Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I was very satisfied. Mr. Frank was great!!!!
Motorcycle Trailer Rental, great price, friendly & fast service. This is the second time to rent from this location. A+
Try to acknowledge the customer in any shape or form when busy. It make for great manners and excellent customer service.
I left a bag in the truck and they was so nice to let me get it very Early the next morning.
Expensive for conditions.
Kevin was great and very helpful.
Strive to meet the customers expectation. I am not sure of the details of the reservation policy but the exact piece I need had an expired reservation and I was NOT able to rent it. The same piece was there the next day... Sucked!
Everyone and everything is excellent
Whoever helped us inside the store is the best employee we have encountered there. Usually it's kind of starchy and you feel like you're bothering people. She was THE BEST! The first thing she said was "come into my office"...which was hilarious because you have this little close quarters area you wedge yourself into to look at her and talk to her separated by this huge box between you and her. It was funny and she made the whole experience great.
Did a great job
Vehicle broke down hours after I received the truck. Site would not help me Was told to call roadside assistance. Took roadside assistance 9 hours to resolve this issue. I was not happy and it put me behind a day in moving.
Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment
Avoid this location unless you have absolutely no other option. The older lady here is rude and lazy. I chose the 24/7 online option for a reservation to be faster, when I go in and ask for keys...45 minutes later I was given them...after also hearing the story of the three customers before me, two women that were rude to her and told her she could start multitasking, and then a gentleman who didn't have his truck there like he was supposed too... So Unprofessional and I cant say I disagree with the multitasking comment.. Then was given the wrong vehicle, dirty and used furniture pads, and no furniture dolly and all with a nasty attitude. The young lady is nice and trys to help. So I had to go back inside because I disputed the milage and that was my next direction...when I walked in and stated my issue. I was rudely told...you just need to do that online ...I replied I obviously did and it told me to speak with you. She realizes she has me in the wrong truck...tells me to switch it...doesn't apologize at all for any of the issues and sends me out....so I turn around and say well could you atleast send someone to help me move the items over???? Instead of sitting down talking ....how about you get reservations checked in and look over future ones so you don't keep having this issue. ITS NOT DIFFICULT TO BE PROFESSIONAL AND COURTEOUS, AT THE SAME TIME TOO. TAKE PRIDE IN EVERYTHING YOU DO, BECAUSE THE LACK THERE OF.....SHOWS!!! RUN FROM THIS LOCATION....
It's perfect
The equipment surprised me how well maintained and how well it drove since it had 168,000 miles on it. The desk manager was very cordial and helpful. It was a great improvement form 30 years ago when I rented a u-haul trailer. This facility was clean and accessible to the customer. Thank you U-haul.
As always, the Florida Blvd. store provides an great customer experience. Friendly service, wide selection of equipment and prompt service with check in and returns.
Service was GREAT
Nothing, great people!!!
southern south movers were great on tine and zip zip and the job was donr
Great customer service!
Staff was very helpful and friendly. I will definitely be back ðŸ˜
Trucks maintenance needs to be improved, Customer service was below my expectations, The lady representative talked way too fast when explaining details about the process and little interest in my concerns.
Please hire someone that's not a races white lady with a bad attitude.It was bad I never thought that would happen to me or my with.She had the worse attitude and didn't hand me my paperwork or nothing.i said have a good day and she looked rolled her eyes and said umm hummm.We was already moving our stuff in the rain/hurricane with 3 kids bad enough going threw that then having a stupid ass attitude just put the icing on the cake I still think I was over paid bc I was tryna explain that we was only going right down the strest and back and she gave us a high truck and said that was all she had when we seen a lot of trucks outside,so she said How far I told her so she said ima put 25 miles when we only needed 10 Not to mention when I was walking in she was helping a older black lady and she was talking to her stupid all her answers was ummhumm and the red neck husband or who ever he is didn't make shit no better.Im already bringing y'all to court over ppl renting stuff using my wife's name and stuff and now I gotta deal with a dam Karen!!!!!!!!!!
The lady at the front desk , whose name starts with a J was very rude and ill mannered. She talked to me and the other employees like dogs. Even called me a b**** and told me shut the f*** up, while she was on her cell phone. I have videos for proof.
Thanks
SERVICE AND PERSONNEL WERE EXCELLENT.
Idk of anything. Very good employees at Baton Rouge location. Just dropped off in Houma. Thanks!
Staff is excellent! Very friendly, helpful and accommodating!
This location was well managed and professional.
Dont give out bad trucks. the lady was very rude
Exceptional service Janessa Bailey was extremely helpful and quick about everything that needed to be done she was very through with the process
CSR wasn't the friendliest.
Have used uhaul many times always happy with them
Staff was very helpful hooking up trailer for me
I was pleased. I rented 2 weeks in a row from this location. Both times I rented it was a pleasure.
✔ï¸
Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
N/A
i love this location its the best, always have something available when i need it, the workers are gret healpful and respectful
Provide more information
Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Nothing at this time Just continue to do there job
Although the equipment had some minor scratches and one bad spot, overall the trailer was clean performed well for our needs.
You Guys Doing A Good Job Keep Up The Good Work
My overall experience was great. The only problem we had was with the store clerk(elderly white lady) had a ,nasty attitude. I went in yesterday to pick up a truck and she was very rude with a customer before me so I said that I'll wait for the other clerk to assist me. Well I guess it was my turn when I came back to return. I asked her was it some one else there that could help me and she said No. She was the only one there and tired. That was no reason for her to talk anyone the way she did
No masks or gloves or any PPE on either of the employees
The service was great and I had no problems.
Excellent Service
I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
The staff was friendly and very helpful.
everything was great, no complaints
The customer service was always outstanding and very courteous
Awesome manager!
The advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
The staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Very efficient and great customer service.
Great !
Great
Tkanks
They sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
My storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!
