I am not happy with my rental today I can't believe I paid 70 something dollars for a truck for a couple of hours and all that truck did was sit in my yard
Sheraraka D. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Florida Ave
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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¡Gracias!
SERENE F. | First ImpressionsI wasn't told, nor given the gate cold to enter the U-HAUL STORAGE where my things are located @ 9595 N. Florida Ave. Tampa, Florida 33612. Could u send me the gate code back, please? How do I go about finding out what the gate code is, tho?
Sylvia T. | First ImpressionsThis location is very backed on weekends. They could hire some more people for the weekends.
Rawad Z. | First ImpressionsHave used U-Haul storage several times b-4, always Excellent service and easy to work with. Would use again.
Josphine W. | Overall ExperienceNo problems at all and when I was late they was kind about my situation thank you
Daniel B. | First ImpressionsTodo excelente, mi recomendación es que debe tener acceso asta las 11 pm
Jose N. | Overall ExperienceAll staff are excellent
jennifer p. | Overall ExperienceCouldn't find it bad directions to small
Cicely J. | Overall ExperienceNo lock was in the storage unit. Facility was not clean nor did it look safe. There was no one on site to help out with getting a lock or upgrading unit. I tried calling and it was going to be a 40 minute wait to speak to someone. I just took the lost and booked a completely different storage company. I would never recommend someone doing business with Uhual storage.
Antonio P. | Online Move InNo one at the office at 9505 to provide info just had to figure it out on my own. There was a notice regarding a remote to enter but no one at the time of rental offered that or explained it. It says 24/7 access but then other notices say shorter restricted hours. Confusing
Mary L. | First ImpressionsApp doesn't work very well for ID upload. Please fix. Other than that, everything was great.
Emily W. | First ImpressionsPésima atencion al cliente, el personal de atención al cliente es grosero y no ofrece soluciones serias. Pedí una devolución por la cancelación de mi estorage y aun no me la han realizado. El peor servicio.
CesarMiguel R. | Online Move InDayna and her team were amazing and understanding for extreme situations. The only drawback to the location is the drainage. Thanks again.
Clay G. | Overall ExperienceLove Ed it
Jelissa v. | Overall ExperienceThank you so much for the use of the storage unit...if I need a storage unit again I will be using U-Haul....I will recommend U-haul to my friends
Joel M. | Overall ExperienceThe website needs to offer the option of choosing the unit location and not assign a unit. A system like that used to get tickets for a sporting event would be in my opinion better
Carlos M. | Online Move InThe assistant that helped me was friendly and very knowledgeable.
bella c. | First ImpressionsI have been with U-Haul for the last 4 years with my storage unit and have been very satisfied with everything. I also use them for U-Haul moving trucks as well. Everything is very convenient and online or in person to make the experience more pleasurable. Thank you so much for making this process so easy!! I will absolutely use U-Haul again when I need to.
Denise D. | Overall ExperienceThis property is excellent very well kept and clean all the staff members are amazing and a pleasure to do business with.
Mark G. | Overall ExperienceWhat is the use of having when you have no light in the storage unit and you can barely see? I'm not happy with this site.
EVELYN F. | Overall ExperienceDrug activity and a meth lab in locker .. The staff and movers were wonderful
Dorothea c. | First ImpressionsMy only issue with UHAUL has been reported to and addressed by the office staff at 9505 N Florida Ave, Tampa, FL 33612. Basically, it should be made clear that a space reservation is not secure unless money is deposited. I was given a reservation number, but when I arrived three days before my move to the new space (in the same building) I was told it was given away to someone else who paid to move in sooner than I had told them I would move.
ELIZABETH G. | Overall ExperienceI've rented with uhaul for years. Very satisfied.
jennifer p. | First ImpressionsGreat
DONALD W. | First ImpressionsExcelente
NANCY L. | Overall ExperienceHave always used Uhaul for all my moves. As always I received excellent service.
Chiquita M W. | Overall ExperienceGood stuff keep ii up
sylvio d. | First ImpressionsMs Dana was very pleasant and straight to the point. We were pleased to work with her.
Kish B. | Overall ExperienceGreat manager dana
JIMMY S. | Overall ExperienceI will recommend uhau.l to everyone. Thanks
idabel c. | Overall ExperienceI payed my rent on the 7th of December I moved out on the 11th I should have gotten some of my money back
rosella m. | Overall ExperienceNice storage place, it has a lot of broken glass some people sit there doing weird stuff, spray painting, the facility is clean but has a horrible chemical smell
Anna Y. | Overall ExperienceThanks Dayna for making everything role smoothly ❗️💪🏽💯
Robert R. | Overall ExperienceLa chica fue muy profesional y me ayudó mucho.
