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Janet R.Customer Reviews for U-Haul Moving & Storage at Fort Polk Entrance Road
Testimonials From Recent Customers
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keep up the good work
Craig A.Great customer service and friendly staff. The owner And employees take care of customers and help finding the most economical and safe way to rent trucks trailers and storage.
Christopher B.Can't never get my deposit back on time
Nanette T. | Overall ExperienceEverything was fine, no improvements needed. However, doing everything online you still have to do a bunch of stuff once you get there
Judy J.No hassle, very helpful, was in and out with everything I needed with very polite and friendly staff
Derek L.Great customer service!
ANGELA L.Thanks yall
Jennifer W. | Overall ExperienceMy storage unit leaked I put my stuff in there came back 8 months later everything all molded up I lost a lot of good stuff because of U-Haul just the way it is I could try to sue y'all and go up against y'all but I'm not in all that it's because I'm old lady just trying to make it please fix it so it don't happen to somebody else
Deborah D. | Overall ExperienceThe 15' truck I received had damage (couldn't know how extensive from ground level) to passenger side front corner of mom's attic patched with some sort of duct tape so I noted it on Uhaul's pre-inspection form. Unfortunately, I didn't realize until time to load that the patch did not prevent water intrusion so I had to dry & clean the entire mom's attic surface prior to usage. Since the forecast didn't predict rain, I loaded the truck, as normal. After arrival to my destination, I discovered many of my boxes were wet simply because we had a heavy frost overnight between loading & leaving for my destination & the melted frost intruded through the severely damaged & poorly repaired mom's attic. I request that Uhaul require at least 1/2 or 3/4 of tank filled prior to drop off. I received my truck with 1/4 of a tank & I find it nearly impossible to predict how much fuel I need when filling enroute to leave such a risky low level upon return. It is a ridiculous change in policy from the full tank return policy of “yester-yearâ€. I left the tank just over half full even though it cost me extra, simply so I wouldn't “flame out†before arrival to my destination. Thanks for considering my rants & recommendations.
Douglas F.Great service. In and out in no time.
Virgil J.The truck was clean and served my purpose very well but, the truck's steering did not return to center. This condition made it cumbersome to drive. I would of hated to drive it for a long distance. Other than how it steered everything else was very good!
Joshua R.The guy at the counter was an ass. He acted like I should have known exactly what he was asking without elaboration, multiple times. For example, he asked what I would be towing on the vehicle trailer, I began to answer "A small truck from Missisippi close to the state line." Before getting halfway through my sentence, he cut me off and said "year make and model" with a rude tone, as if I should have known exactly what answer he wanted. The entire time he acted as if I was in the way. When I asked about returning after hours, he vaguely and almost reluctantly told me "You can try. Go to this website and drop the keys in the box." If he is so annoyed by his employment decision, he probably should fix his own life rather than treating customers like an inconvenience. The best way I can describe his attitude during the entire encounter would be "eye rolling" if that makes sense.
Levi F.Nothing. Everything from pick up to drop off was simple and went real smooth.
Christian E.Nothing to improve but shoutout to the young lady that assisted with my auto transport pickup. She went out of her way to ensure that the pickup was a positive experience for me. It really set the tone for a positive start to my travels.
Raymond A.Very Helpful
Michael L.The gentleman was able to help me quickly into a rental when my original rental was out of order. There was a complication with roadside getting the rental set up but everything was taken care of quickly in this location. Excellent service.
BELINDA W.Very friendly service; no issues
KELVIN I.Bigger parking area
KELVIN I.online sites are slow
Ted W.Have not gotten confirmation that the truck was returned or a receipt
Bryan W.Great
Catherine H.The fees and rates are too expensive.
Quinntayja Y.Had over 5 issues. Two were huge safety concerns.
Kevin A.Great staff with a great attitude. Good customer service.
Mar C.I showed up for noon reservation at 1145, but the truck was ready for me. Paperwork says I received vehicle at 11am. I didn't end up receiving all equipment until 1215- furniture and appliance dolly which I reserved were originally missing, as well as missing a rubber piece for the chains on vehicle tow. Gentleman was helpful and quick to remedy all these issues, but I wasn't ecstatic about the paperwork saying I receiving all my equipment with rental starting time of 11am.
Daniel W.More space to park the uhaul
LOGAN R.Need more accuracy in fulfilling rental request, need to have more hand trucks available, and need better communication prior to pick-up date. U-haul failed to fulfill my request, struggled to communicate changes, and did the bare minimum to rectify the problem they caused for me. Requested a 15' truck with hand truck/dolly. Told the day before pickup that no hand truck/dolly available but definitely 15' truck. One hour before pickup time received a text saying 15' truck actually not available but a replacement was available 1.5 hours away.
