Comentarios de los clientes para U-Haul Moving & Storage at Garvey Ave

The employees are very unfriendly 😥

I will be renting again soon from this location

everything was good but the workers are not polite too as and they are not doing a good job 😕😞

The customer service was awful. I walked in to the building and politely greeted everyone. No one responded. The guy who was helping me during The return process just walked by me and was was expecting me to follow him I guess. The whole car was Had a weird smell close to marijuana. I will not recommend anyone to go to that location.

Customer service was great. My only comment is if equipment is reserved that should take priority over a walk-in.

The staff was very helpful and courteous

The staff was at the location doing okay. Just do not explain thoroughly if was not asked. Overall he did his job, can not complain.

U-Haul employees are very rude and unprofessional with no customer service experience. The employees at the Pico Rivera location named Ashley and Erick discriminate customers. I will never recommend U-Haul to anyone. I will tell all of my friends and family and social media of the horrific experience I received from the staff at U-Haul. I have evidence of the discrimination that occurred at the Pico location and we intend to file a lawsuit.

Please invest in USB enabled trucks, more convenient and doesn't require lighter adapter. Thank you!

At the front desk I was charged $102 and some change but when I look at my bank statement it said $117 and some change when I return the truck I told the guy what it said on my bank statement he said well that's not what I have here which they charge me $28 dollars and some change.I dont think that's right I hope this doesn't happen to somebody.

I made a reservation online and also checked in online but still spent another good 15 minutes for the guy to process. Reserved a furniture dolly but none available when I picked up the van. The guy at the desk said the tank is full but in it wasn't only 3/4 full (felt cheated). Went to Uhaul at Rosemead and Mission to pick up the furniture dolly the guy said he has one. Again, waited for another 10 minutes for him to look in the his computer then told me that there is one available on site but for reason he could not rent it out. You guys should re-train your employees. They're almost USELESS.

One person was working at the place. The worker was very nice and very professional but had way to much on his plate. I have used U-Haul for years but if they are going to be understaffed and over load the employees, I will do business else where

The clerk handed us the car without clearing the boxes, with seven bags of carpet inside, and then the whole store was only one person, so it was handled very slowly

Not

Thank you to the Valued employees at this location!

Great customer service and very friendly thank you

Very friendly staff

Pedrol was very helpful great service attendant

the staff is not friendly

Excellent service thanks

The gentleman who help us was very nice and helpful.

One thing very unsuitable, they didn't unlock the track locker and made us lost the time and mileage rate, feel sorry that.

Nothing

Everything was great. Thank you

Wouldn't recommend U-Haul to any friend or family member. During my entire interaction employee failed to mention that there was a charge for using the after hours program you have, I even asked and was told no. Then low and behold the next morning after returning item after hours there was a $20 charge!! I made sure to tell everyone I know about this so that they wouldn't fall suckers to what seems like a Convenient feature but really is just a way to rob people of money.

Continue being attentive to customers. I received great service for my first time using uhaul. Definitely gave me a good impression of how organized the process was.

Employees are so friendly!

Employee that handle was very knowledgeable and friendly. Good experience all around. Thank you

Have your rentals Gased Up & ready to go & please inform your customer's up front before releasing the equipment about the gas especially if your renting them on very Low gas because my bill was $92 and some cents but then after requesting 2 speak with a supervisor it dropped to $42 and some cents and this only happened bcse I raised my voice in concern otherwise the rental would have cost me just about $140 & that's including the $40 I put in gas after getting it with only 1/4 filled. This experience was Truly just sad : 1st - I had cash on me & was told I needed 2 have CC 2nd - Computer's kept acting up I arrived in store about 8:50 am or so & was finally able 2 leave at 10:15 am 3rd - Vehicle only had 1/4 tank of gas 4th & Final - Was told that the $40 I put in gas was going 2b my loss & on top of that my bill was $92 +. I hope you can understand my Frustration about ever even considering using or recommending your company again 😪😪😪😪😪 😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪😪 as a customer 2 me CUSTOMER SERVICE should really b top Priority & in this case it FAILED BAD. I sincerely hope that this never occurs 2 anyone else bcse it just left me in SHOCK

As a business, it was well. Thankfully last minute due to another Uhaul locations error, I was able to come to this location & pick up a truck for our move. The associates were well knowledgeable & helpful. They made the rental process quick & smooth. As well as the truck transition, easy.

It seems like a busy location because it's open on Saturday. I used the same location two weeks prior. The employees are always working hard. Trucks and trailers are coming in and out and people are lined up for LPG. The guys do a great job.

The customer service was above excellent.

Besides my reservation being moved over and over again I was very displeased with uhaul. I was supposed to pick up in Pico Rivera at 7am then one day before call me to tell me Santa Fe springs at 11 because they have no trucks. Then at Santa Fe springs at 11 im there with no truck because they didn't return it. So now I'm late, and I have no truck. Finally uhaul gets a truck but it's all the way in El monte. So I was late for everything. Won't book through uhaul again.

I want to give a huge thank you to Pedro that help me thru the hole process he was very professional and courteous great customer service thank you thank you..

Everything was great! The store did have an issue with the credit card machine. Without that hickup, everything else along with the Manager was the best!

I went over my order list at least three times in the whole process. They charged me an additional order of 6 furniture pads, please credit my account for the extra order of $5 which I did not order. Thank you.

Customer service was very good.. the employee that helped me was pedro zaragoza. Very friendly, very polite, & very helpful I would definitely rent at this location again. Only problem I have it with the online reservation process.. I made a reservation the nite before at a different location because it said the el monte one didn't have any available trucks so I made it at the pico Rivera location only to get there & be told that they couldn't rent to me because I was just outside of the 5 mile area & was sent back to el monte location where pedro took care of me. It shouldn't let u reserve if there not gonna let you rent because of there 5 mile policy

Quick and great service

The location was fine, but the 24/7 mobile app did not alert me that this center was closed for drop-offs due to COVID-19. If it wasn't for the employee at the location to direct us to the nearest drop-off center, we'd be sitting ducks. Fix your app please, otherwise don't even offer the service. Just ridiculous.

I was charged a $25 cleaning fee when I didn't use the box portion of the truck and had cleaned out the cab.

Not lie to customers

Mr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.

Staff was rude at check in, but were very nice and helpful after that. Facility looks clean but has roaches. Checkout process took far too long. And could never speak with staff onsite for help