
5.0

Don't remember the ladies that helped me but, they were very very professional and courteous

Dewayne S. 
Clasificación:
3.0

I reserved a storage unit and rented an additional unit upon arrival. When I rented the additional unit, I also rented a 15' truck. When renting the truck, I explained to the clerk that I had to return to my house an hour away to load more items and had run out of room in my initial unit, so I would be returning in a few hours, which would have been after 8pm, to unload into the unit and return the truck. She even explained how to do the after hours truck return. She gave me the key card for the additional unit, and labeled each unit on each card. Upon return, I gained access with the new key card but was not able to enter my new unit. After trying several times, I walked to the front of the gate, checked out with the key card, and checked back in. When I walked back to my unit, I was still denied access. I walked back to the front, checked out, and then checked in with my other unit key card. Walked back to my unit, and tried to use that card, but was again denied. At took approximately 30-40 minutes. At this point, I saw the after hours number for Marty Martin, the manager. I called the number but got a voicemail, to which I left a message. A few minutes later, I called again but had to leave another voicemail. After waiting awhile, I called again and he answered. I explained the issue and he asked if I purchased 24 hour access. I told him that I told the clerk I would need to access my units after hours to which she explained the extra charge. After entering a code he gave me at the unit and still being denied, he had me once again walk to the front gate and enter a code. Once I walked back to the unit, he had me enter a code again, which finally opened my unit. From the time I arrived to the time I was able to access my unit, it took an hour. After moving all day, the last thing I wanted to do was waste an hour at 9pm waiting to access my unit. The next day, today, I noticed a charge for $1.95 on my account. When I called to inquire about the charge, the clerk who answered, crystal, told me that it was for the one mile I went over from what was quoted. I began to explain what happened last night, and she told me it wasn't her and she was not showing I had 24 hour access. I explained that I had specifically requested to have this access and why. I also voiced that I thought it was poor taste on their part to charge me for one mile after I had the experience that I did the night before. At this point, I was told again rudely it wasn't her and basically it wasn't her problem. I called Marty to let him know about being charged for one mile after what happened the night before. As I'm telling him, I had to wait an hour, he became very rude, defensive, and indignant that he didn't take an hour to resolve the issue. He was more worried about being argumentative about the time frame and never spoke anything about the reason I called him. At no time did he ever apologize for the experience I had last night or when I called the clerk today. As the manager, he has very poor customer service skills and is reflected in his employee. Not only do I have two storage units at this facility but my father has stored his motor home here for the last 7 years. I'm extremely disappointed with my experience at this uhaul, especially by the manager. I would like to hear back from someone who is over the manager at this point. I'm extremely dissatisfied and looking to have my belongings relocated next month if this situation is not addressed. I appreciate your prompt attention to this matter. Thank you. Amie Silcio

Amie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
3.0

El cliente no dejó un comentario.

evelyn j.  |  Overall Experience 
Clasificación:
3.0

Creo que debían tener pro-rate . Es la razón que no los refería a nadie y mi storage reporte que el techo se estaba cayendo y me dijeron que si no salía agua que no lo reparaban . Yo tuve el storage por 5 años y tenía seguro y no me quisieron hacer un pro-rate por dos días.

ada h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler W.  |  Overall Experience 
Clasificación:
4.0

I liked the best was the employee that helped me all the way. He was friendly and very informative.

Ruth A.  |  First Impressions 
Clasificación:
2.0

The receptionist was friendly but the information to find our storage unit was bad to horrible. The building was not mapped properly; and we wasted 30+ minutes, after asking and calling the employees the location of our unit and being told it's here then there. Afterwards, we discovered the the facility does NOT have an elevator or ramp but stairs to get to the upper unit. Furthermore, we have to utilize this facility because there isn't another UHAUL near by besides New Orleans East.

JACK K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tomika R.  |  Overall Experience 
Clasificación:
4.0

Expensive

kayla H.  |  First Impressions 
Clasificación:
5.0

Very affordable and clean storage and Kirsten was awesome Great Customer Service!!!!

