Comentarios de los clientes para U-Haul Moving & Storage at Florida Ave

Excelente servicio muchas gracias

I had a safe stolen from my storage facility, which I was given a number to call. I hope there was video. Also the movers we hired off of UHAUL website (which are 3rd party, but promoted by UHAUL, did severe damage to many items. I have pictures I will be getting with UHAUL on. To be clear it was Christmas Eve when we moved out, will contact UHAL Monday. I will update review after speaking with UHAUL. The management at the storage location was very nice and it was very clean.

Staff are friendly and enough to handle customers that come in. Thank you for having extra employees.

needed more staff to facilitate the customer flow...the wait could shorten.

Nice staff

Cleaning ladies are inefficient and ineffective. Always taking breaks and lousy at cleaning the bathroom. Went into the bathroom after it was just cleaned and slipped, nearly did the splits, and fell to the floor on the soaking wet floor from the mopping that was done. No signs up saying beware wet floor. And sink looked barely clean still.

VERY GOOD Help

A few hiccups but overall positive. Thank you!!

no problems with vehicle, or check-in check-out

Dayna made the move in-process quick and easy. She was able to explain what I was being charged for and even let me confirm the unit fit my needs before purchase.

Uhaul is the best

great

none

Store manager Dana on Florida Avenue she was an outstanding person when it comes to assisting me thank you Dana for your professionalism

Everything was well as expected.

Thank you!

I’ll Let you know when I get a response. No one answers the phone. And I have yet to get response to email requesting end of storage rental I can reassess at the time my action is complete

All my Yes answers are true. Rated excellent because I have not experienced any problems in 13 years. Thank you.

Unit and personnel were excellent but unit way too expensive. I got a unit 10x12.5 for less price than the 5x5 i had. i think that rent should be regulated bevaise i feel cheeted i was paying for more than 2 years 63+ when in the other place would ne 17 plus taces and insurance.

Very helpful and accommodating staff

I am one of your almost weekly customer These people you have are awesome I had a young beautifull very polite waited on me with beatifull smile That make my day really Her name was Courtney And also the manager KISTINA AND DANYA THEY ARE THE BEST I WILL DIFENETLY RECOMAND YOUR FACILITY TO ALL TGE PEOPLE I KNOW THANKS FOR GIVING ME THE OPPORTUNITY TO LET YOU KNOW HOW GOOD THE SERVICE WAS THSNKS A MILLION

Everything is very nice very good crew Very pleasant nice staff I been renting trucks from this locations for years And its a lot better than every Company must premoting all thecstaff and shoukd give all bonuses for the job they are doing Thanks

Keep up with the correct mileage in the trucks and stop tryna get over on the next customer.

I had a good experience and the staff vwas great

Only complaint I have they were not willing to work with us on prorating our unit we closed on a house on the 20th payment due on the 21st.All I needed was one week due to he holiday.They said no

What a well managed facility! Very clean. My household items were there for 6 months, and I didn’t find any bugs when I unpacked. Thank you!

I wouldhave score u haul above average but I had issues trying to close my acct out but everyone there seemed very helpful even though it took awhile to resolve

manger was great helped me out so much she fixed my problem and saved my day want to thank her again for being so helpful .

When my reservation for the storage unit with accepted, there was no instructions as to what I needed to do to activate it as checked in and where to go, as my chosen location was a remote storage facility. It took almost an hour to get everything straight and have access to the unit. Better communication from U-Haul would be beneficial. The manager more than adequately implemented service recovery, which I greatly appreciated

rented space in Fl via internet I live in Alaska required me in person multiple calls with out response second space rented I am billed for both

NA

It’s was closing time around the time I got my storage store associates failed to info me that the area she place me in is not accessible 24 hrs

Not enough employees for the volume of customes, had to wait almost 30 min to be taken care of

Great

The worker was very respectable niceand very helpful That management at north florida is the best i ever seen Very well organized I been renting from uhaul very long time All employees are very happ

When I called to reserve my storage I asked multiple times if everything on my truck would fit in the storage reserved. They said I would. I still have lots and now I have to get another storage.

Smaller inside units do not have enough lighting and I accidentally picked up a box of rat poison...horrifying. I get why they are necessary, but that was beyond unpleasant. Staff were helpful & kind.

The process was great, I used the storage for 13 months. I was satisfied.

They services are not clear on when you get your refund and we are in need of it

The staff is always working for thr customer

We had that unit for approximately 10 years and were very happy with the staff and quality of the property. Thank you for making our stay and our exit a smoothe and easy transition.

