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sherry M.Customer Reviews for U-Haul Moving & Storage at Fairview
Testimonials From Recent Customers
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The service was excellent.
Diane K.I think it's very good
Jair D.Me agrado mucho el servicio y las facilidades q me dieron para poder recuperar mis cosas
Rocio L. | Overall ExperienceCustomer services was great! he was very helpful explain everything show me how the truck works and show me were the hidden ramp was that was awesome! this was my first time renting one and it was fun thanks U - HAUL
Alma J.Everithing was exelent
Jose H.Thanks. Services was great Thanks, Abdul- Anaheim
Karamatulla A.Daniel was super helpful and patient, he opened the store right on time. This is something I could appreciate because I was on a really tight schedule for my move . Really appreciate his help and customer service during this hectic move for myself as a customer.
Josefina K.Everything you did was great , I didn't see anything you need to improve on.. Thank you and keep up the great work..
ERIC B.Only employees had very bad customer service they need to work on that
Fernando L.When checking in someone was on phone and said he would get otger guy to help… i was standing outside then inside and guy said yeah can i help you but didnt stand up… i had to find him… no big deal but some might view that bad customer service. But after in and back easy no hassle… very efficient
Darci T.Exceptional employee helped me out. Computers were bugging out and he kept trying to make it work. I didn't get his name but he worked closing on Sunday 10/30/22
Paul H.Do very supervising the equipment before renting it, especially in cleaning it.
glenn R.Staff very helpful
Peter F.Nada
Mike H.Good and easy Rental
Bruce F.Nothing for this location - the representative that helped me was nice and helpful! Overall awesome experience - Thanks again!
Shai N.I rented a van and returned it by noon and I've checked my email for the receipt. It's 830pm and still haven't received it.
Destinee U.How about chairs in the waiting room? Maybe some coffee?
Daniel L.Great customer services!!!!
hector R.My appointment for pickup was moved to a farther location which added mileage and time to my objective. The pickup was completely out of my way and no discount was offered even after I asked. I show up at 8 am to pick up my trailer and have to wait in a line of 20 other parties waiting to pick up their vehicle as well. Only 1 employee working his ass off managing the desk/lobby and all of the lot. Took over an hour making my pickup time past 9 am (1 hour later) postponing my objective to use your u haul equipment costing me more time and money. Upon returning my trailer back to the store completely out of the way adding additional mileage and time, the store was still being run by the 1 gentleman with no other help. He did his absolute best to offer the customer service he could but as a 1 man operation gave this man the best impression ever and your corporation the worst and most pathetic business profession of the area. I think the gentleman working deserves a huge recognition for his hard work, business ethics and commitment and a Nice discount for causing more trouble than service for my time.
noah T.Trailer was clean but rear door was hard to open. I was told to spray it with WD 40. that worked! I discovered later that both tires had issues. One tire got so bad I called Roadside Assistance and the problem was solved within a couple of hours. I was also glad that when I returned the trailer a day early, my account was credited with that unused day.
Jimmy G.Double check the rental aggrement, gas level and mileage before closing the contract.
micheal C.It will be great if you have 1 extra front desk customer service employee or yard employee to help customers in return equipment and so
Max M.I love this site it's super accessible for everyone, international licenses possible super cheaper and believe me the truck help me a lot when more I need to move
Yesika V.Fast and efficient will use this location for any moving needs
ali N.They gave me a truck with back brakes and me and my son almost crashed smh the truck wasn't cleaned
TAKEIA W.I was denied a pick up truck rental because a credit is needed, even tho I called and made the reservation ahead of time with my debit card. Next time inform customers of that over the phone so they don't waste their time.
Jonathan C.Nothing needs to be done… continue the course
Joseph P.I was helped by Daneil who checked me in and was quick hooking up the trailer to my truck he was extremely nice thank you for your kind service I will be coming back in the future for my moving needs.
Jorge O.Even though I still consider this location exceptional, it still has room for improvement. In the 2 times I've rented vans, both had something spilled and not clean in the cargo hold. Other than that, the vehicle was great. Would still recommend this location
Ryan C.SO EASY TO RENT WITH YOU GUYS, IN-N-OUT WITH NO RUSH OR ESTRESS. THANKS FOR THE GREAT SERVICE
Rigoberto L.My personal thanks to the manager and the young lady that helped me out to mendously. In these times of need when everything seems to be compounding the fact that obviously we don't have somewhere to put our things but you made it a not only workable condition but appreciated. I will recommend your specific U-Haul location on Fairview and the 22 freeway as my prime location to always order from thank you again for your professionalism and the leniency and understanding. Sincerely and respectfully, Mark sinkinson markssolutions777@gmail.com 213 256-2975
mark s. | Overall ExperienceMy pickup location was change and no one reach out to let me know that I had to go to a different t location to pick up my rental truck. Customer service was poor all employees had poor customer service.
