Customer Reviews for U-Haul Moving & Storage at Fairview

3,978 comentarios

13042 Fairview St   Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

(714) 971-0222

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(714) 971-0222

13042 Fairview St
Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose A. 
Clasificación:
1.0

They gave me a truck with back brakes and me and my son almost crashed smh the truck wasn't cleaned

TAKEIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sanchez J. 
Clasificación:
2.0

I was denied a pick up truck rental because a credit is needed, even tho I called and made the reservation ahead of time with my debit card. Next time inform customers of that over the phone so they don't waste their time.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
5.0

Nothing needs to be done… continue the course

Joseph P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hilda D. 
Clasificación:
5.0

I was helped by Daneil who checked me in and was quick hooking up the trailer to my truck he was extremely nice thank you for your kind service I will be coming back in the future for my moving needs.

Jorge O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie W. 
Clasificación:
4.0

Even though I still consider this location exceptional, it still has room for improvement. In the 2 times I've rented vans, both had something spilled and not clean in the cargo hold. Other than that, the vehicle was great. Would still recommend this location

Ryan C. 
Clasificación:
5.0

SO EASY TO RENT WITH YOU GUYS, IN-N-OUT WITH NO RUSH OR ESTRESS. THANKS FOR THE GREAT SERVICE

Rigoberto L. 
Clasificación:
5.0

My personal thanks to the manager and the young lady that helped me out to mendously. In these times of need when everything seems to be compounding the fact that obviously we don't have somewhere to put our things but you made it a not only workable condition but appreciated. I will recommend your specific U-Haul location on Fairview and the 22 freeway as my prime location to always order from thank you again for your professionalism and the leniency and understanding. Sincerely and respectfully, Mark sinkinson markssolutions777@gmail.com 213 256-2975

mark s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel R. 
Clasificación:
3.0

My pickup location was change and no one reach out to let me know that I had to go to a different t location to pick up my rental truck. Customer service was poor all employees had poor customer service.

Lucia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick Q. 
Clasificación:
5.0

The people that works there they are very friendly and helpful they do a awesome job thank you guys

ARTURO C.  |  First Impressions 
Clasificación:
1.0

Put up no parking signs for stalls you dont want customers to park in instead of rudely asking to move the car to Starbucks parking lot. Uphold the discount for refueling an empty truck not promising one price then changing it upon return.

Ricardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

tuan V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catalina V. 
Clasificación:
3.0

They need more employees

David R. 
Clasificación:
1.0

Customer service in general

Manuel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nick G. 
Clasificación:
1.0

Clean equipment better front counter personnel

Cristian C. 
Clasificación:
3.0

Customer service needs improvement-

ALFREDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hal B. 
Clasificación:
5.0

Needed cruise control!

james T. 
Clasificación:
5.0

The inside of the 10' truck smelled pretty bad. In recommended letting the vehicles sit in the parking lot with the windows down to get the bad scent out.

Kellie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex T. 
Clasificación:
1.0

Get rid of Daniel. Rude behavior right from the beginning. He was pissed at me for missing his phone call 10 min prior so he denied to check in my return vehicle . Told me I had to wait an hour for another employee to arrive (since he couldnt leave the store) or checkout online. I insisted it was a quick checkout and he ordered me to leave the store. I sat in the uhaul rental awaiting a 2nd employee, and Daniel stepped outside the store to help a customer even while other customers were still inside (so he CAN leave the store now?) At that point he stated i had to leave or he was calling the cops. Eventually Brian showed up and he relayed to me that Daniel claimed i was using profanity inside the store (100% lie). The police did arrive and they relayed that I would have to speak to corporate with any financial disputes i have with my rental since these employees were refusing to accept my return. Very disappointing since every other uhaul employee is usually so professional; Even brian the day prior was top service but it seemed he was relying on Daniel's false narrative.

anthony L. 
Clasificación:
5.0

This place was great. 10/10 very helpful and knowledgeable. I did have issues that day with my previous order that at a different location i had to cancel though. I thought i chose the online self pickup option, which I did, but I guess I had to meet a guy somewhere at a specific time that I wasn't told about and since I missed that appointment I wasn't able to obtain my truck which took an hour to figure out bc the website and app didn't tell me anything about it. Additionally, I was told I had ordered two dollys and 12 moving pads which I didn't intend to do, but I missed the fact that they were automatically added to my cart the first time and if I hadn't ended up canceling that order I would've had to pay for a bunch of stuff I didn't want or need and would have just gotten in the way. so my issues are really with the website adding things to my cart I didn't want, not making it clear I was purchasing them on checkout, and with not notifying me I had to pick up my vehicle with a person at a very specific time despite it being self pickup. To be clear though, the location I'm leaving a review for was great and very helpful and they are not the source of my issues in any way.

Sabrina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

hae J. 
Clasificación:
5.0

The only thing I'd recommend is try to get more parking for the guest. It's a small location but it was hard to get a parking spot on a busy saturday.

Rosendo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie C. 
Clasificación:
5.0

Great experience at this location Daniel was a great help really made things easy will definitely be coming back to this location!

Ricky H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vineeth N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vincent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth S. 
Clasificación:
5.0

Great staff, and service, Looks like this location has plenty of equipment available.

Patrick M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manish G. 
Clasificación:
5.0

This location is hands down the best Uhaul center in the area. I have rented from nearly every one in the OC and they are by far the best.

Suzanne W. 
Clasificación:
5.0

In my experience, I need the services for a short time, use 14 miles and only pay around 45 dollars. for the prices were very affordable and the paperwork for renting the vehicle was not complicated I recommend it

Cesar E. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY I. 
Clasificación:
5.0

The staff at this location is awesome!! Thank you for always providing excellent service!