Greg C.The lady who checked me in for my rental seemed very clueless I didn't feel confident renting with hee. But the Manager Rick was great
Angela J.Crystal was very friendly and easy to work with.
Jake T. | First ImpressionsWill definately use you again.
Emily L. | Overall ExperienceExcellent location and the staff were very helpful!
Michael D. | Overall ExperienceQuick and easy rental, plus the contract was explained very well.
Michael D.Great location and easy to access from the main gate.
Michael D.Absolute disaster the whole rental process. Uhaul is borderline criminal how they fail to take care of their customers if it isn't something they want to take responsibility for
George B.Wonderful customer service. This location is near an army base and its very busy. They only had one staff member. The wait was very long but she was very polite but definitely overworked
Monica R.Very nice lady.
James W.Parking lot is extremely small and makes it difficult for maneuvering large truck.
Jeffrey D.Everything was just what we needed.
Stephen D. | Overall ExperienceOrdering the unit online was easy and completing the transaction at the store was fast and stress free.
Michael D. | First ImpressionsNothing, just keep what you're doing, uhaul and customers are like peanut butter and jelly, they are meant to be together. JW
Charles W.The person was so helpful with everything
SANDRA D. | First ImpressionsNothing. The service was excellent
SANDY D.My experience overall with UHaul was very unpleasant. Only the drop off was seamless. The rest was a disaster and made my moving very stressful. This was not specific to this location, just UHaul in general and the sorely lacking customer service
JANE P.Keep your employees very caring Love Mrs.Crystal and just meet the Lady for the first time.
Tammy L. | First ImpressionsGreat staff even reminded me of discounts
Erick D. | First ImpressionsEverything and everyone very nice
GARY E.Great staff that provided a positive experience.
TIMOTHY T. | Overall ExperienceGood Job 👍🏾
Thomas H.It needs Cruise Control, USB plug-ins.
Richard Glen S.Everyone was very polite and professional. I enjoyed my experience; it was very pleasant and no hassles.
Kimberly B.Very warmly welcomed!
TIMOTHY T. | First ImpressionsStaff is super helpful and friendly, never used storage before but it was easy and helpful on our journey.
AMANDA STERLEENE P. | Overall ExperienceReally dirty units and not maintained well. Flooding issues in front of some units
Alexandra M. | Overall ExperienceNinguno
ANTONIO R. | First ImpressionsVery good people to work with help you all the time. good pleace.
Terry P. | Overall ExperienceGate malfunctioned while we were there and stayed open. This is a concern.
Stephen D. | First Impressionsgreat friendly staff and very helpful and fast.
Terry P. | First ImpressionsVery friendly helpful and courteous. Made the experience easy. Clean area and gave me sense of comfort to put my stuff and secure it here.
justin r. | First ImpressionsWe had mice get into our storage. I get that it is common but was thinking uhaul could provide inside unit control as I know they do outside of units. Might help with infestations facility wide.
Sarah C. | Overall Experienceyou guys were great, especially having to operate without power do to the damage sustained from Hurricane Laura.
joe m. | First ImpressionsDebra was excellent. Very courteous and helpful.
DANNY A. | Overall ExperienceI had a wonderful experience with you guys and would refer family and friends you guys is awesome!!fortpolk entrance you guys rock!!
Tosha W. | Overall ExperienceNice experience, keep up the good work!!!👍
Luis G. | Overall ExperienceMr. Rick is a Over the top customer service person everything that I coulda had a question about he had a short to the point and full of information answer. Made my time in the office minimal .
Jeffery L. | Overall ExperienceOur unit was not secure from pests. The unit had lots of openings that let in ants and roaches. When we were cleaning out the unit, feces was found. The staff was unhelpful and poor in customer servic
Jennifer R. | Overall ExperienceGreat!
Shaunda T. | Overall ExperienceIt is good.
Kyungwon P. | Overall ExperienceExcellent customer service!
JAKEISHA H. | Overall Experiencetoo expensive, $94 a month, had to use a specific UHaul lock in the storage unit because supposedly it can't be destroyed with a lock cutter, such BS. What's the likelihood of that occurring.
Claudio D. | Overall ExperienceThis facility was perfect for what I needed
Austin C. | Overall ExperienceSent to the wrong drop off site with no storage. Went to a new location where the computers were down. The customer in front of me cancelled his rental and I was stuck dealing with someone incompeten.
jesse b. | First ImpressionsNice facility
mahlon/rosa r. | Overall ExperienceWell pleased with your business. Keep up the great works.
BARBARA J. | Overall Experience