Lucia H.The people that works there they are very friendly and helpful they do a awesome job thank you guys
ARTURO C. | First ImpressionsPut up no parking signs for stalls you dont want customers to park in instead of rudely asking to move the car to Starbucks parking lot. Uphold the discount for refueling an empty truck not promising one price then changing it upon return.
Ricardo C.They need more employees
David R.Customer service in general
Manuel R.Clean equipment better front counter personnel
Cristian C.Customer service needs improvement-
ALFREDO G.Needed cruise control!
james T.The inside of the 10' truck smelled pretty bad. In recommended letting the vehicles sit in the parking lot with the windows down to get the bad scent out.
Kellie H.Get rid of Daniel. Rude behavior right from the beginning. He was pissed at me for missing his phone call 10 min prior so he denied to check in my return vehicle . Told me I had to wait an hour for another employee to arrive (since he couldnt leave the store) or checkout online. I insisted it was a quick checkout and he ordered me to leave the store. I sat in the uhaul rental awaiting a 2nd employee, and Daniel stepped outside the store to help a customer even while other customers were still inside (so he CAN leave the store now?) At that point he stated i had to leave or he was calling the cops. Eventually Brian showed up and he relayed to me that Daniel claimed i was using profanity inside the store (100% lie). The police did arrive and they relayed that I would have to speak to corporate with any financial disputes i have with my rental since these employees were refusing to accept my return. Very disappointing since every other uhaul employee is usually so professional; Even brian the day prior was top service but it seemed he was relying on Daniel's false narrative.
anthony L.This place was great. 10/10 very helpful and knowledgeable. I did have issues that day with my previous order that at a different location i had to cancel though. I thought i chose the online self pickup option, which I did, but I guess I had to meet a guy somewhere at a specific time that I wasn't told about and since I missed that appointment I wasn't able to obtain my truck which took an hour to figure out bc the website and app didn't tell me anything about it. Additionally, I was told I had ordered two dollys and 12 moving pads which I didn't intend to do, but I missed the fact that they were automatically added to my cart the first time and if I hadn't ended up canceling that order I would've had to pay for a bunch of stuff I didn't want or need and would have just gotten in the way. so my issues are really with the website adding things to my cart I didn't want, not making it clear I was purchasing them on checkout, and with not notifying me I had to pick up my vehicle with a person at a very specific time despite it being self pickup. To be clear though, the location I'm leaving a review for was great and very helpful and they are not the source of my issues in any way.
Sabrina S.The only thing I'd recommend is try to get more parking for the guest. It's a small location but it was hard to get a parking spot on a busy saturday.
Rosendo A.Great experience at this location Daniel was a great help really made things easy will definitely be coming back to this location!
Ricky H.Great staff, and service, Looks like this location has plenty of equipment available.
Patrick M.This location is hands down the best Uhaul center in the area. I have rented from nearly every one in the OC and they are by far the best.
Suzanne W.In my experience, I need the services for a short time, use 14 miles and only pay around 45 dollars. for the prices were very affordable and the paperwork for renting the vehicle was not complicated I recommend it
Cesar E.The staff at this location is awesome!! Thank you for always providing excellent service!
Jennifer D.The truck was clean too.
Thuy R. | First ImpressionsI BACK UP TO THE DRIVE WAY AND I WAS TO MEET UP WITH MY WIFE TO SEE THE DTORAGE UNIT UNTIL A EMPLOYEE START TO SCREMING AT ME THE I can park there He didn't ask if I need any help just get you truck out and if you have to bring your thing do it from the street si I toll my wife to cancel uhal don't need my business
lucero g. | Overall Experienceawesome people, doing their job well!
Nicole B. | Overall ExperienceThank you Sean for going beyond the Call of Duty to help me in my time of need.
Deanna F. | Overall ExperienceThank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit
cynthia m. | Overall Experienceeasy process to rent storage and easy process when no longer need storage.
sophia r. | Overall ExperienceBryan was extremely nice and helpful
James S. | First ImpressionsHad a great experience
vanessa g. | Overall ExperienceShawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊
LISA F. | Overall ExperienceIt was just expensive. I didn't like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.
danielle m. | Overall ExperienceEverything was as expected
Alexander b. | Overall ExperienceThe assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. ¡Gracias!
Alexander b. | First ImpressionsExcellent service
sergio f. | Overall ExperienceSuper easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.
Jason L. | Overall ExperienceVery good
sergio f. | First ImpressionsGreat customer service and great prices, i recomend u haul to anyone looking for storage
eziquio p. | First Impressionsvacuum the hallway carpets
donna d. | Overall ExperienceI had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left
Jerome c. | ReservaciónSean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.
Deanna F. | Reservación