Customer Reviews for U-Haul Moving & Storage at Florida Ave
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

991 reviews

9505 N Florida Ave   Tampa, FL 33612
(N Of Bush Blvd)

(813) 933-0499

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(813) 933-0499

9505 N Florida Ave
Tampa, FL 33612
(N Of Bush Blvd)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks Dayna for making everything role smoothly ❗️💪🏽💯

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERIA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatriz S.  |  Overall Experience 
Rating:
5.0

La chica fue muy profesional y me ayudó mucho.

Lourdes R.  |  First Impressions 
Rating:
5.0

This is the first time I've ever rented a U-Haul it or a storage unit and if I ever have to do it again which I hope I don't I'll definitely go back to U-Haul

Terry G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

craig h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne G.  |  Overall Experience 
Rating:
3.0

The clerk at the customer service desk made a questionable yet distasteful comment towards me. I would highly advise whoever her supervisor is to retrain her on customer service. If it wasn't for the cheap price I truly would have went somewhere else.

fayvritte p.  |  First Impressions 
Rating:
5.0

My family have always used Uhaul for all of our moving experiences.

Chiquita M W.  |  First Impressions 
Rating:
4.0

I didn’t get the free lock for the storage

Beatriz S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nurettin tayfun M.  |  First Impressions 
Rating:
3.0

Truck was not in good driving condition.

adlin s.  |  First Impressions 
Rating:
5.0

Couldn’t of done it better myself!!! Thanks again

Robert R.  |  First Impressions 
Rating:
5.0

Lo único es q no ai carritos suficientes para mover las cosas es muy difícil cargar a mano eso es todo gracias

jannette r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob S.  |  Overall Experience 
Rating:
5.0

I love it

Jerrard H.  |  First Impressions 
Rating:
1.0

Teniendo espacio y yo habiendo hecho una reservación mi esposa tuvo una emergencia de hospital y ellos no quisieron darme el spacio gratis como nos correspondía por un mes parA vendercelo a otros clientes

daniel r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ivan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassie E.  |  Overall Experience 
Rating:
3.0

My unit was one of them that had standing water in front of it after it rained. Had to walk in standing water just to access my unit 1064. Grounds and bathrooms were clean.

ROBERT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANITA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

garrett p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marvin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gisela M.  |  First Impressions 
Rating:
5.0

Great experience. The staff was really nice and went out of their way to help us. Thanks for the great service!

alexandra d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milagros M.  |  First Impressions 
Rating:
2.0

False advertising. This storage is not 24 hr access as advertised. This was the only reason why I purchased this storage. It made things very inconvienent, cost me money, and caused uneeded stress!

ADRIENNE H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rickie a.  |  First Impressions 
Rating:
4.0

None

Lance P.  |  First Impressions 
Rating:
3.0

There were four people behind the desk, one person was on the phone and it wasn't business related for the 15+ minutes I waited in line. One person was working with the customers and was very professional and enjoyable to work with; one young lady stood around and watched the lady on the phone and walked about as slowly as possible without actually stopping; the other guy was working in and out of the yard and asked the 6+ customers in line if he could help. So 50/50: Extremely helpful and extremely not helpful - as a former manager, I am not sure what value added the tall, young lady was as other than smiling, she did exactly nothing the 15+ minutes I was there while the other young lady did all the work. Then icing on the cake, the lock on my newly rented space was missing, so I had to come back and get a lock.

Matthew F.  |  First Impressions 
Rating:
4.0

Issues with initial reservations from not receiving correct storage to pickup and drop-off issues.

greg h.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ertaira R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruby J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFFREY D.  |  First Impressions 
Rating:
3.0

We had our storage on the second level, and the elevator DID WORK but staff put a punch of OUT OF ORDER tape everywhere. It was a terrible experience.

Kish B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose H.  |  First Impressions 
Rating:
3.0

The people are very very helpful and nice.

carol l.  |  First Impressions 
Rating:
5.0

Everyone was very helpful at this Uhaul location, I was redirected here after Ybor city Uhaul failed to reserve the booked storage unit I reserved 2 weeks prior. This type of business management at the other Uhaul (not Florida Ave) is unacceptable.

garrett p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy L.  |  First Impressions 
Rating:
3.0

Would've been nicer to of had a unit closer to my residence. My piece of mind is slightly on edge because of my items being so far away from me.

Gary M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christy S.  |  First Impressions 
Rating:
5.0

Beverly was very help and knowledgeable. The entire staff at the location made me feel very welcome as soon as I pulled up on the property. Very help with all the equipment. I appreciate all the help that they offered.

eva c.  |  First Impressions 
Rating:
5.0

The staff was so helpful and the Manager Dayna R. went out of her way to HELP me...😊

SHIRLEY H.  |  First Impressions 
Rating:
1.0

Keys weren't even on site when I got there. Ended up being late to pick up furniture in time now I have to reschedule pickup. Complete waste of time and energy-will never give uhaul my business ever again.

