Customer Reviews for U-Haul Moving & Storage at Enterprise Way

4,483 comentarios

2076 Enterprise Way   Kelowna, BC V1Y6H7

(250) 762-8306

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(250) 762-8306

2076 Enterprise Way
Kelowna, BC V1Y6H7

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Darren D.  |  Overall Experience 
Clasificación:
1.0

I reserved a 5x8 trailer and confirmed the reservation the night before. When I showed up I was told have to take a 4x6 one. There was a 5x8 onsite was told could only be used for local use. If I was told a day before could havd picked up the right trailer between Vancouver to Kelowna but instead I received no notice. I had to make a extra trip to Kelowna to move the rest of the stuff. That is just wrong, not happy at all.

Chris C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norm I. 
Clasificación:
4.0

great location run by professional owners - a credit to U-Haul

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W.  |  First Impressions 
Clasificación:
4.0

Overall fantastic experience. An employee was quick to come out and help the customer in front and then us. The employee was really friendly. Only complaint is that the signage could be bigger. We arrived from the East side and couldn't see any signage about where to go to drop off the vehicle, but found it after driving through the lot. The signs there with the instructions were a bit hard to read until we were right in front of them.

Ernest Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOGUSLAW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amad S.  |  First Impressions 
Clasificación:
5.0

I received a trailer hitch install for my car at U-Haul. My experience was fantastic. The enthusiasm and interest that Jack showed for my unique hitch installation requirements made the process smooth and enjoyable. I trusted him completely to problem solve the project, and he ended up doing an awesome job! I would highly recommend Jack and the U-Haul team to anyone needing a hitch on their vehicle.

Robin M. 
Clasificación:
5.0

After a few trips to my storage unit, I'm not sure I could tell the difference between a climate controlled unit and one that's not. I paid for the former. Other than that... service was outstanding!

DICKSON M.  |  First Impressions 
Clasificación:
5.0

make sure all mirrors are set properly . so people can see behind ar vehicles and for backing

Jerome J. 
Clasificación:
3.0

It was not an easy return and it should have been. I don't know why, but there was some confusion about kilometres and gas level. Apparently they made a change of vehicles. This made it so I had to phone in to return it and the wait time on hold was over 10 minutes. All good other than that.

tonia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY L.  |  Overall Experience 
Clasificación:
3.0

The trailer was damaged yet the pictures you show of it's condition make it look new. It had three issues and makes me wonder if I had not reported them if you would have tried to bill me for the damages. Why not update the photos of the unit to its real time present condition. Customers should not have to point out preexisting damages to your equipment, it should be the other way around. The staff was great at this place though.

Michael B. 
Clasificación:
5.0

The windshield was so dirty that vision was dangerously obstructed in glaring light and night time driving. The rest of the vehicle was clean and well maintained.

Kevan W. 
Clasificación:
2.0

did not have the equipment that I had reserved almost a month earlier. They expected me to travel to Kamloops to pick up equipment. Had to re-book from a one way to a return trip with 15ft truck costing me 3 times the fuel on return trip because they had not reserved a car hauler therefore not being able to take the car on return trip saving fuel. Upon returning truck I had washed inside as well as outside and never received the $25 fee advertised in the truck for having returned it cleaner than I was given the truck.

Boudewyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Claudio T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus H. 
Clasificación:
4.0

I reserved appliances dolly which I did not get at the time of pickup. The person in the counter mentioned its first come first serve basis. What's the point of reservation then? I ended up with furniture dolly, which was not very convinient. Drop up key box had a padlock & instructions were not clear in the website or given by the person in the counter. I wasted almost 30-40 mins to get in touch with call center rep.

YogeshRanjan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judah S. 
Clasificación:
5.0

The only thing I have problems with is the website and problem I had with auto payments not linking my account. The staff is amazing and helped me out more then once!

Kaitlin D.  |  First Impressions 
Clasificación:
5.0

The gentlemen who helped me was awesome, helpful, friendly and made the experience a good one. Only negative comment would be entrance door not working so long way around to get to storage but love the drive in and unload

Barb M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
5.0

All good, very good staff, through pickup and return.

