Customer Reviews for U-Haul Moving & Storage at Florida Blvd

4,372 reviews

13151 Florida Blvd   Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

(225) 272-9335

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(225) 272-9335

13151 Florida Blvd
Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

LaTonya Dennis 
Rating:
5.0

I found the location efficient and friendly!

Mary DiBenedetto 
Rating:
5.0

These guys are great! Always nice and make the process go as fast as is possibly can! I love using this uhaul.

MATTHEW REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Robert Benton 
Rating:
5.0

Friendly, professional staff.

Forrest Conley 
Rating:
4.0

Customer did not leave a comment.

Timothy McCall 
Rating:
5.0

Customer did not leave a comment.

Kimberly converse 
Rating:
5.0

Customer did not leave a comment.

Sunny Lee 
Rating:
4.0

I recommend people coming to yall

kurt bell 
Rating:
5.0

Easy drop off and friendly.

Gerard Mizell 
Rating:
5.0

Customer did not leave a comment.

Thomas Mackey 
Rating:
4.0

Customer did not leave a comment.

joseph Landry 
Rating:
5.0

Customer did not leave a comment.

marshun hawkins 
Rating:
5.0

Customer did not leave a comment.

Aaron Brown 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Varise 
Rating:
5.0

Customer did not leave a comment.

april Dunbar 
Rating:
5.0

Customer did not leave a comment.

Frank Bartley 
Rating:
4.0

Nothing . Very easy to ring on line and did a chat and talked to an agent ... very nice and accommodating!

Claire Major 
Rating:
5.0

Thank you

Kevin Hunzeker 
Rating:
3.0

I used the no contact pick up option and it took a while before my equipment was available on the app. Then the first truck I got, the door would not close fully and I had to drive it back to the location while holding the door closed so that I wouldnt fall out of the truck. The second truck that they swapped out for was okay, just burns gas alot faster and the needle moves alot which makes it hard to return the truck with the same gas level. I only used it for a few miles to move decorations from my home to a hall for an event.

Dominique Lollis 
Rating:
1.0

Pick up process was terrible

Kenysia Wynn 
Rating:
5.0

Grea t people to deal with.

Ronald Jervey 
Rating:
5.0

Customer did not leave a comment.

Dacious Stein 
Rating:
5.0

Ty.

Bairon Pena 
Rating:
5.0

Customer did not leave a comment.

Cynthia Dickerson 
Rating:
5.0

The staff here were so nice and helpful.

Rebecca Johnson 
Rating:
5.0

Much better than budget

MICHELLE FORD 
Rating:
5.0

Customer did not leave a comment.

Drenicka Fisher 
Rating:
5.0

Customer did not leave a comment.

Jason Garafola 
Rating:
5.0

Customer did not leave a comment.

Dwayne Benoit 
Rating:
5.0

Very professional and knowledgeable crew. I'll be back.

Leslie Martin 
Rating:
5.0

Customer did not leave a comment.

Dameon Johnice 
Rating:
5.0

Customer did not leave a comment.

KERRY LOCKETT 
Rating:
5.0

Have rented uhaul numerous times. This was the best experience yet! Thank you!!

Grayson Zeagler 
Rating:
5.0

Customer did not leave a comment.

takiyra harris 
Rating:
5.0

I have never had a problem with this location, they are very friendly

Jacquelyn Varise 
Rating:
5.0

Customer did not leave a comment.

Melinda Brencick 
Rating:
5.0

Customer did not leave a comment.

Jesse Martin 
Rating:
5.0

The employees at the location I went to were very helpful and understanding. I will be back if I need to

Jeffery Jerkon-Smith 
Rating:
5.0

Professional & friendly service. Representative was very helpful explaining terms of contract , reviewed operation of vehicle, inquired of additional moving supplies needed. Store very clean & orderly with wide range of equipment needed to make moving and packing easier. Only thing please let others know if they are ordering on line that they will need actual drivers license, when they come in for pickup ,no digital drivers license accepted. I recommend U Haul for your moving source, dependable, clean & reliable vehicles, best prices and quick professional service when calling.

lily thompson 
Rating:
5.0

Local representatives were helpful and courteous. Appears that work was good quality. I'm not sure that the hitch is well suited for my vehicle because it sits quite low below the bumper.