Lourdes R. | First ImpressionsThis is the first time I've ever rented a U-Haul it or a storage unit and if I ever have to do it again which I hope I don't I'll definitely go back to U-Haul
Terry G. | Overall ExperienceThe clerk at the customer service desk made a questionable yet distasteful comment towards me. I would highly advise whoever her supervisor is to retrain her on customer service. If it wasn't for the cheap price I truly would have went somewhere else.
fayvritte p. | First ImpressionsMy family have always used Uhaul for all of our moving experiences.
Chiquita M W. | First ImpressionsI didn’t get the free lock for the storage
Beatriz S. | First ImpressionsTruck was not in good driving condition.
adlin s. | First ImpressionsCouldn’t of done it better myself!!! Thanks again
Robert R. | First ImpressionsLo único es q no ai carritos suficientes para mover las cosas es muy difícil cargar a mano eso es todo gracias
jannette r. | First ImpressionsI love it
Jerrard H. | First ImpressionsTeniendo espacio y yo habiendo hecho una reservación mi esposa tuvo una emergencia de hospital y ellos no quisieron darme el spacio gratis como nos correspondía por un mes parA vendercelo a otros clientes
daniel r. | First ImpressionsMy unit was one of them that had standing water in front of it after it rained. Had to walk in standing water just to access my unit 1064. Grounds and bathrooms were clean.
ROBERT R. | Overall ExperienceGreat experience. The staff was really nice and went out of their way to help us. Thanks for the great service!
alexandra d. | Overall ExperienceFalse advertising. This storage is not 24 hr access as advertised. This was the only reason why I purchased this storage. It made things very inconvienent, cost me money, and caused uneeded stress!
ADRIENNE H. | Online Move InNever again. The facility is ok. However, your customer service as a whole is trash. I will NEVER do this with uhaul ever again. Especially renting vehicles.
keynaud p. | Overall ExperienceNinguno
Lance P. | First ImpressionsThere were four people behind the desk, one person was on the phone and it wasn't business related for the 15+ minutes I waited in line. One person was working with the customers and was very professional and enjoyable to work with; one young lady stood around and watched the lady on the phone and walked about as slowly as possible without actually stopping; the other guy was working in and out of the yard and asked the 6+ customers in line if he could help. So 50/50: Extremely helpful and extremely not helpful - as a former manager, I am not sure what value added the tall, young lady was as other than smiling, she did exactly nothing the 15+ minutes I was there while the other young lady did all the work. Then icing on the cake, the lock on my newly rented space was missing, so I had to come back and get a lock.
Matthew F. | First ImpressionsIssues with initial reservations from not receiving correct storage to pickup and drop-off issues.
greg h. | First ImpressionsWe had the pleasure of being taken care of from a young lady named Comiller ( unique name ) She was awesome .Comiller is a very helpful and pleasant young woman .our experience was very good .
edna c. | Overall ExperienceThanks for the free 30 days after the truck rental, and great service .
Reginald D. | Overall ExperienceWe had our storage on the second level, and the elevator DID WORK but staff put a punch of OUT OF ORDER tape everywhere. It was a terrible experience.
Kish B. | First ImpressionsAfter I payed for my storage unit and truck I find out from a customer that the elevator is broke and it would take 2 days to fix. Also there was a associate she was laughing and joking with one of the customer were uyou could barely hear the associate waiting on u
Gwendolyn W. | First ImpressionsThe people are very very helpful and nice.
carol l. | First ImpressionsEveryone was very helpful at this Uhaul location, I was redirected here after Ybor city Uhaul failed to reserve the booked storage unit I reserved 2 weeks prior. This type of business management at the other Uhaul (not Florida Ave) is unacceptable.
garrett p. | First ImpressionsWe were given the wrong address for the office. It was a pain..
Rebecca W. | First ImpressionsWould've been nicer to of had a unit closer to my residence. My piece of mind is slightly on edge because of my items being so far away from me.
Gary M. | Online Move InThe staff that I worked with over the years were very helpful and professional. . However, I did find it very inconvenient that the office at the actual site was closed over the past year or so. I strongly believe that someone should have been available onsite to serve the customers. Thank you very much.
KAREN B. | Overall ExperienceThe service staff was helpful but it is a poorly run company.
