Customer Reviews for U-Haul Moving & Storage at Fairview

3,869 comentarios

13042 Fairview St   Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

(714) 971-0222

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(714) 971-0222

13042 Fairview St
Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The service is awesome well maintained equipment perfect for what I need

Rafael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
1.0

The representative that helped me was very unprofessional. It's been 18 hours since I returned the truck and I still have not received me receipt.

Julia F. 
Clasificación:
5.0

CUSTOMER SERVICE IS THE BEST

gary S. 
Clasificación:
5.0

It was affordable and did the job well, a but dirty but that might be due to a REALLY old truck.

Adrian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando D. 
Clasificación:
4.0

Was unprepared for the new rule of the $20 service fee for returns after hours I think they should have told us personally that was gonna happen until we're familiar that there are new rules

Kelly F. 
Clasificación:
5.0

You order in place and when you get there you find it's at another place you have to go to

PATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jerry G. 
Clasificación:
2.0

The invoice is incorrect and they overbooked me.

Julio F. 
Clasificación:
4.0

I want to rent the truck one way on this location but they don't have one way rental. So have to pay by miles, so have to drive more than 200 miles and pay more money . Customer service was great just the fact that they don't have the one way service.

Julio N. 
Clasificación:
5.0

The truck is clean and pick up process is very quick and efficient. The staff is very helpful. Will definitely recommend this place and service. Gracias

Xiaobin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nigel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
4.0

There was one employee and the back up came little later. Had little difficulty pulling into the yard due to other trucks blocking the driveway.

Pardeep S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel Y. 
Clasificación:
5.0

Great service.

Alex G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDALAN H. 
Clasificación:
3.0

“Skip the line” QR code did not work at front door. Entrance to location is difficult to enter due to the amount of traffic and customer parking is minimal.

Francisco S. 
Clasificación:
5.0

Great service and friendly staff

yolanda V. 
Clasificación:
4.0

System was down so couldn't get any rental when I was there. Gentleman that was working was nice enough to call me when system got back up. Overall good experience no other issues.

KHANG L. 
Clasificación:
5.0

Great customer service at the counter in the afternoon didn't get his name but he was really responsible and respectful 👍🏼 👏🏽

Pierre B. 
Clasificación:
2.0

Customer service needs improvement. I rented an auto transport trailer. Trailer tie down strap that fits over the car tire was broken and I had to go to Home Depot to buy straps to make it work.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
5.0

Great overall service, Again!!!!

COLLEEN C. 
Clasificación:
1.0

El cliente no dejó un comentario.

MELISSA N. 
Clasificación:
5.0

Chris was so patient while I was dealing w care issues. The day I returned the truck, he was also great and so easy to deal with. Great location w the Best staff!

Faleula F. 
Clasificación:
1.0

Tire was is a really bad shape and ended up exploding in the freeway and had me swerving for a bit

Luis E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abigail W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER S. 
Clasificación:
5.0

Always go to the location to rent. On line is usually a circus. And at Fairview and Garden Grove they're the best!!

LAWRENCE P. 
Clasificación:
5.0

The man that works there is awesome he's so nice and helpful and made sure we were able to get the rental we want. Thanks so much again you were great!

Karina F. 
Clasificación:
5.0

The online reservation is utterly useless. I usually end up at the Fairview Garden Grove location and love the staff there. I was sent to another location that was run down and no one was there until 10 o'clock. AND they didn't have my trailer!! So I ended up luckily at Fairview.

LAWRENCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerald C. 
Clasificación:
5.0

Every step was smooth, Cost was exactly as quoted. ¡Gracias!

SULAN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack W. 
Clasificación:
5.0

El cliente no dejó un comentario.

evan S. 
Clasificación:
5.0

I not only would recommend this location but I have and will continue to. THANKS

Arnulfo L. 
Clasificación:
3.0

Difficult to access during rush hour, busy traffic.

Tom K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEHEMIAS C. 
Clasificación:
5.0

Good Customer service 👍🏻

Jon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMED M. 
Clasificación:
5.0

I have been renting from this location for a while and am very happy with the service, thank you workers for being professional and treating me like a human. Will always recommend  this location

Arnulfo L. 
Clasificación:
5.0

Bueno

Hugh N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

freddy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla L. 
Clasificación:
5.0

Employee was very helpful, courteous, and efficient. A+

Adam A. 
Clasificación:
3.0

I do understand that COVID -19 still going on, but doesn't mean that the customer representative that is working at the counter don't even talk to you or give any help at all and let you check in and out online. I'm glad that I'm very savvy on technology but where is the customer service?

VERONICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ho N. 
Clasificación:
5.0

N/c

Rosa G. 
Clasificación:
1.0

The clerk who received me could care less what I had to say, he referred to U-Haul customer service. Luis Galvan 714-600-4197 contract# 96395894

Luis G. 
Clasificación:
1.0

Uhaul gave me a stolen van. I was pulled over, detained, and questioned.