Warren Hull 
Rating:
3.0

Had a resevation at 7650 airline hwy to find out when i get there is no appliance, furnature dolly. i was allowed to reserve it but they did not have. this put me in a bind. asked attendant if they could help me find another store with the needed dolly and was told no. after sitting out in parking lot making phone calls to find another 26' truck at 13151 flordia blvd when i get there i was told again no dollies, so i look around in lobby area and see appliance and furnature dolly and ask about them the attendant their did not know they had dollies in there own lobby.In the end i was able to get done what was needed after the aggravation of dealing with a poorly run business

jonathan badeaux 
Rating:
5.0

Customer did not leave a comment.

Shana Rose 
Rating:
5.0

I am totally satisfied with the service provided to me.

Robert Harris 
Rating:
5.0

Try to increase employees understanding and concern in your customer service area towards your customers. I never spoke with an interested employee until I got to the actual facility. This is really bad for the majority of your customers as they don't know the business and are at the mercy of others who just don't care. Thankfully I have been in the business and could maneuver around the stumbling blocks of your customer service area. The general public cannot. They wanted to send me on an additional 50 mile journey to drop off the vehicle when the drop off was only 1 mile from my destination. Thankfully someone at pick up knew how to play the system and get it back to customer friendly and that is why you got a good recommendation in this survey!

Steven York 
Rating:
5.0

Customer did not leave a comment.

DON WALKER 
Rating:
5.0

Customer did not leave a comment.

EVELYN SMITH  |  First Impressions 
Rating:
5.0

Your perfect

Sophia Corbin 
Rating:
5.0

Customer did not leave a comment.

DERRICK Johnson 
Rating:
5.0

Customer did not leave a comment.

JMarius LaMotte 
Rating:
5.0

Customer did not leave a comment.

JMarius LaMotte 
Rating:
4.0

The vehicle could have been cleaner. I had to wile the windshield off to see out of it

dwayne woodard 
Rating:
5.0

Customer did not leave a comment.

GERALD SIGERS 
Rating:
4.0

Customer did not leave a comment.

Jason Sentilles 
Rating:
5.0

Trailer had medium size dried mud chunks inside, I swept out in a few minutes and no issues

Willis Potts 
Rating:
5.0

No suggestions Great service

Ray Sturdivant 
Rating:
5.0

Nothing y’all the best

James Johnson 
Rating:
5.0

Customer did not leave a comment.

Patrica Clark 
Rating:
5.0

Customer did not leave a comment.

Emily Jarreau 
Rating:
5.0

Customer did not leave a comment.

Robert Thaxton 
Rating:
4.0

The vehicle's wheel alignment was off, making it inconvenient for a smooth long drive.

Pihilla Premasinghe 
Rating:
5.0

Customer did not leave a comment.

jeremy robinson 
Rating:
5.0

Customer did not leave a comment.

Valerie Moyo 
Rating:
5.0

Customer did not leave a comment.

DANNY DAVIS 
Rating:
5.0

Seriously y'all can rent the balls for the trailer attachment instead of $30 to buy maybe $7 to rent

LEDARRIEN KNATT 
Rating:
5.0

Great friendly fast professional service

GALEN SEALS 
Rating:
5.0

Nice customer service

Carrie Haynes 
Rating:
5.0

Make sure all the lights a working on your equipment, the police department stopped me two time because the lights on the trailer was not working correctly

ALBERT FARRIER 
Rating:
4.0

Customer did not leave a comment.

AUSTIN CHUNCEY 
Rating:
5.0

Customer did not leave a comment.