Julian H. 
Rating:
5.0

Great friendly staff

Shanice C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

SANDY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa H.  |  First Impressions 
Rating:
5.0

Dayna was a rock star for me and my family. The truck broke down and she did everything within her power to accommodate me. She was knowledgeable about all service's offered in my time of need. She was pleasant and very helpful throughout the entire ordeal. She definitely is a keeper.

Natasha C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  First Impressions 
Rating:
5.0

Nice staff

Pro Chef Inc B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jasmine A. 
Rating:
4.0

Customer did not leave a comment.

Ankith N. 
Rating:
4.0

no problems with vehicle, or check-in check-out

George O. 
Rating:
5.0

Dayna made the move in-process quick and easy. She was able to explain what I was being charged for and even let me confirm the unit fit my needs before purchase.

Jaylin E.  |  First Impressions 
Rating:
1.0

Keep up with the correct mileage in the trucks and stop tryna get over on the next customer.

Arnesheaire W. 
Rating:
5.0

manger was great helped me out so much she fixed my problem and saved my day want to thank her again for being so helpful .

Richard C.  |  First Impressions 
Rating:
5.0

When my reservation for the storage unit with accepted, there was no instructions as to what I needed to do to activate it as checked in and where to go, as my chosen location was a remote storage facility. It took almost an hour to get everything straight and have access to the unit. Better communication from U-Haul would be beneficial. The manager more than adequately implemented service recovery, which I greatly appreciated

Janel H. 
Rating:
1.0

The truck was left with a bunch of garbage in it. Fortunately, the well staffed (with friendly associates) truck center up the street quickly changed my reservation and got me in a truck without too much time wasted.

Michael L. 
Rating:
1.0

The mobile pickup is terrible. I spent 30 minutes waiting for the approval. I tried the chat and got no response. I called the number and was on hold the entire time. I was on my way to another location (with a person) when the approval finally went through.

Peter D. 
Rating:
3.0

This has nothing to do with location. This has all to do with the terrible automated system. Scheduling the truck online is a breeze but the pick up is the worst and most cumbersome thing ever. I checked in around 9:15 or so and sat there waiting until almost 9:50 !!!!! Way too long, I'm sure a live person could have gotten me out of there quicker and much more efficiently. The whole account verification deal while we are sitting there waiting to pick up the truck doesn't make sense. It easily could be done before hand. The whole process should not take more than 15 minutes or so, you have to remember what people using your trucks for.....which is moving right....so people are on a time schedule and need to get stuff done...in a hurry. Thanks will definitely look for another location next time that has a live person.

Lawrence L. 
Rating:
5.0

Kristina was polite,friendly, and very thorough in describing the storage units available, sizes and costs, hours of operation for both staff and customers. I was very pleased with the security, too.

Jo R.  |  First Impressions 
Rating:
5.0

The guys bent over backwards to help us however they could and gave us a great deal.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Mr.Jock is very pleasant great personality I will definitely only reserve trucks here due to his outstanding service.

Shawana M. 
Rating:
5.0

Jock was awesome!

HEIDI C. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

I would like to say thank you to Uhaul and Jock at the N Florida location for making my move out and Uhaul Rental smooth. Thank you Jock for your service. Hope you all have a great weekend. If I ever need to rent storage or a moving truck, UHAUL and the N Florida storage loacation in Tampa will be my #1 choice. Thank you :) Crystal

crystal M. 
Rating:
5.0

N/A

roger C. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
2.0

Customer did not leave a comment.

KATHRYN S. 
Rating:
5.0

Customer did not leave a comment.

baron B. 
Rating:
5.0

Customer did not leave a comment.

Joanna G. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Customer did not leave a comment.

Tammy G. 
Rating:
5.0

Being that there is two Uhaul facilities on FL Ave it would be a great idea to verify that the customer know exactly which one to pick up truck.

sabrina J. 
Rating:
5.0

Customer did not leave a comment.

claudette O. 
Rating:
5.0

I can't think of anything that I would other then there is such a very small office there and only one guy working would be much better if it was larger for two people to be in the office but the van was brand new lots of nice features that is really good

Debra P. 
Rating:
5.0

The best experience EVER. The person who took care of me was so pleasant and welcomed by business. The van was very clean and it drove with problems or issue. Thanks for a wonderful experience.

Betty W. 
Rating:
4.0

You're just fine as you are

Damon A. 
Rating:
5.0

always a pleasure

james M. 
Rating:
4.0

Customer service was excellent..the gentleman was very helpfut to our need.

Jackie G. 
Rating:
5.0

Scott was very friendly i felt like he was glad I was there he helped us out very quickly and efficiently. Very great attendant to our needs

SCOTT O. 
Rating:
4.0

Customer did not leave a comment.

Nia D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

PINILLA K. 
Rating:
5.0

Customer did not leave a comment.

MONICA N. 
Rating:
1.0

Email sent to traffic manager

TRINA G. 
Rating:
5.0

I don't see anything that can be done better. Everything was a real help to us. Thank you for How professional everyone was to us

Hope L. 
Rating:
5.0

Customer did not leave a comment.