LEONARD U. 
Clasificación:
2.0

Have the equipment that is on reservation actually at the location when you have a reservation. To days in a row at two different locations I showed up to pick up a car hauler and both times the trailer I needed was not there. To run salt in the wound. Both locations had an additional trailer inside with no reservation on it that would suit my needs based on the load I was towing and the vehicle I was going to tow it with. Because the computer said it wouldn't carry the load. They wouldn't rent it to me. Uhaul needs to reassess the program they use to focus these things out. Only way I was able to make this work was to tow a friend's car that had similar wrought and wheel base and he towed mine. This scenario finally made the computer happy. Uhaul you need to get your shit together. You leave your technicians no leeway to confirm a load can be towed based on the facts of the vehicle stamped ratings for towing. Beyond annoyed and put out.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

The employees there were courteous and professional. They made the experience exceptional. I delt with Nate when I picked up the trailer.

Alexander B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H. 
Clasificación:
5.0

Everything is fine thank you so much

Leticia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

Improve the signage and instructions on returning equipment. The signage directs you to the right of the facility under the canopy with large "STOP" on the pavement. The employee came out after a few minutes and wanted me to back up the trailer and move it to the left. I don't usually drive with a trailer especially in a tight lot to maneuver with trucks and vans in the immediate area. Specify where the equipment needs to be returned.

MELVYN T. 
Clasificación:
5.0

Well managed location

John M. 
Clasificación:
5.0

Your website can use some help. It is frustrating that the site requires you to do through page after page with the site automatically adding items before getting to check out when all you want to do is rent a trailer. While the added items take up the bulk of the page you must find the small-print item stating "I don't need any of this" in order to progress to the next page.

Patrick S. 
Clasificación:
4.0

Communication and better explanation on renting their equipment(s). Bryan Gasca (manager) was excellent!

Viraj K. 
Clasificación:
5.0

Sharing a lot with Starbucks makes this a hard location to get into. That being said Chris made the whole experience much more relaxing. I was in and out with Chris doing my contract and Bryan retrieving the truck. The teamwork and professionalism at this location is amazing. Wish all stores ran as smooth as this one.

Glenn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andre J. 
Clasificación:
2.0

Charge the right price customer shouldn't have to call to say you charged too many days. Shady business and lack of employees only one working this big business

ROGER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

liliana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
3.0

Nothing this place is just fine its the other places that I originally make my reservations for and only to find on the day of picking it up, they never have them ready for me and there is always problems with the rentals coming out of the Tustin location.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

josette G. 
Clasificación:
5.0

$190 for one day kinda high but love the service might look around somewhere cheaper next time 🤙🏾

Jacob V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric C. 
Clasificación:
5.0

Very efficient, got my receipt in less than 5-minutes! Much faster than any car rental company's car-return counter!

ANURAG J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
5.0

Fairly quick in and out when you reserve and do all of the paperwork online. Very cool.

Patrick S. 
Clasificación:
5.0

Customer service was excellent

Robert T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mauro G. 
Clasificación:
1.0

Your verification and security process needs an update. My account was fraudulently used for this rental and now there is a past due balance. UHaul has the identification of the renter but can't somehow clear my account.

Roderick G. 
Clasificación:
5.0

Better rental options. No one way option for my rental caused an unnecessary return trip!

Casey V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra T. 
Clasificación:
5.0

Thank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit

cynthia m.  |  Overall Experience 
Clasificación:
5.0

easy process to rent storage and easy process when no longer need storage.

sophia r.  |  Overall Experience 
Clasificación:
5.0

Bryan was extremely nice and helpful

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E.  |  Overall Experience 
Clasificación:
5.0

Had a great experience

vanessa g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E.  |  First Impressions 
Clasificación:
5.0

Shawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊

LISA F.  |  Overall Experience 
Clasificación:
3.0

It was just expensive. I didn't like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.

danielle m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Clinton B.  |  Overall Experience 
Clasificación:
4.0

Everything was as expected

Alexander b.  |  Overall Experience 
Clasificación:
4.0

The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. ¡Gracias!

Alexander b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kimberly P.  |  Overall Experience 
Clasificación:
5.0

Excellent service

sergio f.  |  Overall Experience 
Clasificación:
5.0

Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.

Jason L.  |  Overall Experience 
Clasificación:
5.0

Very good

sergio f.  |  First Impressions 
Clasificación:
5.0

Great customer service and great prices, i recomend u haul to anyone looking for storage

eziquio p.  |  First Impressions 
Clasificación:
3.0

vacuum the hallway carpets

donna d.  |  Overall Experience 
Clasificación:
1.0

I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left

Jerome c. | Reservación
Clasificación:
5.0

Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.

Deanna F. | Reservación
No se han enviado comentarios para esta ubicación.

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