Customer Reviews for U-Haul Moving & Storage at Enterprise Way

4,284 comentarios

2076 Enterprise Way   Kelowna, BC V1Y6H7

(250) 762-8306

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(250) 762-8306

2076 Enterprise Way
Kelowna, BC V1Y6H7

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

I received threatening messages from the manager I received 19 emails informing me that I was late with my payment one day after it was due I have never been treated so badly at a uhaul facility

Shaun F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DON W. 
Clasificación:
4.0

The staff are terrible. So lazy, don't even look up to say hi. Brutal service.

Nicole R. 
Clasificación:
3.0

The process seemed very unorganized. I had pre-booked my trailer and it still took almost an hour for the whole process before getting to leave the lot.

Carly H. 
Clasificación:
5.0

Staff is especially helpful and friendly.

Judy H.  |  Overall Experience 
Clasificación:
5.0

All the staff is great

JOYCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy K. 
Clasificación:
1.0

Hire more staff.The exit doors most of the time were not working and there was no signage up to know.Me and another customer got locked out in the yard the one day the exit door was working and the gate to get out was locked.I was stuck outside in the heat for over an hr until a customer seen me from inside and let me in.Any time Ivtried phoning Uhaul I was on hold for 40 minutes.Managed to get someone in the United States but she could not get through either.I had to hold the door and wait for the other customer to come back to let him in.The alarm from the side door went off for 30 mins before it quit and no one came.The emergency button was pressed a few times while in the storage unit area and no one responded.I found out there was only one staff member on.This is so not fair to any staff working there.I witnessed them constantly being berated and yelled at by frustrated customers.This location on enterprise in Kelowna was terrible from a business perspective.

Jeanine K. 
Clasificación:
3.0

More trained staff

Paula H. 
Clasificación:
2.0

Staff assigned a storage plae already taken. This made about a 45 minute delay and I had two movers with me at 90,00 an hour. The site did not seem well run. There seemed to be an air of inompetene. Sorry the letter see does not work on my laptop. Would not rent there again, Hugh

Hugh M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
3.0

Super busy wait times. Staff was very friendly and helpful. The truck I rented was the worst vehicle i have ever driven. Back door was so rusty it was hard to open. The exhaust manifold had a hole in it so I lost power and it was unbearably noisy. The check engine light was on as well. Plus the lock that came with the truck was half cut and didn't work. The guy who checked me back in was great. The vehicle I rented was an embarrassment

Eric E. 
Clasificación:
1.0

Your Manager has shown so much disrespect towards me applies unnecessary finds towards monthly fees my character has the moralize my character has caused me great and convenience as well as money does not respond to emails prior to sending his and due to an incident he had blew it out of proportion and banded me from using U-Haul again without notifying myself after renting a U-Haul Van to vacate my storage and move to another U-Haul location which I was granted storage then while beginning to unload at new facility was told then by staff I cannot rent storage room wasting a complete day and money spent on rental van and storage gas and kilometers my time off of work to do so I feel I should be compensated for the inconvenience and undue stress he has caused.

Rodney R.  |  Overall Experience 
Clasificación:
3.0

Not book in the west kelowna location. The lady working there was rude, and very inconsiderate. We booked a 26 foot truck and was guaranteed to have it there. It was not and had to drive even further to get one on our move day. It added way more stress to our move then was need with an already short possession time. There is multiple reviews online where this has happened and unfortunately it happened to us as well. Very disappointed in the service that was given as a paying customer. The kelowna location we ended up getting the truck from was very helpful and highly professional on the other hand.

Nick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl B.  |  First Impressions 
Clasificación:
5.0

Very well maintained and easily accessible. Great job.

Zohan N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell M.  |  First Impressions 
Clasificación:
3.0

If there is an increase in price after a unit is reserved the price should stay at the reserves price for at least 1 month

Riley H. 
Clasificación:
5.0

Personal service - great staff!!!!

Corstiaan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor D. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
5.0

Sharp staff with great attitude. Great experience.