Jennifer D. 
Clasificación:
5.0

Nada esta muy bien

elio V. 
Clasificación:
5.0

Great Service

zuleika A. 
Clasificación:
4.0

Call center indicated straps would be included with rental of mototcycle trailer. This was not true. We had to purchase them. Associate at location was very helpful.

Sarah J. 
Clasificación:
3.0

I don't understand. I had refueled before returning and I was still billed 72$ for the gas. So sad. I hope that I can appeal.

Alan T. 
Clasificación:
5.0

You were great. Loved the movers you sent us. They were amazing.

Kathryn S. 
Clasificación:
5.0

The truck was clean too.

Thuy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor G. 
Clasificación:
5.0

Great worker! He was friendly and professional

Ray L. 
Clasificación:
4.0

Truck not wash and look like waiting for rain to wash truck.

Ljubomir M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Diego L C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ho Ming L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Liza B.  |  Overall Experience 
Clasificación:
3.0

Way understaffed always an issue with checking in and checking out The only reason I keep going there is because is the closest place to my house but leave frustrated every time.

Margaret O. 
Clasificación:
1.0

First of all this location was not our original location. Once I arrived at our original location for pick up, I was informed that the truck was not returned so there was not a truck available for me. I was on a time crunch due to work and needed the truck at 10am. The lady who assisted me at the original location seemed unfazed by my concerns and my immediate needs. She just blew it off like “OH WELL it happens”. Then she after an hour of the original pick up time she proceeded to transfer my reservation to another further location. She said I would get a $50 transfer refund which the other location did not know about. Overall, I was just very disappointed with the entire experience.

rafael G. 
Clasificación:
5.0

great service all the way around Thanks

Ron E. 
Clasificación:
4.0

Great service,great staff just a not so good a location due to traffic but that's not uhaul fault.this stand alone uhaul is much better than other businesses that also rent uhaul equipment. So glad I was able to get hooked up with them via a telephone reservation to uhaul 800# thanks.

greg K. 
Clasificación:
1.0

I BACK UP TO THE DRIVE WAY AND I WAS TO MEET UP WITH MY WIFE TO SEE THE DTORAGE UNIT UNTIL A EMPLOYEE START TO SCREMING AT ME THE I can park there He didn't ask if I need any help just get you truck out and if you have to bring your thing do it from the street si I toll my wife to cancel uhal don't need my business

lucero g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene S. 
Clasificación:
3.0

Better staff coverage, it was busy and short staffed. Haylee was on her lunch break and noticed that her co workers were busy and backed up with customer, She took initiative and was nice enough to step in and give assistance. She expressed that she usually handles and deals with storages but still able to give assistance and doing more than just her job. I hope U-Haul can find more staff like Haylee, making the visit less stressful and transactions smooth.

Larry N. 
Clasificación:
5.0

Right when I pulled into the lot staff came out and took the truck off my hands, in and out in 1 min, Great!

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ignacio F. 
Clasificación:
5.0

Great equipment, timely service, professional staff.

azzam Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard M. 
Clasificación:
5.0

awesome people, doing their job well!

Nicole B.  |  Overall Experience 
Clasificación:
5.0

Almost OK but Fuel cap was broken already before I use it. Nobody checked the Cap.

KOJI I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazlyn O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
5.0

Fast and friendly service

Lisa T. 
Clasificación:
5.0

Perfect

Yilmaz A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
5.0

Everything was great!

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nghia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO C. 
Clasificación:
5.0

What's I see the Customer Service is more than I expected

Tung L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Porfirio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy B. 
Clasificación:
5.0

Give a refund for over fueling.

Scott P. 
Clasificación:
5.0

Keep up the good work

ELISA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale F. 
Clasificación:
5.0

Great service ✨🥇

Katia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
3.0

The only problem with the location is the difficulty in getting in and out of it.

Leigh S. 
Clasificación:
5.0

Thank you Sean for going beyond the Call of Duty to help me in my time of need.

Deanna F.  |  Overall Experience 
Clasificación:
1.0

Better customer service and was over charged 1000 miles

Hugo R. 
Clasificación:
5.0

Quick check in and check out. Was able to return equipment a bit early and the guys promptly refunded the extra hours without having to ask. I will go back even thought I have a few locations closer to me.

David W. 
Clasificación:
5.0

Thank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit

cynthia m.  |  Overall Experience 
Clasificación:
5.0

easy process to rent storage and easy process when no longer need storage.

sophia r.  |  Overall Experience 
Clasificación:
5.0

Bryan was extremely nice and helpful

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E.  |  Overall Experience 
Clasificación:
5.0

Had a great experience

vanessa g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E.  |  First Impressions 
Clasificación:
5.0

Shawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊

LISA F.  |  Overall Experience 
Clasificación:
3.0

It was just expensive. I didn't like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.

danielle m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Clinton B.  |  Overall Experience 
Clasificación:
4.0

Everything was as expected

Alexander b.  |  Overall Experience 
Clasificación:
4.0

The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. ¡Gracias!

Alexander b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kimberly P.  |  Overall Experience 
Clasificación:
5.0

Excellent service

sergio f.  |  Overall Experience 
Clasificación:
5.0

Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.

Jason L.  |  Overall Experience 
Clasificación:
5.0

Very good

sergio f.  |  First Impressions 
Clasificación:
5.0

Great customer service and great prices, i recomend u haul to anyone looking for storage

eziquio p.  |  First Impressions 
Clasificación:
3.0

vacuum the hallway carpets

donna d.  |  Overall Experience 
Clasificación:
1.0

I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left

Jerome c. | Reservación
Clasificación:
5.0

Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.

Deanna F. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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  • Ícono de autoalmacenamiento
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    Contenedores U-Box®

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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