Mary Samuel 
Rating:
5.0

Un servicio rapido facil y eficiente con equipamientos que superan ampliamente las espectativas del usuario ,gracias por existir

SERGIO VARELA 
Rating:
5.0

Customer did not leave a comment.

Vanessa Collins 
Rating:
5.0

Customer did not leave a comment.

Herman Matherne 
Rating:
4.0

Have agent walk thru inspection w/ customer.

CARLINE MARY 
Rating:
1.0

Terrible

Carlos Curtis 
Rating:
5.0

Don’t know.

Debra Freeman 
Rating:
5.0

Drop off was an absolute breeze. Couldn't ask for any place better.

rachel bridges 
Rating:
5.0

Everything was great

Daniel Milinare 
Rating:
5.0

Customer did not leave a comment.

Dennis Calmes 
Rating:
4.0

Customer did not leave a comment.

Ashley Williams 
Rating:
5.0

Customer did not leave a comment.

heather Lemoine 
Rating:
5.0

Customer did not leave a comment.

Avril Doucette 
Rating:
4.0

Installed super fast!!!!

Janet Armstrong 
Rating:
5.0

Toni is queen! She made everything and experience awesome!

TIFFANY GURGANUS 
Rating:
5.0

I waited for a hitch to be installed and they had the job done incredibly fast! Friendly service as well.

Joe Baustian 
Rating:
4.0

The first rental broke down but I was giv

Denise Valenzuela 
Rating:
5.0

Customer did not leave a comment.

Gretchen Morgan 
Rating:
5.0

Customer did not leave a comment.

Judy Carr 
Rating:
5.0

Customer did not leave a comment.

Roger Guitrau 
Rating:
5.0

Customer did not leave a comment.

Clayton Strong 
Rating:
5.0

Customer did not leave a comment.

Jennifer Freeman 
Rating:
1.0

The staff at this location were amazing. The rating is only for U Haul as a whole. My box was shipped to the wrong location: after entering my new address where the box would be delivered, the U Haul website decided the box should be shipped to Houma and then, from there, delivered to my house. At the time, I was unaware how far Houma was from my location as I had not lived in the area before. The staff at this location were incredibly helpful, but due to the U Haul website failing to choose the correct delivery location, there was very little they could do to get my box to me on time. Eventually someone did personally retrieve my box and deliver it to me, which I very much appreciate. U Haul also never paid me the $50/day that was promised if my box was delivered late (it was delivered 4 days late). I do not feel I can trust U Haul with moving again because of the late delivery and because they did not follow through with their promise of $50/day for each day it was late. I would be willing to change my rating if someone from U Haul corporate could contact me about this issue and compensate me for what happened.

Jessica Pitz 
Rating:
5.0

Keep doing what your doing, the two staff that I dealt with treated me like a King. Amazing Customer Service. Will absolutely use and recommend UHaul and this location again.

Kevin Phillips 
Rating:
5.0

Customer did not leave a comment.

Xavier Martinez 
Rating:
5.0

Customer did not leave a comment.

Clayton Strong 
Rating:
5.0

The back wasn't so clean on the rubber mat and inner doors had mud.it could have been pressure washed

Marsha Flowers 
Rating:
5.0

Awesome customer service, movers did an amazing job definitely would recommend to anyone

JESSICA JAMES 
Rating:
5.0

Customer did not leave a comment.

Shana Rose 
Rating:
3.0

Equipment obviously doesn’t get inspected when it’s brought in. I had a trailer reserved for two weeks. Go to pick it up and one tire is like new the other was pretty worn and had a gash in the side. Manager wouldn’t let the team swap the wheel and tire with one on another trailer. That also had one good tire and one crap tire. U-Haul as a whole needs a better maintenance/PM program.

James McCracken 
Rating:
5.0

Customer did not leave a comment.

Tiffiane Boagni 
Rating:
5.0

Customer did not leave a comment.