Chris P. 
Clasificación:
3.0

The staff were going to call me back They did Not call back!!!!

david p.  |  First Impressions 
Clasificación:
3.0

Like I said in the last review... The last truck was ok! Finally. BUT I am just getting zero help by Roadside assistance on just getting any refunds or credits for future rentals on two truck fails and one of which had faulty brakes! Had to leave that truck behind in Salmon Arm as a breakdown and that Uhaul place was not even open regular hrs to assist me there. Just a painful process to the max! Seems as though it is my fault that TWO trucks broke down and I only did the right thing and survived! Geesh!

Nolan P. 
Clasificación:
3.0

The last truck was ok! Finally. BUT I am just getting zero help by Roadside assistance on just getting any refunds or credits for future rentals on two truck fails and one of which had faulty brakes! Had to leave that truck behind in Salmon Arm as a breakdown and that Uhaul place was not even open regular hrs to assist me there. Just a painful process to the max! Seems as though it is my fault that TWO trucks broke down and I only did the right thing and survived! Geesh!

Nolan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ian O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olga H. 
Clasificación:
5.0

I made 2 trips to this location. Prior to renting and when I rented. The staff at this location are very customer focused and very helpful. On the day of pickup, there did seem to be a shortage of works as the line moved slow with only 1 person dealing with several people picking up units. I actually felt sorry for the guy. Eventually another person came to help out.

Sandra K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

Great reliable trailer for a cross country move, through mountains et all! Well worth the $$

Andrew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel G. 
Clasificación:
3.0

It was near imposible to phone and have someone answer during ordinary working hours.

Doreen T.  |  Overall Experience 
Clasificación:
3.0

ND

Tina H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
3.0

More staff, 40 min wait to get vehicle. Truck was dirty inside and out.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren D. 
Clasificación:
4.0

It was very busy when we picked up our truck but it would have been nice if they spent a couple of minutes going over the truck with us. Besides that, they did a great job.

Doug W. 
Clasificación:
5.0

Markus, was fast and efficient

Darrick H. 
Clasificación:
1.0

I ordered a U-Haul to be picked up near my house. The pick-up location was then changed to one much further away. When I got there I was told there were no moving dollies, even though I had paid to reserve one. My experience continued downhill from there. U-Haul is a poorly run disaster of a company and I feel bad for the people that have to work there.

Crystal H. 
Clasificación:
5.0

I rented a cargo van for a round trip from Kelowna to Calgary and back. The van was clean, really nice to drive and had lots of power. I am a 68 year old lady with sore knees and back who had a big job ahead. I was rather dreading it, but the the efficient and polite staff, and the really good cargo van, made it all turn out much better than I thought possible. I will definitely return to U-Haul and this location.

Kathleen W. 
Clasificación:
5.0

Experience was great, the employee was very quick, efficient, informative, and made the experience fun.

Jessica M. 
Clasificación:
3.0

Your app originally booked us at an location that is no longer in business. This location was able to get us a similar unit to correct your mistake.

Austen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Thank you for making our move easy! I know you guys are short staffed but that didn't stop you from giving the best you could. I do t remember his name but the guy who helped us was amazing! Very clear with directions and very helpful!

Kaitlin D. 
Clasificación:
4.0

Good job

Aldrin V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
5.0

Well done 👍

david L. 
Clasificación:
5.0

Have clearer instructions about where to go on entering location

Frank H. 
Clasificación:
5.0

It was good

Bob D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

Hire more staff. Wait to excessive

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy T. 
Clasificación:
3.0

Drive through bay out door wasn't working. Really fun making a turn around with a 26' truck! Not. Good thing I didn't have a trailer.

ANNE M.  |  Overall Experience 
Clasificación:
5.0

All members of your team I had contact with were wonderful and friendly. Gracias

Alan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Varun K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl B. 
Clasificación:
4.0

To Cale and the powers that BE please... The last truck I got had broken AC (air conditioning) and I think I reported this very same truck before. I hope to not get this GMC anymore if the case of not being fixed as it just gets hotter and hotter out, PLEASE! Starts working for very limited time and then craps out and it gets so hot in there to Blind Bay and back. Thanks.