I am thankful for U-Haul. You guys stored my things for a very reasonable price. The facilities were clean and the staff was very friendly. Thank you for making my moving experience one to remember.

7/15/19 I ended up getting stuck in the elevator for over an hour. The fire dept had to come open the door. Christine and Dayna were very helpful from the other Uhaul location. Very scary experience.

It was the most disgusting storage I’ve ever been to with roaches everywhere never what I recommend it to anyone

The truck was left with a bunch of garbage in it. Fortunately, the well staffed (with friendly associates) truck center up the street quickly changed my reservation and got me in a truck without too much time wasted.

The mobile pickup is terrible. I spent 30 minutes waiting for the approval. I tried the chat and got no response. I called the number and was on hold the entire time. I was on my way to another location (with a person) when the approval finally went through.

👌

Very good customer service. Very knowledgeable and easy to ask questions and talk to

The sign outside the facility said 24hrs when I tried to enter it said access denied. I was very disappointed because had I known it wasn't 24hrs I would have made it there earlier to move in.

This has nothing to do with location. This has all to do with the terrible automated system. Scheduling the truck online is a breeze but the pick up is the worst and most cumbersome thing ever. I checked in around 9:15 or so and sat there waiting until almost 9:50 !!!!! Way too long, I'm sure a live person could have gotten me out of there quicker and much more efficiently. The whole account verification deal while we are sitting there waiting to pick up the truck doesn't make sense. It easily could be done before hand. The whole process should not take more than 15 minutes or so, you have to remember what people using your trucks for.....which is moving right....so people are on a time schedule and need to get stuff done...in a hurry. Thanks will definitely look for another location next time that has a live person.

Place was full of roaches! When paying my bill online I was charged a late fee unnecessarily and it took an act of Congress to straighten out and be refunded.

Kristina was polite,friendly, and very thorough in describing the storage units available, sizes and costs, hours of operation for both staff and customers. I was very pleased with the security, too.

Richard was one of the best customer representatives I've had in a long time. He was so nice, helpful and timely, which is hard to find these days. Great guy to have on your staff :)

None

Everyone was nice and property was clean always

Called to get help . Left a message and never called me back . Was there for 5 months and they raised the price on me . Never again

This location was perfect

I had a horriable experience all the way around from start to finish from uhual if anyone cares enough they can ask and I will give the details

Storage as it should be.

I REALLY Aprectiated the WHOLE team from the Storage Guy to the Ppl in the Truck check Building. Everytime Everybody was very helpful along my first time moving to Florida. They made my experience

The employees are outstanding and very knowledgeable. Excellent experience, great prices, and super clean and safe location.

Great staff....

Good service

Great uhaul service for last minute situations...

Very good

Thank you for the service.

Great service clean property

the staff friendly and helpful

I received excellent service at U-Haul.

Perfect service! Clean. Friendly. Safe!!

Great service.

Thank you l appreciated

Awesome Customer Service!

Awesome Customer Service!

Awesome customer service!

Good

Very nice and patient they were very willing to work with me.

Thank you so much manager Christina Ramos for all you did for me....

We had problems using the restrooms. We often found the restrooms locked and we had no access. The other problem was the gate was broken several times and remained opened for days.

The staff inside was not very welcoming when we arrived. We were given the wrong address initially and were late meeting our moving help. The gentleman who helped with the truck return was friendly.

I like the convenience

My experience was pleasant.

You need accessible dumpsters for the customers. You should also let the customers know they can access the bathroom with their gate access card. Carla is very sweet, kind and helpful. Give her a rais

Great facility, and helpful and friendly people!

The storage space was convenient for me and the staff made my experience even better!

No complaints.

Made the van check out easy. Then took me down the street to show me storage space.

Excellent customer service

After almost 2 years faithful service they evicted me because I did not provide an address fast enough for their patients and because I would not provide a u-haul storage unit with my tax information.

I recommend the Uhaul storage 100%.

Ive had more than one unit here over the years. Ive always had great customer service.

Everything was taken care of easily and quickly.

Rent was always going up an I had a very small unit. Also why would those that rent from you need to pay a minimum of $25.00 to throw anything away in your dumpster?

Amazing staff always worked with me and helped me with anything I needed thank you Uhaul on Florida Ave

Very good, well organized.

The personal workers were wonderful, thanks

When I got my storage unit I was promised a military discount. The manager Mark Parker forgot to put it in but promised to correct it. Never did. Went back on our co tract. Poor service. Rude.