Monica N. 
Rating:
5.0

Customer did not leave a comment.

Zack B. 
Rating:
3.0

I didn't have someone walk around with me and inspect, I had to take the truck home and clean all the windows and mirrors.

alex R. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

ina W. 
Rating:
5.0

Customer did not leave a comment.

marina R. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

It went as smooth as glass. Will use U-Haul again.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

I will come back for my next move, great costumer service.

JUAN S. 
Rating:
4.0

This location is 2 thumbs up

Albert R. 
Rating:
5.0

Customer did not leave a comment.

Margarita R. 
Rating:
4.0

Customer did not leave a comment.

jeremiah B. 
Rating:
5.0

Very quick and explained everything well

DYLAN B. 
Rating:
5.0

Customer did not leave a comment.

ASHTON M. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
3.0

This is the third truck I've rented from here and they always reek of cigarette smoke. Like, the stench was pretty incredible. Impressive, almost.

Kristopher G. 
Rating:
5.0

Nonthing, Commander, Scott and Mark were UNBELIEVABLE!!! I have told my entire church.. Amen!

David B. 
Rating:
5.0

Nothing!

MARGO M. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

TEODORO L. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Marie G. 
Rating:
3.0

The seatbelt latch on the side of the driver's seat was broken so I had to drive the truck without a seatbelt.

pauline O. 
Rating:
5.0

Very professional and friendly service.I Highly recommend this location.

BOGUSLAW H. 
Rating:
5.0

Customer did not leave a comment.

gina L. 
Rating:
5.0

Mark and Carol by far were the nicest people that i ever dealt with. They were very accommodating and kind and sweet. I am thankful to have met these very sweet people. I don't know if they knew how their kindness made my move much easier. God bless those 2 people. I love UHaul and would definitely use that company again.

Wade P. 
Rating:
5.0

Nothing, people were great amd.equipment was.top notch will use again amd.again

BOBBY H. 
Rating:
3.0

A specific worker need to learn how to speak to customers and also work on his attitude.

Deanna B. 
Rating:
5.0

Thanks for all you do U-haul. Great service

THOMAS B. 
Rating:
5.0

Very satisfied customer

Leila L. 
Rating:
5.0

Awesome customer service!

Tony C. 
Rating:
5.0

Richard was very polite and professional; an absolute pleasure to work with. I intend on adding my Google review for this store.

Richard C. 
Rating:
5.0

Service attendants professional, polite, and attentive.

keith J. 
Rating:
5.0

Customer did not leave a comment.

Bonnie H. 
Rating:
5.0

The employee at this location named Jock deserves a raise. He was incredibly friendly, professional, and helpful. Even hitched and unhitched the trailer for me. I can't say enough kind words about him.

Brooke N. 
Rating:
4.0

Customer did not leave a comment.

MARINO R. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
3.0

The experience was not with the location it was with Uhaul itself. I placed my reservation one week in advance but on the day of pickup all kinds of bad things went wrong. The truck size & location was changed. Pick up time was also changed. I finally was helped by Kim in the traffic area who helped. It made me not want to use Uhaul again.

michelle H. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Jock provided extremely good customer service.

Henry T. 
Rating:
4.0

Customer did not leave a comment.

LaToya D. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Customer did not leave a comment.

joseph I. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

I was really pleased with the staff and facility, as well as the promptness in which I was able to do business here. Jock was very efficient and nice. I'm would def come here again! :)

andrea A. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

So happy with experience from start to finish. Location employees top notch, helpful and understanding, informative, just all around nice gentleman. Equipment immaculate. Looking forward to may next rental.

James M. 
Rating:
5.0

Jock was great! He was professional, proficient and very thorough. His customer service skills were outstanding, which is a rarity these days.

DENIS M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

sales person was quick and efficient for a walk up rental. very helpful

BRYAN B. 
Rating:
1.0

I can write a book on my experience with this rental. Not Good!!!!

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

Linardi A. 
Rating:
5.0

Customer did not leave a comment.

Lise M. 
Rating:
5.0

Customer did not leave a comment.

Roger V. 
Rating:
5.0

Jock has great customer service, Keep him!!!

Nancy R. 
Rating:
5.0

It needed tires services. Also being a senior my storage space don't have light . The staff specially Mark are great. Very friendly and polite.

WANDA Q. 
Rating:
5.0

Extremely grateful that UHaul accommodated me on short notice. Everything was perfect.

philip B. 
Rating:
5.0

Customer did not leave a comment.

Marc K. 
Rating:
5.0

I had an excellent experience renting a cargo van from this office. I had some special needs with my rental and the staff were courteous and helped me every step of the way to accomplish my rental. Thank you so much for all your help. It was a life saver!

LOIS ELAINE P. 
Rating:
5.0

My personal vehicle is inoperable I had several jobs to do and uhaul made it possible for me to get the jobs done. Everytime.

EARL W. 
No reviews have been submitted for this location.

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