Pierre V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jilly-Ann G.  |  Online Move In 
Clasificación:
1.0

I was over charged for gas and mileage. The reading was wrong when they rented it out. Not happy

chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B.  |  Overall Experience 
Clasificación:
4.0

Bathrooms always need toilet paper. Better contact for monthly bill payment on phone. Especially holiday weekend.

sharron s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ming Y. 
Clasificación:
5.0

Bueno

Edward P.  |  First Impressions 
Clasificación:
4.0

A little bit slow on check-in and drop off of trailer. Not a huge deal but if you were quicker I would have rated you excellent.

John M. 
Clasificación:
4.0

The gentleman who took the trailer when i returned it was exceptionally fast, helpful and personable. I forget his name, but it made it a much more pleasurable, quick experience.

Deborah Sunshine M. 
Clasificación:
1.0

Several things. The truck was not at the pick up location, no one reached out by the deadline or afterwards. Waited for the truck for half and hour and went directly to the larger location. No one notified me the truck had not been brought over to the proper and designated pickup area. Paid for a dolly and the dolly wasn't available. Was told I was to be given a different style of dolly. Also was not present..... paid for dolly and received no dolly....... terrible service and experience.

Stephan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Srdjan S. 
Clasificación:
5.0

Staff were friendly and helpful.

Lorne L. 
Clasificación:
5.0

The staff was amazing and the whole facility was clean. A bit of a maze inside the building but the map they gave me made it much easier to find my unit. I hope there is a uhaul storage facility in the town I'm moving to!

Kristi C.  |  First Impressions 
Clasificación:
4.0

Really good other than there were occasional street entrenched individuals frequenting the storage areas.

Vivian W.  |  Overall Experience 
Clasificación:
5.0

Excellent service from Peter fixing a basket strap that was frayed and Jayden upon return with his friendly service demeanour. In Richmond BC where the booking was originally made, Laura was very accommodating and went above the call of duty to find a car hauler for my sports car.

Heather R. 
Clasificación:
5.0

Ensure that all equipment reserved can be picked up at the same location in future. A huge shout out to Djaun and Alexander at the Phoenix call center for their friendly and helpful service. An even bigger set of kudos to Peter, Vaughn and the young lady at the counter in Kelowna for their kindness, expertise and exemplary customer service. These people make your business successful.

Shelley R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David V. 
Clasificación:
3.0

It was the booking experience that was very frustrating. Booked moving help and a truck and somehow they ended up on different days. I called in waited on hold for an hour, got redirected, which was a disconnect.Thought it was resolved on line and told me to go pick it up over 3 hours away. Went to get it sorted in person and got 2 trucks for same day. Had to do in person check in due to mistake and took over 30 minutes. Got a call later that day wondering why I was late to pick up truck. Sigh…I was in the middle of my move. Very stressful.

Cherry E. 
Clasificación:
4.0

There was a disagreement with charges and Cale Q helped us out and all was resolved.

Cara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eriks S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie Q. 
Clasificación:
4.0

The key drop box was quite different from the picture and description so that was a little hard to find. The staff member that we dealt with was very helpful.

Angela F. 
Clasificación:
5.0

Full service location, open every day, used them for storage as well and everybody was very professional and pleasant to deal with. Highly recommend this location if you need to pick up or return a vehicle or rent a storage unit.

Scott S. 
Clasificación:
1.0

Costumer service is horrible. I literally called 20 times for assistance and nobody would answer so I had to attend in person. My rates unbeknown to me have increased twice in the six months I have had a storage locker. Not at all happy with the service or the pricing now.

Gerald C.  |  First Impressions 
Clasificación:
3.0

Girl at front desk did not seem to understand my check-in, and told me I owed 3x what my online reservation was quoted as. A coworker had to help her. Then when I went to get the truck I was given the keys for, it wasn't actually out front like I was told. The gentleman out front offered to go get it, but that took almost 15 minutes. The truck had less than the required 1/2 tank of gas, the interior was dusty, and the exterior was covered in dead bugs (clearly not cleaned from the last trip it was taken on). None of these things were deal-breakers… However, the quality control clearly isn't there at this location.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph G. 
Clasificación:
4.0

El cliente no dejó un comentario.

lynda r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynda R. 
Clasificación:
5.0

The whole experience was excellent. The only thing that was wrong was that the inside of the windshield was really smeared and hard to see thru when the sun shone directly at it. Other than that it was well done soup to nuts!

Richard G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eoreca M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

Very friendly staff, and made my experience very pleasant. They helped me when I needed and they made my drop off very straight forward.

Luiz T. 
Clasificación:
5.0

Great hours, full service facility not a sideline business with limited hours.

SCOTT S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james W. 
Clasificación:
4.0

With a Rez and being in the store 2 hours prior to ensure the wait would not be forever!! They once again failed to deliver!! It took over 45 min for me to get the truck with nobody in front of me in the line up!!'

Corinne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha E. 
Clasificación:
4.0

check carefully for damage and take photos

Christopher E. 
Clasificación:
3.0

I answered yes to #6, but I have to add that I would only recommend Uhaul storage if some major changes were made: 1. I know staff shortage is a major issue for a lot of companies right now but if there were more people working in the office it would really help with the congestion and the long wait times 2. Because uhaul isn't just a storage facility and it's main focus are renting out trucks it's causing a lot of problems meeting customer needs 3. Customers should not be able to book storage units online without at least having a staff member physically check that the unit is indeed available and empty! I paid for a unit on the ground floor and when I went there someone's lock was on my unit which was under my name and judging by the size of the door there's no way it was a 10x10. I tried to call the office using the intercom located nearby and no one answered which made me have to drive all the way back around to the office and wait in line and the time I could speak to someone and have the problem figured out I lost significant time that I needed to move out of another unit at a different facility making me and the person who had graciously offered to help rush, if I had hired movers this would have wasted their time and mine and costed me money 4. This caused a lot of frustration, especially because when I'd first come in to pay for the unit I requested to see it for myself which the employee didn't agree to do, but if they had this problem could have been prevented. Staff should be taking customers on a quick tour of the facility to show them how everything works and be able to see their unit to make sure it's available and empty and I know this is protocol because I witnessed one of your employees doing this with another customer 5. The broken garage EXIT door. Is a real safety hazard, because the only way to get in and out of the loading garage is through one door while the other one is unusable because a serious safety issue and I'm aware this isn't Uhauls fault, I was told a customer had run a truck or their vehicle into the door and was told that this happens a lot, so if that's the case then a better system needs to be put in place or there needs to be a staff member there monitoring customers moving in and out or leave the doors open during moving hours 6. Poor security system, I can't tell you how many times I was startled to death because the alarm was triggered every single time I was up in my unit working! I assume because people forget to put in their code the first time the enter and before they're about to leave. It's terribly annoying and upsetting, that alarm is not quiet! At my previous storage you had to put your code in only when you wanted to move the elevator UP to another floor or if you wanted to access the bathroom but that's it. If you entered your code in wrong the elevator simply wouldn't go anywhere, it never triggered the alarm. 6. Clearly the locks that you must purchase were never intended for the mechanism on the door because it's extremely difficult to put it on there and take it off, it should be a-lot easier, making it this hard creates more issues since people sometimes need to force it making it easier to damage or break and then no one can use the unit at all! 6. There's no manager on site. Your staff are doing the best they can but they are overworked, overwhelmed and lack training and experience which means they need a supervisor to handle any issues that arise Anyways I'm sorry if it sounds that I have nothing good to say, I'm quite happy with the price, the trolleys are very smooth and easy to maneuver and although I now don't have a ground level unit anymore and have not been issued a refund for my lock and one day this mishap costed me where I couldn't use my unit, like I was promised I do like the indoor loading zone and Uhauls general set up and I think it's possible for Uhaul to be so much better, I've been a customer for many many years, rented many moving trucks and I'd love to actually see them thrive and even consider helping them implement it.

geraldine j.  |  First Impressions 
Clasificación:
5.0

The front desk service rep that helped us when we arrived was Vaughn. We experienced excellent customer service. It was very busy in store when arrived. Vahugn was organized, knowledgable, prompt and lighthearted. He is definitely an employee that Uhaul can be glad they have on their team at the Kelowna site.

DUNCAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON D. 
Clasificación:
5.0

Great service. We've used U-Haul many times for moving and this location was by far the best.

Suzan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace R. 
Clasificación:
1.0

From the time of arrival to the time I drove from the lot with my truck it was 50 minutes. I was told the truck wasn't there initially, "we have keys for trucks that aren't here, and trucks with no keys". After waiting an extended period of time of confusion, I was given a truck that was just returned. The cargo area was dirty, the cab area had dog hair all over the passenger seat. I have rented several times from this location over the past 4 years, and I now avoid it whenever possible. Unfortunately they were the only location that I could get a truck on this date, and once again disappointed.

Daniel M. 
Clasificación:
1.0

Worst service I've ever experienced.

Warren T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norm D. 
Clasificación:
2.0

On returning the rental again the app and process was time consuming and confusing! I was wondering around a closed facility I've never been to trying to find this bar code the app needed to confirm. What's the point in GPS location if we need to scan a code that was hard to find and not obvious at all! This whole experience and process was long, frustrating and confusing! An older individual would be totally lost. Time is money and customer service is everything. You will never have any of my business or anyone I know. Renting from uhaul was terrible from beginning to end.

Connie G. 
Clasificación:
4.0

Somebody must of BORROWED the paper towel dispenser, No paper towel either. Exit door wasn't working, 15ft truck no problem to turn around.

Russell M.  |  Overall Experience 
Clasificación:
3.0

As mentioned, this truck had the service light ON right away upon leaving the Uhaul lot but had no time to switch trucks up! Just wished these trucks could be serviced MORE for less fails potential and two big fails not long ago which I got zero back on!

Nolan P. 
Clasificación:
4.0

Used Enterprise location both times in the past 4 weeks. There seemed to be technical difficulties with CC/Debit machine. Was'nt overcharged the first time, haven't recieved latest stmt. yet. 8.5/10

russell M. 
Clasificación:
5.0

Just keep - keeping on, It don't seem broke

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jade M.  |  First Impressions 
Clasificación:
3.0

This review is for my current rental... I got another truck that started with service engine light on! I had no time to change as the computer was down and took a long time to get truck and then it was buried when I went all the way around to get. So was running late as it was but please to make sure that these trucks do not need servicing before going back out! I have had two big fails and no compensation by head office ever!

Nolan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

Excellent courteous customer service from all staff

BJORN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis Glenn H. 
Clasificación:
5.0

The people were very friendly and helpful

Maria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Devan L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dino K. 
Clasificación:
3.0

Have the interior of the windshield cleaned

Doug I. 
Clasificación:
4.0

Just the car/truck exit door from storage main floor always having an issue and never fixed.

Aldrin V. 
Clasificación:
5.0

Vaughn was great

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean M. 
Clasificación:
4.0

All good, Other than the way unit distributed and recorded were not that organized. We had a bit of hard time to find a storage that was empty and not locked by someone else. Records in the system are not reliable and accurate.

Piyaruwan K.  |  Overall Experience 
Clasificación:
5.0

The girl at the counter was awesome and Pierre was fabulous, great staff, great service. Gracias

Betty S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

The young gentleman who helped me was wonderful. Explained everything and didn't rush thru but very timely. Much appreciated. My only concern is he was limping badly as he hurt from an accident boarding to work, a car ran him off the road and he crashed into a tree. Management should have sent him to the Dr's or hospital to make sure all is okay. He smiled and only told me because I asked if he was ok from the noticeable limp.

Nicole P.  |  First Impressions 
Clasificación:
5.0

I was helped by a nice young man named Jayden. I loved his positivity and pleasant attitude. He was knowledgeable and easily helped me update my account updated personal info.

Brayden Kace F. 
Clasificación:
5.0

Refreshing to walk into this location. The gentleman who took care of my drop off was excellent.

Nicole P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

It was a good experience. The staff were very good

RALPH R. 
Clasificación:
4.0

i did forget some white plastic pieces. was never notified they were left behind. they were tucked in by the door. would have liked to have gotten them

keith g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
4.0

The booking clerk did a great job & was very efficient with me; however there were quite a few clients this morning & perhaps another clerk would have reduced the wait time.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H.  |  First Impressions 
Clasificación:
5.0

All was good very good experience. Thank you very much for your services.

Florine K. 
Clasificación:
4.0

Fast efficient drop-off!

Mark S. 
Clasificación:
5.0

Overall great experience - simple online process. Friendly staff , greeted upon entering and our vehicle was ready for us. Return was also east and we can say Jaden was especially helpful with processing the return. Easy part of moving was renting thru this location ! Thanks and we will be back or recommend !

Tina V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hashim I. 
Clasificación:
5.0

The trailer was good it just had a rattle from the fencer or shocks

Darin R. 
Clasificación:
5.0

Second time dealing with them and they are always amazing. The young gentleman i dealt with today was charming, helpful, and very kind. I would strongly recommend this location and it's wonderful staff!

Spencer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander G. 
Clasificación:
1.0

No communication what so ever. Gave key to the truck and we couldn't find it. Guy went and looked couldn't find it either grabbed other keys and walked around without communicating what they were doing and finally pulled up with another truck no explanation. Put 5 miles using truck was pretty late by time we got back so didn't fuel up and was charged $25 for it on bill. Would not use them again.

Ryan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
5.0

I cannot think of anything. Equipment was clean and well maintained and the staff were great.

Ken R. 
Clasificación:
4.0

El cliente no dejó un comentario.

alvin r.  |  First Impressions 
Clasificación:
3.0

Better lighting in the storage units would help.

david s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek H.  |  First Impressions 
Clasificación:
4.0

Very friendly

Randy L. 
Clasificación:
5.0

Vaughan is amazing. Such a personality. He would do well in customer service in any sector.

SAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emma V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LaRee R.  |  First Impressions 
Clasificación:
5.0

Vaughn was a pleasure and very helpful. He is invested in doing a great job. Overall great experience so far renting a storage unit here.

Maxime T.  |  Online Move In 
Clasificación:
3.0

The employee didn't know where our unit was and told us to walk through and find it ourselves. Had no idea on the map of 1000 units. Other than that, place is clean and great location.

Mike S.  |  First Impressions 
Clasificación:
2.0

The GM at this store seems to really not do his job very well. I rarely leave bad reviews but this is just unacceptable. I had to let them know multiple times that my unit is no longer being occupied by anyone. One time I came in, I said I no longer will be occupying my unit by the 23rd, and all I got was a knod and "we gotcha" he barely did anything on the computer. I trusted them but nobody did anything. I kept getting notifications about my rent being overdue. But finally after I contacted uhaul themselves, it finally says I've "left" my unit. The space was great, access was great but the GM and the guys working there needs to be questioned about their performance. Gracias.

Pierre C.  |  Overall Experience 
Clasificación:
2.0

I pre-ordered a storage unit. Showed up today after booking for it to see nothing was actually set up. Gave us a number for one and then went to it to see someone else has already taken it. Drove back and told them all the ones that were available and they said they don't exist in our system. I asked the guy to come with us he just sat there did and said nothing. he proceeded to tell me I have to take a bigger unit and pay for it because they don't have anything else. He said this is company police. A few hours later I get an email saying thank for renting a unit and it's the wrong number unit. So I will be calling shortly to get that fixed. Customer service is really bad but that seems to be the trend now which is an absolute disgrace and I am sorry it's because of Covid is not a valid excuse for business.

JULIA E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ibrahim A.  |  Overall Experience 
Clasificación:
3.0

Storage unit cost more than I was quoted in email. Free lock not offered paid 12$ for lock

ken s.  |  First Impressions 
Clasificación:
2.0

You hours are terrible I was also told the facility closes earlier than it does which made the unit useless to me… your real hours for access woulda been manageable (10pm vs 7pm)… but u should be open 24 hours to access the rented units

Nicole S.  |  Overall Experience 
Clasificación:
2.0

The hours are horrific and impossible - 7pm closing on moving day is ridiculous and for any day for that mater. As a 9-5 worker i would almost never be able to have time to eat after work then access the facility. There are plenty of storage facilities that allow access way later or 24 hours and i would recommend them instead of one with such ridiculous hours

Nicole S.  |  First Impressions 
Clasificación:
1.0

Your access hours are advertised as open until 10 and in my email confirmation but arriving at the place that wasn’t the case it was only open until 7 … was really inconvenient as i could not unload my truck that was due back that evening as it had to be used on another job first thing in the morning …

Mark B.  |  First Impressions 
Clasificación:
1.0

I received threatening messages from the manager I received 19 emails informing me that I was late with my payment one day after it was due I have never been treated so badly at a uhaul facility

Shaun F.  |  Overall Experience 
Clasificación:
5.0

Staff is especially helpful and friendly.

Judy H.  |  Overall Experience 
Clasificación:
2.0

Staff assigned a storage plae already taken. This made about a 45 minute delay and I had two movers with me at 90,00 an hour. The site did not seem well run. There seemed to be an air of inompetene. Sorry the letter see does not work on my laptop. Would not rent there again, Hugh

Hugh M.  |  Overall Experience 
Clasificación:
1.0

Your Manager has shown so much disrespect towards me applies unnecessary finds towards monthly fees my character has the moralize my character has caused me great and convenience as well as money does not respond to emails prior to sending his and due to an incident he had blew it out of proportion and banded me from using U-Haul again without notifying myself after renting a U-Haul Van to vacate my storage and move to another U-Haul location which I was granted storage then while beginning to unload at new facility was told then by staff I cannot rent storage room wasting a complete day and money spent on rental van and storage gas and kilometers my time off of work to do so I feel I should be compensated for the inconvenience and undue stress he has caused.

Rodney R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl B.  |  First Impressions 
Clasificación:
5.0

Very well maintained and easily accessible. Great job.

Zohan N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell M.  |  First Impressions 
Clasificación:
3.0

The staff were going to call me back They did Not call back!!!!

david p.  |  First Impressions 
Clasificación:
5.0

Great reliable trailer for a cross country move, through mountains et all! Well worth the $$

Andrew M.  |  First Impressions 
Clasificación:
3.0

It was near imposible to phone and have someone answer during ordinary working hours.

Doreen T.  |  Overall Experience 
Clasificación:
3.0

Drive through bay out door wasn't working. Really fun making a turn around with a 26' truck! Not. Good thing I didn't have a trailer.

ANNE M.  |  Overall Experience 
Clasificación:
5.0

All members of your team I had contact with were wonderful and friendly. Gracias

Alan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anne l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar H.  |  First Impressions 
Clasificación:
4.0

Marked it as not clean because of all the construction dust that accumulates when you expanding your facilities. Not a criticism just a fact. We are sorry that you will no longer be providing RV and boat storage. Thanks for a good two years.

harry s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN N.  |  Overall Experience 
Clasificación:
5.0

Very clean and easy to use. Very impressed

Richard M.  |  First Impressions 
Clasificación:
5.0

The new management and staff are clearly a rise above past experience's i've had at the location on Enterpiseway in Kelowna, B.C. They are Most definitley an Asset to your company, going above and beyond more than once. I would highly recommend u-haul to all my friends and associates. Thank-you soo much.

Hans H.  |  Overall Experience 
Clasificación:
5.0

Very professional staff and helpful.

Bryan P.  |  Overall Experience 
Clasificación:
5.0

Cale the manger of this u-haul was above and beyond with the services provided and was professional and excellent customer service provide. Thank you again

dailen b.  |  Overall Experience 
Clasificación:
4.0

Nice facility, friendly and fast processing of rentals.

Mario Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M.  |  Overall Experience 
Clasificación:
1.0

My experience here is that nobody has a clue what's happening. I've never seen so much confusion or disorganisation. I've got dozens of examples of units being rented to 2 people at once, no communication, and just general apathy. This place is a disaster run by complete incompetents.

Craig S.  |  Overall Experience 
Clasificación:
5.0

Great service helpful staff

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis V.  |  Overall Experience 
Clasificación:
4.0

Actually I can't find staff in the storage building to guide us or give us some info. But suddenly Cleaning person he's doing his job and I approach him and ask. He is a big help and telling us what to do and explain more better the why is the 3416 unit is on the second floor. the numbering a bit confusing, because of the floor number.

Aldrin V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon L.  |  Overall Experience 
Clasificación:
5.0

One of best storage in Kelowna and even in North America. Gracias

Nazir M.  |  Overall Experience 
Clasificación:
5.0

Unbelievably clean environment

Rick M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben H.  |  First Impressions 
Clasificación:
1.0

Representative did not tell us we only had 30 minutes to move into the unit. When we found out after we paid the $25 upgrade fee to a bigger unit, we asked to keep the smaller unit and come back another day to make the move when there was ample time. He said he was unable to reverse it and he would give us until Tuesday. We tried to rush to get the first load to the new unit until we got to it and it reeked of beer and mold and was all wet. We asked once again to keep the smaller unit as this one was unfit. He then reversed the new unit but did not return the $25 fee which I was charged 3 times for on my statement.