I was evicted due to the statements/personal issue of another tenant which has stalked, attacked me, as well as damaged my vehicle. This tenant is the ex-girlfriend of my fiance. Stick with yourpolicy

Thank you for helping to make a stressful time easier for us. Everything went smoothly and your staff was great!

Was satisfied with service

The whole experience was great and the employees were excellent.

Excellent in everything.

My last month I wanted to pay my storage late but my credit card was charged without my consent after the late fee was added. If I had wanted to use my card I would have done so before the late fee

The guys bent over backwards to help us however they could and gave us a great deal.

Mr.Jock is very pleasant great personality I will definitely only reserve trucks here due to his outstanding service.

Jock was awesome!

I would like to say thank you to Uhaul and Jock at the N Florida location for making my move out and Uhaul Rental smooth. Thank you Jock for your service. Hope you all have a great weekend. If I ever need to rent storage or a moving truck, UHAUL and the N Florida storage loacation in Tampa will be my #1 choice. Thank you :) Crystal

N/A

Being that there is two Uhaul facilities on FL Ave it would be a great idea to verify that the customer know exactly which one to pick up truck.

I can't think of anything that I would other then there is such a very small office there and only one guy working would be much better if it was larger for two people to be in the office but the van was brand new lots of nice features that is really good

The best experience EVER. The person who took care of me was so pleasant and welcomed by business. The van was very clean and it drove with problems or issue. Thanks for a wonderful experience.

You're just fine as you are

always a pleasure

Customer service was excellent..the gentleman was very helpfut to our need.

Scott was very friendly i felt like he was glad I was there he helped us out very quickly and efficiently. Very great attendant to our needs

Email sent to traffic manager

I don't see anything that can be done better. Everything was a real help to us. Thank you for How professional everyone was to us

I didn't have someone walk around with me and inspect, I had to take the truck home and clean all the windows and mirrors.

It went as smooth as glass. Will use U-Haul again.

I will come back for my next move, great costumer service.

This location is 2 thumbs up

Very quick and explained everything well

This is the third truck I've rented from here and they always reek of cigarette smoke. Like, the stench was pretty incredible. Impressive, almost.

Nonthing, Commander, Scott and Mark were UNBELIEVABLE!!! I have told my entire church.. Amen!

Nothing!

The seatbelt latch on the side of the driver's seat was broken so I had to drive the truck without a seatbelt.

Very professional and friendly service.I Highly recommend this location.

Mark and Carol by far were the nicest people that i ever dealt with. They were very accommodating and kind and sweet. I am thankful to have met these very sweet people. I don't know if they knew how their kindness made my move much easier. God bless those 2 people. I love UHaul and would definitely use that company again.

Nothing, people were great amd.equipment was.top notch will use again amd.again

A specific worker need to learn how to speak to customers and also work on his attitude.

Thanks for all you do U-haul. Great service

Very satisfied customer

Awesome customer service!

Richard was very polite and professional; an absolute pleasure to work with. I intend on adding my Google review for this store.

Service attendants professional, polite, and attentive.

The employee at this location named Jock deserves a raise. He was incredibly friendly, professional, and helpful. Even hitched and unhitched the trailer for me. I can't say enough kind words about him.

The experience was not with the location it was with Uhaul itself. I placed my reservation one week in advance but on the day of pickup all kinds of bad things went wrong. The truck size & location was changed. Pick up time was also changed. I finally was helped by Kim in the traffic area who helped. It made me not want to use Uhaul again.

Jock provided extremely good customer service.

I was really pleased with the staff and facility, as well as the promptness in which I was able to do business here. Jock was very efficient and nice. I'm would def come here again! :)

So happy with experience from start to finish. Location employees top notch, helpful and understanding, informative, just all around nice gentleman. Equipment immaculate. Looking forward to may next rental.

Jock was great! He was professional, proficient and very thorough. His customer service skills were outstanding, which is a rarity these days.

sales person was quick and efficient for a walk up rental. very helpful

I can write a book on my experience with this rental. Not Good!!!!

Jock has great customer service, Keep him!!!

It needed tires services. Also being a senior my storage space don't have light . The staff specially Mark are great. Very friendly and polite.

Extremely grateful that UHaul accommodated me on short notice. Everything was perfect.

I had an excellent experience renting a cargo van from this office. I had some special needs with my rental and the staff were courteous and helped me every step of the way to accomplish my rental. Thank you so much for all your help. It was a life saver!

My personal vehicle is inoperable I had several jobs to do and uhaul made it possible for me to get the jobs done. Everytime.

Let customer know up front they will be charged a deposit.