Madison S. | First ImpressionsI rented my unit (at 1030pm) and was advised it is ready to move in TODAY. This was very convenient for what proclaimed to be "My 24/7 storage facility". Upon arrival, the access number did not work and I could not access my unit (just hours after I secured it). After travelling 2+ hours to unload and store my goods, I was left at the gate locked out with no support after hours. I called every number that was posted for after hours support and no support was to be had. I left roughly 6 voicemails and never received a call back. I finally reached someone at Uhaul Cust Svc, but they said 'only someone at the sight can get me access'. So i was unable to unload my goods after waiting onsite for over an hour looking for help. Most ridiculous from this snafu, is that 'My 24/7 storage facility' was CLOSED. Nowhere EVER did it ASK if after hours access was needed, nor did it advise there is a "PREMIUM" for this service.
Andrew E. | Online Move InI was told I would be paying for a 5x5x5 and the storage unit I got barely fit the four boxes I had in there and a TV. That was super annoying, better advertising and more informed employees would be helpful. I paid 60/70 every month for a space that I was lied to about but I was desperate so I let I be.
Carmelo C. | Overall ExperienceBeverly was very help and knowledgeable. The entire staff at the location made me feel very welcome as soon as I pulled up on the property. Very help with all the equipment. I appreciate all the help that they offered.
eva c. | First ImpressionsPlease understand It is nothing against any one. Ok but being I am a business analyst I need to do this review. Main issue is customers have to Wait long time in the lobby. When an agent calls us mostly they say they can not help and as they are not trained and only manager can do it. Then they sends text to manager and says manager is in the office but busy. And customer have to wait. And wait and wait. So it is not efficient. They have to be more accountable and transparent of utilization of work hours in order to help customers faster and better. Time is the essence for any one. I am giving a bold and honest feedback since you asked me. I hope it is not going to deprive me of my future rental needs. I have seen this happen many times.
Raju C. | Overall ExperienceThe staff was so helpful and the Manager Dayna R. went out of her way to HELP me...😊
SHIRLEY H. | First ImpressionsJust one suggestion. The Uhaul facility at 9505 N Florida Ave needs a sign stating that the office is located at 10145 N. Florida Ave 3 blocks away. On that sign you need directions on how to get to the office at 10145 N. Florida Ave. Actually the sign could read head north past two traffic lights, after the second traffic light look to the right and the office will be there. Only 3 blocks away. I know this may seem petty, but you wouldn't believe all of the people that I have encountered at the 9505 N Florida facility looking for the office.
PHILIP B. | Overall ExperienceKeys weren't even on site when I got there. Ended up being late to pick up furniture in time now I have to reschedule pickup. Complete waste of time and energy-will never give uhaul my business ever again.
Julian H.Filthy and no communication for move in.
Jeffrey L. | Online Move InGreat friendly staff
Shanice C. | First ImpressionsVery pleasant experience.
Richard c. | Overall ExperienceRetrain ALLLLL YOUR STAFF!!!
VICTORIA H. | Overall ExperienceComiller was fantastic she was very helpful despite the horrible day I was having.
MILAGROS C. | First ImpressionsDayna was a rock star for me and my family. The truck broke down and she did everything within her power to accommodate me. She was knowledgeable about all service's offered in my time of need. She was pleasant and very helpful throughout the entire ordeal. She definitely is a keeper.
Natasha C. | First ImpressionsThe website as well as the paperwork they gave me when I got there stated that you have 24 hour access. I was told I only have access through 10pm. I pointed out that the website and the paperwork say 24 hour access. They said there was nothing we could do and to call/email the manager. They gave me her card. When I called the cell phone number on the card and went through the prompts, the message said that they could not help me and that my number would be blocked. I emailed the manager and received no email back. The only reason I selected this facility was the 24 hour access. Never again.
Todd R. | First ImpressionsI made a reservation a bit more then a month prior to my move an picking up the truck was fine but then returning it was a hassle. I went to 3 different locations, the first 2 were closed an did not have storage on site as I reserved prior. I was upset driving around trying to find a location with both storage an rental drop off . Beverly was Amazing an super helpful an patient. I got there about 10 before they closed an she made sure to explain everything an made sure i has everything I needed. She is a perfect person to have in your company! Always want to be treated good an respected an helpful to your customers.
Zenia G. | First ImpressionsWow beverly... Everyone that was working the day I came in was helpful... I was told I have 24 hour access to my storage but it's restricted to certain hours.
Jessica A. | First ImpressionsI was very pleased with the service & facility
dwayne c. | First ImpressionsI feel very comfortable with the service and staff
ELICK E. | First ImpressionsThey lied about my stuff told me a had a time to pick my stuff up and still kept it
kimiko p. | Overall ExperienceOnly issue was this facility closed early and at times it Was an inconvenience, other than that this facility was great!