Nolan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillaume B. 
Clasificación:
4.0

Lonnnng line up to receive vehicle.

JESSE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

peregrine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily N. 
Clasificación:
3.0

The cargo van I used today had an issue with the gas gauge. I started at 1/4 tank. I drove about 33 km and the gas gauge was almost to 1/8. I went to go top off the gas, starting at $15, then $20, then $25 and then at $30. Gas gauge was showing it was still way below 1/4 mark. I thought since gas price is at $2.18 and the van may be a gas guzzler, I put in an extra $10. The cause gauge was just under the 1/4 mark still. I drove three blocks away and the gauge jumped up to almost half tank. I talked to the technician on site and he admitted that some of the van gas gauge acts up if the vehicle has been sitting for a while but he couldn't do anything to compensate for the error. So…my advise for others to be be wary of how much gas you fill up because the gas gauge may not be working properly. Was not to happy about this experience

Thang N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay D. 
Clasificación:
5.0

Excellent service! Was greeted in the parking lot when I arrived to drop off trailer. Super fast and efficient process.

Roger K. 
Clasificación:
4.0

We did have excellent service from the staff person who did the return walk thru of the van. But the in office staff were not very organized (had trouble finding our locker key, didn't email us ahead of time that they had upgraded the lock so we went all the way to the unit and couldn't get inside) and didn't respond to the storage area intercom when I called to find out where my new key was.

Jen M. 
Clasificación:
3.0

I had requested moving blankets when I reserved online and assumed they were in the truck I was renting. They weren't and nothing was mentioned about them when I picked up the key. The location was VERY busy and appeared understaffed.

STARLA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aleksandr Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren H. 
Clasificación:
5.0

I wish UHAUL can improve the 24-7 online system. I struggled a bit because the place of my order in the phone looked differently that the message I received some days before the service. So, that is confusing. It is also confusing that the things you already selected before, including tools, insurance, etc, are again needed to be chosen in the online system before pickup. I ended up adding a service such as furniture pads by error as I did that under pressure to start service. Things like that should be avoided for the overall customer experience.

Edel R. M. 
Clasificación:
5.0

When a worker is good at their job, they need to be told so. Von did an amazing job. He was very helpful, his customer service level is a 10 out of 10! Front line staff at the desk were also 10 out of 10.

DWAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
2.0

The location doesn't have staff and enough equipement. Eventhough I booked on line and had the confirmation, the doly was not available. How can I make a moving without the proper equipment. Level of fuel was wrong, etc. Very frustranting experience. I would not recommend the Entreprise way to anyone

FERNANDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan E. 
Clasificación:
3.0

I booked my 20' truck at least 2 weeks in advance, but they did not have a 20' truck for me when I went to pick up. The guy I spoke with was able to find me another truck but it wasn't the size I wanted. All of this took more time out of my day so I didn't pick up the truck until over an hour after I was supposed to. When I returned the truck a few days later, I was an hour and forty five minutes past when Uhaul expected it, based on my original booking time, and I was charged almost $100 more. Kinda funny how it works out for them but not for me.

Gregg C. 
Clasificación:
5.0

Always an easy breezy experience! Staff is friendly, and VERY efficient, thank you!!

LINDSAY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roxanne V. 
Clasificación:
1.0

Absolutely terrible experience, very very unimpressed, originally had the cargo van which I was told numerous times that I could pay for with my Visa Debit but upon arrival at U-Haul was told I needed a Major Credit Card and then was told I had to rent a truck which cost a lot more. Very very unimpressed with my experience. Also rented a storage locker, upon trying to pay my bill my account had no record of my locker, when I called they also had no record of it. Very unimpressed and will never be renting from U-Haul again.

