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Don C.Customer Reviews for U-Haul Moving & Storage at Florida Blvd
Testimonials From Recent Customers
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Staff was really sweet .
kenyata L.ND
Jean W.Roaches were everywhere! ...I used ur truck to make deliveries for my small business and I had to use extra milage to go back and pick all my deliveries because roaches from your truck got in my deliveries. I lost hundreds of dollars renting from uhual and my reputation for my new business is completely ruined!
Ashley B.Dropped off after hours. My only complaint is regarding you online site. I reserved my truck online and even utilize your APP. I received an email when I made reservation but could not locate reservation online. When dropped off my app indicated I had no rental in file.
Clifton B.This location put a trailer on our car that was not even the correct trailer!! It did not match the # of the trailer that was on our paperwork. And we didn't know it until we returned it. Therefore...if we would have been stopped by a cop - we could have been charged/arrested for having a stolen trailer because it didn't match the paperwork. This location just put a random trailer on our car! When we dropped the trailer off in O'Fallon - they were appalled that this was done by this location.
DANNY D.I was stuck on the highway in a thunderstorm with a no working windshield wipers I was definitely afraid for my life with no want to call I didn't even get a discount for my pain and suffering.
nicole R.I made the reservation for 26 ft truck I went to pick it up I was there for 2 hrs then they told me the truck is not available I have to go to another location
Mohammad H.Love these guys never a problem
Katika G.Everything was good
Taiwo A.Fire employees and hire others that are not racist towards the Hispanic community. The employees there were really rude to my dad, and made fun of him.
Natalie C.The first location at Madea Car Care in Baton Rouge was very disappointing. I don't understand how a GUARANTEED RESERVATION turns into a MAYBE GUARANTEED RESERVATION. Because my truck wasn't there when it should have it ended up costing me an additional $300 for labor. Uhaul should not offer a GUARANTEED RESERVATION option much less charge a fee for it if it simply isn't truly GUARANTEED
Juan B.the trailer fail me on the highway, the bearing was totally destroy, have to waste 3 hours of my time.
ElioSr V.Customer service was excellent. They were very busy and stayed on task while still being friendly and efficient.
Angela P.I'm not a smoker had cigarette ashes in the vehicle the lady that runs that office is rude, she has a nasty attitude both times coming to the location. Doesn't explain anything but very little detail. Will go out of my way before coming to this location or anything close to this location
AUSTIN L.Excellent service, And sympathetic
PRESTON M.the only problem is too expensive for renting the unit for 4 or 5 hours and the contract does not come in Spanish
ZEFERINO P.Very helpful and great customer service.
MONA C.I dont like the "we will get to you two days before your move" flexibility but I understand it.
Jeff P.Please give me a call about my uhaul experience 225-892-7456 Our 3 hour wait on side of the interstate was not an experience I expected with 98 degree temperature. An entire travel day and a scheduled appointment was missed I would like to be compensated for this hindrance by uhaul Dr. Kimberly Paul
Kimberly P.Great guy at the counter. Very professional and courteous. Knew what he was doing and expedited the transaction.
STEVEN L.Please check everything under the hood before renting out equipment.
Kanetria P.Keep up the good work
Darryl C.Make sure all the trucks are in good and safe running condition!!!
Maynardo G.Was given a truck with a tire that was completely bald. Tire was "supposedly" inspected and "passed". The tire blew on the interstate with a completely loaded truck. DO NOT RENT FROM HERE!!
Trevor B.Uhaul canceled my reservation 1hr before I was scheduled to pick up the truck before a big move out of town bc the vehicle wasn't available as promised. This is the second time they've done this to me in 2 months.
Ryan G.Avoid overcharging customers and refund the overcharge!!! I'm disappointed that you all neglected to refund me an overcharge and then claim that you didn't do it when the charge is visible on my bank account!!
tanisha H.Make sure that the truck is available when you go to pick it up
Avor S.Very nice people working there.
Thomas W.Na
Michael D.The employees were very friendly and helpful.
Marcella F.I'm old and a little retarded with cellular technology....I can make a call to reserve a truck and that is about all....I think you get the picture... Thanks,
john T.Nada
Thomas W.GOOD SERVICE
Carlos T.Super fast and friendly service!
Bethany M.Just like clock work
Gregg C.Quick, easy, pickup and return! Great experience
Alfred K.Nothing!! Both of the employees went above and beyond to help us!! We needed a miracle on yesterday and they provided one for us!! Thank you so much!! I don't recall their names but they were working the am shift on yesterday sometime between 11am and 12 noon. Forever grateful and trust me that I will highly recommend your store to anyone who is in need!!
BOBBY R.Customer support was extremely helpful and knowledgeable.
Dahlia T.Reservation means very little because there was still issues with availability. The rental place stopped answering phone and communicating when they did not have the rental. They could've kept customers informed instead of causing panicking about time delays with a multi state move. Rental truck had a leak in the cab from grab handles when it rained during travel. This was the worst experience.
Timothy M.Thanks for accommodating us at à last minute. Service was great. Thanks to personnel at Airline branch for making the connections
Edina H.There needs to be more moving blankets in stock. The website only allows you to book blankets in 1 dozen amounts which is way more than most people need but people take them because that is what they requested leaving others needing blankets too with very few available. we could only get three of the 12 we paid for.
Beau D.Employees were fantastic and easy to get along with! Made the entire process very smooth.
Don M.Extraordinario servicio al cliente
Gary S.They are caring and very helpful I will tell others about them.
sharon b. | Overall ExperienceKevin Heltz Sr is just absolutely AWESOME. He is the owner and General Manager and the customer is absolutely number one with him. After a day of getting the run around with two other Uhaul sites Kevin gave absolutely great service to me and set me up for the truck and he was able to set up the car carrier at his place instead of me having to go somewhere else like online Uhaul had me going. When we came back the next day he attached the car carrier and we loaded the car and he secured it for us. Can't say enough great things about Kevin and his location.
Brett S.The service was top notch the overall process was organized and very efficient! I am thankful.
Renata N.The person who helped me, who was actually the owner, couldn't have been more helpful or friendly and got my daughter and I's trip off to a great start. He went over and above what we expected and it was much appreciated.
LEE W.Didn't allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable
Jas S. | Overall ExperienceAmazing!
Marcus A.Friendly and helpful staff!
Thomas C.Nothing great experience
SHEILA H.The pick up location was very impressive.
Joseph G.The two young men that were working that day went above and beyond to be helpful. Great customer service.
Maria M.Great job
tewanda r. | Overall ExperienceMr Kevin Nd Staff are Great never had a problem 100
Colette M. | Overall ExperienceMr Kevin Been nice Since I moved in a storage unit 💙💙
Colette M. | First ImpressionsI left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren't exposed to mold.
Jada S. | Overall ExperienceI felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.
brandie r. | Overall ExperienceWow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.
ruth w. | Overall ExperienceExpensive for conditions.
Sabrina W. | Overall ExperienceSeveral of the employees i remember from 10 years ago when i moved away. This says much about the work environment
MICHAEL B. | First ImpressionsOwner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
Lakeisha S. | First ImpressionsEverything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Annie T. | First ImpressionsThe service was great and I had no problems.
Donnell J. | Overall ExperienceExcellent Service
Helen H. | Overall ExperienceI would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
Vidal T. | First ImpressionsThe staff was friendly and very helpful.
Donnell J. | First Impressionseverything was great, no complaints
William L. | First ImpressionsThe customer service was always outstanding and very courteous
PHAON D. | Overall ExperienceAwesome manager!
Jeffery B. | First ImpressionsThe advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
Diane H. | Overall ExperienceThe staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Brigitte K. | Overall ExperienceVery efficient and great customer service.
shavon n. | Overall ExperienceGreat !
JAMES R. | Overall ExperienceGreat
JAMES R. | Overall ExperienceTkanks
DENNIS M. | Overall ExperienceThey sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
Matthias S. | Overall ExperienceMy storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!
Christina C. | Overall Experience