Jaclaude B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vikki S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catania D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kinsie R.  |  Overall Experience 
Clasificación:
5.0

Office personnel and staff were very friendly and helpful. Second floor climate storage is as accessible as first floor because of covered ramp access. Recommend this location highly.

Errol O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH C.  |  First Impressions 
Clasificación:
3.0

My only complaint was that after I purchased the upstairs storage area, insurance and lock. I had to inquire about the 24 hour access to the storage area. However since my initial payment was already processed, 24 hour access couldn't be added to my account until February. An inconvenience nonetheless but everything else was fine.

MARCUS D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

sheila w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda J.  |  Overall Experience 
Clasificación:
5.0

The employees were very helpful and knowledgeable as to the size of storage that I would need.

monica t.  |  First Impressions 
Clasificación:
2.0

Our storage reservation was lost, the counter staff and the manager were extremely unhelpful and it took over an hour to return the truck and get our 1 month free unit as advertised. I wouldn't recommend anyone go to that specific uhaul location.

Kinsie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joanna h.  |  Overall Experience 
Clasificación:
2.0

The storage was infected with termites I lost 3 bedroom of furniture

ferdinand s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JMYRA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara S.  |  Overall Experience 
Clasificación:
5.0

Gracias

corey b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewayne V.  |  First Impressions 
Clasificación:
2.0

Mice and roaches destroyed ALL of my belongings.

terri b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Trisan L.  |  First Impressions 
Clasificación:
5.0

Thank you for your service

Shanon H.  |  Overall Experience 
Clasificación:
5.0

The gentleman was amazing but the young lady who initially assisted me was HORRIBLE.

joan r.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

victoria g.  |  Overall Experience 
Clasificación:
5.0

Thank you for being here.

Lisa W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy m.  |  First Impressions 
Clasificación:
5.0

The unit was very secure, but there was no lighting. Each time we had to take a flashlight to see. Other than that, it is a great place to store your belongings. Have used several times.

Paula F.  |  Overall Experience 
Clasificación:
5.0

Very enjoyable time.

Tim R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Duane M.  |  Overall Experience 
Clasificación:
3.0

Your facility is nice but the agent wasnt real informative as far as entering your code and my code would not access us in si we had to go to the office 3x fir them to let us in once in we were unable to access out and we had to crawl underneath you gate as no one could here us blowing the horn and yelling the internet was down and we have no card yet. Hopefully today Nd sat we will be able to access without any problems

Kristy W.  |  First Impressions 
Clasificación:
4.0

We need access 24/7

KAMAL Z.  |  First Impressions 
Clasificación:
3.0

I was very disappointed with the storage. My furniture that was in the locker had white mildew all over it. I was paying extra for climate control and it seems like it didn't do any good. Other than that I was satisfied. I am going to file a claim with my insurance because one of my living room chairs is ruined.

connie f.  |  Overall Experience 
Clasificación:
4.0

Veryhpful and friendly staff

Cesarea B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONIA A.  |  First Impressions 
Clasificación:
4.0

I don’t recall being told I would be able to get to my unit, After business hours.

Janice R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenelle F.  |  First Impressions 
Clasificación:
5.0

Thank you Uhaul

Sheri P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToshia T.  |  Overall Experience 
Clasificación:
4.0

The only problem we had was ac doesn’t work at all we had bugs all over our things

Anthony H.  |  Overall Experience 
Clasificación:
4.0

Keep up the dedicated work

Michele E.  |  Overall Experience 
Clasificación:
5.0

Professional, knowledgeable, friendly , helpful, fast and efficient. Mr Marty Chantelle and Jessie was amazing

Chantelle T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

angelica k.  |  Overall Experience 
Clasificación:
3.0

I would like to have been told there were stairs in the facility. Found out when I was loading in. There should be ramps, elevators or lifts. Didn't think that was something I needed to ask. I've had storage units before. Never stairs!

