The 15ft we had ,had to much play in the wheel,but other than we would say y'all Five Star!!!!
Judy KCustomer Reviews for U-Haul Moving & Storage at Florida Blvd
Testimonials From Recent Customers
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I was not satisfied with the cleanliness of the truck. The bed of the truck had wet paper and some object. The rear of truck near license plate had glass and dirt on it. The loading ramp needed to be swept. The tow/ haul light located on the dashboard stayed on. The customer service was good.. TB
Tongia BI did a late night drop off and didn't meet staff. For the prices I was charged and didn't deal with staff I should have had a discount
John BEveryone was friendly, professional and knowledgeable.
YOLANDE CThe General Manager at this location (Florida Blvd.) location was better than superb! I lost my Mother and needed to get Flowers to another location. He made it one of the most pleasant transactions I've ever experienced. He is a God sent jewel. I believe his name is Mr. Keith. I know for sure that he is the GM. Thank you again for everything!
LEVEDA PEverything was perfect
SHOLANDA JThe Staff were amazing and the transaction was fair and smooth! The Best Uhaul Company in Town is it's contact name in my phone 珞✨
SHIEDA PThe young man I sign my contract with was phenomenal excellent customer service
ALISHA MThe 2 men who checked us in were very nice and helped us parking the truck and trailer.
Michelle HGracias
Katherine WEveryone was nice and polite
TINA TThe trailer we rented had very used tires, and we experienced a blow out of one tire @ 73 miles north of Mobile AL on In-65. The location should never have rented this unit to us. We had to wait 2 hours on the side of the road for assistance.
Mary TDon’t change nothing great customer service from entire team!
ROLAND HMy brother wallet was STOLEN! I'm not concerned about the value of the money that was taken from it, more of the fact that I have to help him retain ALL OF HIS VALUABLE ASSETS BACK! DRIVERS LICENSE, SS CARD, MEDICAL, APPOINTMENT CARDS, DEBIT / CREDIT CARDS, ETC. ITS DISHEARTENING THAT THEY DIDNT EVEN JUST SAY SOMEONE FOUND IT IN THE TRUCK. A more solid background needs to be done before hiring these type of people to work and represent a company!!!
AVERIEL CUnfortunately from your central service center to the way this location handled the mess that was created was terrible. It cost us a loss day of travel and an extra $500 due to extra hotels and fuel burned. Our reservation was confirmed late Wednesday before thanksgiving. We were told the closest 26' was an hour from our location. We asked if they would be open on the Friday after thanksgiving and were assured they were. Pick up time was arranged for 9 am and we showed up a little after 9 to find they were not open. They did at least put the key to the truck in the box outside. They however did not throw the dolly or the moving blankets in we reserved. Had to go to another location and pick up what they had. Mid day Saturday I get an email stating our reservation had been canceled. I immediately called and was told we never picked up the rental and so they canceled. Which time I informed the truck was very much picked and 3/4 of the way loaded as we were about to depart. I was told I could t depart and had to drive another 30 minutes to this Florida st address to be dispatched. Overall lost time in doing this was another 2 hours plus the fuel burn. The gentlemen at the Florida st offered a measley $65 credit which barely covered the cost of the dolly and blankets we rented some where else. Never once apologized on behalf of U-Haul or anything else. Due to all these set backs at the cause of U-Haul we lost 4 hours in our schedule and we then had to stay an additional night in a hotel. The customer was service was piss poor attention to detail was sub par and the willingness to make right on the massive screw up was no where to be found. I would rate the performance at a -10.
JUSTIN CThe rep was awesome
CARL WReservation was for a 26--they let another person keep it overtime & only had a 20 available. One dolly, when I reserved two. Front counter worker, female, was very short and not friendly. I also wanted to purchase a lock, she said "I want to make sure you pay this bill first." I put the lock back swiped my card & left. If I was not going to pay the overage, I would not have come in...my card stays locked so they could not get the charge to go through. I made good on my contract because I am an honest person. It was mean & rude. I won't return or recommend. Dr. Lori Swain-Quiett
Lori SCounter lady was most helpful
WILLIAM HIf you leave a personal item, it should be returned to its owner next time, since the person in charge of receiving it does not do that.
RICARDO CEveryone at this site was courteous , knowledgeable and Patient. They explained everything to you before and after your rental So there were no surprises. It was an excellent experience.
COURTNEY BBest location and friendly service in the country!!!
LEROY AGood service
MUHAMMAD FMake sure the equipment is clean and ready to go
RANDY WEveryone there is super nice and helpful! They all deserve a 22% raise. I'm willing to organize a strike if need be.
LEROY TGreat customer service front of house and back of house
JUSTIN DPerfect thank you!
DOMINIC PVery helpful and understanding.
Taylor GI was very pleased with the service that I received. All of the employees I encountered were very helpful and polite. I would definitely recommend this location for others.
ALLISON GVery nice and quick service. Had all equipment I needed available and ready to go. ¡Gracias!
DANA CMake sure the moving vehicles are actual clean inside and out, make sure they do not stink on the inside, keep better maintenance.
JIMMIE BThe two young people who assisted me could not have been nicer or more pleasant to deal with. I wish I had gotten their names so I could have singled them out individually. Both of them were extremely friendly and courteous and seemed to take pride in their work. :)
JAMES BService was Awesome
ROLAND HFriendly staff, quick, and helpful. I was back on the road in no time.
Michael HEVERYBODY WAS VERY NICE
WILDA SOh everything was perfect. Good customer service. I have no problems with anything.
ROBERTO LMy truck was very dusty and the gas was almost on. E. But I was told to fill it to the 3/4 line but wasn't told to do a pre trip inspection before I left the uhaul place. Couldn't get some of my gas money back. I won't be returning to this location.
LEA FMiss Tony was the best. Very informative and got me in and out.
HANNAH JGreat experience
MICHAEL HFront brakes need replaced was making loud noise
ALFRED CEverything was easy and fast with good customer service you didn't have go through hoops to get a U-Haul.
TODRICK MNada
REGINALD MWhen I walked in I was greeted with a smile.
CHERYL CCheck and make sure all vehicles tires are inflated before renting out. Other than that great service.
RENA FI would have preferred to do a One way to save wear and tear on my and my friends body, but U haul couldn't promise me a U haul truck available, even weeks in advance. I hope I will not have to use U haul again The cost is high and not willing to guarantee a one way truck has discouraged me from using U haul again.
oreda hWay to much for the small room
Damion W | Overall ExperienceGreat customer support
ROLAND HCUSTOMER SERVICE IS AWESOME
RAYFORD PEverything all good 👍
EARNEST GI was forced to do mobile check in. Wasn't told that ahead of time. I had to stand in parking lot and download app. It took almost an hour to get it checked in.
KERRY SVery professional and cutest
ALVIN MJohn Adams works is awesome. He cold not have been any more helpful, friendly and accommodating as he was to me for both the pick up and the return of the trailer I rented.
DAVID HExtraordinario servicio al cliente
ROLAND HThe gentleman that helped me out got some Hulk strength!! He got the dolly on the tow hitch so easily! He was so friendly and sweet! 10/10 customer service. Keep up the awesomeness!
Nancy SThe Florida Ave location is promoted as climate controlled but it really should not be. The humidity in Baton Rouge is extreme and constant. If I would have had to store my stuff longer I would have moved it to another facility. There is no 24 hours access which was frustrating.
JAY B | Overall ExperienceThe location is in a run down facility and the neighborhood is rough. The "climate control" is not really climate control. The unit I reserved was not available. I was given a smaller unit. Staff were helpful as much as they could but the overall experience was disappointing.
JAY B | First ImpressionsFemale employee needs to be more friendly and courteous to customers. She was rude!
Vera D | First ImpressionsBeen quick a few U Haul.. but this was best !! Outside and inside employees when out there way to help us in all heat offerings water to all customers
Thelma C | First ImpressionsWhenever I go, I have to ask someone to allow me to access my storage. I had to wait on them one time they never showed up. No lightning in the storage and is extremely hot.
Mary L | Overall ExperienceWish there was 24 hrs access. Not everyone work hours are the same
Shanice W | Overall ExperienceThe 10 by 10 storage I got was very roomy thanks
Eric J | First ImpressionsDid not have a utility dolly when we paid for it. Did not have a lower level storage unit when we made our order. They moved us upstairs and the location in baton rouge wasn't the friendliest .
Stan H | First ImpressionsI utilized (2) 7' × 26' storage space , one for 11months and the second one for 8 months. Everything was still in track from day one, down to a half a load wheat bread sealed in a bread storage container still good (no mold) after being in storage for 8 months, however we didn't eat it because of safety precautions. No roaches or rats debribs!!! Very please how well kept my belongings are. Thanks Mr Kevin and staff at 13151 Florida Blvd Baton Rouge, La
HELEN H | Overall ExperienceThey are caring and very helpful I will tell others about them.
sharon b | Overall ExperienceDidn't allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable
Jas S | Overall ExperienceGreat job
tewanda r | Overall ExperienceMr Kevin Nd Staff are Great never had a problem 100
Colette M | Overall ExperienceMr Kevin Been nice Since I moved in a storage unit 💙💙
Colette M | First ImpressionsI left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren't exposed to mold.
Jada S | Overall ExperienceI felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.
brandie r | Overall ExperienceWow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.
ruth w | Overall ExperienceExpensive for conditions.
Sabrina W | Overall ExperienceSeveral of the employees i remember from 10 years ago when i moved away. This says much about the work environment
MICHAEL B | First ImpressionsOwner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
Lakeisha S | First ImpressionsEverything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Annie T | First ImpressionsThe service was great and I had no problems.
Donnell J | Overall ExperienceExcellent Service
Helen H | Overall ExperienceI would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
Vidal T | First ImpressionsThe staff was friendly and very helpful.
Donnell J | First Impressionseverything was great, no complaints
William L | First ImpressionsThe customer service was always outstanding and very courteous
PHAON D | Overall ExperienceAwesome manager!
Jeffery B | First ImpressionsThe advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
Diane H | Overall ExperienceThe staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Brigitte K | Overall ExperienceVery efficient and great customer service.
shavon n | Overall ExperienceGreat !
JAMES R | Overall ExperienceGenial
JAMES R | Overall ExperienceTkanks
DENNIS M | Overall ExperienceThey sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
Matthias S | Overall ExperienceMy storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!
Christina C | Overall Experience