Customer Reviews for U-Haul Moving & Storage at Florida Blvd

4,444 reviews

13151 Florida Blvd   Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

(225) 272-9335

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(225) 272-9335

13151 Florida Blvd
Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Kevin, the store manager, is very helpful, kind ,and professional. We rent trucks from him for a landscape business and to haul trailers. We tried it out to see how it would go, and we really liked it and will use this service whenever we are in need of a truck.

gloria r 
Rating:
5.0

Customer did not leave a comment.

Kurt B 
Rating:
5.0

Although the truck had signs of wear and tear, it was clean and ran very well. That being said, the most important part of our experience was the exceptionally helpful and professional experience throughout the entire event. This site has absolutely earned my loyalty and business.

John T 
Rating:
3.0

Customer did not leave a comment.

Marquitta H 
Rating:
3.0

Female employee needs to be more friendly and courteous to customers. She was rude!

Vera D  |  First Impressions 
Rating:
5.0

Been quick a few U Haul.. but this was best !! Outside and inside employees when out there way to help us in all heat offerings water to all customers

Thelma C  |  First Impressions 
Rating:
5.0

Thanks for your patience!!!!

MICHAEL C 
Rating:
5.0

Great, quick service.

Sophia B 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Great service

PAMELA C 
Rating:
5.0

Customer did not leave a comment.

jamese p 
Rating:
5.0

The greatest experience ever.

Ellis P 
Rating:
5.0

Customer did not leave a comment.

Valencia S 
Rating:
5.0

Customer did not leave a comment.

Todd H 
Rating:
5.0

Customer did not leave a comment.

Harold M 
Rating:
5.0

Keep up the good work!!!

Courtney K 
Rating:
2.0

Have better customer service. The lady at the front desk had a horrible attitude and very rude. Also the U-Haul service engine light was on and water was inside the doors

KIERA S 
Rating:
5.0

Staff is customer courteous /friendly II would Help that Windshield are clean to Not impede Driving Visibility Air conditioning did not Blow cold while vehicle was at idle. Wasn't effecient until Vehicle was moving at higher speed !

craig b 
Rating:
5.0

The owner is awesome and all the people are very nice and professional

Charles B 
Rating:
5.0

Lady upfront is always super nice and will do business again soon!

Cory O 
Rating:
5.0

The cargo van was perfect for what we needed it for! It drove easily and was less bouncy than the trucks can be so the stuff being moved didn't move around much at all. The people at the U-Haul facility were very nice as well.

Steve K 
Rating:
4.0

Customer did not leave a comment.

MARK D 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Barron C 
Rating:
5.0

Happy

KEVIN R 
Rating:
5.0

Easy, professional, less than 15 minutes from walking through the door to leaving with the trailer, even quicker dropping it off.

laurence g 
Rating:
5.0

No complaints. I used the website to reserve my rental and when I got to the U-Haul place, the manager, who was working the desk, confirmed my reservation. It was quick and easy. The guy who checked me in once I returned the truck was also great. The whole experience was a positive one.

Jason M 
Rating:
1.0

Horrible experience waited three hours for a reservation that was made in advance. Went to another site as instructed to do by customer service representative, just to find that I can’t get a truck there because the place was closed then went back to the original reservation location the truck I ordered was still not in yet. Called customer service and they finally agreed to allow me to use a truck that was on that lot. Horrrible experience very horrible. I feel as if the entire experience should have been free of charge!

Joy T 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

The owner, Kevin is the star of this operation. He reserved the trailer I needed and helped get it hooked up to my truck. Even though I thought I needed it for a few hours, he made sure the reservation was for a day. Sure enough I needed the trailer over night and I returned right at 10:30 the next morning. What insight! The man knows his business. I have bought moving supplies here and have referred friends and neighbors here. Will patronize his business when I need moving resources. Recommend others do the same.

Alexander T 
Rating:
5.0

Customer did not leave a comment.

brianna s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS D 
Rating:
5.0

I was pleased and satisfied with the service

Kashira S 
Rating:
5.0

Best customer service!!!

LEROY A 
Rating:
5.0

Great staff. Please to deal with.

Forrest C 
Rating:
5.0

The gentleman that waited on us was super kind and helpful. He was the owner of this location.I will rent from this location from now on.

Diane T 
Rating:
5.0

Customer did not leave a comment.

Eydie A 
Rating:
2.0

Smile and not have little attitude would have been better

elijah s 
Rating:
5.0

The staff at this facility is always very helpful and very friendly and easy to deal with thank you so much.

JAMES R 
Rating:
5.0

The staff at this location is always very helpful. Thank you.

JAMES R 
Rating:
5.0

Great staff

Forrest C 
Rating:
5.0

Customer did not leave a comment.

Clayton S 
Rating:
5.0

Very good service people

Thin T 
Rating:
5.0

Customer did not leave a comment.

Keiwon S 
Rating:
5.0

Customer did not leave a comment.

douglas w 
Rating:
5.0

I have always used this location except the very few times I've had to use the one at Airline & Choctaw. That one is a cluster Awful staff. Extremely rude. Very racist against white people.

Suzanne A 
Rating:
3.0

Customer did not leave a comment.

Ralph D 
Rating:
5.0

Customer did not leave a comment.

Buster D 
Rating:
5.0

Customer did not leave a comment.

Ronald D 
Rating:
1.0

Stop having people follow you around when renting the equipment and snapping pictures sending to the owner at the he rental place and nothing was illegal or wrong with the truck upon return. it was said to be abandoned but I was in a store getting items. it was parked away from others so they wouldn't hit the truck. Then the old man at this location wants to know why you renting the truck and what you might need an extension for. It's not his business he is to personal and wants your personal details. I would never rent from them again

Adrian H 
Rating:
5.0

Everyone at this location off of Florida Blvd and South Flannery are very friendly and respectful. The service was excellent from pickup to return. Their vehicles are always clean and very reliable. Keep up the awesome customer service and excellent work.

Johny K 
Rating:
5.0

Keep up the great service!

ALVIN B 
Rating:
3.0

There was bugs inside of van and tire pressure was low. First Van they had my reservation for someone had been smoking inside of Van so they had to change me to another Van but to my allergies I need another Van. Brought back van ask employee what do. They didn’t want to check my van in and he said you on camera so they know you brought it back on the day.

Nekea O 
Rating:
3.0

The location is convenient, but the truck leaked badly.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Mary N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary N 
Rating:
5.0

Customer did not leave a comment.

Christopher F 
Rating:
5.0

I’m not sure of his name but the employee who helped me with my process went above & beyond for me and my children & I will never forget that.

Arianne S 
Rating:
5.0

Customer did not leave a comment.

Pieter C 
Rating:
5.0

Upon arrival, I was greeted upon entering the store. The guys were nice and explained the U-Haul process. This experience was 10/10.

Tametra P 
Rating:
3.0

Customer did not leave a comment.

Chris P 
Rating:
4.0

Very impressed. Some thought to a comfortable waiting area might be considered, but this is a minor point. Thanks for a great experience

Peter D 
Rating:
5.0

Customer did not leave a comment.

Veronica e 
Rating:
5.0

Exellent

GUILLERMO G 
Rating:
4.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
4.0

Customer did not leave a comment.

GREGG D 
Rating:
5.0

Speed up the rental process. They had one employee and 5 customers.

Terrence D 
Rating:
5.0

Excellent service

Jhoan C 
Rating:
3.0

Customer did not leave a comment.

Stephen E 
Rating:
5.0

Customer did not leave a comment.

Chris N 
Rating:
5.0

Excellent customer service backed by quick service. Kudos.

David N 
Rating:
2.0

Customer did not leave a comment.

LaTonya D 
Rating:
5.0

I found the location efficient and friendly!

Mary D 
Rating:
5.0

These guys are great! Always nice and make the process go as fast as is possibly can! I love using this uhaul.

MATTHEW R 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Friendly, professional staff.

Forrest C 
Rating:
4.0

Customer did not leave a comment.

Timothy M 
Rating:
5.0

Customer did not leave a comment.

Kimberly c 
Rating:
5.0

Customer did not leave a comment.

Sunny L 
Rating:
4.0

I recommend people coming to yall

kurt b 
Rating:
5.0

Easy drop off and friendly.

Gerard M 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
4.0

Customer did not leave a comment.

joseph L 
Rating:
5.0

Customer did not leave a comment.

marshun h 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn V 
Rating:
5.0

Customer did not leave a comment.

april D 
Rating:
5.0

Customer did not leave a comment.

Frank B 
Rating:
4.0

Nothing . Very easy to ring on line and did a chat and talked to an agent ... very nice and accommodating!

Claire M 
Rating:
5.0

Thank you

Kevin H 
Rating:
3.0

I used the no contact pick up option and it took a while before my equipment was available on the app. Then the first truck I got, the door would not close fully and I had to drive it back to the location while holding the door closed so that I wouldnt fall out of the truck. The second truck that they swapped out for was okay, just burns gas alot faster and the needle moves alot which makes it hard to return the truck with the same gas level. I only used it for a few miles to move decorations from my home to a hall for an event.

Dominique L 
Rating:
1.0

Pick up process was terrible

Kenysia W 
Rating:
5.0

Grea t people to deal with.

Ronald J 
Rating:
5.0

Customer did not leave a comment.

Dacious S 
Rating:
5.0

Ty.

Bairon P 
Rating:
5.0

Customer did not leave a comment.

Cynthia D 
Rating:
5.0

The staff here were so nice and helpful.

Rebecca J 
Rating:
5.0

Much better than budget

MICHELLE F 
Rating:
5.0

Customer did not leave a comment.

Drenicka F 
Rating:
5.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Dwayne B 
Rating:
5.0

Very professional and knowledgeable crew. I'll be back.

Leslie M 
Rating:
5.0

Customer did not leave a comment.

Dameon J 
Rating:
5.0

Customer did not leave a comment.

EVELYN S  |  First Impressions 
Rating:
1.0

Whenever I go, I have to ask someone to allow me to access my storage. I had to wait on them one time they never showed up. No lightning in the storage and is extremely hot.

Mary L  |  Overall Experience 
Rating:
3.0

Wish there was 24 hrs access. Not everyone work hours are the same

Shanice W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carveshia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laquandrick w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquita A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B  |  First Impressions 
Rating:
5.0

The 10 by 10 storage I got was very roomy thanks

Eric J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wilma M  |  Overall Experience 
Rating:
1.0

Did not have a utility dolly when we paid for it. Did not have a lower level storage unit when we made our order. They moved us upstairs and the location in baton rouge wasn't the friendliest .

Stan H  |  First Impressions 
Rating:
5.0

I utilized (2) 7' × 26' storage space , one for 11months and the second one for 8 months. Everything was still in track from day one, down to a half a load wheat bread sealed in a bread storage container still good (no mold) after being in storage for 8 months, however we didn't eat it because of safety precautions. No roaches or rats debribs!!! Very please how well kept my belongings are. Thanks Mr Kevin and staff at 13151 Florida Blvd Baton Rouge, La

HELEN H  |  Overall Experience 
Rating:
5.0

They are caring and very helpful I will tell others about them.

sharon b  |  Overall Experience 
Rating:
5.0

Didn’t allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable

Jas S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN'TAVIA T  |  Overall Experience 
Rating:
5.0

Great job

tewanda r  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tewanda r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juna J  |  Overall Experience 
Rating:
5.0

Mr Kevin Nd Staff are Great never had a problem 100

Colette M  |  Overall Experience 
Rating:
5.0

Mr Kevin Been nice Since I moved in a storage unit 💙💙

Colette M  |  First Impressions 
Rating:
1.0

I left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren’t exposed to mold.

Jada S  |  Overall Experience 
Rating:
1.0

I felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.

brandie r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARILYN D  |  First Impressions 
Rating:
5.0

Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.

ruth w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer E  |  Overall Experience 
Rating:
3.0

Expensive for conditions.

Sabrina W  |  Overall Experience 
Rating:
5.0

Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment

MICHAEL B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer E  |  First Impressions 
Rating:
5.0

Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰

Lakeisha S  |  First Impressions 
Rating:
5.0

Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.

Annie T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shameka W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha C  |  Overall Experience 
Rating:
5.0

The service was great and I had no problems.

Donnell J  |  Overall Experience 
Rating:
5.0

Excellent Service

Helen H  |  Overall Experience 
Rating:
5.0

I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work

Vidal T  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful.

Donnell J  |  First Impressions 
Rating:
5.0

everything was great, no complaints

William L  |  First Impressions 
Rating:
5.0

The customer service was always outstanding and very courteous

PHAON D  |  Overall Experience 
Rating:
5.0

Awesome manager!

Jeffery B  |  First Impressions 
Rating:
1.0

The advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.

Diane H  |  Overall Experience 
Rating:
5.0

The staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)

Brigitte K  |  Overall Experience 
Rating:
5.0

Very efficient and great customer service.

shavon n  |  Overall Experience 
Rating:
5.0

Great !

JAMES R  |  Overall Experience 
Rating:
5.0

Great

JAMES R  |  Overall Experience 
Rating:
5.0

Tkanks

DENNIS M  |  Overall Experience 
Rating:
1.0

They sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.

Matthias S  |  Overall Experience 
Rating:
1.0

My storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!

Christina C  |  Overall Experience 
No reviews have been submitted for this location.

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