Cynthia M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwen W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwendolyn L.  |  Overall Experience 
Clasificación:
5.0

I had a reservation at another location but unknowingly to me, it was a preferred location. I needed the truck like right now. My daughter in-law called the Gause location and Ms. Amy was a godsend we picked up a truck and she asked that I have it back by 3pm. We were back by 1pm. Thank you so much Ms. Amy, you saved the day....

Derrlyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEENCHANTEE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lashawn o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUMMER MARIE M.  |  First Impressions 
Clasificación:
5.0

The counter clerk helped us with all our needs, even when we needed an extra unit. Very friendly and helpful!

Gwendolyn L.  |  First Impressions 
Clasificación:
5.0

Great Customer Service, convenient and clean!!

Paula F.  |  First Impressions 
Clasificación:
1.0

Rude staff, not helpful at all, acted as though they really didn’t want my business.

BRIAN D.  |  First Impressions 
Clasificación:
5.0

Thank you for being very professional

Edison H.  |  Overall Experience 
Clasificación:
3.0

I had an exterior wall unit & the climate control was not adequate in that space. Despite signs that said the building was sprayed for pest control I regularly saw bugs (including cockroaches) around the building. I found termite wings in my unit also. Everytime I went to my unit there was dirt in the loading/unloading area. The lighting was fine in the hallways, but the outdoor & unit lighting is poor and with cameras only on the doors of the buildings, not inside, I believe it is sub-par for security. Finally, the repeated rent increases were the last straw and I changed to a new storage facility.

MaryAnn L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ferdinand s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry H.  |  Overall Experience 
Clasificación:
2.0

I moved out of my storage room but yet continued to receive notifications that I owed despite contacting UHAUL 4X.. They went as far as to contact my relative saying that I owed money WHEN I DID NOT OWE because I had already moved out! This iwas such an embarrassment as I had to explain to my relative what was going on! You folks have got to get it together!!!

Pamela F.  |  Overall Experience 
Clasificación:
1.0

I waited a total of 30 minutes from the time I got to the U-Haul storage storefront to get into my storage unit. I had to pay the movers for this time because of the poor management at the desk. There was one women there and she was juggle 3 phones calls while trying to check me into my reservation. She was going back and forth to each call helping everyone at the same time(including me) but the problem was that she was only giving each customer a small portion of her time which meant we all had to wait an extra long time. Honestly, I should have been priority because I was physically there and I had a reservation. Having to pay the movers more money for U-Hauls problems made me the most angry. It cost me $35 extra dollars that I paid to the movers. I would like to be refunded this money from U-Haul since it was U-Haul's poor customer service that led to me spending that money. I have been renting from U-Haul for years and have spent $1,000's of dollars here, but this experience makes me want to go elsewhere.

Samuel B.  |  First Impressions 
Clasificación:
4.0

It may be helpful to install lighting inside of the storage units not just the hallways and outside of the buildings. Overall a pleasant experience.

CANDICE M.  |  Overall Experience 
Clasificación:
1.0

When it came time to remove my things from the storage unit i was highly disappointed to see rodent droppings over my things and several keys that had been cut inside my unit without my knowledge

shauntrelle m h r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

No issues. Highly recommend this facility to anyone needing storage. Tony was fantastic and very helpful with my truck rental and storage. Much appreciation!!!

Rachel K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy W.  |  Overall Experience 
Clasificación:
5.0

Very clean, professional and friendly

LINDA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M.  |  Overall Experience 
Clasificación:
5.0

I had recently moved to Slidell and needed a place to store my things. Uhaul was the only facility in the city that had reasonable rates and fairly large storage units.

Robert L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

david s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANIEL M.  |  First Impressions 
Clasificación:
5.0

Very clean. Great staff!

angelique b.  |  Overall Experience 
Clasificación:
5.0

Even one was very helpful. If I had to move again I wouldn't change a thing. And I will always recommend this company and the people that helped my family...

Robert L.  |  First Impressions 
Clasificación:
5.0

Lyrae was very helpful from the time I pulled up. I have a small unit , she explained the size. I am interested in maybe getting a lager size after she explained that it's possible to upgrade to a larger unit when it becomes available. I misunderstood - thought I was getting one month free with a truck rental but she explained that because the truck was not a one way drop-off it was not qualified. She was very patient as I had many questions.