Zoë T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorna B. 
Clasificación:
3.0

Truck drove horribly, the alignment was off and truck pulled to the right. And tires were not balanced properly. Around 30km-50km crazy shaking, and also above 80km and also found out about half way threw my trip that there were cigarette butts onder the driver seat and ash that was in the vents and blew All over my passengers when they were turned on.. overall goodand worked for what i needed.. But some things need to change/fixed. Like at least vacuuming the truck before it is sent out again.. and taking the trucks on more test drives to be sure it is safe and properly maintained.

spencer S. 
Clasificación:
5.0

Extremely helpful staff at this location. Very professional.

Shauna J. 
Clasificación:
5.0

Great customer service but chatty on the long line ups.

Sean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

Given the wrong unit. Pick up location said they would correct in system. At drop off showed them that I had a different unit then the contract. They said they would take care of it . Then I start getting calls for not returning my unit. Sure glad I had a photo to use as proof of the actual unit we had.

Austen L. 
Clasificación:
3.0

1. First call went to Georgia USA. they were not familiar with our trucks in Canada and could not enter our postal codes. 2. Booked truck online with 2 Large dolleys and padded blankets. When picked up truck only one small, flat Tolley cart, 2 blankets. Please have agents double check the orders.

Michelle W. 
Clasificación:
4.0

Cale doing good at managing here! He looks at reviews and sees any concerns. Just found this out yesterday talking to him. The truck I got though is getting quite old and just a worry it will crap out one day and the last customer did not put the fuel back to the level it was to be at starting at and my signing it out so I am writing this to make sure that customer got billed as it put me out having to get gas before a job as it was on EMPTY when I left with it. The print out showed at a quarter tank. I did not have time to transfer trucks. Smiles and thanks. (: Employees must check this, even the newer ones!

Nolan P. 
Clasificación:
3.0

often a long wait... u haul does not want to hire qualified people and or pay them enough to be qualified...

warren W. 
Clasificación:
1.0

I was quoted 69 for the service I got a bill for 119. Fuckyou scam artists

Curtis D. 
Clasificación:
5.0

All good and went smooth

dana J. 
Clasificación:
5.0

Customer service was great. The fellow that helped us with the rental and setup was funny and professional. Question - Why are there NO jacks on the 6 x 12 enclosed trailers.? We loaded the trailer and wanted to separate the vehicles but we're unable to once it's loaded.! Also, we had to drive from the Okanagan to Vancouver and back on the Coquihalla and there is no spare tire.? Everything worked well… But those two things stand out. Gracias

Philip C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

We were very happy- the staff at this location are great!

Carolyn H. 
Clasificación:
3.0

Location should consider having a few more 'location barcodes' for self drop off in and around the drop off area. at 10pm, its dark and a fluke that I was able to find a small 2" x 2" bar code tucked over in the corner near their front entrance. Alternatively, put a large sign 'location bar code'.

blake C. 
Clasificación:
1.0

Have keys for the vehicles that are booked for your customers! Had to settle for a much smaller truck which ruined our whole weekend plans of moving. Horrible company!!!

Doug S. 
Clasificación:
5.0

Great customer service during drop off and I explained my issues with the truck and travel issues again. He said complaint department would be calling me this week and that I should get all of my money back.

Brandon S. 
Clasificación:
4.0

Very frustrating for people with no smart phone. We were unable indicate previous damage on van, because had to use a smartphone. No telephone # for roadside assistance, just a web site, what do you do if you don't have internet.. Filling up the gas tank to 3/8 full, impossible to gauge, s/b full to full. Really need a work around for internet, & smart phone, limits who can use this service. We probably would not use for any distant moves because we do not have a smart phone. Could not recommend Uhaul because of the reliance of internet/smartphone requirement, not everyone has a smartphone & internet connection.

ORVILLE M. 
Clasificación:
2.0

Less wait times, more knowledgeable staff, and better communication between staff members.

Jim R. 
Clasificación:
1.0

When a customer is in a rush, at least pretend to hurry.

Kyuha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren H. 
Clasificación:
5.0

Check tire pressures/make sure caps are on hub and wheel bearings greased all of my experiences with uhaul have been excellent

Rocky J. 
Clasificación:
4.0

Good staff in general and some are more friendly than others. Been renting here for like 11 years now. Finally got more trucks! That relieved some sighs of more recent past! Trucks do not get fixed that much though and this time the coffee cup holder got busted by some other renter and now useless! I did report it though and hope it does get fixed! Had to hold hot coffee entire time while driving after getting it at McDonalds out of truck pick up.

Nolan P. 
Clasificación:
5.0

Friendly staff, fast service, great attitude

Clifford K. 
Clasificación:
5.0

very nice guys. super helpful thankyou

ted L. 
Clasificación:
5.0

El cliente no dejó un comentario.

anne l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar H.  |  First Impressions 
Clasificación:
4.0

Marked it as not clean because of all the construction dust that accumulates when you expanding your facilities. Not a criticism just a fact. We are sorry that you will no longer be providing RV and boat storage. Thanks for a good two years.

harry s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN N.  |  Overall Experience 
Clasificación:
5.0

Very clean and easy to use. Very impressed

Richard M.  |  First Impressions 
Clasificación:
5.0

The new management and staff are clearly a rise above past experience's i've had at the location on Enterpiseway in Kelowna, B.C. They are Most definitley an Asset to your company, going above and beyond more than once. I would highly recommend u-haul to all my friends and associates. Thank-you soo much.

Hans H.  |  Overall Experience 
Clasificación:
5.0

Very professional staff and helpful.

Bryan P.  |  Overall Experience 
Clasificación:
5.0

Cale the manger of this u-haul was above and beyond with the services provided and was professional and excellent customer service provide. Thank you again

dailen b.  |  Overall Experience 
Clasificación:
4.0

Nice facility, friendly and fast processing of rentals.

Mario Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M.  |  Overall Experience 
Clasificación:
1.0

My experience here is that nobody has a clue what's happening. I've never seen so much confusion or disorganisation. I've got dozens of examples of units being rented to 2 people at once, no communication, and just general apathy. This place is a disaster run by complete incompetents.

Craig S.  |  Overall Experience 
Clasificación:
5.0

Great service helpful staff

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis V.  |  Overall Experience 
Clasificación:
4.0

Actually I can't find staff in the storage building to guide us or give us some info. But suddenly Cleaning person he's doing his job and I approach him and ask. He is a big help and telling us what to do and explain more better the why is the 3416 unit is on the second floor. the numbering a bit confusing, because of the floor number.

Aldrin V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon L.  |  Overall Experience 
Clasificación:
5.0

One of best storage in Kelowna and even in North America. Gracias

Nazir M.  |  Overall Experience 
Clasificación:
5.0

Unbelievably clean environment

Rick M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben H.  |  First Impressions 
Clasificación:
1.0

Representative did not tell us we only had 30 minutes to move into the unit. When we found out after we paid the $25 upgrade fee to a bigger unit, we asked to keep the smaller unit and come back another day to make the move when there was ample time. He said he was unable to reverse it and he would give us until Tuesday. We tried to rush to get the first load to the new unit until we got to it and it reeked of beer and mold and was all wet. We asked once again to keep the smaller unit as this one was unfit. He then reversed the new unit but did not return the $25 fee which I was charged 3 times for on my statement.

Kyla W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frankie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maureen s.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Rubina W.  |  Overall Experience 
Clasificación:
1.0

The paper I was given, along with my online account both said that the access was until 10pm. We arrived at 10 min to 7 one night and were told you close at 7. I would suggest that you cross off the times on the paper people are given as well as have the times changed on the online accounts. Our things were in the back of our truck and trailer in the pissing rain all night and lots of things were ruined. Also I was told I had to buy one of your locks, which was fine, but you did not have any new ones so I paid for a used one. When I put the lock on with no problem however when attempting to open it the next day, it would not work. I was told that I had to hire and pay a locksmith out of my own pocket to gain access to my locker because the locker I bought from you did not work. Once I had the lock removed I went to go buy a new lock from Home Depot in the style that I was told was mandatory. When I came back to put it on, my locker was open and contents moved. I understand that I should have locked it however I had a hard time finding the type of lock. When we came back our locker was wide open. I was also not able to get my money back from the broken lock that was sold to me. I really have no time or energy to continue discussing this as it is a very stressful time. These are my mother's belongings and she is dying so I just needed to get her things in a unit.

Katrina W.  |  First Impressions 
Clasificación:
2.0

My contact states the facilities were open 5am to 10 pm so I went to take my first load of stuff to the unit at 8:45 pm and the gates were locked with no access to the units. ..

Jonathan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERI S.  |  First Impressions 
Clasificación:
5.0

Very friendly, helpful and understanding. Good people to know and work with. Have used U-Haul services numerous times in my lieftime of 90 years.

Eugene S.  |  First Impressions 
Clasificación:
5.0

As always itcwas very good And I will definitely recommend Uhaul

Diana R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jullie f.  |  First Impressions 
Clasificación:
4.0

A special thanks to Anirudh for all his help explaining the process and for the first month off. This is my first time using Uhual and I'm impressed and will be a loyal customer :)

Olivia Jolene N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen O.  |  First Impressions 
Clasificación:
1.0

poor maintenance. willing staff but untrained. long lines at counter most times. building yard is appalling. junk everywhere. would not rxcommend.

Rick d.  |  Overall Experience 
Clasificación:
5.0

Polite, safe and professional customer service and a very nice and well organized facility

MARK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry A.  |  Overall Experience 
Clasificación:
4.0

Had some difficulty with locking the storage door.

Yvonne S.  |  Overall Experience 
Clasificación:
4.0

Needs 24 hr access

Sean h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CHAD L.  |  First Impressions 
Clasificación:
4.0

My experience with this U-Haul puts the U-Haul in Kelowna on Enterprise way to shame They could use some lessons from these guys here in Abbotsford.

Brenda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janell L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BEHNAZ R.  |  First Impressions 
Clasificación:
4.0

my experience was good, however, recently the access hours were changed, I suspect due to the constant issue with homeless and some undesirables hanging out. Storage facilities tend to have these types of problems, but perhaps a % storage fees could go to hiring security guard.

Debbie M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STELIO D.  |  First Impressions 
Clasificación:
3.0

#2491 has a ware leak. Many of my boxes were damaged. I moved to a bigger storage. Was given 2504 but it had stuff in it so was given 2176. Wasn't nice to have all those complications.

Cathy K.  |  First Impressions 
Clasificación:
3.0

the way to access the building and where to go for the particular units could be clearer. I did have to go and ask where to enter. just a minor detail that staff need to remember to leave the lock in the unit had to go back to the front to get it. No big deal just inconvenient if you wish contactless services. Overall I like you drive in under cover to load and unload. Thank you for that convenience very helpful.

Deborah D.  |  Online Move In 
Clasificación:
5.0

Remind in the morning to take out the locks at the entrance facility by car couple times need or request to remove to have access by car. For a period of time one of the garage doors not working properly

Manuel Moreno R.  |  Overall Experience 
Clasificación:
1.0

We moved to a new storage center due to the constant blocking of access to our unit by trucks and trailers that had been returned by customers and not moved. Snow clearing of walkways and stairs was poor at best. Staff does not acknowledge customers standing in front of them and are generally disgruntled and not happy to assist. This facility has a long way to go in terms of customer service.

lara n.  |  Overall Experience 
Clasificación:
5.0

The gentleman who assisted us was extremely helpful, courteous, thorough and kind.

Susan F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joris V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jinping H.  |  First Impressions 
Clasificación:
2.0

The last month we were using the storage we received multiple phone calls asking for a payment even after they had been told when our final payment would be made.

Peter R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlina Mae D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

TROY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alan p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carole r.  |  Overall Experience 
Clasificación:
3.0

I don't like how they let me buy a lock and then have to buy another lock. That they say every unit has to have this lock.Why sell other locks ? And I have not once used my pass code to enter this building its open to anyone

Brenda A.  |  First Impressions 
Clasificación:
4.0

The bathroom could definitely have been cleaner on more than one occasion. Staff was always helpful

Danna j.  |  Overall Experience 
Clasificación:
4.0

There needs to be a dumpster as most moves are last minute circumstances and no opportunity to discard items that don't need to be in storage and charge and a minimal fee to use. It helps a lot.

Ginger C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNELEE H.  |  Overall Experience 
Clasificación:
4.0

Roof leaked above my space

DWAYNE W.  |  Overall Experience 
Clasificación:
1.0

When I moved into my storage unit the rental agent was unable to pull up my reservation despite the fact that he was reading the reservation number off an email from uhaul on my phone. Only solution was to rent me a bigger unit than I reserved and I had to pay the extra monthly fees for it. Also they made me buy a lock from them simply because they didn't like the one I had and said I couldn't use it on their locker. A couple of weeks into the rental I then got an email informing me that my monthly fees would be going up an additional $10 per month. To top it all off they don't list a phone number for the actual Kelowna location anywhere on their website so if you want to talk to someone at the office you literally have to drive all the way down there and do it in person. This place is a joke. Glad to have it out of my life!

Chris L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELDON B.  |  Overall Experience 
Clasificación:
4.0

Lighting in the locker could be better but other than that everything was very good.

Don F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean Pierre L.  |  Overall Experience 
Clasificación:
5.0

The ongoing construction made it quite dusty inside

Shelley g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken T.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Julia Q.  |  First Impressions 
Clasificación:
5.0

This storage was rented BUT never used.I had to find something I could drive up to. So I found something 5X5 for $55 a month for the next two months !!

JENNIFER F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hendrik R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

darlene n.  |  Overall Experience 
Clasificación:
2.0

Disorganized, understaffed , took two hours instead of 1/2 hour !

tracy h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony K.  |  Overall Experience 
Clasificación:
5.0

Thank you so much. The lockers were exactly what I needed and it was very helpful to have a dry load/unload bay. Only issue is the elevator does not stop properly to match the floor height. Another customer had a large picture tip because of the unevenness and the glass shattered. It should be a simple fix.

KEVIN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

harry s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick John O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey E.  |  Online Move In 
Clasificación:
5.0

Awesome

Dawn H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M.  |  First Impressions 
Clasificación:
1.0

1) Staff put an extra lock in my storage unit even when the monthly rent was being withdrawn from my credit card every month 2) The excuse was that I did not have a proper lock in my unit, although the lock we used was a uHaul branded and recommended lock 3) When I complained about this I was informed that they had left a telephone message advising me to change the lock to a round style lock to get in line with security guidelines 4) When we rented the unit those locks were out of stock and on the recommendation of the staff at the time we used an alternative uHaul lock 5) I was unable to change the lock even if I wanted to because I was in Calgary at the time of the message and I would not have spent $550 for a trip to Kelowna just to change the lock. 6) I had a very poor experience with your staff this time not only because of this, but because uHaul had messed up my trailer reservation for Monday, September 27 and given me notice just a day before that my trailer was a 4X8 instead of the 5X8 I had reserved in August. Your staff was not very helpful in trying to redress this poor planning on the part of uHaul blaming the central scheduling unit of uHaul for this poor treatment

Carlos S.  |  Overall Experience 
Clasificación:
4.0

Great size unit, the staff were helpful and friendly. My only issue was there was some trash left behind from the previous renter, including 2 syringes. I will need to sterilize the unit before I feel safe moving stuff in.

Adam F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ajay J.  |  Overall Experience 
Clasificación:
1.0

I will avoid using Uhual even again. Worst company I've ever dealt with. To clarify, staff were friendly and tried to help within their limited means. I was rented a vehicle storage stall that wasn't even available as it was covered in construction debris. I walked around and around trying to find my spot, not a single person available to help me. Finally another customer helped me out. I did finally find a staff member to help me but he was reluctant to do so (but still friendly once we started walking and talking). Got my stall switched to one that was actually available. Then I needed to refund a storage lock I had just purchased as it wasn't required. Not sure why I wasn't told that when I was purchasing it. The same staff member tried to refund the lock but did not have the authority to do so. Asked manager to come and help but manager refused to do so. Told staff to have me leave the lock and it would get refunded - it never did. I called the call centre numerous times. They tried to help and emailed Uhual asking Uhaul to call me. No one ever contacted me. Worst experience ever. I will never recommend this company for vehicle storage. The hours I wasted trying to just get some help are astonishing.

Kerry L.  |  Overall Experience 
Clasificación:
2.0

Definitely understaffed. Purchased a storage unit. Was given no details about it, how to enter, or what. I was just given my unit number and a map and was expected to find it on my own. The other thing is… the unit that they reserved me doesn't even exist so now I have to go back, wait in line where only one person is working, to confirm the right unit number. So annoying.

Karla L.  |  First Impressions 
Clasificación:
1.0

Very understaffed and disorganized. I feel bad for the couple of people working that had to juggle everything.

Aiyla F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ching Him W.  |  Overall Experience 
Clasificación:
1.0

Booked the storage online 2 weeks in advance. Showed up at the facility at 6:45pm with my load of belongings. I was informed that Uhaul in Canada doesn't accept the online bookings. It was confirmed, so what is that all about? Not good. Thankfully, there was a space available. However! I was told I couldn't unload because they were closing in 15 mins, although it's secure with a code etc. There I am with a rented trailer that had to be back that night, my hired help and a storage space I couldn't access. So although the space was acceptable, the service I received was terrible. Some staff friendly, others not.

Leanne A.  |  Overall Experience 
Clasificación:
4.0

Hi there, I 've always had great service and felt confident about leaving my belongings with u - haul. However, as I went to return my locker last, friday, saturday and sunday... I waited in line for over an hour each time. SOOOOOOO FRUSTRATING! I wasn't able to actual close my file until Monday, or Tuesday.

Barbara G.  |  Overall Experience 
Clasificación:
5.0

Better signage to get to main storage door. Otherwise once inside all was fabulous. Amazing staff

Growth F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol L.  |  Overall Experience 
Clasificación:
1.0

We took our boat out of storage in June. We waited in line to let the staff know and were told "the billing system is down" but assured our account would be closed. We were charged for storage again in July. We went in and spoke to a "manager" who apologized and told us it would be rectified that day. We were charged again in August. Again, we went in and met a different manager who apologized, told us there was a lot of staff turnover but assured us we would receive a refund that day. We were charged again in September. We went into the location yesterday and met with Cale - he handled the situation on the spot, provided us with receipts for the refund of the overcharged amounts. Cale was the first, and only, employee who was professional and dealt with the situation. Thanks very much to Cale.

Todd V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK A.  |  First Impressions 
Clasificación:
5.0

The alarm that goes off every couple minutes is terrifying and annoying, possibly deafening. I was organizing my stuff one day and my gods I had ringing ears after.

Joel J.  |  Overall Experience 
Clasificación:
3.0

I found the irst staff member at the counter; seemed like he wasn't interested in helping us at first. This is when we first acquired the unit. The second time I went in the employee was great, very helpful and polite and was quick about getting the receipt to me and close the account.

Craig H.  |  Overall Experience 
Clasificación:
2.0

The facility is lovely. Everything is brand new and has plenty of space. A complaint I have is that every time I used the bathroom, it was always dirty with garbage overflow, dirty floors and toilet & the sink always had gross stuff in it. Also only having 1 bathroom for a facility that size is ludicrous!! At the very least there should be a washroom on every floor. The times I'd gone to my unit there was a young woman pushing a cleaning cart, yet I seen her spending more time texting and talking on her phone then pushing a broom. Regarding access to the facility, it should be a 24 hour availability. There's already security in place so why not have 24 hour accessibility. However I've had interactions with the manager who is extremely nice and accommodating. The rest of the staff were fairly helpful, yet you can tell they don't really care about the job.

Danielle G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFFER O.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Scott H.  |  Overall Experience 
Clasificación:
2.0

I paid for an extra month because I was waiting for the carpet to be laid in my new place new place I was out by September 3rd but paid for all of September and have not heard back from the manager about getting reimbursed

Wayne M.  |  Overall Experience