OSLEYDI C. | Overall ExperienceExcelente servicio muchas gracias
Jorge M. | Overall ExperienceI had a safe stolen from my storage facility, which I was given a number to call. I hope there was video. Also the movers we hired off of UHAUL website (which are 3rd party, but promoted by UHAUL, did severe damage to many items. I have pictures I will be getting with UHAUL on. To be clear it was Christmas Eve when we moved out, will contact UHAL Monday. I will update review after speaking with UHAUL. The management at the storage location was very nice and it was very clean.
Ron K. | Overall ExperienceStaff are friendly and enough to handle customers that come in. Thank you for having extra employees.
Susan M. | Overall Experienceneeded more staff to facilitate the customer flow...the wait could shorten.
Michael R. | First ImpressionsNice staff
Pro Chef Inc B. | First ImpressionsCleaning ladies are inefficient and ineffective. Always taking breaks and lousy at cleaning the bathroom. Went into the bathroom after it was just cleaned and slipped, nearly did the splits, and fell to the floor on the soaking wet floor from the mopping that was done. No signs up saying beware wet floor. And sink looked barely clean still.
Diane J. | Overall ExperienceVERY GOOD Help
Donald W. | First ImpressionsA few hiccups but overall positive. Thank you!!
Tracy R. | Overall Experienceno problems with vehicle, or check-in check-out
George O.Dayna made the move in-process quick and easy. She was able to explain what I was being charged for and even let me confirm the unit fit my needs before purchase.
Jaylin E. | First ImpressionsUhaul is the best
Susan M. | First Impressionsgreat
BARBARA G. | First Impressionsnone
julious m. | Overall ExperienceStore manager Dana on Florida Avenue she was an outstanding person when it comes to assisting me thank you Dana for your professionalism
dudley w. | Overall ExperienceEverything was well as expected.
Gene R. | Overall Experience¡Gracias!
Patricia F. | Overall ExperienceI'll Let you know when I get a response. No one answers the phone. And I have yet to get response to email requesting end of storage rental I can reassess at the time my action is complete
mark t. | Overall ExperienceAll my Yes answers are true. Rated excellent because I have not experienced any problems in 13 years. Gracias.
STEPHEN H. | Overall ExperienceUnit and personnel were excellent but unit way too expensive. I got a unit 10x12.5 for less price than the 5x5 i had. i think that rent should be regulated bevaise i feel cheeted i was paying for more than 2 years 63+ when in the other place would ne 17 plus taces and insurance.
teresa i. | Overall ExperienceVery helpful and accommodating staff
Phyllis T. | Overall ExperienceI am one of your almost weekly customer These people you have are awesome I had a young beautifull very polite waited on me with beatifull smile That make my day really Her name was Courtney And also the manager KISTINA AND DANYA THEY ARE THE BEST I WILL DIFENETLY RECOMAND YOUR FACILITY TO ALL TGE PEOPLE I KNOW THANKS FOR GIVING ME THE OPPORTUNITY TO LET YOU KNOW HOW GOOD THE SERVICE WAS THSNKS A MILLION
Awni M. | Overall ExperienceEverything is very nice very good crew Very pleasant nice staff I been renting trucks from this locations for years And its a lot better than every Company must premoting all thecstaff and shoukd give all bonuses for the job they are doing Thanks
Awni M. | Overall ExperienceKeep up with the correct mileage in the trucks and stop tryna get over on the next customer.
Arnesheaire W.I had a good experience and the staff vwas great
Nallie R. | Overall ExperienceOnly complaint I have they were not willing to work with us on prorating our unit we closed on a house on the 20th payment due on the 21st.All I needed was one week due to he holiday.They said no
Lori H. | Overall ExperienceWhat a well managed facility! Very clean. My household items were there for 6 months, and I didn't find any bugs when I unpacked. ¡Gracias!
Joan w. | Overall ExperienceI wouldhave score u haul above average but I had issues trying to close my acct out but everyone there seemed very helpful even though it took awhile to resolve
Quaneatha P. | Overall Experiencemanger was great helped me out so much she fixed my problem and saved my day want to thank her again for being so helpful .
Richard C. | First ImpressionsWhen my reservation for the storage unit with accepted, there was no instructions as to what I needed to do to activate it as checked in and where to go, as my chosen location was a remote storage facility. It took almost an hour to get everything straight and have access to the unit. Better communication from U-Haul would be beneficial. The manager more than adequately implemented service recovery, which I greatly appreciated
Janel H.