Mike Fountain 
Rating:
1.0

Whenever I go, I have to ask someone to allow me to access my storage. I had to wait on them one time they never showed up. No lightning in the storage and is extremely hot.

Mary Lang  |  Overall Experience 
Rating:
3.0

Wish there was 24 hrs access. Not everyone work hours are the same

Shanice Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carveshia Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS ILGENFRITZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laquandrick washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquita Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK BARTLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Bush  |  First Impressions 
Rating:
5.0

The 10 by 10 storage I got was very roomy thanks

Eric Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wilma McNeal  |  Overall Experience 
Rating:
1.0

Did not have a utility dolly when we paid for it. Did not have a lower level storage unit when we made our order. They moved us upstairs and the location in baton rouge wasn't the friendliest .

Stan Hibbard  |  First Impressions 
Rating:
5.0

I utilized (2) 7' × 26' storage space , one for 11months and the second one for 8 months. Everything was still in track from day one, down to a half a load wheat bread sealed in a bread storage container still good (no mold) after being in storage for 8 months, however we didn't eat it because of safety precautions. No roaches or rats debribs!!! Very please how well kept my belongings are. Thanks Mr Kevin and staff at 13151 Florida Blvd Baton Rouge, La

HELEN HILLIARD  |  Overall Experience 
Rating:
5.0

They are caring and very helpful I will tell others about them.

sharon bindon  |  Overall Experience 
Rating:
5.0

Didn’t allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable

Jas Starks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN'TAVIA TURNER  |  Overall Experience 
Rating:
5.0

Great job

tewanda rosaya  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tewanda rosaya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juna Johnson  |  Overall Experience 
Rating:
5.0

Mr Kevin Nd Staff are Great never had a problem 100

Colette Montgomery  |  Overall Experience 
Rating:
5.0

Mr Kevin Been nice Since I moved in a storage unit 💙💙

Colette Montgomery  |  First Impressions 
Rating:
1.0

I left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren’t exposed to mold.

Jada Stephenson  |  Overall Experience 
Rating:
1.0

I felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.

brandie rojas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARILYN DILLARD  |  First Impressions 
Rating:
5.0

Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.

ruth wilburn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Espinosa  |  Overall Experience 
Rating:
3.0

Expensive for conditions.

Sabrina Wilson  |  Overall Experience 
Rating:
5.0

Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment

MICHAEL BLANTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Espinosa  |  First Impressions 
Rating:
5.0

Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰

Lakeisha Stewart  |  First Impressions 
Rating:
5.0

Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.

Annie Taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shameka Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha Clayton  |  Overall Experience 
Rating:
5.0

The service was great and I had no problems.

Donnell Jenkins  |  Overall Experience 
Rating:
5.0

Excellent Service

Helen Hilliard  |  Overall Experience 
Rating:
5.0

I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work

Vidal Tinnion  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful.

Donnell Jenkins  |  First Impressions 
Rating:
5.0

everything was great, no complaints

William Legg  |  First Impressions 
Rating:
5.0

The customer service was always outstanding and very courteous

PHAON DUNBAR  |  Overall Experience 
Rating:
5.0

Awesome manager!

Jeffery Brackeen  |  First Impressions 
Rating:
1.0

The advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.

Diane Hebert  |  Overall Experience 
Rating:
5.0

The staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)

Brigitte Kleinpeter  |  Overall Experience 
Rating:
5.0

Very efficient and great customer service.

shavon nelson  |  Overall Experience 
Rating:
5.0

Great !

JAMES ROUNDTREE  |  Overall Experience 
Rating:
5.0

Great

JAMES ROUNDTREE  |  Overall Experience 
Rating:
5.0

Tkanks

DENNIS MILLA  |  Overall Experience 
Rating:
1.0

They sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.

Matthias Scott  |  Overall Experience 
Rating:
1.0

My storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!

Christina Collins Zakes  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Propane

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