Berdell S.  |  First Impressions 
Clasificación:
2.0

I had a climate controlled unit, the a/c broke and all my belongings got mildewed. Ins co denied my claim so I feel this is horrible and I would never recommend them

lesley b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnell S.  |  Overall Experience 
Clasificación:
5.0

Absolutely amazing staff, very friendly and helpful

Tanya P.  |  Overall Experience 
Clasificación:
1.0

The employee at the facility lied to me on what the company policies were. Even though I cleared out my unit and returned the eguiptment 3 days prior to the next billing cycle she would not refund my deposit or future payment. When I spoke with a customer service representative they said they would resolve the matter. It has been a month and I still have yet to receive my refund on my deposit or the monthly fees that were not due for 3 days.

Michael S.  |  Overall Experience 
Clasificación:
5.0

your staff are awsome and so helpful

Randall G.  |  First Impressions 
Clasificación:
4.0

Stay Safw

catherine g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and polite. Helpful in finding what I needed.

Elaine M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernice H.  |  Overall Experience 
Clasificación:
4.0

My only issue is when the pandemic hit and i was late paying due to waiting on the stimulus check or unemployment Uhaul didn't remove late fees. I felt they should have been more understanding. Other than that the staff was always nice, the storage kept my things protected and the price was reasonable.

Heather M.  |  Overall Experience 
Clasificación:
5.0

Please make sure my billing cycle is stopped due to the recent move. Service was Great!

jerry b.  |  Overall Experience 
Clasificación:
5.0

Very professional staff. All social distancing and COVID-19 precautions were in place. It was a wonderful experience; this is the first time that I have ever purchased a storage.

Tonya W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lyrae K.  |  First Impressions 
Clasificación:
4.0

The staff was friendly & my needs were met 100% but the wait time was too long.

teriann l.  |  First Impressions 
Clasificación:
1.0

I had never gone to my storage due to illness. When it was time to pickup my furniture, it had been ran through in my boxes items thrown around looking for valuables and brand new items were stolen down to kitchen towels and glass crafted beveled mirrors. My lock was cut and they put their own lock on it hoping I would not be able to access entry and the rest would be auctioned. They broke glass tables and all. ***Do Not*** store anything of value at this place. Highly disappointed since I have used Uhaul Tilane Ave for many years with no theft issues or poor service. I want all my items back!

vashona m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kelanie t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrell M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DELANE J.  |  Overall Experience 
Clasificación:
5.0

U-Haul staff was always friendly and helpful. Access is amazing using the remote and key card. Unit was always clean as well as the facility. Paying online was a breeze! I've used U-Haul several times and would definitely use them again if storage is needed.

lajuana c.  |  Overall Experience 
Clasificación:
3.0

Was disappointed at the rate of increased rental costs over the time we used your facility

PATRICIA H.  |  Overall Experience 
Clasificación:
5.0

Staff was nice friendly and helpful

Patricia G.  |  Overall Experience 
Clasificación:
5.0

Thanks for making our transition back to Louisiana smooth and easy. We appreciate your help."BZ." Shalom

Donnell S.  |  First Impressions 
Clasificación:
1.0

Na

Stephanie J.  |  Overall Experience 
Clasificación:
5.0

They were very helpful each visit and friendly

Patrice F.  |  Overall Experience 
Clasificación:
3.0

Friendly, helpful staff. Easy, secure access. Only downside was the cost of such a small unit.

Jeffrey C.  |  Overall Experience 
Clasificación:
4.0

The overall experience I had with the staff, and the facility was excellent. I think the late fee was extremely high to say it was 1 time (2 days late) and it was communicated I was going to be late.

Wanda J.  |  Overall Experience 
Clasificación:
4.0

Facility is clean and secure. Everything went very well and the staff was very helpful with all questions and concerns.

may f.  |  First Impressions 
Clasificación:
3.0

No communication in the office. Had to cancel my storage units multiple times because no one would actually do it.

Jane M.  |  Overall Experience 
Clasificación: