Customer Reviews for U-Haul Moving & Storage at Florida Blvd

Clasificación:

5.0

Very friendly and helpful staff.

Clasificación:

3.0

I ordered a dolly with my reservation and when I picked up the truck, there was none available which was an inconvenience because I needed one. After contacting other uhaul companies in the area and there was none available. I had to purchase one from Home Depot. I was dissatisfied and disappointed.

Clasificación:

5.0

Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.

Clasificación:

5.0

Best uhaul experience ever. I have no complaints.

Clasificación:

5.0

Everything was great!!!

Clasificación:

5.0

Nothing! Everything is good just as it is.

Clasificación:

5.0

Awesome Service

Clasificación:

1.0

I checked in and was told to wait outside. Waited for 25 minutes by my truck at the front of the store to get a trailer hooked up. Finally went inside to be told they were looking for me (I was literally right by the front door outside) and I had to pull around to the back. No one told me this the first time. Needed the trailer for one more day and tried to extend my reservation. I got an automatic system with a wait time of 20 minutes. Called two days in a row and was put on a wait for 30 minutes before I hung up. Was called by uhaul a couple of hours later but was yelled at by the staff because the trailer wasn't there and he had a costumer in front of him that needed it. Caught the biggest attitude with me even though I tried to explain the call service situation. The rudest staff I have ever dealt with. Made my move more stressful than it already was. This was my first time moving and I was by myself. I did not need this staff to roll their eyes at me and call my cell phone to yell at me about a trailer that he knew he didn't have checked in yet. Really unprofessional to talk to me the way I was talked to and especially in front of another guess waiting for a trailer.

Clasificación:

2.0

Don't promise customers something that then fails to follow through that results in more cost to customer

Clasificación:

5.0

Awesome service

Clasificación:

5.0

keep the same staff there, very professional and knowledgeable. It was a pleasure doing business with your company.

Clasificación:

3.0

When I dropped off the rental, I was charged for 50 miles instead off the 43 actual miles driven. I did not catch this prior to leaving the store. The person checking me in even went to the truck to verify fuel and mileage.

Clasificación:

5.0

Owner has been and was extremely knowledgeable and personable. The lot and store are always clean and have a professional appearance One of the reasons that I continue to utilize UHaul

Clasificación:

5.0

Excelente servicio al cliente

Clasificación:

5.0

The air-conditioner in the truck did not work. Due to the non-functional air-conditioner, the six-hour trip was hot and uncomfortable.

Clasificación:

5.0

No improvement needed. Customer service awesome

Clasificación:

5.0

Kevin and his team do a great job. Anytime we need a truck or trailer in Baton Rouge Kevin is the man we call. We highly recommend them for all your moving needs.

Clasificación:

5.0

save me a lot of money

Clasificación:

5.0

Great Service!!

Clasificación:

5.0

Friendly and eager to assist you.

Clasificación:

5.0

Kevin and Tony were outstanding their the best outstanding customer service reps I haven't seen in a long time keep it going Kevin and Tony

Clasificación:

5.0

Very patience, polite, and great customer service.

Clasificación:

5.0

Very formal and responsive and gave extra pointers with our rental was very communicative got us in and out less than 15 mins and we were on a time schedule so i can appreciate that thanks

Clasificación:

5.0

Your website states a queen mattress will fit in the 9 ft cargo van I do not recommend this vehicle for moving a queen mattress. You can't prop it on its side or lay it down flat. Fitting both the box spring and mattress was nearly impossible and both were damage in the process of putting them in the van and taking them out. It's very aggravating to have a new mattress with a big tear in the corner.

Clasificación:

5.0

Reserving online the vehicle that we needed and then picking up in store was excellent service. Thank you for meeting our needs. We will use you again in the future.

Clasificación:

5.0

Very good service.

Clasificación:

3.0

The employees were great. What we didn't like: -The location for where we were picking up the trailer was changed from the original location to a place on the other side of town and was inconvenient for us to get to. -We reserved two dollies in addition to the trailer and were told at the time of pick up that they were not available and we had to locate some that we had to purchase. -Why do you not include or rent ramps? Everyone needs ramps to get most things into a trailer.

Clasificación:

5.0

Everyone was great!

Clasificación:

5.0

This place is great! Wonderful employees & clean, nice rental. The best!!!

Clasificación:

1.0

The truck need brakes and it kept cutting off

Clasificación:

3.0

Be more considerate

Clasificación:

4.0

Computer problem took long time to check in

Clasificación:

5.0

Kevin was Amazing

Clasificación:

5.0

I have no complaints and our experience was great!

Clasificación:

5.0

Keep on keeping on!

Clasificación:

5.0

Not much

Clasificación:

5.0

Everything went well and the trailer was perfect. Transaction was flawless and people were great.

Clasificación:

5.0

The lady who assisted me could have been more specific with explaining things a little better, as this was my first time ever renting A uhaul. She was talking to me as if I was just suppose to automatically know what she was talking about. And I felt like she was rushing me, and didn't feel like being bother. Still upset with how unfriendly she was. I would never recommend or use this Uhaul location ever again because of this bad experience

Clasificación:

5.0

Nothing great job

Clasificación:

4.0

My experience with reservations and your 1-800 customer service was horrible. I have moved quite a bit over the years and have primarily used Uhaul. However this experience was terrible and I will likely used Budget or Enterprise in the future. The customer service at this location was perfect however, I had to stop four times for gas to fill up which caused a 7.5 hour trip to turn into a 10 hour trip. I don't think this vehicle received maintenance. I almost checked the oil as proof but I was in such a hurry to get rid of the truck I just returned it. Never again.

Clasificación:

5.0

Everyone was friendly and helpful! Great experience! JR

Clasificación:

2.0

Upon entry, I noticed there were two guests being serviced, one had a mask and the other did not. The UHaul attendant(male) did not ask the female guest to comply with our local regulations due to COVID-19. When he began servicing me, I asked him if masks were required and he said yes. I then asked him why the previous guest was not made to comply, he said he did not notice. I asked how could he miss it, she was coughing and hacking to all of the other guests dismay. He then said, he just didn't want to ruffle feathers, they were upset. I think the employees should have the right to refuse service to anyone out of compliance and disgruntled in such a way that prevents them from doing their job and also protecting all guests. This made the full experience poor for me. I hope to have a better experience next time.

Clasificación:

5.0

Great U-haul location. The equipment was available, clean and mechanically sound. The staff was professional, courteous, knowledgeable and fast

Clasificación:

5.0

I wish I could remember the agents name but I was greeted upon entry and I waited my turn. He said with a smile how can I help you ma'am , as my turn came. There was great rapport between us and I knew what I was receiving and how to return the equipment when finished. I called to extend my time of the rental; that was a smooth process as well. I would definitely recommend my family and friends to this UHUAL location. The customer service is superb!

Clasificación:

5.0

Excellent service center with very helpful staff.

Clasificación:

5.0

Kevin and Gus did an absolutely amazing job helping me with every part of my move. I greatly appreciated their willingness to go above and beyond the call of duty to help me. The best of the best. Highly recommend this location for everything you need when it comes to in-town moving or an out of state move.

Clasificación:

5.0

A man name Frank help me with my rental.He was outstanding.he went above the call of duty to help me.very nice guy.

Clasificación:

5.0

I was very satisfied. Mr. Frank was great!!!!

Clasificación:

5.0

Motorcycle Trailer Rental, great price, friendly & fast service. This is the second time to rent from this location. A+

Clasificación:

5.0

Try to acknowledge the customer in any shape or form when busy. It make for great manners and excellent customer service.

Clasificación:

5.0

I left a bag in the truck and they was so nice to let me get it very Early the next morning.

Clasificación:

3.0

Expensive for conditions.

Clasificación:

5.0

Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment

Clasificación:

5.0

Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰

Clasificación:

5.0

Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.

Clasificación:

5.0

The service was great and I had no problems.

Clasificación:

5.0

Excellent Service

Clasificación:

5.0

I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work

Clasificación:

5.0

The staff was friendly and very helpful.

Clasificación:

5.0

everything was great, no complaints

Clasificación:

5.0

The customer service was always outstanding and very courteous

Clasificación:

5.0

Awesome manager!

Clasificación:

1.0

The advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.

Clasificación:

5.0

The staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)

Clasificación:

5.0

Very efficient and great customer service.

Clasificación:

5.0

Great !

Clasificación:

5.0

Great

Clasificación:

5.0

Tkanks

Clasificación:

1.0

They sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.