Kyla W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frankie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maureen s.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Rubina W.  |  Overall Experience 
Clasificación:
1.0

The paper I was given, along with my online account both said that the access was until 10pm. We arrived at 10 min to 7 one night and were told you close at 7. I would suggest that you cross off the times on the paper people are given as well as have the times changed on the online accounts. Our things were in the back of our truck and trailer in the pissing rain all night and lots of things were ruined. Also I was told I had to buy one of your locks, which was fine, but you did not have any new ones so I paid for a used one. When I put the lock on with no problem however when attempting to open it the next day, it would not work. I was told that I had to hire and pay a locksmith out of my own pocket to gain access to my locker because the locker I bought from you did not work. Once I had the lock removed I went to go buy a new lock from Home Depot in the style that I was told was mandatory. When I came back to put it on, my locker was open and contents moved. I understand that I should have locked it however I had a hard time finding the type of lock. When we came back our locker was wide open. I was also not able to get my money back from the broken lock that was sold to me. I really have no time or energy to continue discussing this as it is a very stressful time. These are my mother's belongings and she is dying so I just needed to get her things in a unit.

Katrina W.  |  First Impressions 
Clasificación:
2.0

My contact states the facilities were open 5am to 10 pm so I went to take my first load of stuff to the unit at 8:45 pm and the gates were locked with no access to the units. ..

Jonathan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERI S.  |  First Impressions 
Clasificación:
5.0

Very friendly, helpful and understanding. Good people to know and work with. Have used U-Haul services numerous times in my lieftime of 90 years.

Eugene S.  |  First Impressions 
Clasificación:
5.0

As always itcwas very good And I will definitely recommend Uhaul

Diana R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jullie f.  |  First Impressions 
Clasificación:
4.0

A special thanks to Anirudh for all his help explaining the process and for the first month off. This is my first time using Uhual and I'm impressed and will be a loyal customer :)

Olivia Jolene N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen O.  |  First Impressions 
Clasificación:
1.0

poor maintenance. willing staff but untrained. long lines at counter most times. building yard is appalling. junk everywhere. would not rxcommend.

Rick d.  |  Overall Experience 
Clasificación:
5.0

Polite, safe and professional customer service and a very nice and well organized facility

MARK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry A.  |  Overall Experience 
Clasificación:
4.0

Had some difficulty with locking the storage door.

Yvonne S.  |  Overall Experience 
Clasificación:
4.0

Needs 24 hr access

Sean h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CHAD L.  |  First Impressions 
Clasificación:
4.0

My experience with this U-Haul puts the U-Haul in Kelowna on Enterprise way to shame They could use some lessons from these guys here in Abbotsford.

Brenda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janell L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BEHNAZ R.  |  First Impressions 
Clasificación:
4.0

my experience was good, however, recently the access hours were changed, I suspect due to the constant issue with homeless and some undesirables hanging out. Storage facilities tend to have these types of problems, but perhaps a % storage fees could go to hiring security guard.

Debbie M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STELIO D.  |  First Impressions 
Clasificación:
3.0

#2491 has a ware leak. Many of my boxes were damaged. I moved to a bigger storage. Was given 2504 but it had stuff in it so was given 2176. Wasn't nice to have all those complications.

Cathy K.  |  First Impressions 
Clasificación:
3.0

the way to access the building and where to go for the particular units could be clearer. I did have to go and ask where to enter. just a minor detail that staff need to remember to leave the lock in the unit had to go back to the front to get it. No big deal just inconvenient if you wish contactless services. Overall I like you drive in under cover to load and unload. Thank you for that convenience very helpful.

Deborah D.  |  Online Move In 
Clasificación:
5.0

Remind in the morning to take out the locks at the entrance facility by car couple times need or request to remove to have access by car. For a period of time one of the garage doors not working properly

Manuel Moreno R.  |  Overall Experience 
Clasificación:
1.0

We moved to a new storage center due to the constant blocking of access to our unit by trucks and trailers that had been returned by customers and not moved. Snow clearing of walkways and stairs was poor at best. Staff does not acknowledge customers standing in front of them and are generally disgruntled and not happy to assist. This facility has a long way to go in terms of customer service.

lara n.  |  Overall Experience 
Clasificación:
5.0

The gentleman who assisted us was extremely helpful, courteous, thorough and kind.

Susan F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joris V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jinping H.  |  First Impressions 
Clasificación:
2.0

The last month we were using the storage we received multiple phone calls asking for a payment even after they had been told when our final payment would be made.

Peter R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlina Mae D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

TROY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alan p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carole r.  |  Overall Experience 
Clasificación:
3.0

I don't like how they let me buy a lock and then have to buy another lock. That they say every unit has to have this lock.Why sell other locks ? And I have not once used my pass code to enter this building its open to anyone

Brenda A.  |  First Impressions 
Clasificación: