Customer Reviews for U-Haul Moving & Storage at Gause Blvd

6,441 reviews

1685 Gause Blvd   Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H, On the service road direcly behind Taco Bell at the corner of I-10 and Gaus)

(985) 643-7073

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(985) 643-7073

1685 Gause Blvd
Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H, On the service road direcly behind Taco Bell at the corner of I-10 and Gaus)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

leonard o 
Rating:
1.0

I would give a zero star. The rental associate did not tell me that if I broke the seal on the hand truck, I would be charged an extra fee. The truck ran so bad that it shouldn't even be on the road, and it burned way too much fuel.

Dale B 
Rating:
5.0

Customer did not leave a comment.

thomas r 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

great experience

JUAN G 
Rating:
5.0

Thanks y’all!

Jake G  |  Overall Experience 
Rating:
5.0

Both pickup and deliver were efficient and the people were friendly. An area to improve: I received the text message to upload a photo of my drivers license but when I selected the icon to take the photo, all I saw was a black screen so was unable to take the photo.

Donald R 
Rating:
2.0

U-Haul messed up reservations and the girl working was ok but was very frustrated. The gentleman who worked outside was great!

JOE C 
Rating:
4.0

Customer did not leave a comment.

SANG T 
Rating:
5.0

Customer did not leave a comment.

EARLEAN S  |  Overall Experience 
Rating:
5.0

The trailer and hand truck we rented were easy to use and saved us so much work. Great experience!

Barbara H 
Rating:
5.0

Customer did not leave a comment.

RONALD A 
Rating:
5.0

Very very good. U-Haul is only one I will use when I move anywhere.

lela d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANTE B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick H 
Rating:
5.0

Customer did not leave a comment.

Gerald Q 
Rating:
5.0

Customer did not leave a comment.

Julie C 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

I had no issues to speak of. Everything and everyone were great 👍 👌 I was able to get the truck first to load up, then went back for the trailer.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Bruce P 
Rating:
1.0

This is ridiculous I had to download a app create a profile,then enter the amount of gas,milliage, then a video of the truck then upload everything! Now customers have to do the jobs of the employees duck that you can keep the 12$ for the milliage I didn't use

amee m 
Rating:
5.0

Customer did not leave a comment.

Kemalashunda H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cymthia H 
Rating:
5.0

Yall need more employees at this location yall had that poor girl working by herself shame on yall

STEVEN D 
Rating:
5.0

Customer did not leave a comment.

Stacy F 
Rating:
5.0

Thanks

Catherine T 
Rating:
5.0

Customer did not leave a comment.

Caroline D 
Rating:
4.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Stanley W  |  First Impressions 
Rating:
5.0

My movers were Mandeville firefighters and they used your truck it was really great guys and the truck.

Jean O 
Rating:
5.0

Everyone was so polite and helpful.

Ronnie L 
Rating:
5.0

Customer did not leave a comment.

Kenneth M 
Rating:
3.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Thank you for the five years of service. Y’all were very helpful.

Jake G 
Rating:
5.0

I have had this unit since May of 2013. It was untouched since 2016. When I arrived to empty it in April of 2024, it was like opening a time capsule! The cardboard boxes were pristine and there was barely even any dust on the furniture! The office staff was amazing and even took pictures so that I could post items on Facebook Marketplace. I will absolutely recommend this facility in the future! Thank you!!!

SUSAN F  |  Overall Experience 
Rating:
3.0

My experience was ok, the cashier had an attitude until they didnt have any of the dollies I reserved, then she was nice but at work with a bonnet on like she just rolled out of bed. No dollies available when I booked them online, was very inconvenient moving a 4 bedroom house.

Sydni A 
Rating:
5.0

Customer did not leave a comment.

Lynda S 
Rating:
5.0

Customer did not leave a comment.

Glenn S 
Rating:
4.0

Returning this vehicle was a nightmare the server didn’t work and there were other costumers with the same problem

ROBERT V 
Rating:
5.0

Customer did not leave a comment.

Joshua G 
Rating:
5.0

Customer did not leave a comment.

Ronald D 
Rating:
5.0

Customer did not leave a comment.

brett r 
Rating:
5.0

I needed the truck an extra day amd the staff was understadng and helpful

Juan P 
Rating:
4.0

Customer did not leave a comment.

DONNA P 
Rating:
5.0

Friendly staff

Rene V 
Rating:
4.0

Customer did not leave a comment.

trace h 
Rating:
5.0

Customer did not leave a comment.

Jordeena L  |  Overall Experience 
Rating:
1.0

The young girl that worked there Saturday 04.20.24 and Sunday 04.21.24 has no interest in doing anything other than being rude to people.The facility didn't have the equipment I had pre ordered which is bad enough but then you throw her poor attitude on top of the situation which of course make is the exact opposite of what is needed.

mark b 
Rating:
5.0

Customer did not leave a comment.

DARLENE H 
Rating:
5.0

Nothing

Dave W 
Rating:
5.0

Customer did not leave a comment.

Vasessa J  |  Overall Experience 
Rating:
2.0

Prices quoted over the phone were not accurate (requested grand totals); prices were higher than quoted. Equipment availability given over the phone was not correct. When asked about the lack of availability of equipment reported as "in stock" I was told "we have not had this equipment for weeks." No instruction given on how to unhook the trailer. Lack of space for after hours equipment returns. The app did not work well at all.

DERRELL R 
Rating:
5.0

Customer did not leave a comment.

Lance P 
Rating:
5.0

In spite of a disaster with no lights, the staff and Ms. Jessie went above and beyond for me as a disaster customers

Corinthia R  |  First Impressions 
Rating:
5.0

Great service

Zadrick H 
Rating:
5.0

Customer did not leave a comment.

Quine J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

samuel p 
Rating:
5.0

The pickup location was very helpful when U-Haul screwed up the reservation so I could not get the trailer at my normal location. I had to do an additional round trip of 60 miles but when I got there everything was expedited.

Jonathan B 
Rating:
3.0

They had 3 AT trailers to choose from. I wanted one with good tires. The one with good tires had a broken strap. I asked if he could swap it with one that had bad tires. I was told “I ain’t doing all that”. I asked to borrow 9/16 socket and I took 5 minutes and did it myself. They were nice enough to let me choose the trailer and loan me tools but the customer service attitude one employee showed was not good. 1 bolt was all that had to be removed to change the strap.

michael r 
Rating:
5.0

I initially intended to only need the trailer for most of the day. But due to the availability of the furniture I needed to be picked up was available after the time I needed to return the trailer that was due for another reservation. You swapped out that trailer with a different trailer. I was able to complete my task. Thank you for allowing me to switch out the trailer.

gerald g 
Rating:
5.0

Customer did not leave a comment.

MARION D 
Rating:
5.0

Customer did not leave a comment.

sheila s 
Rating:
5.0

Great customer service!

Torie T 
Rating:
1.0

The trailer clearly wasn’t checked and when I arrived to my location an hour away to load I couldn’t open the gate. I had to inch it up - which took 45 minutes. Then I had to do the same again when I went to unload. When I mentioned this to the manager when I went to unload she was not apologetic in any way and said - you should have reported it to roadside assistance. I said - no I shouldn’t have been sent out of here with a trailer that was in that condition and I didn’t have time to wait for them. Never once was she even apologetic.

Sandra W 
Rating:
3.0

Customer service could have been better…two front desk agents need to communicate with each other.. one of them was using the restroom the other left the desk had to wait to get service. Came in a little early was told that truck was not ready then call 15 mins later truck was ready it was the same truck that was there 15 mins earlier. Pulled in at 6:59 girl lock the door as I was in the parking lot good customer service she would of waited for me

george c 
Rating:
5.0

Thank you

JOHN B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brock K 
Rating:
5.0

Customer did not leave a comment.

Lena w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loni M 
Rating:
4.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Ronda M 
Rating:
5.0

Excellent service from all of the personnel. Equipment in great working order.

ARTHUR M 
Rating:
2.0

1. Make sure the odometer readings on the trucks match up to the contract/receipt. I was unable to check out or in via the link that was sent 2. I was charged an extra 2 days rental due to U-HAUL software not working correctly. I returned the truck in less than 12 hours, the manager who was not available to correct the mileage charged me for extra days.

susan p 
Rating:
4.0

Customer did not leave a comment.

BRIAN N 
Rating:
5.0

Customer did not leave a comment.

Tim B 
Rating:
5.0

Customer did not leave a comment.

Ruth A 
Rating:
3.0

Double charged. I know its a computer thing and not location... but had tow dolly for 22.5 hours, got charged for 2 days upon return. Not sure of the issue. Currently waiting for reply from customer service.

Brandon S 
Rating:
4.0

Customer did not leave a comment.

Heather W 
Rating:
5.0

Customer did not leave a comment.

Cong T 
Rating:
5.0

Customer did not leave a comment.

Paul E 
Rating:
3.0

Customer did not leave a comment.

Derek S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY S 
Rating:
4.0

The woman who assisted me when I picked up the truck and trailer was great. Very helpful. The woman who was at the counter later in the afternoon and I wish I had gotten her name, was .. well.. had a “I don’t give a shi* attitude. Her tone and mannerism when I said I wanted to check back in with a live person was unprofessional to say the least. The gentleman who did the actual check in was courteous and had a nice attitude.

Connie D 
Rating:
5.0

Customer did not leave a comment.

Melinda M 
Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Customer did not leave a comment.

BYRON S 
Rating:
5.0

Customer service was excellent both ladies working March 2, 2024, went above and beyond to help the customers. And in today’s time you rarely find employees that are pleasant. I would definitely recommend.

Dione D 
Rating:
5.0

Customer did not leave a comment.

Jerry E 
Rating:
5.0

Customer did not leave a comment.

everette h 
Rating:
4.0

Customer did not leave a comment.

Samuel D 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
4.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Laurie G 
Rating:
2.0

For an early pickup have the truck keys in the customer assigned lock box. The box was empty. Also the truck did not have the ordered items.

Debra H 
Rating:
3.0

Customer did not leave a comment.

SHELBY T 
Rating:
5.0

Rental and return was quick and easy. Everything worked great with no problems.

Mike E 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
5.0

Customer did not leave a comment.

Aung B 
Rating:
1.0

The agent was very disrespectful. Charged me for a cleaning that the worker dirtied after we rented the Uhaul.

Priscilla L 
Rating:
5.0

Quick return! Wonderful experience after such a horrible moving experience!

Sheree B 
Rating:
5.0

My receiver looks as good as an OEM hitch and it’s got a rubber coating on the outside of the receiver which is really sweet. Pleasantly Surprised

John F 
Rating:
5.0

Great service

Robert C 
Rating:
4.0

Customer did not leave a comment.

tyler h 
Rating:
5.0

Extremely good service. Very professional.

Edward B 
Rating:
5.0

Customer did not leave a comment.

tanya f 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F 
Rating:
5.0

Attendants were very helpful, knowledgeable and went beyond expectations

debroh w  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eileen M  |  First Impressions 
Rating:
1.0

The Uhaul smelled like Tobacco, and there were items in the truck when we picked it up (dirty socks, receipts, etc.).

Darlene E 
Rating:
5.0

Absolutely nothing… very nice people working there and very helpful!! Love this location it’s the best

JERMAINE M 
Rating:
5.0

Check in after hours was a little of a hassle, but we completed it just try and make check in a little easier but other than that everything was really good thank you

Btidgett P 
Rating:
1.0

The overall customer service was very confusing and management didn’t appear to be as knowledgeable about the process as the subordinates

Rodney W 
Rating:
5.0

Customer did not leave a comment.

anita s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie M 
Rating:
5.0

Customer did not leave a comment.

Lyrae K 
Rating:
5.0

Customer did not leave a comment.

Dondra H 
Rating:
5.0

Customer did not leave a comment.

EVERETT P  |  Overall Experience 
Rating:
3.0

My move out date was 1/13/2024. However, I received a late payment email on 1/18 and a late fee charge. I called and spoke to someone. She noted one unit was still showing active. I emptied the units, left the doors open and notified the employee that I was moving on 1/13/2024.

Lakristal H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BYRON H  |  First Impressions 
Rating:
5.0

My only complaint was the multiple increases in the rates. It felt as if the company was taking advantage of the current economic situation. It’s hard to imagine that the expenses associated with running this type of business increased so much that at least 3 rate hikes were required in less than 3 years.

KATHERINE F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAZZMA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janell B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Natalie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger B  |  Overall Experience 
Rating:
5.0

Only difficulty I had was getting my things to B260. The cart was a but diff to push up that ramp, it kept wanting to roll back down. I'd recommend carts with handles on each end, so things wont' slide off and easier if only one person. But thats just a side note, it was all good. Thank you

Kerri D  |  First Impressions 
Rating:
5.0

The employees at this location are amazing

Tonya P  |  Overall Experience 
Rating:
5.0

Y'all need to increase your staff. That poor young lady yesterday was by herself and she was swamped. The only other thing that you have changed that I didn't care for is the constant pushing on the phone to download your app! I got the message the first 4 times it told me about it. If a customer wants it, they will download it. Really annoying. But I will say your staff was always very courteous and helpful.

Michael L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

louis m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janell B  |  First Impressions 
Rating:
5.0

The staff was very gracious to me at every situation

Jesse J  |  Overall Experience 
Rating:
1.0

I'm missing a suitcase full of cloths and a 270 dollar window unit and some miscellaneous tools! Would never recommend this location!

Michael H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donna K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantell F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

andre s  |  Overall Experience 
Rating:
5.0

Friendly staff and extremely eager to provide insight. 10/10 highly recommend!

Donald A  |  Online Move In 
Rating:
1.0

Rude unprofessional representatives

Ashanti L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer n  |  Overall Experience 
Rating:
5.0

Great all around

John W  |  Overall Experience 
Rating:
1.0

I will never rent a storage from U-Haul again. I was charged with two 15 dollar charges I called and ask to speak to a manager she would not get in the phone I had to ask repeatedly for her to talk to me and the worker said their was nothing she can do so finally going back and forth Jessie finally got on the phone and I asked could one of the 15 dollar charges be removed and she stated no so I asked if there was anyone above her like corporate number and she said she was the boss so I googled corporate and my charge was removed and the customer service rep set me up with auto draft. Yesterday 8/17/2023 I can to remove all my items from storage when I went to the office to let the employee know she told me I had to go back to my storage and take a picture of it being emptied and show her my lock. The lock was in one of my boxes and I refuse to go back to the unit because of the heat index and my car was loaded with items. So another associate volunteered to go. Just a very unprofessional staff and I took all my items and place them with another storage company right down the street. If it wasn’t for the U-Hauls that are rented out this place would surely be out of business

Jasmine C  |  Overall Experience 
Rating:
5.0

Great Staff, facility and experience!

Philip J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erick l  |  Overall Experience 
Rating:
4.0

Ur staff was very helpful and Understanding my situation. I thank all of them.👍

PATRICIA B  |  First Impressions 
Rating:
4.0

The way you have to stand at the glass door to keep it open was very inconvenient. I was paying movers 100 an hour. So I had to carry up the stairs myself which was why I hired them

Tammy M  |  First Impressions 
Rating:
4.0

Everything was in order and clean.

WANDA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna K  |  First Impressions 
Rating:
5.0

Excellent customer service

CLEMENT B  |  Overall Experience 
Rating:
5.0

The General Manager is very accommodating and an asset to your business. Please reward her accordingly

James C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brandon B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalyn S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie B  |  Overall Experience 
Rating:
1.0

It was like a dungeon, old and dark . Holes in the outside wall of our storage unit with a large rat trap. Very dark and could not see in the unit . I would never recommend. You can go to Southern Storage in Pearl River for the same price and it is first class. I moved in and moved right back out .

RICHARD J  |  Overall Experience 
Rating:
5.0

Excellent customer service

CLEMENT B  |  First Impressions 
Rating:
1.0

Storage old and gross looking. Could hardly see in storage, gave me unit same time person moving out . Had to wait 45 minutes while person unloaded storage to load storage . Cracks all in the outside wall of my storage and supposed to be climate controlled and large rat trap at the end of my storage. If we would not have unloaded entire uhaul truck not knowing how bad it looked we would have moved to another facility. Maybe you should put actual pictures on internet to let people actually see what it really looks like. Would never ever use again.

RICHARD J  |  First Impressions 
Rating:
5.0

Thanks for making my move from Georgia to Louisiana easy. Due to my injuries. I had to get help moving. Thanks for being a go to , and being the best part of my team. I will need you use UHAUL again so stay in business , until we meet again. You all are Great in customer service, quality equipment, great pricing.🙏🏾🙏🏾🙏🏾😇😇😇❤️ Value Customer Sheree Pierce

SHEREE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catania D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gwenette j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON F  |  Overall Experience 
Rating:
5.0

The only thing I wish was that like on a Friday or Saturday they had an access till midnight because sometimes I work late and I have to run back and forth to my storage and by 10:00 is too late because I'm a very busy person but other than that everything is Stellar there. It's got everything in its place for good successful business.

Dean c  |  First Impressions 
Rating:
5.0

All the staff was amazing & very helpful.

Syvonne F  |  Overall Experience 
Rating:
2.0

My customer service experience was great!!! But overall I did not care for the unit. My furniture was covered with ants and spiders were everywhere. I was only able to visit my storage unit in the day time and even then I had to bring a flash light because there wasn’t any lights. When I removed my furniture from the unit I had to clean it several times to get all the ants from inside of it.

marilyn m  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sherlonda J  |  Overall Experience 
Rating:
4.0

Was excellent dealing with you all for 6yrs thanks for your service Roberta

Roberta B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rita s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B  |  Overall Experience 
Rating:
4.0

The only issue was that I made a reservation online the night before but when I arrived at the office the next morning she could not find the reservation.

Philip J  |  First Impressions 
Rating:
5.0

Outstanding service.

Albert H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Star P  |  Overall Experience 
Rating:
5.0

Kiera Kilpatrick helped me tremendously! She was amazing!

India J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

byron p  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

whitney k  |  Overall Experience 
Rating:
3.0

consistency is the key to all business and when you state things on your website that your location state they do not do that is inconsistent. and then to continue to charge a rental customer due to your inconsistency is my reasoning for never using nor referring anyone to use your service.

MARIO M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M  |  Overall Experience 
Rating:
3.0

Outside lights where you load and unload did not come on at dark. Too many rent increases in short time.

Gayle A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britini Y  |  Overall Experience 
Rating:
5.0

People are very professional and friendly to do business with. Would definitely recommend friends to take their business to this location.

Ronald D  |  Overall Experience 
Rating:
5.0

Thank u

Sharica H  |  First Impressions 
Rating:
4.0

The previous manger was short tempered and a little standoffish at times, but overall I was pleased the facility and the staff. Thanks for everything

ROBERT L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheila C  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Victoria F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan g  |  Overall Experience 
Rating:
1.0

I feel like y'all are money hungry by selling people stuff. I was trying to get back on my feet to catch my storage up but y'all so precious items of my deceased mom! I left there and but my stuff in storage bc I was depressed and had bad thoughts! Now I have nothing thanks to yall

nekeshia s  |  Overall Experience 
Rating:
3.0

They could get the billing together but they always waived the fee because no one could figure out why the auto payment was posting.

Vikki S  |  Overall Experience 
Rating:
3.0

The storage unit had spider webs inside

Jasmine C  |  Online Move In 
Rating:
2.0

The return process (with Regina and another lady, whose name escapes me) was confusing / convoluted - as they were having difficulty confirming the reservation / payment for my storage unit, which I thought was taken care of at check in. My mom, daughter and I were exhausted from loading the truck, so we were anxious to get unloaded and home for a shower - naturally our patience was wearing thin. Regina was unable to activate the card at check-in, so she told me to give her a 4-digit code that I would be able to use instead; however, when I pulled up and tried to use my code - ACCESS DENIED! We were eventually granted access to the gate, only to see a lock on the unit. By this time, its past COB and the store is now closed, so I called the number provided and subsequently ran into the other employee outside, who thankfully removed the lock before she left. Once we were granted access to the unit, my mom injured her finger on 2 EXPOSED screws dangerously jutting out of the door! I have pictures of the injury as well as the screws. I'd like to schedule some time to speak with GM Jessie Eaton to discuss the aforementioned issues and next steps. Thanking you in advance for your consideration and cooperation, Natalie Manning

Natalie M  |  First Impressions 
Rating:
3.0

The lock on the indoor storage would Not line up with the holes. So the door needs to be fixed. They had to put in a work order

Michelle A  |  First Impressions 
Rating:
5.0

Great service! Great storage

Megan g  |  First Impressions 
Rating:
3.0

Made original reservations online. Called Twice to confirm. My son in law called a few days before he was to pick the truck up and they DID NOT have My reservation!!’ This was a big mess and had to rearrange everything! EVERYTHING! Plans had to be changed at both ends of the move. At least I still have my storage unit reservation. Angie at the UHaul in Booneville, Ms. was very gracious, helpful and accommodating and at least in that end things went well. Obviously I am not a happy customer.l, especially having confirmed twice. If u need to use this company get names and reservation numbers and write them down! Unfortunately I did not.

Kenneth C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

renee s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert E  |  Overall Experience 
Rating:
2.0

It was a hit and miss for me. In the beginning it was great and staff was very nice. But after the first couple weeks something changed. Some of the staff was indifferent and not customer friendly. There were over charges and three times they were still trying to charge me for the unit after letting them know that I was moving my washer and dryer out and no longer needing the storage on July 1st. Honestly I have never had trouble with this location before and I am not sure if I would use them again.

Regina C  |  Overall Experience 
Rating:
5.0

Keira was so professional and kind, she handled the transaction efficiently and quickly. She was the highlight of the renting experience.

CHRISTINA K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quintetta K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gretchen H  |  Overall Experience 
Rating: